WHAT DOES A COMMUNITY OUTREACH COORDINATOR DO?
Published: August 5, 2024 - The Community Outreach Coordinator fosters a high-performing culture by actively partnering with clients to inspire and empower change. This role supports the development and implementation of marketing and outreach plans while organizing community events and conducting facility tours. Effective communication and collaboration with the outreach, clinical, and medical teams ensure seamless discharge planning and aftercare placement, meeting client needs and overcoming barriers.
A Review of Professional Skills and Functions for Community Outreach Coordinator
1. Home Base Community Outreach Coordinator Duties
- Privacy Compliance: Adhere to strict privacy and confidentiality standards.
- Hotline Management: Hotline responsibilities and related tasks.
- Relationship Building: Establish and maintain strong collaborative relationships with community stakeholders such as libraries, law enforcement, first responders, hospitals, healthcare workers, and other community-based human services agencies.
- Networking: Actively seek and maintain connections with local and regional homeless assistance programs, housing-related service agencies, and mainstream resources.
- Referral Management: Utilize these connections for necessary referrals.
- HUD Compliance: Comply with Housing and Urban Development (HUD) standards.
- Professional Development: Participate in ongoing staff development, meetings, and supervision.
- Collaboration: Participate in internal and external community collaborations and work groups.
- Data Collection: Participate in bi-annual Point in Time procedures.
2. Community Outreach Coordinator Details
- Calendar Management: Maintain a calendar of outreach activities, including community events, workshops, appearances, and other communication opportunities.
- Event Hosting: Host small event and retail presentations to target new audiences.
- Brand Promotion: Increase brand awareness and donor acquisition.
- Knowledge Retention: Maintain a strong knowledge of the charity’s accomplishments, statistics, fundraising terms, and projects.
- Target Achievement: Reach sponsorship targets and donor retention goals.
- Professional Representation: Represent the charity in an ethical and professional setting.
- Relationship Management: Nurture new and old relationships with collaborative partners.
- System Oversight: Oversee a professional donor management system.
- Event Coordination: Assist in the organization of special events, including donor/volunteer appreciation events and other fundraising initiatives.
3. Community Outreach Coordinator Responsibilities
- Culture Building: Contribute to a high-performing culture, focused on partnering with clients as we inspire and empower change.
- Plan Development: Support the development and implementation of the marketing and outreach plan.
- Outreach Meetings: Conduct daily outreach meetings within target verticals.
- Event Organization: Organize and oversee community outreach events.
- Activity Reporting: Prepare daily and weekly outreach activity reports.
- Facility Tours: Conduct facility tours and lead educational in-services for referral partners across the community.
- Team Collaboration: Work closely with all members of the outreach team.
- Discharge Planning Support: Support discharge planning, summaries, follow-up care, and liaison communication with referents, treatment centers, and other community providers and resources.
- Aftercare Coordination: Discuss appropriate aftercare placement options to meet client needs and barriers with direction and support from the Clinical and Medical teams and the Clinical Outreach & Aftercare Planning Manager.
- Team Participation: Participate in daily and weekly clinical team meetings discussing treatment formulation, progress, regress, and/or failure in order to inform discharge planning.
4. Community Outreach Coordinator Accountabilities
- Program Organization: Organizes and participates in ECHO Immersion and UT Health San Antonio ECHO program training opportunities provided by the UT Health San Antonio ECHO program.
- Service Coordination: Coordinates educational services for UT Health San Antonio ECHO program partners.
- Resource Provision: Provides education/training resources or assistance to UT Health San Antonio ECHO program partners.
- Promotion Assistance: Assists with communication and promotion through a wide array of dissemination platforms, including the UT Health San Antonio ECHO program website, email newsletters, and social media channels.
- Data Documentation: Maintains accurate and timely documentation of activities and outreach data for reporting/auditing purposes.
- Outreach Coordination: Coordinates implementation of UT Health San Antonio ECHO program outreach efforts and assists in maintaining the contact database for partner sites.
- Community Liaison: Serves as liaison between community programs and the UT Health San Antonio ECHO program.
- Policy Adherence: Adheres to all aspects of the clinical program's policies and procedures to ensure quality performance and assists the Clinical Outreach & Aftercare Planning Manager in any quality improvements that may be necessary.
- Team Collaboration: Works closely with all members of the admissions, clinical, medical, and outreach teams to ensure positive working relationships.
5. Home Base Community Outreach Coordinator Functions
- Outreach Delivery: Provide targeted street and community outreach, assuring appropriate geographic coverage and innovative strategies, to communities within the Fox Cities Housing Coalition service area to identify unsheltered young adults.
- Community Collaboration: Collaborate and team with other community Street Outreach providers to ensure adequate outreach coverage and avoid duplication of services.
- Meeting Participation: Attend monthly Fox Cities Housing Coalition meetings, collaborating with and referring to other Coalition member agencies, and take part in applicable sub-committees.
- Interagency Coordination: Attend monthly Coordinated Entry meetings and monthly interagency collaboration meetings.
- Needs Assessment: Complete client needs assessments utilizing assessment tools in accordance with Home Base program procedures and City of Appleton requirements.
- Follow-up Assessment: Conduct follow-up assessments for individuals/households referred to the prioritization lists.
- License Maintenance: Obtain and maintain HMIS license for data entry.
- Referral Response: Promptly respond to program referrals and community contacts.
- Case Management: Maintain an active caseload of clients requiring ongoing support, consistently meeting with clients to progress in assessed area(s) of need.
- Documentation Accuracy: Maintain accurate files and documentation of interactions, services, and entry/exit into Street Outreach/Case Management, Coordinated Entry, and the City of Appleton’s Motel Voucher Program within HMIS.