Job Summary: 

• Serve as a delegate of the Director and can cover functions assigned (scheduling, contract coordination, etc.), excluding signature authority
• Ensure smooth daily and public-facing operations
• Create a daily schedule and assignments for retail staff and volunteers to ensure Shop coverage.
• Provide direct training and mentoring to Retail Representatives
• Serve as the primary contact for customer experiences and find solutions for customer service situations
• Maintain an extensive knowledge of available products, and work with the Director to generate more sales for the shop.
• Assist the Visual Merchandise Specialist and Greenhouse Horticulturist to create visually appealing displays in the Shop and garden courtyard
• Act as Volunteer Staff Liaison for Retail and determine primary volunteer coverage needs
• Participate in operation meetings
• Provide input on retail staff evaluations.
• Communicate any internal staff issues to the director.
• Communicate to staff and the public about daily events and programs or rental events impacting visitor flow
• Support a flexible schedule and flexible work environments, covering necessary duties, and be punctual in arrivals and willing to stay late based on needs
• Cross-train and collaborate with Visitor Experience Leads
• Take specific assignments and projects within departments (i.e., Visitor Service, Interpretation, outdoor plant sales, etc.)
• Make POS decisions to resolve customer service needs.
• Provide an example of excellent customer service by greeting guests in a sincere and friendly manner, asking questions to assess interests, and anticipating visitors' needs.
• Consistently and accurately follow Shop opening/closing procedures
• Maintain a neat and orderly work environment
• Participate in periodic physical inventories.
• Provide the highest quality service to all customers in every interaction.
• Uphold all policies, procedures, guidelines, and standards
• Attendance and punctuality are essential to work and all work-related functions.

Skills on Resume: 

• Schedule Management (Hard Skills)
• Retail Operations (Hard Skills)
• Staff Supervision (Soft Skills)
• Customer Service (Soft Skills)
• Product Knowledge (Hard Skills)
• Visual Merchandising (Hard Skills)
• Volunteer Coordination (Soft Skills)
• Professional Communication (Soft Skills)

Job Summary: 

• Create the department’s vision and strategic intent to align in-store experience with the total lead-gen funnel for a seamless experience.
• Leverage feedback, store traffic data, phone volume, and anecdotal field feedback to create a consistent In-Store experience reporting funnel to communicate with leadership on the Retail Experience health consistently.
• Understand strategies and business category performance and adjust tactics to deliver improved results.
• Develop and oversee an annual promotions calendar through collaboration with merchandising, digital, and operations teams.
• Lead necessary touchpoint meetings to ensure alignment and consistency.
• Lead Promotions/In-store manager and field marketing team to ensure that store-level support is executed accurately and within budget.
• Oversee ongoing collaboration with Merchandising teams to maximize in-store performance to meet overall BU and enterprise goals.
• Oversee relationships with critical retail experience agency partners to ensure timely delivery and manage budget resources.
• Partner with Field Operations Management to understand the varied needs of different regions or brands and translate those findings into actionable plans for digital and field marketing teams.
• Lead field marketing to deliver localized marketing efforts, including new store events, store-level experiences, resources, and general field marketing education.
• Partner with the Digital Marketing team to identify areas of growth opportunities or challenged markets and devise a plan to amplify lead gen efforts in those areas.
• Build strategy and oversee the evolution of the “store of the future”, including digital signage, working with outside vendors and agencies to develop fixtures, floor plans, and technology.
• Conduct a shopping experience, research to test new layout and fixture implementation to make sure it delivers an improved experience.
• Collaborate with through new store and re-image design and construction processes to provide direction for the look/feel of permanent fixtures, signage, digital integration, and exterior look/feel.
• Oversee 3 direct reports with consistent check-ins to support their success in executing their role to support the in-store experience.
• Develop direct reports to improve their capabilities within their current role and assist them with career advancement throughout Bridgestone.
• Budget Management for In-Store Promotions, Field Marketing, and Retail Experience

Skills on Resume: 

• Strategic Vision (Soft Skills)
• Data Analysis (Hard Skills)
• Marketing Strategy (Hard Skills)
• Promotions Planning (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Team Leadership (Soft Skills)
• Vendor Management (Hard Skills)
• Budget Management (Hard Skills)

Job Summary: 

• One on one based sales interaction with potential customers
• Refine the sales techniques to make the customer experience a spectacular one
• Have a clear understanding of advancement processes
• Provide daily accurate forecasts to the sales organization and executive management
• Meet with new clients
• Meet the needs of the clients with integrity
• Create a positive experience for the customers

Skills on Resume: 

• Customer Engagement (Soft Skills)
• Sales Techniques (Hard Skills)
• Process Understanding (Hard Skills)
• Forecast Reporting (Hard Skills)
• Client Meetings (Soft Skills)
• Integrity Service (Soft Skills)
• Customer Experience (Soft Skills)
• Relationship Building (Soft Skills)