WHAT DOES A QUALITY CONTROLLER DO?

Published: Dec 05, 2025 - The Quality Controller works within a global team to provide Swiss-specific language and cultural insights that support user interactions with international search engines. This role involves managing the performance of a large team of India-based remote contributors, analyzing their adherence to guidelines, and developing targeted improvement and training programs. The controller also delivers eLearning content, conducts webinars, and collaborates with global peers to maintain consistency and share best practices across markets.

A Review of Professional Skills and Functions for Quality Controller

1. Quality Controller Roles

  • Quality Inspection: Inspect the product at intake and ensure it meets expected standards and customer requirements.
  • QMS Compliance: Ensure all procedures and policies within the QMS are adhered to.
  • Sample Collection: Collect shelf-life samples and customer samples as requested by the senior team.
  • Equipment Checks: Ensure checks, such as temperature and weighing equipment, are carried out as per procedures.
  • Product Verification: Ensure all finished products are packed and labelled by production as per customer requirements.
  • Documentation Review: Check production paperwork for accuracy and communicate with managers and other teams about any non-conformance issues.
  • GMP Adherence: Ensure that throughout the packing facility, Good Manufacturing Practices are being adhered to.
  • Protocol Compliance: Ensure compliance with all procedures and practices in line with Storage and Distribution and any other business protocols.

2. Quality Controller Additional Details

  • Critical Path Management: Accountable for working on critical paths.
  • Sample Fitting: Fit samples and compare to previous comments.
  • Merch Liaison: Liaise with the merchandisers to ensure critical path dates are met.
  • Spec Management: Manage individual customers' block size specs.
  • Quality Control: Responsible for quality control and checking for measurement discrepancies, etc.
  • Fit Session Support: Attend regular fit sessions and ensure paperwork and documents are updated and correct.
  • Spec Updating: Update size specs and workbooks with customer comments.
  • Factory Communication: Send all comments and updated workbooks/size specs to the factory and ensure they understand all requirements.
  • Spec Amendments: Responsible for amending size specs.
  • Risk Assessment: Accountable for garment risk assessments.
  • Customer Communication: Communicate with the customer and factory on a daily basis.
  • Factory Liaison: Liaise with factories for required fit/sealing/production samples and all relevant paperwork.

3. Quality Controller Essential Functions

  • Product Testing: Test products before, during and after the production process.
  • Supplier Reporting: Responsible for completing supplier reports.
  • Quality Assurance: Ensure all products are up to a very high standard.
  • Issue Reporting: Report any problems to the supervisor.
  • Product Checks: Perform a variety of checks on the products.
  • Team Collaboration: Work as part of a team to achieve the company's goals.
  • Industry Partnership: Work with one of the country's leading producers.

4. Quality Controller Duties and Roles

  • High-Volume Inspection: Efficiently inspect a high volume of items in a short period of time.
  • Item Release: Ensure the proper release of items.
  • Task Prioritization: Responsible for organization and ability to prioritize.
  • Safety Testing: Utilize all resources to effectively ensure safe inspection of items (visual, tightness, dimensions, continuity, and any type of voltage tests).
  • Inspection Documentation: Complete and file all the information collected during inspection of any product and relay the information to management.
  • Form Updating: Update inspection forms and testing procedures.
  • Cross-Department Support: Provide assistance to other departments to find solutions to any issues presented at that time.

5. Quality Controller Duties

  • Contract Requirement Checks: Perform inspections against contractual requirements.
  • Process Assurance: Assure processes meet contractual requirements.
  • Procedure Writing: Write process procedures.
  • SeeSOR Management: Initiate, coordinate and maintain data collection into SeeSOR.
  • Data Collection: Collect and document data.
  • Statistical Scheduling: Use statistical methods to create schedules and document results.
  • Report Creation: Create reports on projects and inspection results.
  • Re-Inspection: Conduct re-inspections after corrective performance is complete.
  • Process Monitoring: Responsible for monitoring inspection processes as well as suggesting and implementing process improvements.
  • Corrective Actions: Issue corrective action reports through SeeSOR.
  • Safety Support: Assist Quality Control/Safety Manager with safety preparation, compliance and training.

6. Quality Controller Job Summary

  • Machine Setup: Responsible for machine start-up and calibration.
  • Product Readings: Take regular readings of products and temperatures.
  • Quality Grading: Grade and check the quality of products.
  • Label Accuracy: Check products and labels for accuracy.
  • Paperwork Completion: Be in charge of completing paperwork.
  • Food Hygiene: Understand basic food hygiene.
  • Production Environment: Work in a warehouse or production line environment.

7. Quality Controller Roles and Responsibilities

  • Quality Checks: Daily quality checks and audits.
  • Material Control: Control of incoming raw materials/finished product samples.
  • Accreditation Maintenance: Maintain company status to all relevant industry quality accreditations (e.g., UFAS, ISO, etc.)
  • Quality Promotion: Promote all aspects of Quality Control with all departments in the workplace.
  • Issue Investigation: Investigate problems in an effective and timely manner, involving appropriate personnel.
  • H&S Compliance: Carry out daily duties in accordance with company guidelines to ensure the health and safety of self and colleagues.
  • Hygiene Audits: Fortnightly Plant hygiene audits.
  • Reporting Support: Write and generate ad hoc reports and be involved in inter-departmental projects.

8. Quality Controller Duties and Roles

  • FAIR/FPD Support: Provide support and assistance in the FAIRs, FPD and concessions process.
  • Quality Administration: Support the quality team through related administration activities.
  • CMM Operation: Operate the CMM machines.
  • Visual Inspection: Complete visual inspection operation on all parts necessary in AML.
  • Progress Inspection: Inspect the progress parts in line with the production schedule.
  • Documentation Generation: Generate documentation required to support AML's PPAP/APQP, NPI and FAIR processes.
  • Quality Statistics: Generate and issue quality statistics.
  • General Duties: Perform any other duties associated with the job in order to meet the needs of the company.

9. Quality Controller Roles and Details

  • QHSE Leadership: Responsible for leading all aspects of quality, health, safety, and environmental regulations.
  • Policy Compliance: Review and ensure that compliance, policies, statements, and procedures are recommended/implemented.
  • Operational Management: Manage daily operations, annual accreditation, auditing, attending meetings, carrying out training and updating records.
  • Audit Systems: Maintain systems for compliance audits, including correction of non-conformances and compliance monitoring.
  • Quality Improvement: Analyse and resolve quality issues and ensure continuous improvement across all company operations.
  • System Management: Plan, manage, and monitor all quality systems and processes.
  • Safety Culture: Ensure safety measures are met and install a positive QMS culture.

10. Quality Controller Additional Details

  • Line Quality Monitoring: Monitor product quality on the line and adjust machine settings to ensure compliance with customer specifications.
  • Optical Grading: Ensure all relevant optical grading and quality checks are carried out correctly in a timely manner.
  • Issue Communication: Communicate product and performance issues to the Senior Team Leader.
  • Waste Monitoring: Responsible for monitoring waste levels.
  • Positive Release: Conduct positive release inspections.
  • Complaint Handling: Take appropriate action regarding complaints or rejections.
  • Team Liaison: Liaise with Senior Team Leaders and Engineering on line breakdown or other issues.
  • Performance Improvement: Participate in performance briefings by bringing forward ideas for improvement.

11. Quality Controller Responsibilities

  • Raw Material Inspection: Inspect raw materials to ensure consistency and integrity.
  • QA Device Maintenance: Maintain, test and troubleshoot all QA devices.
  • Product Testing: Test a certain percentage of all products based on industry standards.
  • Issue Reporting: Report problems or concerns to management.
  • Production Support: Assist with various production tasks.

12. Quality Controller Job Description

  • Quality Collaboration: Work alongside the Quality Control team on all functions.
  • Data Accuracy: Responsible for maintaining the accuracy of all Quality Controller-related information within warehouse systems.
  • Issue Liaison: Liaise with the trading teams, Warehouse Manager and QC Manager regarding any issues identified.
  • BRC Compliance: Have an understanding and adhere to the BRC standard.
  • H&S Compliance: Comply with and follow health and safety procedures at all times.
  • Hygiene Processes: Ensure all site QC hygiene processes are adhered to.
  • Issue Escalation: Responsible for highlighting any issues and corrective actions to the QC and Warehouse Manager.
  • Audit Support: Help support with all audit and quality issues.

13. Quality Controller Overview

  • Specification Compliance: Ensure all current specifications.
  • Product Sampling: Inspect samples of all products.
  • Finished Goods Inspection: Inspect samples of all finished products.
  • Documentation Review: Inspect samples of documentation completed when producing finished products.
  • Documentation Completion: Complete all documentation.
  • Calibration Checks: Complete calibration verification checks on all equipment used.
  • Equipment Condition: Complete equipment condition checks on all equipment used.
  • Glass/Plastic Checks: Complete a monthly glass and hard plastic check.
  • Non-Compliance Reporting: Report all non-compliances immediately.

14. Quality Controller Details and Accountabilities

  • Specification Inspection: Conduct inspection activities against drawings and specifications to verify that the manufacturing process output is compliant.
  • Equipment Calibration: Maintain and calibrate inspection, measuring and test equipment in line with company procedures.
  • Equipment Maintenance: Keep measurement equipment operating by following operating instructions and calling for repairs or segregation of non-conforming equipment.
  • Finished Product Approval: Approve finished products by confirming specifications, conducting visual and measurement tests, and returning products for re-work while confirming re-work both inside and outside the business.
  • Material Approval: Approve incoming materials by confirming specifications, conducting visual and measurement tests, and rejecting or returning unacceptable materials via procurement.
  • Subcontract Approval: Approve subcontracted work either on-site or externally as required by the business.

15. Quality Controller Roles and Details

  • Global QC Collaboration: Work within a global team of Quality Controllers.
  • Cultural Expertise: Provide language and cultural expertise of Switzerland for the business and customers, including how users interact with global search engines.
  • Resource Management: Manage the performance of and regularly interact with a large number of Indian work-at-home cloud-based resources who work on projects to improve internet search results.
  • Process Understanding: Understand how these resources work.
  • Guideline Compliance: Measure adherence of resources to strict sets of guidelines and rules, utilising performance data from operating systems.
  • Root Cause Analysis: Conduct root cause analysis of performance issues of resources on an ongoing basis, then develop and measure improvement programs and provide reports and recommendations to management.
  • Training Delivery: Manage the design, implementation, and delivery of specific training through web-based eLearning materials, online video production, and webinars.
  • Best Practice Sharing: Communicate with peers to leverage best practices and consistency across all markets.

16. Quality Controller Roles and Responsibilities

  • Traceability Recording: Record information on relevant systems in order to demonstrate traceability and due diligence.
  • Non-Conformance Escalation: Escalate non-conformances that will affect food safety or legal compliance, to prevent product withdrawals/recalls.
  • Raw Material Assessment: Check product quality and compliance through raw material assessment.
  • Production Checks: Complete first checks on production and record these checks on the Android/paperwork.
  • Shelf-Life Assessment: Complete end-of-shelf-life product assessments and assist with investigations regarding food safety and quality incidents.

17. Quality Controller Tasks

  • Quality Check Participation: Ensure that all operations and/or operatives are part of the daily Quality checks conducted within the manufacturing Cell.
  • Production Quality: Pass at all stations to ensure the quality of production is to Burberry standards.
  • Digital Recording: Record digitally all checks and report any quality-related concerns immediately, escalating to QI Tech and Cell Team Leader.
  • TQP Interface: Interface with the Cell team regarding TQP performance results, highlighting key focus areas.
  • Tool Maintenance: Use and maintain key tools as defined in the PQC Standard Operating Procedure (SOP), ensuring they are utilized daily and reporting any concerns or issues to the QI Team Technician.

18. Data Quality Controller Responsibilities and Key Tasks

  • Data Quality Checks: Perform data quality checks.
  • Market Data Analysis: Provide market data analysis and reporting discrepancies.
  • Client Relationships: Communicate and build relationships with external clients and custodians.
  • Revenue Statements: Prepare revenue statements for external partners.
  • Internal Collaboration: Interact with multiple internal teams on different services.
  • Client Support: Support the client services team with distributors and the implementation of new clients.
  • User Case Creation: Create user cases detailing enhancement requests for the IT team.

19. Quality Controller Additional Details

  • Quality Standards: Ensure that all products are manufactured to the required quality and standards.
  • Defect Reporting: Accountable for reporting any defects.
  • Non-Conformance Identification: Identify non-conforming lots and report to Production.
  • Audit Support: Assist with internal quality audits in line with the auditing schedule and ISO9001:2015.
  • Issue Resolution: Respond promptly to quality concerns and resolve issues in a timely manner.
  • Quality Improvement: Provide advice to production to improve quality standards.

20. Quality Controller Roles and Details

  • Product Intake Checks: Ensure all products arriving on site are checked against customer requirements and reported accurately.
  • Quality Issue Reporting: Ensure that any temperature abuse or other issues that can seriously affect product quality are immediately reported to the customer.
  • Customer Communication: Effectively communicate with customers.
  • Safety Compliance: Work safely and report any hazards or near misses to a Key Operative or Production Support Manager.
  • KPI Achievement: Work efficiently and effectively, ensuring the daily KPIs of the department as set by the Intake and Ripening Manager and business needs.
  • Hygiene Maintenance: Maintain high levels of hygiene and housekeeping through the clean policy.
  • Team Communication: Clearly communicate with all colleagues in the team and the Line Manager in a timely manner.
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