• Analyze, optimize, and update data, processes, and code to troubleshoot problems and identify areas for improvement.
• Provide technical support for end users.
• Act as junior System Administrator for Vendor Management and Contracts systems of record.
• Configure, test, and implement new system functions, workflows, features, and reports.
• Evaluate business processes and continuously improve systems.
• Execute risk assessment and scorecard support duties.
• Support compliance with Corporate Policy requirements.
• Conduct audits, including reviewing data and documentation for accuracy and consistency, systems analysis, and Policy compliance.
• Take personal accountability in driving complex and nuanced deliverables from start to finish.
• Contribute meaningfully in strategic department and divisional projects.

Skills: Data Analysis, Technical Support, System Administration, Workflow Configuration, Process Improvement, Risk Assessment, Compliance Auditing, Project Execution

• Evaluate and recommend a configuration that maximizes software capabilities.
• Gather the requirements and analyze client needs and gaps.
• Prepare documents and specifications that describe the configuration changes during the Construct phase of a project.
• Configure the solution using relevant tools or system applications based on the solution definition and customer requirements.
• Be involved in the creation, execution, and maintenance of detailed and accurate test plans.
• Support the preparation of functional and technical training.
• Support the resolution of configuration and implementation-related issues if and when they arise.
• Support configuration solution during a project's lifecycle, including development, testing, and post-production.

Skills: Requirements Analysis, Solution Design, Configuration Management, System Implementation, Test Planning, Technical Training Support, Issue Resolution, Lifecycle Support

• Analyze, evaluate, and modify new or existing programs and systems.
• Translate business requirements into technical requirements and design.
• Prepare specification, change requests, and documentation.
• Perform programming, testing, and debugging, and conduct effective code walkthroughs.
• Prepare and execute the test plan and scripts for the system integration test.
• Prepare technical implementation plan.
• Provide support to the production system.
• Perform user support and training.
• Ensure the service levels are met, and the auditory and regulatory compliance are met.

Skills: Systems Analysis, Technical Design, Documentation Management, Software Development, System Testing, Implementation Planning, Production Support, Compliance Assurance

• Analyze weekly Engineer project data to prepare weekly and monthly level program status reports.
• Monitor engineering project progress, anticipate and reduce risk.
• Perform data analysis to identify cycle reduction opportunities.
• Identify and remediate project workflow sequence errors.
• Perform national-level project-level deep dives to identify delay root cause analysis.
• Develop, review, and continuously improve the business operation reporting process.

Skills: Project Data Analysis, Status Reporting, Risk Management, Cycle Time Analysis, Workflow Optimization, Root Cause Analysis, Process Improvement, Operations Reporting

• Complete assigned departmental projects according to defined objectives and timelines.
• Provide ongoing support for business applications to ensure stable operation.
• Contribute to the development of the project scope by identifying key deliverables.
• Assist in creating detailed task plans that align with project goals.
• Provide structured input to help determine required resources for project execution.
• Support the analysis and documentation of information system requirements.
• Collaborate with stakeholders to clarify functional and technical needs.
• Design clear process flow charts to illustrate system and workflow logic.
• Track progress against project milestones and schedules.
• Prepare and deliver accurate reports on project status to relevant stakeholders.

Skills: Project Coordination, Application Support, Scope Definition, Task Planning, Resource Estimation, Requirements Analysis, Stakeholder Collaboration, Process Mapping

• Determine theoretical speeds in a production line or product breakdown, and conduct bottleneck and loss analyses.
• Create workflow charts for production lines and logistics processes, and conceptualize projects by identifying the improvement areas based on the analyses.
• Determine the appropriate production rate-staff combinations and collaborate with relevant units to conduct financial analyses of these combinations.
• Determine standard times based on processing points through method and time research studies.
• Determine and follow the production line norm for staff and indirect staff.
• Participate in Kaizen setups.
• Contribute to the improvement of the working environment of factory staff through ergonomic improvement proposals.
• Participate in the determination of warehouse locations, regions of responsibility, and capacities on the logistics network based on service level and cost parameters.

Skills: Industrial Engineering Analysis, Bottleneck Analysis, Workflow Mapping, Capacity Planning, Time Study Analysis, Kaizen Improvement, Ergonomic Design, Logistics Optimization

• Support survey and technical solution development.
• Conduct site surveys to determine existing facility conditions.
• Design and prepare drawings for building automation system controls.
• Complete minimum airflow calculations per the applicable code, such as ASHRAE 170, 62.1, or other state and local codes.
• Implement basic building automation system programming modifications as directed by the project lead.
• Assist in the implementation of advanced building automation system programming modifications as directed by the project lead.
• Assist in the completion of energy savings calculations.
• Attend meetings with owners, clients, and subcontractors and prepare meeting notes and site observation reports.
• Participate in internal and external training programs as required by the supervisor.

Skills: Site Surveying, Technical Solution Support, BAS Design, Airflow Calculations, BAS Programming, Energy Analysis, Client Coordination, Technical Documentation

• Assist in the implementation and support of Yardi Systems integrations, including Rent Café, Rent Café CRM, Vendor Café, Vendor Shield, and third-party integrations.
• Manage Yardi support tickets and work directly with Yardi corporate support on escalations.
• Lead weekly support calls with the Yardi Support Team.
• Lead and manage projects.
• Train new users in Yardi Voyager and CRM.
• Support various departments with importing and validating data into Yardi and assist in troubleshooting.
• Conduct quarterly and annual user security audits in Yardi and other business systems.
• Work directly with the Business Systems Implementation Manager in piloting new products and features, and provide user training.
• Run SQL queries to extract data.

Skills: Yardi Integrations, Ticket Management, Vendor Coordination, Project Leadership, User Training, Data Validation, Security Audits, SQL Reporting

• Lead business requirement analysis and provide recommendations for business solutions and processes, considering risk management and cost-benefit analysis.
• Be part of the initial transition period from day one product rollout to support operations, conduct timely communication, and manage business expectations.
• Minimize resistance and sentiment of changes by evaluating the impact and removing impediments.
• Be responsible for successful project delivery on time, within budget, on scope, and with quality.
• Utilize industry best practices, techniques, and standards throughout the entire project execution.
• Engage product and production support teams to ensure the timely resolution of production issues.
• Work on a project basis with other internal departments for successful rollout.

Skills: Business Analysis, Solution Recommendation, Change Management, Project Delivery, Best Practice Execution, Production Issue Resolution, Cross-Department Collaboration

• Contribute to requirements gathering for proprietary investment tools.
• Perform systems analysis to support enhancements on the modelling platform.
• Support the development of investment tools used across the firm.
• Participate in testing activities to ensure application quality and reliability.
• Assist with ongoing maintenance of proprietary modelling applications.
• Learn and support proprietary investment applications used by global investment teams.
• Manage delivery timelines to ensure milestones are met.
• Communicate progress, risks, and dependencies to relevant stakeholders.
• Provide regular status reports and maintain issue tracking records.
• Author clear and accurate support documentation for end users and support teams.

Skills: Requirements Gathering, Systems Analysis, Investment Tools Support, Application Testing, Platform Maintenance, Delivery Management, Stakeholder Communication, Technical Documentation

• Analyse current applications/systems and processes to facilitate automation and process improvement.
• Troubleshoot problems to determine severity, priority, and ultimately resolve.
• Timely, accurate, and professional communication to the business during system outages.
• Identify and document fixes.
• Work with other teams to assist in creating permanent resolutions and fixes.
• Continuously strive to improve customer support, identifying opportunities and recommending solutions for improving service efficiency and effectiveness.
• Monitor production systems using HP OMi and other tools and respond accordingly.

Skills: Systems Analysis, Process Automation, Incident Troubleshooting, Business Communication, Fix Documentation, Cross-Team Collaboration, Service Improvement, Production Monitoring

• Document system designs to ensure clarity and accuracy.
• Review requirements documentation to confirm completeness and alignment with objectives.
• Support customer-reported incidents through timely investigation and resolution.
• Resolve technical issues to restore normal system operation.
• Facilitate unit testing to validate individual system components.
• Support business acceptance testing to ensure solutions meet user needs.
• Create comprehensive training materials for end users and support teams.
• Maintain quick reference guides to enable efficient system usage.
• Develop and update system configuration documentation.
• Execute technical configuration and design activities using creative solutions to meet customer requirements.

Skills: System Documentation, Requirements Review, Incident Resolution, Technical Troubleshooting, Unit Testing, Acceptance Testing, Training Development, Configuration Design

• Ensure the firm’s technology infrastructure meets defined service standards for performance and availability.
• Support all client computing devices, including desktops, laptops, and mobile phones.
• Maintain technology services within offices, external locations, and meeting room facilities.
• Assist users with application-related queries and system usage issues.
• Maintain clear and continuous communication with users during issue resolution.
• Triage technology issues to determine priority and impact.
• Resolve standard technical issues quickly and efficiently.
• Escalate complex or high-impact issues to the appropriate specialist teams.
• Identify recurring issues and analyze trends in reported problems.
• Deliver temporary workarounds while coordinating permanent fixes with IT teams.
• Establish and maintain strong working relationships with the global IT SA team and drive effective communication.

Skills: IT Service Support, Device Management, Infrastructure Operations, User Assistance, Incident Triage, Issue Resolution, Problem Analysis, IT Collaboration

• Work with the business to collect and translate business insight, ideas, and concepts into clearly defined requirements for system design and improvements.
• Assess, troubleshoot, and resolve issues or problems related to any application and associated infrastructure within the assigned business area.
• Coordinate and assist the technical efforts of the wider IT community and vendors to ensure the IT systems and associated infrastructure are available and optimized.
• Proactively identify and implement preventative measures to ensure application availability at all times.
• Lead small-sized projects.
• Develop a comprehensive understanding of the business processes and build a strong working rapport with business users.

Skills: Business Requirements, Application Support, Incident Resolution, Infrastructure Coordination, Preventive Maintenance, Project Leadership, Process Understanding, Stakeholder Engagement

• Conduct current state analysis to understand existing processes and constraints.
• Design future state processes aligned with strategic objectives.
• Prioritize tasks and features according to the approved business plan.
• Collaborate with Product Owners to clarify product goals and expectations.
• Engage with business stakeholders to gather and refine business requirements.
• Understand the product vision and overall business needs.
• Translate business requirements into clear and structured product documentation.
• Conduct user acceptance testing to validate delivered functionality.
• Report identified bugs and defects to ensure alignment with initial requirements.
• Construct workflow charts and process diagrams to visualize operations.
• Study system capabilities and write detailed functional and technical specifications.

Skills: Current State Analysis, Future State Design, Requirements Prioritization, Product Collaboration, Stakeholder Engagement, Product Documentation, User Acceptance Testing, Process Modeling

• Be the first point of contact for user questions and issues.
• Assist in resolving and ensure issues are resolved within agreed service levels.
• Participate in the systems user group forum and identify and prioritise potential enhancements and new tools.
• Capture requirements for system enhancements, understand areas of concern, and capture ideas for improvement.
• Create and maintain documentation.
• Address support tickets and escalate to IT support.
• Assist in resolving and ensuring issues associated with the system are resolved within agreed service levels.
• Update MRI documentation, including procedures, user guides, training documents, and e-learning tutorials.
• Process MRI-related records, including change requests, issues log, and enhancement requests.
• Thoroughly test fixes and enhancements and update test scripts before deployment to the live system.
• Assist with system upgrades and service pack testing.

Skills: User Support, Issue Resolution, Requirements Gathering, Documentation Management, Ticket Escalation, System Testing, Change Management, System Upgrades

• Conduct effective program walkthroughs with the team and user departments.
• Analyze requirements and derive optimal or effective system solutions.
• Design components for new or existing applications and write quality technical specifications.
• Create system design and functional specifications for all new development projects.
• Plan system integration tests, design test cases, and review test results.
• Plan, organize, and control tasks and sub-tasks for the project.
• Provide assistance and advice to business users in the effective use of applications and information technology.
• Investigate and resolve application functionality-related issues and provide first-level support.
• Practice and enforce strict coding and configuration management standards.

Skills: Requirements Analysis, Solution Design, Technical Specifications, System Design, Integration Testing, Project Task Control, Application Support, Configuration Standards

• Perform analysis, design, development, and testing for assigned applications.
• Develop solutions by configuring software to meet business objectives.
• Devise or modify procedures to solve problems, considering software capabilities and limitations.
• Participate in application analysis and impact analysis of new or different applications, processes, or changes.
• Provide application support and guidance to end users and team members.
• Be responsible for and oversee day-to-day tracking and follow-up on issues and questions of daily operations.
• Prepare knowledge base articles on common issues and requests.
• Perform problem management activities to identify root causes of issues and work with the appropriate groups to implement a resolution.
• Gain an understanding of business processes and how the technologies enable the process.
• Consult with users to identify current operating procedures.

Skills: Application Development, Software Configuration, Process Improvement, Impact Analysis, Application Support, Issue Tracking, Knowledge Management, Problem Management

• Develop, implement, and maintain change control solutions.
• Develop and maintain database stored procedures, views, and functions.
• Produce ad-hoc queries and develop selections to support business needs.
• Create and maintain technical documentation related to the project.
• Investigate and rectify inefficiencies in database queries and processes.
• Maintain best practice audit controls for production environments.
• Create and maintain documentation for technical and functional processes.
• Analyse, design, and document interfaces between applications and third-party systems and work with external software vendors to implement effective incoming and outgoing data exchange.
• Work with reporting, data warehousing, and data analytics teams to source data from the database in an efficient manner.
• Participate in post-implementation reviews to assess process performance and use feedback from managers and stakeholders to determine success or requirements for additional review.

Skills: Change Control, Database Development, SQL Querying, Technical Documentation, Performance Tuning, Audit Controls, Systems Integration, Data Collaboration

• Analyze business and system requirements and work with vendors and in-house application development teams to deliver technical solutions to address business and operational needs.
• Coordinate with and facilitate between system owners, business owners, and relevant functional units on project rollout, communications, testing, and other activities to meet the business objective.
• Prepare business and technical requirements documents along with the systems customization specification.
• Coordinate internal and business review and obtain business signoff for related project and system enhancement documentation, such as project cost, plan, and specifications.
• Plan and execute end-to-end business case, acceptance testing, training, and communications.
• Build strong relationships with sales and traders, particularly those based in Asia sites, including understanding their requirements and translating these into actionable IT tasks.
• Enable adoption of the SDLC framework.
• Drive project work across disparate and global IT teams and collaborate with stakeholders in Business Management, Operations, Compliance, Risk Management, and Audit.
• Prepare application system flow, operation, and user documentation.

Skills: Business Analysis, Vendor Coordination, Requirements Documentation, Stakeholder Management, Acceptance Testing, SDLC Enablement, Global Collaboration, System Documentation

• Take necessary actions to meet daily, weekly, and monthly goals and objectives.
• Communicate effectively with all peers and the supervisor.
• Provide daily supervision and direction to all production staff.
• Monitor the performance and health of servers and databases.
• Provide support, documentation, and guidance to vendors to ensure they are meeting their goals.
• Assist in the development and deployment of security policies and standards, and ensure vendor and employee adherence to standards.
• Ensure that the values, objectives, and quality standards of the company are achieved and met.
• Monitor server deployments to ensure uptime and performance.
• Work periodically with the Director of IT Infrastructure and the Manager of Cloud Services to review and audit vendor work.
• Assist in the design of a data warehouse that can support thousands of geographically dispersed users with minimal interruptions and maximum fault tolerance.
• Provide deep Tier-3+ resolution for complex Windows server issues and act as a liaison between the business and outside vendors to ensure proper resolution.
• Provide technical expertise in the setup, optimization, and monitoring of Microsoft SQL servers.

Skills: Team Supervision, Server Monitoring, Vendor Management, Security Governance, Infrastructure Operations, Cloud Collaboration, Tier-3 Support, SQL Server Administration

• Work with business functions to define, determine, analyse, document, and communicate the objectives, business requirements, and priorities for information systems and solutions.
• Work with application and technical experts on the solution design, implementation, support, maintenance, and enhancement of the information systems.
• Lead or conduct requirements management activities and ensure that the impact of changes is well understood and approved by the appropriate stakeholders within the organization.
• Lead or conduct solution assessment and validation to ensure that functional and technical specifications meet the identified business needs within the organization.
• Be involved in system architectural design, development, and deployment of the enterprise's overall systems.
• Define system solutions based on user needs, cost, and required integration with existing applications, systems, or platforms.
• Review test plans and testing methodology to mitigate risks and participate in testing the solution to ensure the solution meets functional and non-functional requirements within the organization.
• Conduct problem analysis and escalate complex issues for additional analysis and resolution.
• Work with developers on application issues investigation, bug fixes, and application architecture design.
• Assist with application implementation planning and execution.

Skills: Business Requirements, Solution Design, Requirements Management, Solution Validation, System Architecture, Integration Planning, Test Review, Issue Escalation

• Communicate and collaborate with operations and automation engineers to perform user account reviews.
• Update Data Integrity Assessments and route them through change control.
• Document and complete historian tag updates.
• Perform records retention tasks.
• Manage department systems and data related to obsolescence, software storage in TFS, functional specification IDs, time tracking, shutdown project data tracking, EAMS support, and license management.
• Manage training documentation for onboarding new colleagues and create computer-based training and job aides to assist in training.
• Assist the Compliance lead with strategy, methodologies, SOP periodic review, CAS reviews, and other documentation.
• Assist with monitoring and data gathering required by ongoing programs, and possibly build machines required for security, or configure machines to restrict USB use or scan for USB, and install patches.
• Assist the Infrastructure lead with strategy, methodologies, and documentation of processes and procedures, and possibly build virtual machines or other standard builds.
• Perform network maintenance and troubleshooting.
• Assist the Project Management lead with strategy, methodologies, and project tracking data and metrics.

Skills: Account Reviews, Data Integrity, Change Control, Records Management, Systems Administration, Training Materials, Compliance Support, Network Support

• Be part of the Client Production Team, performing similar roles and responsibilities under similar work conditions.
• Provide ongoing system support and maintenance, including 24x7 standby support based on the duty roster.
• Respond promptly to system issues and requests.
• Conduct investigation, assessment, evaluation, and deliver solutions and fixes to resolve system issues.
• Handle and deliver Production Change Requests based on need.
• Perform system monitoring, such as error queues, alerts, and batch jobs, and execute the required actions or SOPs.
• Perform and support regular and periodic system patch, maintenance, and verification.
• Perform and support planned system upgrade work, cutover to production, and post-cutover support and stabilization.
• Perform and support work required to comply with audit and security requirements.
• Follow client policies, governance, and Standard Operating Procedures.
• Engage users, other client teams, MOH, vendors, and other relevant parties.
• Work after normal client business or office hours based on need, such as during system patching, maintenance, cutover, and verification, or in response to high-severity or critical system issues.
• Provide client production support or stand by due to other system issues or requests.

Skills: Production Support, System Maintenance, Incident Response, Change Management, System Monitoring, Patch Management, Upgrade Support, Security Compliance

• Identify the gap in the existing system and prepare the To Be business process, and fill the gap by identifying the right SAP solution, configuration, development, and enhancements.
• Work on inbound, outbound delivery process, shipping process, and stock transfers.
• Implement complete Handling Unit and Storage Unit Management for finished warehouses.
• Work on interfaces with shipping, freight forwarders, and design the drop shipment process.
• Resolve ERP and EWM delivery integration issues and handle master data transfers from ERP to EWM.
• Handle delivery documents and inbound delivery flow from ERP to EWM and back.
• Work on putting away and picking strategies and indicators, and the capacity check indicator.
• Work on split TO creation, two-step picking, fixed bin replenishment, HUs, and cross-docking.
• Work on completing HUs and storage units, and set up auto packing instructions for HUs creation.
• Work on customized two-step replenishment for bin top off, bin minimum quantity, and open deliveries.
• Work extensively on the wave picking process for outbound deliveries.
• Create functional specs for handheld system interface for put away against PO, process order, picking against sales delivery, and design RF screens for WM for GR, GI, and PCNs.
• Work on route determination and cost calculation process in the shipping and transportation module.
• Enable RF for inbound and outbound deliveries with HUs and SUs, and manage shipping functionalities.

Skills: SAP Gap Analysis, SAP EWM Configuration, Delivery Processing, Warehouse Management, Picking Strategies, Handling Unit Management, RF Configuration, Transportation Integration

• Support an Agile development team through work with product owners and customers to enable implementation decisions.
• Communicate effectively within the team and with other teams.
• Analyze, identify, and create system, data, and process requirements for new or changing customer requirements.
• Analyze, understand, and document the flow of information between applications, databases, and third-party systems for data and reporting.
• Analyze and map system capabilities to create options to satisfy requirements or make trade-offs.
• Ensure new capabilities are aligned to business priorities, best practices, policies, and standards.
• Describe and communicate the potential impacts of system changes.
• Ensure creation of initial data, system setups, and configurations needed to support the solution.
• Ensure development and execution of test designs and plans to validate the solution.
• Partner to deploy system changes, ensuring cross-functional coverage, coordination, and acceptance.
• Ensure change management to enable business readiness for the uptake of new capabilities.
• Develop and deliver system and process training documentation to support the business transition.
• Anticipate and mitigate project risk, document decisions, and manage change.
• Drive ongoing system support activities, including issue management, troubleshooting, and resolution.
• Diagnose system and data issues and work across teams to resolve.
• Propose innovative operational changes, including processes and systems.

Skills: Agile Collaboration, Requirements Analysis, System Integration, Solution Design, Test Management, Change Management, Risk Mitigation, System Support

• Understand commonly used network-related protocols and applications, including OSPF, BGP, TCP/IP, 802.1x, 802.11, SIP, ICMP, H.323, IPSEC, and IPv6.
• Support layer 2 and layer 3 switching, routing, wireless, appliances, and test equipment.
• Perform under the standards identified by DIACAP, Risk Management Framework, and other applicable accreditation standards.
• Handle network issues, incidents, requests, and other ARL support tickets related to the network.
• Maintain network perimeter security engineering and operations.
• Determine requirements and design, configure, and engineer enterprise-level networks.
• Plan for expansion, modification, integration, and redundancy of enterprise networks.
• Plan and execute network reconfiguration, diagnostics, and testing.
• Provide recommendations to the Government for network upgrades and improvements based on traffic analysis and emerging technologies.
• Assess new network technologies.
• Perform advanced network research, analysis, and engineering.
• Configure and monitor firewalls.
• Design, architect, and secure RDENET networks.
• Design, engineer, and maintain Research, Development, Test, and Engineering networks in DoD environments.
• Develop RDT&E environment policies, practices, and standard operating procedures for Government review and approval.
• Prepare documentation, reports, SOPs, and diagrams required to satisfy accreditation requirements of RDENET networks.
• Maintain 99.99% required network uptime.

Skills: Network Protocols, Routing & Switching, Network Security, Incident Management, Network Design, Firewall Configuration, Network Engineering, Compliance Standards

• Develop, design, test, and assist in the preparation, evaluation, and implementation of client application programming and systems solutions, and in the maintenance and modification of currently used programs.
• Participate as a technical team member in the design, programming, and testing of system projects and enhancements within a specific functional area.
• Provide day-to-day support, including problem resolution and coordination of operational activity relative to job scheduling.
• Research and evaluate alternative solutions and make recommendations for improved system operations, control, or enhanced business function.
• Formulate logical statements of business requirements with some guidance and devise, test, and implement efficient cost-effective application program solutions.
• Devise data verification methods and standard system procedures, participate in systems testing, and prepare program test data.
• Test and debug programs.
• Ensure compliance with applicable Corporate and Divisional Policies and procedures.
• Set options in specialized systems to change the way the program works through configuration responsibilities.
• Work under general supervision.
• Have work reviewed for soundness of technical judgment and to determine if the desired overall results and objectives have been achieved.
• Avoid errors or failure to achieve results that may result in lost manufactured product, lost manufacturing or shipping time, project delays, or the expenditure of more resources.
• Independently conceive and develop general approaches to the solution of systems problems that require the application of basic technical principles.

Skills: Application Development, System Design, Software Testing, Production Support, Requirements Analysis, Solution Evaluation, Program Configuration, Policy Compliance

• Analyse and understand the Business Requirements documented by the Business Analyst.
• Study existing information processing systems to evaluate effectiveness and design new functionality to improve business productivity or workflows.
• Review IT system capabilities, workflows, and scheduling limitations to determine if the requested change is possible within the existing system.
• Implement or modify procedures and processes to solve business issues, considering alternatives and limitations, the environment, and desired results.
• Write detailed descriptions of user needs, program functions, and steps required to develop or modify applications based on the Business Requirements.
• Prepare workflow charts and diagrams to specify in detail the operations to be performed by infrastructure, components, and programs.
• Consult with the Software Developers to understand software limitations.
• Peer review Functional Design documents produced by others within the function.
• Write a detailed description of the program functions and steps required to develop the modification based on the Functional Design.
• Peer review technical design documents produced by others within the function.

Skills: Requirements Analysis, Systems Evaluation, Process Improvement, Functional Design, Workflow Modeling, Developer Collaboration, Design Review, Technical Documentation

• Responsible for developing the modifications and creating or updating systems documentation.
• Observe and follow development standards as documented and approved by the Development Manager.
• Peer review code produced by others within the function.
• Provide testing scenarios, cases, and plans to ensure the quality of the solution is appropriately validated in Development and later in Quality Assurance.
• Integration test all modifications, including those specified by others, before they are promoted to the Quality environment.
• Plan and prepare reports, memoranda, and instructional manuals as documentation of program development.
• Support Developers during system development by providing use cases, flowcharts, and diagrams.
• Ensure that plans and documentation are always kept up to date.
• Prepare knowledge transfer documents and train the support team to ensure new modifications can be supported.
• Perform Level 2 and Level 3 support.
• Portray one IT team to the business, working as a liaison between the business and other IT groups, being the go-between.
• Represent the business impacts when a technology is having issues.
• Resolve issues among IT partners offline from business partners.

Skills: Systems Development, Documentation Management, Code Review, Test Planning, Integration Testing, Knowledge Transfer, Advanced Support, IT Liaison

• Working experience or at least two full-cycle project implementations in some of the finance modules (GL, AP, AR, and FA).
• Knowledge in programming languages, e.g., SQL, PL/SQL, and JavaScript.
• Ability to grasp finance and technical concepts quickly, and develop expertise through on-the-job training.
• Strong interpersonal and team-building skills.
• Ability to work with a diverse team and influence/drive change across functional and business boundaries.
• Excellent communication skills with the ability to grasp complex concepts and communicate internally with all stakeholders.
• Strong problem-solving and analytical skills.
• Team player and able to work and learn independently.
• Hardworking with acute attention to detail skills.

Qualifications: BS in Information Systems with 4 years of Experience

• IT experience and technical background in software development.
• Experience with software designs.
• Experience with full life cycle software development.
• Experience with DevOps.
• Experience with agile project methodologies.
• Experience with cloud application development and/or migration.
• Experience with open source technologies.
• Experience with mobile application design and/or development.
• Strong organization skills with a demonstrated track record of tracking and managing multiple tasks.
• Strong customer service skills.
• Good verbal and written communication skills.

Qualifications: BS in Computer Science with 6 years of Experience

• Working experience in information technology.
• Extensive expertise in developing enterprise-scale applications
• Thorough understanding of Life Asia, AS/400, middleware connections like MQ, and client-server technologies that integrate with the Front-End System.
• Opentext Exstream (Streamserve) and Opentext and IBM ECM knowledge.
• Good understanding and expertise with enterprise-scale IT systems in the life insurance industry.
• Good understanding of life insurance products and processes
• Strong interpersonal, analytical, and presenting abilities.
• Clear written communication for specifications, reports, and system documentation.
• Stakeholder management abilities across business, technical, and executive teams.
• Problem prioritization and decision-making under tight timelines.
• Adaptability when working across changing requirements and parallel initiatives.

Qualifications: BS in Software Engineering with 10 years of Experience

• Experience providing phone and/or in-person support for business applications (Analysis, Diagnosis, Remediation, Testing, Performance Tuning).
• Experience with standard Windows OS applications and MS Office applications.
• Customer service experience.
• Experience in Communications Measurement and Analysis.
• Excellent written and oral communication skills.
• Active listening to accurately understand user issues and concerns.
• Good time management skills when handling multiple support requests simultaneously.
• Attention to detail during troubleshooting and root cause analysis.
• Have patience and professionalism when dealing with high-pressure situations.
• Strong collaboration abilities with cross-functional technical and business teams.

Qualifications: BA in Information Technology Management with 3 years of Experience

• Experience working as an analyst in IT.
• Excellent troubleshooting and problem-solving skills.
• Intimate knowledge of and success with escalating technical issues.
• Supportive team player willing to go the extra mile.
• Demonstrated leadership and initiative.
• Excellent writing skills, able to quickly compose clear and concise answers.
• Friendly, patient, and professional phone demeanor.
• Strong organization skills and close attention to detail.
• Motivated, self-starter with an excellent work ethic.
• Dependable with the ability to multitask and work in a fast-paced startup environment.

Qualifications: BS in Information Technology with 2 years of Experience

• Experience writing use cases and scenarios, and writing requirement specifications in an agile SDLC.
• Experience writing user stories and acceptance criteria within those stories.
• Knowledge of data specification languages (JSON schema, XML schema).
• Knowledge of databases, including SQL, non-SQL (MongoDB, ElasticSearch).
• Excellent knowledge of domain model specification languages, including UML, Entity-Relationship Diagrams, and Data Flow Diagrams.
• Knowledge of Web Services and Service-Oriented Architectures.
• Experience writing Interface Specifications/Interface Contracts.
• Knowledge of Acceptance TDD, BDD, and Specification by Example methodologies.
• Ability to organise and lead requirement workshops.
• Excellent process analysis and documentation skills.
• Excellent data analysis skills.
• Ability to learn quickly how to use new tools, technologies, and open source frameworks.
• Ability to identify risks and perform risk analysis.

Qualifications: BS in Computer Engineering with 8 years of Experience

• Experience working in a Learning Management System
• Java experience and programming experience.
• Knowledge and experience with Academic systems.
• Working knowledge and skills with SQL, PostgreSQL (PgAdmin).
• Experience working with Financial systems and/or Document Imaging solutions.
• Working knowledge of Oracle PeopleSoft FMS, Oracle EBS, or Oracle Fusion.
• Experience working with an ERP system, utilizing various tools.
• Experience with designing and maintaining simple-to-complex system solutions.
• Ability to initiate, develop, and enhance productive working relationships with internal/external customers and stakeholders.
• Accustomed to a fluid environment, team collaboration, and some after-hours support.
• Self-motivated, independent, responsible team player with initiative and a drive for learning.
• Flexible to change as business needs and technologies evolve.
• Good written, analytical, problem-solving, and interpersonal skills.
• Experience in Higher Education.

Qualifications: BS in Data Science with 5 years of Experience

• Business Systems Analyst experience or software product development.
• Experience with software system dashboards and using software systems for data analytics and reporting.
• Experience collaborating with management, Project Managers, Business Analysts, and staff from finance and accounting, among others, to scope work, product, and time estimates.
• Strong understanding of Order to Cash and Pay to Procure business processes.
• Experience with SQL and SQL Server Integration Services.
• Familiar with Software Lifecycle Management and Change Management.
• Ability to influence the opinions and approach of relevant stakeholders.
• Ability to effectively present to audiences at every level of the URA (Executive Leadership, Directors/Managers, all staff).
• Track record of being self-reliant, and the ability to operate in a highly ambiguous and fast-paced environment.
• Detail-oriented with a strong ability to manage multiple timelines and complex business processes.
• Excellent organizational skills and communication skills, including verbal, written, and public speaking.
• Experience conducting research and analysis.
• Computer proficiency in Microsoft Office.

Qualifications: BA in Business Information Systems with 7 years of Experience

• Experience as a business analyst.
• Experience working in a life and pensions environment.
• Able to demonstrate a real depth of knowledge of life and pensions.
• Demonstrated experience in implementing significant functional change.
• Experience in the full project lifecycle, having been involved in system implementation or enhancement projects.
• Knowledge of life and pensions administration systems.
• Knowledge of Agile Scrum methodology.
• Experience working in MS Office/Office 365.
• Comfortable with remote working, VC, and screen share tools (e.g., Teams, Skype, WebEx, or similar).
• Experienced in the use of JIRA and SharePoint
• Working experience in SQL.
• Working knowledge of Business Process Modelling.
• Knowledge of data migration.

Qualifications: BA in Business Analytics with 9 years of Experience

• Knowledge of network wiring and cabling standards, use of network switches and hubs.
• Knowledge of relational databases.
• A+, MCP, or MCSE Certification.
• Microsoft Business Solutions Dynamics GP experience.
• Telephony experience.
• Strong troubleshooting mindset with a structured problem-solving approach.
• Ability to explain technical concepts clearly to non-technical users.
• Good organizational skills for managing support requests and priorities.
• Reliability and accountability in handling sensitive systems and data.
• Willingness to learn new technologies and adapt to evolving IT environments.

Qualifications: BS in Network Engineering with 4 years of Experience

• Experience working as a Systems Analyst in an Agile environment.
• Experience in working and communicating with business stakeholders at all levels.
• Experience working with Order Management Systems and CRMs (preferably Salesforce).
• Good facilitation skills for workshops and cross-functional meetings.
• Strong negotiation skills to balance business needs and technical constraints.
• Strategic thinking when aligning system capabilities with business goals.
• Confident in presenting solutions and recommendations to senior stakeholders.
• Resilience and flexibility in fast-paced, iterative delivery environments.

Qualifications: BS in Management Information Systems with 5 years of Experience

• Experience with Zoot systems, tools, products, and services.
• Experience with databases, Linux administration, scripting languages, and network analysis.
• Experience supporting end-to-end loan or financial application workflows across multiple platforms.
• Experience performing system configuration and environment setup across development, test, and production.
• Proven ability to conduct root cause analysis for complex cross-system issues.
• Experience assisting with system upgrades, patches, and version compatibility testing.
• Analytical thinking for troubleshooting multi-layer technical issues.
• Clear technical documentation for operational and support teams.
• Ability to work independently with minimal supervision.
• Strong prioritization skills when managing competing technical issues.
• Effective collaboration in cross-functional and geographically distributed teams.

Qualifications: BS in Financial Information Systems with 8 years of Experience

• Experience in reporting and data management, with strong domain knowledge in the mortgage, financial services, or real estate industry.
• Proven proficiency in reporting design, data modeling, automation, test and control measurement, and pre- and post-implementation analytics.
• Strong understanding of business solutions, including Document Management Systems, CRM platforms, and business web technologies.
• Demonstrated ability to document, analyze, and implement efficient IT processes and best practices across systems.
• Ability to manage multiple processes and projects simultaneously in a fast-paced environment with frequently changing priorities.
• Experience working independently and collaboratively in a virtual or distributed team environment, with strong self-motivation.
• Excellent planning, task-tracking, and organizational skills with a high level of attention to detail and follow-through.
• Strong analytical skills with the ability to assess system enhancements and evaluate cross-system impacts.
• Hands-on experience testing system enhancements, including Stage, UAT, and Production Validation Testing.
• Exceptional verbal and written communication skills.
• Advanced proficiency in MS Excel (Pivot Tables, formulas, VLOOKUPs), MS Word, JIRA, and web-based applications.
• Ability to translate limited business requirements into effective technical solutions and create design mock-ups using tools such as Visio, PowerPoint, and Word, with a solid understanding of Agile or Rapid Development methodologies.

Qualifications: BS in Information Systems Security with 10 years of Experience

• Experience delivering Salesforce Service Cloud implementations in a greenfield environment where the platform is introduced from inception.
• Extensive hands-on experience with Salesforce Service Cloud configuration and business analysis activities for greenfield implementations.
• Strong business analysis skills, including requirements gathering, facilitating stakeholder workshops, and producing clear Business Requirements Documents.
• Proven ability to translate user needs into Salesforce Service Cloud functionality and present solutions through mock-ups and well-defined user stories.
• Experience in capturing and documenting integration requirements for application and data integrations across systems.
• Demonstrated ability to design and document business process flows and integration workflows.
• Experience deriving detailed user requirements from business interviews and structured requirements-gathering sessions.
• Strong background in defining acceptance criteria to support test case creation and high-level acceptance testing.
• Ability to demonstrate and present Salesforce Service Cloud solutions effectively to the user community.
• Proficiency using Jira for project execution, user story management, and tracking work through to completion.
• Excellent verbal and written communication skills.

Qualifications: BS in Cloud Computing with 6 years of Experience

• Experience working with computers.
• Working knowledge of programming languages and database design.
• Understanding of PC, mainframe, and network technology.
• In-depth understanding of the client's business.
• Strong task management skills.
• Excellent verbal and written communication skills.
• Strong analytical skills.
• Effective interpersonal skills.
• Ability to be flexible.
• Able to handle multiple tasks.

Qualifications: BA in Information Studies with 2 years of Experience

• Systems analysis experience with an interest in the investment management or financial services industry.
• Hands-on experience in SQL or other relational database technologies.
• Experience working with portfolio modeling, construction, and research.
• Strong analytical and problem-solving skills, with close attention to detail.
• Excellent written and verbal communication skills.
• Self-starter and willing to work in an energetic, fast-paced team environment.
• Strategic mindset and strong work ethic.
• Intellectual curiosity and interest to learn independently and from peers.

Qualifications: BS in Financial Technology with 3 years of Experience

• Experience mining data as a Data Analyst.
• Advanced Excel proficiency to include Pivot Tables.
• SQL competency in writing and reading queries and advanced stored procedures.
• Proficient in linking Excel to external data sources.
• Practical experience and statistical analysis using Business Intelligence and Reporting tools such as MS Power BI Report Server, Tableau, or other Data Visualization Tools.
• Must have prior knowledge/experience with SSIS and MS Reporting Services.
• Experience with data warehouse, mart, lake, or other high-volume OLAP topologies.
• Experience with advanced data analysis tools, including Data Pipeline, Machine Learning, Data Lake, and Data Factories.
• Practical experience in statistical analysis, leveraging statistical packages including Excel, Power BI, and Tableau.
• Prior experience with database and model design and segmentation techniques.
• Must have database systems experience with current versions of MS SQL Server.

Qualifications: BS in Data Analytics with 7 years of Experience

• Extensive experience providing middleware, systems management, and messaging administration services within complex, business-critical IT environments.
• Strong understanding of Oracle Enterprise Linux Server 7.x administration and operational support.
• Hands-on experience with Oracle Middleware technologies, including Oracle HTTP Server, WebLogic, SOA, Forms, Hyperion, Identity Manager, ODI, ODS, or EDQ, along with Red Hat Enterprise Linux 6 or 7 and Bash scripting.
• Proficiency in automation using scripting and programming languages such as Python, including the use of SDKs and APIs to streamline build and deployment processes.
• Solid knowledge of Continuous Integration and Continuous Delivery practices, including tools such as Jenkins and application containerization technologies.
• Experience supporting web-tier technologies, system performance monitoring, tuning, and capacity management.
• Strong understanding of infrastructure components, including networks, servers, and cloud platforms.
• Proven ability to support latency- and performance-sensitive applications in globally distributed environments.
• Strong ownership mindset for mission-critical systems and services.
• Ability to translate technical risks into business impact for leadership.
• Decision-making under pressure during major incidents or outages.
• Proven ability to mentor junior engineers and share operational best practices.
• Strategic planning skills for long-term platform stability and scalability.

Qualifications: BS in Systems Engineering with 11 years of Experience

• Professional experience in building automation system controls, energy audits, or building commissioning.
• Registered Engineering Intern licensure, with CEM certification.
• Demonstrated experience supporting projects within healthcare or higher education environments.
• Hands-on experience programming Building Automation Systems, preferably with Siemens, JCI, Honeywell, Trane, Struxureware, or Tridium platforms.
• Proficiency in AutoCAD for developing and reviewing technical drawings and documentation.
• Strong proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Excellent verbal and written communication skills with the ability to document findings and present technical information clearly.
• Ability to work effectively in a hybrid environment that includes both office-based tasks and on-site field surveys.
• Willingness and ability to conduct site surveys involving exposure to external weather conditions, loud noise, and restricted or poorly accessible spaces.
• Capability to survey confined spaces within facilities to collect accurate information on building systems and equipment.
• Ability to safely use ladders and access equipment located above ceilings during site assessments.

Qualifications: BS in Automation Engineering with 5 years of Experience

• Experience in education policy and/or education administration in an urban public-school district, preferably in NY.
• Experience in working with stakeholders and subject matter experts to develop new business processes and procedures.
• Experience working with project management staff to define project requirements, scope, identify and resolve issues, and mitigate risks.
• Experience in problem definition, root cause analysis, and solution validation.
• Experience with relevant business processes, requirements lifecycle, and documentation standards such as UML.
• Experience with various requirements documentation techniques, including use cases, user stories, activity diagrams, entity and data flow diagrams.
• Experience and expertise in data modeling for data warehouse and data mart.
• Experience writing complex stored procedures and functions in T-SQL.
• Experience performing SQL Unit Testing and System Integration Testing on relational databases.
• Experience developing SQL Server Integration Services Packages (SSIS) for ETL processes.

Qualifications: BS in Business Intelligence Systems with 9 years of Experience

• Experience in all aspects of content management and dissemination workflow and systems, including creation, coordination, collaboration, review, visual production, dissemination, and respective mission drivers and policies.
• Experience in mapping processes, identifying, analyzing, and implementing scalable solutions for optimizing the operational efficiency of production systems and processes.
• Experience with requirements tracking.
• Experience using the Jira management tool.
• Demonstrated requirements management experience within an Agile methodology.
• Demonstrated experience successfully interacting with multi-level stakeholders, development teams, and mission users.
• Experience in developing and maintaining system-based metrics reports.
• Demonstrated experience with Tableau for data visualization.
• Good critical thinking skills to assess complex requirements and dependencies.
• Attention to detail when managing requirements traceability and validation.
• Ability to synthesize technical and business information into clear insights.
• Good influencing skills to drive consensus among diverse stakeholder groups.

Qualifications: BS in Information Systems with 8 years of Experience

• Demonstrated experience in using computer-based tools, including electronic mail, word processing, spreadsheet, and database products.
• Knowledge of Project Management tools such as JIRA.
• Experience in a systems design and development environment.
• Understanding of information technology design and development.
• Ability to respond quickly and with high quality.
• Strong written and verbal communication skills.
• Ability to prioritize tasks effectively in fast-paced environments.
• Strong accountability for delivering accurate and timely results.
• An analytical mindset for evaluating system behavior and outcomes.
• Professional judgment in balancing speed, quality, and risk.

Qualifications: BA in Education Information Systems with 3 years of Experience

• Experience in Loan or Deposit Operations, Digital Banking, IT, or Core Processing.
• Project Management experience.
• Experience in problem-solving using personal computer spreadsheet software, query programs, and other techniques.
• Experience writing SQL scripts and using other report writing software.
• Structured analytical thinking for resolving complex data and system issues.
• Strong planning and organizational skills for managing multiple workstreams.
• Clear documentation skills for procedures, findings, and recommendations.
• Good collaboration skills with business users, IT teams, and leadership.
• Adaptability when shifting between multiple assignments or priorities.

Qualifications: BS in Digital Media Systems with 4 years of Experience

• Experience in gathering and documenting user requirements.
• Experience in developing and implementing business improvement processes.
• Experience in writing testing scenarios, leading testing efforts, and documenting findings.
• Knowledge of limitations of systems and of techniques used in the design of non-automated systems.
• Working knowledge of applicable programming languages.
• Experience with PC hardware and software, and operating systems.
• Experience in writing program code.
• Working knowledge of automated mapping.
• Ability to write and analyze simple ad-hoc queries.
• Logical reasoning to evaluate alternative solutions and trade-offs.
• Persistence in investigating complex or unclear issues.
• Clear prioritization of tasks based on business impact.

Qualifications: BS in Computer Science with 6 years of Experience

• Web or APP application system project execution experience.
• Able to face a multi-tasking environment, have a schedule, risk, and cost concepts, and deliver quality system analysis and design results.
• Experience performing root cause analysis of technical and process issues using strong analytical, good problem-solving skills.
• Information expertise, e.g., system analysis, system design, database design, information security, web technology, etc.
• Familiar with the financial industry/bank's overall information architecture and front-end system architecture.
• Ability to transform business requirements into system design.
• Ability to handle the requirement analysis and system design of complex business modules.
• Able to lead Junior SAs to complete the project tasks.
• Demonstrated experience working with Clients/Product Owners to understand the product road map and capture business requirements and functional requirements.
• Experience leading Design thinking methods to understand personas and develop great user design.
• Good at OOAD and web programming skills (HTML, JavaScript, CSS, XML).
• Familiarity with an Agile development environment.

Qualifications: BS in Web Application Development with 9 years of Experience

• Specific applications development experience.
• A Certified Data Analyst (CDA) or a Certified Business Intelligence Professional (CBIP) credential.
• Experience in SQL database administration, utilities, and tools.
• Working knowledge of SAP Business Objects or other similar reporting software experience.
• Experience working with Personify AMS or other related CRM.
• Experience in Microsoft SQL Server.
• In-depth knowledge of standard concepts, practices, and procedures related to database management and data modeling techniques.
• Must have an understanding of Project Management in either Agile or Waterfall methodologies.
• Experience in Reporting/BI, preferably in SAP Business Objects BI.
• Exposure to Microsoft .NET (C#).
• Experience with business analysis and workflow optimization.
• Solid understanding of software development best practices and methodologies.
• Ability to adapt to varied roles and job responsibilities, and problem-solving skills.
• Ability to perform a variety of professional tasks, including technology services representative on various committees or task forces.

Qualifications: BS in Database Management with 10 years of Experience

• Working experience with Unit4 ERP software or other similar ERP applications.
• Finance and accounting knowledge.
• Development experience in C#, .NET, ASP.NET.
• Ability to communicate effectively with technical or non-technical audiences, to understand business needs, and turn requirements into reality.
• Good verbal and written communication skills.
• Excellent troubleshooting, problem-solving skills.
• Self-starter, fast learner, and results-oriented.
• Ability to work well both independently and in a team environment.

Qualifications: BS in Enterprise Resource Planning Systems with 5 years of Experience

• Knowledge of relational databases and SQL.
• Familiarity with mobile device technology.
• Knowledge of iCertainty, CHEFS Software, and IBM Maximo.
• Experience with JAVA and XML.
• Understanding of HACCP Principles.
• Ability to communicate with users and technical partners effectively.
• Customer-focused mindset when supporting operational users.
• Clear issue articulation for efficient escalation and resolution.
• Ability to travel onsite and be flexible with work schedule, including evenings, weekends, and holidays.
• Strong adaptability to changing schedules and work environments.

Qualifications: BS in Mobile Application Development with 3 years of Experience

• Experience working with querying and analytical tools and data analysis (e.g., SQL, Python).
• Experience analyzing large data sets using the latest tools (e.g., MapReduce, Hadoop).
• Practical experience in Creator and Ecosystem Operations or Strategy, Social Media Content Safety, Trust & Safety, Internet Safety, and related fields.
• Familiarity with eCommerce compliance and ecosystem management, as well as strategic business sensitivity.
• Familiarity with SEA ecommerce and/or social media content landscape.
• Fluency in English.
• Driven, motivated, and proactive.
• Excellent coordination, communication, and project management skills.
• Ability to collaborate with cross-functional teams to build and launch new strategies and workflows.

Qualifications: BS in Big Data Engineering with 6 years of Experience

• Work experience dealing with data analysis.
• Proficient with SQL, though no need to be an expert.
• Experience in developing Tableau-based business intelligence systems or with other intelligence tools.
• Familiar with extracting data from multiple data sources using Data Blending and/or joins.
• Familiar with Actions, Calculations, LOD, Quick Filters, Parameters, Hierarchies, Groups, Sets, Trend Lines, Statistics, and Table Calculations to create Interactive Dashboards.
• Able to create different Visualizations using Bars, Lines, Pies, Gantts, etc., with interactive views, trends, and drill-downs, along with user-level security.
• Experience in administration tasks such as publishing workbooks, setting permissions, user and group security configuration, etc.
• Familiarity with best practices around visualization and design.
• Experience interacting with business stake holders, and customers, for reporting needs, gathering requirements and managing the delivery (create mockups, prototype reports, and develop visualization requirements), covering the entire Tableau development life cycle.
• Proficient with Excel (and that doesn’t just mean knowledge of pivot tables and VLOOKUP).
• Willing to work with remote teams in different geographies and time zones/periodic travel (domestic and international).
• Must be able to work both independently and as part of small teams.
• Must be able to work with short timelines and with high visibility.
• Programming experience or interest in working with .NET, Python, or big data.

Qualifications: BA in Technology and Operations Management with 7 years of Experience