WHAT DOES A HUMAN RESOURCES ASSOCIATE DO?

Published: July 25, 2025 - The Human Resources Associate ensures accuracy and compliance in onboarding processes, employment documentation, background checks, and HRIS maintenance. This role supports recruitment efforts, employee training, policy development, and adherence to federal and state employment regulations. The associate also manages workers' compensation communication, provides benefits guidance, and analyzes personnel issues to improve organizational performance.

A Review of Professional Skills and Functions for Human Resources Associate

1. Human Resources Associate Duties

  • Talent Acquisition: Maintain and update all open job postings
  • Workforce Planning: Collaborate with department managers to understand the skills and competencies required for openings
  • Applicant Screening: Serve as primary communication with applicants, including pre-screening, interview scheduling, offers of hire, and rejection letters
  • Team Communication: Communicate with the hiring team for each position regarding applications, interviews, and post-interview follow-up
  • Employee Orientation: Plan and conduct orientation of new employees, including an explanation of Open Door Mission, benefits, and employee policies
  • Onboarding Support: Follow up with new employees throughout the onboarding process
  • Record Maintenance: Maintain an updated and compliant file on each employee to have his or her information current and available
  • Wellness Program: Plan and coordinate the Voluntary Wellness Program for eligible employees, including events, challenges, and rewards
  • HR Operations: Process employee life cycle events such as terminations, hires, life events, status changes, etc

2. Human Resources Associate Details

  • Benefits Communication: Respond to inquiries from internal and external customers regarding employment and benefits by CBAs, SPDs, and company policies
  • Payroll Support: Assist with changes in payroll and benefit actions, including VOEs, status changes, service dates, union dues, rate increases, and benefit status for new and transfer employees
  • Data Accuracy: Responsible for the accuracy of employee information in all HRIS
  • HRIS Updates: Process/update job changes and personal data in HRIS
  • System Improvement: Research, recommend, and implement modifications to HRIS and databases with TPAs, benefit providers and insurance adjusters
  • Compliance Monitoring: Ensure recordkeeping and reporting requirements comply with state and federal agencies and corporate regulations, benefits plans and actuarial audits
  • Talent Acquisition: Assist with recruitment and onboarding activities
  • Employee Onboarding: Prepare new-hire packets, conduct orientation, and coordinate benefits enrollment and onboarding activities with other departments (Benefits, payroll, safety, SQE, neighbor islands)
  • Union Administration: Track employment activity and union increases by CBA, generate documentation and approvals, and enter into HRIS
  • Records Management: Maintain all filing systems including personnel, performance, discipline, I-9, medical, disability, archives and HRIS with utmost confidentiality
  • Employee Records: Create and maintain employee records
  • Activity Tracking: Update employee activity in HRIS
  • Document Compliance: Ensure new hire documents are completed and filed by applicable laws
  • Leave Monitoring: Monitor medical notes for leave activity, and notify appropriate parties (HR, payroll, manager, WC, etc.) for processing
  • Administrative Support: Provide administrative support for the department
  • Report Generation: Research, compile and provide various statistical reports for internal or external use (EE Active/Term Data, service awards, union increases)
  • Invoice Processing: Process invoices for payment, route and distribute mail
  • Information Posting: Maintain the Company bulletin boards
  • Materials Distribution: Maintain and distribute current collective bargaining agreements, SPDs, and benefit booklets
  • Event Coordination: Assist, conduct and/or coordinate various presentations and company-wide events such as Open Enrollments, Town Hall Meetings, Holiday Parties, Service Award Luncheon, and support wellness activities
  • Credit Union Representation: Represent Matson Employees Federal Credit Union, handle member transactions for transmittal
  • Transaction Support: Distribute daily credit union checks and assist with credit union functions at the local level
  • HR Coverage: Provide coverage for the HR department and HRIS activity in the absence of HR team members

3. Human Resources Associate Responsibilities

  • Project Management: Partner with aligned HRBPs to project manage and execute talent practices and other key initiatives
  • Client Advisory: Advise clients, create client-ready materials and reports, provide analytics and insights and ensure accurate data in systems
  • Client Service: Provide exemplary client service by anticipating and delivering solutions for the needs of HRBPs and clients throughout HR processes
  • HR Initiatives: Lead HR initiatives and deliverables to identify opportunities to achieve greater consistency, scale, efficiency and quality
  • Data Analysis: Create reports, analyze and present relevant metrics and insights to drive decision making
  • Talent Support: Serve as a point of contact to managers in problem-solving talent issues
  • Generalist Services: Provide generalist support and advisory services
  • Compensation Management: Responsible for managing the compensation and benefits functions, but not limited to payroll and MPF administration, leave management, and medical insurance renewal for the Company
  • Policy Development: Assist in reviewing and drafting the Company’s HR policies and procedures
  • Reward Programs: Work closely with the business units and provide recommendations on the implementation of the reward programs and incentive schemes
  • Budget Planning: Assist in preparing annual salary and headcount budgets, and provide advice on the budget forecast to the management
  • Salary Benchmarking: Responsible for salary benchmarking, data collection for preparing statistical reports related to salary trend and forecast in the same industry

4. Human Resources Associate Job Summary

  • Client Service: Provide excellent client service to all level employees including plant and professionals
  • Data Entry: Perform data entry for new hires and employee status changes for all MEGA employees
  • Data Accuracy: Ensure the quality of data in HR systems is accurate and perform regular data quality checks
  • Report Generation: Provide ad-hoc and recurring reports requested by the HR Team and/or management
  • File Management: Ensure employee files are created, complete, and organized
  • Employment Letters: Provide employment confirmation letters
  • Content Review: Review and ensure content is updated on the HR Intranet
  • Learning Support: Provide support in the development and execution of the learning and development curriculum for employees across all levels
  • Project Assistance: Provide support to the HR team on tasks and special projects

5. Human Resources Associate Accountabilities

  • Business Acumen: Learn the business and understand the various functions within the company by supporting the HR team
  • Talent Acquisition: Support talent acquisition efforts by maintaining job posts, scheduling phone and face-to-face interviews
  • Background Screening: Process background and reference checks as applicable for candidates and vendors
  • Onboarding Support: Support the offer process and new hire onboarding
  • Offer Management: Send out offer letters and applicable policies for signature
  • Workstation Setup: Partner with Office Services and IT teams to prepare new hire workstations
  • New Hire Coordination: Prepare and send the new hire list to the Sales Operations team as applicable for field-based hires
  • HR Notifications: Send out new hire, transfer, and separation notifications
  • Employee Communications: Draft and send out monthly new hire biographies
  • Compliance Activities: Assist with various HR compliance activities such as maintaining employee files and updating federal and state employment posters
  • Employment Verification: Respond to employment verification requests and assist with credentialing letters
  • Celebration Planning: Prepare and send a monthly birthdays and anniversaries list to the Office Services team
  • Purchase Processing: Prepare purchase requests for HR purchases
  • Invoice Tracking: Process and track invoices
  • Content Management: Maintain HR intranet pages
  • Project Support: Assist with various annual or ad hoc projects
  • Administrative Support: Help with administrative tasks such as sending FedEx, booking meeting rooms, coordinating events, filing, copying, signature page preparation, etc.
  • Relationship Building: Establish rapport with fellow employees and vendors, maintaining positive working relationships
  • Reception Coverage: Serve as a backup to the reception desk

6. Human Resources Associate Functions

  • Data Management: Handle the ongoing maintenance of employee data and change workflows across all internal and associated external systems
  • System Integration: Support and monitor regular data interfaces to other (vendor) systems
  • Orientation Coordination: Coordinate all New Hire Orientation activities/logistics related to the scheduling and preparation of new hire materials
  • Onboarding Oversight: Oversee checklists for all required tasks necessary to onboard new employees and consultants
  • Org Chart Maintenance: Maintain/update organizational change information for charts and presentations
  • File Management: Manage both hard copy and electronic data/file management processes related to new hire and termination events across all related systems
  • HRIS Management: Maintain human resources information system records and compile reports and serve as an expert on HR tech
  • HR Tech Engagement: Oversee data/file management processes related to the new hire and termination process across all related systems and participate in HR technology user groups to stay current on software releases
  • Data Integration: Assist in the development and audit of data integration feeds with multiple firm and vendor systems
  • Process Improvement: Seek to identify, improve and automate current processes in all Human Capital disciplines to improve the management and accessibility of essential analytical data

7. Human Resources Associate Job Description

  • Recruitment Support: Assists with recruiting and staffing requests
  • Onboarding Assistance: Assists in employee orientation and onboarding
  • Training Support: Assists with training and employee development
  • Policy Support: Assists with policy development and documentation
  • Payroll Adjustment: Makes adjustments or corrections to payroll promptly
  • Performance Management: Assists with employee performance reviews and evaluations
  • Safety Program: Assists with the maintenance and development of the company-wide safety program
  • Claims Support: Assists with Workers' Compensation and claims
  • Legal Compliance: Gives input on changing state and federal laws or regulations to help ensure the company is compliant with legal requirements and government reporting regulations
  • Employee Engagement: Assists with employee programs and activities companywide
  • Org Chart Management: Ensures the Organizational Charts are updated quarterly for each location
  • Reception Support: Assists with the front desk and reception function to ensure customers, employees, and guests have a positive experience
  • Security Access: Helps in maintaining and updating the building's employee security pass access system
  • Badge Management: Enters and removes badge numbers into the security system, and runs building entry/exit activity transaction reports
  • HR Support: Serves as a backup and assists employees, team leads, supervisors, and other managers with Human Resources-related questions, concerns, and disciplinary action when the Human Resources Manager is off-site

8. Human Resources Associate Overview

  • HR Strategy: Enhance the organization’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices
  • Job Structure: Maintain the work structure by updating job requirements and job descriptions for all positions
  • Recruitment Program: Support organization staff by establishing a recruiting, testing, and interviewing program
  • Candidate Counseling: Counsel managers on candidate selection
  • Exit Analysis: Conduct and analyze exit interviews and recommend changes
  • Orientation and Training: Prepare employees for assignments by establishing and conducting orientation and training programs
  • Policy Enforcement: Enforce management guidelines by preparing, updating, and recommending human resource policies and procedures
  • Compensation Management: Manage a pay plan by conducting periodic pay surveys
  • Job Evaluation: Schedule and conduct job evaluations
  • Pay Planning: Prepare pay budgets, monitor and schedule individual pay actions
  • Pay Structure: Recommend, plan, and implement pay structure revisions
  • Hiring Coordination: Oversee hiring process, which includes coordinating job posts, reviewing resumes and performing reference checks
  • Employee Support: Deal with employee requests regarding human resources issues, rules, and regulations
  • Policy Implementation: Develop and implement HR policies and procedures accordingly
  • Organizational Development: Identify organizational development needs and implement effective solutions
  • Employee Relations: Manage employee relations, new hire orientations, outplacement counseling, and exit interviews
  • New Hire Processing: Ensure new hire paperwork is completed and processed
  • Job Information: Inform job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc
  • Job Training: Administer on-the-job training programs
  • Safety Program: Develop and administer health and safety programs

9. Human Resources Associate Details and Accountabilities

  • Onboarding Logistics: Schedule, prepare, and facilitate the logistics for new employee orientation and onboarding
  • HR Administration: Provide administration and assistance in all HR areas in regards to policies, procedures and programs
  • Employee Support: Assist with resolving employees’ HR-related questions and issues
  • Issue Escalation: Advise HR leadership of potential HR-related issues and recommend and implement solutions
  • HR Inquiry Response: Answer basic functional questions and refer more complex HR matters to appropriate resources
  • Employee Relations: Assist with reviewing employee relations concerns and providing information and recommendations to HR leadership
  • Program Enhancement: Assist the HR team and management with strengthening and enhancing the company’s HR programs, policies, and processes
  • Orientation Administration: Administer aspects of new employee orientations and training
  • Hourly Recruitment: Administer hourly recruiting, sourcing, and screening
  • Applicant Tracking: Maintain job files and ensure proper disposition of all applicants
  • File Compliance: Maintain personnel files and ensure compliance with the record retention policy
  • Performance Management: Administer the performance management program according to design reviews
  • Unemployment Claims: Prepare and respond to unemployment claims
  • Training Programs: Enhance, conduct, and/or assist with the administration of the company’s internal training programs to align with long-term HR goals and objectives
  • HR Reporting: Prepare HR reports under government and management requirements
  • Legal Notices: Prepare and distribute required federal, state and local HR-related notices

10. Human Resources Associate Tasks

  • Talent Recruitment: Research, develop, and apply effective recruitment and staffing approaches to attract a diverse pool of qualified and capable talent for the company
  • Candidate Screening: Substantiate applicants' skills by sourcing candidates to ensure qualified candidates are presented for interviews, checking references, and organizing background checks
  • Interview Scheduling: Schedule meetings and interviews, as requested by the Human Resource Manager
  • Room Coordination: Schedule conference rooms by reserving with the front desk receptionist
  • Orientation Delivery: Conduct new hire orientation for all employees
  • Benefits Enrollment: Assist the employee with company-provided benefits enrollment
  • Benefits Coordination: Serve as a Benefits Coordinator, assisting employees with company-provided benefits enrollment and the retirement process
  • Safety Culture: Build a culture to drive safety, quality, and productivity with approved Safety Training and manage all training records and documentation tracking
  • Training Coordination: Coordinate with department managers and supervisors to assess the employees' training needs to complete programs that match company-wide Safety Training
  • Performance Review Support: Through Alchemy Manager Systems, e-learning, and Coach, work directly with Plant Managers to help with the documentation of employees' performance on a 60/90 day performance review of new hires and on-the-job performance
  • Safety Inspection: Conduct quarterly first aid kit inspections of all buildings
  • Communication Support: Communicate with employees, managers, and outside vendors regarding inquiries
  • Clerical Support: Provide support by entering, formatting, printing information, and organizing work
  • Employee Relations: Assist with employee relations meetings at the Edison location at least once a week
  • Event Planning: Plan and execute Employee Events upon approval
  • Project Assistance: Assist HR with various research projects and special reports
  • Employee Engagement: Maintain good communication and a positive relationship with employees and managers to promote employee satisfaction and positive morale
  • Confidentiality Maintenance: Maintain employee confidence and protect operations by keeping human resource information confidential
  • Administrative Tasks: Make photocopies, fax documents, and perform other clerical functions
  • Document Filing: Files, papers, and documents into the appropriate employee files
  • Program Implementation: Understand and implement Company Certified programs such as HACCP, NSF, SQF, Food Defense and Food Safety and Food Quality programs

11. Human Resources Associate Roles

  • Benefits Administration: Facilitates the processing and availability of various mandatory and company-extended benefits to ensure maximum delivery to all employees
  • Government Services: Facilitates the processing and availability of services and loan facilities of various government institutions to ensure maximum delivery of benefits to all covered members
  • Monthly Remittances: Prepares monthly mandatory remittances (contributions and loan payments)
  • Loan Tracking: Maintains record-keeping of vouchers about SSS and Pag-Ibig employee loans and their corresponding updated balances every month for reference purposes
  • Claim Processing: Takes charge of processing the Sickness/Maternity Notification and Reimbursement computation
  • Loan Certification: Preparing the COE of Loans
  • Member Enrollment: Facilitates the enrollment of new members and the deletion of separated members
  • Benefit Coordination: Coordinates with brokers/representatives, especially during the benefit availability of members
  • Billing Processing: Ensures on-time processing of billing payments
  • Medical Coordination: Takes charge of the Annual Physical Exam of the QC Branch

12. Human Resources Associate Additional Details

  • File Maintenance: Maintain all personnel files, ensuring the accuracy of active/terminated files and contents
  • Recruitment Support: Participates in recruitment efforts for nonexempt personnel
  • Candidate Evaluation: Reviewing applications, conducting interviews, matching applicants with specific job-related requirements, administering pre-employment tests and conducting reference checks
  • Orientation Coordination: Coordinates and conducts new hire and benefits orientations
  • Training Support: Assists in organizational training and development efforts including facilitating and/or training (including onboarding) of the workforce
  • HR Projects: Assist in projects such as HR events, benefits open enrollment, employee communications, and company-wide meetings
  • Payroll Assistance: Assists in the weekly payroll processes including management of the time clock database
  • Administrative Tasks: Responsible for administrative duties to include copying, filing, posting notices, scanning, and faxing
  • Training Decisions: Recruitment source decisions and negotiations, identify training needs and when to provide training

13. Human Resources Associate Essential Functions

  • Labor Relations: Maintain positive Union/Management relations
  • Contract Administration: Coordinate and assist in UAW contract negotiations and/or implementation and ongoing administration of the Master and Local Collective Bargaining Agreements
  • Employee Administration: Responsible for all aspects of hourly employee administration
  • Grievance Handling: Investigate and prepare responses to grievances
  • Disciplinary Action: Investigate violations of Company Rules, recommend/administer disciplinary action
  • Compensation Administration: Responsible for the administration of Representative Compensation
  • People Support: Support the salaried People Matters activities
  • Hourly Recruitment: Coordinate hourly recruiting and hiring
  • Safety Support: Support all Health and Safety activities
  • Access Coordination: Building Access Coordinator Lead/Support

14. Human Resources Associate Role Purpose

  • Recruitment Coordination: Performing recruitment duties such as scheduling interviews, updating the calendar accordingly, answering phone calls, and monitoring emails according to agency policy
  • Database Management: Maintain the candidate database and handle any relevant paperwork
  • Job Advertising: Preparing and posting job advertisements online and in print media as well as through social media recruitment marketing
  • Candidate Screening: Screening candidates by performing background checks and verifying their qualifications and experience
  • Candidate Follow-up: Following up with candidates during the recruitment process, like shortlisting callbacks or rejection emails
  • Issue Resolution: Resolving issues such as interview cancellations swiftly
  • Onboarding Assistance: Assisting successful candidates with the onboarding process, including preparing documents and coordinating orientation agendas
  • Public Records: Responding to public record requests and employment verifications
  • Accreditation Liaison: Acting as the division's accreditation liaison
  • Training Delivery: Conducting presentations and training
  • Claims Response: Responding to unemployment claims for the agency

15. Human Resources Associate General Responsibilities

  • Recruitment Operations: Conduct day-to-day recruiting activities to fill requisitions for all agency vacancies
  • Process Improvement: Develop and improve recruiting process, metrics and procedures, in addition to aiding in the design, development, and execution of recruitment-related projects
  • Needs Assessment: Work closely with divisional liaisons to assess needs to fill positions and provide support by drafting and/or revising job descriptions
  • Report Management: Create and maintain internal and external Personnel Action Request (PAR) reports to track outcomes, in addition to completing data entry for the internal Human Resources’ Master Tracker
  • Job Classification: Liaise with program managers to properly classify positions for job vacancy notices (JVN)
  • Title Review: Utilize title specifications to review title classification requests and make accurate recommendations to program areas
  • Advisory Support: Advise on appropriate advertisement sources that can generate a targeted applicant pool for JVNs
  • Resume Review: Review resumes and ensure that applicants meet the minimum qualification requirements for the specific civil service title
  • Applicant Tracking: Track, maintain, and generate statistical reports on resume submissions and the applicant selection process
  • Database Maintenance: Maintain ACS SharePoint database that records all actions for each division within the agency
  • Hiring Administration: Manage the administration of internal and external hiring, promotions, salary adjustments, title changes and provisional status changes for agency staff through the SharePoint database
  • System Entry: Perform New York City Automated Payroll System (NYCAPS) entries, which include creating and entering vacancies/job offers, in addition to following up on all PARS submitted for oversight approvals
  • Stakeholder Liaison: Liaise with internal and external stakeholders which including Chiefs of Staff, Divisional Liaisons, NYCAPS, DCAS, etc
  • Data Evaluation: Evaluate and ensure accuracy of all required titles, salaries, justifications, qualifications and proper coding and inform the supervisor of discrepancies
  • Release Management: Conduct all release requests with program areas and external city agencies
  • Metric Reporting: Manage and generate reports and metrics using SharePoint, NYCAPS, CHRMS, PMS, etc

16. Human Resources Associate Key Accountabilities

  • HR Support: Assist the P&C Business Partners with human resources-related initiatives
  • Paperwork Processing: Process new hire, termination, benefits and full-cycle paperwork
  • Onboarding Coordination: Coordinate full-cycle onboarding and offboarding processes including internal and external communications and ticket management
  • Cross-Department Liaison: Work closely with payroll and IT to expedite sensitive matters
  • System Maintenance: Update and maintain various portal systems, including ADP, benefit, and onboarding systems
  • Benefit Assistance: Assist with benefit enrollment, processing and employee inquiries
  • Record Updates: Manage and update systems including emergency response and vaccination attestations
  • Equipment Coordination: Coordinate with internal departments to ensure new hire/termination equipment is received/returned
  • File Management: Manage and update employee files and policy updates to the handbook

17. Human Resources Associate Roles and Details

  • Recruitment Support: Assisting HR with the process of recruitment, including vetting candidates, and assisting with interviews
  • Community Relations: Develop/maintain relationships with schools and local organizations
  • Inquiry Response: Supporting internal and external inquiries and requests related to the HR department
  • Record Management: Compiling and maintaining paper, digital and electronic employee records
  • Training Support: Supporting HR-related training programs and documentation
  • Data Entry: Entering employee data into the computer database
  • Orientation Delivery: Conducting new hire orientations
  • Activity Reporting: Writing and submitting reports on general HR activities
  • HR Learning: Continuously learn the latest HR best practices to improve workplace efficiency
  • Policy Compliance: Ensure policies, procedures and reporting are in compliance
  • Concern Escalation: Communicate any concerns with the HRBP
  • Employee Guidance: Guide the leadership team on a wide variety of employee relations issues
  • Policy Communication: Respond to employee and management inquiries regarding personnel policies, procedures and programs

18. Human Resources Associate Responsibilities and Key Tasks

  • Staffing Support: Provide a high level of staffing and database support, including creating temporary/staff requisitions for hiring, interfacing with staff daily by answering questions about benefits, leaves, policies, payroll, etc. via phone calls, emails, and in-person
  • Issue Triage: Triage issues that arise for escalation and resolution
  • Onboarding Assistance: Assists with onboarding and offboarding
  • Verification Response: Responds to employment verifications, personnel file queries and other related requests
  • Interview Coordination: Coordinate faculty or panel interviews for managers, as well as other hiring-related tasks such as advertising and responding to status inquiries
  • File Organization: Maintains staff-related lists and creates folders for department files
  • File Maintenance: Maintains active and closed employee files
  • Database Updates: Maintains and updates department databases with new hire information
  • Employee Support: Address coworker needs in conjunction with the Generalists and the CWS Relations team
  • Policy Guidance: Provide answers and solutions to coworker questions and issues regarding company policies, COVID policies and programs, benefits and first-line employee relations matters
  • Policy Communication: Ensure communication of company policies and procedures is clear to coworkers
  • Process Administration: Partner with other Coworker Services team members to administer designated processes
  • Report Generation: Generate and update various reports and regulatory alerts, including sick time use, turnover data, workforce counts, COVID-related reporting, coworker occurrences, and quarterly reports using PeopleSoft, Microsoft Word and Excel
  • Data Confidentiality: Handle sensitive data with a strong sense of privacy and confidentiality

19. Human Resources Associate Duties and Roles

  • Benefit Processing: Process benefit applications, coordinate benefit enrollments, including two annual open enrollments and handle associated correspondence
  • Employee Inquiries: Answer employee questions regarding eligibility, salaries, benefits, and other pertinent information
  • HR Administration: Perform daily HR administrative tasks such as employment verifications, background checks, reference checks, unemployment cases, and garnishment requests
  • Invoice Auditing: Audit Monthly Benefit Insurance Invoices with Finance
  • Leave Management: Manage any FMLA, Disability, or PFL cases with insurance brokers and employees
  • Legal Compliance: Maintain compliance with any state or federal laws and regulations regarding PFL
  • Termination Processing: Manage the termination process for FT and contract employees including drafting departure letters, ensuring technology is returned, terminating benefits and initiating COBRA
  • Broker Liaison: Serve as a liaison between employees, brokers, and carriers to ensure timely communication and processing
  • Contractor Management: Manage the onboarding and contract maintenance process for Independent Contractors
  • Payroll Coordination: Liaise with payroll (finance) to audit semi-monthly payroll and assist with the annual tax audit

20. Human Resources Associate Roles and Responsibilities

  • Hourly Recruitment: Recruit, interview, and facilitate the hiring of qualified job applicants for hourly positions within all Anchor-owned facilities, including pre-employment screenings
  • Site Presence: Provide weekly HR presence at Anchor-owned facilities
  • Community Engagement: Identify and organize community engagement activities
  • Event Coordination: Assists with planning and execution of special events such as benefits enrollment, employee recognition events, team building activities, holiday parties, and birthday and anniversary recognitions
  • Onboarding Administration: Handle all administrative tasks for onboarding, new hire orientation, and exit interviews
  • Data Management: Enter data into HR information systems and audit for accuracy and compliance for all hourly plant associates
  • Org Chart Maintenance: Create and maintain organizational charts for all locations
  • Payroll Backup: Serve as the backup for payroll including the preparation and processing of payroll in the HR Manager’s absence
  • Policy Support: Answer frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc., referring more complex questions to the HR Manager
  • Records Maintenance: Maintain accurate and up-to-date human resource files, records, and documentation for all plant Associates
  • Inventory Management: Manage the Anchor swag inventory and online store

21. Human Resources Associate Duties

  • HR Advisory: Deliver quality HR advisory services including processing employees' data changes
  • Record Management: Ensure records are properly updated in the HR system and maintain proper documentation/approvals
  • Employee Induction: Conduct induction for new joiners
  • Exit Process: Handle end-to-end off-boarding formalities, including exit interview
  • Policy Implementation: Implement the administration of HR policies and procedures and ensure compliance with local laws
  • Employee Guidance: Provide advice, guidance and consultation to employees on HR programs, policies and procedures
  • File Maintenance: Maintain accurate personnel files and records storage in compliance with corporate policy and procedures
  • Report Preparation: Prepare HR metrics, reports, presentation materials and other HR related documents for reporting and analysis
  • Project Participation: Participate in and contribute to HR related projects to support internal resources and clients

22. Human Resources Associate Details

  • Reference Checks: Perform reference checks on candidates and employment verifications
  • Staff Onboarding: Assists with the onboarding of new staff and new hire orientation
  • Document Preparation: Create name plates, and confirm completion of employee file folder documents
  • Benefits Support: Provide benefits support to include annual open enrollment
  • Employee Relations: Assists with employee relations matters and the performance management process
  • Project Support: Provide support with project start-up and close-out, including activities such as research, formatting documents, employment agreement support, and the separation process, among others
  • Training Logistics: Coordinate logistics for HR training and development needs and assist with the implementation and coordination of the learning management systems
  • Records Management: Assist with records management
  • File Auditing: Conduct ongoing audit and/or quality control of the employee folders
  • HR Assistance: Assist Human Resources with allowances, performance management activities, special projects and audits
  • System Support: Provide ongoing support to the HR systems
  • Annual Audits: Assist with annual audits
  • Card Reconciliation: Assist with the monthly reconciliation of the Human Resources department’s credit card
  • Project Delivery: Deliver on special projects and assist with research
  • Access Management: Manages employee access cards
  • Access Activation: Activates and terminates employee access
  • Database Maintenance: Ensures that the system database is up to date

23. Human Resources Associate Responsibilities

  • Vendor Liaison: Acts as the liaison between IFES and the vendor
  • Guest Reception: Provides a welcoming, inviting, and professional atmosphere for IFES guests
  • Facilities Maintenance: Facilities maintenance for the HQ office
  • Vendor Coordination: Coordinating with the IFES building management and their various departments
  • Facilities Support: Assisting with facilities duties
  • Equipment Maintenance: Performs routine maintenance on office equipment and arranges for the repair of equipment
  • Supply Ordering: Orders supplies every week
  • Supply Inventory: Conducts weekly inventory of supplies
  • Supply Liaison: Acts as the liaison between IFES and the supply vendor/s
  • Delivery Tracking: Tracks deliveries and packages coming into and being sent from IFES
  • Call Handling: Answers incoming telephone calls, determines the purpose of callers, and forwards calls to appropriate staff or department
  • Event Coordination: Assists with the coordination of office events and other logistics
  • Information Support: Answers questions about the organization and provides callers with the address, directions, and other information
  • Visitor Reception: Welcomes on-site visitors, determines the nature of business, and announces visitors to the appropriate personnel
  • Phone Update: Update the security phone with accurate phone numbers for employees
  • Extension Update: Consistently and accurately update the extension list for all employees
  • Request Management: Acts as the point of contact for all service requests and manages service requests
  • Record Maintenance: Maintain the records room and any applicable projects
  • Mail Processing: Processes incoming/outgoing mail and packages, including couriers

24. Human Resources Associate Job Summary

  • Record Maintenance: Maintains employee records, ensuring completion and accuracy of details such as employee contact information, job classification, pay rates, organizational structure, and other key details
  • Job Tracking: Maintains accurate records of active job openings and received applications
  • Posting Management: Manages internal and external job postings
  • Interview Coordination: Reviews applications, conducts and schedules interviews
  • Staffing Administration: Performs administrative and recordkeeping tasks related to staffing changes, which may include layoffs, resignations, terminations, and extended leaves of absence
  • Benefits Support: Assists with the administration of employee benefits
  • Retreat Planning: Assists in yearly planning of staff retreat
  • HR Planning: Plans and supports HR processes such as payroll, open enrollment, new hire orientation, and meetings to announce or discuss changes in retirement or benefits plans
  • Audit Support: Conducts or assists with record audits and mandatory reports, which may include I-9 audits, EEO-1 filings, payroll audits, and other compliance reviews
  • State Compliance: Conducts state-level compliance-related tasks, including registering with unemployment agencies in various states under which Out and Equal operates
  • Training Development: Researches and assists in the development of training materials and other internal resources for staff
  • Newsletter Execution: Plans and executes a monthly HR newsletter for staff
  • Engagement Activities: Plans and executes regular employee engagement activities

25. Human Resources Associate Accountabilities

  • Policy Response: Responds to routine inquiries regarding the application of human resources policies, procedures, and programs
  • Communication Support: Interprets and distributes timesheet reminders and HR communications
  • Form Assistance: Assists others in completing human resources forms and transactions
  • Document Handling: Receives, processes, and distributes employment, payroll, benefits, and other human resources documents
  • Data Verification: Verifies completeness, accuracy, and consistency of data and related reports
  • Math Computation: Performs basic mathematical computations
  • Data Gathering: Gathers and consolidates data for reports following general instructions
  • Report Preparation: Prepares correspondence and recurring reports
  • Program Coordination: Assists in coordinating human resources programs such as student and contingent employee onboarding and orientation
  • File Management: Assists in establishing and updating the department's human resources electronic files and databases, and processes payroll actions
  • Data Auditing: Reviews and audits employee HR and Payroll data for accuracy
  • Information Security: Ensures confidentiality of information
  • Payroll Verification: Assists in verifying payroll for accuracy
  • Issue Resolution: Researches and resolves problems related to clerical functions and human resources transactions
  • Office Operation: Operates manual and automated office equipment to prepare and maintain documents and information

26. Human Resources Associate Functions

  • HRIS Transactions: Performs basic to moderately complex transactions related to a variety of Human Resources areas via the HRIS (Workday)
  • Cycle Support: Supports full employment cycle processes ranging from onboarding and I-9 completion to employee out-processing and offboarding
  • Service Response: Responds to questions and requests received through the call center and/or online service portal (ServiceNow)
  • Policy Guidance: Furnishes information to authorized persons and guides all levels of employees regarding personnel policies and procedures
  • Data Collection: Assists in the collection of data, statistics, and other information for reporting and analysis
  • Policy Assistance: Assist with questions from employees and applicants regarding HR policies and procedures
  • Record Confidentiality: Maintain the integrity and confidentiality of human resource files, records, and documentation
  • File Auditing: Perform periodic audits of HR files and records including enrollments, beneficiary designations, etc., to ensure accuracy
  • Vendor Liaison: Acts as a liaison between the organization and external benefits providers or vendors to research employee questions, resolve concerns, etc.
  • Benefits Support: Assist employees with questions related to 401(k) management and benefits enrollments
  • Recruiting Coordination: Coordinate certain recruiting tasks such as screening applicants, reviewing background checks, and related new hire paperwork
  • Onboarding Facilitation: Coordinate new hire onboarding and orientation, including scheduling and facilitation, in partnership with key stakeholders

27. Human Resources Associate Job Description

  • Employee Relations: Handle employee relations matters directly related to based employees, in coordination with the department's HR Business Partners (HRBP)
  • Payroll Management: Manage monthly payroll and benefits administration in partnership with the Senior Associate, Accounts and Administration
  • Policy Updating: Update local HR policies and procedures, as required by local employment law and/or adapt global policies to local reality
  • Talent Acquisition: Handle recruitment activities for based vacancies in partnership with hiring managers (often global)
  • Interview Scheduling: Assisting with posting vacancies to relevant channels, scheduling and participating in interviews
  • Offer Advisory: Advising on offers and contracting
  • Onboarding Support: Ensure that onboarding processes are well implemented and support new hires in navigating the organization
  • Performance Support: Support managers and local employees on performance management and learning and development activities
  • Record Management: Manage record keeping for staff, in compliance with GDPR (UKGDPR), internal and legislative retention policies
  • Risk Advisory: Advise Senior Lead on any matters of non-compliance or HR risk
  • Trend Monitoring: Keep up to date with trends and best practices in Human Resources activities and present innovative solutions and process improvements
  • HRIS Maintenance: Responsible for maintaining up-to-date employee data in the HRIS for all employees
  • Information Flow: Coordinating with internal business units to ensure the flow-through of information to all systems
  • Process Improvement: In coordination with the HR team, identify and develop process improvements relating to employee data flow and data integrity throughout the organization
  • Report Production: Design and produce reports from HRIS and other HR systems
  • Survey Administration: Handle employee pulse survey administration, and support in producing quarterly reports for leadership and all staff
  • Procedure Codification: Assist in codifying current HR department processes and work to streamline and develop procedural guidelines to reflect various departmental practices in the organization
  • System Testing: Support in the research, development and testing of new HRIS and other systems
  • Team Training: Providing training to the HR team
  • Recruitment Support: Assist with global recruitment-related responsibilities
  • ATS Posting: Uploading vacancies to the applicant tracking system, and occasionally scheduling of interviews
  • Intranet Management: Maintain oversight of HR intranet (Confluence) pages, ensuring information is relevant and current and managing the archive

28. Human Resources Associate Overview

  • HR Support: Act as the primary point of contact for day-to-day HR questions from employees
  • Benefits Administration: Administer employee benefits including private health insurance, pension, and corporate gym memberships
  • Onboarding Coordination: Work with the Recruitment, Office Experience, Tech and Professional Development teams in the onboarding of new employees and offboarding of departing employees
  • Promotion Documentation: Manage documentation processes around employee promotions, raises, and internal transfers
  • HRIS Maintenance: Maintain company HRIS with accurate and up-to-date employee records, including absence, turnover, headcount reporting for leadership
  • File Management: Maintain and manage the internal HR Dropbox folder, ensuring all internal employee files and records are updated and stored effectively
  • Report Creation: Using a self-starter and proactive mindset to create ad-hoc reports for senior leadership and the global HR team
  • Payroll Contribution: Contribute to monthly payroll inputs and work with the Head of Finance on annual P11D forms, collecting P45’s from new starters, creating letters and updating internal templates
  • Policy Design: Help design, implement, and drive company policies
  • Project Ownership: Take ownership of specific projects or initiatives as directed by the HR Manager
  • Process Improvement: Using a proactive mindset to focus on operational excellence, pitching innovative solutions to the HR team to improve internal efficiency and reduce administrative burden
  • Confidentiality Management: Maintain strict confidentiality at all times to build trust in the organisation and the Human Resources function

29. Human Resources Associate Details and Accountabilities

  • Employee Maintenance: Employee maintenance within the HR Management System
  • Eligibility Verification: Verifies employment eligibility via the federal E-Verify system and is responsible for follow-up and resolution
  • Benefit Processing: Process benefit enrollments and maintenance in vendor sites
  • Dedication Handling: Processes garnishments and associated payroll deductions
  • Record Management: Create employee files and maintain all employment records
  • Function Auditing: Performs audits of various HR functions and recommends corrective action
  • Customer Service: Customer service via face-to-face, phone, and email interaction
  • Project Assistance: Assists with research and/or special projects

30. Human Resources Associate Tasks

  • Recruitment Management: Manage recruiting activities in Workday
  • Posting Oversight: Manage internal and external job postings
  • Interview Scheduling: Schedule interview appointments
  • Reference Liaison: Conduct reference checks and liaise with recruiting agencies
  • Interview Conducting: Conduct phone interviews and onsite/video interviews for entry-level roles
  • Offer Preparation: Draft offer letters and confidentiality agreements
  • Background Processing: Process background and credit checks
  • Job Description: Draft and edit job descriptions
  • File Management: Process, organize, track, and maintain confidential files, records and data
  • Orientation Facilitation: Prepare, organize, and conduct new hire orientations
  • I-9 Maintenance: Maintain the I-9 process and answer simple benefits questions
  • Training Coordination: Coordinate monthly Performance Process trainings
  • Enrollment Support: Provide benefit enrollment support
  • Database Assistance: Assist with maintenance of the human resource database (HRIS) Workday
  • System Enhancement: Assist with Workday enhancements including requirements gathering and testing
  • Project Support: Assist the HR team with various projects

31. Human Resources Associate Roles

  • Recruitment Support: Assisting HR with the process of recruitment, including vetting candidates, coordinating with hiring managers, assisting with interviews, and completing required onboarding documentation
  • Record Confidentiality: Maintains the integrity and confidentiality of paper, digital and electronic employee records and documentation
  • Leave Processing: Ensures proper time off and leave documentation is processed and maintained
  • File Auditing: Performs periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately
  • FAQ Handling: Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.
  • Inquiry Referral: Refers more complex questions to appropriate senior-level HR staff or leadership
  • Payroll Coordination: Assist and coordinate the finance department regarding payroll and benefit matters
  • Benefits Liaison: Acts as a liaison between the organization and external benefits providers and vendors, which may include health, disability, and retirement plan providers
  • Event Planning: Assists with planning and execution of special events such as benefits enrollment, organization-wide meetings, employee recognition events, holiday parties, and celebrations
  • Training Support: Support HR-related training programs, workshops, and seminars
  • Progress Tracking: Tracks and monitors the progress of employee onboarding and training efforts
  • Report Writing: Writing and submitting reports on general HR activities
  • Investigation Conducting: Conducts audits and/or investigations upon the request of the HR Director, such as internet access, variances, and any other audits and/or investigations
  • Performance Reporting: Updates and processes HR reporting about employee performance and salary history reports
  • Recognition Program: Assists with maintaining and coordinating employee appreciation/recognition programs
  • Disciplinary Support: Assists with processing and/or conducting disciplinary actions, termination
  • Review Preparation: Assists with the preparation of the performance review forms
  • Project Assistance: Assists senior-level HR staff on special projects
  • Compliance Support: Assists senior-level HR staff in avoiding legal challenges by complying with legal requirements
  • Regulation Learning: Continuously learn the latest HR best practices, legal and regulatory requirements to improve workplace efficiency
  • Goal Achievement: Accomplishes human resources and organization goals by completing related objectives
  • Confidentiality Management: Maintains confidentiality at all times
  • Administrative Support: Provides administrative support to the HR department

32. Human Resources Associate Additional Details

  • Program Support: Assists the department in carrying out various human resources programs and procedures for all company employees
  • Compensation Administration: Assists in the administration of the compensation program
  • Performance Monitoring: Helps to monitor the performance appraisal process
  • Invoice Auditing: Participates in benefits administration to include auditing invoices for accuracy
  • Recruitment Participation: Participates in recruitment efforts for exempt and non-exempt personnel
  • Temp Coordination: Helps to coordinate the use of temporary employees
  • Orientation Assistance: Assists with new employee orientations
  • EEO Reporting: Files the EEO-1 report annually
  • Training Support: Assists in organizational training and development efforts
  • HRIS Maintenance: Maintains Human Resource Information System records
  • Meeting Attendance: Participates in staff meetings and attends other meetings and seminars
  • Directory Management: Helps to maintain the company's organization charts and employee directory
  • Report Generation: Use HRIS information to generate monthly reports
  • Communication Distribution: Compilation, production and distribution of company communication via an electronic TV system
  • Recognition Program: Oversee all aspects of Employee Suggestion Program, milestone awards, birthday recognition, etc

33. Human Resources Associate Essential Functions

  • Process Coordination: Ensuring the smooth running of key HR processes with a particular focus on tasks to effectively onboard new hires including system set-up, administration set-up
  • Partner Collaboration: Working with outsourced HR administration partners to ensure completion of all required documentation on a timely basis
  • Manager Support: Supporting managers across the business effectively
  • Review Participation: Ensuring participation for all team members in the performance review processes
  • Report Delivery: Providing monthly and quarterly reports
  • Data Maintenance: Maintaining the regular datasets for internal applications and systems
  • System Familiarity: Building familiarity with the reporting capability of HRIS
  • Benefit Support: Providing HR support, with a specific focus on the Associate and Senior Associate roles, with a focus on benefits, 401k, and additional company policies
  • Initiative Input: Supporting and providing input for company-wide HR initiatives
  • Policy Distribution: Supporting and distributing the company's HR policies and procedures
  • Data Collation: Assisting in the collation of data to ensure accurate personnel records are maintained in the HR systems

34. Human Resources Associate Role Purpose

  • Program Design: Assist in diagnosing, designing, and developing appropriate TD programs in line with business strategy
  • Activity Coordination: Coordinate and organize TD activities, and maintain the TD Portal
  • Stakeholder Management: Develop and manage collaboration with TD stakeholders internally and externally
  • Solution Sourcing: Select and source better TD solutions based on business demand
  • Effort Assessment: Assess TD efforts, collect TD feedback, and prepare periodical and ad-hoc reporting
  • HR Process: Assist in the broad spectrum of HR processes, including recruitment, onboarding, offboarding, employee engagement and organisational culture development
  • Record Maintenance: Assist in employee records and systems update and maintenance
  • Contract Support: Assist in employment contracts and other HR Ops documents
  • Work Pass: Assist in work pass applications, renewals, and other MOM-related administrative matters
  • Review Administration: Assist in administering regular performance reviews

35. Human Resources Associate General Responsibilities

  • Onboarding Coordination: Coordinate and execute employee on-and off-boarding processes
  • Background Screening: Lead the background check process for all new hires and transfers
  • Mobility Support: Handle work pass-related matters and support global mobility matters
  • Program Delivery: Responsible for delivering the New Hire Onboarding program
  • HR Administration: Assists with the development, administration and implementation of HR programs, procedures, and guidelines
  • Report Preparation: Prepare the month-end report and maintain the integrity of all data
  • Record Maintenance: Maintain and update all current and historical employee records in files and the HRIS system
  • Benefits Onboarding: Coordinate and conduct the new employee benefits onboarding process
  • Open Enrollment: Help administer the annual open enrollment period health benefits including preparing of annual fixed monthly salary deduction acknowledgement
  • Benefit Resolution: Address benefit inquiries from employees to ensure timely and accurate resolutions
  • Benefit Facilitation: Maintain contact with employees and beneficiaries to facilitate proper and complete utilization of benefits for all employees
  • Payroll Coordination: Work with the local payroll provider to provide timely payroll inputs
  • Engagement Support: Support and maintain the employee engagement programs and wellness initiatives to build a positive employee culture and experience for the Singapore office
  • Diversity Events: Support in running events/activities for D&I initiatives
  • Learning Projects: Support for Learning and Development global projects
  • Training Coordination: Coordinate internal compliance and professional development training sessions

36. Human Resources Associate Key Accountabilities

  • Applicant Support: Assists in sourcing, scheduling and testing applicants
  • Contract Preparation: Prepares contracts such as Trainee Confirmation, Probationary and Regular Appointments
  • Requirement Consolidation: Receives and consolidates pre-employment requirements for the 201 filing
  • Data Reporting: Consolidates and keeps records of HRD data such as manpower count, attrition, etc. and provides detailed reports and analysis every month
  • Training Assistance: Assists in preparing logistics for internal trainings, documentation of training files, conducting training studies, analyzing results and administering performance appraisal
  • Event Preparation: Assists in surveying, preparing for logistics for various ER events and initiatives as well as accomplishing Notice to Explain (NTEs), Disciplinary Actions (DAs) and Commendation Letters
  • Associate Support: Provide Associate support on HR related topics (documentation of and follow-up on requests, escalation of issues, problem solving, meeting notes), ensuring an engaging workplace environment
  • Administration Execution: Execute employee administration (including Time and Attendance) in a managed, accurate and timely manner (e.g., vacation planning support)
  • Data Input: Collect and input data, provide metrics through reports to the HR and Operations leaders
  • Hiring Support: Support hiring initiatives, including events, onboarding and new hire orientation

37. Human Resources Associate Roles and Details

  • HR Representation: Represent the HR function by communicating and supporting processes, policies, and capabilities to business unit leaders while balancing multiple projects/tasks at once
  • HR Expertise: Provide daily hands-on human resources expertise to the business in the areas of employee relations, recruiting and onboarding, employee development, training, and provide backup HR support to other offices
  • Policy Compliance: Monitor business unit compliance with internal policies and procedures and legislation
  • Resource Planning: Work with the business in resource planning including recruiting, organizational design, job evaluation and definition and managing the performance appraisal, development, advancement and compensation processes within the business
  • Relations Management: Manage employee relations issues, including conflict resolution, disciplinary actions and exit strategies, as well as process termination checklist and IT terminations
  • Legal Knowledge: Maintain knowledge of the legal requirements of daily HR activities
  • Training Identification: Proactively identify employee development training and compliance needs for Guggenheim Investments and work to develop methods and programs to meet the needs of the business
  • Inclusion Programs: Act as a contributor and a proactive agent in the development and delivery of firm diversity and inclusion programs and other HR policy guidance
  • Program Delivery: Contribute to the development of new and existing Corporate HR programs through the HR Business Partner team and delivery of those programs to the platform
  • Policy Review: Participate with the HR Business Partner team in process improvements and annual policy review

38. Human Resources Associate Responsibilities and Key Tasks

  • Task Administration: Perform administrative tasks including, but not limited to, health/dental/vision insurance, 401(k) training, employee leave management, injury, and ADA compliance
  • Leave Management: Manage and facilitate employee leaves including employee LOA (personal/medical), FMLA, Disability, and Workers' Compensation
  • COVID Response: Assist with COVID-19 related situations in the workplace (e.g., communicating with employees about new or revised protocols) and facilitating company-wide COVID-19 policies and procedures
  • Lifecycle Management: Manage the employee lifecycle including onboarding, new hire orientation, 30 and 90-day check-ins, and offboarding processes
  • Training Facilitation: Organize and facilitate employee training
  • Discipline Guidance: Provide recommendations on discipline, termination, policy interpretation, and appropriate documentation to support regulatory compliance to ensure consistency
  • Meeting Participation: Attend and participate in employee disciplinary meetings, terminations, and investigations
  • Function Support: Support team members with the payroll, benefit, recruiting, and administrative functions
  • Project Participation: Participate in other duties and projects assigned by the Human Resources Team Lead and Leadership Team, including communication efforts with employees

39. Human Resources Associate Duties and Roles

  • HR Support: Provide HR support for the business
  • Manager Advisory: Advise managers on performance management, employee relations, company policies, and other HR-related topics
  • Process Training: Conduct training for management and team members on People Ops processes to improve the employee experience
  • Onboarding Partnership: Partner with HR Coordinator to onboard new team members and get them up to speed with payroll, benefits, policies, procedures and Clutter culture
  • ADA Facilitation: Facilitate and document the ADA Interactive Process and help leadership determine reasonable accommodations
  • Leave Support: Support team members through the Leave of Absence process
  • Eligibility Review: Determining eligibility and maintaining regular communication
  • Document Retrieval: Retrieving appropriate documentation and facilitating the Return to Work process
  • Policy Implementation: Assist in policy implementation and rollout of new processes to ensure as positive an experience for employees and managers

40. Human Resources Associate Roles and Responsibilities

  • Document Review: Review and ensure that new hire and change of notice documents are filled out correctly, review I-9s and run E-Verify
  • HRIS Maintenance: Maintain HRIS and follow up on documents
  • Law Compliance: Keep up with applicable employment, labor, and workplace safety laws and regulations
  • Regulation Adherence: Maintain compliance with federal and state regulations concerning employment
  • Policy Development: Develop and implement new employment/HR/workplace safety policies and procedures, or update current policies and procedures with the most recent laws and regulations
  • Claim Processing: Review, appeal, record and file EDD claims
  • Check Oversight: Oversee the background checks processing
  • Verification Management: Manage and complete employment verification for employees
  • Hiring Assistance: Assist with the hiring process including drafting job postings, scheduling interviews, and preparing new hire documents
  • Orientation Delivery: Conduct employee orientation, development, and training for employees
  • Issue Analysis: Analyze data and written documents to determine causes of personnel issues and develop recommendations for the improvement of the organization
  • Claim Reporting: Work with managers to make timely reports of workers' compensation-related claims and be a liaison between employees and the workers' compensation department
  • Benefits Support: Provide benefits-related information to eligible employees and answer pertinent questions