WHAT DOES A SENIOR BUSINESS SYSTEMS ANALYST DO?

The Senior Business Systems Analyst collaborates with diverse user groups to coordinate Operational Excellence activities for sponsored projects and enhancements, ensuring alignment with future requirements. Documents and develops current and future state process flows while determining and capturing business requirements for processes. Develops comprehensive end-to-end test cases, manages defects during testing, and prepares communication for change impacts, obtaining business sign-off for go-live.

A Review of Professional Skills and Functions for Business Systems Analyst

1. Senior Business Systems Analyst Duties

  • Project Management: Manages projects for both initial software implementations and ongoing system maintenance, tracking tasks, resources, and timelines.
  • Software Implementation: Leads the exploration, recommendation, selection, and implementation of software to meet university business requirements.
  • Requirements Gathering: Gathers and documents business requirements through subject matter expert interviews and contextual inquiry.
  • Process Improvement: Investigates software functionality and options in order to recommend process improvement and optimize the unit’s use of a product’s functionality.
  • System Testing: Tests system configurations and functionality, including building comprehensive test plans.
  • Documentation: Documents system functionality, including procedure and process change impacts for staff both internal and external to OEM.
  • Support: Supports staff both internal and external to OEM on problems/issues with the system.
  • Troubleshooting: Troubleshoots system issues, providing solutions to the problems.
  • System Integration: Performs analysis of necessary integration with other university systems, including Oracle Campus Solutions.
  • Liaison: Liaises between the business offices and ITS on system requirements for the University Oracle Campus Solutions SIS implementation.

2. Senior Business Systems Analyst Details

  • Collaboration: Working closely with broad user groups to coordinate and complete Operational Excellence activities to support sponsored projects and enhancements.
  • Process Documentation: Documenting and developing current state process flows.
  • Requirements Analysis: Determining and documenting business requirements for business processes to ensure they don’t conflict with the requirements for future projects.
  • Process Documentation: Documenting and developing future state process flows.
  • Technical Discussion: Participating in the discussions of the functional spec & technical design.
  • Test Case Development: Developing comprehensive E2E test cases and steps that will be loaded into HPALM.
  • Defect Management: Managing and triaging defects assigned during testing.
  • Approval Management: Obtaining sign-off from the business for go-live.
  • Change Communication: Preparing communications out to the business for the change impacts.

3. Senior Business Systems Analyst Responsibilities

  • User Training: Preparing user training documentation for new functionality.
  • Deployment Coordination: Documenting and coordinating the deployment plan.
  • User Support: Providing period end support to users, handling tickets, escalations, and solutions.
  • Stakeholder Communication: Holding regular stakeholder meetings to keep all interested parties updated on project progress.
  • Systems Support: Providing support to business users on systems issues, escalating to Manager, CoE, or an IT development/technical team as appropriate.
  • Finance Support: Providing period end support to finance users, handling tickets, escalations, and solutions.
  • Operational Excellence: Creating and building an Operational Excellence culture through inclusion, engagement, communication, and celebration.
  • Active Listening: Using active listening and discussion skills to identify issues, ensure understanding, and facilitate problem-solving.
  • Negotiation: Matching different influence strategies and negotiating styles to fit the person or situation.
  • Development Support: Providing development opportunities and support to maximize Operational Excellence orientation across the organization.

4. Senior Business Systems Analyst Accountabilities

  • Process Analysis: Conduct business process analysis, needs assessment, and preliminary cost/benefits analyses.
  • IT Alignment: Align information technology solutions with business initiatives.
  • Problem Analysis: Work with business users to define and analyze problems.
  • Solution Prioritization: Prioritize and align the most appropriate technical, application, or configuration solutions.
  • Requirements Management: Solicit, develop, document, and manage requirements and provide detailed design and business rules.
  • Project Support: Support the needs throughout the project life cycle up to and through change control management.
  • Business Implications: Consider the business implications by applying the technology to the current and future business environment.
  • System Testing: Review system test plans and system test modules before implementation.
  • Documentation and Training: Create, review, and deliver end-user documentation (user guides, process flow charts, and training materials) and training for accuracy.
  • Scenario Testing: Work with the users to select or create appropriate scenarios to test all results to determine whether system changes meet the project specifications.

5. Senior Business Systems Analyst Functions

  • Acceptance Testing: Uses scenarios to assist the end-user in acceptance testing.
  • Performance Monitoring: During upgrades, monitor production performance enhancements and system integrity with end-users.
  • Project Planning: Develop detailed implementation and upgrade project plans with other account team associates.
  • Documentation Updates: Ensure documentation is updated when change requests are approved for the project.
  • Project Collaboration: Collaborates with the project manager to manage and monitor project activities.
  • Technical Liaison: Liaises with internal or external technical teams to deliver the product or service.
  • Process Improvement: Provides advanced input on processes, procedures, or new approaches.
  • Oversight: Provides oversight and direction to less experienced Business Systems Analysts.
  • Team Leadership: Instruct, direct, and check the work of other business systems analysts.
  • Best Practices: Utilize best practice processes around work assignments, project management, and output quality while maximizing overall team performance.

6. Senior Business Systems Analyst Job Description

  • Business Understanding: Understanding the client’s business drivers and opportunities.
  • Requirements Elicitation: Eliciting requirements based on business drivers, performing analyses to assess opportunities.
  • Process Documentation: Document current and future state process, business process mapping, modeling.
  • Requirements Documentation: Authoring detailed requirements documentation and traceability.
  • Recommendations Delivery: Preparing and delivering recommendations to executive management and technical staff.
  • Operational Planning: Collaborating with others to generate an appropriate Operational Excellence deployment plan with organizational measures of success.
  • Communication Liaison: Acting as a communication liaison between the IT team and other pillars and functional areas.
  • Change Coaching: Involving and coaching business leaders in preparing for and sustaining change.
  • Process Flow Creation: Create business process flow charts for customer and technical review.
  • Communication Plans: Create communication plans (correspondence, presentations, and other materials) for knowledge transfer to others.

7. Senior Business Systems Analyst Overview

  • Requirements and Design Leadership: Lead requirement and design discussions to distill the business needs into business requirements and functional specifications which enable reporting and analytics for new business initiatives and KPIs.
  • Solution Review: Lead design and solution review sessions, while leveraging strong problem-solving and innovative thinking skills.
  • Data Infrastructure Evaluation: Evaluate and refine data infrastructure solutions.
  • Feasibility Assessment: Gauge feasibility, reusability across different user groups, and flexibility for future scaling and enhancements.
  • Testing Management: Manage and execute tasks to accomplish User Acceptance Testing and Business Validation to ensure high levels of data availability and quality.
  • Issue Troubleshooting: Troubleshoot issues and identify or deploy workarounds for defects or new needs identified but not yet mitigated by Enterprise IT.
  • Release Communication: Create and distribute release notes and communications.
  • Customer Education: Educate the business customers on new product constructs and data sources to enable better performance in analytics and reporting activities.
  • Customer Relationship Building: Build relationships with customers to improve services and ensure service levels are being met.

8. Sr Business Systems Analyst Details and Accountabilities

  • Business System Evaluation: Reviews, analyzes, and evaluates complex business systems, processes, data, and user needs.
  • Process Improvement: Analyzes and initiates business process improvements across a wide range of processes, data, systems, and business areas.
  • Policy Setting: Sets direction and policy within span of control.
  • Issue Resolution: Resolves highly complex issues escalated by the business team using simple, non-technical language.
  • Technical Consultation: Consults with IT personnel in a more technical manner and other business areas (i.e., Legal and Compliance) to help with resolutions.
  • Project Management: Manages and successfully delivers moderately to highly complex projects.
  • Scope Definition: Defines scope, objectives, and requirements on moderately to highly complex projects.
  • Requirements Design: Assists in defining and designing system/business/data requirements and recommends solutions to moderately complex business needs.
  • Regulatory Compliance: Ownership of analysis and implementation of regulatory routings to ensure compliance.
  • Documentation Review: Reviews and recommends updates to prospectus and contract language to ensure business practices are compliant.

9. Senior Business Systems Analyst Tasks

  • Requirements Facilitation: Facilitating and documenting business requirements elicitation sessions to capture current state processes and future state needs.
  • Technical Documentation: Eliciting and documenting technical platforms, landscapes, limitations, and requirements, including data integration between systems.
  • Data Proficiency: Proficient in sourcing, scrubbing, and representing diverse data sets to demonstrate underlying root issues and business insights.
  • Business Intelligence: Solid understanding of Business Intelligence concepts and overall analytics.
  • Solution Delivery: Delivering efficient and effective solutions to novel and complex situations in unfamiliar domains and technologies.
  • Change Control: Administering change control to schedule and budgets.
  • Risk Integration: Integrating risks and opportunities with the schedule and budget.
  • Project Participation: Serves as a project team member on Campus Solutions system projects.
  • System Maintenance: Performs system maintenance and documentation updates related to product upgrades and continuous process improvement.
  • Vendor Selection: Participates in the Request For Proposal (RFP) process for selection of vendors to meet university business requirements.

10. Senior Business Systems Analyst Roles

  • Trusted Advisor: Being a trusted advisor to the business units of the client.
  • Requirements Development: Responsible for the development and maintenance of the Business Requirements Specification.
  • Team Leadership: Provide leadership to the Business Analysis team.
  • System Requirements: Develop system requirements specifications for developers.
  • Development Guidance: Guide and advise the software development team.
  • Acceptance Criteria: Develop acceptance criteria and associated User Acceptance Tests.
  • Decision Support: Drive and support decision-making for moderately to highly complex processes and business operations for internal and external customers.
  • Stakeholder Engagement: Proactively build relationships and engage directly with a range of stakeholders, including IT management, developers, systems analysts, end users, business owners, and senior managers.
  • Developer Support: Support developers with design, coding, and configuration of the platform.
  • Testing Support: Support the test team to create test plans and support during the testing of projects.
Relevant Information
What Does A Business Systems Manager Do?