• Lead planning, gathering and documentation of business requirements.
• Interface with both clients and the development team.
• Guide and mentor peers to the best possible solution, utilizing existing processes.
• Consult with clients and the Implementation team to identify current processes, clarify business objectives, and establish technology requirements.
• Conduct initial data analysis on input files to verify content.
• Participate in system/database design or enhancement and communicate results effectively.
• Collaborate with the Technical Lead on the data model.
• Produce documentation including Technical Specifications, Business Requirements, Process Flows, Change Requests, and Data Audit Reports.
• Become a Subject Matter Expert (SME) on the client's database.
• Call on to answer questions and work on best practices for database builds as well as data usage.
• Prepare high-level system flow for the proposed solution and review with the Implementation team and client.

Skills: Requirements Analysis, Stakeholder Communication, Data Validation, Database Design, Technical Documentation, Process Modeling, SME Development, Team Mentoring

• Guide clients in business rule development.
• Implement business rules in the database.
• Test, maintain, and monitor data and list prep processes for building and maintaining the client database.
• Perform high-level quality assurance on data processing, data loads, reports, etc.
• Support the client in the UAT process.
• Assist the Project Manager in developing the initial project plan and subsequent updates.
• Work with clients, the Implementation team and all related IT departments to achieve solution-oriented results.
• Responsible for analyzing client issues.
• Proactively guide clients toward their next solution.
• Take responsibility for ongoing minor change requests for stabilized customer database implementations.

Skills: Business Rule Design, Database Implementation, Data Quality Assurance, UAT Support, Project Planning Support, Cross-Functional Collaboration, Issue Analysis, Change Request Management

• Responsible for monitoring the organization's technical solutions.
• Support business operations and minimize the complexities of operational processes.
• Lead the business technology team in designing system networks and collaborate on process improvement techniques.
• Identify process gaps and evaluate the efficiency of control procedures.
• Allocate analyst team resources and monitor deliverables.
• Ensure department needs are met successfully and in a timely fashion.
• Calculate return on investment and execute the project activities with a focus on providing efficient and cost-effective solutions.
• Collaborate with technology teams and business users to manage implementation, training options and support.
• Plan and implement effective testing processes to ensure that deliverables adhere to standards.

Skills: Technical Solution Oversight, Operational Process Optimization, System Network Design, Process Gap Analysis, Resource Allocation, Stakeholder Coordination, ROI Analysis, Testing Strategy

• Work with the Product Owner to understand high-level requirements and capture business needs.
• Develop user stories and acceptance criteria in collaboration with the Product Owner.
• Clearly articulates and documents business requirements.
• Work with the Scrum Team to build out the detailed user stories and acceptance criteria.
• Ensure user stories have enough clarity from the "what" point of view.
• Ensure enough prioritized backlog is available for the team before the sprint starts.
• Participate in design reviews and walk-throughs to communicate system designs and validate proposed solutions.
• Obtain key inputs from Subject Matter Experts (SMEs), Enterprise Architecture teams and identify solution interdependencies.
• Engage with the UX team to incorporate usability and user interface needs when designing systems.
• Give presentations/demonstrations of new product functionality to stakeholders and clients.
• Coach Junior Application Analysts.

Skills: Agile Requirements Gathering, User Story Writing, Backlog Management, Scrum Team Collaboration, Solution Design Review, UX Collaboration, Stakeholder Presentation, Team Coaching

• Foster greater CRM adoption and improve internal customer experience on an ongoing basis.
• Develop training programs and/or communication for end users on the deployment of new dashboards and tools, ensuring strong change management and adoption protocols.
• Lead and perform regression and user acceptance testing efforts with initial technology deployment and future enhancement releases.
• Coordinate preparedness and ensure implementation of business data loads across different functional teams.
• Drive data cleansing activities during the deployment cycle by collaborating with local and national data owners.
• Provide guidance on how to maintain post-deployment.
• Serve as the communication channel between IT and the business/end users regarding the technology, issue identification/resolution, implementation, enhancements, etc.
• Responsible for helping to onboard new users and maintain users after the initial launch, including applying different user accessibility/visibility within the system.
• Provide initial troubleshooting for user issues and escalate for resolution.
• Develop a training plan and partner with super users to ensure that training is completed, collect feedback for training improvements and maintain training materials so that they remain current.
• Engage appropriate stakeholders to define requirements, testing, and create proper procedures.

Skills: CRM Adoption, Change Management, User Training, UAT Regression Testing, Data Load Coordination, Data Cleansing, IT Business Liaison, User Support

• Manage communication with Users when there are system or performance issues, upcoming releases, tips and tricks, etc.
• Ensure that system issues are submitted via the appropriate process and collaborate with IT to ensure timely resolution.
• Understand, collect, author and execute business requirements and testing scenarios.
• Coordinate and participate in system testing with business super users.
• Develop and maintain project and process documentation.
• Collect and help to prioritize enhancement requests.
• Coordinate appropriate communication with the business users to help keep them informed.
• Drive decisions on design requirements, final standards, business processes, go-no go/no-go, etc.
• Work collaboratively across the organization to understand related applications, make recommendations, and define/document development requirements.
• Build strong relationships with the Europe business enablement team to engage in best practice exchange on SFDC.
• Actively participate in the Bi-weekly SFDC Governance calls with other Stryker divisions, including license allocation and maintenance across Divisions.

Skills: User Communication, Issue Management, Requirements Testing, System Testing, Documentation Management, Enhancement Prioritization, Design Decisioning, SFDC Governance

• Work with business owners to define and document requirements for a named set of custom-developed or vendor software products, as well as write user stories, acceptance criteria, feature description decks, user guides, process flows and wireframes.
• Conduct Design Thinking sessions to gain insights into end-user and customer needs.
• Lead the product backlog for a product by facilitating visioning sessions, assisting in defining and prioritizing features and maintaining product backlogs.
• Partner with other Business Analysts to collaborate on team dependencies and build a community of practice.
• Engage with various ITS organizations to resolve problems in production and non-production environments as they arise.
• Possess an overall understanding of appropriate business processes and workflows.
• Engage business owners and other ITS resources.
• Respond to requests for new applications and/or enhancements.
• Collaborate with the Engagement Manager to create and present the appropriate project onboarding processes and materials.
• Lead all Testing and QA activities within the project lifecycle, to include leading offshore QA resources.
• Develop and execute Test Plans, Test Scripts and all other work and activities related to Quality Assurance of the Products.
• Partner with the Engagement Manager and clients to plan and execute User Acceptance Testing.

Skills: Requirements Documentation, User Story Writing, Design Thinking, Product Backlog Management, Cross-Team Collaboration, Production Support, Application Enhancement, Testing Leadership

• Demonstrate experience in the following Sales and Distribution functional areas: SD organizational structure definition, SD master data configuration and setup (including customer master, customer-material info records, and pricing), sales document type configuration and sales order processing, pricing configuration and rebate processing, basic delivery processing and transportation planning for rate and route determination, billing processes, and third-party drop-ship processes.
• Responsible for enabling complex business requirements.
• Design, configure, test, and implement solutions leveraging SAP SD-WM.
• Analyze business needs, document requirements, and translate needs into functional, non-functional and/or technical specifications.
• Perform analysis and evaluate downstream business, systems, processes, and/or organizational impacts.
• Maintain a high level of functional competency regarding standard SAP SD configuration and keep current on SAP trends and future enhancements.
• Collaborate with the team to achieve desired end results on intricate problems by delivering scalable business process solutions.
• Plan and assist with oversight of testing processes and activities, including defect identification and resolution.

Skills: SAP SD Configuration, Sales Order Processing, Pricing Rebates, Delivery Billing, Requirements Analysis, Solution Design, Impact Analysis, Testing Oversight

• Develop or assist in the development of work plans, time schedules, and project task items.
• Advise business partners on the implications of standard or new SAP solutions that can be applied and provide options for consideration.
• Use SAP implementation tools such as Best Practices, ASAP/Activate terminology.
• Desire to learn new modules and work on leading-edge projects.
• Document quality training material for business users.
• Identify/Classify risks and issues and recommend solution options.
• Build strong relationships with business partners and provide subject matter expertise.
• Troubleshot implementation issues and was responsible for all SD production support activities, including providing guidance and assistance to the team for problem-solving and Ticket resolution.

Skills: Project Planning, SAP Solution Advisory, SAP Activate, Continuous Learning, User Training, Risk Management, Stakeholder Partnership, Production Support

• Support systems and staff by recommending and implementing system enhancements that promote efficiency, compliance and growth.
• Contribute broad experience and a high level of expertise in business processes and system functionality.
• Act as the customer/IT liaison during analysis, requirements definition and design activities.
• Maintain an understanding of a broad range of business processes and related systems.
• Provide strategic advice for business processes and solutions.
• Collaborate with business stakeholders to define and document business requirements and with technical staff to develop solution alternatives.
• Participate in the Project Management process.
• Understand and apply the system development methodology.
• Contribute to project deliverables, including vision documents, status reports, and project, risk, resource and financial plans.
• Communicate status, business impacts and system changes to team members, business partners, sponsors, management and other interested parties.

Skills: System Enhancement, Business Process Expertise, IT Business Liaison, Strategic Advisory, Requirements Definition, Project Participation, SDLC Knowledge, Stakeholder Communication

• Coordinate issues, tracking and resolution.
• Manage testing activities for maintenance and project assignments, provide guidance for testing strategies, scope and scenarios.
• Review and provide advice for testing-related estimates of effort, duration and resource utilization.
• Prepare and review test plans, identify testing risks and contribute to the overall management of the project and risk plans.
• Coordinate, manage and participate in complex testing efforts.
• Provide general customer and IT support for assigned business applications.
• Deal with the most complex system problem logs.
• Work with business and technical staff to perform effective root-cause analysis and resolution.
• Lead implementation support activities.
• Direct and participate in training support activities such as documentation authoring and preparation, training preparation and delivery or follow-up.
• Gather, compile, interpret and summarize systems and business process changes, and maintain system support tables.

Skills: Issue Resolution, Test Management, Test Estimation, Risk Assessment, Complex Testing, Application Support, Root Cause Analysis, Training Support

• Develop a product roadmap for 5 Product Portfolios and work with cross-functional teams (Accounting, Accounting Policy Group, Program managers, product development/FADS, analytics and UX).
• Identify risk associated with a product and help the RCIP team document it for its portfolio.
• Execute on the roadmap and identify the matrices to define the success of a portfolio and product launch.
• Work independently in a highly collaborative, cross-functional matrix organization.
• Gather, collect and analyze accounting requirements from product requirements and translate them into data, accounting, reconciliation and reporting-related requirements.
• Act as a liaison between GCP, External banks, Treasury, ARP, Accounting, Disputes, Accounting policy, Risk, Operational reporting, regulatory reporting, AFI BA, Recon, ECC and Corrections team to gather requirements and assess impact.
• Document the outcome of the discussion within a BRD that documents Product Description, Signed off T-accounts, Reconciliation approach, bank accounts and GL.
• Communicate the test data requirements when planning a product BRD to align with the upstream partner team.
• Call out risks of delay upfront if the test execution impacts the product launch timelines in the right forum.
• Kick off a BRD discussion with all the impacted teams and ensure that teams are equipped with all the inputs to design the right products.
• Work with the accounting function to execute the user acceptance test and seek sign-off.
• Approve the MDM configs needed to develop a finance product.
• Manage small items of 2-3 BSAs, mentor them and set them on the path of success.
• Provide the right support to the RTB team for products in the warranty stage.

Skills: Product Roadmapping, Risk Identification, Cross Functional Leadership, Accounting Requirements, Business Liaison, BRD Documentation, UAT Coordination, Team Mentoring

• Serve as the marketing data expert for a specific client, proactively providing points of view on various marketing data topics utilizing specific data and solution knowledge in addition to prior experience, as well as ensuring best practices are followed.
• Interface with the client and multi-disciplinary teams within Merkle (Business Intelligence, Omni-Channel Campaign Execution, Database and Data Warehouse Developers, Project Managers, Account Managers and Analytics) to support the solution delivery process.
• Synthesize complex and high-level business needs into concise, readable, and unambiguous written requirements and explanations at multiple levels of detail.
• Take primary ownership for data understanding and explanation, as well as written requirements specifications, from initial creation, through change management and solution delivery.
• Take direction from Technology leadership regarding schedule, scope, and cost tradeoffs.
• Assist with the delivery of enhancements into production solutions by designing and supporting the formal client acceptance process, according to Merkle's defined standards, while communicating with development teams to ensure accuracy.
• Accurately document requirements and acceptance criteria for Merkle Marketing Solutions.
• Perform analysis of new data for inclusion in a marketing database structure, and ad-hoc analysis of data in the database to support the requirements process.
• Investigative intuition to value-add accuracy and points of view in a data environment.
• Help to identify and implement process improvements, while also championing best practices and efficiencies.

Skills: Marketing Data Expertise, Client Interface, Requirements Documentation, Data Analysis, Change Management, Acceptance Process, Process Improvement, Best Practice Advocacy

• Collaborate with business users to analyze needs and develop clear, specific requirements.
• Develop a comprehensive set of tasks required to attain the objective.
• Define and gain agreement on the size of the effort based upon a clear set of user requirements before moving into the design phase.
• Identify additions to the scope that will necessitate an adjustment to IT resources or timeline.
• Configure applications according to business specifications and requirements.
• Lead technical staff in the design, implementation, and documentation of solutions that are maintainable, comply with standards and meet user requirements.
• Fully test the business aspects of the solution.
• Work with the users on acceptance testing of the business and technical aspects of the solution.
• Implement solutions within the agreed-upon scope and timeline.

Skills: Requirements Analysis, Task Planning, Effort Estimation, Scope Management, Application Configuration, Solution Leadership, Acceptance Testing, Solution Delivery

• Leverage in-depth knowledge of multiple (new and emerging) technologies.
• Design and implement strategic technical solutions in accordance with business needs.
• Deliver innovative designs of high complexity that allow building a scalable end-to-end architecture.
• Accountable for providing estimates and a logical work plan to deliver applications on time and within budget that meet or exceed quality standards.
• Create the software's architecture and/or employ rapid application development tools.
• Drive analysis of problems to understand the root cause and provide recommended solutions.
• Lead projects of low to medium complexity.
• Lead and participate in Scrum Meetings.
• Work with Onshore Leads in Estimation, development, and design strategy.
• Act as SME and Mentor for developers/junior resources.
• Report on development progress to required stakeholders as determined by Managers/Onsite Leads.

Skills: Technical Architecture, Strategic Solution Design, Scalable Systems, Effort Estimation, Root Cause Analysis, Scrum Leadership, Development Strategy, Technical Mentoring

• Work with business partner/Product Managers to elicit requirements and capture business needs.
• Act as a liaison between business units and development teams, bridging requirements and solutions, assessing levels of customer satisfaction, and confirming expectations.
• Draft User Stories, maintain backlogs and product/solution roadmaps and communicate status updates to stakeholders.
• Formulate and define the system's scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements.
• Develop complex requirements for process or system solutions within the business domain, leveraging multiple business requirements and gathering methodologies.
• Identify business, functional, and non-functional requirements.
• Maintain expert product knowledge and use an analytical approach to identify opportunities for enhancements and resolve product/solution support issues.
• Assess the risks of various solutions and prioritize competing business demands.
• Manage ongoing relationships with business partners to drive satisfaction with various stakeholders.

Skills: Requirements Elicitation, Business Liaison, User Story Writing, Scope Definition, Complex Analysis, Requirement Classification, Risk Prioritization, Stakeholder Management

• Coordinate project delivery by participating in design reviews and walk-throughs to communicate system designs and validate proposed solutions.
• Engage in user testing, pilot testing, product support and project launches.
• Monitor and track the success metrics around projects and platforms.
• Obtain key inputs from architecture leads and identify solution inter-dependencies.
• Engage with the business and various users to incorporate usability and user interface needs when designing solutions.
• Provide platform management and leadership for mature applications.
• Negotiate SOWs, manage relationships, and monitor vendor performance against SLAs.
• Responsible for managing and leading other Business Analysts.
• Responsible for instructing, directing, and checking the work of other business systems analysts.

Skills: Solution Validation, User Testing, Performance Metrics, Architecture Coordination, UX Collaboration, Platform Management, Vendor Management, Team Leadership

• Provide solutions for IT and business management concerning the application of technology to business opportunities, planning and implementation of cross-functional applications.
• Monitor feedback on the use of business applications, enhancing system productivity.
• Translate business requirements into application requirements while working with all members of the team to execute the application successfully.
• Review cost estimates of various system solutions and review project plans.
• Provide input into decisions about prioritizing projects and allocating IT resources.
• Monitor the efficiency and effectiveness of application operations and troubleshoot problems.
• Coach and sometimes delegate work to lower-level professionals.
• Maintain productive working relationships with all business, technology partners and third-party vendors in the assigned enterprise space.
• Meet or exceed agreed-upon project timelines for assigned deliverables.
• Follow through to completion all assigned tasks from enterprise and project leaders throughout the software solution standup and the ongoing lifecycle.

Skills: Technology Consulting, Application Optimization, Requirements Translation, Cost Estimation, Resource Prioritization, Application Support, Team Coaching, Vendor Collaboration

• Work with Product Managers to understand the business problems and define the customer solution.
• Ideate, develop and refine options to define the right solution.
• Partner with solution architecture, software engineering and product teams to develop a solution.
• Develop a Solution outline to identify key product capabilities.
• Develop epics, features and user stories that are consumable by the software engineering team.
• Demonstrate a technical inclination to delve into the technology aspects of the solution.
• Participate in the scrum team to provide clarifications and guidance to the team.
• Provide detailed technical business analysis for enterprise technology solutions.
• Participate in technology project teams as a key subject matter expert in the assigned enterprise space.
• Produce superior communication and documentation to support enterprise technology solutions.

Skills: Solution Definition, Option Ideation, Cross Team Collaboration, Solution Architecture, User Story Development, Technical Analysis, Scrum Support, Technical Documentation

• Understand the overall transportation system layout (TMS/Parcel/WMS).
• Understand Transportation growth requirements for North America operations.
• Drive future feature implementation and conduct design discussions and solution TMS changes.
• Understand and map the Business Requirements to the Solution.
• Conduct Proof of concept for scenarios provided by the customer driving services team (Development, QA and TMS vendor).
• Work independently and as a member of a team.
• Conduct the walkthrough to brief on the functional specification mapping to business requirements and suggest design solutions.
• Review test cases and ensure that they are in line with functional requirements.
• Lead a team of business analysts.

Skills: TMS Expertise, Transport Planning, Feature Design, Requirement Mapping, Proof Concept, Functional Specs, Test Review, Team Leadership

• Experience as a Business Systems Analyst on any top-tier TMS providers JDA TMS, Mercury Gate, etc.
• Recent experience with MercuryGate TMS.
• Able to gather business needs for transportation requirements and drive towards identifying a design that will meet the needs of future business growth.
• Able to bring new technology in routing optimization, transportation modelling and carrier management.
• Strong retail industry background.
• Ability to work effectively with teams spread across the globe.
• Strong change Management skills.
• Strong documentation skills, negotiation skills.
• Ability to influence business users.
• Must have retail industry experience.

Qualifications: BS in Data Analytics with 8 years of Experience

• Solid understanding of Relational Database Management Systems.
• Strong in SQL and able to navigate a client database solution to support data analysis and testing.
• Working knowledge of campaign management/execution tools (IBM Campaign, Adobe Campaign, etc.)
• Working knowledge of marketing concepts and end-to-end marketing execution.
• Experience with, and understanding of, all phases of the SDLC.
• Proficient in the use of Microsoft Word, Excel, PowerPoint, and MS Project.
• Experience performing basic BSA tasks within the SDLC process.
• Experience supported Change Management and Issue Management.
• Experience consulting with external client contacts.
• Experience working in a service organization.
• Experience contributed to or authored client deliverables.
• Experience in maintaining project/account documentation.
• Able to create operational, campaign, or business reports.
• Able to work with technical staff to design and implement technical solutions.

Qualifications: BS in Information Systems with 7 years of Experience

• Experience in business analysis, requirements definition, and building systems solutions.
• Solid understanding of the Pharmaceutical supply chain business process.
• Experience with SDLC and working with the development team through the process.
• Experience with custom application delivery in an Agile framework.
• Strong familiarity with cloud native technology concepts and integration.
• Solid understanding of the US Pharma Generics business process.
• Experience with the design of integrations with SAP products.
• Healthcare data and data privacy experience.
• Excellent written and verbal communication skills.
• Able to timely manner with clear expectations.
• Ability to find creative solutions to complex problems.
• Highly adept at working collaboratively across multiple business and technical functions to achieve results.

Qualifications: BA in Business Administration with 8 years of Experience

• Experience in a professional capacity.
• Strong Functional/Business Systems Analyst experience defining project requirements and estimates, designing solutions with architects and engineers, maintaining system procedures, leading SCRUM teams and Agile ceremonies, and overseeing work management.
• Knowledge/experience with Agile Methodologies.
• Knowledge of VersionOne or similar work management tools.
• Knowledge/experience with MS PowerPoint, Excel, and Word.
• Able to present and communicate at all levels within an organization.
• Working knowledge  of one or more of the following qualifications: DevSecOps, SCRUM Master, Software Development Life Cycle.
• Prior management leadership experience.

Qualifications: BA in Economics with 9 years of Experience

• Buy/Sell side experience working at a Hedge Fund/Investment Manager, with development related to complex and strategically relevant projects.
• Strong technical experience in creating solutions in EAGLE IWS, EAGLEML, Message Center, Panel, PACE ETL, UNIX shell scripting, XML, XSLT, MQ, MQFTE, Autosys, Sterling Integrator, Oracle 12c, SFTP.
• Data Distribution Framework knowledge.
• Data Lake knowledge on Zaloni.
• Strong expertise on the following Eagle Investment Systems suite of products: STAR, PACE, Account Reference Manager, Reference data management, SRM (Security Reference Manager), Pricing Center, Workflow Manager, Scheduler, Message Center, Data Mart, Reporting, and Performance Measurement module.
• Strong expertise in Trade Processing in Eagle with various OMS (Charles River, Bloomberg AIM, Murex) and Trade Settlement processing in TDMS (Trade Data Management System, a light-speed product).
• Strong expertise in Eagle Pricing Center in Eagle with various Pricing vendors (Reuters, IDC, MarkIT, etc.)
• Must have exposure to the IWS (Integration and Workflow Studio) module.
• Good communication and documentation skills.

Qualifications: BA in Management Information Systems with 12 years of Experience

• Must have SAP BPC/SAC planning applications.
• Must have BPC/SAC planning, embedded planning, and consolidation.
• Must have SAP ERP/BW with BPC/SAC knowledge.
• Must have SAP BW and SAP BW-IP (Planning Sequence/Planning Functions/Aggregation Levels/Real Time Infocube/Extraction/Transformation/Data Loading Exits/FOX Formula).
• Must have BPC, Transformation, Dimension Logic/MDX, Hana Studio, and AMDP.
• Able to build/design complex input schedules and reports using EPM Add-In.
• Must have AFO/Bex Query Designer.
• Able to create reports using various AFOs, including VB Macros.
• Able to plan the Sequence, Planning Function, Filters, and Excel functions.
• Must have communication and documentation skills.

Qualifications: BS in Software Engineering with 11 years of Experience

• Relevant business analysis work experience in the database/data-driven marketing space.
• Good understanding of CRM, Marketing concepts and various marketing channels like Direct Mail, Email, Mobile, etc.
• Ability to lead a project and solution, in addition to a work-stream within a solution.
• Ability to lead and execute the documentation of business requirements, functional specifications and other client deliverables.
• Expertise in understanding and analyzing data from different sources.
• Excellent understanding of data warehouse and data mart concepts.
• Expert SQL skills.
• Good understanding of API, JSON, XML and SOAP UI.
• Ability to multitask, prioritize and quickly change priorities.
• Excellent written and verbal communication skills.
• Ability to work collaboratively with global teams.
• Ability to lead a team of BSAs and mentor them through projects and support their career growth.
• Ability to effectively navigate and lead a cross-functional organization to get work done.
• Excellent drive and initiative, and a sense of personal accountability.
• Excellent knowledge of at least one of the domains- Healthcare, Retail, BFSI.

Qualifications: BS in Computer Information Technology with 10 years of Experience

• Professional work experience.
• Experience with requirements management.
• Hands-on experience in or supporting sales and marketing organizations.
• Experience with Agile Methodology.
• Experience in leading a team and managing deliverables.
• Experience in understanding business needs, building strategic partnerships, documenting and implementing software solutions.
• Experience working with platforms that support Sales and Service organizations.
• Ability to successfully manage core responsibilities with limited oversight.
• Excellent verbal and written communication skills.

Qualifications: BA in Project Management with 9 years of Experience

• Experience managing relationships with 3rd party vendors and teams.
• Delivery experience with global, multi-lingual systems.
• Experience in basic CRM foundations, system integration, including data cleansing, loading and integrations.
• Experience in complex CRM tool configuration, workflows, and user security management.
• Excellent organization skills.
• Ability to maintain critical thinking while balancing multiple tasks.
• Experience working on multiple projects and meeting project objectives in a timely manner.
• Ability to work well within a team, focusing on building relationships with all project stakeholders.
• Ability of learning new skills, technologies, and passionate about conveying knowledge.
• Understanding of the strategic and commercial drivers for projects, preferably CRM.

Qualifications: BS in Computer Science with 7 years of Experience

• Experience in Business Systems architecture, implementations and project management or equivalent combination of experience and education.
• Proven hands-on experience in developing business relationships and executing project management functions, including requirements gathering, technical specifications, design, testing and root cause analysis.
• Acute advanced knowledge and experience in various business application implementations and Enterprise Resource Planning (ERP) integration.
• Advanced knowledge and experience in RDBMS (Oracle) or other relational databases, SQL and Data Warehouse Architecture, or equivalent education/training.
• Practical experience in strong project management skills.
• Ability to lead a team of Business Systems Analysts on multiple projects of varying complexity and manage resources in accordance with project plans.
• Must have strong technical acumen.
• Ability to translate information and research into non-technical language to effectively communicate to non-technical audiences.
• Must be multi-task oriented and self-motivated with the awareness of workload and able to set own priorities to meet deadlines.
• Ability to see downstream implications resulting from a change in scope and/or requirements.

Qualifications: BS in Computer Information Technology with 12 years of Experience

• Experience as a Business Systems Analyst or a Consultant creating technology solutions.
• Functional knowledge of Disability and Absence benefits and claims.
• Expert skills in requirements elicitation and analysis.
• Ability to document and create mocks/prototypes for the team to consume.
• Experience creating requirements documentation, BRD's, FRD's, Use Cases, and User Stories.
• Data analysis experience using Excel.
• Experience with both waterfall, iterative and agile methodologies.
• Working knowledge of JIRA or a similar tool.
• Excellent verbal and written communication skills with focused attention to details, as well as demonstrated professionalism and time/task management skills.
• Ability to establish strong relationships.
• Knowledge of FINEOS or a similar Vendor Claims processing system.
• Experience writing SQL Queries, SharePoint, and Confluence.
• Able to background setting best practices, and provide oversight to other BSAs.

Qualifications: BS in Data Analytics with 8 years of Experience

• Hands-on experience in Product support or product specialist and product training.
• Able to independently lead discussions, take ownership of tasks and work in fast-paced and customer service-centric projects and teams.
• Exceptional communication skills, written and verbal.
• Able to work in a dynamic, fast-paced and often changing environment.
• Excellent drive and initiative, and a sense of personal accountability.
• Excellent organizational and interpersonal skills.
• Ability to work autonomously as well as in a team environment.
• Must be self-motivated, responsive, professional and dedicated to customer success.
• Able to possess an innovative, problem-solving, and solutions-oriented mindset.
• Demonstrated ability to learn quickly, be a team player, and manage change effectively.
• Ability to adapt and be effective working with local, remote, global team members in global time zones.
• Must have proactive, be a quick learner and be able to deal with ambiguity and drive towards clarity.
• Exceptional organizational, presentation, and communication skills, both verbal and written and experience presenting in front of groups.
• Must have exposure to web development projects, websites, E-commerce and data management platforms.
• Working knowledge of project management methodologies (Agile and non-iterative) and creation of defined artifacts.

Qualifications: BS in Computer Science with 6 years of Experience

• Experience working as a business analyst, product owner, project or program manager.
• Ability to synthesize ideation concepts, including recognizing patterns and conceptual processes.
• Experience gathering requirements and converting them to features and user stories.
• Able to consult with clients on product vision, planning, and forecasting.
• Experience simultaneously working on large-scale initiatives and operational daily requests.
• Excellent oral and written communication.
• Experience facilitating and coordinating meetings.
• Able to think analytically and solve problems.
• Knowledge and experience using Agile.
• Experience with different product methodologies.
• Able to project and/or program management.
• Must have Certified PMI, Professional in Business Analysis.
• Experience in a B2B organization.
• Experience in the financial industry.

Qualifications: BA in Operations Management with 7 years of Experience

• Experience on the ServiceNow platform.
• Platform experience in ITSM and at least 2 other areas, including, but not limited to, ITBM, CMDB, ITAM, SAM, service portal, and scoped application experience.
• Solid knowledge of the ServiceNow platform and ITSM process best practices.
• Ability to translate business requirements into technical design.
• Excellent problem-solving skills.
• Solid understanding of ITIL processes and SDLC concepts.
• Must have Certified Scrum Master, PMP.
• Knowledge of JavaScript, HTML, and SQL, JavaScript.
• Knowledge and experience working on requirements for integration work (REST, SOAP, WSDL, LDAP).
• Able to communicate well and build and grow relationships with stakeholders.
• Ability to translate business requirements into clear, concise stories/acceptance criteria.

Qualifications: BS in Computer Information Technology with 9 years of Experience

• Excellent problem-solving skills.
• Must have an inquisitive personality with a strong desire to learn new concepts.
• Ability to absorb, apply, and teach newly learned concepts.
• Able to active seeker for personal improvement, with a strong ability to apply feedback from peers.
• Able to communicate well and build lasting relationships with stakeholders.
• Able to take on the role of SCRUM Master for the team, key player to drive successful sprint planning, burndown, and retrospectives.
• Able to work closely with team managers and Program/Project managers for Resource management.
• Ability to lead small to medium-sized projects, including team coordination, technical design, and scoping with minimal supervision.
• Must have Current on ITIL and Certified Business Analysis Professional certifications.
• Must have ServiceNow certifications, and/or be able to acquire two in short order upon starting the role.

Qualifications: BS in Information Systems with 8 years of Experience

• Business Systems Analyst with experience working with Software Engineer teams.
• Ability to estimate, plan, schedule, organize, coordinate, and execute activities.
• Ability to communicate effectively both orally and in writing to management, team members, business and technology professionals.
• Strong coaching, mentoring, training and facilitation skills.
• Ability to develop good working relationships with business sponsors, business partners and technical staff.
• Proficient with business system design/modeling, documentation and analysis techniques, and testing methodologies.
• In-depth knowledge and experience in project management processes, including project planning and tracking principles, project risk and issues identification, assessment, tracking, and mitigation.
• Able to work closely with the Quality Assurance discipline or lead this discipline on small projects, definition and execution of a test plan, which will include internal testing and user acceptance testing.
• Must have project management and/or Business Systems Analyst Certification.

Qualifications: BA in Business Administration with 9 years of Experience

• Ability to forge and maintain strong business partnerships.
• Must have relevant systems experience.
• Highly proficient in using MS Excel, MS Word.
• Proficient in using SQL, TOAD, MS Access Agile development methodology.
• Must have collaborative team skills.
• Able to provide oversight and guidance to the team.
• Able to engage approved vendors when/if operational issues require it for resolution.
• Able to participate in leadership-initiated vendor engagement to aid in the resolution of contract personnel issues.
• Able to seeks to establish, kindle and foster a network of external contacts industry.

Qualifications: BS in Computer Science with 8 years of Experience

• Previous analyst experience working as an analyst with a Delivery organization that supports complex, enterprise-grade software products.
• Intermediate-level experience with Oracle PPM Cloud.
• Demonstrated ability to build and maintain business partnerships.
• Proven ability to lead conversations with the business, including helping them organize their request priorities, making recommendations and influencing decision-making.
• Proven ability to lead/manage conversations with highly technical engineers.
• Able to balance conflicting technical and business points of view.
• Comfortable with software engineering technology, such as prototyping and writing scripts.
• Strong communication skills, both written and verbal.
• Comfortable collaborating with highly technical software engineers.
• Able to translate business problems into technical work that is consumable by software engineers.
• Experience in working with an Agile framework and a strong advocate of agile philosophies.
• Experience as a Product or Business systems analyst.
• Experience working as an analyst with a PPM product.
• Experience Oracle PPM Cloud.
• Experience in a software engineering or other technical role.

Qualifications: BA in Management Information Systems with 6 years of Experience

• Experience implementing Salesforce Sales Cloud in high-tech software companies.
• Experience implementing Salesforce Sales Cloud, Marketing Cloud, and Salesforce CPQ.
• Must have led the CRM transformation projects as Lead Solution Architect.
• Must have a business process mindset.
• Experience with enterprise system implementations for global companies.
• Deep expertise in Lead to Order processes.
• Ability to pay attention to detail, with the ability to analyze and solve complex problems.
• Experience in working on an agile scrum team.
• Ability to multitask and scale quickly in a fast-paced environment.
• Excellent team player able to work with global cross-functional teams.

Qualifications: BS in Software Engineering with 12 years of Experience

• IT industry experience at enterprise scale.
• Experience with data backends and API access.
• Comfortable with ambiguity and fast change, with an ability to adapt.
• Experience developing, managing, and coaching teams.
• Able to use Salesforce Marketing Cloud, Sales Cloud, Customer and Partner communities.
• Ability to multitask and scale quickly in a fast-paced environment.
• Excellent team player able to work with global cross-functional teams.
• Excellent written and verbal communication skills.
• Deep expertise in Salesforce Marketing Cloud, Sales Cloud.
• Solid experience in defining Sales strategy and rollout plan.
• Knowledge of Process Mining and Automation tools like UIPath.

Qualifications: BA in Operations Management with 9 years of Experience