• Fully accountable for the execution of sales, service, and customer experience initiatives in the store.
• Create a work environment where all employees can excel.
• Manage customer experience frequently.
• Support team and assist with customer transactions, counsel personnel on opportunities with key sales and reputation metrics, and recognize positive performance against key sales and reputation metrics.
• Perform role plays with personnel regularly to demonstrate what right looks like.
• Be the first point of contact to resolve or escalate any billing/service issues appropriately while communicating discrepancies regarding inventory, fraud, etc, to leadership, Loss Prevention Department, and/or HR promptly.
• Fully understand and assist in educating personnel on the compensation plan, and ensure employees know how to maximize sales.
• Partner with the District Manager and other appropriate parties to successfully launch new products, services, or processes.
• Ensure that employees are properly trained on new products and promotions to sell with confidence.

Skills: Sales Execution, Customer Experience, Team Leadership, Service Recovery, Performance Coaching, Roleplay Training, Inventory Integrity, Product Launches

• Achieving sales and profit plan by controlling expenses, working capital, inventory, shrinkage, and growing net contribution
• Focusing on customer service by ensuring that high service standards are maintained
• Resolving customer issues quickly and efficiently
• Maintaining a high level of associate engagement through effective leadership
• Maintaining an understanding of the local market, operations-based selling, and customer base
• Recruiting, training, directing, motivating, disciplining, and resolving associate issues
• Ensuring that the appearance of the store’s exterior and interior, including merchandising displays, is maintained to the required standards

Skills: Sales Profit Control, Expense Management, Inventory Shrink Control, Customer Service Focus, Issue Resolution, Team Engagement Leadership, Local Market Insight, Store Standards Compliance

• Lead positive sales comps and profitability daily
• Meet or exceed sales goals and merchandising standards
• Ensure all company policies and processes are executed at a high level
• Actively recruit, interview, and hire exceptional talent 
• Provide an environment of accountability and fairness
• Develop each store employee to be effective in their current role and position them for success in future roles.
• Ensure CBT training completion requirements are met.  

Skills: Sales Performance Leadership, Merchandising Execution, Policy Compliance, Talent Acquisition, Accountability Culture, Employee Development, Training Completion

• Manage daily operations of the business and ensure sales goals are met
• Direct employees in daily operations such as serving customers, inventory taking, reconciling cash, and managing in-store marketing
• Conduct hiring and onboarding of new employees
• Ensure adherence to health and safety regulations
• Track and manage inventory at the store
• Meet and/or exceed the store sales goals set by the company
• Maintain a visually appealing and safe facility
• Ensure proper cash handling procedures are strictly enforced

Skills: Ops Management, Sales Results, Team Direction, Customer Service, Inventory Control, Cash Handling, Hiring Onboarding, Safety Compliance

• Create and develop a strong culture that motivates team members to deliver extraordinary customer service and education to the customers
• Hire, train, and develop  staff in accordance with operating policies, procedures, and best practices
• Coach team members and provide constructive feedback to foster their development in line with their career aspirations
• Create and execute initiatives to increase customer acquisition, loyalty, and community support with the assistance of the executive team
• Create work schedules and optimize staffing to ensure KPIs are met 
• Work closely with the corporate team and other store managers to share and coordinate multi-store marketing strategies, promotions, community service campaigns, educational programs, and team member training.
• Work closely with the corporate team to review sales reports and identify sales trends, inventory strategies/reorders, and operational strategies.
• Assist in creating and implementing store initiatives and team member education, and training on new products and accessories
• Ensure POS transactions and end-of-day cash reconciliation are accurate, and follow up on any discrepancies
• Handling of cannabis delivery and cash in a manner that follows corporate, provincial, and federal policies
• Enforce store policies, brand guidelines/campaigns, procedures, and operational guidelines 
• Act as the liaison with regulating bodies and key stakeholders such as the AGCO and OCS

Skills: Culture Leadership, Staff Training, Performance Coaching, Customer Acquisition, Workforce Scheduling, Multi-Store Marketing, Sales Trend Analysis, Regulatory Compliance

• Guide profitable sales and meet store financial plans through business decisions and lead the store team to accomplish essential performance goals (Conversion, Units Per Transaction, and Sales Per Hour)
• Accountable for operational results/expectations in store procedures, payroll management, cash handling and inventory control. 
• Contribute to expense control in relation to stores' P&L.
• Recruit and make hiring, pay and termination decisions for all levels of store personnel, including members of store management
• Achieve payroll plan through managing store schedules, monitoring labor costs and adapting to business conditions based on weekly and monthly sales
• Plan payroll/scheduling based on store traffic to ensure the store is staffed to assist customers
• Ensure sound inventory management through an accurate receiving and sending merchandise process, completing all required business directives such as price change and ticketing procedures
• Prevents loss by educating associates, monitoring daily store activity, ensuring company policies are followed and partnering with Loss Prevention and Merchandising
• Perform store visual standards following visual merchandising direction, accomplishing superior product presentation
• Make decisions about and adaptations to visual merchandising direction based on the layout and needs of the store
• Ensure product is displayed in a manner that tells a story through styling and propping and is compelling to the customer
• Manage the training process for new hires on LS&CO culture, product knowledge, selling practices and other associate responsibilities, holding all employees accountable to individual sales goals.
• Coach staff to increase their knowledge, providing opportunities for continued development within the organization. 
• Create succession plans for developing top talent.
• Manage employee relations issues, including performance management and ensure associates follow LS&CO policies and procedures. 
• Maintain appropriate levels of product on the sales floor by planning and directing floor replenishment
• Create a compelling store experience for customers by engaging and modeling appropriate customer service behaviors to associates

Skills: Profitable Sales Leadership, KPI Performance Management, Store Operations, Payroll Scheduling, Cash Handling, Inventory Control, Loss Prevention, Visual Merchandising

• Leading the diverse team of volunteers to deliver high levels of customer service and achieve store targets
• Providing ongoing support and training for the volunteer team
• Developing and supporting marketing campaigns and promotional activities within stores
• Managing the volunteer roster and working with the Volunteer Manager to ensure shifts are covered
• Training, mentoring, and inducting the team of volunteers
• Supporting the retail team to achieve goals and deliver maximised profits to save the children 

Skills: Volunteer Leadership, Customer Service, Team Training, Roster Management, Marketing Promotions, Profit Focus, Retail Goal Support, Staff Mentoring

• Manage staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives necessary to enable the Operations plans.
• Manage a team of Supervisors with responsibility for each shift within a very fast-paced/time-critical, and demanding environment.
• Set the requirements and expectations for Retail store Managers, Supervisors, and Pickers.
• Measure performance through metrics, providing feedback, and holding Retail store Managers and supervisors accountable for their performance and the performance of their teams.
• Be proactive and ensure that best practices are shared across all Retail Stores and shifts.
• Work closely with other teams (HR, Category Management, Finance, Facility contractors, Safety Manager, LiveOps...) to create and implement initiatives.
• Supervise the maintenance of the working environment, ensuring health and safety standards across the stores.
• Achieve stock accuracy targets.
• Continuously measure and evaluate the departmental goals and all work processes, available daily labour, and daily production goals.
• Improve quality and eliminate errors, reducing business costs.
• Manage and report the main KPIs every week.

Skills: Workforce Planning, Shift Leadership, Process Improvement, KPI Reporting, Performance Management, Cross-Functional Coordination, Safety Compliance, Stock Accuracy

• Drive individual and store team’s performance, through the achievement of KPI’s, to reach targeted goals
• Manage, train, and coach store employees in sales, product knowledge, and operating activities, providing constructive feedback, annual performance reviews, and Individual Development Plans
• Create a staff schedule to drive store goals and store profitability
• Maintain customer relationships during and post-purchase
• Create an environment where customers are always at the center and have an exceptional experience
• Conduct workforce management activities
• Ensure store execution of product merchandising, marketing, and POP standards
• Ensure company policies, including appearance and functionality standards, and state regulations are followed
• Ensure timely opening and closing procedures
• Manage stock inventory levels for the assigned store
• Provide technical and product knowledge information to associates and customers, and serve as a subject matter expert
• Assist in processing inventory counts
• Follow all Company procedures on cash handling, including acceptance of payment and deposit processes
• Adhere to all sales processing policies to ensure the proper creation and execution of customer invoicing
• Assist customers with load-outs and in-store purchases
• Communication and representation of the company brand in all internal and external interactions
• Execute company initiatives and any other activities requested by the supervisor
• Maintain awareness of competition, advertisements, and services offered, and develop strategies to counter

Skills: KPI Performance, Staff Coaching, Schedule Planning, Customer Retention, Customer Experience, Merchandising Standards, Policy Compliance, Inventory Control

• Maintain systems and accuracy of records associated with cash, receipts, inventories, and employee attendance.
• Analyze monthly store performance, sell through and business trends.
• Manage and support stock levels and support the buyer on inventory needs and re-orders.
• Proactively support the marketing department and cultivate a community to increase brand awareness and client bookings.
• Help implement and maintain all merchandising directives and ensure execution of effective merchandising strategies.
• Support management in monthly budgeting, KPI’s and daily/monthly goals.
• Ensure a positive and professional cooperative team environment that promotes trust, integrity, and superior performance standards, leading by example.
• Help recruit, train, and develop store staff.
• Manage day-to-day operations at the store level, such as bank drops, cleaning crews, company protocols, and system requirements.

Skills: Record Accuracy, Trend Analysis, Inventory Reorders, Community Marketing, Merchandising Execution, Budget Support, Team Leadership, Store Operations

• Knowledge of the application and use of paint and sundries.
• Experience with the Microsoft Office suite and Internet applications.
• Ability to work flexible shifts and hours, minimum 45 hours per week
• Ability to lift to 80 pounds infrequently and 40-60 pounds routinely.
• Experience working in a multi-cultural retail environment.
• Experience in attainable luxury, Fashion/Cosmetics/Lifestyle Brands.
• Excellent and proven leadership and coaching skills.

Qualifications: BA in Business Administration with 7 years of Experience

• Experience and proven abilities in coaching, training, inventory control, and managing others
• Must be willing to greet approaching and passing customers in an effort to boost sales
• Must be willing to participate in continuous learning and training in an industry that is constantly changing
• Must be willing to adhere to “retail hours.” 
• Ability and willingness to work days, nights, and weekends
• Superior time management and organizational skills
• Flexible availability, including days, nights, weekends, and holidays

Qualifications: BS in Retail Management with 5 years of Experience

• Ability to drive commercial performance, whilst making customer service unbeatable
• Ability to drive a team that encourages customers to enjoy the products, making sure the advisors enable sales 
• Ability to recruit top talent, then coach and train teams to deliver outstanding customer service
• Consistently achieve KPI’s and drive results
• Experience in leading, organising, and managing a team
• Passion for customer service and leading by example

Qualifications: BA in Marketing with 4 years of Experience

• Previous retail sales experience
• Experience managing P&L statements/budgets
• Retail management with supervisory experience
• Previous wireless retail experience
• Willingness to work a flexible work schedule, which may include evenings, weekends, and holidays
• Passion for leading and inspiring a team to succeed
• Ability to multitask, set priorities, and manage time effectively in a fast-paced environment of retail sales experience.

Qualifications: BS in Supply Chain Management with 5 years of Experience

• Strong computer skills
• Experience using a point-of-sale system
• Communication/interpersonal skills
• Strong customer service, management, and communication skills
• Verbal and written communication skills
• Approachable, cooperative, and supportive approach to employee relations
• Experience specifically managing a staff and scheduling in a retail environment
• Experience in a retail store
• Experience working in a supervisory or lead position

Qualifications: BA in Hospitality Management with 6 years of Experience

• Customer service-orientation with in-depth knowledge of basic business management processes
• Excellent communication and interpersonal skills
• Strong reporting and analytic skills
• Computer database and productivity software skills
• Proven history of successfully leading and training team members in a variety of departments
• Strong understanding of sales and customer/guest service techniques
• Demonstrated ability to maintain and work within a budget
• Strong employee and customer management abilities, blending warmth and toughness
• Ability to multitask and produce with a high output rate

Qualifications: BS in Management Information Systems with 7 years of Experience

• Experience working as a manager within a retail environment.
• Knowledge and familiarity with active lifestyle choices such as Yoga, Cycling/Spin, Pilates, Weight Training, Running, Nutrition, and other healthy activities.
• Ability to socially interact with Customers, Employees, and Business Partners inside and outside of the store environment.
• Ability to work with large teams, setting personal and professional goals for themselves and others.
• Great interpersonal skills, a positive attitude, and the ability to thrive in a fast-paced environment
• Be extremely analytical and quantitative, and comfortable building advanced spreadsheet models.
• Comfort dealing with ambiguity, including the ability to take initiative when an opportunity presents itself.
• Familiar with Excel, Outlook, and retail inventory and POS systems.
• Self-motivated, a good communicator with an innate ability to bring the best out in others.
• Ability to multitask, set priorities, and work well under pressure.

Qualifications: BA in Communications with 6 years of Experience

• Previous senior retail management experience 
• Track record in sales within a luxury retail environment
• Motivated and driven ‘Make it Happen’ attitude
• Ability to think strategically to identify missed opportunities 
• Confidence and a passion for customer service
• Operationally excellent and experienced with stock control and visual merchandising
• Thrives in a fast-paced environment, able to juggle multiple tasks and pivot with the business 

Qualifications: BS in Economics with 8 years of Experience

• Excellent interpersonal capabilities
• Ability to organize and prioritize tasks
• Ability to solve problems and resolve issues
• Ability to multitask and learn quickly
• Proficiency with cloud applications and G Suite
• Excellent and professional English communication skills
• Retail store experience in the outdoor equipment industry with high volume.
• Experience in community engagement and events.
• Ability to multi-store management.
• Retail management, merchandising, organizational, and communication skills. 

Qualifications: BA in Human Resource Management with 6 years of Experience

• Previous retail store experience.
• Previous retail management experience or outside sales experience.
• Broad knowledge of the application and use of paint and sundries.
• Strong leadership and customer service skills.
• Ability to work flexible shifts and hours, minimum 45 hours per week.
• Working knowledge of the Microsoft Office suite and Internet applications
• Proficiency in both English and Spanish

Qualifications: BS in Consumer Science with 5 years of Experience