WHAT DOES A FIELD TRAINER DO?
Published: Mar 24, 2025 - The Field Trainer coordinates administrative tasks essential for executing and documenting training programs, ensuring accurate reporting of student performance, and maintaining training records. Performance tests are conducted and facilitated in lab or job site environments to confirm the practical application of classroom knowledge by students. This position identifies training needs and integrates feedback from managers, associates, and clients.
A Review of Professional Skills and Functions for Field Trainer
1. Field Trainer Duties
- Training Program Development: Plan, develop, and provide training and staff development programs.
- Training Needs Assessment: Confer with management and conduct surveys to identify training needs.
- Training Material Creation: Develop and organize training manuals, multimedia visual aids, and other educational materials.
- Evaluation Procedures: Develop testing and evaluation procedures.
- New Hire Training: Own training plan for new hires (budtenders and managers), sales training, product training, etc.
- Vendor Coordination: Coordinate courses with existing training vendors.
- Industry Knowledge: Remaining current on the global healthcare landscape (particularly surgery and surgical devices) as well as strategic, solutions-based sales techniques.
- Field Support: Attending three-day field rides with team members across ANZ.
- Apprenticeship Training: Prepares for and delivers approved apprenticeship training and instructional programs, using instructor-led, electronic/web-based, and/or multimedia training methods and formats.
- Assessment & Testing: Conducts assessments and module exams, through electronic testing systems, to verify students have a solid understanding of the training content.
2. Field Trainer Details
- Administrative Support: Coordinates or performs administrative functions necessary to deliver and document training programs.
- Performance Reporting: Ensures student performance is properly reported and records are accurately maintained.
- Tool Kit & PPE Distribution: Assists in the distribution of Apprentice Tool Kits and PPE.
- Performance Testing: Conducts and facilitates Performance Tests in a lab or jobsite environment to verify students can apply the knowledge gained through the classroom to situations they will encounter in the field.
- Instructor Certification: Maintains Craft Instructor certification status.
- Training Evaluation: Evaluates the effectiveness of training and development programs, utilizing appropriate data collection instruments and procedures.
- Training Needs Identification: Identifies training needs to ensure that a high level of product training is maintained for field associates.
- Skills Training Deployment: Participates in the deployment of Skills training modules.
- Training Session Organization: Ensures the organization of training sessions for field associates through the build of a training plan, incorporating both virtual and face-to-face sessions.
- Training Monitoring: Ensures the evaluation and monitoring of training provided in conjunction with regional teams, including certification processes are adequate.
- Onboarding Facilitation: Facilitates new delegate onboarding to ensure smooth integration with the wider team.
- Continuous Improvement: Ensures continuous improvement to training programs taking on feedback from managers, associates, and clients.
3. Field Trainer Responsibilities
- Training Consultation: Consult with the Senior Training Manager on scheduling, planning, and delivering sustainable, strategic, relevant, and timely training in the field for partnerships.
- Instructor-Led Training: Deliver virtual and in-person instructor-led training events, including distance learning.
- Content Accuracy Consultation: Consult with Business Development Teams, Senior Training Managers, and Leadership to ensure training content is accurate and relevant to the adoption of Advantage Program.
- Learning Management System: Utilize the learning management system to manage training and learning resources.
- Training Facilitation: Execute high-level training events as a key facilitator.
- Needs Assessment: Conduct needs assessments to identify and evaluate specific training requirements for high-impact sales and other areas for success.
- Follow-Up Training: Conduct follow-up training with Alliance partnerships and staff to include sales representatives, selling technicians, maintenance technicians, plumbers, and all members involved.
- Training Material Development: Develop and create training collateral including presentations, job aids, and other resources.
- Feedback Solicitation: Proactively solicit feedback on training and support needs from members of the field organization.
- Professional Development: Enhance job knowledge by participating in educational opportunities, reading professional publications, maintaining personal network, and participating in professional organizations.
- Training Evaluation: Evaluate the effectiveness of the training curriculum utilizing the appropriate data collection process.
4. Field Trainer Job Summary
- Collaboration & Trust Building: Build trust and work collaboratively with all site-based employees, including site leadership, staff, and craft.
- Project Development Planning: Work with project teams to create a Project Development Plan (PDP) for projects during the pre-construction phase.
- Training Documentation: Provide support for all training documentation needs - create, enter, and maintain quality training documentation, forms, and processes.
- Training Coordination: Coordinate all trainings with project management and adjust schedules to meet the needs of the project.
- Training Room Setup: Set up training rooms and facilities, distribute training materials, and assist external trainers during classes.
- Class Facilitation: Facilitate basic, intermediate, and advanced classes for site-based employees.
- Instructional Techniques: Present information with a variety of instructional techniques or formats, such as storytelling, role-playing, simulations, team exercises, group discussions, videos, or lectures.
- Training Evaluation: Evaluate classes to optimize training effectiveness and cost.
- Roster Management: Submit training rosters to ensure timely and accurate records.
- LMS Support: Help employees troubleshoot LMS issues.
- Data-Driven Decision Making: Pull reports and make data-driven decisions.
5. Field Trainer Accountabilities
- Staff Experience Evaluation: Conducts Key People process standards and behaviors evaluations and coaching to ensure restaurants are providing a quality staff experience.
- Customer Experience Evaluation: Conducts Key Customer standards and procedures evaluations and coaching to ensure personnel are providing a quality experience to guests.
- Business Process Evaluation: Conducts Key Business process standards and behaviors evaluations and coaching to ensure we are managing and monitoring key business controllable.
- Food Safety & Quality Evaluation: Conducts QSC standards and behaviors evaluations and coaching inspections to increase standards and key behaviors execution in restaurants to ensure food safety and quality are in compliance with regulatory and company standards (e.g. food safety, sanitation, HACCP, and specification compliance).
- Training Program Execution: Ensures basic training programs for crew, certified trainers, HSS, MIT, and ADIT are executed up to company standards.
- Trainer Validation: Ensures every certified trainer, HSS, MIT, and ADIT are validated on knowledge, skills, and abilities prior to being placed into position.
- Operations Deployment Support: Assists in operations deployments and validation rollouts.
- Standards Communication: Communicates standards evaluations findings to the manager on duty (MOD) following each visit and clarifies findings in a collaborative manner.
- Data & Report Compilation: Accumulates data and compilation of reports utilized for compliance verification, trend analysis, and continuous improvement actions with restaurant i.e. OSAT, Customer complaints.