JUNIOR SYSTEM ADMINISTRATOR SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Dec 24, 2025 - The Junior System Administrator delivers exceptional Help Desk support in a mixed OS environment (Windows, macOS, Linux) with strong troubleshooting and communication skills. This role requires proficiency with tools like Jira, Jamf, Intune, AWS/Azure, and scripting (Python, Bash, PowerShell), along with the ability to prioritize tasks and optimize processes. The administrator also thrives in a collaborative, service-oriented setting and ideally aligns with BibleProject’s mission.

Essential Hard and Soft Skills for a Standout Junior System Administrator Resume
  • Windows Administration
  • Network Troubleshooting
  • Account Management
  • System Monitoring
  • Hardware Support
  • Software Deployment
  • Patch Management
  • Active Directory
  • Security Compliance
  • Technical Documentation
  • Problem Solving
  • Team Collaboration
  • Customer Communication
  • Issue Escalation
  • User Training
  • Time Management
  • Client Relations
  • Process Optimization
  • Requirement Analysis
  • Service Improvement

Summary of Junior System Administrator Knowledge and Qualifications on Resume

1. BS in Information Technology with 3 years of Experience

  • Hands-on work experience in a similar position
  • Experience with databases, networks (LAN, WAN), and patch management
  • Knowledge of system security (e.g., intrusion detection systems) and data backup/recovery
  • Strong analytical skills with the ability to think and act with accuracy in a fast-paced environment
  • Effective organizational skills and the ability to set priorities to meet strict deadlines
  • Familiarity with various operating systems and platforms
  • Critical thinker and problem-solving skills
  • Great interpersonal and communication skills

2. BS in Computer Science with 5 years of Experience

  • Experience working for a Managed Service Provider
  • Ability to understand and support 24/7 infrastructure and business-critical applications
  • O365 Administration experience
  • Previous Mac OS experience
  • Active Directory, Group Policy, and DNS experience
  • Ability to configure and install various computer and Windows servers (break and fix issues with Printer, Workstation, Server Hardware
  • Knowledgeable in VMware/Hyper-V virtualization
  • Understanding TCP/IP, DNS, DHCP, WAN, LAN, VOIP, WLAN
  • Knowledge of virtualization/cloud computing technologies, VMware, and performing P2Vs
  • Experience in network troubleshooting firewalls/routers/switches (Cisco, SonicWall, Meraki, Fortinet, etc.)
  • Experience in Azure AD administration

3. BS in Cybersecurity with 6 years of Experience

  • Knowledge of TCP/IP protocols and network architecture
  • Knowledge of Windows, OSX, and Linux operating systems
  • Basics of Windows Server (AD, DHCP, DNS), Linux Server (Nginx/Apache), SQL (MS SQL Server, PostgreSQL)
  • Excellent customer service skills, strong attention to detail, and with ability to multitask
  • Good communication in English (both written and spoken)
  • Knowledge of WDS, WSUS systems
  • Knowledge of scripting language, e.g., Bash, PowerShell, Python, and Cloud solutions
  • Well-organized and self-driven person
  • Good analytical and problem-solving type

4. BS in Computer Engineering with 7 years of Experience

  • DoD 8570 Certification (Sec +, CASP, CISSP)
  • Active Top Secret/SCI Clearance
  • ITIL Foundation Certification
  • Scripting experience, including PowerShell
  • Solid experience installing and configuring computer systems and applications for a large company
  • Extensive experience working with different operating systems
  • Comfortable working in and assisting others through the company's IT Service Management platform
  • Excellent time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Ability to prioritize and manage several milestones and projects efficiently
  • Consummate professional in correspondence and interaction with customers and clients
  • Solid experience with Group Policy Objects (GPOs), writing and troubleshooting, including software deployment and security settings, and configurations.
  • Advanced knowledge of Microsoft operating systems, software packages, and products, including working knowledge of Windows 10
  • Working knowledge and understanding of Desktop operating systems methodologies (file system, registry, services, etc.), as well as system tools and remote desktop support

5. BS in Software Engineering with 2 years of Experience

  • Practical experience with installation, administering, or troubleshooting Microsoft Windows Server and its most common roles (AD, DNS, DHCP, Cluster, File Server).
  • Experience with server virtualization technologies, including VMware ESXi or Hyper-V.
  • Basic Networking knowledge (understanding the OSI model, network device roles, and related troubleshooting commands).
  • Basic understanding of server hardware components and their function.
  • Basic knowledge of Backup tools, SAN, or NetApp
  • Experience with a ticketing system and ITIL knowledge
  • English Language on a work level.
  • Strong analytical and problem-solving abilities.
  • Positive attitude and strong work ethic.
  • Ability to work in a challenging and dynamic environment.

6. BS in Network Engineering with 3 years of Experience

  • Experience with Microsoft Windows Systems Administration
  • Experience supporting a mixed environment organization (Windows/UNIX/Mac)
  • Enterprise experience supporting Windows Server and Active Directory Services
  • Familiarity with deploying and updating software/policies via GPO
  • Basic troubleshooting and problem-solving abilities
  • Good communication, documentation, and customer service skills
  • Scripting knowledge (PowerShell, Batch, VBS, etc.)
  • Knowledge of Smart Cards
  • Be able to overcome challenges in the fast-changing tech world

7. BS in Information Systems with 2 years of Experience

  • Experience in a Help Desk role with an Information Technology background.
  • Comfortable in a mixed OS environment, including Windows, macOS, and Linux
  • Strong troubleshooting and problem-solving skills
  • Strong interpersonal skills with a high emotional intelligence
  • Strong verbal and written communication skills
  • Demonstrated ability to prioritize, organize, and manage work assignments
  • Demonstrated ability to research, collect, and analyze requirements, specifications, and related data
  • Self-motivated problem solver and collaborator.
  • Ability to consistently deliver amazing customer support
  • Passionate about finding efficiencies and optimizing processes
  • Understanding and/or appreciation for BibleProject’s content
  • Experience with the IaaS/PaaS platforms, including DO, AWS, Azure, etc.
  • Experience with the UEM/MDM systems, including Jamf, Intune, etc.
  • Knowledge of scripting and automation tools, including Python, Bash, and PowerShell
  • Experience with Help Desk systems, including Jira/JSD, Zendesk, etc.

8. BS in Applied Computing with 3 years of Experience

  • Excellent troubleshooting skills for PC/Mac/Mobile devices (iOS and Android), Microsoft Office, TCP/IP networking, and DNS
  • Experience with Windows and Mac OS’s
  • Ability to back up and disaster recovery solutions
  • Ability to apply Security solutions and best practices
  • Ability to phone system and perform troubleshooting
  • Must be a people-person to get hired here
  • Excellent communication skills, both verbal and written, technical and non-technical
  • Strong organizational skills, ability to balance priorities at multiple locations
  • Excellent documentation skills and comfortable with Visio
  • Critical thinking skills with problem-solving abilities
  • Ability to present ideas in user-friendly language
  • Ability to build and extend existing client relationships

9. BS in Data Science with 4 years of Experience

  • Ability to use computer business applications.
  • Considerable experience in the use of systems and business processes.
  • Experience with business analysis, business reporting design and development, data management, and new systems implementation.
  • Experience training adult learners in a workplace environment.
  • Knowledge and understanding of business analysis, business reporting design, data management, and new system implementation.
  • Ability to learn and understand WJS Canada’s structure, business operations, programs/services, and clientele.
  • Ability and interest in learning new systems.
  • Ability to facilitate transfer of knowledge, provide system expertise, and plan and deliver system training to internal stakeholders.
  • Ability to plan and meet deadlines, adapt to changing critical priorities, and at times work under pressure.
  • Ability to foster a cooperative work environment, work effectively both independently and as a member of a team, work effectively with a wide range of constituencies in a diverse community, and adapt.
  • Ability to work independently, as well as in a team environment.
  • Proficient in the use of MS Office (Word, Excel, Outlook, PowerPoint), SharePoint online.
  • Excellent analytical, investigative, sound conclusion, and problem-solving skills, with good attention to detail.
  • Ability to investigate, gather, analyze information, and draw sound conclusions.
  • Excellent interpersonal, communication, and relationship management skills.
  • Strong initiative, with the ability to identify and assess issues and propose solutions, take ownership of tasks, and drive them through to completion.

10. BS in Electrical Engineering with 2 years of Experience

  • Basic experience in installing, configuring, and troubleshooting Linux-based environments
  • Basic experience in installing, configuring, and troubleshooting Windows-based environments
  • Basic experience in configuring and troubleshooting of network protocols and technologies (VLAN, DNS, DHCP, Routing, VPN, Firewall)
  • Basic experience in configuring and troubleshooting of enterprise network devices (LAN/WLAN)
  • Basic experience with Virtualization and containerization (VMware)
  • Basic experience with Active Directory
  • Basic experience in installing, configuring, and troubleshooting Webservers (Apache, IIS)
  • Basic experience in installing, configuring, and troubleshooting Databases (MySQL, MSSQL Server)
  • Basic experience in configuring and troubleshooting Exchange Online
  • Good understanding of Office 365
  • Ability to support Windows users (Prepare Workstation for new employees, support the users in case of issues)
  • Excellent scripting skills (PowerShell)

11. BS in Systems Engineering with 4 years of Experience

  • Detail-oriented and able to manage multiple assignments autonomously and in a team setting
  • Proficient with clear and concise verbal and written communication
  • Willingness to learn new things and take on new tasks
  • Experience working in a data center environment
  • Knowledge of DoD Information Assurance practices, including the Security Technical Implementation Guide (STIG)
  • Effectively interact with peers, management, and the PRDC customer in a constantly evolving environment to ensure a positive customer experience and atmosphere in the workplace
  • Demonstrated experience maintaining the integrity and security of a Unix/Linux environment
  • Security+ CE or other DoD 8570-compliant (IAT Level 2) certification 
  • CCNA Security, CySA+, G SEC, Security+ CE, SSCP
  • Excellent virtualization experience

12. BS in Computing and Security with 2 years of Experience

  • Working experience as a system administrator and/or network support
  • Experience in Linux System Administration (Debian/ArchLinux)
  • Experience in the configuration of DHCP, DNS, VPN, and SSH services
  • Hands-on experience in data delivery and backup
  • Knowledge in using Web (Apache, nginx, etc.) as a service
  • Good knowledge of Systemd
  • Advanced understanding of bash scripting
  • Networking experience in TCP/IP, LAN, WAN, VPN
  • Willingness to learn new things, a structured, analytical way of thinking, and the ability to multitask
  • Good written and spoken English skills
  • Well-organized, team worker, with a customer-oriented approach, curious, resourceful, and with a problem-solving attitude to work

13. BS in Information Assurance with 4 years of Experience

  • Experience in application, Windows Server, and network administration.
  • Proficient in the design and management of Active Directory and Group Policy.
  • Experience administering Microsoft Office 365.
  • Experience using PowerShell or other scripting to automate production systems
  • Ability to apply technology and innovation to improve efficiency and solve problems.
  • Strong work ethic and commitment to continuous learning.
  • Ability to manage priorities and deliver initiatives with minimal supervision.
  • Highly customer service-minded with proactive communication.

14. BS in Information and Communications Technology with 3 years of Experience

  • Working knowledge of Linux, Red Hat, CentOS
  • Working knowledge of Networking (DNS, routing, switching, security)
  • Understanding of network firewall rule configuration, application-layer load balancers, and proxy servers
  • Basic understanding of web and application servers, Apache, and IIS web servers
  • Basic knowledge of database and caching technologies, MySQL, and MS-SQL Server.
  • Working knowledge of cloud computing on Amazon Web Services (EC2/RDS)
  • Experience with Logging, Monitoring, Reporting, and Alerting (Graphite, Logstash, Nagios, Sensu, or Statsd)
  • Working knowledge of System Patching and Virus protection Products
  • Programming and Scripting experience (Ruby, Python, PHP, or Perl)
  • Good English communication and writing skills
  • Self-motivated and a quick learner.

15. BS in Computer Networks and Security with 4 years of Experience

  • Junior-level to Mid-level knowledge of a variety of Windows operating systems and experience with Windows Server 2016
  • Mid–level Experience with Active Directory
  • Excellent troubleshooting skills
  • Knowledge of Windows Server Update Services (WSUS), System Center Configuration Manager(SCCM), and Microsoft AD tools
  • Experience with PowerShell scripting
  • Ability to effectively manage multiple competing priorities
  • Excellent written and oral communication skills
  • Previous government contract experience
  • Commvault Backup experience, MCTS (Microsoft Certified Technology Specialist)
  • Possess MCIP (Microsoft Certified IT Professional) and Security+

16. BS in Web Development with 6 years of Experience

  • Experience in Microsoft (Wintel) based Workplace Technology and delivery, with a strong background in the practical use, support, deployment, and management of medium to large-scale Wintel infrastructures.
  • Experience in designing, building, managing, and administering medium to large-scale Wintel desktop and heterogeneous end-point environments (physical, virtual, and tablet end points).
  • Experience with Win7, Win10, Office 365, and Mac-based environments.
  • Strong awareness and understanding of hardware, networks, software technologies, and applications.
  • Industry certifications (MCSE, etc.)
  • Strong business communication and interpersonal skills.
  • Ability to remain flexible to deliver business outcomes.
  • Proven experience in coordinating multiple stakeholders and 3rd parties to deliver successful outcomes in a time-sensitive environment.
  • Knowledge and understanding of industry trends and technology.

17. BS in Game Development with 4 years of Experience

  • Graphic design experience from a design or advertising agency or sports and entertainment entity
  • Competency in Adobe Creative Suite (Photoshop, InDesign, Illustrator, and After Effects)
  • Knowledge of After Effects and the ability to create original motion graphics
  • Solid design sense, thorough understanding of design theory, including principles such as color, typography, and composition
  • Competency with DSLR Cameras and photo manipulation
  • Knowledge of print production and the pre-press process
  • Familiarity with social media and digital user experience design
  • Experience with client relationships, understanding client needs, and meeting deadlines
  • Experience working collaboratively across multiple departments
  • Be able to work independently, as well as within a team
  • Capable of working on and managing multiple design projects at a given time, and executing quickly
  • Detail-oriented, especially under deadline pressure
  • Highly creative, with a balance of strategic vision and day-to-day productivity
  • Excellent verbal and written skills
  • Highly organized and communicative
  • Experience and passion for sports and/or entertainment
  • Ability to work nights and weekends

18. BS in Telecommunications with 5 years of Experience

  • Knowledge of server, printer, desktop, and imaging systems, including Microsoft Windows, Active Directory, including Group Policy, SQL Server, VMware Virtual Infrastructure, Routers, and firewalls, Enterprise backup systems, DNS/DHCP/VLAN’s and Printing systems.
  • Knowledge of the Microsoft Azure environment
  • Knowledge of Firewall technologies to include content and application filtering, traffic shaping, and network management
  • Experience in WiFi security, troubleshooting, and configuration
  • Excellent verbal, written, and interpersonal communication skills.
  • Ability to solve problems in stressful situations.
  • Strong attention to detail.
  • Strong time management skills.
  • Strong analytical skills

19. BS in Cloud Computing with 6 years of Experience

  • Systems Administration experience (SaaS applications, hardware, and networking services)
  • Direct experience with advanced use of Active Directory, specifically regarding Group Policy and endpoint management.
  • Strong experience with Windows/Linux server administration
  • Knowledge of DNS administration (CNAME, SPF, DKIM, DMARC, etc.)
  • Networking fundamentals (TCP/IP, DNS, DHCP, Routing, QoS)
  • Well-versed in Patch Management, Software Deployment, OS Imaging, and Deployment using deployment tools such as ManageEngine Desktop Central and/or Microsoft System Center Configuration Manager
  • Experience with network storage devices
  • Experience administering backups and recovery for critical systems
  • Strong knowledge of various scripting languages (PowerShell, Python, etc.)
  • Strong analytical and communication skills for relaying technical information to others
  • Strong customer service oriented, and a self-starter who can address customer issues effectively under tight deadlines

20. BS in Computer Forensics with 4 years of Experience

  • Experience using and administering Microsoft Office 365 Suite or Google Workspace
  • Experience as a Systems Administrator or similar role
  • Scripting experience (Automation, GAM, app scripts, PowerShell, etc.)
  • Must be a team player
  • Must be comfortable working in remote environments
  • Must be highly motivated
  • Professional-level written and verbal communication skills
  • Must be able to sit or stand for long periods of time

21. BS in Robotics and Automation with 2 years of Experience

  • Windows 10 Installation and Support
  • Knowledge of Azure AD
  • Knowledge of Windows Server and Active Directory
  • Knowledge of SharePoint, OneDrive, and Microsoft Office Applications
  • Support role with extensive user and system support experience.
  • Excellent communication skills, both written and verbal
  • Excellent customer support and customer relationship skills.
  • Ability to effectively self-manage time and prioritise support tickets based on type and severity of reported incident.

22. BS in Artificial Intelligence with 3 years of Experience

  • Experience in a support role in a corporate environment
  • Ability to write IT documentation and user manuals
  • Strong resourcefulness and problem-solving aptitude
  • Experience and knowledge of supporting Windows and OSX operating systems
  • Excellent communication skills
  • Must be able to occasionally travel to multiple sites (NY/NJ)
  • Basic knowledge of VMWare and Hyper-V
  • Experience with Active Directory, Group Policy, DNS, and DHCP
  • Basic knowledge of scripting languages and PowerShell
  • Experience with cloud services (Azure, AWS, O365, ServiceNow, Teams, etc.)
  • Familiarity with MS SQL Server or other database systems

23. BS in Engineering Technology with 2 years of Experience

  • Working experience with troubleshooting hardware, software, and networks
  • Working experience with Windows server/desktop configuration
  • Understanding of computer components with some hands-on experience (e.g., assembled the own PC)
  • Networking knowledge, IP, DNS, Firewalls, and AV software
  • Basic knowledge and experience with Hypervisors such as VMWare
  • Excellent attention to detail
  • Ability to think systematically/structurally/logically
  • Be able to communicate effectively, both verbally and in writing
  • Ability to think quickly and deliver autonomously
  • Strong customer-focused and outcome-oriented
  • Highly organised and able to prioritise tasks accordingly
  • Exposure to Cisco Products
  • Familiarity with cloud platforms/services, AZURE, Microsoft SharePoint, Power Automate, Forms, Snap Forms, Veeam Backup

24. BS in Programming and Software Development with 4 years of Experience

  • Knowledge of networking concepts, including LAN, switching, and firewalls
  • Knowledge and experience working with VMware virtualization technology
  • Experience with SAN environments
  • Linux and Windows installation and troubleshooting skills.
  • Data center experience, including Rackmount and Cabling
  • Ability to work well under pressure, be flexible, and meet deadlines
  • Experience in systems administration, including TCP/IP services (DNS, NTP, NfS, CIFS) on Linux and Windows
  • Active Directory knowledge and experience
  • Strong Firewall experience (Checkpoint)
  • Excellent monitoring experience (Nagios)
  • Basic scripting knowledge

25. BS in Technical Management with 3 years of Experience

  • General Networking knowledge of LAN/WAN setups and concepts
  • Strong understanding of Active Directory
  • Hands-on hardware troubleshooting experience
  • Experience performing Support work
  • Experience and ability to work in a high-stress/fast-paced environment
  • Experience supporting pharmaceutical lab and office networks and applications
  • Must be Fluent in English.
  • Excellent analytical abilities, project and time management skills, with the ability to work on multiple projects simultaneously.
  • Excellent verbal and written communication skills.

26. BS in Information Technology Administration and Management with 7 years of Experience

  • Database, network administration, or system administration experience
  • System administration and IT certifications in Linux, Microsoft, or other network-related fields
  • Working knowledge of virtualization, VMWare
  • Strong knowledge of systems and networking software, hardware, and networking protocols
  • Experience with scripting and automation tools
  • Proven track record of developing and implementing IT strategy and plans
  • Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.
  • Knowledge of Networking and web protocols.
  • Good written and verbal communication skills (French and English)
  • Knowledge of Microsoft Office applications (MS Excel, MS Word, and MS PowerPoint)

27. BS in Health Informatics with 2 years of Experience

  • Strong interpersonal skills and ability to work well with others
  • Understanding of TCP/IP basics like IP addressing, subnets, and VLANs
  • Excellent problem-solving and troubleshooting skills
  • Must have excellent verbal and written communication skills, both Greek and English
  • Ability to troubleshoot issues and outages
  • Strong resourcefulness and problem-solving aptitude
  • Understanding of networks and network routing
  • Knowledgeable about the administration of Windows and Microsoft 365

28. BS in Computer and Information Technology with 3 years of Experience

  • Experience in a fast-growing start-up with 100+ employees
  • Knowledge of office infrastructure and networking
  • Ability to add a critical view on the hardware and software spend
  • Experience with Active Directories (G-Suite)
  • Be a team player who effectively communicates
  • Passion for writing user-centric, yet effective and bullet-proof procedures, as well as for new technologies and new workflows
  • Experience with networking devices, e.g., routers, switches
  • Highly service-oriented and have strong communication skills in English

29. BS in Business Technology with 4 years of Experience

  • Working knowledge of installing, configuring, and troubleshooting Windows-based environments.
  • Experience with Microsoft Azure Cloud.
  • Experience with virtualization (e.g., VMware, Hyper-V).
  • Experience with monitoring systems (e.g., SolarWinds).
  • Knowledge of scripting language (e.g., PowerShell, Python, Batch).
  • Working knowledge of Networking Fundamentals and Protocols.
  • Strong understanding of best practices in Systems Administration
  • Be able to communicate effectively with teammates and other departments to develop solutions

30. BS in Multimedia Computing with 3 years of Experience

  • Experience with Windows/Linux Systems, AWS, Automation, and Configuration Management 
  • Ability and passion for learning new technology and tools
  • Ability to analyze support requests and prioritize them based on impact
  • Ability to actively manage help desk tickets and internal IT tasks, without getting distracted by email, chat, or other ad hoc communication
  • Be able to teach end users about IT technologies or solutions to their issues in an easy-to-understand way
  • Ability to actively look for effective tasks to complete in times of low ticket volume.
  • Familiarity with Active Directory and Group Policy
  • Experience in Systems Administration
  • Excellent written and verbal communication skills

31. BS in Systems and Network Administration with 2 years of Experience

  • Basic system admin skills, including environment provisioning, basic networking, security configuration, etc.
  • Ability to create and edit scripts (Python, PowerShell, or similar)
  • Good administration skills in Windows, Linux, or other UNIX variants
  • Strong English communication skills
  • Experience as a System Administrator in a cloud environment
  • Experience with Amazon Web Services and/or Azure
  • Familiarity with the administration of Windows Server
  • Familiarity with the administration of Microsoft SQL Server

32. BS in IT Security with 1 year of Experience

  • Experience building PCs, particularly with Linux operating systems
  • Knowledge of troubleshooting Windows, Mac, or Linux operating systems
  • Demonstrable technical knowledge regarding gaming hardware
  • Strong written and verbal communication
  • Proficiency in at least one major scripting language, such as Bash, Perl, or Python
  • Ability to self-manage and learn independently, as well as take direction
  • Knowledge of servers and virtual machines (VMs) servers
  • Excellent troubleshooting skills and the ability to problem-solve

33. BS in Network and Telecommunications with 2 years of Experience

  • Familiar with various operating systems and platforms (Windows 10, Mac OS)
  • Networking experience (LAN, WAN)
  • Knowledge of security systems
  • Ability to use Active Director, PowerShell, Office 36, and deploy Windows
  • Strong written and verbal communication skills
  • Strong hardware troubleshooting skills
  • Strong networking topology and concept skills
  • High-level problem-solving abilities
  • Ability to manage shifting priorities

34. BS in Computer Systems Technology with 3 years of Experience

  • Experience in administration, configuration, and maintenance in Windows and Linux environments
  • Experience/knowledge of server management (Windows 2012)
  • Experience in Virtualization (Hyper-V, VMWare)
  • Proactive and efficient with strong organizational skills
  • Ability to multitask, prioritize, and work independently
  • Be able to work on a call schedule
  • Knowledge in programming and SQL.
  • Strong analytical, evaluative, and problem-solving skills, and multitasking.

35. BS in Computer and Network Security with 4 years of Experience

  • Excellent communication skills
  • Mastery of Microsoft Windows Desktop Operating Systems
  • Experience with Microsoft Windows domain environments and Active Directory
  • Experience in using macOS desktop operating systems
  • Experience with Google Workspace
  • Self-starter who can take initiative and work independently to achieve goals
  • Strong work ethic and ability to work under delivery pressures
  • Ability to work individually or manage a team in a variety of situations
  • Ability to plan, organize, prioritize, and provide reports on progress
  • Honesty, integrity, and professionalism
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