• Lead and coach team members to deliver consistent day-to-day excellence.
• Support team development through clear guidance and ongoing feedback.
• Place customer service at the center of all store activities.
• Create personal and meaningful interactions with every customer.
• Drive store profitability through strong commercial awareness.
• Control costs, expenses, and waste to protect margins.
• Balance multiple priorities effectively in a fast-paced environment.
• Ensure all operations meet compliance and policy requirements.

Skills: Team Leadership, Coaching and Feedback, Customer-Centric Service, Customer Engagement, Commercial Awareness, Cost Control, Multi-Priority Management, Policy Compliance

• Maintain and exceed overall store sales performance through focused execution.
• Coach team members to effectively deliver execution plans and achieve objectives.
• Support continuous improvement through regular feedback and performance guidance.
• Analyze sales and operational data to critically assess business performance.
• Use insights to inform decisions and drive stronger results.
• Anticipate opportunities to exceed both internal and external customer expectations.
• Attract and recruit high-quality sales talent.
• Train and develop a high-performing sales team.
• Act as a brand ambassador by representing the company professionally at all times.

Skills: Sales Performance, Team Coaching, Performance Feedback, Sales Analysis, Data-Driven Decisions, Customer Opportunity, Talent Recruitment, Team Development

• Take full responsibility for the store's P&L and drive business to reach revenue and profitability targets.
• Manage the store budget and all costs related to the store, including events and additional store supplies.
• Maintain store staff by recruiting, hiring, training, and evaluating employees.
• Build relationships with key customers.
• Concept, plan, and execute successful customer in-store events.
• Coach, motivate, and inspire store staff to meet individual sales goals and create and manage staff work schedules.
• Provide a safe, clean, and fun store environment for customers and staff.
• Analyze store operations and provide input to the retail operations team by identifying problems and crafting solutions.
• Create sales recap reports regularly to identify team wins and challenges, and continuously seek improvement daily, weekly, monthly, and quarterly.
• Create reports post-campaign to analyze and demonstrate key learnings and identify key areas of opportunity and growth.
• Review and monitor all aspects of product storage and inventory levels, and conduct store cycle counts twice per year.
• Act as a brand ambassador, play an active role in the community, and seek outreach and networking opportunities.
• Stay up to date on industry and competitive trends and proactively make recommendations to keep the brand and store relevant.

Skills: P&L Management, Budget Control, Staff Recruitment, Customer Relationships, Event Planning, Team Leadership, Operational Analysis, Inventory Management

• Maintain and exceed overall store sales performance through focused execution.
• Coach team members to effectively deliver execution plans and achieve objectives.
• Support continuous improvement through regular feedback and performance guidance.
• Analyze sales and operational data to critically assess business performance.
• Use insights to inform decisions and drive stronger results.
• Anticipate opportunities to exceed both internal and external customer expectations.
• Attract and recruit high-quality sales talent.
• Train and develop a high-performing sales team.
• Act as a brand ambassador by representing the company professionally at all times.

Skills: Sales Execution, Team Coaching, Continuous Improvement, Sales Analysis, Data-Driven Decisions, Customer Focus, Talent Recruitment, Brand Representation

• Coordinate and supervise the sales team.
• Promote the high-end image of the brand both internally and externally.
• Ensure the sales team receives appropriate day-to-day training.
• Participate in the recruitment of new staff members and attract the best applicants.
• Create a special connection with customers by offering a unique and indulgent service.
• Welcome and assist high-end customers.
• Retain customer loyalty by providing appropriate and personalised advice.
• Achieve set targets and increase revenue by making products attractive.
• Follow the head office instructions regarding business operations and ensure proper execution by the sales team.
• Manage inventory and concession replenishment.
• Ensure smooth daily operations of the store.
• Ensure the shop floor is organized and products are arranged according to senior management instructions.

Skills: Sales Team Supervision, Luxury Brand Image, Staff Training, Talent Recruitment, Premium Customer Service, Customer Loyalty, Sales Target Achievement, Inventory Management

• Drive sales and profitability by ensuring customer satisfaction and analyzing reports.
• Effectively schedule for the store, develop payroll plans, and monitor payroll daily to ensure alignment with the plan.
• Ensure efficient day-to-day operation of the store.
• Uphold merchandise presentation standards according to company expectations.
• Responsible for recruitment, interviewing, and hiring across the store.
• Lead consistent evaluation and development of in-store talent.
• Issue appropriate counseling and disciplinary action to associates who do not meet performance standards.
• Drive shrink results by ensuring compliance with safety, loss prevention, and cash-handling procedures.
• Ensure completion of all training requirements across the store.
• Select, onboard, empower, and develop a highly effective team.
• Define a clear vision and strategy to communicate expectations.
• Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching and feedback related to performance.
• Incorporate the customer’s perspective when defining success.

Skills: Sales Profitability, Payroll Scheduling, Store Operations, Visual Merchandising, Talent Recruitment, Team Development, Loss Prevention, Performance Leadership

• Recruit and train the best people for the team and ensure they can deliver above and beyond in their role by developing operational and leadership skills.
• Coach the team to be passionate and knowledgeable about the products in the store, build the brand, and provide customers with the right range, quality, and service to ensure they keep coming back.
• Lead the team in driving trade activity and use expertise and knowledge to grow sales and maximise profit.
• Lead and build manager knowledge to deliver and sustain the store change plan and resource planned activities.
• Ensure hours are worked when and where they would most benefit customers and identify and resolve root cause issues with sustainable solutions and continual reviews.
• Ensure the safety of colleagues as the top priority.
• Ensure the store is always trading legally by coaching the team to use all security tools available to provide a safer place to work.

Skills: Team Recruitment, Team Training, Product Expertise, Brand Building, Sales Growth, Change Leadership, Workforce Planning, Safety Compliance

• Provide people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling any/all disciplinary actions.
• Manage a medium-sized store and team (based on store levelling criteria).
• Oversee and lead a medium and/or complex store while growing talent, developing skills and capabilities to achieve career goals, supporting project/initiative success, and achieving business results.
• Accountable for achieving both store and individual performance metrics.
• Act as a peer mentor to developing store managers.
• Provide coaching, mentorship, and guidance to others within the area of expertise.
• Oversee management of team requiring workforce to decision on an acceptable level of risk (moderate to high risk potential related to loss or reputation).
• Act as the highest point of escalation/contact within the store for issues raised by customers, other internal groups, and/or partners.
• Originate loan applications, handle conditions of lending, and conduct loan closings.
• Maintain an active registration status with the nationwide mortgage licensing system and registry.

Skills: People Leadership, Talent Development, Store Management, Performance Accountability, Manager Mentorship, Risk Oversight, Issue Escalation, Loan Origination

• Manage the store team by focusing on driving sales and maximising store profitability while providing industry-leading service on the high street.
• Exceed store KPIs and maintain company standards while following company guidelines.
• Represent the business most professionally.
• Maintain customer retention by providing first-class service.
• Deal with inquiries and complaints and resolve issues or requests.
• Drive consistency within internal teams to achieve the highest service levels.
• Have a strong understanding of the customer service measuring programme and customer satisfaction.
• Ensure that targets are achieved and exceed expectations.
• Analyse Oracle reports to assist in making key sales decisions.
• Manage in-store devices to capitalise on a wider range of products.
• Confidently use the store dashboard to analyse footfall, average transaction value, and conversion, and apply insights to the store environment.
• Follow a weekly brief and ensure proper application in-store while maintaining high visual standards.
• Attract, engage, and motivate customers to make purchases in-store by using the latest visual techniques.
• Ensure all new products and advertised products are visible and in the correct locations.
• Ensure mannequins, displays, and windows are updated in accordance with visual merchandising guidelines.
• Develop existing team members and encourage progression within the company.
• Hold regular training meetings within the store and ensure the team is able to maintain high standards.
• Keep track of internal progression and ensure all personnel complete relevant e-assessments.
• Prioritise management development through the use of the in-house trainee management academy.

Skills: Sales Leadership, KPI Management, Brand Representation, Customer Retention, Issue Resolution, Data Analysis, Visual Merchandising, Team Development

• Manage the boutique to achieve sales objectives and store and service KPIs by spending most of the time on the shop floor with the sales team and clients.
• Concur in defining action plans related to mystery shopping results and ensure proper implementation.
• Be proactive in recruiting new customers, promoting, and creating events to generate new business opportunities.
• Actively participate in and involve sales teams in social events.
• Constantly nurture client relationships in-store and outside by implementing client database activities as per marketing guidelines.
• Address client concerns, disputes, and complaints to ensure client satisfaction is restored.
• Constantly coach the sales team on delivering a unique and memorable shopping experience, including customer focus, storytelling, extraordinary service, selling skills, and attitude, by observing the sales floor and providing feedback accordingly.
• Partner with sales trainers to define training, implement plans, and follow up.
• Ensure store team participation in training sessions to develop and strengthen knowledge across collections, selling techniques, brand and inspiration stories, and security.
• Supervise after-sales service requests to provide excellent service to customers.
• Be responsible for store maintenance, safety, proper functioning, product assortment, visual merchandising, and adherence to uniform and grooming standards.
• Be responsible for store stock and ensure efficient and effective management according to KPIs.
• Guarantee proper application of company norms and procedures, including discount policies.
• Ensure strong knowledge of the relevant markets, including competition, events, product, and pricing.
• Maintain profound knowledge of the surrounding environment, including brand locations, events, and marketing activities related to the city, street, mall, or department store.

Skills: Boutique Management, Sales KPI Delivery, Client Relationship, Event Generation, Team Coaching, Training Coordination, Store Operations, Stock Management

• Manage the boutique to achieve sales objectives and store and service KPIs by spending most of the time on the shop floor with the sales team and clients.
• Concur in defining action plans related to mystery shopping and Voice of the Client results and ensure their implementation.
• Be proactive in recruiting new customers, promoting, and creating events to generate new business opportunities.
• Actively participate in and involve sales teams in social events.
• Constantly nurture client relationships in-store and outside by implementing client database activities as per marketing guidelines.
• Address client concerns, disputes, and complaints to ensure client satisfaction is restored.
• Constantly coach the sales team on delivering a unique and memorable shopping experience, including customer focus, storytelling, extraordinary service, selling skills, and attitude, by observing the sales floor and providing feedback accordingly.
• Constantly develop the team by observing them on the sales floor and providing feedback both on the spot and in structured one-to-one meetings.
• Partner with sales trainers to define training, implement plans, and follow up.
• Ensure store team participation in training sessions to develop and strengthen knowledge on collections, selling techniques, brand and inspiration stories, security, and more.
• Responsible for store maintenance, safety, proper functioning, product assortment, visual merchandising, uniforms, grooming standards, and supervising after-sales service requests to provide excellent pre and post-service to the customer.
• Responsible for store stock and ensuring efficient and effective management according to KPIs while proposing corrective actions.
• Guarantee proper application of company norms and procedures, including discount policies.
• Sponsor development of a frictionless client experience through various touch points by leveraging new digital tools and processes.
• Sponsor full store engagement in new omnichannel initiatives and amplify the mindset change in store by driving the transformation.

Skills: Boutique Management, KPI Achievement, Client Development, Event Promotion, Team Coaching, Training Development, Store Operations, Omnichannel Transformation

• Supervise the day-to-day operations and performance of the team to provide the highest level of customer service for the customer.
• Understand the overarching company strategy and communicate and model the core values of the organization to create a sense of teamwork and membership among employees.
• Handle customer concerns and ensure an appropriate resolution.
• Ensure proper store signage is maintained at all times and maintain the quality and freshness of products.
• Assist in the hiring of store personnel by reviewing resumes and employment applications and interviewing candidates.
• Prepare, manage, and revise weekly schedules to ensure appropriate store staffing levels.
• Establish and communicate job responsibilities and performance expectations to direct reports to ensure mutual understanding and desired results.
• Conduct store meetings.
• Identify training and development opportunities that assist direct reports in achieving enhanced performance.
• Conduct annual performance evaluations and recommend store personnel for advancement and termination.
• Achieve store payroll and total loss budgets.
• Manage cash audits in conjunction with the direct leader according to company guidelines.
• Monitor the competitive environment within the community and make recommendations to the direct leader regarding adjustments necessary to maintain a competitive position.
• Provide product feedback to the direct leader, including recommendations regarding new items to carry or those that should be discontinued.
• Provide a safe environment for employees, customers, and vendors by identifying and rectifying hazards, ensuring proper ergonomics, and maintaining store equipment in proper working order.
• Oversee product merchandising and maintain proper stock levels through appropriate product ordering.
• Conduct store inventory counts and reconciliations according to company guidelines.
• Comply with all established company policies and procedures while upholding the security and confidentiality of documents and data.

Skills: Store Operations, Team Supervision, Customer Resolution, Staff Scheduling, Talent Hiring, Performance Management, Inventory Control, Policy Compliance

• Provide supervision and development opportunities for management and hourly associates in the facility by hiring, training, mentoring, assigning duties, evaluating performance, providing recognition, and ensuring diversity awareness.
• Uphold the open door policy by meeting with associates, listening to concerns, researching issues, reviewing policies and procedures, and providing resolutions, including proactively seeking associate comments and concerns by visiting work areas.
• Ensure compliance with company policies and procedures by holding hourly associates and managers accountable, analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, maintaining quality assurance standards, overseeing safety and operational reviews, developing and implementing action plans to correct deficiencies, and providing direction and guidance on executing company programs and strategic initiatives.
• Initiate, direct, and participate in community outreach programs and encourage and support associates and managers in serving as good members of the community by establishing and maintaining relationships with key individuals or groups.
• Present the company’s perspective to external organizations following media guidelines, and champion company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community.
• Drive the financial performance of the facility by ensuring sales and profit goals are achieved, lead the management team in controlling expenses indexed to sales, develop and implement plans to correct deficiencies in financial performance, oversee budget creation, and participate in analyzing economic trends and community needs for budget forecasting.
• Model, enforce, and provide direction and guidance to hourly associates and managers on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are resolved within company guidelines and standards.
• Direct the management team in facility operations and communicate with both management and hourly associates about operations, merchandising, and company direction.
• Drive sales in the facility by ensuring effective merchandise presentation, accurate and competitive pricing, proper signing, in-stock and inventory levels, budget, and forecast sales, and assess economic trends and community needs.

Skills: People Development, Associate Engagement, Policy Compliance, Community Outreach, Financial Performance, Customer Service Leadership, Facility Operations, Merchandising Execution

• Lead a team of focused sales professionals in partnership with the manager by motivating and engaging them to meet and exceed sales goals and customer care metrics while delivering a clean, organized, and fully operational retail experience for customers and employees.
• Ensure sales teams retain customers through positive relationship building, diffuse customer escalations, and use strong listening and probing techniques to overcome objections and save or upgrade customers.
• Ensure the store meets brand expectations and maintains a thriving culture of customer care across all locations within the span of control.
• Utilize strong assessment skills to continually inspect sales behaviors and product knowledge of the team and partner with management on change efforts.
• Proactively identify issues, build action plans, and seek opportunities to grow business and increase customer satisfaction.
• Work with the manager to provide subject matter expertise on store functions, customer experience, product knowledge, pricing plans, promotions, service features, and visual standards, including those of competitors.
• Consistently meet or exceed operational standards, including store appearance, inventory, and appropriate staffing levels, while minimizing or eliminating company losses.
• Partner with the manager to build employee engagement and high-performing teams by recruiting, training, and retaining top talent within the span of control.
• Provide daily coaching and direction to the team through one-on-ones, team huddles, and department meetings.
• Create an environment of continuous learning, role playing, and development where employees enhance skills and maximize success through coaching, training, and objective performance management, including progressive discipline.
• Maintain strong working relationships with management, operations, and peers by working as a team to build a culture of success.
• Implement and enforce cash management policy and complete timely store audits.
• Provide guidance, monitor, and manage the enforcement of all company policies and procedures in alignment with the manager.
• Provide management with frequent updates about key store events.
• Assist with area manager functions and perform other duties as requested by management.

Skills: Sales Leadership, Customer Retention, Team Coaching, Performance Assessment, Action Planning, Product Expertise, Operational Standards, Policy Enforcement

• Drive and maximize sales performance.
• Propose and develop business plans.
• Drive the store team to exceed KPIs.
• Represent the company on the local market by identifying new opportunities to increase customer footfall, attract new clients, and build a loyal relationship with the brand.
• Be present on the sales floor and ensure a proper approach and service to clients.
• Foster omnichannel development through the team.
• Meet the store-operating budget by controlling store expenses.
• Foster a client-centric mindset by developing and maintaining solid client relationships.
• Guarantee excellent client satisfaction and the highest level of client service.
• Implement clienteling initiatives and events in partnership with other company functions to secure client loyalty and increase client spending.

Skills: Sales Performance, Business Planning, KPI Leadership, Market Development, Client Engagement, Omnichannel Growth, Cost Control, Clienteling Strategy

• Foster a strong private appointment culture.
• Promote an entrepreneurial and team spirit by using effective communication, ensuring efficient organization, and supporting professional growth.
• Ensure the team is always prepared and updated on company information, product knowledge, local market, competitors, policies, and procedures.
• Attract and recruit the best talent available on the market through networking and scouting.
• Develop a proper sales strategy in cooperation with retail merchandising, visual merchandising, and retail operations teams.
• Ensure the display attracts clients and maximizes sales in accordance with company guidelines.
• Participate in buying sessions and provide effective product feedback based on store needs.
• Ensure synergy and cooperation between front and back of house.
• Enforce company procedures on cash activity, inventory, logistics, and all main reporting activities requested by the head office.
• Cooperate with the retail events office for the organization of local events and define challenging and realistic targets per client while proposing new opportunities for local events in partnership with local stakeholders and influencers.

Skills: Private Appointments, Team Culture, Product Knowledge, Talent Scouting, Sales Strategy, Visual Merchandising, Operational Compliance, Event Collaboration

• Meet or exceed store sales and profit targets.
• Manage all resources within the store to provide customers with a leading shopping experience.
• Drive proper execution of established policies, procedures, initiatives, and directives.
• Act as a brand ambassador while consistently exhibiting the company’s attitude and values.
• Take full ownership of the store and its commercial success.
• Monitor and analyze store performance to challenge the status quo and address identified improvement areas.
• Drive continuous improvement in sales, productivity, and profitability.
• Share best practices to enhance the collective performance of all district stores.
• Forecast sales and payroll with the senior manager to drive store results.
• Utilize client service reporting and observations to monitor service levels and address areas of opportunity.
• Monitor daily, weekly, and monthly sales results and communicate with staff, and report to headquarters.
• Escalate issues to the senior manager, area manager, or retail back office partners.
• Lead service by example and balance time between selling and leading team members on the sales floor.
• Ensure a manager in charge is always present, and team members focus on customer service and sales.
• Schedule staff to serve customers effectively, drive sales, and execute tasks.
• Manage recruitment and training of store team members.

Skills: Sales Profitability, Store Leadership, Policy Execution, Brand Ambassadorship, Performance Analysis, Continuous Improvement, Sales Forecasting, Talent Management

• Ensure adherence to all HR policies and procedures.
• Create a high-performance culture by setting clear expectations, analyzing performance, and providing timely feedback, including managing poor performance.
• Collaborate with the senior manager and the area manager to identify and develop strong performers with growth potential.
• Ensure store team members are trained on foundational and seasonal brand and product knowledge.
• Coach and motivate individuals to maximize performance and complete applicable training programs.
• Apply learning effectively on the job and seek coaching opportunities to improve performance.
• Ensure visual merchandising and in-store communication standards are consistently executed and maintained.
• Ensure legal and financial integrity of the store.
• Execute in-store directives according to established standards.
• Manage all store operations systematically and efficiently per policies and procedures.
• Ensure merchandise deliveries are processed the same day, and products are made immediately available and accessible to customers.
• Ensure cash register transactions are processed quickly and accurately.
• Implement all applicable loss prevention policies and procedures.
• Maintain a safe and productive shopping and working environment.
• Act as a role model for customer service and exceed customer expectations.
• Drive a service and selling culture throughout the store.
• Monitor customer satisfaction and feedback systems to drive ongoing service improvement.

Skills: HR Compliance, Performance Management, Talent Development, Product Training, Visual Merchandising, Store Operations, Loss Prevention, Customer Service Leadership

• Develop managers to ensure their teams deliver the brand promise to every client by demonstrating and modeling the four brand attitudes.
• Support managers with consistent coaching, identify development and training needs for both managers and their teams, and partner with the field coach trainer to tailor individual action plans.
• Identify, recruit, and develop talents and secure succession plans.
• Organize the team efficiently based on business needs and delegate responsibilities accordingly.
• Translate strategic and business goals into concrete and individual actions and objectives.
• Set achievable yet challenging team and individual targets for the store and assess, monitor, and manage performance to ensure goals are achieved.
• Manage and motivate the team to drive the business by creating a positive work environment, empowering the team, and encouraging innovative solutions.
• Manage and coach managers on how to manage and develop their own teams.
• Lead and develop the store business by cultivating a comprehensive and strategic understanding and relating to all relevant stakeholders.
• Maximize the potential of all product categories and universes carried in the store by capitalizing on all available support, including visual merchandising, training, clienteling, events, and the country office team, and foster synergies between categories.

Skills: Manager Development, Coaching Leadership, Talent Succession, Team Organization, Strategic Execution, Performance Targets, Team Motivation, Business Development

• Build a loyal clientele by leveraging all clienteling tools.
• Establish a client-centric mindset in-store to ensure the highest level of customer experience and achieve client repurchase objectives.
• Act as the voice of the store within the country by understanding business and the local market, and suggest actions and recommendations.
• Act as a brand ambassador in the local market by proactively representing the brand in relevant local activities such as networking and PR.
• Stay aware of the competitive landscape and market trends.
• In multi-store markets, develop relationships with surrounding store managers to optimize business opportunities and client relationships.
• Lead by example on the floor, understand client needs, identify potential areas of improvement, and cultivate awareness of market trends.
• Ensure business opportunities are maximized through efficient sales floor management by being a visible presence and supporting and ensuring brand promise standards are achieved.
• Provide consistent and qualitative feedback, coach the team on the spot, and coach managers on how to coach their own teams.
• Ensure policies, standards, and brand procedures are communicated and implemented.
• Monitor controllable store expenses, supervise loss, asset protection, and risk management, and be accountable for inventory management.

Skills: Clienteling Strategy, Client Experience, Market Insight, Brand Ambassadorship, Competitive Awareness, Floor Leadership, Team Coaching, Expense Control

• Passionate about the brand and living values.
• Experience in not only efficiently managing a team but also a good track record of developing a team.
• Previous managerial experience in successfully driving KPIs and controlling costs within a fast-paced retail environment.
• Good understanding of HR policies and processes.
• Previous experience in effectively managing store operations, stock, and admin duties.
• Strategic decision-making and problem-solving under pressure.
• Clear and persuasive communication skills.
• Adaptability to change.
• Have a customer-focused mindset.

Qualifications: BA in Business Administration with 5 years of Experience

• Management experience in a retail environment.
• Energetic, results-oriented, and competitive with a drive to succeed.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to effectively communicate both written and verbal.
• Proficient in Microsoft Office.
• Ability to work weekends, holidays, and evenings.
• Ability to lift and move 45 pounds or more regularly, as well as climb ladders.
• Ability to stoop, bend, climb, and lift to stock and retrieve merchandise from the stockroom and sales floor regularly.
• Ability to travel occasionally for training and meetings.

Qualifications: BS in Retail Management with 2 years of Experience

• Experience in managing teams of up to 10+ in a high-turnover store.
• Hands-on and strong leader with the ability to motivate and mentor a team to achieve success. 
• Passion for styling and an eye for detail to uphold visual merchandising standards.
• Exposure to large stock volumes and stock management. 
• Experience in preparing monthly rosters and performing administrative duties. 
• Proven ability in driving sales and achieving KPI and budgets.
• High personal standards in providing superior customer service.
• Able to maintain good time management and prioritize tasks at hand.

Qualifications: BA in Human Resources with 4 years of Experience

• Experience as a manager of high volume and a large team.
• Experience in training and onboarding talent.
• Experience in performance management, people development, and executing disciplinary action.
• Excited to learn, grow, and adapt in a new environment.
• A strong and passionate leader who strives for results while having fun doing it.
• Outgoing and committed to excellence across all areas of the business.
• Able to communicate the needs of the business and make powerful requests for yourself, the team, and the business.
• Able to identify top talent and build a strong team.
• Innovative and excited to create.
• Agile, open, and curious.
• Able to offer and receive feedback with ease.

Qualifications: BA in Organizational Leadership with 6 years of Experience

• Retail management experience at a similar level, from a fast-paced retail environment.
• Excellent people skills with a proven track record of leading, developing, and motivating a team.
• Excellent customer service skills.
• Strong organisational skills.
• A passion for selling and customer interaction.
• A record of commercial success and awareness.
• Recognition of the importance of strong visual merchandising.
• Clothing experience.
• Self-initiative and drive to be able to work independently and as part of a team.
• Understanding of the need to meet tight deadlines.

Qualifications: BS in Marketing with 3 years of Experience

• Proven management experience.
• Experience in budget planning and profit forecasting responsibilities.
• Experience overseeing store openings, refurbishments, or relocations.
• Experience in loss prevention strategies and shrink control.
• Understanding of retail labour law and scheduling compliance.
• Working knowledge of sales forecasting and revenue optimisation techniques.
• Experience performing analysis using sales reports and dashboards.
• Confident and persuasive communication skills.
• Excellent leadership and interpersonal skills.
• Able to work to strict deadlines.
• Ability to adapt quickly to new situations.

Qualifications: BA in Management with 8 years of Experience

• Experience as a Store Manager with great mentoring and coaching skills, and the ability to inspire their team.
• Retail Store Management experience in a fast-paced environment.
• Passionate about all things fashion, with great visual merchandising and styling skills.
• Ambitious to accelerate career growth and take on the next challenge.
• Strong interpersonal skills and the ability to build and maintain positive relationships.
• Passionate about delivering AMAZING customer experiences.
• Looking for a dynamic, busy, and fun work environment where no two days are the same.

Qualifications: BA in Fashion Merchandising with 5 years of Experience

• Experience in a Management role.
• Ability to offer and describe various solutions and their benefits to the customer.
• Strong marketing and community outreach abilities.
• Strategic and tactical staff management skills.
• Ability to maintain a professional appearance and demeanor.
• Background of accountability for meeting targets and metrics in a performance-driven environment.
• Knowledge of commonly pawned items such as tools, jewelry, firearms, or electronics.
• Pawn working experience.
• Must be bilingual.

Qualifications: BA in Communications with 4 years of Experience

• Previous retail experience.
• Antique/collectible experience with a strong passion.
• Experience in pricing and valuation of unique or high-value items.
• Understanding of provenance research and authentication basics.
• Experience managing consignments and seller agreements.
• Proven ability to handle customer negotiations and special requests.
• Experience with payment platforms and eCommerce transaction flows.
• Excellent communication skills, both verbal and written.
• Experience working with online sales.
• An eye for detail.
• An enthusiastic attitude and a team player.
• A focus on safety and cleanliness.

Qualifications: BS in Entrepreneurship with 6 years of Experience

• Proven experience in Head of Store or senior store management roles within a retail environment.
• Strong problem-solving capability with the ability to make sound decisions in complex situations.
• Professional maturity and sophistication in leadership approach and stakeholder interactions.
• Demonstrated awareness of diversity and inclusion, fostering a respectful and inclusive workplace.
• Ability to thrive in a fast-paced, high-pressure environment while maintaining performance standards.
• Strong team-building skills.
• A self-starter mindset and a high level of personal accountability.
• Excellent interpersonal and communication skills.
• A strong drive to achieve results.

Qualifications: BA in Operations Management with 9 years of Experience

• Retail management experience, preferably within a durable goods setting. 
• Experience must include commercial (outside) sales.
• Strong oral and written communication skills.
• Able to effectively manage confrontational situations in a controlled and courteous manner.
• Ability to handle multiple projects/tasks and meet deadlines.
• Strong technical aptitude with a basic understanding of electronics.
• Must have the ability to accurately read gauges and work with your hands.
• Must be able to work a flexible schedule to meet the needs of the business, including peak seasons and special events. 
• Ability to work at multiple store locations.

Qualifications: BS in Sales Management with 5 years of Experience

• Previous experience in a similar management role within a fashion and lifestyle retail environment.
• Excellent leadership and people management skills to lead, motivate, train, and develop the team through active management.
• Ability to be flexible and adaptable to the needs of the business.
• Demonstrate strong commercial acumen and brand knowledge.
• Willingness to constantly learn and develop.
• Excellent communication skills at all levels, both written and verbal.
• Experience in networking and building relationships.

Qualifications: BA in International Business with 3 years of Experience

• Expert communication skills.
• Demonstrated ability to manage and coach a large and diverse team.
• Advanced understanding of resolving customer issues and creative problem-solving.
• Proven track record working within a high-pressure, high-paced, customer-oriented retail environment.
• Advanced understanding of people skills that will drive embedded behaviours for changing products and systems.
• An ability to work in a team to develop others for future opportunities.
• Demonstrated ability to create a positive work environment through support and inclusion.
• Advanced ability to execute business improvement initiatives and support the change agenda in the store.
• Ability to successfully execute against key metrics (financial and customer).
• Ability to identify and create store improvement opportunities and collaborate across teams to achieve common goals.

Qualifications: BA in Industrial Psychology with 8 years of Experience

• Experience directly managing a small retail sales team.
• Experience in planning and executing local marketing or in-store promotional activities.
• Experience conducting structured performance reviews and development check-ins.
• Understanding of visual merchandising standards and floor layout optimisation.
• Working knowledge of cash handling procedures and audit controls.
• Understanding of retail compliance, including health and safety obligations.
• Strong leadership and communication skills.
• Strong understanding of KPIs, what they are, and how to influence them.
• A customer service mindset with demonstrated ability to tactfully resolve issues.
• Ability to problem-solve and juggle multiple tasks and priorities.
• Experience with Shopify POS.

Qualifications: BS in Commerce with 4 years of Experience

• Proven experience as a retail manager with a strong focus on maximising shop income and actively promoting Gift Aid to customers.
• Ability to lead by example, consistently delivering and embedding the highest standards of customer care and service.
• Experience in recruiting, managing, training, and supporting both paid staff and volunteers.
• Strong understanding of administrative and financial procedures, ensuring full compliance at all times.
• Ability to work closely and effectively with the Area Sales Manager to achieve commercial and operational objectives.
• Willingness and flexibility to travel within the region to provide cover and support training in other shops.
• Sound knowledge of Health and Safety regulations with the ability to ensure a safe working environment.
• Organised and accountable approach.
• Strong attention to detail and operational discipline.

Qualifications: BA in Public Relations with 6 years of Experience

• An experienced and well-rounded retailer with management experience in a flagship retail environment.
• Experience in training, coaching, and developing team members.
• Have a proven track record in driving and exceeding set KPI's.
• Prior experience in effectively managing rosters and wage control.
• Working knowledge of advanced retail reporting and data interpretation.
• Understanding of workforce planning and peak-trade resource allocation.
• High level of written and verbal communication skills.
• Ability to manage competing priorities, tasks, and overall expectations.
• Strategic decision-making in complex environments.
• Strong stakeholder management and influence skills.
• Professional judgement and discretion in sensitive situations.

Qualifications: BA in Strategic Management with 7 years of Experience

• Retail management experience.
• Excellent communication, verbal, and written skills.
• Proven excellent customer service skills with a statistical track record in all areas of sales and leadership.
• Able to learn or adapt to the technology provided by the company.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Established history in recruiting and retaining a quality sales and support staff.
• General knowledge of apparel products (i.e., fit and fabric).
• Excellent leadership qualities, training, and team-building skills.
• Knowledge of the administrative aspects of store operations.
• Solid evidence of community outreach and involvement. 
• Understanding of the value in supporting the community.
• Ability to work a flexible work schedule, including nights, weekends, and holidays.

Qualifications: BS in Information Systems with 5 years of Experience

• Experience managing a specialty retail store.
• Demonstrate leadership and integrity with experience managing a staff of boutique team members.
• Excellent verbal and written communication skills.
• Strong merchandising and visual skills.
• Excellent organization skills and able to plan and execute tasks efficiently.
• Proactive and creative problem-solving ability.
• Flexible and adaptable.
• Ability to multitask and balance multiple priorities.
• Proficient in computer skills in Microsoft Word, Excel, and Outlook.
• Ability to work weekends, nights, and holidays.

Qualifications: BA in Merchandising with 3 years of Experience

• Experience as a Retail Store Manager in a fast-paced environment.
• Be operationally excellent and experienced with stock control and visual merchandising.
• Experience with effectively managing a roster and wage control.
• Working knowledge of demand forecasting and replenishment planning principles.
• Understanding of local market analysis and competitor benchmarking.
• Ability to think strategically to identify missed opportunities and have a proven track record in driving sales and KPI’s.
• A motivated and driven "Make it Happen" attitude.
• A passion for leading and inspiring a team to succeed.
• Decisive problem-solving in high-pressure situations.
• Strong commercial mindset and business acumen.

Qualifications: BS in Supply Chain Management with 6 years of Experience

• Related experience (retail, customer service, and/or financial services industries), supervisory, leadership, and coaching experience.
• Experience with proven business development skills, including the ability to conceptualize and implement strategies.
• Proven leadership and coaching experience.
• Small Business and Consumer lending experience.
• Knowledge of Bank product lines and services, as well as an understanding of Store operations and security.
• Deep expert process management knowledge.
• Deep expert knowledge of the risk profile for team processes.
• Advanced knowledge in identifying, tracking, and resolving gaps.
• Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives.
• Strong financial analysis skills.
• Ability to manage multiple store locations and/or a diverse and complex customer base.
• Strong presentation, analytical, interpersonal, and collaborative skills with all levels of internal and external customers.
• Excellent verbal and written communication skills.
• Proficient with the Microsoft Office suite.
• Notary License.

Qualifications: BS in Finance with 9 years of Experience