What Does A Human Resources Officer Do?

WHAT DOES A HUMAN RESOURCES OFFICER DO?

Published: Aug 08, 2025 - The Human Resources Officer interprets employee agreements, awards, and company policies, ensuring compliance with legislation while providing informed advice to managers and staff. This position supports HR operations by maintaining systems, preparing reports, facilitating training, overseeing workplace safety programs, and managing recruitment and general HR administration. The officer also builds strong relationships across departments, contributes to negotiations, and develops communication materials to support organizational goals.

A Review of Professional Skills and Functions for Human Resources Officer

1. Human Resources Officer Duties

Onboarding Management: Manage onboarding and inductions
Recruitment Management: Hold a portfolio of recruitment involving end-to-end recruitment processes
HR Advisory: Deliver timely advice and support on a wide spectrum of HR issues to managers and staff
Policy Compliance Support: Provide support to managers and staff regarding compliance with policies and procedures
Policy Development: Review and update HR policies and procedures
Employment Law: Manage employment law matters including employment contracts and documentation
Performance Management: Handle performance management and disciplinary investigations
Manager Coaching: Provide coaching to managers on HR, industrial relations, and employee relations matters
HR Initiatives: Support the development and implementation of HR initiatives and systems

2. Human Resources Officer Responsibilities

Trainee Management: Drive the management trainee program
Campus Recruitment: Organize campus recruitment initiatives and create partnerships with relevant organizations, such as groups and universities
Social Media: Increase and enhance social media presence
Referral Program: Be the driving force behind the referral program
Temp Staffing: Be responsible for finding the right temporary staff through preferred agencies, as well as students during the summer months
Mandatory Training: Organize all mandatory training for newcomers and employees including ISO and FCPA
Employee Onboarding: Organize onboarding of new employees including education programs, mentor programs, announcements and soft HR orientation
Interview Management: Conduct retention, end of trial and exit interviews with voluntary leavers
Employee Engagement: Act as an engagement champion by monitoring participation, reporting, conducting state of the team meetings, action planning, discovery workshops and training
HR Assistance: Provide assistance to the VP of HR
Process Training: Provide support during processes and deliver training

3. Human Resources Officer Job Summary

Training Management: Manage employee training and development programs focused on talent development and retention
Training Systems: Design and maintain training systems to ensure full compliance and alignment with business needs
Curriculum Planning: Create and execute annual training curriculum plans
Training Materials: Design training materials for new programs and review, evaluate, and modify existing and proposed programs
Employee Relations: Manage employee communication channels and handle employee relations programs
Culture Stewardship: Steward the MBM culture to advance guiding principles and promote MBM application in the entity
Talent Sourcing: Utilize all channels to search for and attract talent to meet business labor requests effectively, focusing on local hiring
HR Audits: Support HR-related internal and external audits, such as SR and ISO

4. Human Resources Officer Functions

Performance Management: Design, implement and monitor performance management and manage the performance cycle to ensure cross-complex alignment and intra-complex cascading of business goals and key performance indicators across the organization
Goal Alignment: Work with key stakeholders such as business unit heads to establish and support the link between strategic business objectives and employees’ day-to-day actions by implementing a process for tracking progression from goal setting, mid-year reviews and end-of-year evaluations to support individual, team and organizational performance
Competency Framework: Design and manage the organization’s competency framework in coordination with stakeholders in line with strategic direction and functional objectives
Review Process: Manage the performance review process, coordinate post-appraisal meetings and ensure implementation of outcomes
Performance Tracking: Track companywide employee performance data and deploy initiatives based on insights
Payroll Processing: Participate in payroll and benefits processing ensuring transactions meet deadlines and comply with regulations, policies and procedures
Compensation Research: Participate in external competitor compensation research and improve compensation and benefits policies and procedures
Employee Engagement: Implement programs and initiatives aimed at improving employee engagement
Process Management: Manage administrative elements of new hire and leaver processes including induction, probation and exit
HR Administration: Efficiently manage and administer HR processes throughout the employee life cycle
Recruitment: Manage end-to-end recruitment for the organization
Talent Development: Support talent development initiatives
Pulse Surveys: Develop and execute regular pulse check surveys to gauge employee engagement, morale and effectiveness of engagement and change management activities

5. Human Resources Officer Job Description

Employee Recruitment: Coordinate employee recruitment
Contract Administration: Assist with issuing team contracts and letters
Induction Coordination: Coordinate induction programs
Employee Relations: Serve as the first point of contact for employee relations internal team member enquiries
Lifecycle Documentation: Administer documentation related to employee lifecycle, such as training records, alcohol and drug records and probation reports
Disciplinary Management: Apply and manage the disciplinary process in accordance with policy and legislative requirements
Training Records: Capture relevant internal and external training
Manager Coaching: Support, develop and coach local people managers on people issues
Exit Management: Manage the exit process for staff including conducting exit interviews and offboarding processes

6. Human Resources Officer Details and Accountabilities

Applicant Recruitment: Recruit and interview potential applicants based on experience, skills and education
Onboarding Management: Organize and manage new employee orientation, onboarding and training programs
Hiring Planning: Develop plans for future personnel hiring procedures and goals
Administrative Tasks: Perform administrative tasks
Safety Oversight: Oversee employee health and safety procedures
Job Updates: Update job requirements and contact applicants’ references
Background Checks: Perform criminal background checks
Benefits Information: Explain and provide information on employee benefits, programs and education
Benefits Advisory: Advise on company benefit needs and evaluate benefit contract bids
Record Management: Maintain employee records and paperwork
Employee Support: Answer employee questions and address employee concerns within the company

7. Human Resources Officer Roles

Manager Coaching: Support, develop and coach people managers to manage employee relations issues, attendance and personal development using company policies, procedures and best practice, ideally resolving issues informally
HR Advisory: Support managers and employees with a wide range of queries including advice on terms and conditions of employment and employment policies
Policy Development: Support policy and process development in line with business needs and employment law
People Practices: Support, review, optimise and embed new people practices including performance management, recruiting, onboarding, remuneration reviews, offboarding and staff development
Survey Administration: Assist in the administration of employee surveys and prepare aligned action plans to improve engagement and well-being
Learning Development: Work closely with managers and teams to understand learning and development requirements and recommend and implement appropriate development interventions
Training Coordination: Coordinate and deliver training and development activities for all staff, identify training needs, source suppliers and ensure a consistent training program is in place
Program Launch: Assist with launching a small-scale apprenticeship and graduate programme
Internal Communications: Help draft and manage internal communications
HR Reporting: Assist with producing HR reports and accurate statistics by the required deadlines
Stakeholder Relations: Build strong business relationships with stakeholders at all levels internally and externally
HR Initiatives: Oversee the implementation and delivery of key HR initiatives
Performance Monitoring: Monitor and report on HR performance targets including sick leave and staff turnover
Data Analysis: Produce, analyse and share data and management information to identify trends and recommend actions to address challenges and opportunities
HR Administration: Provide HR administration and coordination support including processing and onboarding starters, preparing offer letters and welcome packs, producing employment contracts, processing contractual changes and providing employment references

8. Human Resources Officer Additional Details

HR Services: Coordinate human resources services including recruitment, contract management for local and international staff, performance management, skills development, leave management and management of staff conduct and behaviour
HR Planning: Handle human resource planning and coordinate recruitment activities
Staffing Actions: Take appropriate action on staffing issues within the centre
Staff Welfare: Act as focal person for staff welfare including insurance, coordinating medical services, counselling services and other support
HR Advisory: Provide advice and support to managers and staff on human resources matters
Policy Implementation: Monitor and ensure implementation of human resources policies, practices and procedures
Policy Interpretation: Develop in-depth understanding of staff regulations, rules and administrative instructions and provide advice on interpretation and application
HR Knowledge: Keep abreast of developments in various human resource management areas
HR Projects: Prepare reports and participate in or lead special human resources projects

9. Human Resources Officer Essential Functions

Salary Advisory: Provide advice on salary, related benefits, travel and social security entitlements
Policy Preparation: Assist in preparing policy papers, position papers and briefing notes on human resource management issues
Performance Management: Supervise local implementation of the performance management system including development of individual work plans, periodic evaluation and timely submission
Contract Coordination: Follow up on staff contract expiry and renewal schedules and coordinate renewals
Leave Administration: Administer the leave management system
Benefits Advisory: Administer and advise on salary, related benefits and entitlements
Payroll Processing: Produce monthly payroll information for payroll changes
Staff Induction: Provide induction, orientation and briefing to new staff
Career Development: Identify and analyse staff development and career support needs and assist with programme design
Records Supervision: Supervise the maintenance of the human resources filing system
Admin Supervision: Supervise activities of administrative support teams including transport and cleaning services

10. Human Resources Officer Role Purpose

Policy Interpretation: Interpret the employee agreement, handbook and company policies and procedures and provide advice to the business
Industrial Relations: Keep abreast of industrial relations issues and legislation changes and review procedures to ensure compliance
Agreement Review: Assist with review of the employee agreement and interpret relevant awards, working with HR managers on negotiations and bargaining meetings
HR Communication: Draft various written communications including letters, HR newsletters and position descriptions
Policy Application: Use judgment and discretion to interpret, create, apply and communicate company policies and procedures
Relationship Building: Develop strong working relationships with area warehouse managers, admin managers, payroll clerks, location managers, vice presidents and executives
Report Management: Develop, implement and run reports periodically and for internal and external reporting, such as government reporting
HR Auditing: Assist in auditing HR-related matters
System Management: Maintain HR systems and identify opportunities within people systems to drive efficiencies and maintain compliance
Safety Compliance: Assist with workplace health and safety and workers' compensation matters including policy, procedure and training material development
Training Materials: Design, create and edit effective training materials including online and blended learning courses, assessments, videos, job aids, instruction guides and documentation
Training Delivery: Develop, present and facilitate training on HR and workplace health and safety topics
Certification Administration: Administer warehouse general certifications, licenses and registrations, ensuring compliance at all times
Data Analysis: Create Excel or Google spreadsheets and analyse data including periodic budget reporting
HR Duties: Perform general HR duties including posting job ads, answering general HR queries, managing the recruitment email account and conducting criminal record checks
Travel Coordination: Assist in organising travel and accommodation bookings, meetings, training and diary appointments
Teamwork: Work within a team environment to accomplish departmental goals
Project Delivery: Complete goals and projects according to predetermined deadlines

11. Human Resources Officer General Responsibilities

Driver Coordination: Work with the driver management team regarding drivers
Recruitment Support: Support recruitment by ensuring all applicants’ records are up to date, sending tests, profiling candidates for interviews and assisting in the interview process
Employee Orientation: Ensure orientation of all new employees is completed and recorded appropriately
QHSE Compliance: Ensure all QHSE procedures are adhered to during employee orientation
Work Permits: Apply for and maintain work permits for all expatriate staff
Records Management: Prepare and maintain clean HR files for all staff
Payroll Updates: Provide payroll information by daily capturing changes in employee life events
Request Processing: Process advances, loans and leave requests
Contract Processing: Process employee contracts
Training Records: Work with HR manager and driver trainer to ensure all training records are up to date
Procedure Implementation: Liaise with HR to implement new procedures
Disciplinary Support: Participate in disciplinary matters including attending meetings with HR consultants and ensuring paperwork and records are current

12. Human Resources Officer Key Accountabilities

HR Reporting: Compile monthly HR reports and submit to the HR manager
Collections Follow-up: Collaborate with the accounts department to follow up on collections owed to the company by employees
File Audits: Work closely with the HR manager to conduct leave, health benefit and general file audits
Facility Management: Manage general facility operations including office maintenance
Document Filing: Maintain office filing for documents, ensuring safe custody
Notice Board: Monitor and update the office notice board with the latest and important information
Vehicle Compliance: Ensure all due diligence for company vehicles including motorcycles, trucks and trailers, is updated on time
Office Supplies: Maintain office equipment, stationery and consumables
Guest Coordination: Receive company guests and arrange transport and accommodation
Staff Supervision: Guide and supervise support staff daily to ensure efficiency and effectiveness
Document Dispatch: Collect and dispatch documents to and from suppliers
HSEQ Support: Actively support the organisation’s health, safety, environment and quality vision and values

13. Human Resources Officer Roles and Details

HR Support: Provide HR support and consultation to the business by answering employee and manager queries about HR programs, policies and other HR-related topics
Performance Advisory: Advise on performance management challenges and lead minor investigations and reorganizations
Program Rollout: Assist the wider HR function with planning and rollout of HR programs and initiatives
Inquiry Triage: Triage inquiries and connect employees to the appropriate subject matter expert
Diversity Strategy: Build employee diversity and inclusion strategies for different client groups and implement impactful actions throughout the organization
Policy Improvement: Identify opportunities to improve HR policies and propose solutions to address inconsistencies and gaps
Onboarding Training: Manage onboarding, training and development
Employer Branding: Support employer branding and recruitment
Selection Management: Handle selection processes including hiring, internal moves and promotions

14. Human Resources Officer Responsibilities and Key Tasks

Personnel Administration: Complete day-to-day personnel administration in response to requests and action plans
Policy Compliance: Ensure all colleagues understand and adhere to the company’s policies and rules and regulations
Visa Coordination: Assist with the coordination of visas and immigration activities and monitor passports, immigration papers and other requirements according to local law in conjunction with the public relations officer
Record Filing: Complete weekly filing and ensure all colleagues’ records are kept up to date
Transfer Administration: Administer all internal transfers within the hotel
Personnel Procedures: Manage personnel procedures regarding starters, transfers, promotions, variations and leavers, liaising with the finance department
Casual Staff: Ensure all casual staff are recorded and administration is complete and compliant with legal requirements
Record Maintenance: Maintain and update personnel records and the HRIS system
Event Coordination: Actively participate in the coordination of colleague social events

15. Human Resources Officer Duties and Roles

Regulation Compliance: Ensure correct application of the EU Staff Regulations of Officials and Conditions of Employment of Other Servants of the European Communities (SR and CEOS) along with relevant general implementing provisions, policies, strategies and procedures
Staff Support: Act as a business partner with agency functions to provide staff support in administrative management of entitlements and benefits including employment contracts, individual rights, payroll, personnel files and HR databases in accordance with SR, CEOS and relevant rules, maintaining a service-oriented focus
Policy Coordination: Coordinate and contribute to the design and implementation of HR policies, rules, procedures and guidelines in personnel administration
File Management: Establish and ensure completeness of HR and personnel files while assuring confidentiality and discretion of personal information according to data protection rules
HR Focal: Act as a focal point for staff regarding HR issues
Budget Monitoring: Assist in planning, monitoring and reporting on the utilisation of agency budgetary resources related to areas of responsibility
Staff Integration: Contribute to the integration of newly recruited staff and assist with administrative procedures for staff leaving the agency
HR Systems: Contribute to the design, testing and implementation of HR IT applications and tools such as SYSPER and i-Learn
Record Maintenance: Maintain accurate staff records related to HR administration, consolidate statistics and prepare reports, analyses and presentations
Staff Communication: Ensure timely communication to staff on relevant HR topics and contribute to staff awareness sessions
Practice Sharing: Contribute to the exchange of HR practices between the agency, other EU agencies and the European Commission
Business Solutions: Develop understanding of agency business needs and proactively suggest business solutions, methods and tools

16. Human Resources Officer Roles and Responsibilities

Recruitment Management: Undertake all recruitment activities including drafting advertisements, recruitment correspondence, liaising with candidates, collating shortlisting spreadsheets, organising panel members, facilitating candidate screening, participating in interviews as the HR representative and informing candidates of recruitment outcomes
Agency Coordination: Work in conjunction with labour hire agencies, partnering in recruitment activities
Pre-employment Checks: Conduct and facilitate pre-employment screening checks
Onboarding Administration: Administer onboarding for new starters including new starter documents and conducting inductions
Offboarding Management: Facilitate offboarding functions such as processing terminations, conducting exit surveys and managing return of property and user access
Training Coordination: Coordinate and facilitate the corporate training plan including in-house learning and development activities and external training courses
HR Guidance: Provide guidance and support to supervisors and managers on a range of human resources matters
Inbox Management: Monitor HR and recruitment email inboxes and respond to HR-related enquiries
Record Maintenance: Maintain and update HR records, electronic files and intranet content
Correspondence Drafting: Draft general correspondence, forms and basic reports and compile and update employee records
Employee Support: Respond to employee requests regarding human resources issues, rules and regulations

17. Human Resources Officer Duties

Attendance Tracking: Gather and monitor attendance records of all employees
Payroll Processing: Conduct monthly payroll with payment reports and deductions in a timely and accurate manner
Insurance Liaison: Liaise with the insurance company regarding administration and compensation
Leave Management: Manage all employee leaves and process reimbursements related to sick leave, maternity leave and others as they occur
Tax Declarations: Complete monthly and annual personal income tax declarations for all employees
Interview Coordination: Arrange interviews by coordinating schedules
Onboarding Preparation: Prepare necessary items for successful applicants including offer letters, contracts, computers and work areas, to ensure readiness before the start date
File Organization: Ensure all filings are organized according to company policy and codes
Correspondence Handling: Receive and distribute incoming and outgoing correspondence to ensure efficient delivery
Office Procurement: Purchase office stationery, furniture and equipment

18. Human Resources Officer Job Summary

Workforce Strategy: Implement regional workforce management strategy aligned with global UNHCR strategy and policies
Staffing Review: Participate in the preparation of annual operations programme review submissions focusing on staffing requirements, such as skills and competencies at the country or regional level
Staff Reassignment: Support reassignment of existing staff and staff outreach activities
Training Needs: Participate in review of local training needs and assist or propose appropriate actions to meet identified needs for re-profiling and development
Policy Awareness: Ensure the workforce in the region, country or field office has sound awareness of UN/UNHCR staff rules, regulations, including the code of conduct, rights, obligations, benefits and entitlements
Recruitment Oversight: Oversee and guide recruitment and selection processes, ensuring timely advertisement and filling of General Service and National Officer vacancies
Committee Participation: Participate in the work of the local Assignments Committee and provide guidance to managers in preparing submissions
Recruitment Compliance: Ensure recruitment, assignment and reassignment of local staff follow UN/UNHCR rules and procedures
Records Supervision: Supervise maintenance of personnel records including HR module entries, attendance, overtime and leave records
Administration Support: Provide support, guidance and training to staff performing personnel administration functions
HR Advisory: Provide expertise and guidance on HR matters to all staff including supervisors and supervisees
Staff Briefing: Brief newly arrived international staff on administrative formalities and expedite arrangements for accreditation and coordinate onward travel to the field office
Insurance Administration: Supervise the administration of the medical insurance plan for locally recruited staff
Medical Support: Assist and coordinate support for staff and dependents in medical evacuation cases
HQ Liaison: Maintain liaison with headquarters support sections and divisions, especially DHRM services
HR Collaboration: Collaborate with DHRM services to find solutions for recruitment, training and development, personnel administration support, medical and staff welfare and safety issues
Survey Participation: Participate in ICSC surveys on living conditions and duty station classification and UN Country Team local staff salary surveys and other local inter-agency HR-related forums and initiatives

19. Chief Human Resources Officer Details and Accountabilities

HR Knowledge: Demonstrate excellent knowledge of the theory, principles, practices and techniques of HR administration
Strategic Planning: Develop plans and strategies to support the achievement of the organization’s strategic initiatives
Budget Management: Develop an annual department operating budget and ensure adherence to the approved budget
HR Implementation: Develop, implement and evaluate human resources efforts
Mission Support: Effectively communicate and support the organization’s mission, vision and goals
DEI Support: Support diversity, equity and inclusion goals as defined by the board
Change Management: Serve as a change agent and strategic business partner with various internal stakeholders
HR Leadership: Provide clear leadership and supervision of the human resources department staff
Regulatory Compliance: Ensure compliance with applicable employment and labor laws and regulations
System Implementation: Implement human resources management systems that enhance service delivery

20. Chief Human Resources Officer Essential Functions

Stakeholder Relations: Establish and maintain cooperative and constructive relationships with all stakeholders
Labor Relations: Lead all labor activities including collective bargaining and contract negotiations
Contract Administration: Administer collective bargaining agreements and interpret contract language
Disciplinary Support: Assist managers with employee disciplinary issues and collective bargaining agreement interpretation
Grievance Handling: Receive, process and attend grievance hearings
Performance Management: Manage performance management, employee development and compliance
Policy Consistency: Ensure consistent performance management policies and practices across the organization with regular staff evaluations
Manager Coaching: Train, advise and coach managers on employee performance matters and sound management practices and develop educational pathways for employees
Investigation Oversight: Oversee personnel investigations and recommend appropriate follow-up
Data Tracking: Ensure proper tracking of licensing, credentialing, immunization and educational data

21. Human Resources Officer Role Purpose

Administrative Support: Provide administrative support within the HR department including management and upkeep of HR information in relevant HR information systems
Payroll Coordination: Coordinate payroll inputs from operations and maintain hard filing systems and paperwork with responsibility for data input, tracking and retrieval of KPI information
Recruitment Coordination: Coordinate recruitment activities to ensure the timely placement of qualified and capable employees
Recruitment Management: Manage the recruitment process from seeking approvals, working with recruiters, application management, arranging and conducting interviews, delivering feedback through to the point of offer
Onboarding Management: Manage and facilitate onboarding and induction programs for new employees and support monitoring throughout the probationary period
Employee Relations: Manage employee relations issues including disciplinary and grievance procedures
Absence Management: Offer support and guidance in absence management, performance management and coordination of maternity-related actions
Talent Development: Support the senior HR business partner and HR director in the development of management and key talent
Team Development: Consult with organizational leaders regarding team development and personal and professional development of associates
HR Advisory: Provide professional advice and day-to-day HR support to managers and associates
Regulatory Compliance: Ensure compliance with company procedures and employment-related laws
Engagement Initiatives: Partner with the senior HR business partner in driving engagement initiatives on-site
Process Improvement: Help drive continuous improvement across the HR department and administrative processes

22. Human Resources Officer Roles and Details

Recruitment Management: Manage recruitment, selection and onboarding processes
Documentation Administration: Administer all relevant documentation
Agency Liaison: Liaise with recruitment agencies to obtain suitable candidates
Interview Scheduling: Schedule and conduct first interviews with candidates
Candidate Shortlisting: Provide shortlisted candidates to line management for interviews
Onboarding Coordination: Onboard and induct successful candidates
Recruitment Tracking: Accurately track and report on shopper recruitment
Banking Submission: Compile banking details and ensure timely submission to the finance team
Relations Management: Manage industrial relations and employee relations
Warning Drafting: Draft appropriate warnings based on employee transgressions
Grievance Handling: Manage grievance processes and advise or implement further interventions
Notice Drafting: Draft notices to attend based on investigations and evidence
Inquiry Coordination: Schedule inquiries, send notices to employees and book relevant diaries
Outcome Communication: Communicate disciplinary outcomes based on the chairperson’s recommendations
HRIS Updates: Capture all employee relations information in HRIS
Manager Coaching: Coach and mentor line management on the correct disciplinary action implementation

23. Human Resources Officer Responsibilities and Key Tasks

HR System Management: Monitor and maintain an updated and accurate HR system / Workday
Recruitment Coordination: Coordinate and participate in the recruitment process, prepare and place ads, manage recruitment agencies, pre-select applications, and conduct interviews according to defined standards
Compensation Support: Support compensation and benefits functions including payroll, taxation, provident fund/social security, and medical administration
Salary Review: Support annual salary review, promotions, and salary adjustments in accordance with rewards processes
Objective Implementation: Work closely with the entire HR team to drive the implementation of company-wide and regional objectives and programs together with the supervisor and vice president of HR
Visa Assistance: Assist in visa renewal, scholarship application, and service award arrangement
HR Queries: Be the first point of contact for all HR-related employee queries, and escalate issues to the HR manager
Document Management: Prepare and maintain all HR-related documents such as contracts, correspondence, various attestations, work certificates, and work permits
Lifecycle Management: Manage various activities related to the employee life cycle, such as absences, social insurance, unemployment, maternity, sabbatical leave, retirement, and relocation
Database Maintenance: Keep the HR employee database up-to-date and maintain employee records
Welcome Sessions: Manage the employee welcome sessions for new employees
HR Projects: Actively contribute to and drive forward the HR projects

24. Human Resources Officer Duties and Roles

Office Services: Ensure the right follow-up of general services and equipment within the office and support the finance manager on administrative tasks based on needs
HR Administration: Plan and manage general HR-related administration, administer personnel records, compensation and benefits including payroll and insurances, ensure HRIS data quality including regular reports and contracts, provide expert advice on good practices, and ensure applicable legislation
Manager Support: Support operational managers with human resources needs
Employee Engagement: Promote and help employee engagement
Manager Advisory: Advise and support managers with their teams, organization effectiveness, performance management, and change management skills
Competency Development: Ensure employees have the competencies needed to support business evolution including introduction and initial training for new starters
Fleet Management: Manage the fleet and employee-related policies at the local level
Award Advisory: Work closely with divisional HR business partners to advise on award eligibility and consult with local legal advisors
Contract Management: Create contracts for award-eligible new starters and conduct reviews for applicable roles
Timesheet Review: Review timesheets and coordinate with colleagues and managers
Leaver Entitlements: Review leaver entitlements per awards and calculate
Award Updates: Identify updates for award-eligible colleagues and roles and implement processes to ensure adjustments are captured
HR Functions: Perform all-around HR functions including compensation and benefits, payroll, MPF, and other HR-related matters

25. Human Resources Officer Roles and Responsibilities

HR Service Delivery: Work at an operational level with multiple stakeholders to deliver HR services in line with organizational needs and priorities
HR Practices: Deliver effective HR practices and people solutions
Initiative Implementation: Support the implementation and delivery of key HR initiatives as the interface between professional HR and the business
HR Advisory: Provide advice, guidance, and support to all staff and managers on HR-related matters
HR Support: Support business-as-usual HR needs and provide proactive assistance to help achieve business outcomes
Payroll Administration: Handle full sets of payroll administration including payroll processing, MPF, and taxation
Data Maintenance: Maintain and update employee personnel data in the HR system, attendance system, and filing system
Benefits Administration: Administer monthly reports, benefits programs, leave management, and attendance records
Payroll Liaison: Act as a business partner and focal point to communicate with respective restaurant managers on payroll and MPF issues among internal and external customers
Project Assistance: Assist in annual and ad hoc HR-related projects
Policy Compliance: Ensure full compliance with the company’s policies and statutory requirements
HR Operations: Work in the human resources and training department to handle all HR activities such as recruitment and selection, talent management, compensation and benefits, and other HR initiatives to support continuous business growth
Recruitment Support: Understand HR manpower needs and provide HR advice and services in recruitment activities
Report Preparation: Prepare periodic statistical reports for management review
Policy Implementation: Support the formulation and implementation of HR policies, programs, and initiatives

26. Human Resources Officer Duties

HR Partnership: Act as HR business partner to provide professional HR advice to designated department leads including talent acquisition, resource planning, performance management, employee relations, and salary benchmarking analysis
Full-cycle Recruitment: Manage and execute full life cycle recruitment and staff promotion activities
Channel Development: Explore effective recruitment and promotion channels and coordinate job fairs and advertising activities
Issue Resolution: Resolve staff issues proactively by maintaining good communication and formulating solutions with departmental representatives
Salary Benchmarking: Conduct salary benchmarking, proposal, and market research related to talent acquisition
Team Leadership: Lead subordinates in providing a full range of HR services while monitoring deliverable quality and schedules
Data Analysis: Perform data analysis, prepare reports, and manage departmental budgets
Recruitment Management: Manage recruitment activities such as job matching suitable candidates with job openings
Candidate Screening: Source, screen, shortlist, and interview candidates and perform detailed reference checks
Recruitment Solutions: Identify creative and innovative recruitment solutions to attract quality and appropriate-level candidates
Data Entry: Key recruitment data in Microsoft Excel and ensure data accuracy
Report Preparation: Prepare daily, weekly, and monthly reports in Microsoft Excel and PowerPoint for superiors
Recruitment Administration: Undertake all recruitment and selection-related administration including advertising, managing the online recruitment system, scheduling interviews, and liaising with applicants
Onboarding Coordination: Coordinate and manage onboarding and offboarding processes for employees, contractors, and temporary staff including assisting with inductions
Policy Advisory: In consultation with the director of HR, provide advice on the interpretation of HR policies, procedures, and guidelines to staff

27. Human Resources Officer Responsibilities

Recruitment Management: Handle staff recruitment exercises and appointment-related matters such as screening applications, conducting interviews, performing reference checks, making offers, processing work visa applications and extensions, preparing employment contracts, conducting annual appraisal exercises, and managing contract renewals
Record Maintenance: Maintain the HR filing system and update and keep personal records properly
HRIS Updates: Maintain and update relevant modules of the human resources information system
Training Coordination: Coordinate corporate training programs and process individual staff training applications
Event Organization: Assist in organizing staff relations activities
Data Reporting: Prepare periodic statistics, analysis, and reports for management review
HR Support: Assist and support the manager in the full spectrum of HR functions for Greater China and some APAC countries
Lifecycle Management: Manage the full employee life cycle including recruitment, onboarding, and offboarding procedures
Payroll Processing: Ensure payroll processing, including pension fund and taxation calculation and payment, is performed timely and accurately
Record Tracking: Keep track of staff records, filing systems, and insurance renewals
HRIS Management: Maintain the HRIS system and lead any enhancement or upgrade projects
Relations Planning: Plan and execute employee relations activities
Analytics Reporting: Prepare HR analytic reports for management review

28. Human Resources Officer Functions

Absence Management: Support managers in managing sickness absence, managing change, and providing professional advice and guidance on the full range of employee relations matters in line with council employment policies and procedures
Union Relations: Work effectively in a trade unionized environment
Education Advisory: Advise the education department and schools, with experience in this area being beneficial but not essential
Generalist Advisory: Provide good generalist advice on the full range of employment and employee relations issues
Agreement Management: Draft, negotiate, and implement new agreements and terms and conditions of employment, ensuring they are fit for purpose and reference the authority’s equality-proofed pay structure and terms and conditions of employment, acting within the remit of the collective agreement unless express authorization is obtained otherwise
HR Assistance: Assist the team in various other HR and administration-related activities
HR Support: Report directly to the human resources manager and support the human resources department
HR Functions: Perform the full spectrum of human resources functions including recruitment and selection, attendance and leave administration, performance appraisal, and employee relations
HR Administration: Handle human resources administrative work, payroll, and maintain employee records
Regulatory Compliance: Ensure compliance with employment-related laws and regulations
Program Implementation: Execute and implement human resources programs and policies
Payroll Management: Handle payroll independently for 800 or more staff
Database Maintenance: Perform routine maintenance on the employee database and ensure all personal records are up to date and accurate
Legal Compliance: Comply with the labor ordinance and legal requirements in HKSAR
Cost Reporting: Ensure payroll records are correct and prepare summaries of all relevant staff costs, such as tax, leave, and MPF, for management review

29. Human Resources Officer Job Description

Policy Compliance: Manage compliance with HR policies and procedures
Policy Review: Review HR policies to reflect the current needs of the company and communicate any changes to employees
Benefits Administration: Administer benefits such as onboarding, leave, insurance, training, overtime, allowances, and claims to ensure adherence to company policies
Performance Coordination: Coordinate performance management activities including KPI achievement, disciplinary actions, and work behavior
Data Management: Manage administrative data including file and document control systems, to ensure proper filing, accessibility, and accuracy at all times
Employee Communication: Communicate regularly with all employees at headquarters and off-site, serving as the go-to person for human resources matters
HR Functions: Manage the full spectrum of human resources functions including staffing and recruitment, staff development, training administration, and employee engagement
Talent Acquisition: Act as a business partner covering talent acquisition functions for designated business units
Record Maintenance: Manage and maintain personnel records and update system data, attendance, and leave management
Project Support: Support other HR projects and organizational events
HR Leadership: Lead and manage the full spectrum of human resources functions
Employee Relations: Take charge of employee relations, performance, and disciplinary issues, as well as provide strategic HR support
Policy Implementation: Implement HR policies and procedures and provide advice to line management to ensure compliance with the Employment Act and other statutory requirements
Manpower Planning: Manage HR functions including manpower planning, staffing, compensation and benefits, employee relations, training and development, and performance management

30. Human Resources Officer Details and Accountabilities

HR Management: Perform the full spectrum of human resources management and related functions
Record Maintenance: Maintain personal files, leave administration, employee benefits administration, medical records, and appraisals
Payroll Administration: Handle monthly payroll functions including attendance administration, payroll calculation, allowance and overtime claims administration, reconciliation, and other related tasks efficiently and timely manner
Manpower Planning: Support manpower planning, recruitment, and selection processes
Employee Orientation: Conduct orientation programs for new employees
Welfare Management: Manage employee welfare including foreign worker work permit applications, renewals, cancellations, and appeals, hostel arrangements, uniform arrangements, and coordination of FOMEMA checks, typhoid injections, and food handling courses
HR Support: Support the team head in carrying out HR functions including employee relations, onboarding and exit procedures, and benefits review, with a strong focus on talent acquisition
Full-cycle Recruitment: Manage the end-to-end recruitment process including sourcing, screening, interviewing, and the full onboarding cycle
Hiring Needs: Work closely with line managers to identify hiring needs
Compensation Management: Manage all compensation and benefits functions including monthly payroll calculation, MPF administration, taxation, employee compensation, and HR statistics
HRIS Maintenance: Maintain data accuracy in the HRIS system including personal data, leave, and attendance
Recruitment Activities: Manage recruitment activities including advertising, CV screening, interview scheduling, and conducting reference checks on candidates