Job Summary:

• Design entire networks or portions of networks that include selection of hardware and software packages.
• Oversee voice network reconfiguration and billing reconciliations.
• Ensure that all software including network control programs satisfy the communications needs covering both the hardware and software installed.
• Company expert in the development of standards for carrier service and equipment.
• Ensure that appropriate network documentation exists, including operational instructions.
• Provide regulatory monitoring and voice network analysis regarding short and long range planning for in-house systems.
• May provide team leadership to less experienced analysts.
• Modify, develop and maintain components of contract administration computer systems to support contract administration 
• Support the development of larger-scale projects under the direction of a lead analyst.
• Provide data analysis, training and technical assistance on contract administration systems to ensure proper system functions, user knowledge
• Identify needed system modifications or enhancements

Skills on Resume:

• Network Design (Hard Skills)
• Voice Management (Hard Skills)
• Software Needs (Hard Skills)
• Standards Creation (Hard Skills)
• Documentation (Hard Skills)
• Regulatory Monitoring (Hard Skills)
• Team Leadership (Soft Skills)
• Contract Systems (Hard Skills)

Job Summary:

• Perform Windows Server upgrade and configuration changes.
• Assist with server hardware troubleshooting and repairs.
• Participate in general and project meetings
• Ensure change management processes are followed.
• Provide written documentation as needed for new implementations, upgrades, and changes.
• Provide technical leadership and guidance on Unix and other operating systems across varied architectures that maximize bioinformatics or other scientific resources.
• Provide support for datacenter environmental needs including direct contact with high-performance computational infrastructure including server, storage, middle layers and others.
• Prepare reports and offer solutions supporting ongoing needs assessment and strategic planning related to computer systems management and engineering.
• Draft work products and documents related to training in data analyses and interpretation, generate user-friendly tools and procedures.
• Configure and add new computational services.
• Attend group meetings with scientists and diverse technology specialist, present findings to individuals and groups.

Skills on Resume:

• Server Upgrades (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• Meeting Participation (Soft Skills)
• Change Management (Hard Skills)
• Documentation (Hard Skills)
• Technical Leadership (Soft Skills)
• Datacenter Support (Hard Skills)
• Report Preparation (Hard Skills)

Job Summary:

• Ensure servers are configured properly within active directory.
• Maintain security groups and remote access to the servers.
• Ensure Windows server and desktop patching is performed to meet EMS department policies and procedures.
• Schedule server and desktop reboots in a 24 x 7 x 365 end-user environment.
• Support and troubleshoot Windows Server issues.
• Coordinate with Windows Desktop administrators to troubleshoot issues related to global Windows systems changes.
• Perform tasks in a timely manner as required for the commissioning and decommissioning of physical and virtual Windows Servers.
• Assist with information gathering for audits, projects and other information gathering needs.
• Maintain up-to-date list of Windows Servers and Windows desktops to ensure patching and other changes are implemented on all Windows systems.
• Work closely with network and endpoint security teams to ensure Windows systems are configured to meet EMS security guidelines.

Skills on Resume:

• Server Configuration (Hard Skills)
• Security Management (Hard Skills)
• Patch Management (Hard Skills)
• System Reboots (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Coordination (Soft Skills)
• Server Management (Hard Skills)
• Audit Support (Hard Skills)

Job Summary:

• Support and maintain scientific computer systems including hardware, operating systems, and associated services predominantly on Unix/Linux platforms in a high-performance computing environment.
• Provide software solutions across diverse scientific applications including large and complex multi-component resources.
• Provide performance tuning, hardware upgrades, and resource optimization across the full range of scientific high-performance computing architecture.
• Configure CPU, memory and disk partitions across all scientific architectures.
• Upgrade and configure scientific systems software
• Conduct performance reporting to support capacity planning.
• Examine, test and implement new and emerging software and hardware tools for the analyses of high throughput and other data including versioning updates and archiving.
• Support and maintain commercial scientific software and freeware relevant to analyses and scientific discovery.
• Design and maintain software solutions that are, or can be, offered as deliverable components of systems such as Web servers and SQL databases.
• Design and maintain software solutions that are, or can be, deliverable components ensuring that critical, high-demand applications are available every day, at all times.

Skills on Resume:

• System Maintenance (Hard Skills)
• Software Solutions (Hard Skills)
• Performance Tuning (Hard Skills)
• Resource Optimization (Hard Skills)
• System Upgrades (Hard Skills)
• Performance Reporting (Hard Skills)
• Tool Implementation (Hard Skills)
• Software Design (Hard Skills)

Job Summary:

• Interact and teaming with IT team members, management and site customers on technical issues.
• Applying technical expertise and teaming with other resources to develop and implement technical solutions to a wide range of complex problems.
• Serve as a primary point of contact representing End User Services at Eglin AFB, FL and other F35 locations for stakeholders and customers as it relates to desktop and print services.
• Work with a sense of urgency and exceptional customer service skills
• Provide daily written updates on status of current tickets, open issues and projects
• Responsible for accurate tracking of all assets supported by End User Services
• Performs troubleshooting of supported desktop, iphone, and supported EUX offerings
• Some travel for training and alternate site support
• Managing system administration support for mid-tier server (WINDOWS/UNIX), desktop, and laptop computer systems.

Skills on Resume:

• Technical Problem Solving (Hard Skills)
• Stakeholder Communication (Soft Skills)
• End User Support (Soft Skills)
• Customer Service Excellence (Soft Skills)
• Status Reporting (Soft Skills)
• Asset Management (Hard Skills)
• Device Troubleshooting (Hard Skills)
• System Administration (Hard Skills)

Job Summary:

• Direct contact with senior system users, senior analysts (both within and outside of the organization), contractors, and vendors.
• Analyze computer systems when problems occur, evaluate alternatives, and determine the best procedure to follow to restore operational status.
• Review system logs and confer with users, other analysts, and contractors.
• Independently restore data files, reload or update software, and coordinate directly with Contractor hardware maintenance engineers in leading problem resolution efforts.
• Ensure communication links between mid-tier and desktop computers are operational
• Monitoring performance and resetting/reprogramming associated bridges, terminal servers, and gateways 
• Perform backups, manage the chronological routines, and maintain the required system security software on the mid-tier systems. 
• Responsible for coordinating with internal and external organizations to identify exercise dates, locations, and active/reserve unit support.

Skills on Resume:

• Stakeholder Engagement (Soft Skills)
• System Analysis (Hard Skills)
• Log Review (Hard Skills)
• Data Restoration (Hard Skills)
• Communication Maintenance (Hard Skills)
• Performance Monitoring (Hard Skills)
• Backup Management (Hard Skills)
• Event Coordination (Soft Skills)

Job Summary:

• Provide technical expertise and advice to staff and management
• Assist the Project Manager (PM) and Business Analyst (BA) in the preparation of documentation to describe new or changed processes
• Assist in research and recommendations on new technologies
• Assist in the development of Microsoft Software Storage Client (MSSC) objects used to implement and upgrade client software
• Assist in the preparation and implementation of disaster recovery plans for various systems
• Create upgrade, and migration schedules with plans, that will minimize the impact on production and mission critical systems
• Train end users on assigned applications
• Maintain a TR and CR Log for each assigned application, using Team Foundation Server or SharePoint environments, as directed
• Evaluate, design, and code approved application CRs
• Perform integration testing on any code, and configuration changes prior to releasing for User Acceptance Testing (UAT)

Skills on Resume:

• Technical Advisory (Soft Skills)
• Documentation Support (Soft Skills)
• Technology Research (Hard Skills)
• Software Development (Hard Skills)
• Disaster Recovery Planning (Hard Skills)
• Change Management (Soft Skills)
• User Training (Soft Skills)
• Code Integration Testing (Hard Skills)

Job Summary:

• Support Emerging Capabilities Research Scientist. 
• Takes relationships, patterns, associations, and exploitation approaches identified by Research Scientist
• Conduct trade studies to identify potential qualified solutions
• Perform analysis of alternatives to identify the preferred solution by considering criteria such as cost, schedule, performance, complexity, compatibility, and risks. 
• Provide DIA with expanded situational awareness of emerging IT technologies to better identify and revise resourcing strategies to support the development of big data and related technologies. 
• Collaborate with DoD agencies, MILDEPs, National Laboratories, other Government agencies, academia, and industry to identify and exploit advanced technologies introducing new and unanticipated capabilities.
• Recommend and assist in the development and implementation of maintenance plans for system upgrades and technology refreshes
• Recommend system design and participate in design revision reviews
• Be responsible for reviewing technical documentation that may be authored by other resources for correctness
• Conduct, in conjunction with the PM, training for end users

Skills on Resume:

• Research Support (Soft Skills)
• Pattern Analysis (Hard Skills)
• Trade Study Conducting (Hard Skills)
• Situational Awareness (Soft Skills)
• Technology Collaboration (Soft Skills)
• Maintenance Planning (Hard Skills)
• System Design Review (Hard Skills)
• User Training (Soft Skills)

Job Summary:

• Work directly with property managers to improve collections performance portfolio-wide through collections initiatives for past tenants
• Review half-month and monthly GPR collections status report for visibility to collections performance mid-month and at month-end
• Pilot use of Rent Caf at all properties to more aptly fill vacancies with quality candidates and management for online payment systems, including researching and correcting any ledger inaccuracies prior to deployment
• Review effective GPR to budgeted GPR to identify rent increases, misapplied rent charges, and other loss-to-lease criteria to ensure all revenues are accurately reflected 
• Assist in and review market rate, tax credit max, and Section 8 max rent changes
• Collaborate with property managers on the move-in move-out process to ensure we are charging for all reimbursable 
• Review move-in information reflects all promotions, security deposits, and miscellaneous charges. 
• Work with property team to adjust/apply corrections 
• Work with property managers and other integral personnel to ensure tenant ledgers, receivables, security deposits, and GPR are correctly and timely maintained within reporting system
• Analytical review of property accounts receivable and monthly reports

Skills on Resume:

• Collections Improvement (Hard Skills)
• Performance Analysis (Hard Skills)
• Technology Implementation (Hard Skills)
• Revenue Management (Hard Skills)
• Rent Compliance (Hard Skills)
• Process Collaboration (Soft Skills)
• Data Verification (Hard Skills)
• Accounts Review (Hard Skills)

Job Summary:

• Review tenant ledgers for flagged accounts to determine allowance and initiate posting of bad debt monthly with Collections Coordinator
• Review tenant activity with property management for late charges, damage income, and other miscellaneous charges - communicate to Collections Coordinator for posting
• Maintain files in accordance with record retention policy
• Assist in budget preparation as it pertains to rent schedules, cash collection projections, and timing of rent increases
• Coordinates daily operational tasks and reports findings to all team members. 
• Works directly with clients to ensure recurring tasks are being achieved at a high quality standard. 
• Integrate sponsor/customer requirements and participation into a comprehensive management plan, that is fully coordinated with all contributing agencies and organizations including various functional elements within the Installation.
• Control and manage assigned projects, budget and schedule, assuring that commitments to the sponsor/customer are met.
• Serve as the installation's primary point of contact for sponsor/customer and other external agencies on assigned projects.

Skills on Resume:

• Ledger Review (Hard Skills)
• Charge Coordination (Hard Skills)
• Record Management (Hard Skills)
• Budget Assistance (Hard Skills)
• Operational Coordination (Soft Skills)
• Client Relations (Soft Skills)
• Requirement Integration (Soft Skills)
• Project Management (Hard Skills)

Job Summary:

• Provides outstanding customer service
• Manages incoming calls, emails and/or MS Teams messages requests for support and logs tickets in the tracking system, triage, resolve and follow up on customer satisfaction
• Maintains asset inventory through data entry and tagging
• Assists with user account setup, changes, deactivations including on-boarding assistance and initial training covering standard Microsoft technologies including Active Directory and Outlook as well us industry specific systems
• Monitors, analyzes and responds to various reports and alerts to ensure continuous operation of critical systems
• Manages Help Desk tickets in a timely manner
• Escalates issues to the next tier of support 
• Works with other members of the team to resolve more complex issues
• Documents and reports all service requests from creation to resolution
• Performs other responsibilities as appropriate and assigned by the VP of Technology

Skills on Resume:

• Customer Service (Soft Skills)
• Communication Management (Soft Skills)
• Asset Inventory (Hard Skills)
• User Account Management (Hard Skills)
• System Monitoring (Hard Skills)
• Ticket Management (Hard Skills)
• Issue Escalation (Soft Skills)
• Documentation (Hard Skills)

Job Summary:

• Follows up with customers to ensure issues are resolved
• Supports I.M.A.C. (Installs, Moves, Adds and Changes) of software and hardware including desktops, laptops, printers, VOIP phones, network infrastructure components and mobile devices
• Works with external vendors related to services, orders, and repairs
• Serves as part of the on-call rotation to provide 24/7 support
• Assists with A/V setup for monitors and televisions including presentation environments and web-conferencing
• Runs and terminates cable in compliance with facility standards
• Installs and maintains video surveillance systems
• Assists with reconciliation of credit card use, billing allocation of recurring expenses
• Updates digital signage content
• Generates reports out of various systems 

Skills on Resume:

• Customer Follow-Up (Soft Skills)
• I.M.A.C. Support (Hard Skills)
• Vendor Coordination (Soft Skills)
• On-Call Support (Soft Skills)
• A/V Setup (Hard Skills)
• Cable Installation (Hard Skills)
• Surveillance System Maintenance (Hard Skills)
• Expense Reconciliation (Hard Skills)

Job Summary:

• Managing customer queries during support hours
• Responding to queries via chat, email or phone and managing new and existing queries in line with Service Level Agreements.
• Assessing the customer impact of issues raised to the Service Desk by getting key information on the effected payment workflows.
• Troubleshooting customer problems and providing regular updates to customers until a resolution is met.
• Providing root cause analysis for high priority incidents and following up with the remediation actions
• Creating and revising training material for new and updated software changes for internal and external use.
• Responding to customer requests and feedback on the customer portal.
• Completing testing following scheduled software releases 
• Carrying out proactive customer success outreach to the customer base to ensure the customers are getting the expected value from AccessPay product / solutions.
• Drawing out trends and similarities between customers queries to prevent reoccurring incidents and aid the resolution of underlying problems.
• Implementing changes in the platform raised by customer change requests, including supporting the system control and testing.
• Managing high priority incidents efficiently, informing key stakeholders internally and externally of the progress until a resolved.
• Completing Service Desk tasks when required on a rota basis for e.g. indirect submissions etc, customer specific reports.

Skills on Resume:

• Customer Query Management (Soft Skills)
• SLA Compliance (Hard Skills)
• Impact Assessment (Hard Skills)
• Problem Resolution (Soft Skills)
• Root Cause Analysis (Hard Skills)
• Training Material Development (Hard Skills)
• Customer Engagement (Soft Skills)
• Incident Management (Hard Skills)