Job Summary: 

• Lead and perform requirements gathering and documentation with clients, internal users, and third party vendors for systems development, enhancements, and process improvements.
• Develop and clearly document functional business specifications for new projects.
• Work with external and internal clients to identify systems and process solutions that will enable new business opportunities. 
• Quantify the IT resource needed to implement these new business solutions.
• Lead and develop User Acceptance Testing plans, coordinate testing, and document test results of new systems functionality and processes. 
• Provide level three support on new features and work with development staff to resolve issues.
• Assist the Manager, Business & Systems Analysis, to devise and/or modify procedures 
• Solve complex business problems in many forms (RFP response, cost benefit analysis, financial feasibility studies, software analysis and review, gap analysis).
• Document IT projects & reporting to management.
• Train and guide the work of less experienced Business Analysts

Skills on Resume:

• Requirements Gathering (Hard Skills)
• Specification Development (Hard Skills)
• Solution Design (Hard Skills)
• Resource Estimation (Hard Skills)
• UAT Leadership (Hard Skills)
• Problem Resolution (Hard Skills)
• Project Management (Hard Skills)
• Mentorship (Soft Skills)

Job Summary: 

• Create and deliver project artifacts/documentation that meets the established PM Center of Excellence standards.
• Deliver assigned tasks within the time-frame indicated on the project schedule(s).
• Collaborate and meet closely with stakeholders to elicit, educate, update and deliver business, system process, and systems requirements documentation for projects assigned.
• Read and review system design documents, use cases, future business processes, etc. for clarity and validation of correct information.
• Define architecture for account structure in Salesforce that supports cross-functional Sales team as well as needs to support CPQ, Contract Management and financial systems
• Data migration and merging of accounts to support a single 360 view of a customer 
• Creation of an onboarding guide to be followed for future acquisitions 
• Build and manage relationships with key project stakeholders (internal and external)
• Manage and escalate issues and risks to appropriate stakeholders 
• System configuration changes to support the account structure and Sales and Service teams to support needs

Skills on Resume:

• Project Documentation (Hard Skills)
• Task Delivery (Hard Actions)
• Stakeholder Collaboration (Soft Skills)
• System Validation (Hard Skills)
• Salesforce Architecture (Hard Skills)
• Data Migration (Hard Skills)
• Guide Development (Hard Skills)
• Relationship Management (Soft Skills)

Job Summary: 

• Maintain ownership of overall agile work intake process. 
• Create appropriate processes and adjust with appropriate tools and techniques. 
• Work with others to assure understanding and compliance with standards.
• Recommend and institute BA best practices, methodologies and tools.
• Lead gathering and analyzing of internal business requirements
• Means of interviews, workflow analyses, observation and facilitated discussions with users and leaders for mid-sized to complex systems. 
• Story and organize these requests for agile back log or traditional requirements matrix 
• Create high level design documentation for systems in partnership with development staff based on technical requirements. 
• Interface with leadership to ensure understanding of risks in design decisions and to influence to ensure best possible choice based on business needs and technology constraints.
• Work directly with development staff and external vendors to validate technical design decisions against high level system design requirements.

Skills on Resume:

• Agile Management (Hard Skills)
• Compliance Oversight (Hard Skills)
• Best Practices Implementation (Hard Skills)
• Requirements Gathering (Hard Skills)
• Agile & Traditional Planning (Hard Skills)
• System Design (Hard Skills)
• Leadership Interface (Soft Skills)
• Vendor Collaboration (Soft Skills)

Job Summary: 

• Work in business analyst role in assigned agile, waterfall, and hybrid projects.
• Act as a change leader and conduit within the broader organization.
• Review development work product for usability, experience, functionality, etc. to act as part of quality control of releases.
• Maintain up-to-date knowledge of organizational systems and processes. 
• Act as internal consultant for business on questions and concerns regarding business systems and processes.
• Proactively review and recommend process improvements throughout all areas of organization. 
• Recommend and lead/assist in process re-engineering efforts in conjunction with Continuous Improvement group.
• Interact, build relationships, and gain understanding of the perspective of staff from front lines to parent company C-Suite.
• Build understanding of all organizational lines of business and typical customers. 
• Stay abreast of changes within organization and evolving business strategies.

Skills on Resume:

• Project Management (Hard Skills)
• Change Leadership (Soft Skills)
• Quality Control (Hard Skills)
• System Expertise (Hard Skills)
• Consulting Skills (Soft Skills)
• Process Improvement (Hard Skills)
• Re-engineering Processes (Hard Skills)
• Building Relationships (Soft Skills)

Job Summary: 

• Work with the Product Owner and other team members to understand the product vision and features
• Work with the other Business Analysts to direct the efforts and insure business requirements are being thoroughly analyzed and translated into complete user stories for the development teams.
• Identify areas of the Product Features which require additional information from subject matter experts in order to define user stories
• Conduct meetings and interview stakeholders and subject matter experts
• Understand and document existing business processes and procedures
• Organize and refine the user stories in the product backlog
• Develop the functional requirements and acceptance criteria for user stories
• Effectively communicate insights and plans to cross-functional team members and management
• Document and communicate the results to the development team
• Work closely with the offshore Business Analysts to ensure all teams understand the business and technical requirements

Skills on Resume:

• Collaborative Development (Soft Skills)
• Requirements Analysis (Hard Skills)
• Information Gathering (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Process Documentation (Hard Skills)
• Backlog Management (Hard Skills)
• Requirements Specification (Hard Skills)
• Cross-functional Communication (Soft Skills)

Job Summary: 

• Assist the Scrum Master in prioritizing the product backlog and active development based on business needs and requirements
• Participate in daily development team standups and answer questions brought up by the team
• Serve as the liaison between business stakeholders, development team, and the QA testers
• Ensure solutions meet business needs and requirements by performing acceptance testing
• Maintain strong relationships with key stakeholders throughout the organization. 
• Seek to influence others as appropriate and needed.
• Maintain a perspective of international business to ensure all parts of the world the organization operates are considered in design decisions.
• Act as a member of a broader team to recommend changes and improvements for internal department operations.
• Facilitate or participate in workshops to elicit both system and technical requirements.
• Assist the technical and testing teams to strengthen understanding of the solution to be developed and tested

Skills on Resume:

• Backlog Prioritization (Hard Skills)
• Agile Participation (Soft Skills)
• Stakeholder Liaison (Soft Skills)
• Acceptance Testing (Hard Skills)
• Relationship Management (Soft Skills)
• Influential Communication (Soft Skills)
• Global Perspective (Soft Skills)
• Requirements Facilitation (Hard Skills)

Job Summary:

• Provide project management for basic business systems technology projects. 
• Assist in the systems purchasing process and lead systems purchasing process. 
• Work independently, keeping supervisor apprised of project and workload status. 
• Move to senior level includes gaining in depth knowledge and understanding of business domains, business processes and technology languages and strong project management skills.                 
• Oversee and manage complex and/or high-profile business systems technology projects. 
• Advanced knowledge of business domains, business processes and technology languages.
• Work independently, keeping supervisor apprised of project or workload status. 
• Oversee project teams and/or other IT staff 
• Assists in defining, developing, and providing information and analysis 
• Collaborate with Application Architect and Developers to identify possible technology solutions viable to the business case, and identify technical constraints to the proposed solutions

Skills on Resume:

• Project Management (Hard Skills)
• Systems Procurement (Hard Skills)
• Independent Operation (Soft Skills)
• Domain Expertise (Hard Skills)
• Complex Project Oversight (Hard Skills)
• Advanced Technology Knowledge (Hard Skills)
• Team Leadership (Soft Skills)
• Solution Analysis (Hard Skills)

Job Summary: 

• Exhibiting Lean-Agile leadership and helping team members embrace Agile values
• Adopting and applying Agile Principles, and implementing Agile practices.
• Promoting Agile quality practices so the team can meet its goals.
• Agile development in the Product Owner or Product Management role.
• Working with business owners and/or users to understand business needs and translating into features and user stories.
• Leading and/or supporting product roadmap development.
• Supporting all team meetings, including (but not limited to) the daily stand-up, Iteration Planning, Team Demo, and Iteration Retrospective.
• Maintaining use cases and requirements using tools, such as Jira and Confluence.
• Understanding the team’s work and evaluating if the work meets business requirements and acceptance criteria.
• Understanding technical implications of team’s work and interpreting technical work into business value for business owners.

Skills on Resume:

• Agile Leadership (Soft Skills)
• Agile Principles Adoption (Hard Skills)
• Agile Quality Promotion (Hard Skills)
• Agile Product Management (Hard Skills)
• Requirements Translation (Hard Skills)
• Roadmap Development (Hard Skills)
• Meeting Facilitation (Soft Skills)
• Requirements Maintenance (Hard Skills)

Job Summary: 

• Writing features and user stories, to include developing acceptance criteria and definition of done.
• Planning and prioritizing product backlogs.
• Supporting a development effort in the areas of web or application services.
• Orchestrating system demos of team’s work and provide context for meeting business requirements.
• Helping maintain the team’s work items in the appropriate tools, such as Jira and Confluence.
• Leading an Agile development team that has experience with automating application deployments, scaling and management.
• Supporting Program Increment Planning and Inspect and Adapt (per Scaled Agile Framework)
• Leading an Agile development team that has implemented micro service architectures for web and application services using virtual instances
• Load balancing, automated surge capability, and integrated performance monitoring
• Managing teams for Federal information systems development 

Skills on Resume:

• Story Writing (Hard Skills)
• Backlog Management (Hard Skills)
• Development Support (Hard Skills)
• System Demonstration (Soft Skills)
• Tool Maintenance (Hard Skills)
• Agile Team Leadership (Soft Skills)
• SAFe Practices (Hard Skills)
• Microservices Leadership (Hard Skills)

Job Summary: 

• Leverage extensive experience within HR functions such as Benefits, Talent Acquisition, HR Solution Center, etc. to lead improvement efforts throughout HR
• Review and analyze existing HR processes and workflows
• Lead, prioritize, and manage strategic process improvement projects and initiatives
• Collaborate with the rest of the HR-A&T team to improve downstream systems for operating efficiencies and effectiveness
• Learn, teach and apply the concepts in process engineering, process mapping, and delivering measurable improvements
• Develop, monitor, and track the process excellence project plans by driving milestone completion and developing corrective action strategies when needed
• Demonstrate the ability to listen, learn and apply analytics in addition to process excellence knowledge in future improvement projects
• Participates in the design, maintenance, enhancement, coding/formula writing, and administration of Excel workbooks and extract data from a relational database (Oracle SQL)
• Participates in the technical design and coding of interfaces, data staging views, customized reports, and dashboards using SQL and/or PeopleSoft Query
• Define and collect specifications to build reporting dashboards and/or other products 

Skills on Resume:

• HR Functional Expertise (Hard Skills)
• Process Analysis (Hard Skills)
• Strategic Project Management (Hard Skills)
• Collaborative Improvement (Soft Skills)
• Process Engineering (Hard Skills)
• Project Monitoring (Hard Skills)
• Analytical Application (Hard Skills)
• Technical Design (Hard Skills)

Job Summary: 

• Learn and apply improvements to unfamiliar systems, HR policies, and processes 
• Provide timely intake, workarounds, and resolution of cases in Salesforce (SFDC) for the department
• Maintains documentation on SFDC cases related to findings, actions, and outcomes
• Educates end-users on the functionality of the various systems and provides instruction on troubleshooting common issues
• Proactively manages issues that impact users
• Meets with stakeholders to understand and document business requirements promptly with accuracy
• Develops comprehensive training guides and/or user manuals
• Educates stakeholders within and outside of HR regarding employee data and protects the privacy of sensitive data
• Maintaining data integrity to enable accurate and efficient business processes and data-driven decision-making
• A subject matter expert related to data staged for HR Dashboards containing historical or operational data points

Skills on Resume:

• System Improvements (Hard Skills)
• Case Resolution (Hard Skills)
• Documentation Maintenance (Hard Skills)
• User Education (Soft Skills)
• Issue Management (Soft Skills)
• Requirements Documentation (Hard Skills)
• Training Development (Hard Skills)
• Data Integrity (Hard Skills)

Job Summary: 

• Provides technical expertise to new data requests related to HR metrics, dashboards, or reports
• Communicates effectively and works well in a team-oriented environment
• Participates in mentoring and knowledge-sharing sessions within the team
• Assists with governance and deployment of security role assignments in PeopleSoft HCM, Avature, Salesforce, OpenHire, and RedCarpet. 
• Follows strict procedures to document role changes in preparation for security audits.
• Responsible for maintenance of different configuration setups in PeopleSoft HCM, OpenHire, RedCarpet, and Salesforce
• Ensures optimization of new system functionality
• Supports User Acceptance Testing, post-go-live support, and tracking
• Collects and interprets statistical data on the progress and success of HR projects
• Responsible for creating project-driven training videos
• Collaborate with process owners and subject matter experts to document workflows and process requirements

Skills on Resume:

• Technical Expertise (Hard Skills)
• Effective Communication (Soft Skills)
• Mentorship Participation (Soft Skills)
• Security Governance (Hard Skills)
• Audit Documentation (Hard Skills)
• System Maintenance (Hard Skills)
• Functional Optimization (Hard Skills)
• User Testing Support (Hard Skills)

Job Summary:

• Partner with business and technical teams to drive the implementation of strategic business systems and analytics initiatives for hardware and software assets
• Help determine the right technology to fit the business requirements for Asset Management
• Translate business objectives and customer needs into clearly written business requirements, thinking beyond normal parameters to influence how the business works
• Identify and propose opportunities for change within various functional areas
• Improve data accuracy and reduce delivery time of various data requests
• Assists with setting up and maintaining a definition library that contains population and metrics
• Develop and execute a successful product roadmap, prioritize between features and architectural improvements 
• Establish the operational rigor for building and improving the existing portfolio
• Independently drive requirements gathering, write solution design documents and execute work including software automation and optimization
• Review Software contract details, extract product entitlements and perform compliance analysis

Skills on Resume:

• Strategic Partnership (Soft Skills)
• Technology Alignment (Hard Skills)
• Requirements Translation (Hard Skills)
• Change Identification (Soft Skills)
• Data Accuracy Improvement (Hard Skills)
• Definition Library Maintenance (Hard Skills)
• Roadmap Execution (Hard Skills)
• Operational Improvement (Hard Skills)

Job Summary: 

• Work with internal partners to elicit and capture business needs
• Understand the manufacturing and agency processes in order to further enhance reporting.
• Work in coordination with the Business Intelligence team to best integrate and utilize business systems (where applicable)
• Define detailed user requirements to enhance the design and development of internal systems.
• Work with various business department and IT groups in implementing and testing system development
• Recommend changes in workflows and practices to maximize effectiveness and efficiencies for the business based on expertise
• Create and maintain documentation to increase the self-service of internal finance users
• Help identify and provide recommendations on new/exciting support tools that may serve needs across the finance department
• Maintain and/or create Microsoft Access Databases used for analysis of data, posting of financial transactions and financial reporting.
• Provide user support for Access Databases by identifying problems

Skills on Resume:

• Business Needs Elicitation (Hard Skills)
• Process Understanding (Hard Skills)
• BI Team Collaboration (Soft Skills)
• Requirements Definition (Hard Skills)
• Cross-Departmental Coordination (Soft Skills)
• Workflow Optimization (Hard Skills)
• Documentation Maintenance (Hard Skills)
• Tool Recommendation (Soft Skills)

Job Summary: 

• Focused on the PSA global deployment as one of the business product owners
• Become a functional super user of the PSA in order to help maintain the configuration, evaluate requests, test and deploy future functionality.
• Work with cross functional teams to assist in developing and executing project plans, make recommendations, and perform impact assessments.
• Create new and evolve existing processes and tools using data and analytics
• Enhance business decision-making and improve customer experience.
• Partner with business and technical teams to identify, develop, and implement operational and technical solutions.
• Utilize analytical tools and methodologies that help the organization identify and achieve key strategic areas of focus.
• Elicits, analyzes, and documents functional requirements 
• Gather requirements and support data necessary for decision making
• Develops positive relationships with the business, IT, and other involved functions

Skills on Resume:

• Product Ownership (Hard Skills)
• Functional Expertise (Hard Skills)
• Project Collaboration (Soft Skills)
• Process Enhancement (Hard Skills)
• Decision Support (Hard Skills)
• Solution Implementation (Hard Skills)
• Analytical Utilization (Hard Skills)
• Requirements Documentation (Hard Skills)

Job Summary: 

• Build relationships with project sponsors and key stakeholders, project team members, and vendors.
• Elicit, document, and analyze business and stakeholder requirements and transform them into system requirements.
• Create and maintain business process models and flows.
• Act as project manager for identified projects, defining metrics, and ensuring delivery success and compliance.
• Prepare user and technical documentation, i.e. “how to” documents and deliver training.
• Identify opportunities for improvement in the delivery of business system analysis services and recommend changes where appropriate
• Track lessons learned and make recommendations on how to improve and avoid previously seen barriers and challenges.
• Contribute to the regular cadence of product upgrades for various business applications. 
• Follow upcoming releases, join training sessions, test functionality, summarize impact to current business processes, write internal release notes and provide documentation.
• Work with numerous business stakeholders across multiple departments 

Skills on Resume:

• Relationship Building (Soft Skills)
• Requirements Analysis (Hard Skills)
• Process Modeling (Hard Skills)
• Project Management (Hard Skills)
• Documentation and Training (Hard Skills)
• Service Improvement (Hard Skills)
• Lessons Tracking (Hard Skills)
• Product Upgrades Management (Hard Skills)

Job Summary: 

• Assist in the administration and accuracy of the company’s revenue recognition adjustment recorded on a quarterly basis to convert from percentage of completion (internal method) to shipment (external method).
• Assist with the creation of a change management process and tools to create a plan to support adoption of the changes required by a project or initiative globally for PSA related activities.
• Identify, analyze, and prepare risk mitigation tactics
• Responsible for the planning, development, and enhancement of all Human Resources Intranet initiatives
• Primary contact for all HR Intranet requests such as adds, deletes, and enhances to Intranet pages. Ensures that all material on the site is accurate and up-to-date
• Assists in configuring and organizing automated distribution lists
• Identify and resolve issues related to supported business applications and connected components. 
• Define the scope of activities required to address the issues
• Requirement definition, process review, impact assessment, and operational streamlining where appropriate
• Drive an ease-of-use philosophy and build strong relationships within the user community to eliminate needless frustrations.

Skills on Resume:

• Revenue Administration (Hard Skills)
• Change Management (Hard Skills)
• Risk Mitigation (Hard Skills)
• HR Intranet Management (Hard Skills)
• Intranet Content Administration (Hard Skills)
• Distribution List Configuration (Hard Skills)
• Issue Resolution (Hard Skills)
• User Relationship Building (Soft Skills)

Job Summary: 

• Works with Manhattan Associates, IT, and Operations to develop and configure systems based on operational needs and requirements
• Maintain a detailed log of each facility's configuration matrix to be shared with key partners
• Acts as the main point of contact for test planning and execution, and go-live support for Manhattan Associates WMS Active platform
• Participate in level 1 support for the 6 facilities. 
• Performs system and User Acceptance testing while logging defects for IT
• Builds SCI / Cognos reports with BI based on operational needs
• Develop SOPs and train both Field and Central Operations on using WMS, LMS, and Slotting. 
• Produce training materials such as checklists, standard work, standard operating procedures, and troubleshooting.
• Partners with IT to project manage the implementation and go-live schedules and coordinate with Imperfect team and software vendors
• Manage a portfolio of lean projects, focusing on reducing waste 

Skills on Resume:

• System Configuration (Hard Skills)
• Configuration Documentation (Hard Skills)
• Test Management (Hard Skills)
• Support Provision (Hard Skills)
• Testing and Defect Logging (Hard Skills)
• Report Development (Hard Skills)
• SOPs and Training (Hard Skills)
• Project Management (Hard Skills)

Job Summary: 

• Act as the key technical / Qualtrics SME for survey programs
• Collaborate with business partners, analysts, program/IT management teams in a dynamic, agile environment, from ideation to implementation and beyond
• Assist in designing and implementing new surveys
• Provide Insights from surveys to business partners
• Improving quality to provide greater value and actualize 
• Implement such tools as SPC, Process Capability, Pareto analysis, Fishbone, SMED
• Present plans and other agreements to stakeholders for alignment
• Listening to feedback and making modifications  
• Work with IT on integration between Qualtrics and other platforms (ServiceNow, etc)
• Manage prioritization and implementation of surveys, ticketing processes, and dashboards on the Qualtrics platform

Skills on Resume:

• Technical Expertise (Hard Skills)
• Collaborative Development (Soft Skills)
• Survey Design (Hard Skills)
• Insight Provision (Hard Skills)
• Quality Improvement (Hard Skills)
• Tool Implementation (Hard Skills)
• Stakeholder Presentation (Soft Skills)
• Integration Management (Soft Skills)

Job Summary: 

• Coordinates and leads discovery activities with business owners to gather.
• Detailed requirements and expected outcomes through interviews and facilitated working sessions.
• Leads analysis of requirements to determine the systems potential and defines the impact to other business units and systems while providing input to the development effort.
• Helps design new solutions by analyzing requirements
• Constructing workflow charts and diagrams
• Studying system capabilities, writing specifications.
• Leads individual(s) or sub project tasks across business and technical teams.
• Identifies, analyzes, proposes and documents appropriate solutions for problems and issues that may impact a current business process designs improvement suggestions.
• Identifies approach to meet business requirements/needs, confirming appropriate tools, architecture and driving solutions.
• Researching solutions and guiding users through corrective steps.

Skills on Resume:

• Discovery Coordination (Hard Skills)
• Requirements Analysis (Hard Skills)
• Impact Assessment (Hard Skills)
• Solution Design (Hard Skills)
• Workflow Construction (Hard Skills)
• Task Leadership (Soft Skills)
• Problem Solving (Hard Skills)
• Solution Research (Hard Skills)

Job Summary: 

• Leads teams of business analysts or cross functional teams in planning, requirements, and design activities
• Managing project scope, schedule and budget for small to medium size projects within the Application Lifecycle Management area, monitors and reports on status, risks and issues.
• Elicits and effectively captures requirements and design from key stakeholders and end users.
• Develops business process models, use cases, requirements, and design artifacts
• Supports the product owner by helping them analyze the business domain, stocking and grooming the product backlog.
• Translates technical documents and supports non-technical stakeholders.
• Performs hands on quality assurance using both manual testing methods and automated testing tools 
• Fulfill the role of scrum master or co-product owner on Agile projects 
• Creates process models based on business requirements
• Determine the completeness of the information and process components.

Skills on Resume:

• Team Leadership (Soft Skills)
• Project Management (Hard Skills)
• Requirements Elicitation (Hard Skills)
• Business Process Modeling (Hard Skills)
• Backlog Management (Hard Skills)
• Technical Translation (Soft Skills)
• Quality Assurance (Hard Skills)
• Agile Facilitation (Soft Skills)

Job Summary: 

• Implement process improvements, growth opportunities, and potential efficiencies
• Partner with stakeholders on the design, testing, implementation, and evaluation of business process changes
• Document and test new processes and enhancements
• Gather and assess requirements from business owners 
• Identify needs and document next steps and project decision points, advise on best practices
• Utilize knowledge of HR business processes to understand and implement project-related requirements/system enhancements
• Support projects by owning and maintaining project schedules, facilitating meetings and follow-ups, and owning project status reports to stakeholders
• Monitor and track overall success metrics
• Create training documentation and train end users once new development work or enhancements are complete
• Drive global communication to ensure frequent, accurate, and timely information is provided to all stakeholders
• Develop and maintain close working relationships with business partners across the organization

Skills on Resume:

• Process Improvement (Hard Skills)
• Stakeholder Partnership (Soft Skills)
• Process Documentation (Hard Skills)
• Requirements Gathering (Hard Skills)
• Best Practices Advising (Soft Skills)
• HR System Enhancement (Hard Skills)
• Project Management (Hard Skills)
• Training Development (Hard Skills)

Job Summary: 

• Partner with business stakeholders to analyze, define and document business requirements for demand planning, supply chain, manufacturing, warehouse management and transportation management processes.
• Partner with stakeholders to lead business process mapping and improvements across multiple teams and functional areas of business.
• Partner with business stakeholders, IT project managers and developers, and vendors 
• Develop systems capabilities that meet the requirements
• Own software products end to end and manage lifecycle from product roadmap 
• Business analysis, requirement definition, product design, development, and testing
• Maintain product documentation and broadcast communication to all internal customers or business leads on new features and roll-out plans.
• Supports operations roadmap development and maintenance for systems, data, reporting, process optimization, and related change management activities.
• Develops IT system training materials and ensures that a robust business knowledge sustainment model is in place 
• Enable effective training for both internal and external end users.

Skills on Resume:

• Requirements Documentation (Hard Skills)
• Process Mapping (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Systems Development (Hard Skills)
• Product Lifecycle Management (Hard Skills)
• Business Analysis (Hard Skills)
• Communication Management (Soft Skills)
• Training Material Development (Hard Skills)

Job Summary: 

• Serve as internal and external customer liaison to ensure a positive customer experience.
• Serve as Lead BSA Team Member to prioritize, delegate, and disseminate work on the Project Delivery Team and/or across multiple projects.
• Lead the research and application of best practices to the clients’ situation with respect to business and operational processes, technologies, and industry trends.
• Operate in conjunction with team members of the Project or IT Applications to establish a solution approach
• Organize communications and expectations to support members of the team.
• Participate in cross-pollination and domain discussions with external clients, internal staff, and off-shore teams.
• Facilitate the identification of business needs
• Develop and execute proposed business and technical solutions.
• Develop business requirements for the business/technology solutions that will allow the client and internal customer departments to become more efficient and effective.
• Document flows and procedures for performance quality, as a result of the implementations, ensuring the quality of solutions delivered.

Skills on Resume:

• Customer Liaison (Soft Skills)
• Team Leadership (Soft Skills)
• Best Practices Research (Hard Skills)
• Solution Strategy (Hard Skills)
• Communication Organization (Soft Skills)
• Cross-functional Collaboration (Soft Skills)
• Needs Identification (Hard Skills)
• Solution Development (Hard Skills)