Job Summary: 

• Responsible for the operational planning and strategy of the business.
• Manage the fulfilment process of daily orders.
• Be responsible for shipments going to customers.
• Manage the in-house manufacturing and fulfilment team.
• Oversee inventory packaging, gift wrapping, and shipping orders while understanding the full process.
• Strategise process improvements to ensure all tasks are completed on schedule.
• Manage supply chain processes and logistics.
• Manage stock control and inventory checks, and communicate low-stock items to the Sales & Buying Admin.
• Manage quality assurance programs.
• Manage customer service and filter bespoke or urgent requests to the manufacturing and fulfilment team.
• Communicate changes in the order process to relevant parties.
• Maintain and implement an organised and clean working environment.
• Implement health and safety processes within the studio.
• Manage the hiring process for the fulfillment team.
• Communicate daily with logistics and delivery partners and ensure customs duties are passed correctly to accounts.

Skills on Resume: 

• Operational Planning (Hard Skills)
• Order Fulfillment (Hard Skills)
• Inventory Control (Hard Skills)
• Process Improvement (Hard Skills)
• Team Leadership (Soft Skills)
• Quality Assurance (Hard Skills)
• Customer Service (Soft Skills)
• Logistics Coordination (Hard Skills)

Job Summary: 

• Work with Human Resources to support payroll on a weekly, biweekly, and monthly basis.
• Manage audit reporting, vendor management processes, yearly audit records, contract management, and other required financial reports.
• Resolve critical tax notices and state audit notices, including federal and state taxes related to revenue and unemployment insurance, state setup and registration, and IRS notices.
• Coordinate with clients to support company operations and assist the team in collecting critical payments.
• Maintain current knowledge of finance and wage-related tax issues that affect employee wages.
• Coordinate with accounts for monthly bank reconciliations, accounts receivable, and collection activities.
• Manage vendor relationships and payments to vendors.
• Handle all legal issues and matters of the company in collaboration with the attorney.
• Manage critical legal cases by negotiating or settling tactfully with opposing counsel or parties.
• Ensure effective oversight of finance operations to support overall business continuity.

Skills on Resume: 

• Payroll Support (Hard Skills)
• Audit Reporting (Hard Skills)
• Vendor Management (Hard Skills)
• Tax Resolution (Hard Skills)
• Client Coordination (Soft Skills)
• Financial Compliance (Hard Skills)
• Legal Coordination (Hard Skills)
• Finance Oversight (Hard Skills)

Job Summary: 

• Understand outbound shift planning and apply it to support overall operational readiness.
• Understand technical details of distribution systems to ensure stable and efficient performance.
• Grasp the operational concepts of flow settings for picking systems that include multiple pick paths designed for different volumes and demand patterns.
• Understand the boundary of responsibilities between on-site operations and centralized flow teams as defined by standard work.
• Identify and communicate detailed technical issues while escalating concerns to leadership and maintenance teams.
• Communicate shipment risk and performance opportunities to operations teams using a consistent and structured format.
• Track and report system performance through various equipment-monitoring platforms.
• Help engineering and tooling teams develop automated flow tools that improve planning accuracy and execution.
• Advise and teach foundational flow standards to new managers to shorten learning curves.
• Teach and guide new flow leads as they are onboarded into centralized flow operations.

Skills on Resume: 

• Shift Planning (Hard Skills)
• Distribution Systems (Hard Skills)
• Flow Operations (Hard Skills)
• Issue Escalation (Hard Skills)
• Risk Communication (Soft Skills)
• Performance Tracking (Hard Skills)
• Tool Development (Hard Skills)
• Flow Training (Soft Skills)

Job Summary: 

• Manage a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Develop and refer to performance metrics to drive team performance and business results.
• Identify the business impact of trends and make data-backed decisions.
• Communicate with external customers such as carriers and vendors or suppliers and with internal customers such as Finance, Ops Excellence, and Fulfillment Centers.
• Escalate problems or variances in information and data to the relevant owners and follow through on resolutions.
• Pull data from numerous databases using Excel, Access, SQL, or other data management systems.
• Perform ad hoc reporting and analysis.

Skills on Resume: 

• Shift Management (Soft Skills)
• Performance Metrics (Hard Skills)
• Data-Driven Decisions (Hard Skills)
• Cross-Functional Communication (Soft Skills)
• Issue Escalation (Soft Skills)
• Data Extraction (Hard Skills)
• Ad Hoc Analysis (Hard Skills)
• Change Management (Soft Skills)

Job Summary: 

• Oversee the surgical scheduling team and their supervisors to manage performance and ensure day-to-day surgical scheduling operations run efficiently in line with scheduling policies and workflows.
• Manage daily OR schedules and add-ons.
• Manage anesthesia resource allocation.
• Monitor operating room efficiency metrics and block utilization by ensuring the room schedule remains flexible enough to meet daily surgical demands.
• Work with department leadership to identify and resolve staffing and scheduling challenges and demands.
• Develop and monitor productivity dashboards.
• Assist in developing department-specific Key Performance Indicators (KPIs) and methods for tracking performance.
• Monitor department KPIs and identify opportunities to improve efficiencies and meet metrics.
• Work with Surgical Services Administration and the Medical Director to assess workforce planning needs.
• Support the selection process for supplies, implants, instruments, and equipment used within Surgical Services and associated procedural rooms.
• Partner with Institute Chiefs, Administrators, and Nursing Leadership to identify, design, develop, and implement quality initiatives, continuous improvement, and growth strategies.
• Compile and organize relevant quality and patient safety information for third-party performance measurement organizations.

Skills on Resume: 

• Surgical Scheduling (Hard Skills)
• OR Management (Hard Skills)
• Resource Allocation (Hard Skills)
• Efficiency Monitoring (Hard Skills)
• Staffing Coordination (Soft Skills)
• Productivity Tracking (Hard Skills)
• Workforce Planning (Hard Skills)
• Quality Improvement (Soft Skills)

Job Summary: 

• Oversee responses to a range of questions and queries from students, alumni, employers, staff, and the public in person, by phone, online, through the CRM system, and by email, taking the lead on the most complex enquiries.
• Ensure the quality and regular review of standard enquiry responses.
• Ensure both in-person and online enquiry services provide consistently excellent support for students and other stakeholders.
• Maintain strong knowledge and understanding of user access and service provision, and update information and resources, including blog posts and webpages.
• Draft and prepare emails and communications for internal and external distribution.
• Create and maintain effective process documents, FAQs, policies, and procedures for staff and students, and review them regularly for fitness of purpose.
• Communicate relevant policy or process changes, information, and updates to staff and ensure team members have the support needed to fulfil or implement them.

Skills on Resume: 

• Enquiry Management (Soft Skills)
• Service Quality (Soft Skills)
• User Support (Soft Skills)
• Information Updating (Hard Skills)
• Communication Drafting (Hard Skills)
• Process Documentation (Hard Skills)
• Policy Communication (Soft Skills)
• Stakeholder Coordination (Soft Skills)

Job Summary: 

• Ensure the team completes a variety of business-critical and strategic activities accurately and within pre-agreed timescales.
• Support Operations Support Managers and Senior Operations Administrators as they manage their direct reports and documented business-critical processes.
• Define and implement KPI and trend reports to support business compliance and ensure process accuracy.
• Ensure that peak processing periods, bespoke sessions, and projects are suitably planned for and reviewed afterward.
• Ensure that identified issues, risks, and non-conformances are accurately recorded, investigated, and mitigated on time.
• Address wellbeing, engagement, and performance with direct reports through continuous conversations.
• Identify ways to develop processes and collaborate with colleagues to implement improvements.
• Support the scoping and delivery of major strategic projects and developments.
• Develop an understanding of CE's internal and external customers and ensure direct reports share that understanding.
• Establish and maintain constructive working relationships with colleagues within CEQ Delivery, across the organisation, and with key external stakeholders.
• Oversee a bi-annual documentation review in which comprehensive and compliant process flows and work instructions are created, reviewed, updated, and signed off.
• Maintain Standard Operating Procedures to support business compliance and ensure high-level process understanding.

Skills on Resume: 

• Task Accuracy (Hard Skills)
• KPI Reporting (Hard Skills)
• Issue Mitigation (Hard Skills)
• Process Improvement (Hard Skills)
• Project Support (Hard Skills)
• Team Engagement (Soft Skills)
• Stakeholder Relations (Soft Skills)
• SOP Management (Hard Skills)

Job Summary: 

• Improve operational systems, processes, and policies in support of the organization’s mission, specifically by supporting better management reporting, information flow and management, business processes, and organizational planning.
• Manage and increase the effectiveness and efficiency of Sales Associates through functional improvements and enhanced coordination and communication across all functions.
• Play an active role in achieving operational excellence.
• Engage in the hiring process and take disciplinary actions.
• Report to work and meetings consistently and on time, and complete tasks correctly and on time, or notify the appropriate person with an alternate plan.
• Maintain confidentiality, listen to others without interrupting, keep emotions under control, and react well under pressure.
• Be responsible for onboarding new hires.
• Manage the organization of new hire documents and ensure training materials and required documentation are updated and renewed.
• Contribute to building a positive team spirit and ask for or offer help on demand.
• Speak clearly and persuasively in positive or negative situations, seek clarification, respond well to questions, and participate actively in meetings.
• Treat people with respect, approach others tactfully, follow through on commitments, work with integrity and ethics, and uphold organizational values.
• Apply feedback to improve performance and monitor personal work to ensure quality while continuously building knowledge and skills.
• Manage inventory of all supplies, equipment, and retail products.
• Conduct staff meetings periodically and present on relevant issues at full spa staff meetings as requested by the General Manager, and maintain full knowledge of crisis management procedures.

Skills on Resume: 

• Operational Improvement (Hard Skills)
• Team Efficiency (Hard Skills)
• Operational Excellence (Hard Skills)
• Hiring & Discipline (Soft Skills)
• New Hire Onboarding (Hard Skills)
• Team Collaboration (Soft Skills)
• Effective Communication (Soft Skills)
• Inventory Management (Hard Skills)

Job Summary: 

• Collaborate with internal stakeholders to establish, document, and socialize key processes, guidelines, and best practices.
• Partner with Account and Creative leads to provide creative team management and oversight.
• Employ metrics and data to inform resourcing decisions.
• Effectively allocate creative resources to maximize output.
• Continually optimize the resource management process to ensure on-time delivery and maintain high-quality work.
• Own the project intake process and project prioritization, guiding internal client teams through the intake process.
• Partner with Account Management to support the client with ongoing status updates and project-related requests.
• Regularly adjust schedules and resources to accommodate change requests.
• Collaborate with account managers to scope new project requests.
• Lead weekly internal project status meeting across stakeholder groups.
• Guide clients through the project intake process.
• Respond swiftly to resolve all questions from clients and the internal creative team.
• Drive the quarterly project planning process.
• Work to adjust and optimize the resource management process to ensure delivery of high-quality work.
• Share accountability for the creative team’s success.
• Forecast and scale creative staff.

Skills on Resume: 

• Process Development (Hard Skills)
• Creative Oversight (Soft Skills)
• Data-Driven Resourcing (Hard Skills)
• Resource Allocation (Hard Skills)
• Workflow Optimization (Hard Skills)
• Project Intake (Hard Skills)
• Client Support (Soft Skills)
• Project Forecasting (Hard Skills)

Job Summary: 

• Drive a strong safety culture across the warehouse.
• Build a strong team culture and develop the operations team.
• Utilise staff against day-to-day requirements and projects.
• Ensure inbound and outbound logistics functions meet KPIs within a 3PL environment.
• Partner with the Inventory Manager to ensure control of customer inventory.
• Identify continuous improvements and encourage an innovative culture.
• Develop and implement activities to support existing and new products and services.

Skills on Resume: 

• Safety Culture (Soft Skills)
• Team Development (Soft Skills)
• Staff Utilisation (Hard Skills)
• Logistics KPI Delivery (Hard Skills)
• Inventory Control (Hard Skills)
• Continuous Improvement (Hard Skills)
• Innovation Culture (Soft Skills)
• Product Support (Hard Skills)

Job Summary: 

• Drive operational strategy through third-party partners or direct channels to achieve consistent execution.
• Create a scalable business model that can be rolled out nationally and consistently raises performance standards.
• Develop top-tier operational execution across the country and redefine the overall approach to beverage operations.
• Lead external partners and hold them accountable to service levels and key performance indicators.
• Build operations to a level where third-party staff are motivated to join and remain with the organization.
• Promote operational excellence by adopting ideas from various platforms and markets to strengthen national capabilities.
• Ensure support teams collaborate effectively, act with integrity, and demonstrate care toward partners and customers while exceeding operational and financial goals.
• Introduce innovative processes by benchmarking against industry competitors and adopting fresh perspectives from outside sources.

Skills on Resume: 

• Operational Strategy (Hard Skills)
• Scalable Models (Hard Skills)
• Execution Excellence (Hard Skills)
• Partner Leadership (Soft Skills)
• Team Engagement (Soft Skills)
• National Capability Growth (Hard Skills)
• Support Collaboration (Soft Skills)
• Process Innovation (Hard Skills)

Job Summary: 

• Ensure smooth operation of the landfill by overseeing daily activities, ongoing construction, permitting requirements, and leachate and gas management.
• Minimize operational costs while maximizing productivity and maintaining strong safety and environmental compliance.
• Work continuously to reduce turnaround time for trucks entering and exiting the site.
• Accurately track waste volume and weight to support reliable reporting and analysis.
• Serve as a liaison to support positive community relationships.
• Actively monitor permitting matters to ensure timely resolution and continued compliance.
• Comply with organizational safety standards and regulations to support safe and efficient operations.
• Meet all required financial review dates and complete assigned corporate programs on schedule.
• Oversee personnel needs by selecting, coaching, and training employees while evaluating their performance.
• Provide input on employment decisions related to termination, compensation, and promotion.
• Assist in the budget process to support accurate planning.
• Ensure the landfill property remains clean and well-maintained through inspections and preventive maintenance efforts with supervisors and employees.
• Conduct and attend periodic safety meetings to promote strong relationships, morale, productivity, and efficiency.
• Provide training and presentations positively and professionally while ensuring all required reports are updated and submitted on time.

Skills on Resume: 

• Landfill Operations (Hard Skills)
• Cost Productivity (Hard Skills)
• Turnaround Optimization (Hard Skills)
• Compliance Monitoring (Hard Skills)
• Community Relations (Soft Skills)
• Staff Development (Soft Skills)
• Budget Support (Hard Skills)
• Safety Leadership (Soft Skills)

Job Summary: 

• Lead others and work effectively with store crews.
• Supervise, assign, and direct the activities of the store’s crew.
• Effectively communicate information to store crew and supervisors in an open and timely manner.
• Support the Store Manager with action plans for operational and service improvement.
• Assist customers with their questions, problems, and complaints.
• Promote the CVS customer service culture by greeting, offering help, and thanking customers.

Skills on Resume: 

• Team Leadership (Soft Skills)
• Crew Supervision (Hard Skills)
• Clear Communication (Soft Skills)
• Operational Support (Hard Skills)
• Customer Assistance (Soft Skills)
• Service Culture (Soft Skills)
• Issue Resolution (Soft Skills)
• Action Planning (Hard Skills)

Job Summary: 

• Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions.
• Provide feedback and present ideas for improving customer service and colleague experience, and related performance management processes and tools.
• Perform operational and customer support tasks.
• Provide excellent customer service, engage customers in conversations, and build relationships with them.
• Manage the schedule and the daily operations of the teller line.
• Make decisions and resolve issues related to the daily operations of the teller line under the direction of regional banking management.
• Leverage interpretation of applicable regulations, policy, and procedure requirements, and audit and escalation procedures.
• Support customers and employees in resolving or escalating concerns or complaints.
• Collaborate and consult with branch employees, colleagues, and mid-level managers.
• Interact directly with customers.
• Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives.
• Manage allocation of people and financial resources for branch operations.
• Mentor and guide the talent development of direct reports and assist in hiring talent.

Skills on Resume: 

• Teller Operations (Hard Skills)
• Customer Engagement (Soft Skills)
• Team Coaching (Soft Skills)
• Issue Resolution (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Resource Allocation (Hard Skills)
• Branch Collaboration (Soft Skills)
• Talent Development (Soft Skills)

Job Summary: 

• Bolster core operations, tooling, analytics, data, and the over-arching GTM strategy in the process of scaling GTM teams using CRM and analytics platforms.
• Improve the CRM, systems architecture, and tooling (field management, data validation, workflows, automations, and object relationships) to operationalize processes that facilitate revenue growth.
• Identify KPIs and provide recurring reporting that drives accountability and performance throughout all departments.
• Assist in integration across revenue teams for multiple new acquisitions, each with unique data structures or a lack thereof.
• Establish data structures and reporting.
• Assist with the migration of CRM systems.
• Analyze sales data to improve understanding of the business, customers, customer personas, and sales cycles to increase revenue and improve efficiency.
• Make recommendations to sales leaders and show accountability to meaningfully increase the performance of sales teams.
• Define and implement an optimized set of marketing systems across customer acquisition and sales activities to maximize demand generation and paid advertising value, and ROI.
• Work with internal teams and vendors to establish data analytics from website interactions using analytics tools and BI.
• Evaluate the current CRM workflow within the overall sales process to identify opportunities to improve lead quality and reporting, and ensure accurate information.
• Improve sales forecasting and leading growth indicators across sales-assisted and self-serve revenue models.
• Manage the CRM, including regular updates and enhancements, automation, configurations, support, and employee training, and dashboard setup for weekly and quarterly performance analysis.

Skills on Resume: 

• CRM Optimization (Hard Skills)
• Systems Architecture (Hard Skills)
• KPI Reporting (Hard Skills)
• Data Integration (Hard Skills)
• Sales Analytics (Hard Skills)
• Performance Enablement (Soft Skills)
• Marketing Systems (Hard Skills)
• Forecast Improvement (Hard Skills)

Job Summary: 

• Translate directives and strategies from the department head into detailed project plans.
• Recommend the development of projects or tools needed by the team to support and effectively manage the day-to-day operations.
• Coordinate and work with the support groups for the development or completion of the project or tools needed by the team.
• Champion customer rights and ensure that complaint tickets are handled based on service level commitments.
• Recommend prioritization of trouble tickets when escalated by one down.
• Initiate frequent alignment with internal customers, such as Aftersales Support, Business Segment Sales, and other CFU partners, on processes, issues, and support needs to further improve complaints handling.
• Initiate frequent alignment with support groups (NOC, Field Operations, and other Network Domain Support teams) to ensure that concerns raised for complaints and radio performance issues will be attended to for the attainment of group targets.
• Formulate solutions for routines and special cases.
• Monitor and reengineer business processes.
• Manage internal activities for the section by regularly monitoring processes, equipment, and resource utilization, and technical training, and by giving guidance and solutions to escalated issues.
• Understand the needs of internal customers and develop a tool or project, or enhance current processes that will benefit both parties.
• Manage OPEX expenditure by ensuring that spending is within an approved budget.
• Manage the availability of manpower and coordinate with Operations Leads assigned to the respective shifts.
• Be responsible for the team’s processes and escalation.

Skills on Resume: 

• Project Planning (Hard Skills)
• Tool Development (Hard Skills)
• Cross-Functional Coordination (Soft Skills)
• Customer Advocacy (Soft Skills)
• Ticket Prioritization (Hard Skills)
• Process Alignment (Soft Skills)
• Process Reengineering (Hard Skills)
• Budget Management (Hard Skills)

Job Summary: 

• Responsible for the Internal Sales department.
• Support the definition and implementation of strategic roadmaps for the internal sales team.
• Establish and implement KPIs to track the Inside Sales Team's performance and implement systems to monitor performance.
• Responsible for contract fulfillment and answering tenders.
• Process customer inquiries and create reports in the CRM system.
• Assist in creating and implementing a strategic business plan with the Country Manager for all business development initiatives.
• Research customer information in cooperation with marketing.
• Conduct business analysis at the request of the Country Manager.
• Review forecasts for regional and area sales managers’ business plans.
• Establish a customer-centric environment.

Skills on Resume: 

• Internal Sales Leadership (Soft Skills)
• Strategic Roadmapping (Hard Skills)
• KPI Management (Hard Skills)
• Contract Fulfillment (Hard Skills)
• CRM Reporting (Hard Skills)
• Business Planning (Hard Skills)
• Customer Research (Hard Skills)
• Customer-Centric Culture (Soft Skills)

Job Summary: 

• Share relevant customer information with the sales team and other departments, such as marketing.
• Share relevant information related to business opportunity identification.
• Support the Country Manager in setting realistic and accurate KPIs.
• Monitor, in cooperation with the Country Manager, the approach and qualification of potential customers.
• Manage inside sales activities and staff, including conducting appraisals.
• Monitor daily business.
• Support back-office staff and facilitate their daily work.
• Serve as the link between the sales team and other departments such as finance, headquarters sales management, marketing, logistics and supply chain, production, laboratories, and human resources.
• Optimize back-office efficiency and internal sales efficiency.
• Create or improve tools and applications to facilitate business analysis, collection, and metric monitoring.

Skills on Resume: 

• Customer Information Sharing (Soft Skills)
• Opportunity Identification (Hard Skills)
• KPI Support (Hard Skills)
• Customer Qualification (Hard Skills)
• Inside Sales Management (Soft Skills)
• Daily Operations (Hard Skills)
• Cross-Department Liaison (Soft Skills)
• Efficiency Optimization (Hard Skills)

Job Summary: 

• Ensure 100% pricing accuracy, including verifying all pricing labels are up and are accurate concerning the correct price and current offer date.
• Facilitate the unloading and stocking of merchandise according to operational guidelines and OSE standards.
• Ensure that the store is well-stocked and inventory counts are accurate.
• Ensure that, in partnership with the Store Leader, staffing levels are appropriate for receiving and processing stock.
• Ensure that the backroom and equipment are organized and clean per OSE standards.
• Prioritize merchandise moving to the sales floor and areas to be stocked, including POG and end cap sets.
• Perform routine housekeeping tasks to maintain the store's appearance and meet OSE standards.
• Ensure the highest productivity levels are achieved for receiving, processing, and stocking.
• Train and develop partners on proper receiving, processing, and stocking procedures, WMR, and food rotation practices according to Petco standards.
• Abide by and enforce all company policies and procedures, including but not limited to those designed to minimize shrinkage.
• Adhere to and promote established safety procedures.
• Ensure the facilitation and accuracy/integrity of the Blue Dot program.
• Ensure that unforgivable items are in stock at all times.

Skills on Resume: 

• Pricing Accuracy (Hard Skills)
• Stock Management (Hard Skills)
• Inventory Accuracy (Hard Skills)
• Staffing Coordination (Soft Skills)
• Backroom Organization (Hard Skills)
• Merchandise Prioritization (Hard Skills)
• Housekeeping Standards (Hard Skills)
• Partner Training (Soft Skills)

Job Summary: 

• Directly supervise the Merchandise Operations Specialists.
• Lead and coach all store partners in providing great guest service and performing their assigned tasks to achieve budgeted sales.
• Ensure RTV and Hazardous Waste processed are managed per Petco policy.
• Communicate all situations and/or conditions that affect the store to the Guest Experience Leader and/or Store Leader (e.g., guest complaints, item requests, inadequate inventory levels).
• Perform all special or other projects and assume responsibility as Leader on Duty (LOD).
• Provide quick and courteous service to all guests by utilizing the GUEST Model throughout the store.
• Ensure OSE standards are maintained throughout the store.
• Ensure that the store is opened and/or closed in accordance with established P&Ps.
• Provide training and coaching in GUEST and product knowledge to store partners.
• Ensure, in partnership with the Store Leader and/or Guest Experience Leader proper store scheduling is being maintained to ensure guest service during peak hours.
• Adhere to and promote established safety procedures.
• Assist the Guest Experience Leader and/or Store Leader in planning out location changes needed to the grid and the ad planner to maximize sales.

Skills on Resume: 

• Team Supervision (Soft Skills)
• Guest Service Leadership (Soft Skills)
• RTV Compliance (Hard Skills)
• Issue Communication (Soft Skills)
• LOD Responsibility (Hard Skills)
• Courteous Service (Soft Skills)
• OSE Maintenance (Hard Skills)
• Partner Coaching (Soft Skills)