WHAT DOES A FACILITIES LEAD DO?
Published: Feb 26, 2025 - The Facilities Lead collaborates with Merchandising and Procurement to enhance customer service. Develops systems to maintain safety and efficiency in line with global standards. Manages retail properties and oversees the training of facilities managers.
A Review of Professional Skills and Functions for Facilities Lead
1. Site Health Safety and Facilities Lead Duties
- Regulatory Compliance: Develops working relationships with local regulatory agencies and serves as the site point of contact for all regulatory agency inspections and inquiries.
- HSE Training: Develops and assists in conducting HSE&F training for site personnel (including induction for all new employees) and supports the maintenance of training records.
- Regulatory Interpretation: Interprets existing and proposed changes regarding occupational health, safety, and environmental regulations.
- Incident Reporting: Reports and communicates incidents and accidents per the corporate protocol, and if applicable, RIDDOR reporting.
- Emergency Response: Develops and implements site emergency response plans and serves as the emergency coordinator for events.
- Corporate Reporting: Submits monthly/quarterly/annual corporate reports per requirements.
- HSE Metrics: Assists site leadership in establishing objectives and metrics in alignment with company HSE&F goals and initiatives.
- Budget Management: Manages expenditures in accordance with budgetary processes and manages site HSE&F projects to budget.
- Operational Excellence: Supports HOS (Honeywell Operating System) as a technical and functional resource by serving on the HOS Steering Team and actively participating in initiatives.
2. Senior Facilities Lead Details
- Record Keeping: Assist Facilities Manager with the creation of office support systems that will allow for timely and accurate record keeping, including the areas of repair logs, accounting of expenditures, and other reporting.
- Facility Maintenance: Maintain the appearance and functionality of the facilities and grounds components, including doors, windows, flooring, roofing, walls, ceilings, and furnishings.
- Vehicle Maintenance: Maintain Salvation Army vehicles, including routine maintenance such as oil changes, filters, and tire pressure checks, annual inspections, registration renewals, and other related upkeep.
- Security Planning: In coordination with the Facilities Manager, periodically review all system-related security plans throughout the organization’s network.
- Reporting: Assist in daily reports for the department.
- Equipment Inspection: Inspect equipment on a weekly basis and report needs.
- Preventative Maintenance: Ensure appropriate preventative and routine maintenance is performed.
- Logistics Support: Assist with food pantry pickup, delivery, and stocking of shelves.
3. Senior Facilities Lead Responsibilities
- Work Planning: Provide input to the Facilities Manager about the planning and work assignments of facilities staff, including setup and aftercare of rentals and events.
- Facility Operations: Assist with the oversight of the day-to-day facility operations, including inventory control.
- Facility Monitoring: Monitor the facility and external areas (soccer field, outside courts, spray grounds, etc.), parking lots, and landscaped areas daily.
- System Monitoring: Monitor all electrical and ventilation systems for each area daily.
- Pool Maintenance: Primarily responsible for pool testing, maintenance, and operation.
- Repair Identification: Identify any needed repairs or special projects to plumbing, electrical, windows, or structures.
- Pool Upkeep: In conjunction with other Facilities staff, supervise year-round upkeep and maintenance of the pool.
- Aquatic Systems: Work with the Aquatics Manager on maintaining pool filtration systems and health code matters related to the operation of the pools.
- Preventative Maintenance: Assist in the development, supervision, and execution of year-round preventative maintenance plans.
- Facilities Planning: Meet regularly with the Facilities Manager to set priorities and make recommendations for repairs, remodeling, and replacement of facility equipment.
4. Facilities Lead Accountabilities
- Customer Service: Work closely with Merchandising and Procurement to deliver a superior level of customer service.
- Succession Planning: Develop and oversee succession planning.
- Employee Relations: Work with Human Resources to maintain positive employee relations.
- Process Improvement: Seek process improvements that eliminate waste and non-value-added activities.
- Workplace Safety: Maintain a clean and safe work environment as per company requirements.
- Facilities Management: Build processes and systems around facilities according to global standards.
- Property Maintenance: Maintain retail properties by triangulating responsibilities to the appropriate individuals.
- Incident Management: Review and respond quickly to incidents, breaches, and other common issues.
- Reporting & Tracking: Create visibility, facilities, and tracking reports for management on facilities' status.
- Talent Management: Recruit, train, and supervise facilities managers.
5. Facilities Lead Functions
- Facilities Management: Accountable for developing the facilities maintenance and engineering organization while overseeing both soft and hard services departments.
- Stakeholder Engagement: Connecting and liaising with the various internal and external stakeholders, including clients, relevant authorities, consultants, and contractors.
- Property Maintenance: Manage maintenance requests or property issues, as well as uphold property maintenance standards and procedures in an orderly manner.
- Cost Optimization: Formulate innovative and cost-effective methods to enhance functional efficiency and financial viability of the assets, as well as develop strong client engagement.
- Regulatory Compliance: Taking the lead on the establishment and execution of scheduled, preventative, and corrective maintenance systems that adhere strictly to local, federal, and international regulations.
- Training & Development: Responsible for championing the development and training of team members.
- Logistics Management: Manage shipping, receiving, material handling, transportation, and any other logistics functions.
- Operational Excellence: Assure attainment of facility service, production, quality, and safety objectives.
- Process Improvement: Improve and maintain efficiency in shipping accuracy, RSC fill rate, product integrity to the customer, and on-time delivery.
- Team Leadership: Assess leadership, staff, and structure, and build a strong team that can deliver against the key performance indicators.