• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to the customer according to established operating procedures
• Promotes credit and loyalty programs during customer interactions
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor, following company procedures and standards
• Initiates and participates in store recovery throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts ongoing recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintenance of a risk-free environment

Skills: Customer Service, Cash Handling, Sales Promotion, Merchandising Standards, Inventory Processing, Store Recovery, Team Collaboration, Safety Awareness

• Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits, and availability
• Engage with consumers to understand their needs and preferences (e.g., demonstrate and explain merchandise, make suggestions on suitable options for consumers, etc.).
• Maintain store standards for visual merchandising, cleanliness, and safety. 
• Retrieves merchandise from the sales floor, stock room, or other inventory locations.
• Perform all required cash register transactions (e.g., sales, returns, exchanges, connecting consumers to loyalty program) efficiently and accurately.
• Contribute to store profitability by receiving, handling, replenishing, and processing incoming and outgoing product flow in the stores accurately and efficiently

Skills: Customer Service, Product Knowledge, Consumer Engagement, Visual Merchandising, Inventory Management, Cash Handling, Sales Transactions, Store Profitability

• Provide a positive customer experience through service excellence in the retail store
• Support customers in their purchases through knowledge of the beer and merchandise selection, as well as the brewery tour experience
• Manage customer inquiries through emails and telephone calls
• Maintain a clean, orderly, and well-stocked workspace
• Complete daily opening and closing duties

Skills: Customer Service, Product Knowledge, Communication Skills, Workspace Organization, Inventory Management, Sales Support, Email Handling, Time Management

• Greeting customers and answering any questions they may have
• Accurately operating cash registers and providing customers with professional service
• Increasing in-store sales, cross-selling products, and directing customers to merchandise
• Assisting in maintaining the stock room and helping to set up displays within the store
• Maintaining business tidiness and appearance by keeping the area cleaned and organized at all times

Skills: Customer Service, Cash Handling, Sales Promotion, Product Knowledge, Inventory Management, Visual Merchandising, Store Maintenance, Communication Skills

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. 
• Maintains clutter-free, clear egress to emergency exits. 
• Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
• Assists Customers with merchandise and answers Customer questions politely and knowledgeably. 
• Greets all Customers by making eye contact, smiling, and saying “hello” throughout the Store as well as saying “thank you” with every register transaction.
• Provides prompt and efficient responses to Customers at all times. 
• Responds to Customer Service calls immediately.
• Handles all Customer issues courteously and helpfully, calling a member of the Store Leadership.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas, including the front-end, sales floor, and restrooms, to help maintain merchandise, customer, and Team areas.
• Maintains a professional appearance and adheres to the Company’s dress code at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer, and Team areas.
• Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean, and organized store that is well-maintained and efficiently merchandised to standards.
• Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines, and maintaining merchandise/brand name familiarity within departments to assist Customers.
• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position, and merchandise protection standards.
• Safeguards confidential information, cash, credit card information, and merchandise.
• Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece, and the notification of Store Leadership to review and approve all disposals.
• Follows all policies and procedures concerning cash, check, charge card, and refund transactions, voids, and offline procedures. 
• Maintains a high level of awareness and accuracy when handling bankable tenders.

Skills: Safety Awareness, Customer Service, Store Cleanliness, Loss Prevention, Cash Handling, Merchandising Standards, Communication Skills, Team Collaboration

• Onboarding retail venues into Wolt's platform, including photography, menu updates, translations, and training
• Creating selections and ensuring retail partner selections on the platform are accurate
• Handling retail support together with the fellow Wolters in the Support team
• Proactively helping retail partners to improve their performance
• Helping out with marketing campaigns for retail partners
• Assisting the rest of the Retail team in any additional tasks related to working with retail partners

Skills: Onboarding Management, Data Accuracy, Partner Support, Performance Optimization, Marketing Assistance, Team Collaboration, Retail Operations, Training Coordination

• Maintain the cleanliness and tidiness of the omnichannel storefront
• Service customer concerns in a courteous manner
• Provide honest advice to customers regarding product specifications and recommendations
• Educate customers regarding omnichannel sales at the retail storefront
• Detect and respond to theft/product damage incidents within the storefront
• Manage and operate the cash register for the sales of products
• Maintaining healthy stock levels within the retail front
• Implement retail product displays, including front tables, racks, and other areas within the storefront

Skills: Customer Service, Product Knowledge, Cash Handling, Inventory Management, Visual Merchandising, Loss Prevention, Store Maintenance, Sales Support

• Set up and contribute to the daily maintenance of the boutique appearance, ensuring that it is well-ordered with correct equipment and properly presented.
• Welcome the walk-in customers and identify their needs that resulting in the maximization of the sales of all the Nespresso products presented, such as coffee, machines, and accessories.
• Deliver operations excellence, in addition to achieving the monthly sales target in the boutique.
• Assist in opening their account, present the boutique and Club services, and assist them in their selection during their first purchase.
• Demonstrate outstanding customer service to every customer
• Work as a team in a retail environment
• Generate sales to meet or exceed goals in rental categories
• Complete rental agreements and provide the correct products for each rental customer

Skills: Customer Service, Sales Generation, Product Knowledge, Store Maintenance, Team Collaboration, Operations Excellence, Account Assistance, Retail Presentation

• Achieve individual/team sales targets
• Develop a comprehensive and up-to-date knowledge of products and services that the company is offering to customers
• Handle customer enquiries and provide professional advice on products and services, offering a total solution proposition to customers
• Maintain a high engagement level with customers and ensure quality standards for customer service
• Respond to and resolve customer complaints and comments on a timely basis
• Explain and perform a product demonstration on the features and functions

Skills: Sales Achievement, Product Knowledge, Customer Service, Client Engagement, Complaint Resolution, Product Demonstration, Communication Skills, Team Collaboration

• Be responsible for conditioning sections, IRC placement, date checking, roller compliance, shelf tag compliance, audits and retail checks, Kompass compliance, new item placement, correcting OOS, and preselling the manufacturer’s products, interacting with the store management team based on a scheduled process. 
• Service stores in the assigned surrounding market area.
• Cultivate and maintain professional relationships at the store level to increase the sales of the manufacturers’ products to the end client
• Read and follow a plan-o-gram (POG)
• Perform duties such as cleaning sections, installing new racks, moving and displaying merchandise properly, checking date codes, and applying Instant Redeemable Coupons (IRCs) on merchandise products.
• Accurately prepare, process, submit, and manage documentation related to assigned work
• Adhere to safety procedures

Skills: Merchandising Compliance, Retail Auditing, Relationship Building, Planogram Execution, Inventory Management, Documentation Accuracy, Sales Support, Safety Awareness

• Previous customer service experience in a specialty/boutique setting.
• Excellent communication skills, positive attitude, friendly, upbeat, and helpful demeanor
• Experience with cash-handling and a POS
• Creative, self-motivated, assertive, and takes initiative, dependable, trustworthy, and consistent.
• Must be willing to work a flexible schedule based on business needs, which may include evenings, weekends, and holidays.
• Must be able to perform all store opening and closing duties independently.

Qualifications: BA in Communication with 2 years of Experience

• Previous experience in a retail or customer service environment.
• Good communication skills, ability to communicate with guests and co-workers.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Ability to work independently and as a team member.
• Basic math skills, ability to accurately handle money, and count change.
• Capable of following job guidelines and supervisors' instructions.
• Ability to lift and carry up to 25 lbs.
• Ability to stand for the entire length of the shift.
• Ability to walk up and down stairs frequently.

Qualifications: BS in Retail Management with 1 year of Experience

• Excellent verbal communication skills.
• Excellent active listening skills.
• Excellent sales and customer service skills.
• Extensive knowledge of the merchandise sold.
• Ability to anticipate customers' needs.
• Ability to recommend merchandise to customers.
• Ability to operate or to quickly learn the store's point-of-sale system.
• Previous retail experience.

Qualifications: BA in Psychology with 3 years of Experience

• Experiences working in a sports/fashion customer and commercial-focused retail environment
• Basic numeracy, literacy, and verbal communication skills
• Strong retail professional competencies
• Ability to work flexible retail hours, including evenings, weekends
• Computer and internet applications proficiency
• Ability to lift to 80 lbs. infrequently and 40-60 pounds routinely

Qualifications: BS in Business Administration with 2 years of Experience

• Strong background in retail sales and promotional event planning within the skincare industry
• Multi-location responsibility experience
• Ability to drive extensively within the territory
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, and PowerPoint) and ADP
• Clear understanding of market and consumer needs, with the ability to communicate such needs to retail partners and appropriate management
• Ability to teach and motivate others
• Strong verbal communication skills
• Ability to interact with a diverse mix of sales associates and customers
• Effective organizational skills
• Strong industry knowledge
• Excellent communication skills

Qualifications: BA in Sociology with 5 years of Experience

• Previous Retail experience
• Excellent communicator and listener.
• Ability to collaborate and function as part of a team.
• Be friendly, accommodating, inclusive, and respectful
• Team Player with a guest-first attitude
• Passion for great food and great fun
• Comfortable working in a fast-paced environment

Qualifications: BS in Marketing with 2 years of Experience

• Strong communication skills (written and verbal).
• Strong performance consistently meeting or exceeding all KPI expectations
• Demonstrates high-level interpersonal skills with a winning customer service attitude and professional communication etiquette, and appropriate presentation as per the departmental dress code policy and guidelines.
• Proven ability to easily build genuine connections with customers.
• Highly organized and detail-oriented with the ability to identify, analyze, resolve, and/or escalate customer inquiries or issues.
• Self-motivated with the ability to take initiative and resolve problems independently.
• Open to change with a learning attitude towards work and to contribute to teams.
• Basic accounting knowledge
• Demonstrate the ability to navigate between multiple applications while continuing to engage the customer.
• Flexibility work rotating schedules, which include and are not limited to days/evenings/weekends/general holidays.
• Prior face-to-face and outbound sales experience
• Must have previous experience working with PCs and demonstrated navigation abilities within a Windows environment.
• Experience in Google Suite applications

Qualifications: BA in English with 4 years of Experience

• Experience in a customer service role.
• Fun, dynamic, and friendly personality.
• Excellent communication skills.
• Be able to work in areas with loud noises and confined spaces
• Self-motivated, able to work independently or as part of a team.
• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events.
• Experience in Retail Sales with excellent selling skills

Qualifications: BS in Fashion Merchandising with 2 years of Experience

• Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world-class experience
• Ability to work as a proficient and effective team member
• Ability to maintain a positive attitude and sense of humor during long and busy work shifts
• Be able to communicate well with all co-workers and management
• Must be able to perform each essential duty satisfactorily.
• Ability to use a cash register
• Possess a strong level of professionalism while at work
• Excellent communication and interpersonal skills

Qualifications: BA in Hospitality Management with 1 year of Experience

• Previous retail store experience
• Ability to actively participate and collaborate with others on one's own team and across REI for the achievement of business goals.
• Flexible in one's viewpoints and positions to support the direction taken by others at REI.
• Ability to use business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
• Effective communication skills.
• Ability to build rapport with all kinds of people inside and outside the organization.
• Knowledgeable of outdoor activities in the assigned department.
• Ability to work smart by setting effective work goals, establishing priorities, and planning well to produce quality work.
• Ability to execute effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals.
• Flexible schedule based on business needs, including evenings and weekends.

Qualifications: BS in Consumer Science with 4 years of Experience