What Does A Chief Information Officer Do?

WHAT DOES A CHIEF INFORMATION OFFICER DO?

Updated: May 23, 2025 - The Chief Information Officer (CIO) orchestrates the global IT strategy and its execution, aligning with the overarching goals of the company. This role involves leading the IT department, emphasizing skill development and training to foster a high-performance team. Additionally, the position entails collaborating with various business units to formulate IT policies that comply with regulatory standards and support efficient, uniform processes.

A Review of Professional Skills and Functions for Chief Information Officer

1. Chief Information Officer Duties

Digital Advancement: Play an integral role in ensuring the services provided by LMIG facilities are continually advanced within a digitally enabled future.
IT Service Delivery: Develop and deliver information management and technology services across LMIG facilities, ensuring they align with the group's strategic objectives.
Business Integration: Shift the IT department from tech focus to clinical and business integration, leveraging technology as a supporting platform to empower business transformation.
Technology Enablement: Deliver a digitally enabled organization that ensures staff have the tools they need to deliver outstanding care to patients.
Cybersecurity Leadership: Drive cybersecurity and privacy to gain competitive advantage, build a safer and more secure hospital information system.
Innovation Management: Push boundaries and new ideas, transforming complex business processes through innovation and seizing upon opportunities to enhance high-quality digital services.
Technology Alignment: Ensure that LMIG’s business and clinical needs are reflected in technology applications and services, and that innovation is brought into the group to maximize productivity and performance.
IT Strategic Planning: Direct the planning, design, and implementation of IT operational support for all applications, technical services, and health information management to further the mission of EvergreenHealth.

2. Chief Information Officer Details

IT Management: Develop and manage IT department infrastructure, technology systems, and website platforms.
Customer Experience: Improve customer experience, create business value through technology, and strategic planning of business growth objectives.
IT Support: Prepare and support the IT infrastructure to meet corporate and business goals.
Collaboration: Collaborate with other functional leaders and the executive leadership team to measure system and resource use and allocation.
Strategy Development: Develop the organization’s IT strategy based on technology trends, business strategy, industry direction, corporate priorities.
Cost Management: Provide cost-effective management, rationalization, and simplification of the company’s portfolio of systems and projects.
Policy Enforcement: Establish and enforce appropriate IT policies, best practices, processes, systems, and technology portfolio and lifecycle management, program, and project management.
Standards Establishment: Establish and develop IT standards, strategies, and methodologies.
Control Implementation: Implement and maintain technology controls and guidelines which optimize security, cost-effectiveness, and profitability.
System Upgrades: Suggest hardware and software upgrades as appropriate to improve operations, consistency, and budgetary success.

3. Chief Information Officer Responsibilities

Project Management: Strong project management skills and a proven track record of delivering multiple complex projects involving numerous customers, interests, and goals, on-time and on-budget.
Team Development: Hire, develop, and retain a highly qualified IT team.
Leadership: Motivate and mentor IT management and staff, lead by example through appropriate participation and involvement in oversight of all IT activities.
Succession Planning: Plan and provide continuity and succession for IT staff.
Vision Development: Develop and help drive a shared understanding of a long-term IT vision that describes how the organization needs to operate, present and future.
Innovative Thinking: Utilize ingenuity and inventive thinking to evaluate options and the best solutions based on sound analytical judgment, team input, and the company’s best interests.
Problem Solving: Identify problems in a timely manner, gather and analyze information skillfully, develop alternative solutions.
Pragmatic Leadership: Pragmatic and innovative thinker, and a results-oriented leader driven by business opportunity and client expectations.
Budget Management: Manage budgeting and forecasting within IT budgets and align with the organization’s financial goals.
Negotiation: Strong experience with negotiating skills with vendors and suppliers and working across departments and business lines.
Communication: Strong communication and relationship-building skills with all levels of employees and management, and a proven leader who is an effective, creative, and visionary problem solver.

4. Chief Technology Officer Accountabilities

Customer Engagement: Drive customer engagements and support Sales Telenor with product and solution expertise at different levels in pre-sales, design, and delivery of customer projects.
Strategic Development: Work on a strategic level identifying new and emerging technology areas and enhance business opportunities, ensuring that Ericsson is perceived as a preferred partner.
C-Level Engagement: Work closely with CU teams to build compelling and strong engagement at the C-Level of service providers.
Solution Demonstration: Demonstrate the business value of Ericsson solutions to the customer’s business by understanding their challenges and articulating Ericsson's value proposition to solve them.
Technology Advising: Gain customer awareness by advising them on emerging technologies.
Technology Leadership: Position Ericsson as a technology leader, communicate and discuss Ericsson’s technology strategy and vision with customer CTO/CIO and direct reports.
Sales Support: Provide sales support expertise, conduct in-depth technical discussions with customers.
Solution Proposal: Provide sales support for specific deals, propose solutions covering business requirements, and present to Regions and Customers.
Executive Leadership: Serve as a key and integral member of the executive leadership team.
Strategic IT Planning: Develop, recommend, and oversee the short and long-range vision and strategic plan, objectives, policies, budgets, and operating plans for the information technology function in conjunction with the Chief Operating Officer (COO) and Chief Finance Officer (CFO).

5. Chief Information Officer Functions

Global IT Strategy: Take responsibility for the development of global IT strategy and delivery in line with the overall aims of the company.
IT Leadership: Provide strong leadership and direction to the IT team, ensuring appropriate levels of qualification and training and high levels of personal development.
Policy Development: Work with others across the business to develop IT policies aligned with regulatory requirements and to help support efficient and consistent processes.
Data Strategy: In collaboration with other functional departments, develop and implement enterprise-wide data strategy, governance, control, and policies.
Budget Management: Control expenditure and work with the CFO to develop realistic IT budgets.
Technical Strategy: Develop the technical aspects of the region’s technology strategy and help to scale product development as well as driving continued innovation.
Vision Setting: Set the vision, strategy, and product roadmap for the European Tech team to meet the long and short-term company objectives.
Technology Timeline: Create a timeline for development and deployment of technology services, inclusive of regional and global initiatives.
Team Management: Work closely with the IT Operations, development, infrastructure, and product teams to lead, manage, and scale the team as well as build a strong high-performing culture.
Team Empowerment: Empower and inspire the team to build solutions and enable stronger collaboration within Tech and across the company.

6. Chief Information Officer Job Description

Technology Selection: Select and implement suitable technology to streamline all internal operations
Technology Awareness: Stay up to date with the latest and new technologies
Future Proofing: Ensure the business is future-proofed
Systems Migration: Heads up on the migration of systems and infrastructure
System Design: Design and customise technological systems and platforms to improve customer service
Project Management: Direct and organise projects and measure KPA and SLA delivery
Cost Analysis: Analyse cost, value and risk
Strategy Setting: Set objectives and strategies for the department
Policy Review: Review and update all relevant policies
Team Leadership: Lead and guide the team and manage the IT budget
ERP Coordination: Coordinate ERP projects to match business requirements, monitoring and tracking project guidelines

7. Chief Information Officer Overview

Business Alignment: Promote and align business goals and IT programmes and priorities
Efficiency Drive: Using technology to drive efficiency and measure delivery
ROI Measurement: Determine ROI and measure delivery on IT Projects
System Integration: Advise on and lead system integration for business clients
Automation Strategy: Develop and implement an automation strategy and tools
ICT Alignment: Work closely with the executives to align Information and Communications Technology system design with the Company's strategic, business and financial goals including on-premise, cloud and hybrid cloud technologies
Infrastructure Design: Design, implement and maintain the underlying infrastructure/technology and network architecture to enable and support the information solutions covering the entire infrastructure range
Technology Evaluation: Continuously evaluate emerging technologies to maximize performance, security & efficiency and propose the implementation of such technologies where applicable
Security Architecture: Produce an Information Security architecture based on the company’s security audit and the implementation of such architecture
App Integration: Understanding Application Integration technologies and impact on the company’s infrastructure architecture
Soft Skills: Possess abundant soft skills, such as analytical thinking, verbal/written communication and leadership

8. Chief Information Officer Tasks

IT Management: Responsible for the management, implementation, and usability of information technologies and serves as the primary point of contact
Strategy Execution: Establish and execute the vision and strategy of Information Technology in alignment with and to support organizational needs and communicate such strategies
Best Practices: Establish and execute best practices for software development and data
Process Design: Design and manage processes (including help desks) to support internal customers
System Customization: Design and customize systems and platforms to improve user experience
Technology Selection: Select and implement suitable technology platforms to streamline internal operations and help optimize strategic benefits
Business Assessment: Assess business wants and needs, identify and select among alternative approaches, implement best practices, and collaboratively build and implement plans with all stakeholders
Team Coaching: Coach and develop the information technology team, be able to develop processes for all developers, and provide feedback and opportunities for growth
Data Utilization: Ensure data is harnessed to create operational efficiencies
Data Governance: Responsible for data quality, data governance, and data storage management
Performance Standards: Develop operating performance standards for the technology infrastructure and analysis of performance against standards
Performance Improvement: Implement changes to achieve performance standards
Metrics Monitoring: Establish metrics for monitoring IT effectiveness and the impact of IT on the organization

9. Chief Information Officer Roles

Project Ownership: Owning the strategic project definition, idea generation, development, implementation, operation, and evaluation of the technology program for the company
Trend Research: Staying abreast of technology trends, and researching upcoming trends as it relate to the industry
Software Vetting: Continually vet out and recommend software solutions for enhanced security of data, convenience led by technology in apartment homes, leasing and property operations software, construction and development and senior living
Network Setup: Network design/ network setup for multiple locations nationwide
Creative Leadership: Providing leadership in identifying creative tech solutions, ensuring that they are consistent with the vision of the company as well as the practicality for use at locations nationwide
Technology Planning: Providing leadership for short- and long-range planning for all technology initiatives including vision, goals, program objectives/strategies/activities, infrastructure, staffing, training, evaluation, budgeting, and collaboration with others
Org Structure: Develop and maintain an appropriate IT organizational structure that supports the needs of the business
Budget Management: Direct, coordinate, manage, and monitor the IT budget, all corporate IT resources, and operational enhancement programs, and oversee the IT procurement process and administer an IT inventory management and replenishment program
Management Integration: Working with all levels of management to integrate technology in the ongoing business operations areas
Statewide Leadership: Provide statewide vision and leadership in designing, developing, implementing, and supporting state-of-the-art enterprise technology, information, and infrastructure to deliver an outstanding user experience
Innovation Culture: Encourage a culture of innovation by implementing emerging technologies and approaches
Cybersecurity Plan: Ensure a robust cybersecurity plan is implemented to protect and deflect risks
System Operations: Keep systems operating, information flowing, applications running, and technology advancing, securely and efficiently

10. Chief Information Officer Additional Details

Strategic Direction: Setting the strategic technological direction and ensuring the delivery of systems that will enable the acquisition-driven growth of the company while driving tools to enable better decision making across the organization
Team Leadership: Lead a team of approximately people, supported by a managed service
Executive Partnership: Partner with the CEO, the management team, and operating leaders in managing the company’s ongoing evolution and growth
Growth Management: Undergone significant growth over the past five years and has plans for future acquisitions
IT Integration: Lead IT integration of the organization's acquisitions to ensure a stable, scalable, and unified platform is built
Business Leadership: Provide focused, business-minded IT leadership, emphasizing IT’s measurable contribution to business success and business metrics (revenue growth, profitability, market share, customer service, expense, etc.)
Roadmap Development: Develop and execute IT roadmap that aligns technology to the growth plan and implements best-in-class digital enablement, process automation capabilities, and scalability
Talent Development: Recruit, motivate and develop a superior team
Organization Building: Build and lead a talented, flexible, responsive world-class systems organization that has a high sense of urgency, is customer-oriented and exceptionally responsive
Process Operationalization: Operationalize IT processes across the company
Solution Determination: Determine whether new development versus implementing packaged solutions
Data Enablement: Provide data visibility and tools to commercial and operational teams to better inform business decisions
Credibility Building: Establish credibility throughout the organization, and set an example as a proactive senior leader and change agent who earns respect by demonstrating a sound understanding of business objectives and goals

11. Chief Information Officer Essential Functions

Standards Deployment: Oversee the deployment of company-wide technology standards spanning both applications and infrastructure
Policy Compliance: Ensure compliance with corporate policies and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation and operation of IT systems
Network Security: Oversee the company’s network infrastructure and provide security, regulatory compliance and provision for disaster recovery
Data Security: Maintain the security of all proprietary data to the company and provide for the complete backup of all computer systems in case of system failure or disaster
Technology Evaluation: Evaluate, select, and implement new technology (hardware, software and services) needed to support the company, especially as it relates to mobile technology
Client Meetings: Conducting regular status and business review meetings for each client to understand short and long-term business goals
Roadmap Presentation: Creating, presenting, and implementing annual technology roadmaps, budgets, and reports for each client
Risk Communication: Communicating potential risks related to cybersecurity, network security and industry-specific compliance
Opportunity Identification: Identifying new opportunities to use technology to streamline business processes
Resource Oversight: Overseeing internal support and engineering resources to ensure the successful delivery of services to clients
Client Education: Educating clients on current technology trends relevant to the specific industry
Technical Guidance: Providing technical guidance, counsel, and direction for all individuals on the team to resolve technical issues

12. Chief Information Officer Role Purpose

Strategic Planning: Define and implement an IT strategic plan to position information technology as a differentiator for the University
Resource Coordination: Coordinates central and distributed information resource providers and resources to support the current Texas A&M-Kingsville Strategic Plan
Strategy Establishment: Establishes the overall information technology strategy, direction and strategic and tactical range plans to achieve the University's teaching, learning, research, and service goals
Knowledge Management: Establish, maintain, and apply up-to-date knowledge of technology and information standards, industry trends, and emerging technologies
Executive Advising: Advise executive staff on issues concerning the Information Technology needs of Texas A&M-Kingsville
Vendor Management: Manage strategic relationships with key IT product and service providers
Governance Participation: Participate in governance processes to ensure that objectives are achieved, risks are managed appropriately, and the University's resources are used responsibly, particularly in areas of technology
Program Review: Ensure the annual review and revision of programs, procedures, and plan documents related to business continuity and incident management
Thought Leadership: Act as a thought leader while collaborating with the Provost's Office and Academic Affairs and in campus matters related to teaching and learning with technology, computational research, student success, academic planning, and distance education
Strategic Direction: Participate in creating a strategic direction for teaching & learning with technology and distance education within the context of the University's vision, mission, and goals
Relationship Management: Improve constituent relationship management to create exemplary constituent outreach and engagement experiences, and support growth strategies

13. Chief Information Officer General Responsibilities

Quality Monitoring: Monitor and audit academic and administrative practices to ensure quality educational delivery and support
Trend Analysis: Identify emerging trends and conduct needs analyses on opportunities for new programs and services
Outcomes Assessment: Implement outcomes assessment and continuous quality improvement programs
Marketing Collaboration: Collaborate with Marketing & Communications, Enrollment Management, and Deans to develop and implement integrated marketing and enrollment strategies that identify and market distance education opportunities
Data Strategy: Guide the development of a comprehensive data strategy that encompasses data governance, business intelligence, and an analytics framework that informs University decision-making and management
Technology Leverage: Leverage technology and information to support strategic initiatives to improve retention and reduce the time to graduation
Leadership Partnership: Partner with leadership to support information management and the enabling of practices to improve the management of student and business data
Tool Facilitation: Facilitate the adoption and deployment of tools to improve the use of data analytics in support of University decision-making
Readiness Improvement: Improve organizational readiness and data readiness to make data-driven decisions
Data Management: Develop and implement a comprehensive and proactive plan for collecting, analyzing, reporting, and disseminating data on students, services, and academic programming, including defining policies and procedures that ensure accurate and trustworthy data
Report Submission: Ensure accurate and timely submission of key institutional, system, state, federal, and regional accreditation reports
Leadership Development: Provide leadership and development of a comprehensive institutional research, assessment programs, and strategic planning efforts that support the curricular, analytical, informational, reporting, and regional accreditation needs of the University

14. Chief Information Officer Roles and Details

Resource Management: Serve as the Information Resources Manager (IRM) for Texas A&M-Kingsville by the State Department of Information Resources (DIR)
Requirements Preparation: Prepares the Texas A&M System and the State of Texas Information requirements
Continuing Education: Obtains necessary continuing education to remain current in the field of information technology, including emerging information systems technology and equipment
Compliance Culture: Promote a culture of compliance and information security, quality customer service, and innovation that synchronizes with the University's mission
Security Management: Ensures that the University's information technology is managed in compliance with the University security policies and procedures and with all federal, state, county, and local laws and regulations related to business continuity standards and guidelines
Customer Satisfaction: Manage strategic and tactical activities to ensure customer satisfaction, technical delivery, contract compliance, and resource management
Architecture Governance: Manage the execution of architecture principles, policies and standards, ensuring that architecture guidelines, legal and security policies and standards are followed when developing solution/service architectures
Process Development: Develop a formalized process that consistently reviews and updates the university's information system planning, project management, project approach, standards, budgets, and Best Practices
Productivity Improvement: Identify opportunities to improve productivity, communications, and effectiveness through the use of new and existing information systems and technologies
Staff Leadership: Provide overall leadership for the assigned administration staff

15. Chief Information Officer Responsibilities and Key Tasks

HR Management: Manages the administrative processes for human resource actions (hiring, professional development, promotions, terminations, disciplinary procedures, and salary adjustments) to maintain a skilled technical and customer service-oriented staff. Set expectations & focus, assign duties, delegate responsibilities, evaluate activities, etc.
Performance Management: Provide ongoing performance feedback, goal setting, and development plans for staff
Staff Planning: Plan for future staffing needs
Communication Management: Provide timely communications to staff
Budget Management: Manage budget and direct planning and prioritization of these functions' workload
Professional Development: Play an active role in the professional development of the IT community
Resource Planning: Responsible for budgeting and resource planning
Financial Control: Controls revenues and expenses within the department and is responsible for meeting budget goals and objectives
IT Resource: Manage IT resource requirements to ensure an appropriate balance between tactical and strategic demands and the asset's full life cycle value is achieved
Change Advising: Advising the management with respect to the introduction of company-related change processes
Strategy Development: Development/refinement of IT strategy to advance relevant processes and services of the company within the boundaries of the Yaskawa global IT structure

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