Job Summary:

• Organize all store operations and allocate responsibilities to personnel
• Supervise and guide staff towards maximum performance
• Generates fun and excitement through personality and positive attitude to help ensure a good work environment and customer experience.
• Leads and trains staff on customer service protocols such as greetings, locating products, answering questions, educating about products, loading and unloading, taking customer requests and suggestions, etc.
• Control the store’s budget, aiming for minimum expenditure and efficiency
• Monitor stock levels and purchases and ensure they stay within budget and freshness expirations
• Organize and documentthe  monthly inventory
• Keep store BOH supplies in stock and manage inventory
• Deal with complaints from customers to maintain the store’s reputation
• Inspect the areas in the store and resolve any issues that might arise

Skills on Resume: 

• Staff Management (Soft Skills)
• Budget Control (Hard Skills)
• Inventory Management (Hard Skills)
• Customer Service (Soft Skills)
• Problem Solving (Soft Skills)
• Staff Training (Soft Skills)
• Stock Monitoring (Hard Skills)
• Conflict Resolution (Soft Skills)

Job Summary:

• Provide exceptional consumer service through working on the floor and coaching/mentoring the store team
• Achieve KPI’s for sales, margins, customer service, conversion and strong business
• Hiring, training and scheduling of staff while maintaining payroll targets
• Execution and oversight of daily store operations including all financial reporting, analysis and corrective action plans
• Cash management and cash audit controls per standards
• Sales tracking and inventory supply management
• Loss prevention and bi-annual physical Inventories
• Planning, organizing and executing local promotions/events plus in-market involvement. 
• Complete nightly email recounting the day’s activities, including sales, issues and concerns, to leadership.
• Keep abreast of convention center events and market trends to determine the need for improvements in the store
• Analyze sales and revenue reports and work with the leadership team to make forecasts

Skills on Resume: 

• Consumer Service (Soft Skills)
• Staff Hiring (Hard Skills)
• Financial Reporting (Hard Skills)
• Cash Management (Hard Skills)
• Sales Tracking (Hard Skills)
• Loss Prevention (Hard Skills)
• Event Planning (Soft Skills)
• Sales Analysis (Hard Skills)

Job Summary:

• Driving a customer-first mentality to provide a best-in-class customer
• Creating and delivering a luxury shopping
• Analyzing business continually, developing strategies, and identifying assortment needs to meet store sales and profit goals.
• Maintaining stock control and budget 
• Hiring, training, motivating, inspiring, and coaching team to drive sales and profit growth
• Resolving associate issues with urgency, partnering with the HR team
• Ensuring the store team maintains OKA standards, policies and procedures
• Developing strong community partnerships
• Promoting and leveraging a superior clientele program
• Maintaining visual merchandising standards through timely merchandise replenishment to brand guidelines
• Maintaining the showroom to agreed standards, including stock replenishment, labeling and cleaning

Skills on Resume: 

• Customer Focus (Soft Skills)
• Luxury Service (Soft Skills)
• Business Strategy (Hard Skills)
• Stock Control (Hard Skills)
• Team Leadership (Soft Skills)
• Issue Resolution (Soft Skills)
• Community Partnerships (Soft Skills)
• Visual Merchandising (Hard Skills)

Job Summary:

• Understand and motivate retail staff to get results through managing performance positively
• Manage customer service and ensure all customer complaints are dealt with efficiently and effectively
• Plan, manage and understand and implement the highest possible levels of retail and customer service standards
• Implement retail targets based on Key Performance Indicators within the store
• Ensure staff understand the tasks and performance standards expected of them
• Set performance objectives for all retail staff and review on a regular basis
• Run regular staff meetings and performance updates
• Support the In Store Trainer to ensure that all retail staff have the appropriate skills for the role
• Manage the recruitment and induction of new staff, understand and motivate store staff to get results
• Ensure the leadership vision in the store is in line with Specsavers Vision and Values

Skills on Resume: 

• Staff Motivation (Soft Skills)
• Customer Service (Soft Skills)
• Performance Management (Hard Skills)
• Retail Standards (Hard Skills)
• Staff Expectations (Soft Skills)
• Objective Setting (Hard Skills)
• Team Meetings (Soft Skills)
• Recruitment Management (Hard Skills)

Job Summary:

• Utilise reports and management information in relation to Key Performance Indicators
• Set relevant performance targets and bonus schemes for all staff
• Discuss and set business objectives with the store JVP/Director
• Understand employment law and manage staff performance accordingly
• Develop commercial opportunities through effective PR, marketing and corporate products
• Create a culture of “Customer First” in the store
• Creating an atmosphere of trust by maintaining a culture where all associates are treated fairly with dignity and respect. 
• Act as a role model/lead by example by projecting a positive, professional, and friendly image to all customers and employees. 
• Lead in the building of an efficient, encouraged, and motivated team by taking an active interest in each other’s welfare, safety and development
• Developing and maintaining strong relationships with members of the corporate team

Skills on Resume: 

• Performance Analysis (Hard Skills)
• Target Setting (Hard Skills)
• Business Objectives (Hard Skills)
• Employment Law (Hard Skills)
• Commercial Development (Hard Skills)
• Customer Focus (Soft Skills)
• Team Building (Soft Skills)
• Relationship Management (Soft Skills)

Job Summary:

• Oversees all aspects of the operations, including developing and implementing financial goals, business plans, operating procedures, talent management and training programs.
• Identify, plan, analyze and manage productivity and profitability, continually adapting and changing business strategies and processes for maximum sales, expense management, and superior and consistent customer service.
• Monitors results, holds the team accountable, and compares results to budgeted and projected goals.
• Analyzes internal and external sales and competitive trends, comparing sales to visitation, hotel bookings and comparable retail statistics.
• Develops and implements recommendations and corrective actions necessary to achieve sales goals and consumer growth.
• Monitor operating expenses and store payroll, employee scheduling and general expenses to ensure operations are consistently meeting or exceeding expense goals and guidelines.
• Monitors productivity and efficiencies in the warehouse, engraving and sewing rooms.
• Develops and implements business-to-business and wholesale sales initiatives.
• Promote a culture of accountability by setting clear expectations, holding managers accountable and setting goals that focus on KPIs that drive profitability.
• Work closely with the team to establish and implement policies and procedures across all outlets, and ensure consistent application.
• Lead a high-performance culture by actively coaching and managing the performance of the team.

Skills on Resume: 

• Financial Management (Hard Skills)
• Business Strategy (Hard Skills)
• Sales Analysis (Hard Skills)
• Trend Monitoring (Hard Skills)
• Corrective Action (Hard Skills)
• Expense Management (Hard Skills)
• Productivity Monitoring (Hard Skills)
• Performance Coaching (Soft Skills)

Job Summary:

• Ensure that managers and staff comply with all applicable laws and regulations.
• Directs and supervises the development and implementation of customer service training programs.
• Evaluates the success of guest service and sales programs across the division utilizing established measurements.
• Initiates changes to improve the program's effectiveness and employee understanding.
• Establishes standards and implements procedures to ensure that the required high level of exemplary service is achieved.
• Regularly visits each retail outlet and works in each area to review the operation and evaluate selling techniques, processes, performance, succession planning, inventory movement, displays, merchandise assortment etc. 
• Works with the Visual Merchandising Manager to ensure that merchandising standards are maintained.
• Guides the operation of the E-Commerce business in order to adhere to brand standards, maximize sales and profitability. 
• Recommends online store assortment, promotional activity, content and site feature plans based on performance analysis, industry direction and competitor trends.
• Oversees the management of inventory, directing the Warehouse Manager and ensuring that received merchandise is in the right place, at the right time, consistently.
• Works with Warehouse Manager on policies and procedures, best operational practices, productivity analyses, and cost control measures for the Warehouse, Historic Area Sewing Room and Engraving.

Skills on Resume: 

• Regulatory Compliance (Hard Skills)
• Customer Training (Soft Skills)
• Program Evaluation (Hard Skills)
• Process Improvement (Hard Skills)
• Service Standards (Hard Skills)
• Operational Review (Hard Skills)
• Merchandising Standards (Hard Skills)
• Inventory Management (Hard Skills)

• Leading/coaching teams in a strong customer experience culture to success.
• Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations
• Execute plans to drive key performance indicators to maximize profitability
• Enhance brand loyalty by empowering team to create a natural and personable experience for customers
• Act as a partner between customers, sales associates, store leadership and corporate business partners
• Maintains a high level of customer focus and leads by example with clear and engaging communication
• Ensures visual directives and standards are maintained
• Works collaboratively with product management and the merchandising team on the development of merchandising strategies to support the brand and division objectives.
• Works collaboratively across the Foundation, forming partnerships with marketing, hospitality, museums, research and historical interpretation to create a fully integrated guest experience, support One Foundation initiatives, customer relationship management, and maximize synergies and business goals.
• Liaise with external entities such as Merchant Square Association. 

Skills on Resume: 

• Team Leadership (Soft Skills)
• Recruiting Standards (Hard Skills)
• Performance Management (Hard Skills)
• Customer Loyalty (Soft Skills)
• Communication Skills (Soft Skills)
• Visual Merchandising (Hard Skills)
• Collaboration Skills (Soft Skills)
• External Partnerships (Soft Skills)

Job Summary:

• Planning and setting the sales volume management strategy in order to achieve the target set by the store
• Determining the strategy and managing branch direct sales in order to expand the customer group 
• Increase the sales volume by considering VIP customer's data
• Coordinate with marketing division in order to request for the land and house, Q House and second-hand houses customers’ data from the commercial bank in the store’s nearby area to proceed further with the direct sales projects
• Ensure that the quantity of inventory is maintained in accordance with or less than the set policy 
• Ensuring that fast-moving goods are sufficient for serving the needs of the customers, whereas the slow-moving and deadstock goods should be decreased by restricting the quantity of PO issued
• Returning to the vendors and contacting buyers to reduce the price by article
• Manage and make sure that inventory days are equal to or less than the stipulated standard by ensuring that the goods vary according to the sales volume.
• Considering the promotional mail issued and disseminated by the buyer 
• Analyzing if the sales volume of the next month will increase more or less
• Seek mechanisms and approaches to administering the expenditures 
• Ensuring that the budget spent is controlled and maximized efficiently for internal administration

Skills on Resume: 

• Sales Strategy (Hard Skills)
• Direct Sales (Hard Skills)
• Customer Data (Hard Skills)
• Inventory Management (Hard Skills)
• Stock Control (Hard Skills)
• Vendor Management (Hard Skills)
• Budget Control (Hard Skills)
• Expense Management (Hard Skills)

Job Summary:

• Obtain earnings before tax by determining various strategies to increase the sales volume and to decrease the unnecessary expenses pursuant to the set plan
• Monitor and analyze sales, inventory and performance-related reports 
• Utilize these reports as a tool to determine the direction in complying with the policy stipulated by the company
• Manage the counting of real-time stock by supervising the sales department to count and adjust the goods stock to make the stock is accurate
• Optimize sales areas and promotion areas by coordinating with buyer promotions to allocate the area 
• Consider changing the goods if the goods displayed on the store’s shelf can produce a lower sales volume than expected/forecasted
• Supervise a team of employees and shift leaders.
• Adjust the daily schedule for shift personnel to ensure optimal efficiency
• Train, motivate and evaluate employees
• Track monthly results and trends for business forecasting
• Ensure operational excellence at all times by implementing daily and weekly systems and creating accountability.
• Build a dedicated team of employees to manage daily tasks and develop bench strength.

Skills on Resume: 

• Sales Strategy (Hard Skills)
• Performance Analysis (Hard Skills)
• Inventory Management (Hard Skills)
• Stock Adjustment (Hard Skills)
• Space Optimization (Hard Skills)
• Team Supervision (Soft Skills)
• Employee Training (Soft Skills)
• Business Forecasting (Hard Skills)