WHAT IS A OPERATIONS ANALYST ?
The Operations Analyst serves as a technical contributor and leadership figure within a multidisciplinary team, entrusted with progressing a product roadmap. The selected individual will leverage their advanced research and data management skills to enhance our data resources with utmost accuracy. Additionally, they will guide and oversee a team of operations analysts to ensure successful project outcomes.
Need-to-Know Overview of a Operations Analyst
1. Operations Analyst Duties and Responsibilities
- Liaising with customers of the product, both internal and external, to respond to queries and objections, and communicate updates relating to the delivery of new features and BAU
- Providing estimates of work effort and timeframes for tasks.
- Peer reviewing estimates developed by team members
- Taking active steps to continuously improve own performance and drive own career development, requesting assistance as required
- Taking active steps to drive improvement in the knowledge, capability level and quality of work of Operations Analysts in their own team
- Work with the recruitment team to support recruitment activity to ensure high-quality outcomes
- Directly manage all direct reports, driving their performance and development and supporting their career progression through the setting of objectives and KPIs
- Delivering feedback sessions and annual performance reviews
- Online research to improve brand and location assets
- Operation of automated web scraping tools, including data preparation
- Online research for the preparation of accurate samples
- Continuous process improvement to automate manual work
- Executing production pipelines
- Produce static business operational reports (no data insight analysis)
- Quality assurance of reports
- Continuous improvement of the report production process
- Validate data sets from a data quality perspective
2. Operations Analyst Skills, Abilities and Experience
- Minimum of a bachelor’s or higher degree in Operations Research, Operations Management, or any equivalent program
- Data Queries, report writing and presenting findings using relevant tools
- High attention to detail and drive for continuous improvement
- Good appreciation of the quality of data and the importance of data validation
- Experience in executive support and event planning required
- Employee engagement experience required
- Proficient in Microsoft Office Suite
- Video editing experience highly preferred
- Excellent communication skills, both written and verbal
- Highly detailed with great follow-through
- Strong ability to prioritize and multi-task within a fast-paced environment
Career Overview FAQs
What does a career overview explain?
A career overview explains what a profession involves, including the purpose of the role, the type of work professionals typically perform, and how the position contributes to organizations or industries. It helps readers understand the field before exploring more detailed resources such as job responsibilities, required skills, and career requirements.
What do professionals in this career typically do?
Professionals in this field usually manage projects or tasks, collaborate with teams, analyze information, and solve problems related to business or organizational objectives. Daily responsibilities may vary depending on experience level, specialization, and the organization where the role is performed.
What skills are commonly required for this career?
Most careers require a combination of technical skills related to the profession and professional skills such as communication, teamwork, problem solving, and analytical thinking. These abilities help professionals perform effectively in different work environments and across various organizational roles.
What is the typical career path in this field?
Many professionals begin in entry-level roles where they gain foundational knowledge and practical experience. Over time, they may progress to mid-level or senior positions that involve greater responsibility, specialization, or leadership within their organization or industry.
How can someone start a career in this field?
Starting a career in this field typically involves building relevant knowledge, gaining practical experience, and developing the key skills associated with the profession. Preparing strong application materials, such as a targeted resume and cover letter, can also help candidates pursue entry-level opportunities successfully.
Editorial Process
Lamwork content is developed through structured review of publicly available job postings and documented hiring trends.
Editorial operations are managed by Thanh Huyen, Managing Editor, with research direction and final oversight by Lam Nguyen, Founder & Editorial Lead. Content is periodically reviewed to reflect observable labor market changes.