Job Summary: 

• Elicit, document, and manage functional requirements.
• Act as a primary liaison between business users and the system development/quality assurance project team.
• Manage user expectations, changes to requirements and project scope.
• Identify and implement data quality metrics to provide insight to day to day data quality fitness.
• Support the development of dashboards to improve proactive management of data quality issues.
• Manage prioritization of problems, incidents, and service requests.
• Lead team in production support activities of a complex nature and/or large projects.
• Partner with cross-functional teams to achieve data quality management objectives.
• Ensure compliance with all relevant regulatory requirements and MetLife policies, including but not limited to the areas of finance, privacy, and security.

Skills on Resume:

• Requirements Analysis (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Scope Control (Hard Skills)
• Data Quality Management (Hard Skills)
• Data Metrics Design (Hard Skills)
• Dashboard Support (Hard Skills)
• Incident Management (Hard Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Design and deliver functional finance user stories, including process workflows, accounting rules, and data element specifications for new products and product enhancements.
• Facilitate finance product delivery and rollouts through coordinating heavily with cross-functional teams, including accounting business users and technology organizations.
• Lead the effort in tracking, scoping, and prioritizing new product and enhancement requests.
• Collaborate with product, technology and Finance systems experts.
• Communicate product road map, project status, and issues to accounting operations, executive management, and other stakeholders.
• Maintain a library of functional documents and user stories that support Finance and document management systems within PayPal.
• Support special projects and initiatives.
• Understand the impact various projects and products have on the financial application and associated requirements.

Skills on Resume:

• Finance User Stories (Hard Skills)
• Workflow Design (Hard Skills)
• Delivery Coordination (Soft Skills)
• Request Prioritization (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Stakeholder Communication (Soft Skills)
• Functional Documentation (Hard Skills)
• Finance Systems (Hard Skills)

Job Summary: 

• Work with Product, Design, and the business to produce new digital experiences and optimize current ones.
• Develop requirements and evaluate business needs while working with product managers, user interface/user experience designers, solution architects, technical leads, and other developers.
• Understand web and cloud technologies, and how these are used to solve business problems.
• Demonstrate exceptional analytical and conceptual thinking skills, and possess the ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Create a detailed business analysis, outlining problems, opportunities, and solutions for a business.
• Perform requirements analysis.
• Document and communicate the results of efforts.
• Effectively communicating insights and plans to cross-functional team members and management.
• Define business requirements and report them back to stakeholders.
• Project timeline forecasting with input from development leads.
• Prioritize initiatives based on business needs and requirements.
• Serve as a liaison between stakeholders and users.
• Ensure solutions meet business needs and requirements.
• Perform variance analysis.

Skills on Resume:

• Digital Experience Design (Hard Skills)
• Requirements Analysis (Hard Skills)
• Web Cloud Knowledge (Hard Skills)
• Analytical Thinking (Soft Skills)
• Business Analysis (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Initiative Prioritization (Hard Skills)
• Variance Analysis (Hard Skills)

Job Summary: 

• Responsible for the identification, implementation, sustaining and optimization of the systems and processes for billing and revenue recognition.
• Document business processes, define as-is and to-be processes, and perform gap analysis.
• Develop detailed requirements (business, user, process, system requirements, functional and non-functional) and establish traceability to business vision.
• Actively work with internal development teams to conduct gap analysis of different solutions (both internal and external) and identify the best path forward.
• Champion and provide oversight for initiatives during the Technical Delivery process.
• Develop, test, and deploy customizations and new functionality based on changing business needs.
• Lead and conduct project activities based on an agile approach.
• Collaborate on all business readiness activities, including end-user training, product testing, rollout, iteration, and support.
• Collaborate with the SOX Manager and IT GRC functions to define and implement the internal control framework for Financial systems.

Skills on Resume:

• Billing Systems (Hard Skills)
• Revenue Recognition (Hard Skills)
• Process Gap Analysis (Hard Skills)
• Requirements Traceability (Hard Skills)
• Solution Evaluation (Hard Skills)
• Agile Delivery (Hard Skills)
• Business Readiness (Soft Skills)
• SOX Compliance (Hard Skills)

Job Summary: 

• Play a critical role in the project as the primary liaison between business and technical stakeholders.
• Help clients and product owners prioritize product backlogs.
• Ensure that the proposed technology solution can meet the business requirements.
• Document requirements and business rules.
• Review existing business processes, create and update to-be processes.
• Spell out the project details and requirements.
• Liaise between business and technical resources.
• Lead and/or perform test and validation services.
• Represent business stakeholders throughout the SDLC process.
• Guide team members on best practices and methodologies.
• Work with program staff to coordinate configuration efforts.
• Verify that the developers and customers agree on the meaning of requirements and user stories, legacy mainframe COBOL systems, business processes and functional requirements.
• Provide technical and functional training, to include the development and delivery of training materials, and the creation of a train-the-trainer approach.

Skills on Resume:

• Business Liaison (Soft Skills)
• Backlog Prioritization (Hard Skills)
• Requirements Writing (Hard Skills)
• Process Design (Hard Skills)
• SDLC Support (Hard Skills)
• Test Validation (Hard Skills)
• Configuration Management (Hard Skills)
• Training Facilitation (Soft Skills)

Job Summary: 

• Partner with the business to understand and analyze their business challenges and opportunities.
• Work as part of a dedicated software engineering team to develop and implement solutions.
• Provide technical expertise and recommendations to address specific business needs.
• Utilize information from the business and software engineers to create detailed Agile features and stories.
• Work with the business to determine value for each feature and leverage this in building a prioritized backlog.
• Coordinate business, software engineering and QA resources to validate that new product features meet business expectations.
• Validate that new product features are effective in the real world.
• Assess the extent to which the new features realize the desired business value and look for opportunities to refine and improve.
• Perform other diverse tasks to support the ongoing success of the product, such as creating all levels of deliverables.
• Assist with policy and procedure development, product training, conducting business needs assessments and planning and advising senior management.
• Participate in the configuration and ongoing management of the ORACLE PPM product, including evaluating and implementing new product releases.
• Mentor junior product analysts.
• Interface with and present to all levels of the organization.

Skills on Resume:

• Business Analysis (Hard Skills)
• Agile User Stories (Hard Skills)
• Backlog Prioritization (Hard Skills)
• Cross-Team Coordination (Soft Skills)
• Feature Validation (Hard Skills)
• Value Assessment (Hard Skills)
• Oracle PPM (Hard Skills)
• Stakeholder Engagement (Soft Skills)

Job Summary: 

• Analyze processes and resources necessary for the effective implementation of stated processes.
• Assist in managing large-scale projects, lead appropriate resources and determine project requirements and deliverables, to ensure successful implementations to meet KMHP user needs.
• Assist in ensuring successful project conclusions and large-scale projects as measured by meeting KMHP Corporate objectives and large-scale projects.
• Prepare feasibility and cost analysis determinations for projects.
• Responsible for leading, evaluating and providing technical and project life cycle methodology.
• Communicate business or process solutions, recommendations and issues to KMHP management on a regular basis.
• Assist in the development of training programs, introducing new concepts and business processes.
• Document all business process flows as they pertain to the continuance and efficiency of the IS Department.
• Review software and systems modifications to ensure successful implementation.
• Flow business processes.
• Possess a sound understanding of issue resolution.
• Develop innovative means of structuring project workflow to alleviate backlogs and ensure the maximum utilization of resources.

Skills on Resume:

• Process Analysis (Hard Skills)
• Project Coordination (Hard Skills)
• Feasibility Analysis (Hard Skills)
• Cost Analysis (Hard Skills)
• Lifecycle Management (Hard Skills)
• Process Documentation (Hard Skills)
• Issue Resolution (Soft Skills)
• Workflow Optimization (Hard Skills)

Job Summary: 

• Anticipate and keep the manager and project staff informed of future or planned events that could impact implementations.
• Interface with used with minimal supervision, and effectively and accurately communicates management policies and protocols.
• Use sound judgment compatible with established policies and procedures in matters where there is little precedent.
• Develop a working knowledge of all KMHP Managed Care Activities, including Marketing, Member Services, Health Services, Claims, Enrollment, Provider Relations, Finance, etc.
• Provide solutions and options to end users' requests for service and problem-solving.
• Interact with KMHP user areas regularly, to discuss, observe and review tasks associated with their division as measured by the successful implementation of project requests.
• Interface with the KMHP user to determine specific project requirements.
• Conduct and evaluate business analysis.
• Interface with users and the management team regularly to provide status and user feedback.
• Build consensus among primary users, the I.S. Department and senior management as it relates to large-scale business problems and issues.

Skills on Resume:

• Stakeholder Communication (Soft Skills)
• Policy Adherence (Hard Skills)
• Sound Judgment (Soft Skills)
• Healthcare Operations (Hard Skills)
• User Support (Soft Skills)
• Requirements Gathering (Hard Skills)
• Business Analysis (Hard Skills)
• Consensus Building (Soft Skills)

Job Summary: 

• Demonstrate a clear understanding and an accurate reflection of I.S. and KMHP goals, objectives, policies, procedures, and priorities.
• Address the majority of inquiries independently, without substantial or recurring contact or excessive dependence on the Manager.
• Distinguish between routine, significant, and sensitive matters or those issues for which a direct response is inappropriate, and promptly apprise the Manager.
• Ensure requests are addressed promptly and courteously.
• Honor commitments and demonstrate persistence in obtaining necessary information to address issues and problems.
• Meet with external software vendors to discuss products and ensure KMHP requirements are satisfied.
• Effectively communicate with senior and middle line management.
• Assist in cut over/implementation.
• Demonstrate knowledge of management practice, protocols, and managerial principles in decision-making.
• Understand the chain of command and points of accountability and decision for a specific matter and communicate accordingly.
• Ensure decisions are consistent with, and proceed logically from, established programs and management policies, procedures, and protocols.
• Demonstrate strong problem-solving capabilities and approach each problem in a logical and analytical manner with a high degree of perseverance.

Skills on Resume:

• Organizational Awareness (Soft Skills)
• Independent Resolution (Soft Skills)
• Issue Escalation (Soft Skills)
• Service Responsiveness (Soft Skills)
• Vendor Management (Hard Skills)
• Executive Communication (Soft Skills)
• Implementation Support (Hard Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Produce a definitive statement of the issues, and identification of alternative solutions, the pros and cons of each, the recommended course of action, and the consequences of the decision.
• Display knowledge of alternative approaches and demonstrate the application of the appropriate alternative in each situation.
• Display an ability to anticipate and be responsive to management needs and exercise proper judgment in performing as part of the Business Solution Team.
• Respond promptly to requests for input on a variety of issues, such as budget preparations, operations objectives, reports, process re-engineering, business flow, etc.
• Address the issues at hand thoroughly, accurately, and in a logical progression/flow of thought.
• Ensure correspondence and reports are articulate and grammatically and structurally correct.
• Response to management requests displays a firm understanding of policies, procedures, and Plan mandates and operations.
• Utilize proper judgment relative to keeping superiors of specific problems or events that impact departmental or overall KMHP business objectives.
• Brief management properly in those instances where problems are to be addressed by Senior Staff.
• Update and brief staff regularly.
• Maintain regular communication with the Manager to keep staff informed of progress, issues, and objectives, and initiate discussions while soliciting input regarding business priorities, plans, and progress.
• Support and carry out the Mercy Mission and Values.

Skills on Resume:

• Decision Analysis (Hard Skills)
• Solution Assessment (Hard Skills)
• Sound Judgment (Soft Skills)
• Business Reporting (Hard Skills)
• Logical Thinking (Soft Skills)
• Policy Adherence (Hard Skills)
• Executive Briefing (Soft Skills)
• Internal Communication (Soft Skills)

Job Summary: 

• Collaborate with business and IT subject matter experts.
• Contribute to or lead the development of business cases and cost/benefit or return on investment analysis to justify IT initiatives/projects.
• Contribute to gate reviews, change advisory boards and IT operational readiness review meetings.
• Manage PLM checkpoints process for Tech Ops, including the coordination and review of myriad artifacts and documentation, approvals and checkpoint passage/vote.
• Manage and administer Tech Ops Go-live Approval (TOGA) SharePoint and project tracking matrix.
• Support the continuing integration between PLM and the TOGA process by working with PACE and Service Owner teams to gain consensus on proposed process changes when these make good business sense.
• Enterprise reporting and SQL-based querying of the EPM Oracle database for timesheet analysis regarding Capital and OpEx hours.
• Perform statistical and trending analysis and reconciliation between EPM and TOGA/CoE charges to ensure appropriate CapEx charges are being applied to the correct projects.
• Facilitate process mapping sessions with business subject matter experts to document as‐is and to‐be processes, narratives, gap analysis and roadmaps.
• Conduct planning sessions related to projects or new technologies to implement process improvement within the functional area.

Skills on Resume:

• SME Collaboration (Soft Skills)
• Business Case Development (Hard Skills)
• ROI Analysis (Hard Skills)
• Change Governance (Hard Skills)
• PLM Management (Hard Skills)
• Go-Live Approval (Hard Skills)
• SQL Reporting (Hard Skills)
• Process Mapping (Hard Skills)

Job Summary: 

• Lead requirements gathering, analysis and documentation, including business/functional, non‐functional requirements, use cases, user stories, business rules, data dictionaries, and other information or processes required to describe system changes supporting design, development, QA, UAT, RFI/RFP, enterprise architecture planning and technical specifications.
• Collaborate with Architecture and other technical teams, may provide recommendations and/or proposed solutions to maximize business outcomes and performance.
• Develop system diagrams to illustrate the conceptual application/technology landscape and data or process integration between systems.
• Overlay such diagrams with business process flows to illustrate process/system interactions.
• Collaborate with Architecture and other technical teams to design and develop new systems.
• Perform package application functional configuration activities.
• Develop test plans, test cases, user stories, use cases, and a traceability matrix and sequence end‐to‐end testing to ensure that the systems work as expected during enhancements.
• Coordinate User Acceptance Testing, including data setup, environment setup, scheduling, training, etc.
• Contribute to or may lead data migration activities and ensure that the verification/test plan addresses all known scenarios and risks.
• Develop training materials and train the system's end users.
• Document instructions, support procedures, troubleshooting tips, and Knowledge Base articles for Service Desk and Tier‐2support teams prior to go‐live and during hypercare support periods.

Skills on Resume:

• Requirements Engineering (Hard Skills)
• Technical Collaboration (Soft Skills)
• System Diagramming (Hard Skills)
• Process Integration (Hard Skills)
• System Configuration (Hard Skills)
• Test Planning (Hard Skills)
• UAT Coordination (Hard Skills)
• Data Migration (Hard Skills)

Job Summary: 

• Serve as Scrum Master on projects.
• Collaborate with multiple business and IT groups across Amtrak to support system architecture, software development and testing.
• Provide input to other technical disciplines on design, development, enhancement, and testing of assigned information technology systems.
• Consult with business stakeholders and IT service owners to understand the impact of technology changes on the business.
• Establish strong relationships with business partners and IT colleagues in order to provide process solutions to meet user needs.
• Take initiative and exercise independent judgment to resolve urgent problems.
• Act with limited authority based upon subject matter expertise.
• Promote an understanding of IT Service Management roles, processes and activities to business units and IT departments.
• Support and participate in formal Amtrak reporting.
• Play a key role in managing the sourcing and selection process for third‐party software and other technology components.
• Lead small projects or enhancements, serving in a Project Manager capacity in addition to a BSA role.
• Lead or contribute to the Organizational Change Management plan and activities, in coordination with the business and IT OCM.

Skills on Resume:

• Scrum Mastery (Hard Skills)
• IT Collaboration (Soft Skills)
• Technical Consulting (Hard Skills)
• Impact Analysis (Hard Skills)
• Process Solutions (Hard Skills)
• Independent Judgment (Soft Skills)
• IT Service Management (Hard Skills)
• Change Management (Soft Skills)

Job Summary: 

• Work closely with management on project planning, resource allocation and vendor management.
• Lead a team on small-to-large efforts across all aspects of the SDLC.
• Work independently and within a team environment to complete development efforts.
• Communicate effectively with business team members.
• Proactively communicate with management and the team on issues and/or any system changes.
• Document current and proposed business processes and/or business rules.
• Document technical design models, specifications, and test results.
• Serve as an application expert on assigned applications.

Skills on Resume:

• Project Planning (Hard Skills)
• Resource Management (Hard Skills)
• SDLC Leadership (Hard Skills)
• Team Collaboration (Soft Skills)
• Business Communication (Soft Skills)
• Process Documentation (Hard Skills)
• Technical Documentation (Hard Skills)
• Application Expertise (Hard Skills)

Job Summary: 

• Demonstrate up-to-date expertise in Information Systems by guiding internal teams regarding clients' end-to-end business processes as it relates to the ideation, development, testing, deployment, and operations of products.
• Support the alignment of products' vision, roadmaps, and priorities with the client's needs.
• Stay current with clients' strategies, business planning, and roadmaps.
• Effectively communicate via multiple genres, e.g., informal/formal written communication, presentations, executive updates, webinars, milestones, updates, etc.
• Manage client expectations by using a consistent approach for communicating progress.
• Schedule, develop, and manage client engagement with internal audiences.
• Provide influential leadership by collaborating with colleagues.
• Ensure on-time product releases, manage the client relationship, and adapt to competing demands.

Skills on Resume:

• Information Systems Expertise (Hard Skills)
• Process Advisory (Hard Skills)
• Product Alignment (Hard Skills)
• Roadmap Management (Hard Skills)
• Client Communication (Soft Skills)
• Expectation Management (Soft Skills)
• Stakeholder Engagement (Soft Skills)
• Influential Leadership (Soft Skills)

Job Summary: 

• Gather business requirements.
• Facilitate discussion sessions with clients/customers.
• Provide guidance to the business.
• Identify gaps in requirements.
• Create user stories/acceptance criteria/features/epics.
• Assist the Architects in linking their technical user stories with the features/PBIs.
• Understand potential dependencies.
• Partner with EM/Business users to understand and define the scope.
• Work with offshore dev teams to understand user stories, answer questions, clarify requirements create mock-ups.
• Schedule client meetings to get clarity on business needs.
• Review user stories with the Architect, QA, and PM, Etc.

Skills on Resume:

• Requirements Gathering (Hard Skills)
• Client Facilitation (Soft Skills)
• Business Guidance (Soft Skills)
• Gap Analysis (Hard Skills)
• User Story Creation (Hard Skills)
• Technical Alignment (Hard Skills)
• Scope Definition (Hard Skills)
• Offshore Coordination (Soft Skills)

Job Summary: 

• Acquire sign-off from the client.
• Participate in scrum calls, team meetings, and Developer Touch point calls.
• Develop Support/Help/Reference documents.
• Develop necessary process documentation.
• Prepare functional specification documents/enter functional details into TFS.
• Maintain project documentation in the SharePoint/Teams Site.
• Manage Sprint Planning meetings.
• Schedule sprint planning meetings, Sprint retrospectives and demos.
• Review all user stories with the team to ensure everyone is aligned, particularly regarding requirements and acceptance criteria.
• Follow up and update stories.

Skills on Resume:

• Client Sign-Off (Soft Skills)
• Scrum Participation (Hard Skills)
• Support Documentation (Hard Skills)
• Process Documentation (Hard Skills)
• Functional Specifications (Hard Skills)
• Sprint Planning (Hard Skills)
• Story Review (Hard Skills)
• Agile Coordination (Soft Skills)

Job Summary: 

• Ensure a sprint backlog is produced and shared with EM/Business stakeholders.
• Responsible for auditing TFS.
• Ready states are reflected properly.
• Responsible for accepting the criteria that are listed for all stories.
• Test plans are in place at least one sprint before they are needed and align with the acceptance criteria.
• Manage the Product Backlog in VSTS with the Customer.
• Conduct backlog grooming sessions in VSTS.
• Create Product backlog items in VSTS (user stories, epics, features, defects, UAT feedback items).
• Involve the team in prioritizing of product backlog with the client (Backlog Grooming session meeting with the team).

Skills on Resume:

• Sprint Backlog (Hard Skills)
• TFS Auditing (Hard Skills)
• Acceptance Criteria (Hard Skills)
• Test Planning (Hard Skills)
• Product Backlog (Hard Skills)
• Backlog Grooming (Hard Skills)
• VSTS Administration (Hard Skills)
• Backlog Prioritization (Soft Skills)

Job Summary: 

• Prioritize user stories based on business value, Architectural/Design Risk, and dependencies.
• Responsible for grooming the product backlog with the team.
• Accountable for test planning.
• Create the Test Plan with input from all parties to ensure a holistic and complete view of what is needed to deliver a quality product.
• Provide a plan for the testing across the sprint cycles.
• Ensure accommodate ITC cycles/Integration and Mock Cutover tasks are accommodated for testing.
• Ensure test data readiness and planning are aligned with delivery dates.
• Review test cases with QA teams.
• Coordinate test script automation with the Automation team.
• Manage the Product/Application Quality.

Skills on Resume:

• Story Prioritization (Hard Skills)
• Backlog Grooming (Hard Skills)
• Test Planning (Hard Skills)
• Sprint Test Strategy (Hard Skills)
• Integration Testing (Hard Skills)
• Test Data Planning (Hard Skills)
• Test Automation (Hard Skills)
• Quality Management (Hard Skills)

Job Summary: 

• Review test scripts for gaps in user story coverage.
• Suggest additional test scenarios.
• Encourage reuse of test scripts.
• Smoke test during each sprint and provide feedback on the effectiveness of test scenarios.
• Provide feedback on the validity of defects found.
• Monitor and manage QA progress toward sprint milestones.
• Ensure regression testing is accounted for in the release deployment.
• Identify reusable and or/complex test cases that are good candidates for Automation.
• Track change requests, work with EM to determine if it's something that can be integrated into the scope.

Skills on Resume:

• Test Script Review (Hard Skills)
• Test Scenario Design (Hard Skills)
• Test Reusability (Hard Skills)
• Smoke Testing (Hard Skills)
• Defect Validation (Hard Skills)
• QA Progress Tracking (Hard Skills)
• Regression Testing (Hard Skills)
• Change Control (Hard Skills)

Job Summary: 

• Prepare for the upcoming sprint reflection/lesson learned meeting.
• Define, document, track and manage defects/issues during project to project closure.
• Manage User Acceptance Testing (UAT).
• Plan and communicate the UAT schedule.
• Facilitate UAT sessions and obtain client sign-offs.
• Monitor UAT progress and resolve impediments.
• Report UAT defects and write steps to reproduce defects.
• Log UAT findings and review them with the client for retest.
• Define, document, and manage the "Issue Management" process for Post-Production support.

Skills on Resume:

• Sprint Retrospective (Hard Skills)
• Defect Management (Hard Skills)
• UAT Management (Hard Skills)
• UAT Scheduling (Hard Skills)
• UAT Facilitation (Soft Skills)
• UAT Monitoring (Hard Skills)
• Defect Reporting (Hard Skills)
• Issue Management (Hard Skills)

Job Summary: 

• Demonstrate a high interest in rendering and visualizing digital products, with experience in other CAD tools or modeling applications such as 3D Studio Max, SW Composer, etc.
• Participate and lead discussions with designers pertaining to process development as it relates to tools used for new product development.
• Elicit requirements using interviews, document analysis, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
• Evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details, abstracting up from low-level information to a general understanding.
• Design, implement, and provide technical support of PDM/PLM and other systems that support the Product Development business area, following the system Development Lifecycle and industry standard methodologies.
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Suggest best practices and opportunities for improvement through automation.
• Drive standardization regarding processes related to PLM, PDM and CAD.
• Liaise between the business units, technology teams and support teams.
• Develop user manuals associated with the applications and conduct user training.
• Maintain reference documentation, documentation includes the definition and source of data elements.
• Seek to improve the team's productivity by assessing existing and developing new processes and procedures in conjunction with industry best practices.
• Coordinate and manage the work of employees by directing members of the team to meet the area's goals.
• Manage resources to optimize equipment, facilities, employees, methods and materials.

Skills on Resume:

• 3D Visualization (Hard Skills)
• Requirements Elicitation (Hard Skills)
• Process Development (Hard Skills)
• PLM PDM Systems (Hard Skills)
• Technical Collaboration (Soft Skills)
• Process Automation (Hard Skills)
• User Training (Soft Skills)
• Resource Management (Hard Skills)

Job Summary: 

• Lead the business for reporting and analytics applications, helping to build the vision for new metrics and reporting tools while enhancing existing programs.
• Work with business and functional teams to understand current state reports, report requirements and metrics for new reporting.
• Work on cross-functional project teams within the business, IT and other internal partners.
• Report creation from design to deployment that takes a mobile-first approach.
• Document methodologies and processes used in the creation and execution of reports and requests.
• Responsible for issue resolution, impediment removal and risk management.
• Review that the designed system solutions are appropriate for business needs and consistent with the overall design of the organization's information systems architecture.
• Manage large projects and processes, while also coordinating efforts among the Business Systems team.
• Engage client teams and explains complex security initiatives in an understandable manner, while also addressing any hesitations or concerns from the client.

Skills on Resume:

• Reporting Analytics (Hard Skills)
• Metrics Design (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Report Development (Hard Skills)
• Process Documentation (Hard Skills)
• Issue Resolution (Soft Skills)
• Systems Alignment (Hard Skills)
• Client Engagement (Soft Skills)

Job Summary: 

• Serve as the marketing data expert for the assigned client, proactively providing points of view on various marketing data topics, utilizing specific data and solution knowledge in addition to prior experience.
• Interface with the client and multi-disciplinary teams within Merkle (Business Intelligence, Omni-Channel Campaign Execution, Information Technology, Database and Data Warehouse Developers, Project Managers) to support the solution delivery process.
• Synthesize complex and contradictory information into concise, readable, unambiguous written requirements and explanations at multiple levels of detail.
• Assist with the delivery of enhancements into production solutions by designing and supporting the formal client acceptance process, according to Merkle's defined standards.
• Discover, define, and implement campaign business requirements.
• Efficiently drive business workshops, review functional specification documents and solutions implementation as defined by the client through effective team management.
• Drive business workshops and gather business requirements.
• Review the functional specification document and ensure completeness and storage.

Skills on Resume:

• Marketing Data Expertise (Hard Skills)
• Client Interface (Soft Skills)
• Requirements Writing (Hard Skills)
• Solution Delivery (Hard Skills)
• Campaign Requirements (Hard Skills)
• Workshop Facilitation (Soft Skills)
• Functional Review (Hard Skills)
• Team Coordination (Soft Skills)