What Does A Senior Infrastructure Manager Do?

WHAT DOES A SENIOR INFRASTRUCTURE MANAGER DO?

Published: Sep 12, 2025 - The Senior Infrastructure Manager leads and oversees infrastructure projects of varying complexity, ensuring effective coordination of teams, resources, and timelines to deliver successful outcomes. This role involves comprehensive project planning, risk and issue management, reporting, and escalation to ensure alignment with IT and organizational goals. The manager also ensures timely resolution of obstacles, manages project budgets and schedules, and drives initiatives to completion across diverse and cross-functional environments.

A Review of Professional Skills and Functions for Senior Infrastructure Manager

1. Senior Infrastructure Manager Details and Accountabilities

Project Execution: Drive end-to-end execution of projects/programs consisting of multiple work streams.
Risk Coordination: Risk, action, issues and dependencies identification, resolution/mitigation coordination.
Delivery Planning: Develop detailed delivery plans, information documents and status reporting.
Project Management: Manage local, regional and global projects, virtual teams and matrix-managed teams.
Meeting Facilitation: Responsible for facilitating project meetings.
Lifecycle Compliance: Adhere to project lifecycle quality and policy standards.
Executive Reporting: Create and articulate executive-level communication on a project or program level.
Stakeholder Management: Responsible for senior stakeholder management, communications and escalation.

2. Senior Infrastructure Manager Roles

System Support: Provide infrastructure and application support (administration, configuration, Incident Management and monitoring) for server-related systems in a 24/7 highly available environment.
Issue Resolution: Perform root cause analysis and fault isolation for troubleshooting environmental, server, and application availability issues.
Project Leadership: Lead projects involving the deployment, administration and support of critical infrastructure applications and systems on Windows platforms.
Cross-Team Coordination: Work closely and coordinate with other IT managers and non-technical business units.
Service Implementation: Define and implement a multi-faceted array of technical service projects.
Process Optimization: Drive improvement in processes, manageability, availability and cost efficiency.
Strategic Planning: Anticipate future demands, growth and competitive trends.
Server Analysis: Analyze Servers and initiate corrective actions to ensure operational stability and efficient workflow.

3. Senior Network Infrastructure Manager Details

IT Guidance: Provide guidance and expertise to the business and IT teams.
Business Support: Support and propose key initiatives for the Business to update and improve capabilities to meet increasing demands and compliance needs.
Network Competency: Technical competency in LAN, WIFI, and WAN technologies.
Technology Knowledge: Understand BGP, MPLS and SDWAN technologies.
Project Management: Manage entire projects effectively in a complex organization.
IT Leadership: Responsible for spearheading and supporting IT initiatives.
Infrastructure Alignment: Ensure that the network infrastructure supports the ongoing Digitalisation efforts of Group IT.
Team Management: Manage a small team of network engineers.
Network Maintenance: Ensure that networks continue to meet the needs of all operations.

4. Senior Network Infrastructure Manager Tasks

Network Operations: Responsible for all network operations and able to craft SOPs and Policies.
Network Security: Ensure the availability and security of the network and systems that reside on it.
Infrastructure Design: Design network infrastructure, policy, and procedures.
Governance Compliance: Ensure continuous governance of the Global network, both on-premises and in the Cloud.
Technical Leadership: Lead the Global network and be technically hands-on.
Technology Oversight: Responsible for all technology and operations deployed in the Group.
Network Standards: Provide standards and guidance to ensure that all networks, local and remote and implemented with a common standard.
Protocol Management: Understand network protocols and standards to manage firewalls and perform security investigations.

5. Senior Infrastructure Project Manager Overview

Business Case Development: Develop and deliver business cases.
Project Coordination: Client-side project management, including stakeholder, schedule, and contract management.
Project Delivery: Own and responsible for the successful delivery of the project.
Schedule Management: Prepare and maintain schedules, including dependencies and resources.
Risk Monitoring: Identify and monitor project risks and opportunities.
Quality Assurance: Responsible for quality management processes for project activities and outputs.
Stakeholder Management: Manage stakeholders, taking account of their levels of influence and particular interests.
Governance Oversight: Establish and maintain project governance reviews.

6. Senior Infrastructure Project Manager Job Description

Team Management: Responsible for developing and managing teams.
Supplier Management: Responsible for managing suppliers.
Commission Oversight: Ensure commissions are managed to the right quality standards and are completed efficiently and on time.
Client Relations: Responsible for building relationships with clients and members of the cross-functional team.
Business Development: Responsible for business development opportunities with existing and new clients, including cross-selling opportunities, which are identified and acted upon.
Leadership & Mentoring: Provide leadership within the project management business and provide leadership and mentoring to the team.
Project Delivery: Manage the delivery of project management team outputs, in accordance with agreed timescales and quality standards.
Information Review: Coordinate and sign off on all management information produced by project management teams prior to issue.

7. Senior Infrastructure Manager Role Purpose

Team Leadership: Manage the department by providing leadership, coaching, training, and mentorship and overall development of the employees.
Resource Management: Manage resources in manpower, capital and operating expenses within the team.
Operational Efficiency: Ensure resources are leveraged in the most optimal, efficient and cost-effective manner.
Team Performance Monitoring: Monitor overall performance of the various teams (Operations, Engineering and Governance).
Employee Development: Monitor and evaluate employee performance, develop employee skills through training and OJT.
Performance Evaluation: Write and deliver performance reviews for staff.
Procurement Coordination: Work with Procurement on all the tender processes and the internal team on the specifications/requirements.
Contract Compliance: Ensure all contracts and tenders are processed in accordance with Singtel’s policies.
Project Evaluation: Work with the Project team on the submitted tender, evaluate feasibility, life cycle cost and maintenance requirements of the design, equipment and services rendered.
Management Reporting: Update senior management on overall performance status and activities for the department.
Strategic Leadership: Strategize and lead the department towards centralization, digitalization and data analytics to improve Data Center resiliencies and efficiencies.

8. Senior Infrastructure Manager Roles and Responsibilities

Stakeholder Alignment: Understand project stakeholder goals and expectations and assess the impact to overall release management strategies.
Governance Adherence: Adhere and utilize the WFM Program’s Delivery governance structure and processes.
Readiness Planning: Plan, in conjunction with delivery leadership, the overall solution operational readiness and release/delivery approach based on the program business and technical objectives.
Deployment Integration: Integrate deployment activities from each project work plan team and clearly capture key deployment milestones and dependencies.
Operational Support: Provide day-to-day activities related to all deployment or operational readiness activities (e.g., Change Enablement and Operational Readiness, Service Introduction, Deployment and post-Deployment support).
Team Management: Manage project teams comprised of team members and contractors.
Role Definition: Define team member roles and expectations for rollout.
Cross-Team Coordination: Manage relationships and coordinate work between different teams at different locations.

9. Senior Infrastructure Manager Duties and Roles

Supplier Management: Manage relationships with all relevant suppliers and subcontractors.
Contract Monitoring: Monitor their progress and adherence to the contract/delivery expectations.
IT Collaboration: Build and maintain relationships with IT teams within other programs.
Dependency Management: Work to identify dependencies between different large programs and manage cross-program resource allocations.
Risk Assessment: Assess program deployment risks, issues and impact on overall solution delivery commitments, objectives, etc.
Issue Resolution: Assess options to address the risks and issues and improve the program delivery performance.
Release Planning: Manage/Lead the creation of multiple release schedules and release management plans based upon planned Whole Foods Retail Systems release cycles.
Escalation Support: Support the issue escalation and resolution.
Status Reporting: Provide weekly release/delivery status reports and participate in broader leadership status meetings.

10. Senior Infrastructure Project Manager General Responsibilities

Team Facilitation: Facilitate cross-functional IT project team meetings and discussions, ensuring appropriate participation and team focus on objectives, documentation, and communication of agreements and conclusions.
Status Reporting: Prepare weekly project status reports.
Methodology Compliance: Ensure adherence to established project management life cycle methodologies and best practices.
Resource Forecasting: Develop infrastructure resource utilization and forecasting models to meet business and financial objectives.
Financial Modeling: Develop infrastructure financial models to provide data-driven guidance on cost decisions.
Project Evaluation: Evaluate completed projects for overall performance, extracting recommendations to improve future projects.
Process Improvement: Work with Leadership to implement improvements.
Change Coordination: Coordination of change and scope requests.
Quality Initiatives: Participate and/or lead quality team efforts to continuously improve processes and methodologies, resulting in improved IT efficiency.

11. Senior Infrastructure Project Manager Key Accountabilities

Process Compliance: Ensure established processes and procedures are followed in relevant projects.
Project Portfolio Management: Manage the overall Infrastructure team project portfolio.
Meeting Coordination: Coordinate infrastructure team stand-up meetings and ceremonies.
Team Collaboration: Facilitate internal team communication and effective collaboration.
Project Support: Work with partner IT Application Project Teams to support projects and initiatives.
Conflict Resolution: Resolve conflicts and remove obstacles that occur.
Team Productivity: Help build a productive environment on the team.
Status Communication: Provide regular and clear communication of project status.
Stakeholder Liaison: Serve as a central contact point for external partners and stakeholders.

12. Senior IT Infrastructure Manager Roles

Network Engineering: Engineer, deploy and manage enterprise-class network architectures with a strong working knowledge of voice communications in a global, multi-site environment.
Infrastructure Engineering: Engineer, deploy and manage enterprise-class compute, storage, and cloud architectures in a global, multi-site environment.
Team Leadership: Drive day-to-day execution by leading the IT Infrastructure team.
Infrastructure Quality: Maintain a high-quality infrastructure with continuous improvement methodologies.
System Maintenance: Develop, monitor, and maintain networks, systems, standards, and infrastructure to support Stratus’ offices and staff.
IT Operations Management: Manage project deliverables and responsibilities, vendor management, contract negotiation, budgets, and be the subject matter expert on company IT services and applications.
Security Collaboration: Work closely with the Information Security team to proactively identify and prevent security risks and respond to incidents.
Team Building: Develop a cohesive, high-performing team.
Technology Procurement: Partner with department leaders to identify, purchase, implement, upgrade and maintain IT software and hardware needed to support company goals.
KPI Oversight: Oversee the IT Infrastructure KPIs such as network latency/load times, incident response, and outages.
Technology Evaluation: Evaluate new and emerging technology, create roadmaps for how to incorporate them to further evolve the infrastructure.

13. Senior Infrastructure Manager Essential Functions

Cloud Infrastructure Design: Lead cloud infrastructure design and implementation of Azure cloud infrastructure foundation, including network integration, infrastructure and shared services in PepsiCo's global Azure regions.
Architecture Standards: Create architecture patterns and technology standards for building and deploying cloud-based business solutions.
Cloud Migration Framework: Establish standards, framework and methodology to migrate existing business solutions to the Azure cloud and adhere to PepsiCo’s technical and business requirements.
Cost Optimization: Develop solutions to optimize the cost of cloud solutions by identifying waste and automating cloud cost management.
Technical Documentation: Lead the development and publication of technical artifacts, including high-level and Detailed Technical Design, Security Architecture Plan, Services Description Document, etc.
Support Planning: Plan and develop support processes that adhere to best practices (ITIL).
Technical Communication: Communicate effectively through strong written and oral communication skills for technical and non-technical audiences.
System Integration: Integrate with non-cloud technologies and third-party vendor products/services.
Technology Assessment: Assess emerging technologies, stay abreast of industry trends, and give advice on investment prices versus performance.

14. Senior Infrastructure Manager Accountabilities

Leadership Support: Assist the Assistant Vice President of ITS Engineering in the management and direction setting for the infrastructure groups, including setting priorities, coordinating, and reporting of group activities.
Team Supervision: Responsible for the daily activities of the members of the hosting and compute engineering team, as well as the ITSM team.
System Development: Facilitate the development of infrastructure systems that are designed.
Service Delivery: Provide services in a timely and efficient manner at the lowest possible cost and highest level of availability to ITS and the customer.
Standards Enforcement: Establish and enforce standards to which the infrastructure engineers must adhere, regardless of platform.
Process Standardization: Provide an enterprise-wide set of standards and development processes.
Tool Evaluation: Evaluate and recommend state-of-the-art development and automation tools for use across multiple environments.
Project Accountability: Responsible and accountable for project delivery, including status reporting for the ITPMO or EPMO.
Performance Monitoring: Responsible for ensuring appropriate metrics are being monitored and trended, thresholds have been established, alerting solutions deployed and, periodic status reports provided to stakeholders for all critical systems within their specific area of responsibility.

15. Senior Infrastructure Manager Duties and Roles

Process Improvement: Participate in the development and implementation of processes that improve efficiency, enhance productivity, improve KPI, and drive customer satisfaction.
License Management: Manage enterprise-level license agreements with preferred partners.
Service Monitoring: Identify potential service level problems before they occur and implement or communicate solutions.
Budget Oversight: Responsible and accountable for the ITS budget for the area, along with the contractual relationships with the service providers that are leveraged.
Performance Reviews: Perform performance evaluations for direct reports.
Team Management: Train, supervise, assign projects to, evaluate and is responsible for hiring staff to maintain optimum performance of job duties.
Operational Efficiency: Participate in the development and implementation of processes that improve efficiency and enhance productivity.
Software Evaluation: Assist in the evaluation of distributed software issues, policies and procedures, including standardization, purchasing, evaluations, and training.
Policy Development: Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed.

16. Senior Infrastructure Project Manager Additional Details

Project Delivery: Responsible for the delivery and execution of a portfolio of highly complex, detailed projects with high risk.
Program Planning: Responsible for the development of a program implementation plan that articulates the role of EMC, as well as vendors and client resources, in the delivery of the designed solution within the account.
SOW Review: Review and validate the statement of work (SOW).
Milestone Oversight: Responsible for reviewing and overseeing goals and milestones within projects.
Customer Commitment: Ensure EMC's commitments to customers and customer business objectives are achieved.
Program Governance: Responsible for establishing program governance.
Project Oversight: Oversee projects in his/her portfolio and lead project managers.
Delivery Assurance: Ensure projects are delivered on time and within budget and to the satisfaction of the customer, EMC and Account leadership.
Manager Support: Provide support, assistance and guidance to project managers.

17. Senior Infrastructure Project Manager Essential Functions

Portfolio Profitability: Responsible for the profitability of the project portfolio.
Change Impact Evaluation: Evaluate the impact of change requests on overall customer satisfaction, profitability and business potential.
Revenue Compliance: Accountable for compliance with EMC's revenue recognition rules and policies.
Quality Assurance Oversight: Oversee delivery Quality Assurance.
Escalation Communication: Ensure that for any existing or potential customer escalation issues, appropriate communications are occurring to all EMC concerned parties.
Relationship Management: Proactively manages customer relationships and oversees the EMC escalation and change control process.
Issue Reporting: Provide regular updates of progress on those issues to both the customer and EMC personnel.
Executive Communication: Contact for all executive/management communication.
Stakeholder Engagement: Ensure a strong and seamless relationship by maintaining communications about the project portfolio and all the initiatives to all the stakeholders, customers, management, sales and delivery personnel.

18. Senior Infrastructure Project Manager Key Accountabilities

Customer Engagement: Lead contributor in interacting with strategic customers.
Solution Articulation: Articulate the full value of the EMC Solutions and EMC Services business benefit to the customer.
Opportunity Identification: Identify potential future opportunities with the customers and communicate with sales.
Team Leadership: Lead team of project managers.
Project Oversight: Provide project management, leadership and oversight to the project and/or workstreams.
Coaching & Mentoring: Act as a role model, provide feedback and coaching.
Industry Awareness: Stay abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars.
Certification Maintenance: Complete and maintain industry-recognized project management certification.
Accreditation Completion: Complete quarterly accreditations.
Proposal Review: Responsible for review of proposals that address high levels of complexity and risk and address current and evolving client requirements.
Account Planning: Actively contribute to the account planning process.

19. Senior Infrastructure Communications Manager Job Description

Infrastructure Oversight: Directly oversee the operational planning, establishment, execution, and evaluation of the communications infrastructure.
Program Management: Oversee fiscal, operational, administrative, and human resources management of the program.
External Liaison: Serve as the principal point of representation and liaison with external constituencies on operational matters.
Technical Leadership: Provide day-to-day technical/professional guidance and leadership.
Architecture Expertise: Serve as the technical design and architectural expert across the portfolio.
Solution Design: Focus on solution development and architectural design.
Strategic Solutions: Develop solutions/strategies using technology to resolve issues and achieve business goals/objectives.
Deal Architecture: Serve as a deal architect for multi-faceted, multi-technology solutions.
Collaboration: Partner with other subject matter experts and solution architects/engineers.
Technical Presentations: Develop and deliver technical presentations with customers and tailor content to the audience.
Design Guidance: Provide technical leadership and design guides/updates for the project team.
Mentorship: Train and mentor other engineering and technical resources associated with the project.
Vendor Relations: Develop and/or maintain relationships with equipment/product vendors/suppliers to ensure solutions provided are current.
Standards Deployment: Deploy industry standards and best practices, resulting in a uniform, durable and high-level system performance.

20. Senior Infrastructure Manager General Responsibilities

Pre-Bid Evaluation: Participate in pre-bid reviews and sales to operations turnover meetings to evaluate the accuracy of the sales estimate and project requirements.
Requirement Analysis: Analyze plans, contract specifications and requirements to determine project requirements.
Stakeholder Communication: Follow up with appropriate management to ensure understanding and satisfaction with the project scope.
Project Planning: Lead the development of project plans in advance of project activity.
Project Execution: Assure effective execution by the Project Team and monitor progress.
Plan Compliance: Ensure compliance with the pre-determined execution plan.
Schedule Coordination: Coordinate preparation and execution of engineering schedules.
Cost Management: Utilize financial and monthly forecasting to manage and contain costs.
Billing Management: Prepare or coordinate the preparation of progress billings, pursue timely payments from the customer and authorize payments to material suppliers and subcontractors.
Project Closeout: Participate in Project reviews, acceptance testing, and handle the completion of all close-out documentation, such as As-Built drawings, system operating instructions, transfers or excess materials, billings, collections and payments, and all project records.

21. Senior Infrastructure Project Manager Functions

Project Leadership: Provide leadership and direction of infrastructure projects of various sizes and complexities by managing and coordinating the project team members, activities, and deliverables.
Scope & Risk Management: Responsible for project planning, management and assessment of the impact of changes to project scope and requirements of Issue and risk management.
Project Reporting: Responsible for project reporting to the IT team and management.
Status Escalation: Responsible for the provision of status reporting and escalation.
Issue Resolution: Ensure appropriate resolution and mitigation of issues.
Progress Tracking: Track the project plans and escalate any blocking issues, risks, budget issues, or delays in making dates on items specified in the project plan.
Resource Scheduling: Manage project resource scheduling and participate in overall resource scheduling activities.
Project Delivery: Bring projects of all sizes to a successful conclusion, including projects with large numbers of participants and many complex elements.

22. Senior Infrastructure Manager Details and Accountabilities

Cross-Functional Collaboration: Work collaboratively with Engineering, Marketing, Legal, UX, and other teams on cutting-edge technologies.
Privacy Strategy: Drive a comprehensive privacy governance infrastructure product strategy.
Organizational Bridging: Act as a bridge between the Privacy and Policy Infrastructure (PPI) and Privacy Governance and Programs (PGP) organizations and other infrastructure teams.
Roadmap Evolution: Evolve the multi-year Privacy and Policy Infrastructure roadmap in response to changes in web standards, regulatory, and business landscape.
Industry Awareness: Maintain awareness of industry trends and needs surrounding policy and privacy, with an understanding of product expansion and business generation.
Program Execution: Accountable for driving specific aspects of a medium-sized program with medium complexity.
Dependency Management: Make connections across teams to drive identification and management of inter-dependencies.
Program Structuring: Accountable for defining the program structure and a plan to deliver on the program objectives.
Objective Alignment: Drive on objectives, priorities, and measures.
Risk Mitigation: Accountable for identifying, assessing, and mitigating program risks and issues, and removing impediments.

23. Senior Infrastructure Manager Roles and Details

Merger Integration: Responsible for the successful integration of a merger of two firms and a large-scale, complex Infrastructure program that spanned multiple technical disciplines and locations.
Project Leadership: Lead and manage multiple projects and workstreams under a program manager in a structured and efficient manner by following a mature lifecycle.
Cross-Team Collaboration: Collaborate with the Engineering teams, Product managers, Business and a large number of Technology teams from both companies in their efforts.
Strategic Integration: Integrate, create organizational efficiency and drive strategic enterprise solutions that share common components and work cross-platform.
Workstream Management: Responsible for leading workstreams and providing project management support for various deliverables.
Stakeholder Coordination: Responsible for all project phases and acts as a single point of contact for a wide range of stakeholders (technical, client and management).
Project Delivery: Responsible for project and co-project management and delivery of both business-facing and IT-internal projects.
Continuous Improvement: Responsible for project management and delivery of continuous improvement projects within IT.
Business Analysis: Responsible for business analysis of each project, with regard to requirements gathering, scope definition, process analysis and documentation, etc.
Continuity Planning: Coordinate business continuity events.
Resource Coordination: Responsible for resource coordination with team managers and procurement leads.

24. Senior Infrastructure Manager Roles and Responsibilities

Incident Management: Manage multiple teams that proactively support all incident-related events (network/systems/cloud/telephony/datacenter).
Infrastructure Maintenance: Monitor/maintain the IT infrastructure (patching/updates/datacenter).
Tooling Development: Play a critical role in the design and development of tooling, monitoring, and event management approach.
Issue Remediation: Monitor and remediate system, security and network issues using various application and network management tools.
Customer Support: Interface with internal/external customers on operational issues by dispatching engineers, facilitating communication, and driving resolution to events via standard operating procedures.
Escalation Tracking: Track escalations and other key performance indicators.
Application Support: Provide application administration in a run-time environment based on root cause analysis of logs, alerts, and various other diagnostic tools.
Technology Recommendation: Recommend alternative technologies.
Executive Reporting: Work closely with the higher management and provide high-level reporting of the team’s activities.

25. Senior Infrastructure Manager Responsibilities

Cloud Strategy: Responsible for Cloud, multi-cloud, and hybrid cloud strategy, migration, and security.
Network Security: Responsible for network security, segmentation, micro-segmentation strategy, design, and implementation.
Network Modernization: Assist clients with the adoption of modern network infrastructure capabilities (i.e., Secure Access Service Edge (SASE), Software-Defined Wide Area Networks (SD-WAN), Software-Defined Perimeter (SDP), Software-Defined Networks (SDN), visibility fabric, etc.).
Cybersecurity Assessment: Conduct cybersecurity assessments based on leading frameworks (i.e., National Institute of Standards and Technology (NIST) Cybersecurity (CSF), Zero Trust, etc.).
Attack Surface Management: Lead attack surface management engagements related to adversarial simulation, vulnerability assessment, breach and attack simulation (BAS), etc.
Go-to-Market Strategy: Develop go-to-market strategies with leading ecosystem and alliance partners.
Solution Innovation: Create innovative and differentiated solutions that can increase market share.
Operations Escalation: Act as an escalation point for the Infrastructure Operations Team.
Mentorship Support: Act as a mentor and escalation point for the Support Engineering team.

26. Senior Infrastructure Manager Role Purpose

Materials Leadership: Lead all aspects of regional Materials Management, including clear.
Supply Management: Build, supply continuity, risk mitigation, and inventory management.
Operational Excellence: Ownership of driving materials, operational excellence and execution to cost, quality, and delivery goals across all manufacturing partners and products.
Risk Mitigation: Identify and drive long-term risk mitigation efforts that may impact material delivery.
Strategic Development: Develop organizational strategy in line with overall material management and manufacturing goals, including driving transformation of goals, processes, and tools.
Decision Support: Support effective strategic and tactical decision-making.
Team Scaling: Build the regional Materials Management organization to scale in line with overall supply chain manufacturing transformation and future demand requirements.
Lifecycle Solutions: Deliver solutions across the life-cycle of public and private infrastructure.
Client Advisory: Provide strategic, economic, commercial and financial advice to clients.