OPERATIONS ANALYST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: Aug 8, 2024 - The Operations Analyst with a strong foundation in Client Services and Operations Management, enhanced by formal studies in Information Systems. This individual should have proficiency in using tools such as Salesforce, OpenAir, FreshService, JIRA, and system integrations, and must exhibit exceptional analytical abilities with advanced Excel skills. The role requires thriving in dynamic settings, with a keen eye for detail, excellent communication skills, and a focus on optimizing operations to improve team performance and customer satisfaction.
Summary of Operations Analyst Knowledge and Qualifications on Resume
1. BS in Business Administration with 4 years of Experience
- Skills to work with Service Desk tools (MS Office, Jira, SharePoint, Icinga)
- Fluent in the Finnish language and have good English skills.
- Experience of working within a multicultural environment
- Experience in writing documentation, good organization skills
- Interest in problem-solving, strong attention to detail
- Experience in the healthcare industry
- Familiar with current LTPAC regulations and processes
- Demonstrate professional excellence, integrity, and dependability
- Embraces working in a highly collaborative environment
- Ability to work on multiple projects at once
2. BS in Information Systems with 6 years of Experience
- Experience with coordinating and managing Army OPSEC programs
- Experience with facilitating, assessing, developing, and managing OPSEC training
- Experience with providing OPSEC assessments to Army organizations
- Experience with supporting IO missions
- Experience with supporting Army Protection Program Assessment Teams
- Possession of excellent oral and written communication skills
- Ability to be process-driven, extremely detail-oriented, and highly organized.
- Highly adaptable, can quickly change direction to execute different functions and responsibilities with ease.
- Skills to work with commonly used technologies in this environment (Linux/Unix, SQL, SFTP, SSH)
3. BS in Data Science with 3 years of Experience
- Experience in Client Services, Operations Management, and Information Systems studies
- Experience working with Salesforce, OpenAir, FreshService, JIRA, Box, and/or system integrations
- Strong analytical skills including experience working with Excel
- Strong attention to detail, ability to work in a fast-paced environment
- Strong interpersonal and communication skills.
- Strong ability to multi-task and work on many projects simultaneously.
- Ability to be customer-focused with a strong sense of urgency
- Experience in operations, credentialing, or provider relations.
- Experience managing and driving projects forward independently.
- Strong sense of making things as effortless as possible for the customer, the team, and this role.
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