• Greet and communicate with clients in person, via phone, and via email.
• Answer and direct client inquiries.
• Coordinate appointments and procedures, including scheduling, client reminders, and follow-up.
• Scan, photocopy, fax, and handle confidential medical information.
• Update and maintain medical records.
• Make sure all events are documented in EMR.
• Track staff work hours and submit them to the accountant.
• Collect and process patient insurance information, OHIP, and payments.
• Coordinate weekly review of receivables.
• Take part in morning meetings daily, providing feedback on daily operations.
• Support the team with any additional duties.
• Provide superior customer service to all clientele.
• Assist patients with any inquiries.

Skills: Client Communication, Appointment Coordination, EMR Documentation, Records Management, Insurance Processing, Customer Service, Administrative Support, Time Tracking

• Greet patients and verify all demographics, including insurance information, maintaining copies of identification and insurance cards.
• Collect co-payments, provide patients with receipts, and follow office procedures for co-payment reconciliation at the end of the day.
• Perform Check-In and Check-Out duties.
• Answer multiple phone lines courteously and take messages or transfer calls accordingly.
• Schedule office, ancillary, and specialty appointments as requested by providers.
• Make follow-up appointments for patients, as well as instruct and direct them appropriately.
• Send out new patient packets when appointments are scheduled.
• Obtain precertification and referrals.
• Assist all providers with Meaningful Use, MSSP, and AQC measures, documenting within EMR with the required information to satisfy each registry.
• Assist other employed physician practices.

Skills: Patient Intake, Insurance Verification, Payment Handling, Call Management, Appointment Scheduling, EMR Documentation, Referral Processing, Provider Support

• Meet and greet patients.
• Schedule appointments and proactively coordinate the appointment book.
• Accurately enter patient data.
• Take responsibility for processing payments.
• Manage phone and email queries.
• Assist in tidying up the consultation rooms.
• Provide general administration duties.
• Participate in staff meetings and training.

Skills: Patient Greeting, Appointment Scheduling, Data Entry, Payment Processing, Query Management, Room Maintenance, Administrative Support, Team Participation

• Greet patients and direct them accordingly.
• Answer incoming telephone lines.
• Schedule and book appointments electronically.
• Enter data accurately.
• Verify current personal and financial information.
• Verify insurance benefits and obtain authorizations to process patients for services.
• Check patients out and charge tickets.
• Collect money over the counter.
• Fax and file documents and perform any other duties assigned.

Skills: Patient Greeting, Call Handling, Appointment Booking, Data Entry, Insurance Verification, Authorization Processing, Payment Collection, Document Management

• Greet patients and direct or escort them to the appropriate area.
• Record patient information into the Electronic Medical Records (EMR) system for billing.
• Check patients in and check them out.
• Interact with patients in person and over the phone courteously and professionally.
• Answer, screen, and direct calls on a multi-line system.
• Collect forms of payment.
• Contact potential new patients to help schedule initial appointments.
• Prepare and maintain patient charts.
• Ensure patients complete all necessary medical forms.
• Compose and type routine correspondence.
• Perform general clerical duties such as filing, photocopying, faxing, and mailing.
• Demonstrate a high level of professionalism in dealing with confidential issues.
• Contact outside service providers and other medical offices for records.
• Work with insurance companies to obtain authorizations and verify insurance.
• Scan patient documents and attach them to patient files.
• Write patient referrals.
• Prepare medical records for transferred patients.
• Maintain HIPAA compliance at all times.

Skills: Patient Greeting, EMR Entry, Check-In/Out, Call Management, Payment Collection, Chart Preparation, Insurance Processing, Clerical Support

• Check in and check out patients.
• Schedule appointments.
• Answer inbound phone calls.
• Collect payments via cash, check, and credit cards.
• Call patients for appointment reminders.
• Provide direct customer service.
• Balance the cash drawer and close the credit card machine.
• Work with clinical staff to ensure proper flow of patients and minimize wait time.
• Distribute faxes to the proper individuals.
• Check patient insurance eligibility.
• Scan documents.

Skills: Check-In/Out, Appointment Scheduling, Call Handling, Payment Collection, Customer Service, Cash Reconciliation, Insurance Eligibility, Document Scanning

• Provide extraordinary customer service with a focus on compassionate patient care through answering calls, coordinating appointments, and assisting patients with updating their information in the EMR system.
• Answer all telephone calls promptly and respond with information and assistance.
• Respond to callers' general information requests and inquiries.
• Track calls appropriately, gather necessary demographic or other pertinent information, and enter it into the database.
• Obtain patient demographic and insurance information, update records, and cancel or reschedule appointments.
• Enter all pertinent patient information and notes into the EMR.
• Schedule patients for re-evaluation visits, medical tests, and procedures, and present appointment cards.
• Send patient progress notes and work status forms to the workers' compensation carrier and case manager.
• Obtain appropriate pre-certification and pre-authorizations within the workers’ compensation department.
• Establish and maintain positive relationships with referral sources.
• Handle administrative tasks needed within the Occupational Medicine department.
• Adhere to company policies as described in the employment handbook and company work rules.
• Maintain confidentiality of patient account information in accordance with HIPAA guidelines and CWP policies.
• Perform all other duties as assigned by the Occupational Medicine Supervisor and Director of Occupational Medicine.

Skills: Customer Service, Call Management, Data Entry, EMR Documentation, Insurance Handling, Appointment Scheduling, Referral Coordination, Administrative Support

• Answer the phone for patients and make, move, cancel, and confirm appointments using the clinic software.
• Take payments and explain payment methods to patients.
• Make summaries of daily payments using Excel.
• Liaise with doctors.
• Deal with complaints.
• Understand the specialties of the clinic.
• Explain and sell packages of treatment to patients.
• Assist doctors with administrative tasks.

Skills: Call Handling, Appointment Management, Payment Processing, Excel Reporting, Doctor Liaison, Complaint Resolution, Treatment Sales, Administrative Support

• Greet patients and visitors in person or on the telephone and answer or refer questions to the appropriate recipient.
• Record and collect co-pays, deposits, and account payments, and print receipts.
• Notify clinical or other appropriate WHA staff of patient arrivals.
• Obtain records, perform data entry, and verify and update personal, health, billing, and insurance information.
• Scan and update insurance information in patient accounts.
• Examine patients’ electronic medical records and demographics for required information for the next day’s appointments.
• Note missing information, co-pays, or balances due on patient accounts per WHA guidelines.
• Collect the necessary information when patients arrive for their appointments.
• Ensure the reception area and waiting room are clean and neat.

Skills: Patient Greeting, Payment Collection, Staff Notification, Data Entry, Insurance Updates, EMR Review, Account Verification, Reception Maintenance

• Handle a busy telephone line.
• Book and re-arrange appointments.
• Liaise with GPs.
• Update and maintain medical files.
• Be in charge of collecting prescriptions.
• Carry out general administrative tasks.
• Take responsibility for coding documentation.

Skills: Call Handling, Appointment Booking, GP Liaison, Medical File Management, Prescription Collection, Administrative Support, Documentation Coding, Record Updating

• Be in charge of answering phones.
• Schedule consultations for prospective clients.
• Check guests in and out.
• Schedule appointments efficiently.
• Ring out sales and collect payments.
• Schedule clients efficiently throughout the day.
• Take charge of ordering products.
• Perform light housekeeping of the front reception area and consultation area.
• Monitor estheticians’ schedules throughout the day to ensure efficient operations.

Skills: Call Handling, Consultation Scheduling, Check-In/Out, Payment Processing, Product Ordering, Front Desk Maintenance, Schedule Monitoring, Appointment Coordination

• Be the first and last interaction with patients.
• Greet patients and act as a resource.
• Schedule patients through different modalities.
• Introduce the Carbon app to patients.
• Verify insurance and collect copayments.
• Perform administrative work such as writing referrals and preparing lab paperwork.
• Work collaboratively on projects with clinical leadership to enhance the patient experience.

Skills: Patient Interaction, Patient Greeting, Appointment Scheduling, App Introduction, Insurance Verification, Copayment Collection, Referral Preparation, Patient Experience Support

• Follow the appropriate workflow for scheduling within Medical Imaging.
• Appropriately schedule Medical Imaging appointments.
• Use the appropriate applications needed for both scheduling and front office check-in.
• Use courtesy behaviors to greet and check in patients at the health care centers.
• Verify coverage and eligibility and complete appropriate paperwork.
• Request co-payment from patients in a polite manner.
• Let patients know you will follow up if they express disagreement with the co-payment request and proceed with the check-in process.
• Answer telephones in compliance with departmental procedures and quality metrics.
• Ascertain the nature of calls, route them appropriately, and ensure calls are responded to promptly.
• Maintain quality of patient care by obtaining detailed information in messages and documenting in the EHR.
• Schedule appointments accurately and politely verify benefit coverage.
• Speak with clinicians to ensure timely access.
• Reconcile cash transactions at the end of each shift, including processing and batching charge tickets and preparing bank deposits.

Skills: Medical Scheduling, Patient Check-In, Eligibility Verification, Copayment Collection, Call Management, EHR Documentation, Clinician Coordination, Cash Reconciliation

• Coordinate scheduling.
• Answer phones and return messages.
• Check patients in and check them out.
• Explain patient balances and collect payments.
• Obtain authorizations from insurance for referrals and diagnostic procedures.
• Complete forms and write patient letters.
• Request and transfer medical records.
• Manage appointments to maximise customer service and clinic efficiency.

Skills: Schedule Coordination, Call Management, Check-In/Out, Payment Collection, Authorization Processing, Form Completion, Records Transfer, Appointment Management

• Greet patients.
• Correctly register new and established patients in the computer and answer questions concerning any problem that might arise.
• Obtain correct demographic and financial information.
• Responsible for having appropriate paperwork filled out by patients, including consents, databases, and other paperwork.
• Orient new patients and prepare patient charts.
• Drive the delivery of high-quality reception and contact centre services.

Skills: Patient Greeting, Patient Registration, Demographic Verification, Paperwork Processing, Chart Preparation, Patient Orientation, Reception Services, Contact Center Support

• Act as a frontline liaison between providers, patients, pharmacies, hospitals, other healthcare professionals, and nonclinical staff to assist in providing a coordinated team approach to patient care.
• Answer heavy incoming call volume and transfer calls to the appropriate party.
• Welcome visitors and vendors to the office by greeting them in person or on the telephone.
• Use computer messaging applications and a telephone system to relay messages and calls to appropriate individuals and manage over 400 calls per day.
• Process medical record requests and invoices, and validate insurance.
• Take clear and accurate messages, scan documents, and sort and track incoming and outgoing mail.
• Maintain the reception area by keeping it safe, secure, and organized.
• Uphold a healthy work environment by establishing and following company standards and procedures and complying with legal regulations.
• Ensure compliance with all health care regulations, including HIPAA and OSHA.

Skills: Frontline Liaison, Call Management, Visitor Greeting, Message Routing, Records Processing, Insurance Validation, Mail Handling, Reception Maintenance

• Verify patient information.
• Make sure enrollment forms are complete.
• Collect patients’ insurance information and document it in the EHR.
• Collect patients’ referring MD information.
• Collect patients’ full demographic information.

Skills: Information Verification, Form Completion, Insurance Collection, EHR Documentation, Referral Details, Demographic Collection, Patient Enrollment, Data Accuracy

• Be in charge of greeting patients.
• Take phone calls to book appointments.
• Keep the visiting area looking presentable.
• Work with sensitive information.
• Show empathy with patients.
• File patient information.
• Perform general administration.

Skills: Patient Greeting, Appointment Booking, Reception Maintenance, Confidential Handling, Patient Empathy, Information Filing, Administrative Support, Sensitive Data Management

• Be responsible for all front desk operations.
• Answer phone calls and handle appointment bookings.
• Type medical documents.
• Bill clients and private insurers.
• Provide ad-hoc admin support to the Specialist team.

Skills: Front Desk Operations, Call Handling, Appointment Booking, Medical Typing, Client Billing, Insurance Billing, Administrative Support, Specialist Assistance

• Greet all visitors and answer incoming phone calls and return calls from voicemail.
• Distribute incoming mail, faxes, packages, and messenger deliveries.
• Process outgoing mail, including overnight packages and messenger deliveries.
• Place weekly orders for office supplies.
• Update the company directory monthly and distribute it via email.
• Monitor postage machine usage and supplies.
• Manage conference room scheduling and ensure rooms are ready prior to meetings.

Skills: Visitor Greeting, Call Handling, Mail Processing, Package Management, Supply Ordering, Directory Updates, Postage Monitoring, Conference Scheduling

• Answer incoming calls.
• Schedule follow-up appointments.
• Collect co-pays and co-insurance.
• Sell retail items.
• Schedule new patient evaluations.
• Call insurance companies for benefit details.
• Submit and track pre-authorization requests.
• Draw up and fax out clinical updates and Plans of Care.
• Maintain a professional image and encouraging demeanor.

Skills: Call Handling, Appointment Scheduling, Payment Collection, Retail Sales, Insurance Verification, Authorization Processing, Clinical Faxing, Professional Conduct

• Handle all face-to-face patient interaction, such as registration, bookings, triage, and queries.
• Book appointments face-to-face or over the phone for patients.
• Receive payments and issue receipts, completing all billing and invoicing for patients.
• Solely open and close the practice from time to time.
• Operate multiple systems and platforms for patient data entry.

Skills: Patient Interaction, Appointment Booking, Payment Processing, Billing/Invoicing, Practice Opening, Practice Closing, Data Entry, System Navigation

• Attend to incoming telephone calls, greet patients, perform sick screening, and assist patients with general enquiries.
• Register new patients attending the clinic and maintain and update all records.
• Create, cancel, or reschedule appointments for clients.
• Process patient billing and receipting for Medicare, private health insurers, DVA, Workcover, and TAC, update patient files, and type basic medical correspondence.
• Manage diaries for psychiatrists and psychologists.

Skills: Call Handling, Patient Greeting, Sick Screening, Patient Registration, Appointment Management, Billing Processing, Medical Correspondence, Diary Management

• Welcome patients and family, attend to patient requests, and refer them to the appropriate person.
• Responsible for medical file management and correct data entry.
• Ensure accuracy in all transactions and complete financial eligibility checks with health care funds.
• Ensure that all patients have informed financial consent on admission to the service.
• Maintain confidentiality and remain respectful of sensitive situations, cultures, and beliefs.
• Assist with other parts of the service.

Skills: Patient Welcome, Request Handling, File Management, Data Entry, Eligibility Checks, Financial Consent, Confidential Conduct, Service Support

• Work efficiently in a fast-paced administrative role where customer focus remains the top priority.
• Act as the first point of contact to patients and provide excellent customer service, both face-to-face and over the phone.
• Adapt to and manage an environment with ongoing change and competing priorities.
• Book and confirm patients for appointments and consultations.
• Accurately process relevant paperwork, including data entry.
• Continuously liaise with the team to ensure efficient processes.
• Manage patient records and file patient notes.

Skills: Customer Service, Patient Liaison, Appointment Booking, Paperwork Processing, Data Entry, Team Coordination, Record Management, Priority Handling

• Handle all face-to-face patient registrations, bookings, triage, and queries as the first point of contact within the clinic.
• Book patient appointments face-to-face or over the phone.
• Receive payments, issue receipts, and complete all billing and invoicing for patients.
• Operate the booking system (Karisma), including bookings, data entry, and patient registration.
• Assist with any back office activities, such as outbound calls, data entry, and reporting, as delegated by the manager.
• Close the office and activate the security system at the end of the day.

Skills: Patient Registration, Appointment Booking, Payment Processing, Billing/Invoicing, System Operation, Back-Office Support, Data Entry, Office Closing

• Responsible for answering phone calls, checking patients in and out, and insurance verification.
• Assist patients with any questions that they may have.
• Complete assigned tasks within the EMR systems (AllScripts and EPIC), such as scheduling appointments for patients, faxing orders into the system from providers or that they receive from patients, and handling requests from providers for patient information and records.
• Meet and greet all patients in a busy multi-doctor setting.
• Accurately manage patient bookings and records in a paperless work environment.
• Manage daily correspondence and distribute accordingly.

Skills: Call Handling, Check-In/Out, Insurance Verification, EMR Tasks, Patient Greeting, Appointment Scheduling, Records Management, Correspondence Distribution

• Check in patients on time.
• Ensure all Web Check-in procedures are followed.
• Answer phone calls to the clinic and provide information or refer questions to others.
• Ensure the occupational client’s preference card is followed, and occupational procedures are adhered to.
• Review all patient paperwork to ensure completeness and ensure the collection of necessary insurance and demographic information.
• Complete the Daily Balance Checklist after each shift, ensuring all forms of payment are accounted for and documented.

Skills: Patient Check-In, Web Check-In, Call Handling, Procedure Compliance, Paperwork Review, Insurance Collection, Demographic Verification, Payment Reconciliation

• Print schedules for all providers daily.
• Review medical records for next day’s appointments.
• Keep the waiting room free of expired magazines and litter, and keep it organized.
• Ensure the phone is answered before the third ring at all times.
• Collect and respond to messages left on the voicemail.
• Develop and maintain strong working relationships with patients, referrers, staff, and managers.

Skills: Schedule Printing, Record Review, Waiting Room Maintenance, Call Handling, Voicemail Management, Patient Relations, Referrer Coordination, Staff Collaboration

• Process orders according to guidelines and follow computer downtime procedures.
• Enter and update information in the computer system to ensure current and accurate data retrieval.
• Maintain the unit log according to guidelines, make follow-up appointments, and perform discharge-related clerical tasks.
• Respond to the patient call system and patient requests, providing clear and current information to families, visitors, and staff.
• Use the telephone, patient call system, beeper and paging system, fax and copy machine, scanning equipment, unit-specific monitoring devices, and pneumatic tube system to facilitate communication, equipment flow, and supply movement.
• Order, maintain, and cost-effectively use supplies.

Skills: Order Processing, Data Entry, Appointment Scheduling, Clerical Support, Patient Communication, Equipment Use, Supply Management, Information Updating

• Previous customer service experience.
• Strong verbal communication skills for positive interaction with staff and customers in person and over the phone.
• Skilled in operating a computer, including a computer mouse/keyboard, and navigating scheduling, registration, and patient care applications.
• Ability to follow written and verbal instructions.
• Ability to work in a diverse healthcare environment with diverse customer expectations.
• Ability to work as a team.
• Ability to keep patient information confidential.
• Ability to read, write, and comprehend various written reports and documents.
• Ability to manage multiple tasks simultaneously and efficiently.

Qualifications: BA in Healthcare Administration with 2 years of Experience

• Prior receptionist or clerical experience in a medical office.
• Working experience with Epic.
• CPR certification.
• Ability to learn quickly and adapt to changing patient needs.
• A strong sense of accountability for improving the lives of patients and their caregivers.
• An exceptional focus on teamwork.
• Dedicated to ongoing education.
• Ability and passion to deliver the highest quality of care based on a strong sense of patient focus.

Qualifications: BA in Health Services Management with 1 year of Experience

• Coursework in business, medical assistant program, or nursing assistant program.
• Experience in customer service or medical scheduling-related capacity.
• Demonstrated ability to provide a high level of customer service to physicians, patients, and other internal/external customers.
• Ability to work professionally with physicians, clinic staff, and patients in a timely, confidential manner.
• Demonstrated analytical, prioritization, and organizational skills.
• Demonstrated flexibility and dedication to a team environment.
• Effective communication skills.
• Experience in a healthcare environment with working knowledge of medical office operations.
• Knowledge of medical terminology.
• Experience with Microsoft Office, specifically Word and Excel.

Qualifications: BA in Medical Office Administration with 3 years of Experience

• Previous reception experience.
• Administrative/support experience with a heavy customer service component, preferably in a health care setting.
• Computer-literate, skilled in word processing and data entry, with keyboarding skills at 45-50 WPM.
• Knowledge of Microsoft Office Suite, including Outlook, Word, and Excel.
• Experience working with a multi-line phone system, including incoming and outbound calls.
• Experience in healthcare/medical clinic.
• Proficiency in Epic EHR.
• Knowledge of office practices, technology applications, and patient insurances.
• Good interpersonal communication skills.
• Ability to adhere to standard operating procedures and documented workflows.
• Understanding of general medical office operations and patient flow issues.
• Experience working in standard office equipment (i.e., telephones, copiers, scanners, facsimiles, multiline phone systems).

Qualifications: BS in Health Information Management with 4 years of Experience

• Experience in a customer service position, or as a Medical Receptionist.
• Medical assistant experience or interest.
• Good written and verbal communication skills.
• Basic numerical aptitude.
• Proficient in note-taking with clarity and correct spelling.
• Basic computer skills.
• Ability to manage multiple priorities, work well under pressure, complete tasks correctly, and on time with limited supervision.

Qualifications: BS in Public Health with 2 years of Experience

• Call handling and administrative experience with effective communication.
• Be pleasant with others on the job and display a good-natured, cooperative attitude.
• Ability to reason, problem solve, and think outside the box
• Multi-task a variety of issues.
• Good organization skills and can prioritize tasks.
• Proficient in Microsoft Office programs.
• Good attention to detail.
• Flexible and adaptable to changes in the environment and industry.
• A strong team player who also works well with others.

Qualifications: BA in Sociology with 1 year of Experience

• Medical check-in/out/front desk experience.
• Experience verifying patient insurance.
• Ability to effectively present information in one-on-one or small group situations, and respond well to questions.
• Ability to complete administrative duties accurately and timely manner.
• Ability to calculate figures and amounts.
• Proven ability to solve practical problems.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Punctual and reliable, ability to maintain schedule commitments.

Qualifications: BS in Nursing Administration with 3 years of Experience

• Experience as a Receptionist in a clinic.
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Ability to interact with patients, providers, and staff in a professional manner
• Ability to deliver outstanding customer service
• Basic knowledge of medical terminology.
• Basic knowledge of healthcare billing and insurance.
• Basic proficiency with a variety of computer programs, including Microsoft Outlook, Word, and Excel.

Qualifications: BA in Communication Studies with 2 years of Experience

• Experience accessing and updating an EMR system.
• Working knowledge of medical terminology.
• Previous office experience.
• Proven ability to manage difficult or emotional customer situations.
• Ability to respond to requests for service and assistance.
• Ability to work a flexible schedule.
• Ability to type 40 wpm.

Qualifications: BS in Biomedical Science with 1 year of Experience

• Previous experience as a receptionist (preferably experience in medical or health care).
• Ability to work flexible hours.
• Excellent interpersonal skills and dedication to patient care.
• Be able to balance competing priorities and tasks whilst maintaining a timely service.
• Ability to adapt to varying databases/systems.
• Ability to interact with others with tact and diplomacy, treat others with respect and consideration regardless of status or position.
• Display the highest degree of professionalism and ethics.
• Can respond appropriately to patient needs, manage difficult or emotional patient situations in a way that instills trust and respect, and solicit feedback to improve performance.

Qualifications: BS in Business Administration with 3 years of Experience

• Customer service experience, preferably in a healthcare environment.
• Healthcare receivables industry experience.
• Able to read, write, speak, and communicate clearly in English.
• Excellent typing and computer usage skills, including Microsoft Word and Excel proficiency, scanning, and data entry.
• Organized, detail-oriented, and able to manage competing priorities.
• Ability to relate with people of diverse backgrounds, provide excellent customer service, and find solutions to problems.
• Knowledge of medical insurance terminology, medical benefits, and the billing process, specifically co-payments, deductibles, and co-insurance.
• Experience with online benefit verification, working with insurance companies, and extensive knowledge of different types of coverage and policies.
• Good judgment and excellent multitasking skills.
• Resourcefulness in problem-solving.
• Ability to work independently, give attention to detail, prioritize, and perform several tasks together without losing concentration.

Qualifications: BS in Medical Assisting with 4 years of Experience

• Experience in a medical call center.
• Experience working as a Medical Receptionist.
• Professional manner and appearance.
• Working knowledge of medical terms and practices.
• Strong interpersonal and communication skills.
• Meticulous attention to detail.
• Proficient in Microsoft Office (Word, Excel).

Qualifications: BS in Health Sciences with 2 years of Experience

• Experience in Initiate Emergency Response.
• Basic office skills, such as typing and filing.
• Good organizational skills.
• Exceptional personal attendance.
• Graduate of a certified medical office training course and/or C.N.A.
• Phlebotomy experience.
• Prolonged periods of sitting at a desk and working on a computer.

Qualifications: BA in Customer Service Management with 1 year of Experience

• Customer service experience.
• Clerical experience in a medical office.
• Effective communication and interaction with employers, patients, providers, managers, and other colleagues.
• Ability to maintain a positive attitude.
• Ability to read, analyze, and interpret common insurance plans and financial information.
• Ability to draw valid conclusions, apply sound judgment in making decisions under pressure.
• Ability to respond to common inquiries from customers.
• Ability to apply basic mathematical concepts such as division, multiplication, fractions, and percentages to practical situations.

Qualifications: BS in Social Work with 3 years of Experience

• Experience working as a receptionist.
• Can communicate effectively both orally and personally, as well as demonstrate courtesy and tact when dealing with customers.
• Must have a professional appearance.
• Ability to remain flexible in a work environment subject to change.
• Proficient in Windows-based office technologies (e.g., Word, Excel).
• Ability to sit and participate in sustained activity for many hours in accordance with state labor laws.
• Good visual, auditory, and speaking skills to answer phones and inquiries.
• Ability to walk, bend, stand, and reach constantly during a workday/shift.

Qualifications: BA in Office Management with 2 years of Experience

• Demonstrated customer service experience, previous medical reception experience.
• Strong customer service skills, including active listening and objective questioning
• Demonstrated experience using multiple programs simultaneously and systems navigation.
• Demonstrated initiative and willingness to learn.
• Excellent problem-solving, interpersonal, and communication skills.
• Ability to work autonomously and in a team environment.
• Strong attention to detail.

Qualifications: BA in Gerontology with 1 year of Experience

• Familiarity with Apple products, including iPads and Mac desktops
• Ability to remain focused and calm during stressful situations (high volume of patients that walk in and need to be registered, calling 911, directing paramedics to patients that must be sent to the ER, etc.)
• Must have typing speed of 50+ WPM.
• Great communication skills, both verbal and written.
• Experience and familiarity with medical insurance (understanding of costs, deductibles, copays, coverage).
• Bilingual in English and Spanish.
• Ability to contribute to a positive team spirit, balance team and individual responsibilities.

Qualifications: BA in Liberal Studies with 3 years of Experience

• Knowledge of medical reception tasks, clinic procedures, medical terminology, and paperwork processing requirements.
• Knowledge of and experience in using office equipment, including telephone, fax, computer, and photocopier.
• Knowledge of and experience in using radiology-related computer systems (RIS/PACS).
• Knowledge of customer service concepts and techniques.
• Ability to communicate clearly in person and on the telephone.
• Ability to use interpersonal skills to effectively interact with physicians, other facility staff, patients, and families when providing instructions or responding to questions or exchanging patient-related information.
• Ability to organize and prioritize tasks effectively.
• Ability to read, understand, and follow oral and written instructions. 
• Ability to file correctly by alphabetical or numeric system.
• Ability to maintain confidentiality of patient record information.
• Strong customer service skills and the ability to type proficiently.

Qualifications: BA in English with 4 years of Experience

• Proven work experience as a Receptionist, Front Office Representative, Billing & Coding, or similar role.
• Proficiency in using Microsoft products.
• Experience working with CrystalPM.
• Hands-on experience with office equipment (e.g., fax machines and printers).
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational and time management skills.
• Strong customer service attitude and attention to detail.

Qualifications: BS in Information Systems with 2 years of Experience

• Experience in an office setting, preferably in a medical office.
• Able to handle high call volume.
• Strong computer skills and proficient in Microsoft Office programs.
• Must be a high performer, professional, and mature.
• Self-motivated, reliable individual capable of working independently as well as part of a team.
• Organized, detail-oriented individual able to work in a fast-paced environment.
• Ability to multitask effectively without compromising the quality of the work.

Qualifications: BS in Nutrition Science with 1 year of Experience

• Experience in an outpatient setting as a Medical Office Receptionist.
• Experience as a Phone Receptionist or Health Information Associate.
• Familiarity with an electronic practice management system.
• Experience with multi-line phones/ACD phones.
• Understanding of medical terminology.
• Excellent interpersonal, organizational, and customer service skills.
• Good keyboarding skills and the ability to utilize computer equipment and software.
• Experience with other types of standard office equipment.

Qualifications: BS in Administrative Management with 3 years of Experience

• Previous experience with practice management software, ideally Best Practices.
• Excellent interpersonal skills, sound organisational and administrative skills.
• Experience in the medical or health sector.
• Ability to work within a team environment.
• Close attention to detail.
• Excellent verbal and written communication skills.
• Ability to analyse numerical and written information.
• Ability to pick up new systems quickly.

Qualifications: BA in Public Administration with 2 years of Experience

• Experience as a medical secretary or receptionist.
• Must have excellent phone manner.
• Excellent attention to detail.
• High level of confidentiality.
• Proficient in MS Office, Word, Excel, and Outlook.
• Ability to work flexible hours.
• Excellent verbal and written English.
• Ability to handle and maintain extreme confidentiality with patient records.

Qualifications: BS in Clinical Laboratory Science with 1 year of Experience

• Related experience, preferably working within a clinic/health environment.
• Proficiency in medical terminology.
• Warm, friendly, and professional demeanor.
• Be extremely courteous to all guests and clients.
• EMR experience and understanding.
• Experience with the Microsoft package and the ability to adapt to new software programs.
• Superior written and verbal communication skills, with service orientation.
• Excellent time management and organization skills.
• Ability to work as part of a team and individually.

Qualifications: BA in Event & Office Coordination with 3 years of Experience

• Cert III Business Administration (Medical) or Health Administration.
• Experience in a similar medical receptionist role.
• Excellent administration, time management, and organisational skills with attention to detail.
• Knowledge of the health /NFP sector with an ability to liaise with people from diverse backgrounds.
• Proven record in working closely with and being a successful member of a multidisciplinary team.
• Demonstrated communication, interpersonal, problem-solving, and organisational skills.
• Well-developed customer service skills.
• Ability to think and act calmly and deal sensitively with distressed people.
• Proficient in Microsoft Office skills.
• Understanding of the duty of care, rights to privacy, and confidentiality.
• Must have good availability.

Qualifications: BS in Allied Health with 4 years of Experience

• Medical receptionist experience.
• Proficient with knowledge of insurances.
• Extremely detail-oriented.
• Meticulous in organizing and prioritizing.
• Excellent communication and organizational skills.
• Proficient in Microsoft Office skills - Word, Excel.
• Demonstrated commitment to high-quality customer service.
• Ability to work independently and as a member of a team.

Qualifications: BA in Behavioral Science with 2 years of Experience

• Relevant customer service experience.
• Background in medical terminology and scheduling.
• Must be able to work a multi-line phone system.
• Must have Microsoft Office Experience.
• Must be professional in appearance, tone, and delivery, and an effective communicator.
• Dedicated to follow-through and results.
• Must be an exceptional listener.

Qualifications: BS in Medical Technology with 1 year of Experience

• Previous experience in the medical field.
• Working knowledge of Medical Terminology.
• Good computer experience, including data entry and e-mail.
• Strong phone, fax, and other office equipment skills.
• Proven problem-solving skills.
• Detail-oriented, well-organized, and able to multitask.
• Strong customer service skills.
• Excellent written and communication skills.
• Willingness to float to other centers/work weekends.

Qualifications: BA in Healthcare Administration with 3 years of Experience

• Prior experience in a medical office.
• Personality and demeanor to deal with the public.
• Knowledge of billing practices and medical terminology.
• Must have basic office skills such as computer data entry, filing, calculator, and telephone experience.
• Working knowledge of computers and office equipment.
• Ability to communicate clearly and effectively.
• Good organizational skills, flexibility, and quick response.
• Ability to work independently and also as a team member.
• Capable of sitting, standing, bending, use of a computer, and physically able to perform front office functions in an extremely busy environment.

Qualifications: BS in Health Information Management with 2 years of Experience

• Medical receptionist experience in a comparable health care setting.
• Basic to intermediate Epic knowledge and skills, particularly with front desk functions.
• Experience working with the LGBTQ+ community or other underserved populations.
• Understanding of a trauma-informed approach to clinic and professional environments, and can respond to patients with a wide range of needs.
• Intermediate to advanced phone skills, able to effectively relate via the telephone and in-person to serve the needs of patients/clients/visitors/guests in a manner that is efficient and professional.
• Understanding of the importance of maintaining confidentiality, and able to maintain confidentiality under HIPAA standards.
• Must have the ability to exercise a high degree of diplomacy and tact, use appropriate pronouns and preferred names when addressing patients.
• Excellent customer service and interpersonal communication skills, cultural sensitivity, and demonstrated ability to work with diverse people groups.
• Must be highly flexible, able to accommodate changing needs of the health center, both in the moment and as approved by the Clinic Manager and leadership.
• Well-developed verbal and written communication skills in English.
• Demonstrable and consistent capability with basic math and modern office and computer procedures.
• Ability to work well under pressure with minimal supervision.

Qualifications: BA in Medical Office Administration with 4 years of Experience