WHAT DOES AN INSURANCE CONSULTANT DO?

Published: Sep 25, 2025 - The Insurance Consultant provides expert guidance on insurance products and risk management strategies tailored to client needs. This role analyzes financial situations, identifies coverage gaps, and recommends suitable policy options to ensure full protection. The consultant also maintains strong client relationships, ensures regulatory compliance, and supports policy administration throughout the entire insurance lifecycle.

A Review of Professional Skills and Functions for Insurance Consultant

1. General Insurance Consultant Duties

  • Tailored Advising: Providing tailored advice to deliver new quotations
  • Policy Upselling: Upselling policies to clients’ needs, promoting features and benefits
  • Customer Outcomes: Consistently and compliantly ensuring the best outcomes for customers
  • Appointment Management: Maximising and managing the diary of appointments to ensure operating at capacity
  • Policy Administration: Administering changes to policies
  • Premium Recalculation: Recalculating premiums, working with underwriting, updating payments and liaising with customers
  • Call Handling: Handling both inbound and outbound telephone calls from new and existing customers
  • Request Resolution: Dealing with all customer requests and queries promptly
  • Document Accuracy: Ensuring all customer documents are accurate when sent
  • Complaint Management: Taking ownership of any complaints or problems
  • Issue Escalation: Dealing with or escalating issues
  • Lead Ownership: Taking ownership of customer enquiries and sales leads
  • Knowledge Updating: Keeping continually up to date with the product, industry knowledge and selling skills

2. Insurance Consultant Details

  • Performance Consulting: Help banking and insurance clients achieve new performance highs, typically focused on commercial banking, investment banking, insurance, asset management or within other financial services sectors
  • Business Design: Make an important contribution to the analysis, design, and implementation of business performance approaches
  • Solution Development: Developing tailor-made solutions and working closely with clients to ensure positive impact and sustainable results
  • Data Analysis: Gathering and analyzing information, formulating and testing hypotheses, and developing and communicating recommendations
  • Recommendation Execution: Implement those recommendations with client team members
  • Mentor Support: Receive exceptional training as well as frequent coaching and mentoring from colleagues on their teams
  • Digital Implementation: Support for the implementation of the Digital Transformation projects of Insurance Companies
  • Model Design: Definition, analysis, and design of Operational Models, identification of improvement opportunities and SLAs
  • Project Management: Implement and manage PMO/TMO in core insurance transformation projects
  • Stakeholder Communication: Manage communication with multiple areas and levels of management within Accenture and its clients
  • Plan Definition: Analysis and definition of Master Plans and Quickwins

3. Insurance Consultant Responsibilities

  • Customer Service: Provide excellent customer service to customers and staff
  • Call Handling: Answer inbound calls/chats daily from customers, including New Business, Renewals and Customer Services
  • Compliance Knowledge: Follow compliance guidelines and procedures
  • Goal Achievement: Work to hit department goals
  • Idea Contribution: Play an active role in sharing new ideas that positively impact customers and the product
  • Solution Support: Support the customer and the partners to design, develop and implement the S4 HANA solutions, especially in Policy Management areas
  • Team Collaboration: Participate in teams working on complex, international business situations
  • Business Influence: Discussing and influencing business decisions
  • Client Interaction: Interact effectively with clients to understand the operational, process and functional requirements
  • Credibility Building: Establish credibility at all levels with business resources and build problem-solving partnerships with colleagues
  • Communication Bridging: Bridge communication and enhance requirement clarification between the global SME and the customers
  • Training Delivery: Design and deliver training and training materials, and provide functional support

4. Insurance Consultant Job Summary

  • Insurance Administration: Administer insurance and insurance programs, including claims, according to company processes
  • Information Gathering: Gather relevant information for insurance and insurance programs for purchase, placement and administration
  • Inquiry Follow-Up: Follow up on inquiries from insurance companies, brokers and internal stakeholders such as other expert functions, subsidiaries and projects
  • Dashboard Creation: Create, design, and develop interactive dashboards and visualizations using business analytics software packages (e.g., Excel, Visual Basic, Power BI)
  • Process Automation: Automate manual work processes utilizing the company’s software packages
  • Data Organization: Responsible for and take ownership of the organization of filing and storing of data, records, files and communication
  • Task Administration: Carry out required administrative tasks, including (e.g., filing/sorting emails, follow-up invoicing), following clear processes to support the day-to-day operations of the department/team
  • Online Marketing: Do online marketing using FB, IG, WhatsApp and other social media platforms (Training provided)
  • Takaful Advising: Advise clients on takaful products according to their needs online and will only meet clients
  • Wealth Promotion: Promote and professionally assist the customer to achieve their goals by maximizing and protecting their wealth
  • Financial Advising: Advise client on Investment, retirement plan, unit trust and Hibah
  • Event Participation: Participate in company activities such as roadshow, training and meetings
  • Client Relationship: Develop and maintain a strong relationship with the client

5. General Insurance Consultant Accountabilities

  • Tailored Advising: Provide tailored advice to deliver new quotations for Home/Motor via inbound marketing activity and outbound appointments
  • Target Delivery: Deliver New Business income targets as determined by the New Business Manager or Team Leader
  • Lead Generation: Deliver x-sell targets through self-generated leads
  • Policy Upselling: Upsell policies to client needs, promoting features and benefits
  • Objective Achievement: Take great care in results to achieve objectives consistently and compliantly, ensuring the best outcomes for customers and treating them fairly
  • Appointment Management: Maximise and manage one's own diary of appointments to ensure operating at capacity
  • Policy Administration: Administer changes to policies, which include recalculating premiums, working with underwriting, updating payments and liaising with customers
  • Call Handling: Handle both inbound and outbound telephone calls from new and existing customers, ensuring all customer requests/queries/changes are dealt with promptly
  • Document Accuracy: Ensure all customer documents are sent meeting quality and accuracy standards
  • Complaint Resolution: Takes personal ownership of any complaints or problems, relating to the area of product specialism, personally ensuring a satisfactory resolution is achieved or escalating, without delay
  • Lead Ownership: Takes personal ownership of customer enquiries and sales leads within their area of responsibility
  • Client Response: Providing sound, tailored advice and ensuring a response to client concerns, and being brilliant to do business with
  • Knowledge Updating: Keep continually up to date with the product and industry knowledge and selling skills as required by the Society
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