WHAT DOES A CHANGE MANAGEMENT DO?
Updated: July 07, 2025 - The Change Management Professional leads organizational transformation initiatives by developing and implementing effective strategies. This position analyzes impact, engages stakeholders, and facilitates smooth transitions to minimize resistance. This role ensures alignment between business goals and change adoption for sustained success.
A Review of Professional Skills and Functions for Change Management
1. Change Management Duties
- Change Analysis: Analyzes proposed changes to determine the effect on the overall system.
- Modification Coordination: Coordinates the recording of modifications for management control.
- Change Reporting: Establishes a change-reporting procedure and prepares directives for change authorization and documentation by appropriate personnel.
- Team Coordination: Daily coordination with development and infrastructure teams.
- Installation Support: Supporting installation and post-installation activities.
- Relationship Management: Creates, sustains and maintains relationships across the organization and with cross-functional teams.
- Report Creation: Creates and maintains reports for senior leadership related to Change Management.
- Agile Adherence: Adhere to Agile principles and philosophies (Scrum or Kanban) in fulfillment of the role.
- Team Collaboration: Collaborate within the direct team in accordance with the Team Agreement, Definition of Ready, and Definition of Done.
- Cross-functional: Work as a cross-functional team member in an Agile setting to help complete and deliver the team commitments.
- Agile Mindset: Collaborate across teams and across business areas in the spirit of an Agile mindset.
2. Change Management Details
- Strategy Development: Develop marketing, communication and change strategies to support IT goals, minimize disruption and maximize engagement.
- Communication Creation: Create and implement clear, concise and compelling communications including newsletters, articles, emails, intranet content, presentations, videos, job aids and FAQs to promote and prepare for new technology, policies and processes.
- User Empathy: Understand the benefits and challenges of new technologies to empathize with users and find engaging ways to increase adoption (may require in-person site visits).
- Stakeholder Support: Provide both strategic counsel and tactical marketing communication support for multiple stakeholders including senior leaders.
- Effectiveness Measurement: Measure the effectiveness of marketing and change management efforts by regularly evaluating successes, opportunities and risks, as well as incorporating feedback/lessons learned for continual improvement.
- Resistance Management: Identify and effectively manage resistance.
- Meeting Facilitation: Facilitate stakeholder meetings and focus groups.
- Training Development: Develop training materials and handouts, and conduct training sessions.
3. Change Management Responsibilities
- Meeting Leadership: Participate, lead, and contribute to agendas and presentations of organized meetings, sharing information, guidance, point of view and expert recommendations.
- Change Influence: Provide positive influence, drive change acceptance, and remove barriers to change adoption.
- Change Navigation: Navigate, socialize, and support change and change management endeavors using a specific methodology.
- Data Communication: Apply skills to include data gathering and analysis and expert communications with an emphasis on relationship development, building and growth.
- Knowledge Contribution: Contributor to intellectual capital.
- Opportunity Identification: Identification of new opportunities to create and deliver value to the client.
- Service Potential: Identify secondary service offering potentials while supporting the primary assignment.
- Operational Excellence: Provide delivery and operational excellence by producing exceptional service, working collaboratively with multi-disciplinary teams, embracing change with agility and adaptability, and maintaining accountability for all assigned commitments.
- Fiscal Responsibility: Supports the organization by practicing fiscal responsibility as well as maintaining compliance with policies and regulations.
- Process Improvement: Supports by contributing to operational developments, process improvement initiatives and strategic planning.
- Leadership Development: Demonstrates leadership qualities by developing and pursuing ongoing career development goals, and providing knowledge transfer of applicable learning to organization team members.
- Service Development: Supports the development and delivery of differentiated service offerings and capabilities
4. Change Management Job Summary
- Stakeholder Engagement: Meet with internal and external stakeholders to identify people, processes, and technology changes.
- Change Leadership: Lead and implement change initiatives related to business processes and technologies.
- Adoption Driving: Drive adoption and proficiency of changes within the organization in compliance with client’s Change Management methodologies.
- Program Leadership: Lead large change management programs on engagements.
- Project Planning: Develop project strategies and plans, including stakeholder assessment, communications, leadership alignment, organization transition, change readiness, capability transfer, and end-user training.
- Team Oversight: Oversee team execution in accordance with project plans, tools, and methods, and support resource planning and acquisition.
- Goal Setting: Develop short and long-term goals, KPIs, and objectives, and develop and execute against an annual operational plan.
- Meeting Facilitation: Lead/facilitate meetings with the client to ensure an understanding of the current company culture and jointly develop a change adoption plan.
- Innovation Application: Utilize innovation, creative approaches, and continuous improvement to drive communications, training, change management and other human resources-related content.
- Coaching Support: Provide direct support and coaching to front-line managers and supervisors as help direct reports through transitions.
- Collaboration: Works collaboratively with consultants, project managers, and corporate and Synch-Solutions staff to develop consulting and project methodology, techniques, tools, and solutions.
- Activity Facilitation: Facilitate change management activities with cross-functional team members and stakeholders to understand and ensure the adoption of the Enterprise Business Transformation.
5. Change Management Functions
- Strategy Development: Develop change management strategies and plans for each project or change initiative.
- Activity Execution: Plan and execute change management activities throughout the change process, including analysis, stakeholder management, communication development and delivery, engagement, learning, and evaluation.
- Risk Analysis: Identify and analyze risks associated with the change and prepare mitigation tactics.
- Practice Application: Apply structured change management practices and methodologies.
- Methodology Improvement: Continuously improve and develop change management methodologies, practices, and processes.
- Stakeholder Collaboration: Collaborate with project and business stakeholders to execute change management activities.
- Change Execution: Execute change, communication, engagement, and training activities.
- Stakeholder Management: Identify and manage stakeholders involved in the change initiative.
- Leadership Support: Provide support and engagement to senior leaders involved in the change.
- Effectiveness Monitoring: Monitor and evaluate the effectiveness of change management efforts.
- Adoption Driving: Drive adoption of the change and ensure it aligns with project and business objectives.
- Communication Facilitation: Facilitate communication and collaboration between various teams and stakeholders involved in the change initiative.
6. Change Management Job Description
- Leadership Recommendations: Provide leadership teams with tactical and strategic recommendations based on process KPIs.
- Team Collaboration: Work with other IT staff in functional or cross-functional teams to meet goals and objectives.
- Work Ethics: Maintain high work ethics and standards in the entrusted team.
- Trend Monitoring: Stay up-to-date with emerging trends in Service management, proposing and developing plans for optimizing and improving Incident, Problem, and Change Management process effectiveness and efficiency.
- Strategic Planning: Participate and support strategic Service Management planning to achieve business goals by prioritizing service delivery.
- Business Alignment: Understand and support in practice the Business goals of the company through personal and teamwork efforts.
- Succession Planning: Solidify succession plans and enhance management capabilities to meet the strategic and operating objectives of the department.
- Data Reporting: Provide data and reporting of trends to Management in ad-hoc, weekly, and monthly formats.
- Report Delivery: Ensure all IPCM reports are delivered on time with no discrepancies.
- ITSM Support: Assist and support the use of unified ITSM tools, including design (advisory mainly), testing, and process implementation.
- Tool Participation: Take active participation in tooling projects impacting Incident, Problem, and Change management.
- Stakeholder Management: Develop and maintain key stakeholder relationships across the internal teams.
- Operational Support: Assist or act as operational IPCM.
7. Change Management Overview
- People Focus: Focus on the ‘people’ side of change, including changes to the workplace, work practices, shifts in desired behaviors, protocols, culture and technology.
- Strategy Development: Develop and implement change management strategies that raise awareness through communications and create both ownership and capability that last beyond the program.
- Client Collaboration: Collaborate and partner with clients’ internal HR, Real Estate and Facilities, IT, Corporate Communications, and Learning and Development teams.
- Delivery Modeling: Create appropriate delivery models dependent on client resources and location that include schedules, activities, and scope documents.
- Design Interface: Interface with Gensler design teams to ensure the connections between the design process and the change program are integrated.
- Proposal Development: Develop proposals, including scope definition, schedules and compensation.
- Project Management: Manage projects, including directing the work of junior colleagues.
- Relationship Building: Build client relationships that have an impact on the financial success of the office.
- Multi-Project: Manage multiple projects and clients simultaneously.
- Data Gathering: Gather data across multiple channels and present this in a concise and client-focused document.
- Client Leadership: Lead client conversations during the initial change management engagement.
- Market Representation: Actively represent Gensler in the Japan market through presentations, SNS and memberships in applicable organizations.
- Workshop Facilitation: Facilitate clients and Gensler colleagues in workshops and problem-solving sessions.
8. Change Management Tasks
- Contract Evaluation: Perform contractual evaluation and/or validation of changes raised by the Design Build Contractor.
- Project Support: Provide support to the project management team to administer the contract between the Owner and Design-Build Contractor.
- Report Preparation: Prepare and present Change Status Reports.
- Compliance Assurance: Ensure the DB Contractor is compliant with contract terms and conditions in relation to the change management process.
- Documentation Preparation: Prepare documentation for change order negotiation packages.
- Package Compilation: Compile full change order packages including justification, executive summary, estimates and checklists.
- Data Updating: Update Oracle Primavera Unifier for revised changes and add new changes to Unifier.
- Record Management: Prepare, maintain, retrieve, and communicate records, reports, or documents required to meet contractual requirements.
- Team Coordination: Coordinate closely with engineering, scheduling, the Resident Engineer and the construction management teams.
9. Change Management Roles
- Enterprise Responsibility: Responsible for the enterprise approach, tools, templates, consultation and communication.
- Process Oversight: Developing and overseeing consistent and systematic change management processes and solutions.
- Approach Application: Applying a structured change management approach and methodology for the people side of change caused by projects and change efforts.
- Risk Identification: Identifying potential people-side risks, anticipating points of resistance and developing specific plans to mitigate or address concerns.
- Stakeholder Engagement: Engaging stakeholders in and providing support for change management processes throughout the organization.
- Readiness Assessment: Assessing change readiness among stakeholder groups, developing implementation activities and delivering communications to obtain awareness, understanding, buy-in and support for change.
- Client Consulting: Consulting and assisting the client and organization to become proficient and effective in change management and adoption.
- Team Evaluation: Evaluating the composition and effectiveness of the client’s change team and organization structure to ensure leveraging the right talent on the right projects.
- Learning Partnership: Partnering with Global Talent and Development to design learning strategies and training to drive effective change.
- Communication Collaboration: Collaborating with internal communications to develop and execute comprehensive change communication plans.
- Executive Reporting: Providing executive leadership with a macro view of ongoing change initiatives and progress, risks, opportunities, and interdependencies.
- Methodology Practice: Serving as the internal practitioner in change management methodologies (Bridges, Kotter, ADKAR, Lewin).
- Measurement Strategy: Creating and managing measurement strategies to track adoption, utilization and proficiency of individual changes.
- Findings Presentation: Presenting findings in a logical and easy-to-understand manner to sponsors and other leaders.