WHAT DOES A CHIEF INFORMATION OFFICER DO?

The Chief Information Officer orchestrates the global IT strategy and its execution, aligning with the overarching goals of the company. This role involves leading the IT department, emphasizing skill development and training to foster a high-performance team. Additionally, the position entails collaborating with various business units to formulate IT policies that comply with regulatory standards and support efficient, uniform processes.

A Review of Professional Skills and Functions for Chief Information Officer

1. Chief Information Officer Duties

  • Digital Advancement: Play an integral role in ensuring the services provided by LMIG facilities are continually advanced within a digitally enabled future.
  • IT Service Delivery: Develop and deliver information management and technology services across LMIG facilities, ensuring they align with the group's strategic objectives.
  • Business Integration: Shift the IT department from tech focus to clinical and business integration, leveraging technology as a supporting platform to empower business transformation.
  • Technology Enablement: Deliver a digitally enabled organization that ensures staff have the tools they need to deliver outstanding care to patients.
  • Cybersecurity Leadership: Drive cybersecurity and privacy to gain competitive advantage, build a safer and more secure hospital information system.
  • Innovation Management: Push boundaries and new ideas, transforming complex business processes through innovation and seizing upon opportunities to enhance high-quality digital services.
  • Technology Alignment: Ensure that LMIG’s business and clinical needs are reflected in technology applications and services, and that innovation is brought into the group to maximize productivity and performance.
  • IT Strategic Planning: Direct the planning, design, and implementation of IT operational support for all applications, technical services, and health information management to further the mission of EvergreenHealth.

2. Chief Information Officer Details

  • IT Management: Develop and manage IT department infrastructure, technology systems, and website platforms.
  • Customer Experience: Improve customer experience, create business value through technology, and strategic planning of business growth objectives.
  • IT Support: Prepare and support the IT infrastructure to meet corporate and business goals.
  • Collaboration: Collaborate with other functional leaders and the executive leadership team to measure system and resource use and allocation.
  • Strategy Development: Develop the organization’s IT strategy based on technology trends, business strategy, industry direction, corporate priorities.
  • Cost Management: Provide cost-effective management, rationalization, and simplification of the company’s portfolio of systems and projects.
  • Policy Enforcement: Establish and enforce appropriate IT policies, best practices, processes, systems, and technology portfolio and lifecycle management, program, and project management.
  • Standards Establishment: Establish and develop IT standards, strategies, and methodologies.
  • Control Implementation: Implement and maintain technology controls and guidelines which optimize security, cost-effectiveness, and profitability.
  • System Upgrades: Suggest hardware and software upgrades as appropriate to improve operations, consistency, and budgetary success.

3. Chief Information Officer Responsibilities

  • Project Management: Strong project management skills and a proven track record of delivering multiple complex projects involving numerous customers, interests, and goals, on-time and on-budget.
  • Team Development: Hire, develop, and retain a highly qualified IT team.
  • Leadership: Motivate and mentor IT management and staff, lead by example through appropriate participation and involvement in oversight of all IT activities.
  • Succession Planning: Plan and provide continuity and succession for IT staff.
  • Vision Development: Develop and help drive a shared understanding of a long-term IT vision that describes how the organization needs to operate, present and future.
  • Innovative Thinking: Utilize ingenuity and inventive thinking to evaluate options and the best solutions based on sound analytical judgment, team input, and the company’s best interests.
  • Problem Solving: Identify problems in a timely manner, gather and analyze information skillfully, develop alternative solutions.
  • Pragmatic Leadership: Pragmatic and innovative thinker, and a results-oriented leader driven by business opportunity and client expectations.
  • Budget Management: Manage budgeting and forecasting within IT budgets and align with the organization’s financial goals.
  • Negotiation: Strong experience with negotiating skills with vendors and suppliers and working across departments and business lines.
  • Communication: Strong communication and relationship-building skills with all levels of employees and management, and a proven leader who is an effective, creative, and visionary problem solver.

4. Chief Technology Officer Accountabilities

  • Customer Engagement: Drive customer engagements and support Sales Telenor with product and solution expertise at different levels in pre-sales, design, and delivery of customer projects.
  • Strategic Development: Work on a strategic level identifying new and emerging technology areas and enhance business opportunities, ensuring that Ericsson is perceived as a preferred partner.
  • C-Level Engagement: Work closely with CU teams to build compelling and strong engagement at the C-Level of service providers.
  • Solution Demonstration: Demonstrate the business value of Ericsson solutions to the customer’s business by understanding their challenges and articulating Ericsson's value proposition to solve them.
  • Technology Advising: Gain customer awareness by advising them on emerging technologies.
  • Technology Leadership: Position Ericsson as a technology leader, communicate and discuss Ericsson’s technology strategy and vision with customer CTO/CIO and direct reports.
  • Sales Support: Provide sales support expertise, conduct in-depth technical discussions with customers.
  • Solution Proposal: Provide sales support for specific deals, propose solutions covering business requirements, and present to Regions and Customers.
  • Executive Leadership: Serve as a key and integral member of the executive leadership team.
  • Strategic IT Planning: Develop, recommend, and oversee the short and long-range vision and strategic plan, objectives, policies, budgets, and operating plans for the information technology function in conjunction with the Chief Operating Officer (COO) and Chief Finance Officer (CFO).

5. Chief Information Officer Functions

  • Global IT Strategy: Take responsibility for the development of global IT strategy and delivery in line with the overall aims of the company.
  • IT Leadership: Provide strong leadership and direction to the IT team, ensuring appropriate levels of qualification and training and high levels of personal development.
  • Policy Development: Work with others across the business to develop IT policies aligned with regulatory requirements and to help support efficient and consistent processes.
  • Data Strategy: In collaboration with other functional departments, develop and implement enterprise-wide data strategy, governance, control, and policies.
  • Budget Management: Control expenditure and work with the CFO to develop realistic IT budgets.
  • Technical Strategy: Develop the technical aspects of the region’s technology strategy and help to scale product development as well as driving continued innovation.
  • Vision Setting: Set the vision, strategy, and product roadmap for the European Tech team to meet the long and short-term company objectives.
  • Technology Timeline: Create a timeline for development and deployment of technology services, inclusive of regional and global initiatives.
  • Team Management: Work closely with the IT Operations, development, infrastructure, and product teams to lead, manage, and scale the team as well as build a strong high-performing culture.
  • Team Empowerment: Empower and inspire the team to build solutions and enable stronger collaboration within Tech and across the company.