• Deliver projects that involve implementing the software for new clients, expanding the product offering for existing clients and enhancing the capabilities of the core platform.
• Liaise directly with clients to identify and document business and technical requirements
• Provide recommendations on implementation options and system design
• Deliver tasks to a high standard while adhering to implementation timelines agreed upon with both the client and internal stakeholders
• Develop, test and deploy enhancements to the software based on client requirements
• Document deployment steps and liaise with client stakeholders to implement changes
• Provide ongoing support to clients to identify and remediate software issues
• Update project planning and time-tracking systems
• Involvement in core product enhancement, development and testing
• Collaborate with the global Professional Services team, product team and sales colleagues

Skills: Client Liaison, Business Requirement Documentation, Implementation Recommendations, Project Delivery Management, Software Enhancement Development, Deployment Documentation, Client Support and Remediation, Cross-Functional Collaboration

• Responsible for the delivery of assigned tasks within the delivery cycle of a project. 
• Understand a number of the company's technologies to provide technical systems management support or deliver part of a detailed technical design that meets customer requirements. 
• Performing systems configurations, troubleshooting systems errors/problems
• Monitoring and/or testing systems performance, and contributing to the design of technical solutions for customer environments.
• Works under the supervision of the technical lead and with customer-nominated representatives to accomplish assigned tasks.
• Acts professionally with the company's customers.
• Participates as part of a team and maintains good relationships with team members and customers.
• Understand the company's strategy.
• Be aware of knowledge tools and their application.
• Participates in chosen technical community or profession, and regularly attends profession or community of interest events.

Skills: Task Delivery Management, Technical Systems Support, Systems Configuration and Troubleshooting, Performance Monitoring and Testing, Technical Solution Design, Customer Relationship Management, Team Collaboration, Professional Development Participation

• Developing strategies for future delivery of ICT services to meet the client’s business needs and following the Government’s ICT and other strategies
• Defining end-to-end architectures including Business, Applications, Data and Infrastructure
• Production of User and Service Requirements Documentation
• Delivery of key Concept and Assessment Phase products
• Supporting large ICT procurements, including developing procurement documentation, and evaluation strategies and evaluating bids
• Providing technical assurance that proposed solutions are fit for purpose
• Demonstrate a thorough knowledge and understanding of vulnerabilities and threats
• Threat and risk assessments followed up with mitigation options
• Develop network system architecture and design
• Auditing, site acceptance testing and compliance

Skills: ICT Service Strategy Development, End-to-End Architecture Definition, User and Service Requirements Documentation, Concept and Assessment Phase Delivery, ICT Procurement Support, Technical Assurance, Threat and Risk Assessment, Network System Architecture Design

• Maintaining the integrations and interfaces between the IGA and GIR applications and the identity source systems, as well as integration interdependencies between the applications
• Driving the IGA application onboarding factory, while engaging with the IAM Delivery IPT and other IT stakeholders to plan and execute the technical onboarding of critical applications
• Providing problem management, troubleshooting, and root cause analysis of technical errors in the IAM applications or integration between systems, as well as change and release management
• Engaging, aligning, and coordinating with the infrastructure operations IPTs on network, server, OS, and DB issues, ensuring timely planning of system maintenance and service windows
• Participating in the Agile ceremonies and tasks against agreed priorities and objectives
• Engaging in PI planning, backlog management, the creation of features, and user stories.
• Responsible for the design, implementation and operation of a complex global IT service in the SAP (SAP S/4HANA SD/MM and SAP MDG) in close cooperation with the business teams.
• Responsible for the design, implementation and operation of complex enterprise objects like Customer, Vendor, Store, Finance and Article.
• Responsibility for integration efforts in SAP S4H, CFIN and other non-SAP systems.
• Driving and managing international projects to design new business processes as part of our global transformation, as well as optimizing and further developing our system landscape
• Provides advice on technical aspects of solution development and integration and ensures that relevant technical strategies, policies, standards and practices (including security) are applied correctly.

Skills: Integration and Interface Management, Technical Onboarding Coordination, Problem Management and Troubleshooting, Infrastructure Operations Coordination, Agile Methodology Participation, Design and Implementation of IT Services, SAP Integration Management, Project Management and Process Optimization

• Inspire customers to work smarter, learn more and grow every day by connecting, sharing and partnering with customers to find the absolute best technology & connectivity solutions that will help them reach their working and learning goals.
• Be an expert with products and services to identify and recommend referral opportunities.
• Reconnect and follow up with customers to solicit feedback on sales, and promote additional products and services that create value.
• Be a mentor and Lead in selling for the technology and workspaces departments, and cultivate a selling culture with associates to achieve goals and targets.
• Prepare quotes on technology systems and related products when required.
• Provide coverage and assistance in all areas of the store where business needs, including Tech Services.
• Communicate to store leaders, relevant sales information, inventory levels and any product issues.
• Ensure adherence to company merchandising standards, including current pricing, signage, planograms, promotional planners, advertising set-ups and displays.
• Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and customers as a key priority.
• Respond to security-related incidents and provide a thorough post-event analysis

Skills: Customer Engagement and Inspiration, Product and Service Expertise, Customer Feedback Solicitation, Mentorship and Leadership in Sales, Quote Preparation for Technology Systems, Store Operations Support, Sales Communication and Reporting, Safety and Security Management

• Experience writing technical reports
• Strong verbal and written communication skills
• Experience in IT Software Development, IT Operations Management in an enterprise software company, SaaS, or Gaming Company
• Hands-on experience and/or knowledge of SR&ED claim preparation
• Some grant writing or technical writing/documentation experience
• Able to discuss (within own area of expertise) requirements with a customer, and to challenge and clarify when appropriate. 
• Able to develop a high-level design or plan, and then estimate the amount of effort required to deliver. 
• Able to advise the engagement owner about the risks associated with this work package.
• Ability to work with a team to provide written responses to technical proposals and/or reports/documentation for delivery.
• The ability to resolve clients' concerns diplomatically.

Qualifications: BS in Network Administration with 4 years of Experience

• Relevant experience in a similar client-facing role
• Robust technical experience backed up with a deep understanding of Relational databases and SQL
• A good working knowledge of Java, Javascript, and XML
• Working experience with Web servers and API
• Excellent, well-developed interpersonal and client-facing skills
• Fluent verbal/written English communication skills
• Self-motivated, highly accountable and detail-oriented individual
• A strong track record of technical implementations
• Experience working with clients remotely in other geographic locations
• Demonstrable technical problem-solving skills for complex issues, and follow-through actions including documenting and sharing solutions

Qualifications: BA in Management Information Systems with 6 years of Experience

• Technology consulting or relevant experience in a business or technical role
• Big 4 consulting experience, product management, and/or a technical background are a plus
• Ability to create high-quality presentations, models, and analyses, and other deliverables and present them to clients and upper management
• Possession of technical competencies to develop creative and innovative solutions that address client’s business problems preferred
• Ability to assist in proposal writing for business development opportunities as requested
• Ability to analyze and synthesize information to draw accurate, logical, and actionable conclusions
• Hardworking, self-motivated individuals who are comfortable handling ambiguity and able to complete tasks within deadlines with limited supervision
• Experience working in small- to medium-sized teams to achieve project goals and complete major deliverables
• Excellent interpersonal skills to communicate with colleagues and executives alike
• Comfort working with groups, as well as sensitivity to individual, group and organizational dynamics

Qualifications: BA in Information Technology with 5 years of Experience

• Commercial sales (business to business) experience
• Consistent and successful sales track record
• Experience with programming languages such as Java, C#, C++, JavaScript, Web Components, Python or equivalent
• An ambitious, outgoing personality and a will to win
• Experience in leading a team, a plus for leadership
• Creative, “big picture” thinking while maintaining keen attention to detail
• Ability to set, manage and meet expectations and deadlines
• Strong computer skills (Excel, PowerPoint, MS Word)
• Evidence of collaborative working within a globally distributed Professional Services or technical implementations team
• Ability to think strategically, execute effectively, and deliver high-quality work against tight deadlines

Qualifications: BS in Software Engineering with 2 years of Experience

• Hands-on experience using ETL technologies and platforms
• Experienced with working on AWS and other cloud-based platforms
• Proven experience in client management and on-shore/off-shore development model 
• Experience with pharma clients a plus
• Strong communication skills to be able to effectively influence different stakeholders
• High motivation, strong work ethic and positive attitude while working under tight timelines
• Strong attention to detail, and focus on quality
• The ability to present and justify conclusions to project teams and stakeholders
• A willingness to take on new and unfamiliar subject matter
• Exposure to emerging technology and technology trends shaping business

Qualifications: BS in Systems Analysis with 4 years of Experience