Job Summary:

• Provide technical support at the desktop level for both administrative and academic users by installing, troubleshooting, and maintaining hardware/software/peripherals.
• Works with Help Desk and other IT support staff as appropriate to determine and resolve problems received from clients.
• Participate in all information technology cross-functional initiatives which include but are not limited to Help Desk support, network support, server support, etc.
• Deploy new desktops/laptops for end users ensuring data integrity post-migration, information security compliance, and proper asset management recording and tracking.
• Develop an outstanding customer-centric environment in which all stakeholders feel valued and appreciated.
• Supervise inventory of all desktop equipment
• Purchase and deploy new equipment
• Perform hardware repairs on Own Use equipment (desktops, portables, and mobile devices)
• Install, launch, and recovery support for Mac OS, iOS, and applications
• Evaluate/implement solutions for business support. 

Skills on Resume: 

• Technical Proficiency (Hard Skills)
• Customer Service Skills (Soft Skills)
• Problem-Solving Skills (Soft Skills)
• Asset Management (Hard Skills)
• Network Support Knowledge (Hard Skills)
• Project Management (Hard Skills)
• Hardware Repair Skills (Hard Skills)
• Adaptability (Soft Skills)

Job Summary:

• Provide end-user support (1st and 2nd line support).
• Combination of face-to-face, remote, telephone, IM, email, and IT ticket system entries. 
• All work is to be logged via the ticket system regardless of interaction method. 
• Responsible for interactions with the 3rd line escalations team, assisting with local tasks and end-user troubleshooting.
• Maintain regular site visits to EMEA branch offices, Rapperswil (Switzerland) and Grenoble
• Provide maintenance of user equipment including computers, peripherals, telecoms equipment, meeting room equipment and office printers. 
• Configuration and deployment of hardware for new employees or to replace aging/faulty equipment for existing employees.
• Hardware procurement and spare stock management at multiple EMEA sites and Renewal of software licenses/agreements
• Support IT projects such as office relocations, new tool deployments and OS upgrades
• Provide user onboarding and offboarding. 
• Basic IT systems introduction and training as part of the onboarding process

Skills on Resume: 

• End User Support (Hard Skills)
• Ticket System Management (Hard Skills)
• Escalation Management (Soft Skills)
• Site Visit Coordination (Hard Skills)
• Equipment Maintenance (Hard Skills)
• Hardware Deployment (Hard Skills)
• Inventory Management (Hard Skills)
• User Training (Soft Skills)

Job Summary:

• Provide technical support to end users' requests for equipment, new software and changes to existing configurations and accessories.
• Set up and upgrade computer systems in a networked environment with minimum end-user interruption.
• Take on day-to-day breaks/fix end-user requests from initial contact to problem resolution.
• Research and recommend hardware and software solutions as needed.
• Maintain devices such as printers, networks, scanners, video conference equipment, and mobile devices.
• Troubleshoot and repair, or arrange for repair, of defective computer equipment.
• Communicate the status of issues and projects in progress to those parties concerned on a timely and concise basis.
• Document and communicate system support issues with end users, IT staff, and management via appropriate tools.
• Collaborate with the Production Technology team to create and execute on individual projects and timelines.
• Partner with other IT groups to ensure general upkeep, system lifecycle and organization of technology within the site.
• Assist in the management of inventory and perform inventory audits.

Skills on Resume: 

• Technical Support (Hard Skills)
• System Setup (Hard Skills)
• Problem Resolution (Soft Skills)
• Solution Research (Hard Skills)
• Device Maintenance (Hard Skills)
• Troubleshooting (Hard Skills)
• Status Updates (Soft Skills)
• Inventory Management (Hard Skills)

Job Summary:

• Address and resolve incoming escalated issues from the Service Desk
• Troubleshoot and resolve technical issues with Windows/mac OS computers
• Troubleshoot and resolve technical issues with peripherals, connections to networks (both wireless and wired), AV equipment
• Provide meeting support as needed
• Assist with Zoom connection issues
• Assist with component issues (camera, mic, speakers, etc)
• Maintain loaner pool levels (imaging and setup)
• Anticipates potential problems, and provide possible solutions for management approval
• Maintain a number of application and file-sharing servers
• Manage mobile phone fleet and telecoms accounts
• Manage local tape backup and other regular maintenance/housekeeping tasks
• Handle IT security tasks including ensuring software is up-to-date, security tools are functioning correctly, improvements to existing devices or systems configuration to increase security and investigation of unusual system behavior alongside internal cyber security dept.

Skills on Resume: 

• Issue Resolution (Soft Skills)
• Technical Troubleshooting (Hard Skills)
• Peripheral Support (Hard Skills)
• Meeting Support (Soft Skills)
• Zoom Assistance (Soft Skills)
• Problem Anticipation (Soft Skills)
• Server Maintenance (Hard Skills)
• IT Security Management (Hard Skills)

Job Summary:

• Frontline support via phone (IT Hotline), email and walk-up for software access and hardware issues
• Manage incidents via the IT Ticketing system.
• PC deployment, desktop set up and break-fix issues
• User account administration (various productivity and collaboration systems)
• Mobile device support (Smartphones and Tablets iOS and Android)
• Network printer and scanner setup
• Basic A/V support for conference rooms/meeting setups
• New user setup and walk-through
• Escalation of IT issues in accordance with published policy
• Vendor coordination for repair and other problem resolution
• Develop/enhance user guides and operational documentation
• Support of offsite company events (local and national locations)
• Network printer/MFD setup and operational troubleshooting.

Skills on Resume: 

• Frontline Support (Soft Skills)
• Incident Management (Hard Skills)
• PC Deployment (Hard Skills)
• User Account Administration (Hard Skills)
• Mobile Device Support (Hard Skills)
• A/V Support (Hard Skills)
• User Onboarding (Soft Skills)
• Vendor Coordination (Soft Skills)