WHAT DOES AN ELEARNING SPECIALIST DO?

Published: Jan 06, 2025 - The Elearning Specialist plans and designs learning courses and programs for new and existing software products, ensuring alignment with learning objectives and outcomes. This position develops multimedia learning content using interactive principles and new technologies while collaborating with stakeholders to define content and instructional strategies. Regularly, this role updates training materials, evaluates program effectiveness, and ensures the integration of content into the learning experience platform.

A Review of Professional Skills and Functions for Elearning Specialist

1. Elearning Specialist Duties

  • Learning Platform Management: Manage day-to-day operations of the learning platform and tools, including creating and maintaining training content, reporting, creating learning paths, planning, and publishing training sessions (training calendar), managing course enrollments, assigning training curricula, responding to employee inquiries, and general administration.
  • Content Development: Design, develop, publish, and review online training content with the support of course owners, instructional designers, and subject matter experts.
  • Learning Experience Design: Develop and implement a range of learning experiences, including eLearning, animations, instructional videos, face-to-face and virtual workshops, on-the-job or self-paced activities, and gamification learning.
  • User Interface Design: Develop the front-end LMS user interface with a focus on usability.
  • Process Management: Create, document, and manage LMS processes and procedures to implement standardized practices.
  • Subject Matter Expertise: Responsible for serving as the subject matter expert and advisor on learning tools, including the selection and implementation of new ones.
  • Support Services: Provide learning tools support for course owners, instructional designers, trainers, and learners.
  • Process Improvement: Identify opportunities for process and system improvements, including data integrity.
  • Assessment Publishing: Publish online assessments and evaluations in learning tools for courses.
  • Compliance Tracking: Track compliance training and measure performance and compliance to plan.
  • Vendor Coordination: Coordinate with third-party organizations to implement training programs.

2. Elearning Specialist Details

  • Project Communication: Communicate regularly on all aspects of the project from development to delivery.
  • Content Review: Review products throughout analysis, design, and development for style guidelines, writing standards, and sensible course flow.
  • Interactivity Design: Design appropriate interactivity for lessons.
  • Objective Development: Develop learning objectives.
  • Script Development: Develop audio scripts in conjunction with content owners and team members.
  • Learning Theory Application: Demonstrate knowledge of adult learning theories, instructional design theory, and evaluation methods.
  • Training Needs Analysis: Review the current instructor-led training program and conduct a training needs assessment to identify learning outcomes and methodologies for delivery.
  • Collaboration: Work collaboratively with internal business units and subject matter experts (SMEs) to respond to new training requests and ensure the outcomes and deliverables of the eLearning project are met within the commitments and expectations established.
  • Content Utilization: Utilize large volumes of information from policies, procedures, processes, and other content to develop or revise eLearning or blended courses.
  • eLearning Development: Develop interactive and engaging eLearning courses utilizing Articulate 360 authoring tools and other applications.
  • Quality Assurance: Maintain quality assurance standards during the course development process and use evaluation metrics to ensure continuous course improvement.
  • Solution Understanding: Understand solutions from a functional perspective so training can be created.
  • Content Generation: Generate eLearning content such as interactive modules, user guides, quizzes, and more for customer-facing software training courses.
  • Internal Training Content: Generate eLearning content for internal training initiatives to improve and educate employees on Prometheus Group processes and tools.

3. Elearning Specialist Responsibilities

  • Curriculum Design Support: Provide online faculty members with curriculum design support assistance during virtual office hours.
  • Accessibility Assurance: Assure accessibility of course-work and support, including making content accessible.
  • Training Delivery: Deliver face-to-face (f2f) or virtual specialized training/workshops based on campus community needs.
  • Material Redesign: Redesign and create training and support materials.
  • Courseware Support: Address functional and design issues involving online courseware for both students and faculty.
  • Technology Integration: Work with faculty one-on-one to provide recommendations for integration of technology, course design, and best practices in hybrid (such as co-sync), and online instruction.
  • Technical Support: Help faculty solve basic technical problems with the LMS and other integrated tools.
  • Problem Solving: Investigate and seek solutions to complex issues regarding online teaching and learning.
  • Best Practices Training: Train and assist faculty in best practices for using a variety of technology in instruction to create a student-centric experience.
  • User Administration: Manage user administration for ever-changing client needs.
  • Solution Updates: Track release notes and version updates to solutions to keep courses up to date.
  • Customer Engagement: Continuously come up with ways to keep customers engaged on the eLearning platform.

4. Elearning Specialist Job Summary

  • Course Design: Plans and builds learning courses and programs for new and existing software products.
  • Needs Analysis: Performs the necessary learning needs analysis to define the problems that need to be solved with training and proposes different approaches for learning content.
  • Objective Definition: Works with stakeholders to define learning objectives and expected learning outcomes.
  • Content Development: Develops learning content that leverages new technologies and multimedia, while combining learning methods and materials.
  • Interaction Design: Applies interaction design and interactive learning principles to instructional solutions for adult learners.
  • Content Upload: Uploads and configures e-learning content onto the learning experience platform.
  • Material Updates: Keeps learning material up to date by following up on product releases.
  • Visual Design: Creates images and animations that identify a concept, convey a message, demonstrate the configuration, and tasks in products.
  • Evaluation: Evaluates training programs and courses and makes improvements.
  • Program Creation: Creates learning programs and modules for e-learning, in-person, and blended purposes.
  • Content Sourcing: Works with the Product Knowledge Team to identify opportunities for single-sourcing content and content reuse.
  • Community Management: Monitors published courses and completes or coordinates community management tasks.

5. Elearning Specialist Accountabilities

  • Elearning Development: Create, update, support, and maintain eLearning for University.
  • Graphic Design: Design, develop, and refine graphics and animations.
  • Multimedia Creation: Create multimedia and video content.
  • Storyboarding: Create storyboards, course outlines, and/or wireframes.
  • Testing: Test deliverables to ensure functionality.
  • Deadline Management: Meet design and development deliverable timelines.
  • Task Management: Perform additional assignments per the supervisor's direction.
  • Resource Development: Design, develop, and manage online learning resources (video tutorials, e-learning modules, user guides, interactive quizzes, blended pathways, etc.) and other digital learning solutions.
  • Quality Assurance: Perform quality assurance over digital learning content produced internally or externally.
  • User Testing: Implement functional user testing.
  • Technical Support: Provide level-two technical support in using the LnD applications (iLearn, authoring tools, etc.).
  • SME Support: Support and upskill subject matter experts on course creation.
  • Product Support: Provide technical support in relation to online learning products.
  • Knowledge Base Optimization: Provide support in the process of optimizing the training knowledge base.
  • Quality Control: In coordination with the Functional Learning Manager, ensure the quality of e-learning modules is optimal and in line with ICRC’s Learning and Training principles, also ensure that the tools used in the process are utilized to best capacity.
  • Deadline Adherence: Respect deadlines set for each deliverable.
Relevant Information
What Does An Elearning Developer Do?