Job Summary: 

• Accountable for driving profitable sales, protecting company assets, and supporting the Company Handbook in their own store.
• Understand store performance targets and monitor achievement of benchmarks and goals.
• Use objective business analysis to evaluate business choices.
• Observe trends and patterns to determine root causes of problems and identify solutions.
• Responsible for network and recruitment within the market to ensure the store has appropriate staffing levels to support the business, and making sound hiring decisions within the store.
• Build high-performing teams that can accomplish company goals, initiatives, and priorities, and build and sustain productive relationships across the area or district and the industry.
• Create an atmosphere where all team members are held accountable for both individual and team performance.
• Model the way, protect company branding at all times, and ensure all team members are treated in a respectful and professional manner.
• Ensure understanding of strategies, change initiatives, and business opportunities, and communicate them in compelling ways to their store team.
• Communicate clearly and convincingly in ways that build commitment and demonstrate support for company initiatives.
• Identify store opportunities that are consistent with company strategies and take action to address these opportunities.
• Ensure that desired changes in initiatives and direction are implemented appropriately and timely manner in order to drive results.

Skills on Resume:

• Sales Management (Hard Skills)
• Business Analysis (Hard Skills)
• Trend Analysis (Hard Skills)
• Talent Recruitment (Hard Skills)
• Team Leadership (Soft Skills)
• Performance Accountability (Soft Skills)
• Strategic Communication (Soft Skills)
• Change Execution (Hard Skills)

Job Summary: 

• Manage overall store performance to deliver excellent customer service and achieve sales targets.
• Create a comfortable and welcoming experience for all clients.
• Supervise staff to ensure efficiency, productivity, and adherence to standards.
• Hire, retain, and evaluate employees through structured performance reviews.
• Maintain accurate attendance records and plan effective employee work schedules.
• Support the development of employee sales techniques through coaching and guidance.
• Encourage professional growth to maximize sales and service quality.
• Analyze sales reports and business data to identify operational needs.
• Oversee daily store operations, including opening and closing procedures, customer engagement, and maintaining an organized store presentation.

Skills on Resume:

• Store Performance (Hard Skills)
• Customer Experience (Soft Skills)
• Staff Supervision (Soft Skills)
• Talent Evaluation (Hard Skills)
• Workforce Scheduling (Hard Skills)
• Sales Coaching (Soft Skills)
• Employee Development (Soft Skills)
• Store Operations (Hard Skills)

Job Summary: 

• Lead, motivate, and manage the team to achieve KPIs and sales targets.
• Deliver an exceptional and consistent customer experience.
• Oversee all retail operations within a fashion store environment.
• Manage and expand the corporate client database to support business growth.
• Conduct structured staff training to improve skills and performance.
• Provide ongoing coaching to drive KPI achievement.
• Maintain visual merchandising in line with brand standards.
• Ensure overall store presentation reflects company guidelines and expectations.

Skills on Resume:

• Team Leadership (Soft Skills)
• KPI Management (Hard Skills)
• Customer Experience (Soft Skills)
• Retail Operations (Hard Skills)
• Client Relationship Management (Hard Skills)
• Staff Training (Soft Skills)
• Performance Coaching (Soft Skills)
• Visual Merchandising (Hard Skills)

Job Summary: 

• Track, manage, and maintain accurate store inventory levels.
• Hire new employees and oversee onboarding and training processes.
• Assess employee productivity and performance on a regular basis.
• Maintain clear and consistent communication with all staff members.
• Ensure the store remains clean, organized, and visually presentable.
• Delegate cleaning and organizational tasks appropriately among team members.
• Work the front-of-house counter to assist guests with orders and checkout.
• Perform light food preparation, including soft serve machine setup, ingredient preparation, baking, and stocking.
• Collaborate closely with the pastry chef and owners to communicate operational needs and store updates.

Skills on Resume:

• Inventory Control (Hard Skills)
• Hiring & Onboarding (Hard Skills)
• Performance Evaluation (Hard Skills)
• Team Communication (Soft Skills)
• Store Presentation (Hard Skills)
• Task Delegation (Soft Skills)
• Customer Service (Soft Skills)
• Food Preparation (Hard Skills)

Job Summary: 

• Lead and motivate the team in accordance with leadership and company principles to work to their full potential every day and provide an environment where colleagues can produce their best work.
• Create an environment where every team member can do their best work.
• Take full responsibility for the performance and day-to-day operations of the store.
• Effectively delegate workload and motivate the team to achieve the store’s key performance indicators.
• Optimise store processes through regular process analysis and implementation.
• Solve problems swiftly to enable the team to focus on tasks.
• Identify employee potential and apply specific measures to develop employees.
• Recruit, train, and develop the team.
• Ensure and provide excellent customer service throughout the store.
• Monitor, manage, and improve key performance indicators throughout the store.

Skills on Resume:

• Team Leadership (Soft Skills)
• Employee Motivation (Soft Skills)
• Store Operations (Hard Skills)
• Task Delegation (Soft Skills)
• Process Improvement (Hard Skills)
• Problem Solving (Soft Skills)
• Talent Development (Soft Skills)
• KPI Management (Hard Skills)

Job Summary: 

• Drive sales and profitability to achieve store performance targets.
• Deliver consistently high standards of customer service.
• Ensure smooth day-to-day store operations through effective management.
• Maintain strong commercial standards through accurate merchandising.
• Ensure the store is visually appealing and aligned with brand expectations.
• Recruit, train, and manage team members to support business objectives.
• Provide clear direction, coaching, and development to challenge the team and improve results.
• Perform ear and nose piercing in line with company standards following full training.

Skills on Resume:

• Sales Performance (Hard Skills)
• Customer Service (Soft Skills)
• Store Operations (Hard Skills)
• Visual Merchandising (Hard Skills)
• Brand Standards (Hard Skills)
• Team Management (Soft Skills)
• Coaching Development (Soft Skills)
• Body Piercing (Hard Skills)

Job Summary: 

• Develop and implement a comprehensive store plan to set objectives and performance standards.
• Drive a high-performing business by monitoring results and adjusting strategies.
• Ensure the store consistently delivers exceptional customer service.
• Identify and act on business opportunities to improve overall performance.
• Deliver strong results across all operational KPIs.
• Own and implement a succession plan to support long-term business growth.
• Oversee all aspects of store operations, including legal and payroll responsibilities.
• Manage staff training to ensure capability and compliance.
• Promote the company by actively engaging with and supporting the local community.

Skills on Resume:

• Store Planning (Hard Skills)
• Performance Strategy (Hard Skills)
• Customer Service (Soft Skills)
• Business Development (Hard Skills)
• KPI Management (Hard Skills)
• Succession Planning (Hard Skills)
• Operational Compliance (Hard Skills)
• Community Engagement (Soft Skills)

Job Summary: 

• Coach and develop a small team to maintain consistently high customer service standards.
• Motivate team members to achieve sales targets and key performance indicators.
• Monitor individual and team performance to drive continuous improvement.
• Ensure store operations run efficiently and align with company processes and policies.
• Oversee all stock and inventory management to maintain availability and accuracy.
• Manage stock flow to support sales and operational efficiency.
• Maintain strong store presentation through effective visual merchandising.
• Coordinate promotional execution to ensure alignment with brand and commercial objectives.

Skills on Resume:

• Team Coaching (Soft Skills)
• Sales Motivation (Soft Skills)
• Performance Monitoring (Hard Skills)
• Store Operations (Hard Skills)
• Inventory Management (Hard Skills)
• Stock Control (Hard Skills)
• Visual Merchandising (Hard Skills)
• Promotional Execution (Hard Skills)

Job Summary: 

• Monitor daily store activity and targets by delivering daily briefings and key business information to the team.
• Lead team performance alongside the store leader and deliver monthly one-to-ones.
• Deliver regular, consistent, and effective reviews and demonstrate effective coaching behaviours to help grow talent and succession within the store.
• Be passionate about products, services, and propositions, and understand business offerings by becoming a guide in all related areas.
• Use in-store systems to take ownership of compliance and deliver policies and procedures.
• Maximise productivity in the store and deliver store rotas effectively and timely.
• Ensure the store adheres to key compliance requirements, including store standards, health and safety, cash management, security, stock management, FCA compliance, refunds, and discounts.
• Deputise for the store leader.
• Work with the team to take ownership of the store's appearance and take pride in the workplace.

Skills on Resume:

• Daily Briefings (Soft Skills)
• Team Performance (Soft Skills)
• Coaching Reviews (Soft Skills)
• Product Knowledge (Hard Skills)
• Policy Compliance (Hard Skills)
• Workforce Scheduling (Hard Skills)
• Operational Compliance (Hard Skills)
• Store Leadership (Soft Skills)

Job Summary: 

• Ensure an exceptional customer experience through visual execution standards and customer engagement.
• Create a culture of recognition and accountability that delivers outstanding customer experiences and drives sales results.
• Build and retain a high-performance customer-focused team through training, development, and performance management.
• Achieve store sales and metric goals through regular business analysis and problem-solving activities.
• Manage all store controllable expenses and profitability components.
• Validate and ensure execution of all merchandising, marketing, and promotional strategies.
• Validate and ensure execution of all omnichannel initiatives.
• Validate and ensure execution of all customer loyalty initiatives and activities.
• Recruit, interview, and hire top talent that aligns with company values.
• Ensure a consistent orientation and onboarding experience.
• Address and resolve employee issues and concerns with appropriate partnership.
• Conduct regular team assessments and succession planning activities to build the bench.
• Ensure the store schedule effectively maximizes the business environment and make adjustments.
• Establish and maintain strong inventory management and data integrity routines.
• Establish and maintain strong operational execution and compliance activities.
• Establish and maintain a safe work environment through ongoing safety training, awareness, and accountability.

Skills on Resume:

• Customer Experience (Soft Skills)
• Sales Accountability (Soft Skills)
• Team Development (Soft Skills)
• Business Analysis (Hard Skills)
• Expense Management (Hard Skills)
• Omnichannel Execution (Hard Skills)
• Talent Acquisition (Hard Skills)
• Operational Compliance (Hard Skills)

Job Summary: 

• Partner with the Retail Training Manager/Country Trainer and Store Manager to analyse and identify specific skills gaps and training needs in line with business requirements and store personnel assessment.
• Define training plan, organize and deliver in-person training and coaching for store personnel.
• Work with the central digital learning team to assign and monitor digital training.
• Provide constant updates and reporting to the Retail Training Manager/Country Trainer and Store Manager.
• Monitor overall store training plan, KPIs, training productivity, and impacts on business.
• Ensure that store personnel embrace a self-learning culture in the flow of work.
• Develop specific training activities at the store level, leveraging Global Retail Training assets (contents, tools, etc.) and creating best practices.
• Contribute to the creation of innovative training solutions.
• Establish good working relationships and people skills, handling different levels of stakeholders.

Skills on Resume:

• Training Needs Analysis (Hard Skills)
• Training Delivery (Hard Skills)
• Digital Learning (Hard Skills)
• Training Reporting (Hard Skills)
• Training KPI Tracking (Hard Skills)
• Learning Culture (Soft Skills)
• Training Development (Hard Skills)
• Stakeholder Collaboration (Soft Skills)

Job Summary: 

• Develop managers to ensure their teams deliver the brand promise to every client by demonstrating and modeling the four brand attitudes.
• Support managers with consistent mentorship, identify development and training needs, and partner with the in-store trainer to tailor individual action plans.
• In collaboration with the management team, identify, recruit, and develop talents and build robust and sustainable succession plans for the entire store, and collaborate with RVP and HR Director on all management succession plans.
• Lead and develop the business by cultivating a comprehensive and strategic understanding of it and relating to all relevant collaborators.
• Increase the potential of all product categories and universes carried in the store by capitalizing on all available support, including visual merchandising, training, clienteling, events, and regional corporate teams, and foster alignment between categories.
• Build a loyal clientele by demonstrating the use of all clienteling tools.
• Lead by example on the floor, understand client needs, identify potential areas of improvement, and cultivate a feel for market trends.
• Ensure business opportunities are improved through efficient sales floor management by being a visible presence and supporting and ensuring brand standards are achieved.

Skills on Resume:

• Manager Development (Soft Skills)
• Mentorship Coaching (Soft Skills)
• Succession Planning (Hard Skills)
• Strategic Leadership (Soft Skills)
• Category Management (Hard Skills)
• Clienteling Tools (Hard Skills)
• Market Awareness (Hard Skills)
• Sales Floor Leadership (Soft Skills)

Job Summary: 

• Develop, set up, and execute own eCommerce business model on key online platform of Tmall targeting consumer profile to achieve Tmall flagship store sales and gross margin target.
• Take part in deriving Tmall ecommerce strategy, KPIs, best practices, develop and manage a strategic Tmall eCommerce roadmap and activities.
• Establish a good relationship between SBD and Tmall for long-term and smooth store operation, and keep close communication with the Tmall category manager to ensure the brand is prioritized and resources are allocated properly.
• Manage and guide TP operation strategy, plans, and execution of flagship store in Tmall in terms of merchandising, activity planning, customer service, and logistic delivery.
• Evaluate the performance of key metrics, including UV, conversion, AUS, and return rate, weekly, to increase brand sales and profit.
• Evaluate and negotiate commercial terms with outsourced service providers, including call center, fulfilment, and logistics, and manage them to execute flawlessly and achieve desired customer satisfaction KPIs.
• Oversee relationship management with third-party vendors and their performance.
• Responsible for promotion event management, including budget planning, event planning, execution result monitoring and adjustment, performance analysis, and special promotional price requests.
• Report to eCom head periodically, address key issues, escalate, and request approval of important decisions per the defined process.
• Coordinate to support Tmall on-site and out-of-site marketing strategy development and execution by leveraging social media, paid marketing, CRM, and website features to maximize conversion.
• Identify business risk and opportunity through in-depth analysis by leveraging available data sources and taking the lead to drive actions with different business teams.

Skills on Resume:

• eCommerce Strategy (Hard Skills)
• Tmall Operations (Hard Skills)
• Platform Partnerships (Soft Skills)
• Vendor Management (Hard Skills)
• Performance Analytics (Hard Skills)
• Promotion Management (Hard Skills)
• Digital Marketing (Hard Skills)
• Business Analysis (Hard Skills)

Job Summary: 

• Establish and implement action plans to develop sales for each product category and client segment.
• Ensure the achievement of business objectives and implement activities and strategic projects while maintaining a constant connection with corporate functions.
• Demonstrate sales leadership by playing an active role on the sales floor.
• Ensure the implementation and development of CRM initiatives to build a clientele network for the store.
• Ensure service excellence and client engagement in the store.
• Manage a retail team with the support of local HR, including recruitment, coaching, and training.
• Ensure the development of motivation, sense of belonging, and business involvement.
• Build and maintain rapport with potential business providers, including VIG, landlords, and personal shoppers.
• Support the PR and consumer management team in events.
• Ensure effective manpower in the store, including MTT.
• Ensure correct interpretation and implementation of visual guidelines, keep the retail team up to date on visual issues, and ensure VM maintenance through close cooperation with the visual display team.
• Ensure economical and operationally effective management of the store in compliance with internal policies and procedures.
• Ensure adequate integration and optimization between front and back office, ensure appropriate store resources coverage, and supervise logistics and stock management.
• Ensure maintenance of inventory accuracy in line with corporate policies and procedures.

Skills on Resume:

• Sales Planning (Hard Skills)
• Business Execution (Hard Skills)
• Sales Leadership (Soft Skills)
• CRM Management (Hard Skills)
• Client Engagement (Soft Skills)
• Team Management (Soft Skills)
• Stakeholder Relations (Soft Skills)
• Inventory Management (Hard Skills)

Job Summary: 

• Ensure that the store reaches challenging sales targets and KPIs set by the Sales Director.
• Set daily and motivating objectives for the store team.
• Build customer-service standards that are consistently delivered to all customers, nurturing true customer loyalty over time.
• Develop and drive a local CRM strategy, ensuring that consumers are offered an exceptional shopping experience and making them members of the RD Club.
• Build an effective communication channel with Head Office to share accurate commercial feedback, follow up on business needs, and implement potential actions to reach and exceed the achievement of sales goals.
• Prepare and manage the rota schedule.
• Ensure sound inventory management and supervise stock control and markdowns.
• Integrate brand image and value in the store environment by ensuring all visual merchandising guidelines are implemented effectively, all product presentation is maintained according to brand standards, and the store’s commercial needs are met.
• Recruit, train, and manage sales associates.
• Execute local marketing initiatives and collaborations in liaison with HQ.
• Implement and execute the brand’s omni-channel activities such as ship-from-store and click-and-collect.
• Manage store P&L by constantly increasing sales and margins and controlling store expenses following the budget guidelines given by HQ in Paris.
• Monitor sales performance, analyse results, and forecast local trends to propose action plans to maximize sales.
• Submit monthly reports to HQ in Paris.
• Support the HQ team with local administrative obligations and specifications, including accounting, legal, and other.

Skills on Resume:

• Sales Targeting (Hard Skills)
• KPI Management (Hard Skills)
• Customer Loyalty (Soft Skills)
• CRM Strategy (Hard Skills)
• Workforce Scheduling (Hard Skills)
• Inventory Control (Hard Skills)
• Visual Merchandising (Hard Skills)
• P&L Management (Hard Skills)

Job Summary: 

• Overall responsible for store performance and seeking opportunities to increase sales through, e.g., suggestive selling.
• Manage appropriate inventory and cost of goods control by completing daily, weekly, and monthly sales reports.
• Responsible for stock orders.
• Ensure cash handling and till point procedure is handled with accuracy and as per company standards.
• Oversee accurate checkouts, banking procedures, inventory, and reports.
• Responsible for meeting the periodical financial goals, sales, and profit.
• Train, develop, and monitor all employees to ensure consistent demonstration of required customer service standards.
• Actively coach and direct employees throughout each shift and record significant employee actions.
• Set goals with employees before each shift.
• Conduct bi-annual employee evaluations and record highs, mediums, and lows as per the process.
• Coordinate with the Training Manager to ensure all employees are trained as per TNA.

Skills on Resume:

• Store Performance (Hard Skills)
• Sales Optimization (Hard Skills)
• Inventory Control (Hard Skills)
• Cash Handling (Hard Skills)
• Financial Reporting (Hard Skills)
• Employee Training (Soft Skills)
• Performance Coaching (Soft Skills)
• Employee Evaluation (Hard Skills)

Job Summary: 

• Spend time before, during, and after each shift with all new employees, and train them.
• Designate time to meet with staff for one-on-ones each month.
• Maintain proper staffing to ensure quality customer service within the staffing budget.
• Conduct a morning walk throughout the store with the cleaning crew.
• Respond immediately to maintenance or cleanliness problems throughout each shift.
• Ensure that sanitation requirements are adhered to by all employees.
• Notify maintenance to repair any broken or damaged store equipment.
• Effectively and timely communicate with the Area or Operations Manager on sales trends, HR issues, and operational issues.
• Immediately communicate to employees any changes in policy or procedure and any directives from the Area or Operations Manager.
• Inform Operations or Area Manager of any situation that may adversely affect the ongoing day-to-day or long-term operations of the store.
• Weekly update with Area Manager on key objectives, market trends, and best practices.

Skills on Resume:

• Employee Training (Soft Skills)
• One-on-One Coaching (Soft Skills)
• Staffing Management (Hard Skills)
• Store Walkthroughs (Hard Skills)
• Facility Maintenance (Hard Skills)
• Sanitation Compliance (Hard Skills)
• Operational Communication (Soft Skills)
• Issue Escalation (Hard Skills)

Job Summary: 

• Complete store operational requirements by schedule and assign partners, and follow up on work results.
• Identify current and future customer requirements by establishing rapport with customers and other partners in a position to understand service requirements.
• Maintain and model a calm demeanour during periods of high volume or unusual events.
• Keep store operating to standard and set a positive example for the shift team.
• Solicit feedback from customers.
• Interview and train partners, plan, assign, and direct work through regular interaction and review with the team.
• Encourage the team to make independent decisions.
• Conduct goal setting and develop strategic and operational plans for the work group, manage execution, and measure results.
• Gather and evaluate employee performance and appraise performance.
• Address complaints and resolve problems.
• Coach, counsel, and discipline.
• Ensure partners adhere to legal and operational compliance requirements.

Skills on Resume:

• Shift Operations (Hard Skills)
• Customer Engagement (Soft Skills)
• Stress Management (Soft Skills)
• Team Leadership (Soft Skills)
• Staff Training (Hard Skills)
• Performance Appraisal (Hard Skills)
• Conflict Resolution (Soft Skills)
• Operational Compliance (Hard Skills)

Job Summary: 

• Drive coffee conversations within the team and create a culture of coffee appreciation.
• Achieve financial objectives based on the annual budget by scheduling expenditures, analyzing variances, and initiating corrective actions.
• Manage store revenue, including cash handling, deposit reconciliation, and delivery of deposits to the bank.
• Ensure the availability of merchandise and services by approving contracts and maintaining inventories.
• Maintain the stability and reputation of the store by complying with legal requirements.
• Analyse sales figures and forecast future sales volumes to maximise profits.
• Manage and motivate the team to increase sales and ensure efficiency.
• Manage stock levels and make key decisions about stock control.
• Ensure standards for quality, customer service, and health and safety are met.
• Make timely yet thoughtful decisions even when information is incomplete and consider multiple options before committing to a course of action.
• Maintain awareness of market trends in the retail industry, understand forthcoming customer initiatives, and monitor local competitors.
• Conduct regular store meetings.
• Accountable for improving and increasing store performance for the growth of the organisation.

Skills on Resume:

• Coffee Expertise (Soft Skills)
• Financial Management (Hard Skills)
• Cash Handling (Hard Skills)
• Inventory Management (Hard Skills)
• Legal Compliance (Hard Skills)
• Sales Forecasting (Hard Skills)
• Team Motivation (Soft Skills)
• Store Performance (Hard Skills)

Job Summary: 

• Ensure store appearance is maintained in adherence to company standards.
• Ensure proper transaction procedures are being followed.
• Adhere to and ensure proper operational policy/procedures are followed.
• Adhere to and ensure proper Security and Loss Prevention policy/procedures are followed.
• Maintain and reinforce all audit/compliance policies/procedures regarding cash handling, inventory (negotiables), security, and service standards.
• Achieve continuous, measurable improvement of audit results throughout the fiscal year.
• Coordinate and carry out chargeback/collection activity and complete all collection-related tasks assigned by the Collections and/or Store Liaison.
• Protect and manage company assets, including the safety of employees.
• Recruit, train, and develop sufficient staff to meet operating objectives and schedule staff to meet operational objectives.
• Provide continual supervision, employee feedback, and progressive discipline to staff. 
• Documents performance through the active use of the Manager's Notebook as well as timely and accurate talent management reviews.
• Provide timely and accurate performance appraisals to staff and ensure succession plans are in place.
• Ensure staff are trained and developed in adherence to company standards.
• Promote a team atmosphere by training, coaching, and motivating staff.

Skills on Resume:

• Store Standards (Hard Skills)
• Transaction Compliance (Hard Skills)
• Operational Compliance (Hard Skills)
• Loss Prevention (Hard Skills)
• Audit Management (Hard Skills)
• Asset Protection (Hard Skills)
• Talent Management (Hard Skills)
• Team Development (Soft Skills)

Job Summary: 

• Manage performance by providing ongoing feedback and discipline to staff.
• Communicate company expectations to store personnel by word and action.
• Hold regular staff meetings and posts meeting minutes as per region requirements.
• Ensure financial goals/targets are met for the store.
• Meet or exceed quarterly revenue and EBITDA targets through the fiscal year, and review quarterly earnings statements to ensure corrective action is taken when operating targets are not being met.
• Maintain proper accounting procedures and ensure all reporting is completed in a timely fashion.
• Ensure costs are minimized, and profits are maximized.
• Review monthly earnings statements to ensure corrective action is taken when operating targets are not met.
• Maximize productivity and sales through marketing, customer service, payroll management, and daily operational cost control.
• Effectively manage the performance of all staff through the active use of audit and financial reports.
• Maximize productivity and sales through marketing, customer service, payroll management, and daily operational cost control.
• Prepare, submit, and recommend annual operating plans for the store.
• Maintain proper accounting procedures and ensure all reporting is completed in a timely fashion.
• Maintain cash and inventory accuracy/controls, and effectively control cash variances.
• Effectively manage the collections process, including research, follow-up, documentation, and adherence to collection laws. 

Skills on Resume:

• Performance Management (Soft Skills)
• Staff Communication (Soft Skills)
• Financial Targeting (Hard Skills)
• Revenue Management (Hard Skills)
• Accounting Compliance (Hard Skills)
• Cost Control (Hard Skills)
• Productivity Optimization (Hard Skills)
• Collections Management (Hard Skills)