WHAT DOES A TRAINER DO?
Published: Dec 23, 2025 - The Trainer designs and delivers targeted sales and soft skills training programs, covering topics such as professional selling, negotiation, communication, and business etiquette. This role involves coaching sales teams, developing and updating sales tools and scripts, and using successful field cases to enhance training effectiveness. The trainer also collaborates with corporate trainers and marketing teams to tailor content, support campus hiring initiatives, and continuously optimize the training curriculum based on feedback and performance outcomes.
A Review of Professional Skills and Functions for Trainer
1. Trainer Details
- Training Programs: Develop and deliver training programs throughout the organization to include workshops, seminars, events, and online courses.
- Content Development: Work with Training and Development Specialists and interact with employees from all levels to develop or source content.
- Training Coordination: Coordinate training activities to include scheduling and course logistics.
- Training Evaluation: Develop and conduct training assessments and surveys to measure course effectiveness for all training courses.
- LMS Administration: Manage the Learning Management System (LMS), including recording, coursing, and uploading content.
- Employee Onboarding: Coordinate the new employee onboarding process.
- Tuition Reimbursement: Coordinate tuition reimbursement requests.
- On-the-Job Orientation: Coordinate the On-the-Job Orientation (OJO) program for new and existing employees.
- Compliance Training: Coordinate compliance training.
2. Trainer Roles
- Equipment Training: Organize and hold equipment-specific training courses as requested by the Safety Director and Production Managers.
- New Hire Training: Perform aspects of the 45 Day training curriculum for all new hires.
- Operator Training: Assist management in the training of new operators.
- Certification Management: Manage and update the Machine Certification Matrix.
- Process Evaluation: Evaluate operations to identify areas of waste and opportunities for improvement.
- Onboarding Support: Assist and facilitate onboarding orientations.
- Continuous Improvement: Develop, prioritize, and implement solutions to reduce waste and improve performance.
- Process Documentation: Document and standardize improvements.
- Employee Coaching: Teach, coach, and mentor all levels of employees in procedures and manufacturing principles.
- Waste Reduction: Train employees to identify and eliminate waste.
- Safety Monitoring: Monitor safety during production to ensure tasks are being performed correctly and offer suggestions or retraining.
3. Trainer Tasks
- Learning Facilitation: Facilitate learning for new and existing employees, including, but not limited to, Electro Static Discharge (ESD), 5S, ISO 9001 processes and procedures, and basic computer, computer peripheral, and component troubleshooting and repair techniques, via classroom, web-based, or blended solutions.
- Training Programs: Assist with the development and maintenance of training and compliance programs and certifications to ensure timely execution of high-quality deliverables while adhering to all deadlines.
- Learning Assessment: Identify opportunities in learning by assessing participant engagement and knowledge transfer and make mid-course adjustments.
- Compliance Collaboration: Collaborate with business partners to drive compliance in mandatory operational learning programs through the maintenance of accurate training and audit records.
- Training Evaluation: Evaluate the effectiveness of training programs, providing recommendations for improvement.
4. Trainer Overview
- Training Preparation: Validate and prepare the training materials, equipment, and facilities prior to the conduct of the technical training in their respective regions or provinces.
- Technical Training: Conduct the technical training for the OMR Technicians, Technician Coordinators, and Technical Supervisors.
- Exam Administration: Administer the certification examination to the trainees.
- Certification Assessment: Validate and assess the certification results and make the necessary reports and recommendations.
- Logistics Coordination: Validate and check the training materials and equipment for shipment back to Metro Manila from their respective regions or provinces.
5. Corporate Marketing and Trainer Accountabilities
- Brand Strategy: Collaborate with management, develop and build a brand strategy for Abeam VN through partnerships/sponsorship activities and other activities as directed by management.
- Team Leadership: Lead young talent to drive marketing activities under direction and supervision.
- Internship Management: Manage and coordinate internship programs for the organization.
- Brand Understanding: Develop a deep understanding of the company's mission, values, and consulting services and deliver impactful marketing activities.
- Media Strategy: Develop relevant and impactful media strategies targeting broad audiences in various markets.
- Global Marketing: Demonstrate knowledge of marketing tactics directed at multiple markets and client types (VN/Chinese/US/European/Korean).
- Staff Training: Train staff on professional etiquette and communication manners, applying company values and broad cultural settings/backgrounds.
6. IS Trainer General Responsibilities
- Reporting Analysis: Create, administer, and analyze reports on end-user needs and skills assessments.
- Training Curriculum: Develop a training and awareness curriculum for end users of all levels in China, designing, putting together, and delivering courses and awareness sessions in multiple formats (online and face-to-face, self-paced and instructor-led, etc).
- Training Materials: Create training and awareness materials, user manuals, presentations, hand-outs, videos, and self-paced learning courses.
- User Support: Answer end-user questions about practical aspects and use of IT applications related to the digital workplace and support them in specific use cases.
- Internal Communications: Develop and execute local communication initiatives, including ad-hoc campaigns and supporting maintenance of the intranet training and awareness site.
- User Community: Develop and support an internal community of end users (“champions” or “ambassadors”) to drive user awareness and adoption of selected IT tools in each area of the local organization, democratizing knowledge with a collaborative approach.
- Participation Tracking: Track employee participation in local training and awareness events and, in applicable cases, track the results of their performance in related assessments.
- Feedback Management: Create and administer consistent feedback mechanisms.
- Training Improvement: Analyze results, make recommendations for training improvement, and integrate changes.
7. Senior Corporate Trainer Responsibilities and Key Tasks
- Training Planning: Develop the training plan, lead, coordinate, and put in place training curricula and end-user documentation/FAQs.
- Trainer Enablement: Implement in-person and electronic training programs focused on training the trainers.
- Training Records: Maintain training checklists and records.
- Training Needs: Survey employees and managers to determine targeted training needs and desired results.
- Report Preparation: Prepare regular and special reports.
8. Trainer Roles and Responsibilities
- Sales Training Design: Design selling skill training curriculum and contents.
- Sales Skills Training: Carry out targeted entry to mid-level training courses such as business etiquette, communication skills, professional selling skills, negotiation skills, analytical thinking, situational selling, and channel management.
- Sales Script Management: Regularly organize, update, and optimize sales scripts, and organize script drills and objectives clearance.
- Best Practice Development: Discover successful selling cases among BAMs and convert them into selling tools.
- Field Coaching: Coach sales teams to practice for field promotion.
- New Hire Coaching: Motivate and coach new sales staff to enhance selling confidence and communication efficiency with clients.
- Training Needs Analysis: Update selling skill and soft skill training needs on a regular basis, optimize current training curriculum and training materials.
- Campus Hiring Support: Assist the campus hiring program in delivering selling skills and soft skills courses.
- Advanced Training: Collaborate with the Corporate Trainer to bridge advanced training courses.
- Workshop Facilitation: Leverage marketing activity resources, such as mid-year or annual meetings, to tailor-made and facilitate selling skill and soft skill workshops.
- Soft Skill Training: Set up and deliver a professional soft skill training course for sales staff.
- Training Evaluation: Monitor, evaluate, or record training activities or program effectiveness.
- Training Optimization: Follow up on the training effect, continuously optimize, and build the sales staff growth model.
- Marketing Collaboration: Collaborate with the marketing team to develop sales tools and promotional materials.
9. GCO Senior Trainer Duties and Roles
- Training Alignment: Understand intended training roles and competencies to connect training content and approaches to delivery as part of onboarding and development activities of trainees.
- Program Support: Support the design, development, deployment, and administration of training programs that support internal business objectives.
- Learning Research: Keep abreast of training and development research, new materials, and methodologies, and utilize new and creative training modalities for delivery of training.
- Instructional Design: Manage instructional design in creating, delivering, maintaining, and evaluating instructor-led and eLearning training programs in support of training initiatives and educational programs.
- Feedback Analysis: Obtain feedback and evaluate data from training programs and make recommendations for changes to materials.
- Stakeholder Collaboration: Collaborate internally and externally to ensure training items are appropriately set up, deployed, and/or retired and store documents according to departmental procedures.
- Continuous Learning: Contribute to shaping the approach that will support continuous learning and knowledge management.
- Additional Duties: Perform other duties as assigned by department leadership.
10. Technical Trainer Functions
- Training Delivery: Prepare and deliver face-to-face and online training and follow up post-training day activities (e.g., course feedback collection, arrangement of facilities and equipment, possible corrective action on course material and equipment).
- Training Safety: Ensure safe working conditions for training course participants in accordance with ABB safety instructions and regulations.
- Course Design: Design and develop lesson plans and course material for classroom, on-site, and virtual training in own area of responsibility and advise on updates needed in e-learning material.
- Course Documentation: Create and update course descriptions and course programs.
- Feedback Implementation: Take into consideration the feedback given on courses and implement corrective action.
- Stakeholder Coordination: Keep in close contact with stakeholder groups that support training course development, such as Product Management, Engineering, and others.
- 5S Compliance: Follow the 5S methodology, keep training center facilities tidy and in a condition that enables safe implementation of training courses.
- Equipment Management: Procure and maintain course equipment for training courses in their own area of responsibility.
- Global Collaboration: Cooperate with the global training team in Power Protection to create innovative training programs and drive a culture of continuous development of technical knowledge and skills.
- Training Support: Support the Training Coordinator in making course arrangements and in answering course enquiries and proposals for training courses.
- Technical Support: Support Field Service and other teams or units by using own expertise in technical support tasks and roles.
11. Lead Trainer Responsibilities
- Employee Training: Provide training for direct employees, whether for new hires or cross-training.
- New Hire Inspection: Inspect new hires’ assembled product and material 100% during the first day.
- New Hire Welcome: Responsible for welcoming new hires.
- Standard Work: Execute the standard work agenda on a daily basis.
- Onboarding Coordination: Coordinate and conduct onboarding for all new Stryker Tijuana Operations Manufacturing employees.
- Training Monitoring: Monitor productivity, quality, and training effectiveness of each operator during the training stage.
- Quality Documentation: Generate applicable quality records to demonstrate the performance of the operator under training (learning curves).
- Corporate Compliance: Ensure completion of mandatory corporate training on SLMS.
- Dress Code Compliance: Collaborate in monitoring compliance with the dress code of personnel working within the controlled room.
- Training Needs: Help detect training needs based on the results of the employee’s learning curve.
- Nonconformance Reporting: Communicate to the Training Specialist any nonconformance with the QMS or training procedures.
- Multi-Product Training: Train manufacturing employees on a variety of products across multiple business units and lines using standard and/or non-standard tools, equipment, and procedures.
- Technical Instruction: Work from engineering blueprints, verbal instructions, and documented assembly procedures.
- Quality Adherence: Adhere to established quality procedures and practices.
- Systems Training: Instruct trainees on SAP, SLMS, quality systems and documents, LEAN principles, and safety.
- GEMBA Walks: Conduct GEMBA walks to ensure training is applied, aligned to need, and to identify onboarding program improvements.
- Performance Metrics: Explain and present MDI metrics to new and existing employees.
12. Lead Trainer Key Accountabilities
- Continuous Improvement: Partner with supervisors, operations, and engineering teams to support continuous improvement initiatives.
- Mission Advocacy: Act as an advocate within the team and department for the company's mission, business goals, and achievement of team-specific performance expectations.
- Standard Work: Support and contribute to standard work instruction creation and/or maintenance.
- Trainee Evaluation: Make recommendations to supervisors on the eligibility of trainees to progress to an open assignment.
- Operations Partnership: Partner with operations leadership to deliver on departmental requirements, needs, and goals.
- New Product Onboarding: Work with Advanced Operations for new product introductions and align onboarding.
- Training Support: Help with massive training requirements (communication, policies, etc.)
- Employee Training: Provide training to exempt employees or communicate document changes.
- Physical Requirements: Walk from one area to another and occasionally move objects up to 20 lbs.
- Group Communication: Communicate with large groups of people.
- Material Revision: Responsible for revising training material.
- Telephone Communication: Responsible for communicating by telephone.
- Office Equipment: Operate common office equipment (calculators, phone, computer, etc.)
- Policy Knowledge: Understand and explain company policies and detailed procedures and fill out reports based on collected data.
- Problem Solving: Analyze and resolve non-routine business situations using common sense.
- Process Improvement: Understand and correct inconsistencies in the operational processes of training systems and communicate them to the supervisor.
- Information Management: Maintain current and detailed information.