Job Summary: 

• Assist with the check-in and check-out process for all patients.
• Answer all inbound phone calls and communicate with patients regarding any healthcare-related customer service needs.
• Schedule patient appointments for various procedures, doctor appointments, testing, and other medical-related visits.
• Make outbound calls to follow up with patients regarding appointments.
• Update and verify all patient demographic information in the computer database.
• Obtain insurance information and update provider information.
• Contact insurance companies for verification of benefit eligibility and prior authorizations.
• Collect copayments.

Skills on Resume: 

• Patient Check-In/Out (Hard Skills)
• Phone Communication (Soft Skills)
• Appointment Scheduling (Hard Skills)
• Follow-Up Calling (Soft Skills)
• Data Entry Accuracy (Hard Skills)
• Insurance Processing (Hard Skills)
• Benefit Verification (Hard Skills)
• Copayment Collection (Hard Skills)

Job Summary: 

• Ensure that the centre is ready for business, booking, and confirming patients' appointments.
• Maintaining the diary and ensuring that all relevant paperwork and administrative processes are completed for appointments.
• Receive and organise referrals of patients and promptly take relevant action.
• Ensure all systems are used effectively to administer bookings.
• Promote a positive image of the company and foster good community relations.
• Understand the range of products and services offered to patients and inform and educate patients about products and services.
• Receive payments for products and services.
• Maintain patient records.

Skills on Resume: 

• Centre Readiness (Hard Skills)
• Appointment Booking (Hard Skills)
• Diary Management (Hard Skills)
• Referral Handling (Hard Skills)
• System Utilization (Hard Skills)
• Positive Communication (Soft Skills)
• Product Knowledge Sharing (Soft Skills)
• Record Maintenance (Hard Skills)

Job Summary: 

• Obtain correct and accurate demographic and insurance information from patients.
• Maintain accurate medical records in the system data entry.
• Coordinate patient appointments.
• Verify insurance benefit and eligibility.
• Answer telephone calls promptly and route them accurately.
• Use and maintain office equipment.
• Expedite incoming and outgoing faxes.
• Send dictated letters to referring physicians via computerized fax.
• Collect all patient copays, coinsurances, and past due balances pertinent to patient care.
• Enter and post patient charges in the practice management system.
• Call and confirm patient appointments.
• Store all supplies and maintain an adequate inventory of supplies.
• Work at alternate practice sites.

Skills on Resume: 

• Demographic Collection (Hard Skills)
• Medical Records Entry (Hard Skills)
• Appointment Coordination (Hard Skills)
• Insurance Verification (Hard Skills)
• Call Handling (Soft Skills)
• Fax Processing (Hard Skills)
• Copay Collection (Hard Skills)
• Supply Inventory (Hard Skills)

Job Summary: 

• Manage a busy reception desk.
• Answer and redirect calls.
• Book appointments and bill patients.
• Take responsibility for medicare DVA.
• Scan documents into files.
• Open and close the clinic.
• Take charge of daily banking.
• Maintain accurate and effective record management systems, including preparation of medical records.
• Coordinate with staff from other departments.
• Complete other clerical tasks such as data entry.

Skills on Resume: 

• Reception Management (Soft Skills)
• Call Handling (Soft Skills)
• Appointment Booking (Hard Skills)
• Medicare DVA Processing (Hard Skills)
• Document Scanning (Hard Skills)
• Clinic Opening/Closing (Hard Skills)
• Daily Banking (Hard Skills)
• Record Management (Hard Skills)

Job Summary: 

• Provide excellent customer service to all new and existing clients.
• Take calls and schedule appointments for procedures.
• Answer all questions regarding esthetic services and pricing.
• Update client files in the database.
• Be in charge of billing and data entry.
• Communicate with doctors regarding any scheduling changes.
• Confirm procedures and ensure all preparations are met.
• Order office supplies.

Skills on Resume: 

• Customer Service (Soft Skills)
• Call Scheduling (Hard Skills)
• Service Knowledge (Hard Skills)
• Client File Updates (Hard Skills)
• Billing Data Entry (Hard Skills)
• Doctor Communication (Soft Skills)
• Procedure Confirmation (Hard Skills)
• Office Supply Ordering (Hard Skills)

Job Summary: 

• Check patients in and out of the office.
• Answer phones, retrieve messages, and return phone calls.
• Verify patient insurance information at each encounter.
• Scan insurance cards, supply new patient information forms to be completed, and enter new patient information into the system.
• Scan any documents related to the patient into the patient's chart in the appropriate location
• Update patient information, ensuring all records are current when following up/interacting with patients.
• Schedule appointments, obtain prior authorization for office visits.
• Obtain financial information regarding patients from various sources to obtain payment plan agreements, charity care, Medicare coverage, and alternative financing, and verify coverage.
• Give patients their patient information forms after their visits and collect co-pays or payments.
• Work with doctors, pharmacies, and families.
• Problem resolution for the clinic staff and patients.
• Oversee the waiting area, maintain cleanliness, and follow clinic infection control policies.
• Assist in other clinics.
• Maintain confidentiality and HIPAA compliance in accordance with Federal guidelines.
• Maintain compliance with all company policies and procedures.

Skills on Resume: 

• Patient Check-In/Out (Hard Skills)
• Call Management (Soft Skills)
• Insurance Verification (Hard Skills)
• Document Scanning (Hard Skills)
• Record Updating (Hard Skills)
• Appointment Scheduling (Hard Skills)
• Financial Screening (Hard Skills)
• Problem Resolution (Soft Skills)

Job Summary: 

• Open the office at the beginning of the day and prepare a daily schedule for each physician.
• Assist patients at the front desk and/or at the time of checkout.
• At check-in, ensure patient charts are reviewed and insurance and demographic information updated, copies of insurance cards are scanned, patients are instructed on HIPAA, and signatures are obtained.
• Check charts for correct arrangement of papers, insert new patient forms, and place charts in sequence for physician examination or treatment.
• Create charts for new patients according to practice procedures.
• Alert the Front Office Manager of any account issues or to add new insurance companies and referring physicians.
• At check-out, ensure patient charts are reviewed to ensure information provided at check-in has been updated.
• Review encounter form charges to make certain coding reflects medical record documentation, including getting additional charge information from physicians to facilitate billing and data input.
• Collect any amounts due for prior balances, co-pays, and deductibles.
• Before patient departure, ensure the patient is informed of any insurance coverage issues, provided with a receipt of payment, and that follow-up appointments are made.
• Process and accurately post payments according to company policy.
• Assist patients with insurance and billing questions or direct questions to the Financial Counselor.
• Answer telephones in a friendly, enthusiastic manner and take messages for appropriate personnel.
• Schedule patient appointments for new and return visits, consultations, and referrals in a manner that optimizes patient satisfaction and most effectively utilizes the physician’s time.
• Attend training sessions to keep abreast of changes in company policies and procedures.
• Assist in medical records and with other data entry, telephone, and projects.

Skills on Resume: 

• Office Opening Prep (Hard Skills)
• Patient Assistance (Soft Skills)
• Chart Review (Hard Skills)
• Chart Creation (Hard Skills)
• Account Issue Reporting (Soft Skills)
• Charge Review (Hard Skills)
• Payment Collection (Hard Skills)
• Appointment Scheduling (Hard Skills)

Job Summary: 

• Answer the medical hotline.
• Direct patients to the correct channels for any post-visit medical questions and/or needs.
• Provide status updates to patients awaiting lab/imaging results.
• Speak with outside vendors to relay expected turnaround times to patients, and escalate on demand.
• Prepare new records, files, and maintain records in Salesforce and eCW (the company's electronic health record).
• Perform administrative duties, especially around inputting medical information to the proper channels and tech systems.
• Provide excellent customer service and patient care.

Skills on Resume: 

• Medical Hotline Support (Soft Skills)
• Patient Direction (Soft Skills)
• Status Updates (Soft Skills)
• Vendor Coordination (Soft Skills)
• Record Preparation (Hard Skills)
• Data Entry (Hard Skills)
• System Administration (Hard Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Prepare the clinic for opening each day by reviewing the facility, opening all system applications, and preparing new patient registration packets and required documents.
• Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards.
• Register patients, update patient records, and verify insurance accurately and timely.
• Follow company procedures related to workers’ compensation and occupational medicine patients.
• Determine, collect, and process patient payments and address collection and billing issues.
• Discharge patients accurately and timely manner by collecting balances, providing patient documentation, and following discharge procedures.
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests.
• Balance daily patient charges (cash, check, credit cards) against system reports.
• Complete closing procedures by preparing closing documentation and submitting required reports.
• Prepare, sign, and drop the deposit in the safe on a nightly basis.
• Complete cash control procedures and secure financial assets.
• Maintain complete and accurate documentation.
• Maintain office supplies.

Skills on Resume: 

• Clinic Opening Prep (Hard Skills)
• Patient Greeting (Soft Skills)
• Insurance Verification (Hard Skills)
• Workers’ Compensation Processing (Hard Skills)
• Payment Collection (Hard Skills)
• Patient Discharge (Hard Skills)
• Customer Service (Soft Skills)
• Cash Balancing (Hard Skills)

Job Summary: 

• Provide quality care in a compassionate patient- and family-centered environment.
• Schedule appointments, take messages, and maintain patient demographic and financial aspects.
• Greet and direct department patients and visitors, and assist on demand.
• Observe safety and security procedures, promote a safe and pleasant work environment.
• Report potentially unsafe conditions to management.
• Contribute to the efficient operation of the department by answering phones and providing a variety of clerical support.

Skills on Resume: 

• Compassionate Care (Soft Skills)
• Appointment Scheduling (Hard Skills)
• Patient Demographics (Hard Skills)
• Visitor Assistance (Soft Skills)
• Safety Awareness (Soft Skills)
• Risk Reporting (Hard Skills)
• Phone Support (Soft Skills)
• Clerical Support (Hard Skills)

Job Summary: 

• Be the first point of contact.
• Accurately compile sensitive information.
• Meet and greet clients.
• Answer telephones and take accurate messages.
• General administration and logging of data.
• Manually organise files.
• Take responsibility for handling the switchboard.

Skills on Resume: 

• First Contact Handling (Soft Skills)
• Sensitive Info Compilation (Hard Skills)
• Client Greeting (Soft Skills)
• Call Management (Soft Skills)
• Data Logging (Hard Skills)
• File Organization (Hard Skills)
• Switchboard Operation (Hard Skills)
• General Administration (Hard Skills)

Job Summary: 

• Perform all duties relating to Accounts Payable and Receivables.
• Maintain and update Vendor Files.
• Initiate and maintain all CMNs.
• Receive and resolve patient calls concerning billing questions.
• Handle telephone calls, document the information appropriately.
• Receive incoming orders for equipment and documents accordingly.
• Communications with referral sources on an ongoing basis.
• File billing and clinical information in an orderly and efficient manner.
• Order and maintain an inventory of office supplies.

Skills on Resume: 

• Accounts Payable/Receivable (Hard Skills)
• Vendor File Management (Hard Skills)
• CMN Maintenance (Hard Skills)
• Billing Support (Soft Skills)
• Call Handling (Soft Skills)
• Order Processing (Hard Skills)
• Referral Communication (Soft Skills)
• Record Filing (Hard Skills)

Job Summary: 

• Manage a multiline, computer-based phone system.
• Schedule appointments for both new and established patients.
• Perform check-in and check-out duties such as greeting patients, obtaining copies of insurance cards and identification, completing paperwork, preparing charts, and/or scanning documents into EMR.
• Travel to multiple offices and have reliable transportation.
• Collect co-pays, balances, and payments for cosmetic services/products.
• Monitor the clinical schedule to ensure preparation of all needed materials/documents for the upcoming patient clinic, such as insurance referrals, laboratory results, pathology reports, etc.
• Use an Electronic Medical Record (EMR) system to schedule and access patient information.
• Assist with verification of the patient’s insurance benefits.

Skills on Resume: 

• Multiline Phone Management (Hard Skills)
• Appointment Scheduling (Hard Skills)
• Patient Check-In/Out (Hard Skills)
• Travel Flexibility (Soft Skills)
• Payment Collection (Hard Skills)
• Schedule Monitoring (Hard Skills)
• EMR Utilization (Hard Skills)
• Insurance Verification (Hard Skills)

Job Summary: 

• Answer, screen, and triage phone calls, schedule appointments, take messages, and manage appointment calendar for the physician, all clinicians, and monthly office events.
• Monitor and respond to office voicemail, email inquiries, and social media throughout the day.
• Provide a professional and friendly experience on the telephone, online, and in the receptionist area for patients and vendors.
• Know about all office products, procedures, outcomes, and expectations.
• Check patients in and out, and schedule follow-up visits.
• Prepare electronic charts for new patients and enter accurate demographics.
• Create and maintain all patient files and ensure they are HIPAA compliant.
• Consistently manage social media postings and interactions, helping to create an online brand "personality" for the practice.
• Ensure office towels are washed, folded, and put away appropriately.
• Assist with all Renew marketing and advertising events (i.e., set up booths, take pictures at events, help create monthly flyers, etc).
• Execute various clerical duties (e.g., faxing documents) as requested by the Physician, the Director, and the Office Manager.

Skills on Resume: 

• Phone Triage (Hard Skills)
• Message Management (Hard Skills)
• Patient Experience (Soft Skills)
• Product Knowledge (Hard Skills)
• Check-In/Out (Hard Skills)
• Chart Preparation (Hard Skills)
• File Maintenance (Hard Skills)
• Social Media Management (Soft Skills)

Job Summary: 

• Accountable for reception duties and front desk management to ensure that each client has a positive experience.
• Attend to phone calls.
• Assist in the opening and closing of the Practice whilst maintaining security protocols.
• Administrative support to Practitioners and the Business Manager.
• Coordinate waitlists.
• Comply with practice policies and procedures.
• Take responsibility for email management, diary management, and client bookings.
• Manage client payments, process Medicare rebates, health fund rebates, and process invoices for third-party payments (such as NDIS and DVA).
• Be in charge of general administration, including liaising with suppliers, stock re-ordering, and liaising with vendors.
• Scan documents.

Skills on Resume: 

• Reception Management (Soft Skills)
• Call Handling (Soft Skills)
• Opening/Closing Support (Hard Skills)
• Administrative Support (Hard Skills)
• Waitlist Coordination (Hard Skills)
• Policy Compliance (Hard Skills)
• Diary Management (Hard Skills)
• Payment Processing (Hard Skills)

Job Summary: 

• Provide an outstanding level of service in person and over the phone to patients, health care professionals, and other people who engage with the practice.
• Manage efficiently and accurately all patient data, appointments, procedures, clinical files, correspondence, and accounts using Shexie medical software.
• Type medical patient reports.
• Manage patient invoicing and receipting of consultations, including Medicare bulk billing and private billing.
• Complete end-of-day reconciliations.
• Liaise with other health care professionals and hospital staff.
• Provide administration support to the Practice Manager and Surgical Bookings Administrator.

Skills on Resume: 

• Patient Service (Soft Skills)
• Data Management (Hard Skills)
• Report Typing (Hard Skills)
• Invoicing Processing (Hard Skills)
• End-of-Day Reconciliation (Hard Skills)
• Professional Liaising (Soft Skills)
• Administrative Support (Hard Skills)
• Appointment Coordination (Hard Skills)

Job Summary: 

• Direct incoming calls courteously and efficiently, as well as answer inquiries.
• Operate a single or multiple-position telephone system.
• Greet and direct visitors within the building, in contact with appropriate employees.
• Perform a variety of routine typing and clerical duties.
• Use the company intranet, paging, or other computer-based systems.
• Label envelopes for mailings.
• File, sort, and distribute mail.
• Receive and direct incoming faxes, travel tickets, flowers, etc.

Skills on Resume: 

• Call Direction (Soft Skills)
• Telephone System Operation (Hard Skills)
• Visitor Greeting (Soft Skills)
• Clerical Support (Hard Skills)
• System Utilization (Hard Skills)
• Mail Labeling (Hard Skills)
• Mail Handling (Hard Skills)
• Fax Management (Hard Skills)

Job Summary: 

• Train new Operators based on internal workflows, and Policies & Procedures.
• Closely communicate with and inform the Front Office Supervisor of any patient-related situation or staff concern.
• Handle difficult phone cases and forward them to the Front Office Supervisor.
• Serve as a liaison between patients and medical staff.
• Direct calls to the appropriate IHC extensions by following the Medical Department phone tree.
• Route phone messages and use the Electronic Health Records system to send messages to the appropriate triage personnel or resource.
• Immediately route urgent triage calls to the triage team.
• Provide patients and the public with resources and general information about the IHC.
• Schedule appointments following the IHC scheduling guidelines.
• Schedule and confirm medical appointments, return messages to patients or external providers, including pharmacies, and check voice mail throughout the day.

Skills on Resume: 

• Operator Training (Hard Skills)
• Supervisor Communication (Soft Skills)
• Difficult Call Handling (Soft Skills)
• Patient Liaison (Soft Skills)
• Call Routing (Hard Skills)
• EHR Messaging (Hard Skills)
• Urgent Triage Routing (Hard Skills)
• Appointment Scheduling (Hard Skills)

Job Summary: 

• Cancel/reschedule appointments according to the medical providers’ schedule changes.
• Check the IHC appointments assigned in eCW.
• Assist the Front Office staff with the daily pre-registration of patients scheduled for appointments.
• Conduct phone intakes for managed care patients who have been assigned to IHC.
• Route new patients to the Eligibility Coordinator for program eligibility.
• Comply with internal HIPAA and Privacy Rules.
• Use efficient and clear communication at all times.
• Greet all patients arriving at the clinic in a friendly and professional manner, including staff, vendors, providers, and community members.
• Maintain and organize filing systems, and be knowledgeable in the operation of office equipment and software programs.
• Ask for assistance when directing incoming patients and visitors to the appropriate department or provider.
• Attend and participate in all departmental meetings.
• Keep a clean, clutter-free work area at all times.
• Participate as a proactive representative of the Patient Centered Health Home.

Skills on Resume: 

• Appointment Adjustment (Hard Skills)
• Pre-Registration Support (Hard Skills)
• Phone Intake (Hard Skills)
• Eligibility Coordination (Soft Skills)
• HIPAA Compliance (Hard Skills)
• Clear Communication (Soft Skills)
• Patient Greeting (Soft Skills)
• Filing System Management (Hard Skills)