• Influence and increase sales in a one-to-one selling environment
• Achieve and exceed individual and store sales targets by using effective selling skills, focusing on up-selling, UPT, ATV, and productivity
• Build the bond between the brand and the customer by answering queries, providing exemplary service, and adapting the approach depending on individuals' personalities and needs
• Learn and confidently share product knowledge to maximise sales and provide an unforgettable customer experience.
• Discuss upcoming collection launches, obtaining customer data by offering e-receipts
• Assist with product and POS deliveries, unloading, and storing in the correct spaces in the store
• Complete online training modules to develop and flourish as a team member, with the support of the Store Manager
• Lead by example, coach, and train newer members of the team
• Be a brand and store ambassador by maintaining a stylish and well-presented appearance
• Merchandise the store and maintain high shop floor standards, taking pride in the environment
• Operate the till system, handling financial transactions, including returns and exchanges
• Follow company security policies and procedures to keep the wider team and customers safe

Skills: Sales Influence, Customer Service, Product Knowledge, Visual Merchandising, Team Leadership, POS Operation, Store Security, Communication Skills

• Create an amazing customer experience. 
• Provide a welcoming environment for the customers by listening to and embracing their unique needs. 
• Unleash the creativity, contagious passion, and knowledge of the iconic brands during every interaction.
• Help customers discover the features and benefits of the CRM program and how it can help them be the best version of themselves. 
• Create memorable experiences and emotional connections that help make the most loved Beauty Community.
• Monitor and support store success. 
• Help make a beautiful first impression by keeping the store sparkling and stocked. 
• Embrace the winning spirit by contributing to the store’s sales goals and sharing the knowledge of Sephora’s sales policies, procedures, and standards. 
• Support special store-driven events, promotions, and priorities as they come up.
• Assists in accelerating the growth. 
• Master the craft and expand the knowledge of the iconic brands by attending in-store beauty expert training sessions. 
• Share the knowledge with, and learn from, the team of Beauty Advisors.
• Participate in cross-training and be part of an environment where encouraged to continuously learn and explore.

Skills: Customer Experience, Active Listening, Brand Expertise, CRM Promotion, Emotional Connection, Store Maintenance, Sales Support, Continuous Learning

• Carrying out till work and cash handling
• Showcasing the sets that sell in the store and interacting with the guests through play
• Handling complaints and escalating
• Ensuring the store is fully stocked and well presented at all times
• Operating various equipment, such as engravers, Mosaic Maker, and Printers

Skills: Cash Handling, Customer Engagement, Complaint Resolution, Stock Maintenance, Equipment Operation, Product Display, Store Presentation, Problem Solving

• Deliver the highest level of customer service through teamwork and living the brand values
• Offer an exceptional 1-2-1 customer service and ensure the customer comes first
• Support the Store Management team in achieving individual and store sales targets
• Assist with deliveries and organization of the stock room
• Prepare correspondence and memorandum documents.

Skills: Customer Service, Team Collaboration, Sales Support, Stock Management, Administrative Assistance, Brand Representation, Communication Skills, Task Organization

• Providing excellent customer service to all guests, exceeding their expectations, and delivering a memorable experience
• Assisting guests and customers by demonstrating excellent product knowledge
• Encouraging sales and working towards retail targets
• Ensuring a high standard of cleanliness throughout retail shops, including window displays, upkeep of shop appearance, and stock levels
• Carrying out regular spot checks and assisting with month-end stock takes
• Monitoring the online website and completing online orders daily

Skills: Customer Service, Product Knowledge, Sales Achievement, Store Maintenance, Visual Merchandising, Stock Control, Online Order Management, Quality Assurance

• Passion for delivering excellent service, always having a bright smile, regardless of the weather
• Willingness to learn and develop skills
• Genuine passion for the brand.
• Keen eye for detail
• Be able to communicate with guests and colleagues clearly
• Genuine commitment to having fun at work to create memorable experiences.

Qualifications: BA in Retail Management with 2 years of Experience

• Previous retail experience
• Friendly, positive, hard-working approach to work.
• Strong ability to enjoy being busy, knowing there is always something to do.
• Demonstrated flexibility to handle diverse tasks, from managing deliveries and serving at the till to assisting customers, completing cleaning routines, performing stock rotation, and more.
• Strong reliability member of a small team.
• Willingness to demonstrate flexibility with shifts.
• Flexibility to adjust working hours when covering for team members on holiday.

Qualifications: BS in Business Administration with 3 years of Experience

• Strong customer service background
• Previous retail experience
• Experience working with sales targets and KPIs.
• Highly skilled at working both independently and collaboratively in a team.
• Strong attention to detail
• Exceptional communication skills
• Flexible to personalities and priorities

Qualifications: BA in Marketing with 4 years of Experience

• Experience of working within a retail environment, ideally carrying out live product demonstrations
• Experience in cash handling, profit protection, and stock-taking procedures
• Passion for delivering excellent service
• Willingness to learn and develop skills
• Genuine passion for the brand.
• Keen eye for detail
• Strong fast-paced environment
• Be able to clearly communicate with guests and colleagues

Qualifications: BA in Communication Studies with 2 years of Experience

• Passionate about all things fashion
• Passionate about delivering customer experiences
• Highly enthusiastic team player.
• Experience in a fashion retail environment
• Flexible availability to work (weekends and late-night trade)

Qualifications: BS in Fashion Merchandising with 1 year of Experience