WHAT DOES A DEPUTY GENERAL MANAGER DO?

Published: October 11, 2024 - The Deputy General Manager recruits, trains, and manages a dynamic team to ensure operational excellence in hospitality and event management. These position issues are addressed professionally and promptly, with a strong emphasis on maintaining employee well-being and managing staffing levels. Coordination with kitchen and management staff is crucial for planning and executing events, ensuring top service quality, and managing financial and stock-related tasks effectively.

A Review of Professional Skills and Functions for Deputy General Manager

1. Deputy General Manager Duties

  • Business Planning and Execution: Plan and execute business and human resources strategies to achieve company objectives.
  • Training and Development: Develop and review internal training programs, ensuring the sales team is equipped with updated technical skills and knowledge.
  • Revenue Generation: Meet and exceed targets set for contributing to and generating operating revenue and gross profit for the company.
  • Sales Management: Achieve sales revenue and gross profit targets while managing customer prospects monthly.
  • Promotional Strategy: Manage sales promotional activities and develop new sales routes.
  • Accounts Receivable Management: Monitor collections and account receivables.
  • Market Research and Strategy Alignment: Conduct market research in the industry and align the sales team with the pricing strategy.
  • Communication: Provide updates to all relevant departments on price changes and market availability of products.
  • Procurement Management: Raise purchase orders and place them with suppliers in line with stock and customer requirements.
  • Cost Management: Manage costs of key items effectively.
  • Inventory Management: Monitor slow-moving stock and ensure timely ordering of goods/services.
  • Inventory Optimization: Manage inventory, parts, services planning, sourcing, purchase requisition, and purchase order management to ensure optimal inventory holding.
  • Warehouse and Delivery Management: Ensure warehouse and delivery work is conducted correctly and on time.

2. Deputy General Manager Details

  • Deal Processing: Process DXCON (internal tool) for deal viability for respective regions.
  • Coordination: Coordinate with BA management, Regional Business, Product Managers, and Marketing for data requirements.
  • Sales Support: Support the sales team with day-to-day operations.
  • Authority Evaluation: Evaluate the applicability of LOA (Limit of Authority) and support within the LoA process.
  • Reporting: Prepare relevant MIS/scheme results (like Monopoly) for different stakeholders.
  • Business Unit Controlling: Manage deal restructuring and customer pricing for respective regions for private customers.
  • Digitization: Drive digitization in the OTO process.
  • Global Interface: Interface with Global teams for tools related to Siemens internal sales systems.
  • Data Analytics: Collate and analyze data.
  • Legal Compliance: Conduct legal vetting of customer contracts.
  • OTO Function Activities: Perform other activities within the OTO function.

3. Deputy General Manager Responsibilities

  • Operations Management: Assist the General Manager and be accountable for the operation of all areas of the park in accordance with company standards of product, presentation, and service.
  • Budget Management: Ensure effective means of managing within agreed budgets of controllable expenses and wage costs.
  • Sales Strategy: Work closely with the General Manager to determine and implement strategies to maximize sales and achieve agreed gross profit margins throughout all units/departments.
  • Process Improvement: Develop and improve the operating methods of the park, encouraging management and staff teams to participate in achieving, maintaining, and monitoring high-quality, customer-focused service and provide an experience for customers that leads to increased satisfaction, return visits, and profitability of the park.
  • Customer Service: Ensure all customer complaints are dealt with swiftly to achieve a satisfactory outcome for both the business and the customer.
  • Employee Development: Effectively manage and lead the development of employees while ensuring full utilization of PI Reviews and, where appropriate, personal development plans.
  • Recruitment and Training: Ensure all staff are recruited in accordance with HR policies and receive all required training in health and safety, hygiene, and job skills, with access to further development coaching and training.
  • Maintenance Oversight: Ensure maintenance of company standards in all aspects of the park buildings and grounds.
  • Training Needs Assessment: Ensure necessary training appropriate to the needs of individual employees and the tasks assigned to them is provided.
  • Compliance Communication: Inform subordinate employees about relevant provisions and instruct them to comply with these provisions.

4. Deputy General Manager Job Summary

  • Team Development: Recruit, train, and develop the team.
  • Problem Solving: Identify any problems or issues and rectify them in a timely and professional manner.
  • Employee Well-being: Monitor and address employee well-being.
  • Disciplinary Support: Assist in any disciplinary procedures when necessary.
  • Staffing Management: Manage staffing levels.
  • Daily Briefing: Carry on daily briefs with both hospitality and management staff.
  • Quality Assurance: Ensure the highest standards of products and services are in place.
  • Product Knowledge: Maintain excellent product knowledge.
  • Financial Reconciliation: Cash up after each event.
  • Budget Assistance: Assist in preparing annual budgets.
  • Inventory Management: Conduct stock takes and place orders.
  • Event Planning: Plan, organize, and set up areas for events.
  • Kitchen Communication: Communicate with the kitchen team.
  • Banqueting Organization: Plan and organize banqueting meals.

5. Deputy General Manager Accountabilities

  • Financial Support: Support the manager in ensuring that budgeted financial requirements are fulfilled to both the client's and company's satisfaction, including completion of monthly analysis of figures to support client invoicing.
  • Policy Compliance: Ensure that all policies and procedural requirements of legislation, clients, and the company are adhered to in order to promote a professional and forward approach at all times.
  • Administration Excellence: Maintain administration to the highest standards on a consistent basis by supporting the manager and covering in their absence.
  • Staffing Management: Ensure the correct staffing structure is in place to provide the quality service required by the client and company.
  • Team Building: Ensure that team building is effective to meet site and company requirements through monthly reviews and target setting, ensuring actions are carried out.
  • Training and Development: Ensure attendance at all relevant training and development courses for self and promotion of staff requirements.
  • Action Planning: Ensure that a fair and justified action plan is carried out for all staff for the betterment of the site, individuals, and the company.
  • Communication Management: Maintain communication lines with clients, departmental managers, operations managers, and staff regarding company matters.
  • Policy Awareness: Ensure that departmental managers and staff understand current policies and procedures to ensure quality service and ownership of tasks.
  • Commitment to Service: Ensure that departmental managers and staff are committed to their job roles to provide a consistently high-quality service.
Relevant Information
What Does A Deputy Editor Do?