WHAT DOES A FIELD TECHNICIAN DO?
Published: Mar 24, 2025 - The Field Technician builds and maintains trusted relationships with customers and stakeholders, forming alliances with other vendors to enhance customer satisfaction and safety. This position completes all assignments within industry standards, promptly delivers detailed reports and results to management, and conducts fieldwork under diverse conditions, including remote and rugged environments. Collaboration with Indigenous crews is conducted respectfully, ensuring adherence to company policies and participating in quality audits and emergency services as required.
A Review of Professional Skills and Functions for Field Technician
1. Field Technician Duties
- Technical Service Coordination: Work closely with local Technical Service & Delivery
- Field Trial Monitoring: Monitor field/pilot trial activities
- Product Sample Tracking: Track and monitor product sample activities
- Technical Documentation Localization: Localized technical manual/bulletin
- Client Service Provision: Provide basic service to clients
- Local Function Support: Work closely with local functions to support DuPont Water Solution Indonesia activity
- Technical Support Provision: Provides technical support within and occasionally outside the immediate team
- Network Performance Support: Provides technical support in network performance initiatives, outage resolution, and identifies day-to-day improvement opportunities
- Project Participation: Takes on smaller projects or portions of key projects/initiatives, providing accurate status and progress updates as requested
- Process Improvement Identification: Identifies and shares potential process improvements and recommends them to Senior Technicians and/or management for consideration
- Maintenance Process Input: Provides input on process improvements related to maintenance and repair activities
- Job Aid Development: Assists in the creation of job aids, scopes of work, method/statement of procedure, and helpful tools working closely with a Senior Technician
- Professional Development: Enrolls in and completes training requirements to stay current on existing and new systems and products, to grow skills, and to expand proficiency in company values and organizational requirements.
2. Field Technician Details
- Installation Management: Responsible for the installation of phone, internet, television, and security services at various client sites
- Operational Efficiency Support: Supporting the Company's continued track record of driving efficient operations, while offering a ‘white glove’ level of service
- AV System Support: Providing AV support for audio/visual systems, conference rooms facilities, and collaboration tools
- AV System Testing: Starting AV systems and performing testing prior to scheduled conferences
- On-site Activity Management: Performing on all on-site activities related to installations, repairs, management, and maintenance
- Work Progress Documentation: Tracking and documenting the progression of work plan
- Issue Identification and Resolution: Identifying all issues, making suggestions, and implementing solutions
- Safe Vehicle Operation: Operating company vehicles in a safe manner
- Field Automation Management: Checking and updating field automation systems and databases
- Regulation Adherence: Adhering to company rules and regulations
- Relationship Building: Building relationships and fostering trust with customers and clients
- Site Survey and Troubleshooting: Performing site surveys, installations, and troubleshooting
- Infrastructure Improvement Recommendations: Making recommendations on improvements for infrastructure
- Customer Support: Performing customer support tasks
3. Field Technician Responsibilities
- Communications System Support: Repair and provide technical support and documentation for VHF, UHF, 700, 800 & 900 MHz analog and digital systems, mobile and portable subscriber equipment, simulcast, conventional, trunking, paging, and telemetry systems.
- DAS Equipment Deployment: Deploy, commission, and troubleshoot neutral host DAS equipment (SOLiD, Commscope, Corning) in private and public venues.
- Cable Installation and Testing: Pull, terminate, and test coax and fiber.
- Antenna Installation: Install DAS antennas and passives (splitters, couplers).
- Advanced Equipment Testing: Conduct testing using spectrum analyzer, network analyzer, signal generator, power meter, DTF, and OTDR equipment.
- Project Collaboration: Work with project manager to complete system changes and upgrades when needed.
- Measurement Collection: Collect sweep, fiber, and PIM measurements and data.
- Acceptance Testing: Conduct acceptance testing according to client coverage goals and proper integration into the cellular macro network.
- Equipment Maintenance: Maintain DAS equipment according to industry performance standards.
- Planning Assistance: Plan preparation, including assisting with submittal requirements.
- Environmental Sampling: Collection of samples from a variety of media (soil, groundwater, surface water, sediment, air, etc.).
- Field Instrument Use: Using field instrumentation such as GPS, and water quality meters.
- Analytical Task Performance: Perform a range of tasks, requiring the utilization of critical-thinking skills, scientific, geologic, and engineering analytical techniques.
4. Field Technician Job Summary
- Team Communication: Discusses basic issues with team members on a regular basis to maintain open communication.
- Project Update Communication: Communicate with the project lead via email and direct conversation to provide project status updates.
- Technical Presentation: Presents basic system solutions or other technical information to project team with assistance from more senior personnel.
- Technical Discussion Contribution: Contributes to technical conversations within the project team.
- Issue Escalation: Escalates technical issues to an appropriate party (e.g., project lead, colleagues).
- Professional Networking: Networks with colleagues within the project team to gain insight, ideas, and connections.
- Cultural Appreciation: Appreciates the contributions made by individuals of varying backgrounds, locations, and cultures.
- Team Collaboration: Collaborates with individuals inside team and with other teams to complete the team's work.
- Routine Task Completion: Completes routine technical tasks assigned by more senior personnel.
- Adaptability: Adapts to minor changes and setbacks in order to manage pressure and meet deadlines.
- Task Management: Manages minor distractions, prioritizes tasks, and deals with setbacks in a timely manner with assistance from more senior personnel.
- Hardware Troubleshooting: Diagnoses and fixes hardware-related computer problems using standardized departmental procedures by checking all computer cabling connections, testing connections to all periphery equipment, reloading or re-booting programs and machines, and/or switching out hardware or computer parts to troubleshoot equipment under direct supervision.
5. Field Technician Accountabilities
- Relationship Building: Build and maintain trusted relationships with customers and stakeholders.
- Partnership Development: Build alliances and partnerships with other vendors.
- Customer Satisfaction Improvement: Improve customer satisfaction/NPS scores.
- Safety and Compliance: Ensure that all assigned work is completed safely and to industry specifications.
- Reporting and Documentation: Completion of client and company checklists, photos, and test results typically communicated to management electronically within 24 hours of completion.
- Project Management Communication: Keep the Project Managers apprised of job progress and/or problems on a regular basis.
- Emergency Service Provision: Provide after-hours or emergency service on a basis.
- Survey and Audit Completion: Complete surveys & quality audits.
- Policy Adherence: Adhere to existing company policies, standards, and controls.
- Fieldwork Execution: Carrying out fieldwork at northern project sites, in a variety of environments, such as all-weather conditions and rugged and remote locations.
- Remote Access Navigation: Accessing field sites via air or road, with additional boat or helicopter access required to access some locations.
- Cultural Collaboration: Working with Indigenous crews in a highly respectful and collaborative manner.