• Responsible for placing all food and non-food-related ordering
• Receive, record and store all deliveries following the Food Safety Plan.
• Monitoring stock to ensure only approved goods are received and any irregularities are rectified
• Ensure stock rotation and complete monthly stock takes
• Accurate ordering in line with patent occupancy
• Maintain relationships with key suppliers
• Take responsibility for being proactive toward waste management
• Maintaining an exceptionally clean and organized work area
• Oversees all delivery and removal of food and beverage on event days
• Reviews for accuracy all final products before serving to the customer
• Review orders and accurately create the final bill for the client

Skills: Inventory Management, Food Safety Compliance, Supplier Relationship Management, Waste Management, Attention to Detail, Event Coordination, Billing and Documentation, Organization and Cleanliness

• Provide effective communication to ensure customer satisfaction
• Increase sales through seasonal opportunities (holiday catering, graduations, industry events)
• Visit schools, churches, and businesses to secure catering orders, business lunches, etc.
• Plan menus, orders, and deliveries with customers, utilizing suggestive selling
• Maintain up-to-date knowledge of products and pricing
• Work closely with the general manager to build sales
• Execute strategies to build sales and grow the brand in the community
• Retain customers with follow-up calls and in-person visits
• Prepare daily, weekly, and monthly catering sales reports to keep management abreast of activities

Skills: Effective Communication, Sales Growth Strategies, Customer Relationship Management, Menu Planning and Upselling, Product Knowledge, Collaboration with Management, Community Engagement, Customer Retention

• Practice safe food handling procedures at all times
• Responsible for all catering orders being solicited by telephone, e-mail or by person. 
• Ensure all orders are written neatly and legibly so that kitchen personnel can execute without confusion.
• Compiles lists of prospective customers for use as sales leads
• Assures high sales volume and maintains the quality of other related activities that fall under the Catering Department
• Confers with the Catering/Food Service Manager, catering kitchen staff, and other personnel 
• Plan successful events including menus, table and equipment schematics, rentals, outside staffing, etc.
• Process payments on the Catering Co-Ordinator's days off
• Fill in for co-workers’ days off or holidays, and work well with chefs
• Reports to the Director of Catering

Skills: Food Safety and Handling, Customer Service and Sales, Order Management, Sales Lead Generation, Event Planning, Payment Processing, Team Collaboration, Flexibility and Adaptability

• Prepare and distribute material and correspondence relating to the successful operation of the department
• Act as the departmental liaison with guests in the absence of the Director/Managers, Catering
• Take responsibility for booking internal hotel events
• Establish/maintain necessary procedures to ensure other departments are completely informed
• Take responsibility for sharing mail distribution
• Ensure prompt and courteous service is extended to both internal and external guests
• Effectively respond to general inquiries on the telephone and in person, and direct them appropriately
• Responsible for preparing and distributing the function sheets on a daily/weekly basis.
• Administrative duties such as lobby board postings, daily signage, preparing weekly agendas and minutes, etc.
• Assist the Catering and Conference Services

Skills: Administrative Skills, Communication Skills, Event Coordination, Interdepartmental Coordination, Customer Service Orientation, Liaison and Representation, Organizational Skills, Problem-Solving

• Take responsibility for receptionist for all incoming client calls and email
• Check voicemails upon arrival and regularly
• All incoming e-commerce orders/catereases to split and post orders to the kitchen clipboard
• Assisting and placing all incoming client phone orders or email orders in e-commerce and catereases
• Arrange deliveries for orders
• Pack all utensils, cutlery napkins, and plates for outgoing orders
• Final check and packing of all outgoing orders to be picked up by the courier
• Daily check of all orders for next-day delivery to ensure the orders have been posted
• Pack all beverages for next-day orders
• Meet with and take orders from walk-in clients
• Arrange product orders with suppliers

Skills: Customer Service, Organization and Attention to Detail, Communication Skills, Time Management, Problem Solving, Teamwork, Inventory Management, Adaptability

• Proven working experience in catering
• Knowledge of food and catering trends with a focus on quality, sanitation, food cost controls, and presentation.
• Excellent communication skills both verbal and written. 
• Ability to communicate on various levels including management, client, customer, and associate levels.
• Solid supervisory, leadership, management, and coaching skills.
• Knowledge of food safety and sanitation guidelines
• Projects professional manner and appearance at all times
• Strong and effective communication skills with Guests, Team Members and the public
• Detail-oriented, creative and innovative personality
• Excellent problem-solving and critical thinking skills

Qualifications: BA in Hospitality Management with 6 years of Experience

• Prior experience in creating Banquet Event Order
• Must be proficient in Microsoft Excel, Word, Outlook and PowerPoint
• Professional knowledge of Microsoft Office document formatting.
• Knowledge of catering event order system; proficient in Reserve, Triple Seat, Venue Ops 
• Knowledge of Social Tables, All Seated, Delphi Diagrams, or Visio
• Be detail-oriented and organized
• Excellent Customer Service with the ability to multi-task
• The ability to work in fast fast-paced environment.
• Have the creativity and ability to think outside the box.

Qualifications: BA in Business Administration with 2 years of Experience

• Extensive knowledge of multiple international cuisines and dietary requirements 
• Experience in the food and beverage industry gained within an innovative and/or upmarket hotel or restaurant
• Impeccable attention to detail that will ensure that on-board catering is always of an excellent standard
• An adept problem solver and able to work well under pressure, remaining calm in a fast-paced environment
• Possess an excellent standard of both written and spoken
• Must possess strong interpersonal and organizational skills
• Ability to work calmly and effectively under pressure
• Basic math skills and computer proficiency
• A competent user of Microsoft Office programs, including Outlook, Excel, and Word, and web-based systems and search engines.

Qualifications: BA in Event Management with 5 years of Experience

• Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
• The ability to maintain a positive attitude.
• Must have good attention to detail.
• Ability to work well under pressure, and work well alone and in a team.
• Excellent oral and written communication skills.
• Must have basic phone and computer skills (email, texting, etc.).
• Excellent management and organizational skills.
• Ability to communicate with co-workers and other departments with professionalism and respect.
• The ability to maintain a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.

Qualifications: BA in Culinary Arts Management with 3 years of Experience

• Working experience in Event Planning or Supervision
• Must be able to resolve differences through diplomatic means
• Must be knowledgeable in various training methods
• Excellent communication skills, both written and verbal
• Flexibility in work hours including nights, weekends, and holidays
• Must have excellent problem-solving skills
• Must be able to lead by example to give Food City customers their best shopping experience
• Must be able to work effectively under strict deadlines
• Knowledge of Food City policies and procedures
• Expertise in all job duties associates must perform in each area of responsibility
• Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks, and have constant contact/interaction with various levels of individuals daily

Qualifications: BA in Food Service Management with 4 years of Experience