• Oversee and manage daily orders for holds and backorders
• Primary point person for any customer order escalations with the internal CX Team
• Create and maintain communication strategy tools with the CX Team
• Process sales orders (drop ship and B2B)
• Maintain product database and create manifests (ASN) in 3PL portal
• Inventory management - monitoring packaging replenishment level & daily inventory
• Coordinate with 3PL for all operations processing and issue solving
• Identify trends and troubleshoot operational issues and suggest improvements
• Main point of contact when the Supply Chain Manager is unavailable for urgent matters
• Support Supply Chain Manager for KPI reporting & Ad-hoc projects

Skills: Order Management, Customer Escalation Handling, Communication Strategy Development, Sales Order Processing, Product Database Maintenance, Inventory Management, 3PL Coordination, Operational Issue Troubleshooting

• Inter and Intra-departmental Communication with various functional groups, specifically members of the sales team, supply chain, and finance.
• Track orders follow-up to ensure proper management of orders and follow through to ensure all parties receive needed information.
• Act as a primary contact for SC with external and internal customers.
• Direct customer communication related to sales orders, shipment dates, material availability, delays, etc.
• Respond to information requests and assist in resolving issues.
• Generate sales orders based on POs.
• Act as customer service for the sales and shipping department team. Exercises professionalism with customers representing the company well.
• Generate customer quotes in coordination with Finance and the internal Otsuka relationship management team to align on final pricing.
• Understand standard costs and track them over time to ensure customer quotes are accurate.
• Communicate price discrepancies to the appropriate departments via direct manager/supervisor.
• Communicate with accounting and follow up on invoices.

Skills: Interdepartmental Communication, Order Tracking and Follow-up, Customer Relationship Management, Sales Order Management, Issue Resolution, Quote Generation, Pricing Analysis, Invoice Coordination

• Responsible for customer service
• Responsible for developing and implementing a supply strategy that delivers the lowest total cost, reduces inventory, and maximizes customer satisfaction through world-class service.
• Generate POs and support vendor management for direct supply vendors, and create service POs in Ariba when necessary.
• Responsible for executing receiving activities at various Proteus locations on a pre-determined cadence.
• Receiving incoming POs into Oracle and delivering/notifying the recipient and coordinating with the buyer if documents needed for receiving are missing.
• Actively engage in cross-training with the Logistics team to learn core logistics processes. 
• Evaluate current processes and suggest any appropriate improvements to increase the effectiveness and efficiency of standard operating procedures.
• Available to participate in special projects and will provide the necessary support, communication, and reporting.
• Provide support and coverage to Logistics Operations when needs exist.
• Credit risk management (review and adapt credit risk insurance)
• Set up new accounts following internal guideline

Skills: Customer Service, Supply Chain Strategy Development, Purchase Order Management, Vendor Management, Receiving Operations, Process Improvement, Logistics Support, Credit Risk Management

• Assisting with the organizing, planning and monitoring of consignments from collection to delivery
• Data input- ensuring the Vector WMS is accurate and up-to-date
• Management of fresh food suppliers
• Responsibility for ensuring all FMCG loadings are conducted correctly and within the allotted time frame
• Credit Control- Assisting with the organizing, planning and monitoring of consignments from collection to delivery
• Maintain accurate record of stock management systems according to set standards
• Responsible for stock including Stock Logistics, Internal Stock Movements, and Controlling Stock Levels
• Responsible for forecasts, monthly demand and production forecasts
• Responsible for orders, placement, and follow-up of orders
• Work with the supply chain department to ensure customer orders are shipped on time, and in full, and that customer requests are followed to develop a positive relationship with customers.

Skills: Logistics Coordination, Data Management, Supplier Management, FMCG Loading Compliance, Credit Control, Stock Management, Demand Forecasting, Order Placement and Follow-up

• Design and start-up of the first new office and fulfillment center of the store in Monterrey
• Complete fulfillment of customer orders - locate a correct product, pack incorrect packaging, seal packaging according to branding requirements, print and affix the label to the box, and coordinate courier pick up.
• Personally process customer returns/exchanges, and inspect products when returned.
• Communicate with customers and issue exchanges or refunds.
• Streamline shipping and transportation processes (freight forwarder)
• Research, develop and review third-party suppliers and retailers to increase the profitability of the company, reduce costs, and achieve better relationships and processes.
• Continually review freight costs, transportation rates, and/or prices to reduce costs where possible (customs processes)
• Manages activities throughout the order fulfillment and transportation cycle to make sure established deadlines are met
• Receives products from suppliers, tracking shipments and reviewing manifests and uploading to fulfillment inventory systems
• Coordinates delivery to customers within the fulfillment center according to customer requirements, ensuring excellent customer service
• Categorize products, supervise orders and monitor inventory of retail goods while reporting and updating inventory warehousing organizational structure

Skills: Office and Fulfillment Center Start-up, Order Fulfillment, Customer Returns Processing, Shipping Process Optimization, Supplier and Retailer Development, Freight Cost Management, Inventory Tracking, Customer Service Coordination

• Supply chain/order management experience at an e-commerce consumer goods company
• Experience working with the Warehouse and Customer Service Team
• Advanced capabilities with Excel (Pivot table, vlookup, sum if, count if…)
• Excellent communication skills. 
• Able to communicate professionally through written (email) and verbal (phone) communications.
• Basic understanding of order management & inventory
• Proactive problem solver, able to troubleshoot and/or escalate issues effectively
• Hardworking and willing to roll sleeves up - no job is too big or too small
• Have an entrepreneurial spirit, and t thrive in a dynamic, fast-paced, fluid environment. 
• Be comfortable with ambiguity and take the initiative to lead projects

Qualifications: BA in Industrial Engineering with 2 years of Experience

• Progressive Supply Chain professional experience or equivalent education and experience.
• Demonstrated success as a Supply Chain leader across all disciplines including planning, procurement, and logistics.
• Broad knowledge and experience in Supply Chain strategies, market analysis techniques
• Knowledge of procurement and contracting, vehicle and fleet management
• Understanding of inventory, property, and asset management.
• Strong collaborator and influencer with effective interpersonal and analytical skills who can work seamlessly across countries, cultures, and organizational units.
• Able to work effectively in a highly matrixed structure.
• Strong financial management and budgeting skills.
• Excellent training and coaching ability.
• Fluency in English, and/or spoken proficiency in French and Arabic

Qualifications: BA in Supply Chain Management with 5 years of Experience

• Working experience with Supply Chain, Order-to-Cash and Product Production
• Inventory and warehouse management experience
• Experience with ERP, WMS, and TMS
• Experience with ECOM and rapid fulfillment models
• Knowledge of Microsoft Office products with an emphasis on Excel
• Demonstrated success working in a team-based environment
• Resilient, organized, hard-working, with a positive attitude.
• Good verbal and written communication skills.
• Good data entry skills and ability to handle repetitive tasks
• Ability to work and communicate well within a team

Qualifications: BA in Logistics and Transportation with 3 years of Experience

• Experience in the deployment of Supply Chain Management Strategies
• Inventory management practices and techniques
• Understanding of fleet maintenance material requirements
• Working knowledge of SAP purchasing and inventory modules
• Trained in LEAN and CI tools eg 3C, 5S
• Experienced negotiator in commercial contracts
• Excellent communicator including presentation skills
• Good analytical skills and competent in Excel at the Intermediate level
• Strong career development
• Work with a professional, ambitious and committed team.

Qualifications: BA in Operations Management with 4 years of Experience

• Must have excellent time management skills and be able to multitask efficiently
• Excellent interpersonal and communication skills
• Pleasant and professional telephone manners in dealing with customers
• Strong computer and phone knowledge.
• Attention to detail and accuracy
• Able to perform under pressure and multi-task in a fast-paced environment
• History of punctuality and good attendance
• Demonstrates originality and imagination in thinking while developing a solution to a problem.
• Adapts to and embraces change with composure, resilience, and perseverance in the face of constraints, high pressure, and adverse situations.
• Demonstrates a clear bias for action and a sense of urgency on priorities.

Qualifications: BA in Marketing with 1 year of experience