Job Summary: 

• Meet with clients to understand their business needs and clarify functional and non-functional requirements.
• Engage stakeholders to validate assumptions and confirm expectations early in the process.
• Translate client requests into clear and structured user stories.
• Define detailed acceptance criteria to guide developers during implementation.
• Ensure user stories are aligned with business objectives and technical constraints.
• Create comprehensive test cases based on documented requirements and acceptance criteria.
• Ensure test cases cover both standard and edge-case scenarios.
• Execute test cases during the testing phase of delivery.
• Document test results accurately and consistently.
• Report defects, gaps, or deviations from expected outcomes to relevant stakeholders.

Skills on Resume:

• Requirements Elicitation (Hard Skills)
• Stakeholder Communication (Soft Skills)
• User Story Writing (Hard Skills)
• Acceptance Criteria Definition (Hard Skills)
• Business Analysis Alignment (Hard Skills)
• Test Case Design (Hard Skills)
• Test Execution (Hard Skills)
• Defect Reporting (Hard Skills)

Job Summary: 

• Assist in project management and coordinate with vendors to ensure smooth system implementation.
• Conduct requirement studies, detailed systems analysis and design, and systems testing for new systems and enhancements.
• Develop test specifications and perform testing in the role of Test Specialist.
• Act as Project or Tech Lead in change management and ensure changes to IT systems are delivered on schedule.
• Conduct impact analysis on application changes.
• Analyze and troubleshoot application problems.
• Implement system software changes.
• Ensure the successful delivery of projects that meet user requirements.
• Manage stakeholders to support overall project success.
• Perform the Business Analyst role to implement business process innovation and change.

Skills on Resume:

• Project Coordination (Hard Skills)
• Vendor Coordination (Hard Skills)
• Systems Analysis (Hard Skills)
• Test Specification (Hard Skills)
• Change Management (Soft Skills)
• Impact Analysis (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Support the development of project plans using standard project planning tools.
• Create and maintain work plans, schedules, milestones, critical paths, tasks, and deliverables.
• Ensure project plans are detailed, realistic, and aligned with agreed objectives.
• Provide regular status updates on project milestones.
• Proactively alert the client or project manager to potential risks or delays.
• Monitor project progress to identify emerging issues early.
• Maintain accurate and up-to-date issue logs throughout the project lifecycle.
• Track issues and follow up to ensure timely resolution.
• Communicate issues and resolutions clearly to relevant stakeholders.
• Continuously look for opportunities to improve service quality and increase customer satisfaction.

Skills on Resume:

• Project Planning (Hard Skills)
• Schedule Management (Hard Skills)
• Milestone Tracking (Hard Skills)
• Status Reporting (Hard Skills)
• Risk Identification (Hard Skills)
• Progress Monitoring (Hard Skills)
• Issue Management (Hard Skills)
• Service Improvement (Soft Skills)

Job Summary: 

• Play a key role in the monthly account analysis statement process.
• Maintain established Treasury Management databases and modify code on demand.
• Document code implementation for risk and change control purposes.
• Design and distribute reporting for the Treasury Management Product and Sales teams.
• Provide data-driven recommendations for business and commercial deposits and services.
• Develop and test new fees implemented during Treasury Management product upgrades.
• Provide intermediate-level technical guidance in Excel and database logic to other members of the Treasury Management teams.
• Participate in other projects.

Skills on Resume:

• Account Analysis (Hard Skills)
• Treasury Databases (Hard Skills)
• Code Documentation (Hard Skills)
• Management Reporting (Hard Skills)
• Data Analysis (Hard Skills)
• Fee Testing (Hard Skills)
• Excel Guidance (Hard Skills)
• Project Support (Soft Skills)

Job Summary: 

• Elicit, analyze, and understand business and data requirements to deliver comprehensive solutions to respective business units.
• Work closely with stakeholders to assess current and future states and perform detailed gap analyses.
• Propose solutions and gain stakeholder agreement.
• Set stakeholder expectations appropriately.
• Provide expert guidance and hands-on support to solve complex and challenging business problems to the satisfaction of key stakeholders.
• Support the Project Manager in developing and maintaining project timelines.
• Assist and support the project team throughout the project life cycle.
• Provide updates to relevant business groups on the status of projects in progress.
• Collaborate with the Quality Assurance team to define test cases related to business requirements and coordinate User Acceptance Testing.
• Serve as a subject matter expert on system functionality for assigned projects.

Skills on Resume:

• Requirements Analysis (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Gap Analysis (Hard Skills)
• Solution Design (Hard Skills)
• Expectation Management (Soft Skills)
• Project Timeline Support (Hard Skills)
• UAT Coordination (Hard Skills)
• Subject Matter Expertise (Hard Skills)

Job Summary: 

• Provide overall business and systems support for Production and User Acceptance Test environments.
• Monitor automated morning scheduled tasks, take timely actions, and update business partners on status.
• Ensure the continued integrity and reliability of existing production systems.
• Generate ad-hoc reports for business users based on specific requirements.
• Provide investigative support for day-to-day system and business-related issues.
• Maintain daily updates to the issue tracking system to ensure accurate documentation.
• Verify that newly implemented system features or enhancements meet user needs as specified in documentation.
• Provide quarterly support for billing runs and statement runs.
• Interview users at a detailed level to analyze and document user requirements.
• Research, analyze, and document business requirements related to data conversion and implementation.
• Design and create detailed data mapping to support data migration and integration.
• Review and document existing business processes to identify improvement opportunities.
• Function within an agile team environment and participate in planning and executing test cases.

Skills on Resume:

• Production Support (Hard Skills)
• UAT Support (Hard Skills)
• System Monitoring (Hard Skills)
• Ad Hoc Reporting (Hard Skills)
• Issue Investigation (Hard Skills)
• Requirements Elicitation (Hard Skills)
• Data Mapping (Hard Skills)
• Agile Testing (Hard Skills)

Job Summary: 

• Evaluate company systems and current processes.
• Compile objectives aimed at improving and streamlining company procedures.
• Assess company performance, information structures, and data formats.
• Analyze software and hardware usage and identify organizational needs.
• Track the progress of system-related initiatives and status reports.
• Develop procedures to enhance existing systems.
• Research and compare hardware and software options to make informed recommendations.
• Provide advice on industry best practices.
• Plan and implement business solutions that support operational goals.
• Document and generate reports evaluating system effectiveness.
• Recommend new system developments aligned with business strategy.
• Analyze relevant data sets to inform system improvements.
• Translate analytical data into formats suitable for team presentations.
• Enhance overall business performance through systems improvements.
• Create guides and documentation for system updates.
• Present key findings and recommendations to IT teams to drive improvements.
• Estimate and establish costs associated with upgrades and enhancements.
• Address issues and inefficiencies within existing systems.
• Compile, write, and distribute detailed system process specifications.

Skills on Resume:

• Systems Evaluation (Hard Skills)
• Process Improvement (Hard Skills)
• Performance Analysis (Hard Skills)
• Technology Assessment (Hard Skills)
• Status Reporting (Hard Skills)
• Solution Planning (Hard Skills)
• Data Analysis (Hard Skills)
• Technical Documentation (Hard Skills)

Job Summary: 

• Gather requirements, design, and deploy the software products.
• Work directly with customers to document business problems, define requirements, and deploy solutions.
• Work as a member of a project team building new functionality and enhancing existing functionality.
• Include technical tasks such as importing data, custom reporting, developing document reports, and implementing approval processes.
• Design integration strategies and workflow between applications and other systems.
• Assist with testing and user acceptance testing activities.
• Develop and present artifacts describing the Business Requirements, including presentations and charts, process flows, data models, use cases, and other requirements documents to document and communicate the requirements.
• Manage, configure, and administer product analytics tools and technology tools used in portals, mobile applications, and websites.

Skills on Resume:

• Requirements Gathering (Hard Skills)
• Customer Collaboration (Soft Skills)
• Software Deployment (Hard Skills)
• Data Integration (Hard Skills)
• Workflow Design (Hard Skills)
• UAT Support (Hard Skills)
• Requirements Documentation (Hard Skills)
• Analytics Administration (Hard Skills)

Job Summary: 

• Configure, maintain, and administer project management and CRM tools.
• Evaluate and manage the usage of product add-ons to meet team and business needs.
• Collaborate with development and design teams to identify procedural efficiencies, including workflows, custom fields, and related configurations.
• Devise, test, and deploy integrations between various applications used within the team.
• Conduct training sessions for employees and new hires and brief teams on new functionalities.
• Provide prompt issue resolution in coordination with the application suite and vendor support teams.

Skills on Resume:

• Tool Administration (Hard Skills)
• CRM Configuration (Hard Skills)
• Add-On Evaluation (Hard Skills)
• Workflow Optimization (Hard Skills)
• System Integration (Hard Skills)
• User Training (Soft Skills)
• Issue Resolution (Hard Skills)
• Vendor Coordination (Soft Skills)

Job Summary: 

• Work with strategic projects to collect requirements for data cataloging.
• Build system integrations between the Enterprise Data Catalog in Collibra and other technical platforms within the firm, including API Management platforms and Big Data environments.
• Create user stories for functional requirements with detailed business processes, operating model changes, and acceptance criteria.
• Collaborate with the architecture and development teams to produce a design for the platform.
• Work with the product owner to prioritize and refine user stories.
• Operate as part of the IT Scrum team within the sprint model to ensure no requirements, questions, or delays impact delivery.

Skills on Resume:

• Data Requirements (Hard Skills)
• System Integration (Hard Skills)
• API Integration (Hard Skills)
• User Story Writing (Hard Skills)
• Acceptance Criteria (Hard Skills)
• Platform Design (Hard Skills)
• Backlog Prioritization (Hard Skills)
• Agile Scrum (Hard Skills)

Job Summary: 

• Collaborate with on-site Government personnel to understand detailed requirements.
• Work with the development team to determine functional technology solutions to meet requirements.
• Assist with system requirements, design, experimentation, testing, and logistics of 5G Smart Warehouse hardware, software, and supporting components.
• Assist remote personnel in troubleshooting and system-level issues.
• Serve as on-site liaison to Government customer and warehouse personnel.
• Assist in remote and on-site experimentation and testing of the prototype system.
• Assist in the preparation of system documentation, operational processes, and technical instructions.

Skills on Resume:

• Requirements Collaboration (Soft Skills)
• Solution Design (Hard Skills)
• System Testing (Hard Skills)
• 5G Systems (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Customer Liaison (Soft Skills)
• Prototype Testing (Hard Skills)
• Technical Documentation (Hard Skills)

Job Summary: 

• Provide customer and system support to the Finance and Procurement applications by resolving issues and coordinating communication.
• Ensure the operational stability, integrity, and availability of products and services supported by the team.
• Ensure compliance with relevant service management standards.
• Support the identification and resolution of incidents associated with the IT service.
• Maintain thorough knowledge of supported systems and guide the use of technology to meet short and long-term requirements.
• Align support activities with the strategic direction of the Procurement and Finance function.

Skills on Resume:

• Application Support (Hard Skills)
• Incident Management (Hard Skills)
• Service Stability (Hard Skills)
• IT Compliance (Hard Skills)
• System Expertise (Hard Skills)
• Strategic Alignment (Soft Skills)
• Stakeholder Communication (Soft Skills)
• Service Management (Hard Skills)

Job Summary: 

• Provide training to technology users and assist end users with common issues.
• Collaborate with business leaders to identify, document, and communicate business needs related to operating systems.
• Assist with projects involving people management systems.
• Define and validate business and functional requirements that drive configuration changes in processes or operating systems.
• Develop deep knowledge of core business functions, processes, and workflows within assigned business areas.
• Understand and document interdependencies between neighboring business functions and integrated systems.
• Document and analyze current business processes and the systems or applications that support them.
• Develop and maintain healthy relationships with key technology vendors.

Skills on Resume:

• User Training (Soft Skills)
• Requirements Definition (Hard Skills)
• Systems Support (Hard Skills)
• Process Analysis (Hard Skills)
• Business Knowledge (Hard Skills)
• System Integration (Hard Skills)
• Vendor Management (Soft Skills)
• Stakeholder Collaboration (Soft Skills)

Job Summary: 

• Implement projects and provide day-to-day operational support of IT systems.
• Execute projects, change requests, and daily operations of IT systems.
• Resolve project-related issues with vendors and key stakeholders.
• Ensure smooth implementation of clinical projects from initiation through deployment and system Go-live.
• Oversee the planning, directing, supervising, and coordinating of department operations, including the provision of supporting infrastructure for operational systems and the dissemination of information.
• Assign work activities, projects, and programs, and monitor workflow.
• Review and evaluate work methods and procedures to ensure effective implementation.
• Prepare various types of correspondence, including general and special reports.
• Oversee preparation and monitoring of IT capital project budgets for approval, IT operating budgets, and control of expenditures.
• Provide support to users for IT applications, including request status tracking, support ticket resolution, SAP program enhancements, and SAP job schedule management.

Skills on Resume:

• IT Operations Support (Hard Skills)
• Project Execution (Hard Skills)
• Vendor Issue Resolution (Hard Skills)
• Clinical System Delivery (Hard Skills)
• Operational Leadership (Soft Skills)
• Workflow Management (Hard Skills)
• Budget Oversight (Hard Skills)
• SAP Application Support (Hard Skills)

Job Summary: 

• Understand Zoot systems and application processing related to core processes and configurations.
• Conduct system performance testing to ensure system reliability, capacity, and scalability.
• Conduct required audits of Zoot systems.
• Analyze data sets from audits to identify abnormalities or defects in code, core processing, and configurations.
• Provide options and recommendations based on analysis of data sets.
• Devise and test options to adapt existing Zoot systems to meet new requirements.
• Assist in the impact analysis of Zoot-related incidents.
• Assist in implementing solutions identified from Zoot Root Cause Analysis action items.
• Serve as the first escalation point for troubleshooting, analysis, and diagnosis of Zoot production issues.
• Serve as a primary escalation point for diagnosis and assignment of tickets beyond Service Desk capabilities.
• Research or assign research of abnormalities involving the network, core code base, Tools and Services, application, and client transactional behavior.
• Evaluate organizational data processing needs and develop long-term plans to meet business requirements.
• Review hardware and software configurations and provide suggestions for appropriate delivery or IT implementation.
• Apply knowledge of industry concepts, practices, and procedures.
• Rely on experience and judgment to plan and accomplish goals.
• Review current and forecast future system requirements and collaborate with System Administration to develop recommendations for mitigation or optimization.

Skills on Resume:

• Zoot System Expertise (Hard Skills)
• System Performance Testing (Hard Skills)
• Audit Analysis (Hard Skills)
• Data Analysis (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Production Support (Hard Skills)
• Incident Escalation (Hard Skills)
• Capacity Planning (Hard Skills)

Job Summary: 

• Assist with the daily activities related to the configuration and operation of systems across mainframe, mini, or client/server platforms.
• Support optimization of system operations and resource utilization, and perform system capacity analysis and planning.
• Provide or contribute to data requirements analysis and definition to support business needs, including translating business rules and functional requirements into written data requirements, constraints, business metric definitions, and source-to-target mapping documents and models during project design and development phases.
• Research, develop, and document complex data relationships that support and describe intricate business problems and rules.
• Contribute to business data definition and design using Conceptual Data Models, Logical Data Models, and Dimensional Models for business automation initiatives.
• Ensure data element names comply with NIMH data element naming standards.
• Ensure data element definitions align with NIMH data management and industry best practices.
• Apply structured data requirements analysis and data modeling techniques according to the Enterprise Performance Life Cycle (EPLC) and NIMH Agile or equivalent methodologies.
• Participate in data quality and standardization initiatives.
• Evaluate data information security requirements in consultation with NIMH ISSO.
• Participate in Joint Application Design sessions with business customers and technical staff to elicit or refine data requirements.
• Collaborate with software developers, business analysts, database and system administrators, and project managers to convey data requirements, translate logical models into physical models, assess the impact of changes, validate compliance, and support testing.
• Provide or contribute to the development and maintenance of logical data dictionaries to support automation projects.
• Analyze and document existing legacy data stores and develop plans for legacy data migration.
• Assess and analyze data quality within legacy data stores and design documentation for remediation strategies.
• Utilize advanced SQL skills for data mining and analysis on Oracle and SQL Server databases in Windows and Linux or equivalent environments.
• Provide or contribute to the creation of NIMH metadata definitions and metadata repository development.

Skills on Resume:

• System Operations (Hard Skills)
• Capacity Planning (Hard Skills)
• Data Requirements (Hard Skills)
• Data Modeling (Hard Skills)
• Data Standards (Hard Skills)
• Data Quality (Hard Skills)
• SQL Analysis (Hard Skills)
• Data Migration (Hard Skills)

Job Summary: 

• Provide analytical services, technical support, and assistance to departments, management, and users on all aspects of application and interfacing software, covering major conversion issues and daily maintenance needs.
• Troubleshoot system problems, research to determine if issues stem from the system, conversions, or training, write system queries to assess problem scope, and coordinate with management, software vendors, and customer service to achieve resolution.
• Assess ad hoc reports and information requests to determine the most expedient and accurate production method, design and develop report formats, and write procedures to enable designated associates to produce the reports.
• Identify discrepancies in systems, present issues to all affected users, assess appropriate steps, and escalate problems to vendors and management while assisting with corrective action implementation.
• Design system workflows, perform customer data analysis, coordinate projects, and make recommendations for technology enhancements.
• Participate in the development of new systems, features, and products by installing and testing in the test environment, writing procedures to ensure compliance with State, OCC, Federal Reserve, UCC, and regulations, including Reg. B, C, and U, training users, and coordinating production turnover.
• Participate in the development and installation of subsystems with responsibility for testing, regulatory compliance, and user training before production turnover.
• Review new vendor releases to application software, summarize new capabilities, evaluate relevance to current needs, assess compatibility with current systems, and recommend implementation priorities.
• Act as administrator for the bank's systems.
• Serve as liaison with application software companies’ user groups, present enhancement requests, and report problems.
• Participate in annual Disaster Recovery testing.
• Maintain a high level of knowledge of user needs, system capabilities, and bank policies to ensure regulatory compliance.
• Ensure service level commitments are met in line with agreements regarding response time and accuracy.
• Maintain compliance with all state and federal regulations and bank policies and procedures, including but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO, AA, and Fair Employment Practices.

Skills on Resume:

• Application Support (Hard Skills)
• System Troubleshooting (Hard Skills)
• Report Development (Hard Skills)
• Workflow Design (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Vendor Coordination (Soft Skills)
• System Administration (Hard Skills)
• Disaster Recovery (Hard Skills)

Job Summary:

• Define, analyze, and document requirements for the development and testing of high-quality software to meet business and customer needs.
• Collect, review, analyze, evaluate, and document business requirements.
• Assist in the preparation of key planning documents, user stories, tasks, and estimations.
• Interface with business experts and analysts, generating user requirements to clearly and concisely define business needs and requirements.
• Partner with the Lead Program Manager for Digital Account Opening on assigned project and work stream tasks.
• Document technical requirements and system impacts from a process flow perspective.
• Maintain a repository of technical requirements, use cases, and related documentation within a library such as Confluence and Jira.
• Ensure repository documents are readily available and maintained for compliance and project documentation repositories, including SharePoint, Smartsheet, or other platforms.
• Use visual tools such as Visio or Figma to create flow diagrams depicting business workflows or documenting system processes and architecture.
• Challenge business units on assumptions during requirements definition.
• Collaborate with Quality Assurance SMEs during requirements definition to drive quality and increase confidence in business requirements.
• Assist QA personnel in developing and executing test cases.
• Support QA by reviewing testing outcomes to ensure technical requirements are met before deployment.
• Translate requirements into design and programming specifications in collaboration with other SMEs.
• Gain an understanding of different roles, interactions, and workflows within the organization.
• Contribute to the initiation and maintenance of key project documents to ensure compliance with government, regulatory, and audit expectations.
• Act as a conduit between the business, IT, and vendors during software deployment.
• Perform in-depth analysis of systems, related documents, and other sources to understand business unit needs.
• Monitor and track project-related actions and issues.
• Communicate issues and serve as a translator between technical, business, and vendor team members.
• Develop visual prototypes and proposals to articulate business needs for the development team.

Skills on Resume:

• Requirements Analysis (Hard Skills)
• User Story Creation (Hard Skills)
• Technical Documentation (Hard Skills)
• Process Modeling (Hard Skills)
• QA Collaboration (Hard Skills)
• Test Case Support (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Project Tracking (Hard Skills)

Job Summary: 

• Advise user departments about functional design and its impact on departmental operations.
• Consult with user departments in analyzing manual and automated systems and assist in presenting detailed functional specifications, formats, and templates.
• Suggest solutions to problems that align with the operational limitations of existing equipment.
• Analyze existing systems and databases and recommend enhancements to address identified business needs.
• Apply working knowledge of application components, such as file structures, in combination with query tools to address business requirements.
• Perform all aspects of internal system acceptance testing to ensure delivery of well-tested system enhancements that meet business requirements.
• Supervise a cross-functional testing team, including preparation of system and integration test data, testing, and reporting test results to programming and management.
• Troubleshoot incidents reported by end users, escalate on demand, schedule system changes, and discuss resolutions to achieve permanent solutions.
• Stay informed about current hardware and software technologies to recommend business solutions that fit system constraints and align with strategic objectives.
• Attend training classes and seminars to enhance skills and creativity.
• Develop and maintain strong written and oral communication skills.
• Support business objectives by investigating user needs and generating innovative solutions.
• Coordinate, analyze, and schedule system change requests with users and supervisors.
• Ensure systems meet user business needs by serving as a liaison and communication point for system change requests and specific business requirements.
• Maintain confidentiality of company records and policies.
• Apply project management skills by helping define and present system solutions and timelines for identified business needs or technical problems.

Skills on Resume:

• Functional Design (Hard Skills)
• Systems Analysis (Hard Skills)
• Solution Recommendation (Hard Skills)
• Database Analysis (Hard Skills)
• System Testing (Hard Skills)
• Test Team Leadership (Soft Skills)
• Incident Troubleshooting (Hard Skills)
• Change Coordination (Hard Skills)

Job Summary: 

• Participate in feasibility, conceptual, functional, and general design studies.
• Work with end users and other stakeholders to determine necessary changes to documentation, training, problem diagnosis, and programs in response to user skill application.
• Provide project management skills on simple to moderately complex projects.
• Advise user departments in selecting software packages from external vendors to meet defined user needs.
• Guide departments in developing or changing internal procedures.
• Communicate and explain business requirement designs to team members, including interface designers, programmers, analysts, documentation writers, and training and support staff.
• Contribute to developing work schedules in coordination with overall departmental and project plans.
• Assign and schedule staff for testing activities to ensure on-time completion, reporting variances to supervisors.
• Develop risk mitigation strategies to minimize the impact on development plans.
• Use effective problem-solving, strategic thinking, and communication to achieve desired outcomes with both internal and external teams.
• Oversee document development across various project work streams, ensuring compliance with internal control standards and regulatory requirements.
• Provide input for complex documents and ensure client readiness of final versions.
• Review documentation with clients and primary users.
• Use requirement gathering templates and protocols effectively to collect necessary information.
• Distinguish between defects, user errors, training issues, and data issues in a testing context.
• Understand and articulate different phases of testing.
• Write simple to moderate test scripts and prepare related test data.

Skills on Resume:

• Requirements Analysis (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Project Management (Hard Skills)
• Vendor Evaluation (Hard Skills)
• Schedule Coordination (Hard Skills)
• Risk Mitigation (Hard Skills)
• Documentation Oversight (Hard Skills)
• Test Script Writing (Hard Skills)