WHAT DOES AN ECOMMERCE PROJECT MANAGER DO?
Updated: Mai 30, 2025 - The eCommerce Project Manager leads global eCommerce projects by coordinating resources, timelines, and scope to achieve organizational goals while driving process improvements and operational transformations. This position monitors project performance through data analysis, risk management, and progress tracking, ensuring transparent communication with stakeholders. The manager also collaborates across departments and teams to implement agile methodologies, address capability gaps, and support international web and digital sales initiatives.
A Review of Professional Skills and Functions for eCommerce Project Manager
1. Ecommerce Project Manager Functions
- Project Management: Manage multiple daily Kanban projects as well as larger initiatives for the Web Technologies team.
- Agile Management: Manage Kanban methodology of Agile Development work and processes.
- Prioritization: Coordinate project prioritization around the product vision set by the product owners.
- Process Improvement: Help innovate processes and procedures to drive team efficiency.
- Team Coordination: Project Manage Kanban Teams Pod Structures.
- Facilitation: Facilitate throughput and blocker discussions with Managers and Team.
- Task Management: Ensure action item lists have timing and accountability for completion.
- Jira Administration: Be responsible for the management of Jira Workflows and User management.
- Board Management: Be responsible for board creation and configuration.
- Task Allocation: Allocate work to the team in the form of assignments.
- Status Reporting: Deliver regular project status updates.
- Vendor Management: Manage vendor relationships.
- Meeting Facilitation: Lead meetings and discussions across teams.
- Stakeholder Coordination: Coordinate priorities and tasks with key stakeholders among cross-functional teams.
- Project Stewardship: Aid in the stewardship of ecommerce projects' success.
2. Ecommerce Project Manager Job Description
- Project Administration: Support all project administration and coordination.
- Artifact Management: Coordinate management of project artifacts.
- Documentation: Maintain and update project artifacts.
- Review Tracking: Document and track lessons learned/project review.
- Meeting Coordination: Coordinate and support project meetings and events.
- Reporting: Support/update project reporting/dashboards.
- Team Management: Support and coordinate project onboarding and offboarding of team members.
- Task Support: Support follow-ups as desired by the supervisor.
- PM Training: Work with PM to learn core PM methodologies and project management tasks.
- Problem Solving: Works on problems of limited scope where analysis of situations or data requires a review of a variety of factors.
- Judgment: Exercises some judgment within defined procedures and practices to determine appropriate action.
- Decision Making: Decisions impact the program/unit quality and efficiency.
- Error Management: Errors are generally recoverable and temporary.
- Collaboration: Interacts with functional peers and supervisors, normally involving basic matters within the department or company.
- Relationship Building: Begins to build productive internal/external working relationships.
3. Ecommerce Project Manager Overview
- Instruction Following: Receives detailed instructions on routine work, new projects, or assignments.
- Mentorship: Works with structured oversight and mentoring by a manager or higher-level project manager.
- Artifact Management: Develops and maintains project artifacts using established project management methodologies/tools.
- Project Handling: Handles projects of moderate complexity/risk, including work planning, budgets, resource roles, and deliverables.
- Variance Analysis: Performs variance analysis on value, quality, and constraints – scope, schedule, and budget.
- Risk Management: Identifies risks/issues, escalates, and manages to resolution.
- Policy Input: Provides input on project policy, procedures, and standards.
- Onboarding Support: Communicates project background to new team members.
- Quality Management: Facilitates quality planning, quality assurance reviews, and quality control monitoring.
- Compliance Oversight: Responsible for SDLC, SOX, financial compliance, monitoring, and communicating statuses and issues.
- Impediment Removal: Works with necessary parties to remove team impediments.
- Resource Management: Works with Resource Managers to obtain/manage resources to meet necessary team goals.
- Delivery Tracking: Plans, monitors, and tracks quality control delivery and takes corrective action.
- Communication: Communicates project information to all project team members, sponsors, vendors, and the IT manager.
- Vendor Evaluation: Understands steps in evaluating products/applications/vendor services and project goals.
4. Ecommerce Project Manager Essential Functions
- Project Coordination: Works on moderately complex projects with guidance from senior staff.
- Resource Management: Works with associates/management to address resource, budget, and scope constraints.
- Budget Management: Manages project budget, provides updates, and forecasts monthly.
- Documentation: Develops and maintains project documentation to meet goals.
- Decision Making: Exercises judgment within defined procedures to determine appropriate action.
- Risk Management: Identifies and addresses issues/risks, escalating critical issues to the program manager.
- Issue Escalation: Timely escalation of critical issues/risks to management.
- Analysis and Recommendations: Provides management recommendations based on qualitative analysis.
- Collaboration: Frequently interacts with functional peers and supervisors on departmental matters.
- Relationship Building: Builds productive internal/external working relationships.
- Customer Service: Meets and exceeds customer service expectations through project success and interaction.
- Barrier Removal: Gathers team feedback to identify and remove project barriers.
- Strategic Coordination: Meets with Program Manager to discuss strategy and progress.
- Meeting Facilitation: Coordinates and facilitates meetings to resolve issues and mitigate risks.
- Information Exchange: Interprets and exchanges moderately complex technical/professional information.
- Team Engagement: Builds consensus, collaborates, and acknowledges team contributions.
5. Ecommerce Project Manager Roles and Details
- Project Leadership: Lead or participate in worldwide projects/transformations that drive efficiency or effective results for the organization, including capabilities introduction, process, and operational model changes.
- Resource Coordination: Coordinate resources, timelines, and scope to attain project targets.
- Performance Tracking: Track and report project/program metrics at worldwide, regional, and account levels.
- Data Analysis: Drive complex data analysis/data mining techniques to analyze solutions and results.
- Cross-functional Collaboration: Collaborate with Sales, Sales Operations, Supply Chain, and other teams to drive project results.
- Gap Analysis: Identify process and capabilities gaps relative to the opportunity gap and partner with business and IT to funnel them.
- Team Collaboration: Enable the successful delivery of collaboration of cross-site teams, roll-outs, projects, requests, and daily tasks.
- Stakeholder Management: Acts as the key interface between the teams and markets and gives transparency in the process.
- Project Support: Supports the Head of E-Commerce Product and Digital Sales with the organizational and technical management of international web/shop projects.
- Agile Development: Implementation and development of the agile mindset in close cooperation with the scrum master.
- Risk Management: Analyze release readiness reviews, milestone reviews, and business go/no-go reviews and escalate upcoming delays to the Head of eCommerce Product.
- Documentation: Document any identified required status updates, and communicate them to the relevant third parties/colleagues.
- Progress Monitoring: Monitor project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
- Cross-Functional Collaboration: Partner with the Product Management team, Business Stakeholders, Technology Stakeholders, and outside vendors to drive the delivery of initiatives through the SDLC.
- Facilitation: Schedule and facilitate sessions to advance initiatives through the SDLC.