OPS MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Dec 11, 2025 - The Ops Manager has experience directing end-to-end operations, managing budgets, optimizing supply chain and resource allocation, driving productivity initiatives, and leading cross-functional teams to achieve performance targets. This role requires advanced analytical skills, strategic planning expertise, deep knowledge of process improvement methodologies, strong stakeholder management, and the ability to ensure compliance, quality, and operational excellence across all functions. The Manager also needs proven leadership capabilities, proficiency with data systems, dashboards, and KPIs, and the adaptability to solve complex problems, implement continuous improvements, and support organizational growth in dynamic environments.

Essential Hard and Soft Skills for a Standout Ops Manager Resume
  • Operational Planning
  • Inventory Control
  • Process Improvement
  • Quality Assurance
  • Logistics Coordination
  • Data Analysis
  • KPI Reporting
  • Resource Allocation
  • Compliance Monitoring
  • Project Planning
  • Team Leadership
  • Customer Service
  • Issue Resolution
  • Cross-Functional Communication
  • Risk Communication
  • Stakeholder Relations
  • Team Engagement
  • Creative Oversight
  • Client Support
  • Partner Leadership

Summary of Ops Manager Knowledge and Qualifications on Resume

1. BS in Industrial Engineering with 4 years of Experience

  • Management experience in a manufacturing, production, delivery, or distribution environment.
  • Amazon (blue badge/FTE) experience.
  • Direct management experience for employees and their performance.
  • Direct management experience for a salaried employee population and its performance.
  • Experience with performance metrics, process improvement, and Lean techniques (how, when, who).
  • Must be flexible to work weekends and/or overnight shifts regularly.
  • Experience with a contingent workforce during peak seasons.
  • Ability to handle changing priorities and use good judgment.
  • Interest in long-term career development.

2. BA in Business Process Management with 3 years of Experience

  • Experience in the BPO business in management positions.
  • Bilingual (English proficiency).
  • Strong oral and written communication skills.
  • Working knowledge of computer software, Microsoft Office, including BI.
  • Strong problem-solving, troubleshooting skills, and the ability to exercise sound judgment.
  • Able to multitask and decipher statistical reports.
  • Have the patience to deal with issues involving both clients and the workforce.
  • Experience in ensuring all operations are carried on in an appropriate, cost-effective way.
  • Ability to improve operational management systems, processes, and best practices.
  • Ability to help the organization’s processes remain compliant.

3. BS in Operations Management with 5 years of Experience

  • Operations experience in a vault, cash, or coin processing environment.
  • Management experience in a production environment.
  • Cash handling experience in the secure logistics or banking industry.
  • Experience in a coin processing environment.
  • Knowledge of lean/process improvement methodologies.
  • Budgeting and planning experience.
  • Excellent ethics and integrity
  • Collaborative work style and attention to detail.
  • Excellent customer service with a professional, positive demeanor.
  • Ability to work independently.
  • Proven ability to influence and lead.

4. BA in Game Design with 2 years of Experience

  • Must have a creative mind.
  • Experience in a game team as a live ops/monetization/CRM manager.
  • Attention to detail with an eye for aesthetics
  • Experience working in UX/UI.
  • Game design knowledge.
  • Excellent interpersonal skills and ability to work well independently or within a team environment.
  • Exceptional written and oral communication skills in English.
  • Motivated and derived, can-do approach.

5. BS in Organizational Leadership with 8 years of Experience

  • Experience in executive leadership positions.
  • Scrum Master experience in any well-known software environment.
  • Strong leadership skills, with steadfast resolve and personal integrity.
  • Understanding of advanced business planning and regulatory issues.
  • A solid grasp of data analysis and performance metrics.
  • Be able to diagnose problems quickly and have foresight into potential issues.
  • Good verbal and written communication skills.

6. BS in Supply Chain Management with 6 years of Experience

  • Previous Amazon experience.
  • Management experience for salaried employees and their performance.
  • Willing to work flexible schedules/shifts/areas, including weekends, nights, and/or holidays.
  • Experience managing a team of 2+ salaried employees and 70+ indirect employees.
  • Experience in scoping, leading, and implementing process improvements through Lean process, Kaizen, and/or Six Sigma.
  • Demonstrated problem-solving and analytical skills.
  • Excellent customer service skills.
  • Good communication and interpersonal skills.
  • Track record of meeting or exceeding department performance goals.
  • Experience in military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.

7. BA in Advertising with 3 years of Experience

  • Experience in Advertising Operations with demonstrable knowledge of ad serving, DCM, and preferably gained agency-side.
  • An exceptional ability to learn new concepts and challenge the status quo.
  • Great communication, organizational, and project management skills.
  • Demonstrable ability to recognize and resolve problems quickly and efficiently.
  • Diligent and attentive to detail and able to follow through on projects and/or issues.
  • Good analysis skills (including quantitative analysis) and confidence in making information-based decisions.
  • Computer-literate with superior knowledge of Excel.
  • Knowledge of Google Docs.

8. BS in Human Resource Development with 7 years of Experience

  • Strong people management experience with the ability to lead, motivate, and develop teams.
  • Demonstrated team-building skills within the team and across cross-functional groups.
  • Experience in developing, directing, and managing individuals while supporting career growth.
  • Skill in creating and implementing new strategies, processes, and operational procedures.
  • Ability to make, interpret, and communicate administrative and procedural decisions.
  • Proficiency in employee development and performance management, including goal setting and feedback.
  • Proven capability to analyze data, generate reports, and translate insights into action.
  • Demonstrated success in initiating and driving process improvements.
  • Strong ability to organize, prioritize, and schedule work in a dynamic environment.
  • Experience developing and executing both short-term and long-term team and operational goals.
  • Committed to delivering a positive customer experience and maintaining composure in critical situations.
  • Excellent communication, interpersonal, and documentation skills with the ability to work effectively across diverse teams.

9. BA in Healthcare Administration with 5 years of Experience

  • Experience in Revenue Cycle Management.
  • Excellent and effective communication skills, both written and oral.
  • Ability to be socially interactive in a senior leadership capacity with staff, personnel, customers, and co-workers.
  • Excellent problem-solving skills.
  • Willing to travel to client offices, conventions, and conferences. 
  • An innate desire for continuous operational improvement.
  • Proven performance results, decision-making, and judgment.
  • Able to analyze data, identify trends, make recommendations, and provide sound business reasons to implement changes.
  • Technical proficiency with the Microsoft Office Suite of software.

10. BS in Finance with 4 years of Experience

  • ETF Operations experience. 
  • Working experience in PCF file preparation, including reviewing the relevant component stocks, quantity, and prices.
  • Experience in ETF creation and redemption order processing for the primary market.
  • Experience in ETF creation and redemption settlement arrangements, both in cash and in kind.
  • Working knowledge of ETF units settlement arrangement and relationship with APs.
  • Experience handling AP inquiries related to the ETF creation/redemption orders.
  • Experience in CNS for ETFs as the Index receipt agent.
  • Experience in ETF rebalancing handling.
  • Understanding of ETF collateral processing and P&L calculation.

11. BS in Investment Management with 6 years of Experience

  • Knowledge of mutual fund accounting, particularly as it relates to ETFs.
  • Knowledge of custody, particularly as it relates to ETFs.
  • Experience reviewing ETF offering documents, prospectuses, operating memorandums, and key fund documentation.
  • Working knowledge of new ETF listing launches and implementation.
  • Ability to resolve transaction services issues and use technical expertise and judgment to conduct complex analysis.
  • Experience providing informal guidance or on-the-job training to new team members.
  • Experience dealing with auditors and compliance.
  • Working experience in managing periodic client service review calls and due diligence visits.
  • Awareness of regulatory and industry changes and how they impact the business and operations.

12. BS in Information Technology with 1 year of Experience

  • Experience working as a project administrator in an information technology or marketing technology field.
  • Strong background in the fields of computer science, engineering, or marketing.
  • Understanding or hands-on experience in software development and web technologies.
  • Excellent written and verbal communication skills.
  • Excellent organizational and multi-tasking skills.
  • Close attention to detail.

13. BS in Logistics Management with 2 years of Experience

  • Experience as a Package Handler at FedEx Ground.
  • Experience working in a fast-paced environment such as retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions.
  • Supervisory experience.
  • A background in leadership, mentoring, and/or coaching.
  • Excellent verbal and written communication skills.
  • Experience and understanding of warehouse, sortation, transportation, or order fulfillment environments.
  • Experience performing basic computer functions.
  • Ability to inspire a shared vision and empower and motivate a team.
  • Demonstrated ability to build professional rapport, effectively lead a team, and positively influence diverse groups.

14. BS in Data Analytics with 8 years of Experience

  • Management experience in leadership roles or a Manager of Manager role in a fast-paced, rapidly changing environment.
  • Understanding of Lean and Six Sigma.
  • A keen interest in and familiarity with technical systems.
  • High degree of analytical capabilities.
  • Have a specialized skill set in running large-scale production operations, preferably in a contact center environment.
  • Familiarity with general principles of workflow in an inbound call/chat/email center, and current technologies to help manage that workflow.
  • Demonstrate flexibility in work hours based on business needs.
  • High tolerance to ambiguity and dynamic changes.

15. BA in Logistics with 5 years of Experience

  • Industrial sewing experience.
  • Must have close attention to detail and craftsmanship, with clean stitching, consistent margins, and SPI (Stitch Per Inch) on all constructions.
  • Previous experience in operations/inventory management.
  • Understanding of eCommerce, Warehouse.
  • Understanding and working experience in luxury leather handbags and goods.
  • Strong communication skills, both verbal and written, with excellent interpersonal skills.
  • Must be willing to assist with other functions.
  • Ability to multitask and work on multiple projects simultaneously.
  • Eager to learn and increase skills and quality of work.
  • Ability to work well under pressure to meet deadlines.
  • Professionalism in attitude, appearance, and approach, with a positive attitude.
  • Strong understanding of all Windows-based office programs (Excel, Outlook, Word, PowerPoint).

16. BA in Communications with 3 years of Experience

  • Proven leadership experience.
  • Experience with customer service and client communication.
  • Experience working from home and BPO setting.
  • Experience with Google Sheets and Excel.
  • Must be detail-oriented.
  • Can easily adapt to changes.
  • Dependable on completing tasks on time.
  • Strong verbal and written English communication skills.
  • High on integrity and analytics skills.

17. BA in Public Administration with 7 years of Experience

  • Medicaid, MMIS, or related experience with a state agency.
  • Demonstrated experience directing multi-disciplinary technical teams managing EDW solutions.
  • Demonstrated experience with Operations Stage Management Plans.
  • Project management experience.
  • Demonstrated interpersonal skills.
  • Ability to collaborate with technical teams, operational managers, project management, client management, and customer stakeholders.
  • Good verbal and written communication skills.

18. BS in Business Analytics with 4 years of Experience

  • Strong understanding of the business, core values, and goals.
  • Ability to lead and partner successfully with teams, management, and the client.
  • Ability to manage multiple, complex, ongoing tasks and projects.
  • High level of integrity, judgment, and follow-through.
  • Strong coaching, people, and leadership skills.
  • Strong attention to detail
  • Strong analytical, verbal, and written communication skills.
  • Excellent data analysis skills and experience.
  • Proficient in Microsoft Office.
  • Proficient in English, both written and verbal.
  • Technology acumen and reporting.
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