WHAT DOES A FIELD ENGINEER DO?
Published: Mar 11, 2025 - The Field Engineer conducts comprehensive client assessments to gauge overall network environments, pinpoint potential risks, and contribute to the creation of remediation strategies. This role executes security evaluations across internal and external networks through rigorous testing, compliance monitoring, and regular system backups alongside periodic performance tests. This position installs and troubleshoots a variety of network hardware and software, provides technical support, and engages in cross-functional teams to enhance operational processes and technology adaptations.
A Review of Professional Skills and Functions for Field Engineer
1. Field Engineer Duties
- Customer Training: Perform customer Operator Training Courses
- Service Development: Develop additional service works with the customer
- Sales Communication: Inform sales/service sales about new customer projects or opportunities
- Job Management: Take over and close jobs in full compliance with business and EHS procedures
- Reporting: Complete job working reports and return to office within 2 working days
- Product Training: Attend new product update training
- Tool Responsibility: Responsibility for his tools and all company equipment in his possession
- Mentorship: Assist less experienced engineers
- Administrative Efficiency: Complete all admin tasks in a timely manner
- Technical Clarification: Ensure customers understand the technical scope of projects
- Technical Reporting: Provide the root cause reports to customers and receive technical escalation reports from customers
- Failure Analysis: Note failures and take action to provide report on findings
- Repair Assistance: Assist with repair activities in the service center
2. Field Engineer Details
- Client Assessment: Performs client assessments to provide feedback on the client’s overall network environment, identify potential risks, and assist in developing a remediation plan.
- Security Assessment: Perform security assessments for client’s internal and external networks by testing, monitoring, and checking compliance.
- Network Maintenance: Ensuring the network is backing up regularly and periodic testing is conducted.
- System Updates: Patching computers, updating firewalls and software.
- Hardware and Software Installation: Install, configure, and troubleshoot various network hardware and software applications.
- Network Integration: Install, configure, support, and integrate network systems.
- Network Design and Support: Ability to design, support, and troubleshoot LAN/WAN networks.
- Network Evaluation: Evaluate and troubleshoot network system performance, capacity, availability, security, interoperability, and manageability.
- Technical Support: Act as a technical resource for other engineers to address and resolve inquiries and problems.
- Process Improvement: Participate on cross-functional teams to ensure continuous improvement of processes, methods, productivity, and quality while reducing costs.
- Project Management: Ensure completion of assigned tasks, projects, or programs according to schedule.
- Documentation Maintenance: Complete and maintain all required status reports, paperwork, records, documentation, etc.
- Professional Development: Maintain technical competency and remain current on new technology and trends in the industry.
3. Field Engineer Responsibilities
- Engineering Report Preparation: Preparation of detailed engineering reports (Survey Reports).
- Estimate Preparation: Assisting in the preparation of job estimates and proposals – Post survey (where applicable).
- Document Control: Document Control to company and client standards.
- Status Reporting: Preparing and issuing daily and weekly job status reports.
- Client Liaison: Ongoing liaison and project reporting to clients.
- Schedule Management: Preparing and maintaining job-specific schedules for major projects.
- Supervision Responsibility: Responsible for the supervision of temporary or full-time personnel where applicable.
- Professional Communication: Correspond with clients in a professional manner by telephone, email, letter and attend meetings to support Account Leads and Management.
- Equipment Management: Responsible for Company equipment; EnerMech equipment is to be operated and maintained correctly.
- Project Reporting: Prepare accurate reports and correspond within the timescales set for each individual project with EnerMech operations department in a professional manner by telephone, email, letter and all other means of communication.
- Client Relationships and Leadership: Build working relationships with clients, show leadership skills over the team, support others in achieving department goals & Professional Conduct.
- Technical and Business Understanding: Understand difficult technical and business challenges in domains such as Drug Discovery and Research, IoT, Marketing/Sales, and Data Management.
- Software Development: Develop extensions to the Anzo product for specific customer scenarios often including, Java services for automation and deployment, modern HTML/JavaScript user-interface components, and integrations with Machine Learning and NLP.
4. Field Engineer Job Summary
- Technical Support: Provides technical, quality control, and administrative support to Superintendents, Project Managers, and Construction Managers on job sites.
- Document Review: Reviews and interprets civil, structural, and geotechnical construction documents.
- Quality Control Management: Performs and manages field quality control tests and production records.
- Crew Leadership: Runs small work crews (technical tasks like water testing, load testing, etc.).
- Surveying and Sketching: Performs basic field surveys and prepares sketches to support construction work.
- Planning and Scheduling: Set up plans and schedules for work by establishing goals and priorities for daily work and long-range goals.
- R&D Collaboration: Work with R&D engineers to solve technical issues.
- Technical Analysis: Analyze the technical proposal and provide comments on the scope of work.
- Safety Compliance: Ensure all products and activities are in compliance with safety guidelines.
- Site Assessments: Perform comprehensive site assessments prior to construction and rehabilitation work, focusing on elements that will be replaced and/or altered.
- Report Production: Produce a report with an executive summary for senior management.
- Surveillance and Reporting: Perform surveillance of the work area and produce field reports & assessments for each site visit.
- Traffic Monitoring: Monitoring traffic management plans, bus diversions, ridership, and other system impacts from construction work.
5. Field Engineer Accountabilities
- Project Implementation: Design, plan, and implement plant projects as they develop.
- Engineering Collaboration: Work closely with Wood Process Engineering to implement long-term projects for Atlas Carbon.
- Budget Management: Create and present project budgets and cost estimates to upper management.
- Engineering Design: Use engineering principles to effectively design and size pieces of process equipment (blowers, fans, pumps, etc.) and process lines (pipes, fittings, valves, etc.).
- Vendor Communication: Communicate with vendors and manage multiple projects.
- Contractor Management: Manage 3rd party contractors, including tracking labor hours and work completed to maintain project schedules.
- Procurement Support: Create Purchase Orders and work with procurement to ensure that required parts are delivered.
- Schedule Management: Prepare, track, and report project schedules.
- Technical Support: Provide timely and complete resolution to technical questions and requests for information.
- Conflict Resolution: Resolve design conflict and field interference issues.
- Task Planning Assistance: Task plan support and assistance as directed by Engineering/Project Manager.
- Supervisory Assistance: Assist supervisors in monitoring and answering any questions and concerns.