Job Summary: 

• Responsible for leading a team of technical writers that will develop and maintain KYC WKO Knowledge Management assets.
• Develop technical writers and a coaching team for continuous improvement and growth.
• Review assets to ensure final approved documentation conforms to prescribed templates, style guidelines, and supports KYC policies and operational processes.
• Champion and adhere to the WKO Change Readiness process.
• Responsible for Knowledge Management asset impacts by participating in project workstreams.
• Coach technical writers to write user-friendly materials that meet the needs of the target audience, translating knowledge into content that sets users up for success.
• Manage communication and meetings with project teams and key business partners, and escalate challenges.
• Work with technical writers to meet tight deadlines to quickly implement knowledge assets resulting from policy and process changes.
• Establish working relationships and routinely interface with Stakeholders, Technology, Subject Matter Experts (SMEs), Compliance, and any other relevant party.
• Formulate observations and recommendations for process improvement, risk mitigation, and improved controls.
• Cross-train and collaborate with peers.
• Ensure the writers have the appropriate support to facilitate reviews with Stakeholders, including the Process Owner, Management, Testing and Compliance, securing all approvals for procedures.

Skills on Resume:

• Team Leadership (Soft Skills)
• Technical Writing (Hard Skills)
• Knowledge Management (Hard Skills)
• KYC Compliance (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Change Management (Hard Skills)
• Quality Assurance (Hard Skills)
• Writer Coaching (Soft Skills)

Job Summary: 

• Work closely and collaboratively with the European Head of Compliance.
• Manage the workstreams active in compliance and effectively delegate responsibilities and ensure deadlines are adhered to.
• Formulate solutions to resolve compliance-related challenges that are suitable for the nature of the business and its overall risk appetite.
• Ensure that methodologies adopted both for the business risk assessment and customer risk assessments are managed, relevant and aligned to the overall risk appetite of the business.
• Proactively maintain knowledge and awareness about regional compliance requirements and changes to them over time.
• Review compliance-related escalations from the Compliance team to determine whether these fall within the business risk appetite.
• Manage multiple work streams around the compliance program and provide valuable input into the buildout of the function.
• Develop and maintain internal compliance procedures.
• Manage Compliance officers to ensure work streams are on track and to highlight any issues that may arise efficiently.

Skills on Resume:

• Compliance Management (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Risk Assessment (Hard Skills)
• Workstream Coordination (Hard Skills)
• Policy Development (Hard Skills)
• Decision Making (Soft Skills)
• Stakeholder Collaboration (Soft Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Manage client and partner expectations in an understanding and consultative manner.
• Catalyst for change to drive integration and optimization across the KYC program.
• Exhibit a strong sense of ownership and accountability.
• Ensure KYC/AML deliverables are met and hold internal partners accountable.
• Demonstrate ongoing understanding of KYC/AML processes and work through delays and/or challenges.
• Escalate appropriate risk items and drive issues to closure.
• Accountable for portfolio management while maintaining timeliness and quality expectations.
• Demonstrate a metrics and data-driven approach to managing a body of work.

Skills on Resume:

• Client Relationship Management (Soft Skills)
• Change Leadership (Soft Skills)
• Ownership Mindset (Soft Skills)
• KYC AML Knowledge (Hard Skills)
• Risk Escalation (Hard Skills)
• Issue Resolution (Soft Skills)
• Portfolio Management (Hard Skills)
• Data Driven Management (Hard Skills)

Job Summary: 

• Manage the due diligence and client life-cycle process for customer, vendor, and counterparty relationships from initial onboarding
• Responsible for periodic and trigger-event driven reviews and offboarding and exit process for customers, counterparties and vendors/suppliers.
• Ensure that appraisals and competency assessments are completed for members of the Client Onboarding department, and that opportunities to develop their skills, knowledge and abilities are provided.
• Provide subject matter advice and guidance to the Deputy Head of Client Onboarding and Senior Manager, Correspondent Banking Due Diligence, as well as the wider Client Onboarding department, with regard to customer due diligence and enhanced due diligence.
• Draft, maintain and where relevant update client onboarding/client life-cycle operating procedures for the department in line with the Bank's policies and procedures, and ensure these are effectively implemented and embedded.
• Ensure support and guidance are provided to Relationship Managers with regard to due diligence and client life-cycle requirements.
• Work closely with Relationship Managers in maintaining adequate Service Level Agreements (SLAs) for the timely completion of due diligence records.
• Maintain ownership of the Client Lifecycle Management system and ensure relevant enhancements are identified, scoped and implemented.
• Ensure adequate records are kept with regard to the steps that have been taken in terms of due diligence and client life-cycle management of individual relationships.
• Provide sign-off (confirmation that KYC has been completed satisfactorily) for all client accounts (both new and existing clients at the point of onboarding and refresh and remediation.
• Identify, manage, initiate and execute projects and initiatives to improve the operational effectiveness of the Client Onboarding department.
• Provide relevant and timely Management Information (MI) to senior management and relevant governance and oversight committees on the operational and risk management effectiveness (i.e., Key Performance Indicators) of the Client Onboarding department.

Skills on Resume:

• Client Due Diligence (Hard Skills)
• Client Lifecycle Management (Hard Skills)
• KYC Sign Off (Hard Skills)
• Policy Procedure Drafting (Hard Skills)
• Stakeholder Advisory (Soft Skills)
• Team Development (Soft Skills)
• Process Improvement (Hard Skills)
• Management Reporting (Hard Skills)