QUALITY ASSURANCE MANAGER JOB DESCRIPTION

Managing food quality means owning the answer when a product fails inspection, a supplier audit returns a nonconformance, or a consumer complaint triggers a recall investigation. The Quality Assurance Manager holds that accountability across production, supplier networks, and regulatory compliance in food and beverage manufacturing. This role governs HACCP systems, GFSI-recognized certification schemes such as BRC and SQF, and the internal audit calendar that keeps facilities compliant with food safety law. Few management seats in a food plant carry broader daily authority over what ships and what does not.

As the Quality Assurance Manager, you ensure that every product leaving the facility meets established food safety standards and regulatory requirements by owning the quality management system from supplier qualification through finished-goods release. You lead a dedicated QA team, partner with production, supply chain, and NPD stakeholders, and report quality performance to senior leadership across the organization.

Career Impact: Owning a HACCP-governed QA program in food manufacturing positions you as a recognized food safety authority, a credential that holds weight with GFSI auditors and senior operations leaders alike.

Business Impact: When this role is performed well, nonconformances are caught before distribution, supplier risks are contained early, and the brand's regulatory standing stays intact across retail and wholesale channels.

Growth Opportunity: The scope of a food manufacturing QA Manager - spanning lab operations, third-party audits, and cross-functional NPD input - builds the foundation for a Director of Quality or VP of Food Safety role within 3 to 5 years.

• Own the food safety management system including HACCP plans, GMP programs, and GFSI certification maintenance.
• Lead internal and external audit programs, including supplier site audits and gap-closing action plans.
• Monitor in-process and finished product testing to ensure specifications are met before release.
• Manage nonconforming product disposition, escalation, and engagement with repack or distribution partners.
• Drive root cause analysis and corrective action for consumer complaints, nonconformances, and quality deviations.
• Collaborate with NPD, supply chain, and production teams to integrate quality requirements into new product launches.
• Develop and deliver quality training to production staff and lab personnel to sustain food safety standards.
• Coach and evaluate QA team members, setting performance expectations and supporting professional development.

• Bachelor's degree in Food Science, Food Technology, Microbiology, or a related field, or equivalent work experience.
• 5 or more years of quality assurance experience in food or beverage manufacturing, with demonstrated leadership responsibility.
• Working knowledge of HACCP principles, GMP requirements, and at least one GFSI-recognized food safety scheme such as BRC, SQF, or FSSC 22000.
• Proven ability to plan, conduct, and close internal and third-party supplier audits.
• Experience managing nonconformance systems, CAPA processes, and consumer complaint investigations.
• Strong analytical and organizational skills with the ability to interpret quality data and drive process improvements.
• Effective written and verbal communication skills for reporting to senior leadership and training frontline staff.

• Formal training or certification in HACCP or a recognized food safety auditing qualification.
• Experience working with contract manufacturers, 3PL partners, or outsourced production environments.
• Background in new product development collaboration including labelling compliance and process validation.
• Familiarity with feed, pharmaceutical, or adjacent regulated manufacturing environments as a secondary sector exposure.

• Audit closure rate, measuring the percentage of internal and supplier findings closed within the agreed timeframe.
• Consumer complaint rate per SKU volume, reflecting the effectiveness of in-process controls and finished-goods inspection.
• CAPA on-time completion rate, tracking corrective actions resolved within the defined response window.
• Nonconforming product hold rate, indicating how early deviations are caught relative to total production volume.
• GFSI certification maintenance, measured by zero critical nonconformances at annual or biannual recertification audits.
• Typical tools: quality management systems (commonly Intelex or MasterControl); office productivity suites (commonly Microsoft 365)

• Base Salary Range: $85,000 to $115,000 annually, depending on experience and facility size.
• Bonus: Annual performance bonus, typically 8 to 12 percent of base salary.
• Equity: Rarely offered at this level; more common at Director level and above.
• Health Benefits: Medical, dental, and vision coverage; employer contributions standard.
• PTO: 15 to 20 days annually, plus standard federal holidays.
• Common Perks: Relocation assistance for plant-based roles; professional development and certification reimbursement.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Employment contingent on successful completion of a background check and, where applicable, pre-employment drug screening consistent with food safety regulatory requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, and local law. Reasonable accommodations are available to individuals with disabilities throughout the hiring process and in the performance of job duties upon request. Candidates must be authorized to work in the United States.

The Quality Assurance Manager owns a brewery-wide program controlling beer quality from grain to glass, leading microbiological and chemical analysis alongside cross-functional training to uphold production standards. Collaborating with brewing, packaging, logistics, and management teams, this role shapes food safety, sensory evaluation, and lab operations to ensure every product meets the highest quality benchmarks.

Key Responsibilities

• Develop Standard Operating Procedures and align functionally to improve beer quality.
• Maintain program budget and escalate CAPEX needs for new equipment if necessary.
• Oversee sensory tasting panels to create a quality framework and foundation.
• Collaborate with brewing, packaging, logistics, and management teams to implement and monitor quality program tasks.
• Manage QA equipment procurement, installation, and performance management.
• Track and report all Quality KPIs in support of the Quality Pillar.
• Organize and provide training to staff to ensure external standards are met.
• Manage hourly lab personnel and utilize brewery staff for QA processes and checks; provide routine feedback and perform reviews for lab personnel.
• Promote an engaging and positive work environment throughout the brewery.
• Oversee chemical and microbiological analyses on water, the brewery environment, and standardized laboratory tests on in-process and finished beer including wort and yeast.
• Manage consumer, retail, and wholesaler complaints with appropriate investigation and follow-up.
• Own the Plant Food Safety Program and manage quality audit schedules, routine audits, and gap-closing actions.
• Oversee control of non-conforming product including escalation, disposition, and engagement with repack locations.

Required Qualifications

• Bachelor's Degree in Brewing, Chemistry, Food Science, or related field.
• At least 5 years of experience in beer, food, beverage, or a relevant industry; previous experience in a leadership role.
• Working knowledge of Food Safety Programs including GMPs, HACCP, Pest and Allergen Control; formal sensory background a plus.
• General understanding of all brewing, cellaring, and packaging processes; data analysis and organization to drive process improvements.
• Thorough knowledge of basic lab techniques including pipetting, microscopy, and aseptic sampling; working knowledge of general lab equipment and procedures.
• Proficiency in Microsoft Office and various software programs; Smartsheet experience a plus.
• Strong analytical, problem-solving, leadership, and communication skills; ability to multi-task, prioritize, and handle adversity in a fast-paced environment.
• Ability to interview, select, develop, and grow team members; ability to work within a team-oriented environment.

Embedded within the quality assurance function, the Quality Assurance Manager leads internal audits, risk analyses, and process improvement programs across software development and business operations. Working closely with product development, engineering, and operations teams, this role builds a culture of compliance and continuous improvement that reduces defects and advances organizational quality standards.

Core Functions

• Provide guidance in the preparation of technical appraisals of programming languages, systems, computational software, and related technology.
• Oversee integration of computers in scientific computation, data acquisition, transmission, and processing as needed.
• Select, develop, and evaluate personnel to ensure efficient operation of the function.
• Conduct internal studies and audits on client and product development, engineering, or operations activities to evaluate quality, uncover deficiencies, and identify opportunities for improvement.
• Manage and participate in the overall audit process; monitor business unit work to ensure consistency and compliance with standard processes.
• Contribute to tactical and strategic planning for future quality programs; stay current with process-related industry standards.
• Communicate quality information throughout the organization and support development and delivery of training in quality matters.
• Lead and mentor quality assurance team members.
• Perform other related duties as assigned.

Qualifications & Experience

• Thorough knowledge of process improvement and quality management methods, tools, and technology used to support defect-free software or business operations.
• Thorough knowledge and experience conducting risk analyses, quality assessments, audits, and implementing successful process improvement programs.
• Considerable knowledge and qualification in company standard processes and one or more best practices quality approaches such as CMMI, ISO, Six Sigma, or total quality measurement.
• Considerable knowledge of application development methodologies, SDLC principles, and software applications used within the division.
• Skill in understanding client needs, establishing credibility, building client relationships, and conducting analysis and problem solving.
• Skill in basic statistics.

Reporting to operations leadership, the Quality Assurance Manager facilitates execution of the worldwide C-Ops QA strategy by coordinating Root Cause Analysis, defect elimination, and continuous improvement across all nodes. Partnering with operations and program stakeholders, this role builds a high-performing Quality System team that delivers standard practices and measurable quality gains across the network.

Primary Duties

• Facilitate execution of the worldwide C-Ops QA strategy through local management and support teams.
• Update quality documentation and communicate lessons learned from quality concerns.
• Introduce new systems and procedures where appropriate.
• Manage, coach, and develop a high-performing Quality System team to deliver best practice results, added value, and continuous improvements.
• Communicate across all levels on operations and program progress.
• Coordinate Root Cause Analysis including 5 Whys and Fishbone Analysis, and drive Error Trend Analysis.
• Drive defect elimination program in collaboration with Operations and program stakeholders.

Skills & Qualifications

• Bachelor's degree or equivalent post-secondary degree.
• Six Sigma Green Belt or Lean Certification preferred; experience implementing a Quality Management System (QMS) preferred.
• Minimum 2 years of experience applying Lean and/or Six Sigma tools to drive quality improvements.
• Experience managing a project portfolio preferred.
• Experience leading people or teams without formal authority and building rapport across all levels; experience communicating and presenting to groups.
• Self-starter capable of working with minimal direction.
• Experience implementing a Quality Management System (QMS) preferred.

Sitting at the intersection of quality management systems and food safety expertise, the Quality Assurance Manager reinforces brand trust across Dutch and Belgian organizations by implementing ISO 9001, overseeing vendor audits, and leading crisis management for product quality events. Operating across internal teams and external manufacturing partners nationally and internationally, this role advises senior executives and drives continuous improvement to sustain compliance with Nestlé and regulatory standards.

Duties

• Support the organization by providing quality training, education, and coaching.
• Provide technological support to innovations within the Nestlé Benelux markets, consulting with internal and external parties.
• Implement and maintain the quality system (ISO 9001) and initiate strategy for continuous improvement.
• Set measures and targets to ensure compliance with Nestlé, industry, and regulatory standards.
• Assess third-party manufacturers and participate in regular reviews with external parties to optimize collaboration.
• Plan and validate vendor site audits.
• Review consumer complaints and lead crisis management for product quality-related crises.
• Advise senior executives with expert recommendations for key quality decisions.

Requirements

• Master's degree in food technology, food sciences, or a similar field with expert knowledge of the food sector and applicable laws and regulations.
• At least 3 years of experience in production and/or quality assurance.
• Experience in project management within cross-functional teams.
• Knowledge of internal organizational processes including production, marketing, supply chain, purchasing, and QA.
• Extensive knowledge of QA systems including ISO, FSSC 22000, GMP, HACCP, and auditing techniques.
• Good command of English and either French or Dutch, both oral and written; bilingual is a plus.
• Willingness to travel regularly within the Benelux region as necessary.

A key member of the quality assurance department, the Quality Assurance Manager oversees staff, develops testing systems, and ensures products meet required specifications for quality, function, and reliability prior to delivery. Collaborating across operations, compliance, and customer service functions, this role maintains regulatory compliance and resolves client complaints through structured corrective actions.

Functions

• Hire, train, and be responsible for quality assurance staff.
• Oversee the daily workflow and schedules of the department.
• Revise, develop, implement, and manage processes to ensure products meet required specifications for quality, function, and reliability prior to delivery.
• Identify and set appropriate quality standards and parameters for products and processes.
• Communicate and train approved quality standards to all appropriate staff.
• Manage all product testing and identify, analyze, and facilitate solutions for recurring issues and defects.
• Review, investigate, and resolve client and customer complaints through corrective actions and recommendations.
• Maintain compliance with all applicable federal, state, local, and international regulations.
• Prepare and lead internal audits, external audits, and management reviews.
• Perform other duties as assigned.

Experience & Qualifications

• Bachelor's degree in a scientific field required.
• Three to five years of experience in related fields required; supervisory experience a plus.
• Experience with drug testing and toxicology preferred.
• Proficient with Microsoft Office Suite or related software.
• Excellent verbal, written, interpersonal, and customer service skills; excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines; strong analytical, problem-solving, supervisory, and leadership skills.
• Prolonged periods of sitting at a desk and working on a computer; must be able to lift up to 15 pounds at times.
• Salary: $25 per hour or higher, depending on experience.

Consistent product quality and manufacturing compliance depend on the Quality Assurance Manager, who leads a team of 3–4 to design and improve quality standards, analyse return data, and oversee Work Health, Safety, and Environmental management. Based within a product design and manufacturing environment, this role manages internal and external stakeholder relationships to drive productivity and ensure ISO system adherence.

Accountabilities

• Manage the QA team of 3–4 people through training, motivating, coaching, and correcting employees to ensure standards are met.
• Assess and write reports on product returns.
• Design, implement, and improve company quality standards.
• Analyse data to identify areas for growth and create reports to track progress.
• Assist in the recruiting process for the team.
• Formulate strategies to increase productivity and review processes to ensure alignment with current trends.
• Oversee Work Health and Safety, Environmental, and Quality Management activities.
• Manage internal and external stakeholder relationships and drive manufacturing optimisation.

Technical Qualifications

• Tertiary qualifications in Engineering preferred.
• Relevant industry experience in product design or manufacturing required.
• Knowledge of ISO systems and management of those systems; ISO 9001 lead auditor certification preferred.
• Intermediate Microsoft Office skills.
• Must have full working rights for Australia.
• Salary Package: $100,000–$130,000, negotiable depending on experience

As the Quality Assurance Manager, this role establishes and maintains quality standards and compliance protocols across inbound call centers and quality management teams within an insurance environment. The call center and service operations rely on this work to meet Service Level Agreement objectives, reduce complaints, and deliver structured performance feedback to Service and Sales teams.

Activities

• Establish and implement cost-effective work practices, processes, procedures, and quality standards for quality management teams.
• Develop, implement, and maintain work practices across inbound call centers and quality management teams to ensure Service Level Agreement objectives are achieved.
• Maintain the Complaints Register and work with relevant teams to ensure compliance with OIC and contractual agreements.
• Develop and maintain a Quality Management protocol to ensure compliance and provide structured feedback to Service and Sales teams to drive quality improvements.
• Maintain adequate capacity planning and compensation strategies to drive optimum productivity across all teams.
• Deliver management reporting for call center and quality management teams as required.

Position Requirements

• Bachelor's or Master's degree in business or a related field.
• At least 5 years of relevant experience, including experience in a complaints handling role, ideally within an insurance environment.
• Proficiency in MS Office including Excel, Word, and PowerPoint.
• Excellent customer service skills.
• Good communication and interpersonal skills for dealing with complainants, distributors, and customers.
• Good command of English both written and verbal.

Quality Assurance Manager leads the design and execution of quality strategies across TGA/MedSafe Medical Device and In Vitro Diagnostic Device regulatory frameworks for the Thermo Fisher Scientific ANZ organization. The work directly supports ISO 9001/ISO 13485 compliance, post-market vigilance, and the development of a high-performing QA team that delivers measurable risk reduction across a broad product range.

Operational Focus

• Define, implement, and execute effective quality strategies and processes in accordance with TGA/MedSafe Medical Device and In Vitro Diagnostic Device regulations and ACMR RCM marking requirements.
• Provide expert advice across the organization on all quality assurance matters related to applicable regulatory frameworks.
• Partner proactively with key business stakeholders to understand business matters and quality impacts.
• Establish and maintain a Quality Management System for regulated products in accordance with ISO 9001/ISO 13485 and ANZ regulatory requirements.
• Lead and oversee resource organization and activities for external and regulated audits.
• Supply professional guidance and training to cross-functional teams on quality assurance work including quality documents and records.
• Maintain and improve Complaint Management, CAPA, and NC Management systems for Medical Device and In Vitro Diagnostic Device post-market vigilance control.
• Lead, coach, and develop a high-performing QA team within the ANZ region.

Knowledge Skills & Abilities

• Bachelor's Degree or equivalent in a scientific discipline.
• 10+ years of experience in Quality Assurance related to TGA/MedSafe Medical Device and In Vitro Diagnostic Device regulations and ACMR RCM marking; 2–3 years of managerial experience.
• Experience in all elements of QMS and change management.
• Strong leadership, organizational, and communication skills with ability to engage stakeholders, influence cross-functional teams, and meet agreed deadlines.
• Exemplary analytical skills with meticulous attention to detail and strong execution.
• Proficiency in routine IT software packages; ability and willingness to travel up to 10–15% as required.
• Maintaining the Quality Management System under the direction of the Global Quality Team

The Quality Assurance Manager owns the quality framework governing claims processing and customer experience standards, holding internal and external operational teams accountable while reporting performance to the Board and Executive team. Collaborating with first and third lines of defence, this role shapes root cause resolution and accreditation oversight to deliver consistently high-quality customer outcomes across the organization.

Key Deliverables

• Hold operational teams accountable for delivering services in adherence to claims processing and customer experience quality framework and standards.
• Own, maintain, and continuously review the Quality Framework detailing standards for claims processing and customer experience.
• Record and analyse all quality and statistical data regarding claims processing and customer experience.
• Develop and maintain Quality Management policies, standards, processes, procedures, and guidelines.
• Report to management, outsourced partners, the Executive team, and the Board on quality performance.
• Build relationships at all levels to achieve desired outcomes while delivering challenging messages; work closely with first line of defence to support improved customer quality outcomes.
• Manage a high-performing team that both challenges and provides solutions; support third line of defence activities where required.
• Independently assess whether processes and policies deliver to agreed quality standards and provide expert insight into root causes of quality failure.
• Oversee accreditation and maintaining competence.

Professional Experience

• Detailed knowledge and practical experience of audit and/or assurance best practices and quality management methods.
• Detailed knowledge and expertise in customer experience.
• Excellent communication skills with ability to build relationships to executive level while delivering difficult messages.
• Strong stakeholder management skills and leadership experience with the ability to drive change in challenging circumstances.
• Strong financial services product knowledge.

Embedded within the quality assurance function of a feed and food manufacturing operation, the Quality Assurance Manager leads a small team to maintain HACCP, ISO 9001, ISO 14001, and GMP+ systems while managing deviation, CAPA, and supplier qualification activities. Working closely with international suppliers and internal customers, this role builds reliable quality and production compliance that supports global QA projects and audits.

Areas of Ownership

• Manage and develop a QA team consisting of 2 QA Assistants and 1 QA Specialist.
• Maintain the HACCP system and participate in HACCP meetings.
• Maintain ISO 9001, ISO 14001, and GMP+ systems.
• Manage deviation, CAPA, complaint, and change control processes.
• Handle daily NCC release activities and maintain NCC analytical methods including analytical equipment and documentation.
• Support qualification of raw material suppliers and toll manufacturers.
• Participate in global QA projects and audits.

Education & Experience

• Master's degree in Natural Sciences.
• At least 2 years of experience in Quality Control or Quality Assurance in the Feed, Food, or Pharmaceutical industry, preferably with people management experience.
• At least 2 years of experience in a production or manufacturing environment.
• Experience with HACCP, ISO 9001, ISO 14001, and GMP+ is a plus.
• Experience with qualification and validation of equipment and methods.
• Good knowledge of MS Office and the Quality and Production modules of SAP.
• Good communication and interpersonal skills; independent, meticulous, and able to manage multiple assignments without losing overview.
• Excellent command of English; conversational understanding of Danish is a plus.

Reporting to Noshu's leadership, the Quality Assurance Manager builds and maintains the company's internal food safety and quality management system across all product SKUs in partnership with multiple outsourced contract manufacturing partners. Partnering with Customer Service, NPD, Operations, and Supply Chain teams, this role delivers end-to-end traceability, supplier auditing, and continuous quality improvement that protects the brand across FMCG channels.

Role Responsibilities

• Take ownership of the creation and development of Noshu's internal food safety and quality management system.
• Work with Customer Service to manage quality complaints and non-conformances with suppliers, including root cause analysis and corrective action leadership.
• Manage document control including version control, product specifications, and BOMs.
• Proactively implement quality improvements, engaging external expertise as required.
• Collaborate with the NPD team on new product development, labelling compliance, process development, and food safety and quality.
• Audit and review practices and procedures to ensure best practice, including participation in external and internal audits and translation of in-house standards to manufacturers.
• Assist in desktop auditing and on-site onboarding of new suppliers and auditing of current suppliers including manufacturers, ingredient suppliers, and 3PLs.
• Conduct regular quality and food safety audits, bi-annual formal reviews, and randomised spot checking.
• Collaborate with Operations and Supply Chain on end-to-end process, traceability, and record keeping.

Background & Experience

• Tertiary qualifications in Food Science and Technology or similar; formal training in HACCP required.
• Minimum 8 years of experience in Food Safety and Quality Management.
• Food or beverage FMCG QA experience is mandatory.
• Experience with bakery products and/or dry blending preferred.
• Proven experience with food safety systems including HACCP, WQA, SQF, and BRC.
• Excellent Microsoft Office 365 abilities.
• Excellent planning, attention to detail, interpersonal, and communication skills.
• Customer service focused with ability to build effective working relationships across all levels.
• Current Australian Driver's License and car required; variable expenses will be reimbursed; full working rights in Australia required; occasional intrastate and interstate travel required.

Sitting at the intersection of software quality and mobile game development, the Quality Assurance Manager leads a team of Test Engineers to implement test methodologies, manage risk assessments, and maintain high reliability standards for software distributed across mobile and online platforms. Operating across Social Gaming departments, this role delivers escalation management, global QA initiatives, and staff development that protect product quality throughout the development lifecycle.

Job Functions

• Manage a team providing quality assurance for mobile and online games.
• Ensure team members identify test needs based on acceptance criteria and risk assessments from code changes.
• Implement software test methodologies, procedures, and tools that provide value to the overall product development lifecycle.
• Provide mentorship, evaluations, conflict resolution, and recognition of staff to maintain highly motivated and engaged employees.
• Communicate with other departments to prevent issues and correct existing problems during the development cycle.
• Handle escalations of product issues found during testing and/or production to ensure resolution.
• Provide input to weekly project status reports for each assigned project and lead or participate in global QA initiatives.

Minimum Qualifications

• Bachelor's Degree in Information Systems, Computer Science, or a relevant area, or equivalent experience.
• Minimum 5 years of progressively responsible experience in software testing; at least 2 years of management experience.
• Knowledge of test methodologies and their implementation.
• Ability to work collaboratively with development partners to define acceptance and exit criteria.
• Strong management and leadership skills with a proactive participative style; ability to identify risks and implement mitigation plans; ability to meet quick deadlines in a fast-paced environment.
• Strong verbal and written communication skills; ability to efficiently regulate, delegate, and prioritize tasks.
• Must be able to work effectively in a fast-paced environment without direct supervision.

A key member of the food manufacturing leadership team, the Quality Assurance Manager leads all quality and food safety operations, managing HACCP and GFSI systems while ensuring full compliance with international and local food production regulations. Collaborating across production, compliance, and administrative functions, this role executes continuous improvement initiatives that protect product integrity and align with company strategies.

What You'll Do

• Lead and manage all operations that affect quality and food safety.
• Participate in establishing and executing overall quality assurance objectives and initiatives aligned with company strategies.
• Execute role in accordance with administrative policies, procedures, and standards for the manufacture of high-quality and safe food products.
• Review current standards and policies, and plan, execute, and implement continuous improvement initiatives.
• Monitor food processing aspects to ensure final products meet specifications and comply with international and local food production regulations.
• Ensure compliance with all internal and external food production regulations and legislation.
• Lead the management and maintenance of HACCP and GFSI systems and audits.

Required Qualifications

• Bachelor's degree in food science, food technology, microbiology, or a similar discipline; Master's or Doctorate degree preferred.
• 5 years of experience in Quality Assurance in food production and manufacturing processes and techniques; 5 years of leadership experience.
• Knowledge of Health and Safety Standards, Process Improvement Techniques, and Human Resource Principles and Practices.
• Knowledge and accreditation in Quality Systems and Standards including HACCP and BRC.
• Knowledge of Business, Basic Finance, and Management Principles.

Consistent garment quality and supplier alignment depend on the Quality Assurance Manager, who manages quality assurance processes for initial product design and development while serving as a technical resource for fabric development and product specifications across pre-production review. Serving as the quality program representative across product development, sourcing, and supply chain teams, this role delivers performance requirements and standards that protect the organization's product quality reputation.

Day-to-Day Responsibilities

• Execute Quality Assurance processes and act as a technical resource for fabric development and garment product specifications during pre-production review.
• Manage quality issue resolution with product development, sourcing, and supply chain during the pre-production period.
• Develop and implement performance requirements for products and ensure these requirements are met for production.
• Communicate customer standards and concerns to all product sources.
• Serve as quality program representative to continually maintain and improve product quality.

Qualifications & Experience

• Bachelor's degree preferred.
• Certification in quality systems such as ASQ/AAFA, ISO 9001, or Six Sigma.
• Experience creating SOPs and Work Instructions and maintaining a Quality Manual.
• 5–10 years of related professional experience; 3–5 years in management; manufacturing and distribution experience.
• Excellent interpersonal, communication, problem-solving, management, and leadership skills.
• Strong command of written and spoken English.
• Some travel required.