• Responsible for continuing to grow a proactive KYC/CDD 'culture' within Smartest.
• Enhance robust, comprehensive and compliant KYC processes (including drafting all processes, leading projects on database and system development and facilitating stakeholder engagement), UK Legislation and Shareholder expectations.
• Ensure that all relevant customers and counterparties are 'screened' appropriately (both at new business, renewal and at least annually), and that any red flags are identified, verified and mitigated accordingly (including specific screening for PEP and Sanctions).
• Ensure that a clear audit trail is maintained (and automated) for all screenings performed.
• Revamp, update and maintain all internal KYC controls/databases and systems, in line with current guidance and up-to-date external ratings.
• Perform frequent risk assessments to ensure the accuracy of all KYC-related documents, processes and systems (including carrying out the annual Bribery Risk assessment).
• Respond to ad-hoc KYC requests from external parties, providing relevant information to them in a secure manner.
• Prepare reports for investigations with external bodies.
• Work closely with the Shareholder around KYC updates.

Skills: KYC Process Design, CDD Compliance, PEP Sanctions Screening, Risk Assessment, Audit Trail Management, Regulatory Reporting, Stakeholder Engagement, UK AML Legislation

• Lead an independent, high-performing UK Customer Onboarding team, while continuing to hire top talent as the organization expands across the UK and Europe.
• Act as a key member of the frontline team, supporting customer onboarding queries and serving as the primary point of contact for complex issues and escalations.
• Work cross-functionally with teams such as Risk and Compliance, Fincrime, Product and Marketing.
• Develop internal and external practices to improve the customer onboarding experience and team efficiency.
• Motivate and empower the team with frequent huddles and communications via Slack.
• Make sure to maintain a confident, knowledgeable and focused customer onboarding team that provides an exceptional customer experience.
• Coach and mentor team via weekly 1:1s, performance reviews and PDPs.
• Request documentation and carry out KYC and Watchlist reviews in partnership with the Risk and Compliance team.
• Support the Growth, Marketing, Product and wider Operations team on building and improving the onboarding journey for customers.

Skills: Customer Onboarding, Team Leadership, Escalation Management, Cross Functional Collaboration, KYC Reviews, Stakeholder Communication, Coaching Mentoring, Process Improvement

• Partner with Genpact Financial Crime Compliance organization to create training content using the KYC/AML policies of the client.
• Train new cohorts of case handlers, quality checkers entering the operations function.
• Deliver training content, create training plans, and track plans.
• Identify top performers and bottom performers.
• Identify skills gaps and provide intelligence to operations.
• Create and run assessments as a tool to identify understanding.
• Work in partnership with operations, change management and policy procedures teams to cover change-triggered training.
• Manage stakeholder requirements, both internal and external.

Skills: KYC AML Training, Compliance Content, Training Delivery, Performance Assessment, Skills Analysis, Stakeholder Management, Change Training, Operations Collaboration

• Conduct a review of alerts generated for transaction monitoring or screening alerts in Sanctions, Adverse Media and Politically Exposed Persons.
• Conduct an open source search to find relevant information to complete the investigation and review of transactions monitoring alerts.
• Capture information and documents from internal systems/teams as per established norms of the bank's KYC policy.
• Investigate potential trading issues flagged by the business units, such as the Global Markets Division and Investment Banking.
• Liaise with the Compliance Surveillance Analytics Group and Compliance Information Technology in the development, review, and testing of new/existing automated surveillance models and output.
• Build a 'gap' assessment letter to summarize all missing checks that are risk relevant.
• Conduct false positive analysis on matches identified for counterparties alerted during watch list, sanctions and adverse media screening.
• Mitigate or call out true hits for AML adverse concerns and collaborate closely for further action.
• Close interaction with customers/business as an SME in the area of AML/Compliance.
• Adhere to the critical metrics and business SLA's.
• Responsible for preparing and reporting on their own SLA's.

Skills: Transaction Monitoring, Sanctions Screening, Adverse Media Review, PEP Analysis, AML Investigations, False Positive Analysis, Surveillance Models, KYC Documentation

• Manage at least 2 team leads and teams of analysts to ensure the right level of talent management, including ongoing feedback, career development and coaching.
• Coordinate the teams' work in order to provide the highest quality standards.
• Hold regular meetings and create an environment of good communication with effective two-way feedback of information and ideas.
• Schedule, allocate and review work of teams for accuracy and completeness, manage quality and delivery.
• Establish and maintain excellent working relationships with stakeholders at all levels, including senior managers.
• Serve as the primary escalation point for clients, ensuring client satisfaction, overall client management, and delivery of client solutions.
• Manage a team of KYC analysts who will be responsible for a number of activities aligned with the remediation of the Know Your Customer activity for corporate/commercial customers.
• Ensure that the teams operate efficiently, adhere to procedures and the group's best practices and policies.
• Schedule, allocate, and review the work of team members for accuracy and completeness.

Skills: Team Leadership, Talent Management, Quality Assurance, Stakeholder Management, Client Escalation, KYC Remediation, Workload Planning, Process Compliance

• Responsible for KYC reviews, ensuring they are completed in a timely manner.
• Liaise with other departments, ensuring they meet standards of KYC.
• Carry out varied compliance duties.
• Understand new policies and guidance.
• Act as an escalation point for more complex issues.
• Act as the main point of contact for internal audits.
• Participate in KYC projects.
• Join an ambitious team of highly motivated, talented analysts who love to collaborate and are driven by helping people achieve their business ambitions.
• Manage the workflow and workload (including targets) for the teams.
• Work along with the Head of KYC on setting targets, building processes, optimizing workflows and procedures, etc.
• Responsible for managing resources.

Skills: KYC Reviews, Compliance Operations, Policy Interpretation, Escalation Management, Audit Liaison, Workflow Management, Resource Planning, Process Improvement

• Support both ''Business as Usual'' tasks and project work relating to ongoing initiatives.
• Streamline existing processes, the jobholder will be expected to carry out key duties and responsibilities.
• Maintain and enhance the AML/CDD framework, encompassing bilateral clients, syndicated loan borrowers, fund entities, correspondent banks and other banking counterparties/financial institutions.
• Engage with Front Office colleagues in relation to CDD and ODD requirements, providing accurate and timely feedback to stakeholders.
• Coordinate activities relating to the onboarding of customers.
• Assist with the preparation of Management Information, including the semi-annual setting and monthly monitoring of Risk Appetite Statement metrics.
• Supervise and manage the team in all daily tasks.
• Perform transaction reviews to ensure that account activities are in line with the client's business nature.

Skills: AML CDD Framework, Process Improvement, Customer Onboarding, Stakeholder Engagement, Transaction Reviews, Risk Metrics Reporting, Team Supervision, Operational Support

• Handle multiple teams involved in all the AML/KYC process (client onboarding, various risk level analyses).
• Contact to handle complex issues regarding high-risk-level clients' profiles.
• Set goals to be achieved and make sure to reach them.
• Participate in all stages of team development, including training and capability building.
• Take part in the data protection of the bank's clients.
• Upkeep and perform periodic review of existing customers.
• Interact with clients to obtain KYC and other compliance information and documentation in accordance with the Bank's AML policy.
• Review and evaluate recent negative news related to clients.
• Ensure that customers' information is accurate and updated on the database, e.g, CIF creation, C2C linkage.

Skills: AML KYC Management, Client Onboarding, High Risk Handling, Team Development, Data Protection, Periodic Reviews, Client Due Diligence, Adverse Media Review

• Responsible for reviewing the current manual processes and coming up with solutions and recommendations for improvement.
• Implement the automation process of the KYC end-to-end processes.
• Responsible for checking periodically and reviewing for any potential issues within day-to-day operational processes and coming up with actionable solutions.
• Communicate with stakeholders for any changes that might impact the KYC processes.
• Responsible for the KYC Budgeting and keeping track of Records.
• Manage a team and prioritize work queues.
• Responsible for overseeing AML processes.
• Act as a contact point in business for AML and KYC-related queries.

Skills: KYC Automation, Process Improvement, Operational Risk, Stakeholder Communication, KYC Budgeting, Team Management, AML Oversight, Compliance Advisory

• Review and approve EDD dispositions submitted by the analysts of new and existing high-risk customers' reviews.
• Analyze and review analysts' EDD cases of personal/business information documents and external.
• Responsible for performing the review and approval of analysts' KYC processing of New High-Risk Accounts.
• Conduct EDD reviews as warranted on periodic cases for high-risk customers by analyzing account transactions.
• Perform BSA transactions monitoring duties such as conducting alerts, case and SAR investigations and reviewing and approving case and SAR investigations.
• Develop strong relationships with internal stakeholders.
• Implement and enhance policies and procedures.
• Take part in performance management, training and development of staff.

Skills: EDD Reviews, High Risk Approval, KYC Quality Control, Transaction Monitoring, SAR Investigations, Policy Enhancement, Stakeholder Management, Staff Development

• Strong people management and leadership skills.
• Must have an analytical mind with excellent attention to detail.
• Strong research/investigative skills.
• Experience problem-solver, with proven ability to be presented with issues/problems and be able to suggest solutions and address problems.
• Strong written and verbal communication skills.
• Ability to communicate effectively, clearly and concisely at all levels, both internally and externally.
• Ability to understand ratings, legal and compliance matters.
• Ability to develop negotiation skills.
• Ability to work under tight deadlines.
• Good interpersonal skills and the ability to build strong professional relationships at all levels.

Qualifications: BA in Business Administration with 7 years of Experience

• Highly organized and efficient, with the ability to multitask and drive through results under conflicting priorities and pressures.
• Ability to report and work in a multi-cultural team spread across various locations.
• Ability to work on own initiative and independently, without the need for close supervision.
• Must have well-developed IT skills, including advanced Microsoft Office applications, PowerPoint and Advanced Excel.
• Relevant work experience in AML customer due diligence and the finance services industry, with team leader and people management responsibilities.
• Knowledge of banking operations procedures, risk management, as well as regulatory compliance standards.
• Knowledge of AML regulations in the APAC region.
• Experience in working with IT on system and reporting enhancements and testing.
• Strong verbal and written communication skills in English.
• Fluent in Mandarin, Korean.

Qualifications: BA in Political Science with 8 years of Experience

• Able to demonstrate a desire to work in a dynamic, client-centric environment.
• Working knowledge of risk factors that may impact Banking products and customer types.
• Ability to multitask effectively and leverage internal resources.
• Excellent attention to detail.
• Strong client focus and ability to partner with various internal groups.
• Must have independent, self-motivated, with an ability to adapt and be flexible in a team environment.
• Ability to properly identify AML risks and apply the AML/KYC policy concepts.
• Strong verbal and written communication skills.
• Excellent time management and organizational skills.
• Strong analytical and problem-solving skills.

Qualifications: BS in Finance with 5 years of Experience

• Deep domain expertise and prior experience in leading teams in Institutional KYC.
• Experience in building, appraising and leading Service Delivery of regulatory compliance teams with a span of 10+ FTEs.
• Ability to exercise independent judgment and discretion, balancing highly sensitive casework.
• Experience on tools like World Check, Banker's Almanac, Actimize, RDC, Lexis Nexis, Dow Jones and regulatory databases such as SEC Edgar search, Form ADV, FINRA, Company House and other local regulators and company registries.
• Must have sound business communication (in English).
• Must have CAMS certification.
• Good analytical and problem-solving skills.
• Ability to handle team and client discussions.

Qualifications: BA in Economics with 9 years of Experience

• Must be able to demonstrate a high level of research skills and be fully conversant with company procedures and databases utilised in relation to customer and enhanced due diligence processes.
• Must possess excellent communication skills, both written and verbal.
• Able to build strong and credible relationships.
• Must be highly organised.
• Must be proficient in using MS Office, possess intermediate to advanced IT skills in normal Microsoft applications (Word, Excel, PowerPoint, Outlook) and Lotus Notes applications.
• Must be professional, polished and articulate, acting as an ambassador for Metropolitan Gaming both internally and externally.
• Must be confident and credible, especially when dealing with peers, superiors and external customers.
• Must have a high level of confidentiality and act in a discreet manner at all times regarding information in their possession.
• Must have a substantial level of previous administrative experience.

Qualifications: BS in Accounting with 4 years of Experience

• Must have a positive, can-do attitude and approach to work, continually displaying and reinforcing the company's four key behaviours relating to service standards,
• Must be personable and professional regarding interaction with all stakeholders and points of contact.
• Knowledge of laws and regulatory requirements relating to Anti-Money Laundering and Countering Terrorist Financing.
• Knowledge of and a good understanding of UK/EU GDPR laws and procedures relating to providing data/information to regulatory authorities or private individuals entitled to receive information.
• Knowledge of financial statement analysis.
• Knowledge of various corporate structures (e.g., Trusts, Partnerships, etc.)
• Expertise in MS Excel, MS Access, and SQL.
• Knowledge of statistical modelling, data mining, and/or data analytics.

Qualifications: BA in International Relations with 7 years of Experience

• Experience in the finance sector in Luxembourg and or in an AML/KYC and/or compliance department.
• Good knowledge of the Microsoft suite.
• Basic knowledge of AML laws and regulations.
• Good oral and written communication skills in both English and French.
• Must have communication, results-focused.
• Able to innovate, change and continuous improvement.
• Able to team, technical awareness.
• Must have regulatory awareness, commercial awareness.

Qualifications: BS in Information Systems with 3 years of Experience

• Experience in a commercial role (preferably in a digital environment).
• Able to use both planning and forecasting tools to determine risks and opportunities.
• Strong negotiation skills.
• Experience in KYC or KYB.
• Comfortable working in an ever-changing environment, solution-oriented and enjoy working in a dynamic business.
• Able to true entrepreneur and love to make decisions.
• Experience in vendor management and vendor operations.
• Excellent time management skills.
• Must be interested in online platforms, especially in business/services/products related topics.
• Good market overview and drive for excellence.
• Excellent stakeholder management.
• Able to manage several vendors at once and have them aligned on the quality of their output.
• Excellent communication skills.
• Fluent in English.

Qualifications: BS in Risk Management with 5 years of Experience

• Solid knowledge of AML laws and regulations in Luxembourg.
• Must have analytical skills and attention to detail.
• Ability to multitask and to take immediate action.
• Able to proactively with the ability to take initiative and ownership.
• Ability to set the priorities for the team, to meet the deadlines, and to report on their activity to their management.
• Must have a positive attitude.
• Excellent organization and communication skills.
• Must have project management skills.
• Fluent in English (written and spoken).
• Knowledge of other languages.

Qualifications: BA in Criminal Justice with 6 years of Experience

• AML-related work experience in a financial services institution, preferably Funds Industry (hedge and Private Equity).
• Excellent knowledge of AML Regulations in Ireland and other jurisdictions such as Cayman, Guernsey, Luxembourg, and Malta.
• Expertise and understanding of the Transfer Agency business.
• Experience in Private Equity or Real Estate funds.
• Knowledge of regulations impacting the financial services.
• Demonstrated leadership experience coupled with superior communication skills.
• Strong knowledge of financial crimes risks and the prevention and mitigation processes and controls.
• Strong knowledge of control frameworks.
• Ability to design and evaluate the effectiveness of controls embedded within business processes.
• Strong understanding of the Compliance Management Systems and the regulatory frameworks that apply to financial institutions.
• Good understanding of regulatory requirements that apply to the financial services sector and banking operations.

Qualifications: BA in Political Science with 8 years of Experience