• Work both collaboratively in a team as well as independently to complete customer and internal projects
• Participate in client discussions to determine project requirements
• Analyze and troubleshoot complex issues
• Support client implementation activities including data planning, system integration, client resource training, process development and documentation, and user acceptance testing
• Document complex processes for both advanced and novice users
• Manage project hours and timelines and Identify and mitigate project risks
• Communicate with the implementation team and project stakeholders through regular status reporting
• Responsible for implementing the monitoring and event management activities
• Manages activities that take place during solution implementation
• Understanding customer use cases and defining the end-to-end behavior of the solution
• Collaborate with project team members and cross-functional product teams

Skills: Team Collaboration, Client Interaction, Problem-Solving, Client Support, Documentation, Project Management, Communication, Cross-functional Collaboration

• To implement a complete product line based on customer needs/requirements.
• To analyze and document customer needs/requirements for a complete product line.
• To work with other consultants, managers, and customers to develop innovative
• solutions that meet the requirements.
• To participate in systems design.
• To provide guidance and training to customers.
• To conduct testing on deliverables.
• To provide post-implementation system support.
• To evaluate system and enhancements, including trouble-shooting.
• To prepare systems and user documentation. 

Skills: Product Development, Requirement Analysis, Collaboration, Systems Design, Customer Training and Guidance, Testing and Quality Assurance, Post-Implementation Support, Evaluation and Documentation

• Develop a solid understanding of Applications and existing Customers
• Deploy  solutions to Customers that require the ability to not only install, configure, and oversee File Build but also to recommend best practices and diagnose and correct issues/breakdowns in these integrated systems should occur
• Understand these systems and the escalation process for assistance.
• Acting as the conduit for Sales, Programming, and Support Services teams.
• Ability to prioritize tasks and maintain Project updates in a timely fashion.
• Coordinate each Project with the Customer through to completion
• Complete each phase within the Project Management Framework for each Contract, from Project Definition to Project Realization through to Project Closure
• Liaise with internal staff to complete/assist with tasks and update the internal system
• Setting up each Contract/Project and allocating Tasks for scheduling and billing purposes.
• Liaise with Customers and ensure that trouble cases are logged in CRM and addressed to agreed service levels through prioritization, case recording, acknowledgment, resolution, and follow-up on cases

Skills: Applications Knowledge, Solution Deployment, Technical Troubleshooting, Communication Skills, Project Management, Team Coordination, Customer Relationship Management, Problem-Solving Skills

• Know the functions and limits of an application down to the smallest detail to advise the customer comprehensively (technically and conceptually) and to exploit the possibilities of the application according to his requirements.
• Support the application from implementation to project handover and training of the users.
• Recognize the weak points in the implementation and actively drive optimizations/process improvements.
• Solve incidents and implement change requests.
• Monitor the quality and stability of the services.
• Responsible for the day-to-day management of current third-party solutions (e.g. Coupa, SAP Concur, SAP Fieldglass, Jedox) which are connected to the centrally driven SAP environment.
• Coordinate functional and technical software implementations, updates, and upgrades with internal stakeholders.
• Integrate systems and solutions to the corporate applications landscape and ensure proper data provisioning in accordance with Zalando Tech's best practices and standards.
• Evaluate the compliance of software with business requirements and identify improvement opportunities.
• Take responsibility for technical roll-out and maintenance.
• Ensure smooth system operations with a user-oriented mindset in a cross-functional product team while being in charge of 2nd and 3rd-level support requests, following the defined incident management processes

Skills: Comprehensive Application Knowledge, Project Support and Training, Process Optimization, Problem Solving and Change Management, Service Quality Monitoring, Third-party Solution Management, Software Implementation Coordination, System Integration and Data Provisioning

• Complete customer implementations while providing A+ customer experiences.
• Provide customer implementations and training on-site or over the phone regarding Apex and other integrated CAI products software and functionality.
• Provide consulting and training services to customers to improve efficiency and achieve business goals.
• Provide support to Command Alkon customers via telephone and Internet regarding Command Alkon’s Apex product.
• Assess the nature of product or service issues and resolve problems.
• Research open cases by exploring case history and investigating issues.
• Test and reproduce issues to determine the cause of the problem, and relay any bug findings to the Programming Department.
• Document all cases and case notes in Clarify.
• Travel to customer sites for business project meetings, configuration, testing, upgrades, and go-live activities.
• Provide customer training over the telephone or on-site.
• Upgrade, modify, and convert Crystal Reports for customers.
• Train others in the department on an ongoing basis.
• Document implementation processes while applying continuous improvement methodology to optimize customer experience

Skills: Customer Service Excellence, Technical Proficiency, Consulting Skills, Technical Support, Problem Solving, Documentation Skills, Testing and Troubleshooting, Training and Development

• Deploy the application to the production environment
• Prepare and track issue logs and application testing
• Liaise with the Sales Team/Development Team/ Customer Service Team to ensure timely deliveries for implementation of set-up/configuration/customization/post-software deployment of software.
• Document project implementation and new/customized features for all parties affected internally and externally
• Provide system support to APAC sales offices and dealers for daily business operations
• Use own initiative to evaluate customers’ requirements, and configure the software to meet customer’s requirements
• Promote best practices in using Advanced’s software.
• Support customer retention ensuring customer satisfaction, as well as supporting the Sales team with pre-sales scenarios and tender responses.
• Constantly evaluate delivery methods and support blended learning approaches.
• Become an expert in Finance Consultancy within the CareDirector product.
• Become an expert in the Core elements of the CareDirector Product
• Be part of the Social Care Journey as we transform products into a single cloud-based solution

Skills: Deployment Management, Issue Tracking and Testing, Stakeholder Communication, Documentation, System Support, Customer Requirement Evaluation, Customer Satisfaction and Retention, Continuous Improvement

• Use analytical abilities to turn customers’ business requirements and technical specifications into solution descriptions
• Support projects lifecycle from analysis to final delivery ensuring meeting schedule deadlines in cooperation with the team's Scrum Master
• Support Developers and Quality Assurance Specialists during the development phase of ongoing projects.
• Design new solutions and features to meet specific business goals and customer needs.
• Document solutions, outlining areas that need improvement, and create suggestions to streamline application software functions.
• Understanding of Development Methodologies
• Liaising with business managers/directors and software engineers to deliver leading-edge technology to enable digital capabilities.
• System implementation and integration with regional systems such as SAP, and Salesforce
• Perform gap fit analysis to identify and document new custom functionality to be developed
• Understand the application, standards, and its implementation to be able to support them based on the regional template, global compliances, and guidelines

Skills: Analytical Skills, Project Management, Technical Support, Solution Design, Documentation, Development Methodologies, Stakeholder Management, System Implementation and Integration

• To implement a complete product line based on customer needs/requirements.
• To analyze and document customer needs/requirements for a complete product line.
• To work with other consultants, managers, and customers to develop innovative solutions that meet the requirements.
• To participate in systems design.
• To provide guidance and training to customer.
• To conduct testing on deliverables.
• To provide post-implementation system support.
• To evaluate system and enhancements, including trouble-shooting.
• To prepare systems and user documentations.
• Collect requirements via client workshops and take this information to write and configure the platform to required specifications.
• Present solutions or workflows/demos back to the client.
• Responsible for fixing any defects and launching deployments.
• Groom user stories and assist with task breakdown.

Skills: Requirements Gathering and Analysis, Collaborative Problem-Solving, Systems Design and Implementation, Training and Guidance, Testing and Quality Assurance, Documentation, Client Engagement and Presentation, Defect Resolution and Deployment

• Translate business requirements into appropriate configuration and implementation settings for chat and voice bots.
• Environment setup ( application layer and infrastructure layer) for each of the projects across multiple channels ( Voice, text, IVR, digital human)
• Perform automated or manual deployments of cH platform components to different servers across the internal and external environments
• Manage releases to test, UAT and Production for client-facing projects, remediate defects handle emergency hot fixes
• Work with the Product team and Engineering team to triage platform-level vs. application-level defects and enhancements
• Deliver Professional Services engagements with confidence and high quality.
• Understand and translate customer business requirements into a solution that best utilizes cH product functionality.
• Functional Specification documentation and run-book creation for the project  are engaged on.
• Lead and/or contribute to the development of a solution design and/or strategic product roadmap.
• Deliver presentations, workshops, and live demonstrations to a mixed ( internal and external) audience of technical, business, and management staff.
• Attend internal status calls with any Technical Project Managers on projects are engaged on and provide regular updates on progress.

Skills: Translate Business Requirements, Environment Setup, Deployment Management, Release Management, Defect Triage and Enhancement Handling, Professional Services Delivery, Solution Design and Documentation, Presentation and Communication Skills

• Configure innovative platform in complex, large corporations from an application point of view, guiding clients in journey towards utilizing the Cashforce platform
• Using library of ERP connectors, integrate financial systems into Cashforce and build knowledge of how these systems are designed from a database perspective
• During the implementation project, will be the technical go-to person and directly interact with different technical profiles on the client side
• Understand the financial background, added value and functional behaviour of the application and the different modules
• Analyse cash flows from both business and data point of view
• Guide the client in changing business processes, according best practices based on Cashforce experience
• Guide a team of developers and/or partners to ensure implementation of the necessary modifications
• Create and execute functional requirement specifications and test scenarios and scripts
• Support key users on the client side during User Acceptance Testing and validation
• Train colleagues, partners and clients to successfully use and maintain the delivered solution
• Gain responsibilities within team (such as building an efficient implementation process) and have the opportunity to play a key role in the company’s growth.

Skills: Platform Configuration Expertise, ERP Integration Proficiency, Technical Leadership, Financial Acumen, Cash Flow Analysis, Process Improvement, Team Management, Requirement Specification and Testing, User Support and Training, Responsibility and Growth

• Ensure availability, reliability, and performance of the Open Shift/Container Platform.
• Coordinate, escalate, resolve, and close any service request, incident, problem, and change management issues assigned to the team.
• Perform patching, software implementations, and upgrades to RedHat OpenShift technologies.
• Worked varied schedules including on-call responsibilities through a team rotation.
• Automation of operational tasks. Identify and contribute to automation activities. Implement automation that will support regular operational activities - patching, health checks, application operational tasks, etc.
• Provides technical expertise in the establishment and implementation of standards and guidelines that guide the design of technology solutions
• Architecting and implementing solutions requiring integration of multiple platforms, operating systems, and applications across the enterprise
• Execute the Company’s sales strategies and support achievement of established sales quota. 
• Approach use industry knowledge and best practices, coupled with knowledge of how Calabrio’s solutions can drive improvement to secure new business and differentiate us from competition.
• Work in conjunction with account executives and other pre-sales team members to derive a winning proposition and sales strategy for new license opportunities.
• Deliver compelling customer demonstrations that showcase the capabilities of the solutions and areas of greatest value and ROI based on specific customer requirements and needs.
• Collaborate with the sales team to develop the appropriate solution description to drive customer satisfaction and value within the Statement of Work.
• Work collaboratively on cross functional teams to continually provide feedback on ways Calabrio can improve product functionality, consulting services, training offerings and sales collateral, demo content and messaging.
• Provide continuity through the hand off phase to services to ensure the customer’s expectations are met during Sales to CPS transition calls.

Skills: OpenShift/Container Platform Management, Incident and Change Management, RedHat OpenShift Administration, Automation Skills, Technical Standards and Guidelines, Integration and Architecture, Sales Support and Strategy, Customer Engagement and Collaboration

• Ability to obtain government clearance
• Database/SQL query experience
• Strong analytical, troubleshooting, and problem-solving skills using logs and data analysis.
• Programming experience in one of the mainstream programming languages such as Java/JavaScript, C#, Python PHP, Ruby, Swift.
• Ability to learn new software and technologies quickly.
• Strong verbal and written communication skills, attention to detail and timely follow-through.
• Business process analysis, mapping, and design
• Project management understanding
• Knowledge and experience of business methods and practices in the financial services industry is highly desirable.
• Working skills of SQL server, XML, and XSLT.
• General knowledge of HTML, C++, C#, and .NET is helpful.
• Previous experience in the configuration of enterprise systems, maintenance, and business requirements 
• Experience with integrations and/or technical onboarding at companies within finance or banking

Qualifications: BA in International Relations with 5 years of Experience

• Knowledge of utility customer (meter to cash) life cycle.
• Knowledge of a utility Customer Information System (CIS) processes and functionality
• Experience in system configuration is helpful and knowledge of SQL is helpful
• Problem-solving, critical thinking, and analytical skills.
• Strong influencing, coaching, and communication (both written and verbal) skills across all levels of an organization
• Entrepreneurial Spirit, with a willingness to ‘roll up sleeves’ and work at all levels of client organization.
• Experience working with both business and IT groups
• Must be able to successfully manage and complete multiple tasks within deadlines
• Self-motivated, passionate, empathetic, approachable
• Experience in providing software implementation to the utility sector

Qualifications: BS in Computer Science with 4 years of experience

• First- and Second-Level Support (Seeburger)
• Seeburger Administration for Market Communication, Seeburger System Monitoring
• Work Experience on EDI standards EDIFACT / ANSI X12.
• Configuration of Seeburger for AS2, Mail, MapDB, Certificates, Adapter Error, etc.
• Experience with Monitoring of Market Communication Processes
• Experience with Handling of Support Requests and 1st Level Error Analysis
• Experience in Disruption of the AS2 Communication: Error Analysis or Forwarding of Error to GSD/Service Team
• Experience in Test Support and Documentation: Process Changes and Mapping Changes have to be tested and documented on the Test system.
• Experience in Maintenance of Certificates (Configure Keystore, Smime Settings, Check Certificates)
• Have the ability to Analysis of Mapping and Process Faults: Error Analysis, Create and Assign Ticket (OnTrack)
• Have the ability to Support to create Volume Reports
• Have the ability to Support to creation system variables

• Customer-facing experience supporting Enterprise software applications
• Experience in an Application Support role (Cloud-based application)
• Ability to troubleshoot issues, provide configuration guidance, workarounds, and resolution
• Ability to interact with engineers as required to complete resolution
• SQL basic knowledge and fluency in English
• SQL advanced knowledge and practice are considered advantages
• All-round IT knowledge on Windows/Linux servers, job scheduling, databases, SQL, etc.
• Expertise in Excel VBA programming and Azure experience 
• Demonstrated ability to manage a large number of spreadsheets with Marcos
• Good communicator and autonomous team player
• Knowledge of securities lending, equity financing, bond repo, and collateral trading 

Qualifications: BS in Software Engineering with 2 years of experience

• Have strong written and verbal communication skills to provide service and instruction to customers and staff members on software application functions
• Have experience in the material handling/e-commerce industry
• Have sales and contract negotiation experience
• Have accounting, payroll, and utility billing knowledge
• Have solid project management, planning and organizing skills.
• Have the ability to interpret business requirements, and recommend the solution that will meet customer needs.
• Have previous training experience on software applications.
• Know relational databases and relational database applications.
• Have the ability to perform database queries (SQL).
• Have a strong working knowledge of Microsoft Office applications.
• Have a working knowledge of Windows 7 & 10 / Windows Server 2016+ an asset.
• Have good troubleshooting and analytical thinking to resolve issues.

Qualifications: BA in Management Information Systems with 3 years of experience 

• Experience with analyzing, designing, and implementing a scalable application.
• A great interest in the financial world/industry: affinity with (corporate) Finance, specifically in the domains of Treasury, Corporate Accounting, and Financial Planning.
• Effective communicator with high-level financial/business stakeholders. 
• Fluent in ​​English​ and knowledge of other languages 
• Knowledge of query languages (SQL), data handling, and ETL or experience with Business Intelligence/Analytics technologies.
• Knowledge of (relational) data models and worked in a project-based environment.
• Experience with reading/interpreting software code (we are not looking for a developer).
• Talent wins games, but ​teamwork ​​wins championships -mentality.
• Key in building good relationships with peers and clients.
• Fast and independent learner (being able to learn through independent research e.g. via Google, books, and documentation).
• Goal-oriented and like to take initiative and ownership.
• Known for pragmatic, open, and direct approach and have good analytical capabilities.
• Motivated, ambitious, and interested to work in a fast-paced, scale-up environment.
• Knowledge of ​Data Warehousing/dimensional modeling concepts, as well as ​accounting and ERP systems 
• Experience/familiarity with corporate Receivables & Payables processes.
• QlikView/QlikSense, Python, Powershell, batch, Windows, FTP, Visual Studio Code.

Qualifications: BS in Information Technology with 5 years of experience

• Critically brainstorm innovative solutions for clients and the software
• Interest in improving the healthcare system both financially and operationally
• Proficient use of standard business software including MS Office Suite
• Proficient use of reporting tools including Web Intelligence, Crystal, or equivalent
• Proficient use of programming tools including SQL or equivalent
• Positive, proactive, and action-oriented attitude and approach
• Eager to learn and seek new skills and Strong presentation skills
• Excellent verbal and written communication skills
• Experience in integration support
• Strong experience in troubleshooting
• Strong communication, documentation, and collaboration skills
• Proficient in Terraform to provision AWS Infrastructure
• Proficient in Terraform modules and templates
• Experienced in Git workflow
• Hands-on experience on Cloudbees Jenkins
• Hands-on experience in designing Jenkins pipeline patterns

Qualifications: BS  in Data Science with 1 year of experience

• Ability to clean up foundational CI data for CMDB as well as Assets in ServiceNow
• Able to implement the Core System including integration components (LDAP, Discovery, MID Server, Cloud Discovery, Event Management/Service Mapping integrations, etc.)
• Provide Data Collection and Processing (Probes and Sensors / Patterns) via SOAP/HTTPS
• Integrate ServiceNow CMDB/Asset Management with 3rd party tools such as SCCM
• ServiceNow Certified System Administrator and Discovery and/or Service Mapping / Software Asset Management (SAM Pro) / APM Implementation Specialist
• Experience with a minimum 2 or more end-to-end ITOM/ITAM implementation projects focussing on ITOM visibility (Discovery and Service Mapping) at the least
• Able to define and propose CMDB/Asset architecture for complex environments
• Good knowledge of the ServiceNow ITOM and how it integrates with Incident, Change and Problem Management modules
• Working knowledge of WMI, Subnet masks, SNMP, MIBs etc and Technical and Professional Expertise
• Advanced Scripting/ Reporting and other classes area highly recommended
• Demonstrated ability to troubleshoot issues with discovery (Windows, Unix, Network devices, Storage, Databases, Cloud Servers)
• Should have worked with global consulting teams and have excellent communication skills

Qualifications: BS in Computer Science with 5 years of experience.

• Experience in IT projects, preferably in multiple industries.
• Ability to lead business requirements analysis sessions with customer representatives, under minimal supervision and guidance.
• Experience in configuring a Document Management / Business Process Management / CRM / ERP platform to fulfill business requirements.
• Experience in delivering training, documentation, and technical support for the implemented solutions.
• Experience in working with Microsoft SQL Server and/or Oracle database.
• Good English proficiency, both spoken and written.
• Readiness and ability to interact with clients on a constant basis.
• Great sense of individual responsibility and commitment. 
• Willingness to constantly learn in order to stay ahead of the rapid industry changes.
• Great sense of collaboration and team involvement.
• Ability to confer complex information clearly, simply, and diplomatically.
• Willingness to find solutions even to the hardest problems.
• Willingness to analyze issues in full depth and Ability to plan and stay organized.
• Experience in developing applications using Microsoft .NET Framework / C#, JavaScript, and jQuery.
• Experience working with RESTFUL and XML services REST, JSON, SOAP, WSDL, XML, XML Schema, XLST, etc.
• Experience working with Reporting Services (SSRS) or other reporting tools.

Qualifications: BS in Mathematics with 4 years of experience.

• Eperience with or are eager to learn to become an expert in MDM/Product Information Management platforms such as Informatica, Stibo and inRiver.
• Analytic and thorough person who likes solving complex data related challenges
• Affinity with IT, online and e-commerce applications.
• Preferably need to speak Dutch and English and Excellent communications skills 
• Experience with these technologies HTML, CSS, Databases
• Willing to travel and work at the customer when needed (will always be in combination with working at the Osudio offices
• Have knowledge of software development technologies (JAVA, JavaScript, CSS, XML, JSON)
• Have working experience with an MDM and/or PIM platform
• Be a big fan of a no-nonsense culture, with plenty of space for personal initiative and growth.
• Experience of adhering to customer SLAs and/or project deadlines
• Excellent inter-personal skills and the ability to influence others.
• Be willing to take initiative in problem identification and solution provision.
• Experience of working with reporting applications and building SQL based reports

Qualifications: BS in Electrical Engineering with 2 years of experience.

• Experience with UPLC/MS/MS and GC/MS/MS instrumentations and market applications with some management experience
• Interest in applying this technology across multiple types of applications, in particular the areas of food and materials applications.
• Experienced in solving separation problems and ability to troubleshoot and maintain the equipment.
• Strong analytical thinking skills and ability to take initiative
• Action-oriented and customer-centric
• Approachability and interpersonal savvy
• Confident manner and comfortable presenting to others.
• Significant experience of performance liquid (eg dielectric, lubrication or hydraulic) specification/applications/development
• Technical support experience and Practical lab experience
• Proven track record of communicating on technical issues with customers, with a practical outlook.

Qualifications:  BS in Management with 3 years of experience.