Job Summary: 

• Workstation installation, configuration, and maintenance
• Diagnose and troubleshoot hardware and network issues
• Technical support for software, mobile, and other hardware troubleshooting (computers, laptops, printers, conference systems, and mobile devices)
• Maintenance, installation, and upgrading of the company's technologies, including servers, backups, and storage.
• Train new system users and set up their accounts
• Monitor the performance of servers, software, and hardware
• Create and update technical documentation
• Respond promptly to employees' issues and requests

Skills on Resume: 

• Workstation Setup (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• Network Diagnostics (Hard Skills)
• Software Support (Hard Skills)
• System Maintenance (Hard Skills)
• User Training (Soft Skills)
• Performance Monitoring (Hard Skills)
• Technical Documentation (Hard Skills)

Job Summary: 

• Install, configure, maintain, and administer Windows-based information systems
• Configure Group Policy Objects (GPOs) and Organization Units (OU)
• Assist with the management of SQL environments
• Maintain McAfee ePO tools
• Utilize network monitoring tools in performing analytical and advisory functions related to network functionality.
• Assist with IA-related repairs in the operating environment.
• Manage accounts, network rights, and access to systems and equipment.
• Assist IA staff in identifying system vulnerabilities and performing incident response.
• Configure, optimize, and test information systems to ensure compliance with security policies, procedures, and technical requirements, utilizing the DISA SCAP Compliance Checker (SCC) tool and DISA STIGs
• Evaluate potential IA security risks and take appropriate corrective and recovery action for network devices.

Skills on Resume: 

• Windows Administration (Hard Skills)
• GPO Configuration (Hard Skills)
• SQL Support (Hard Skills)
• McAfee Management (Hard Skills)
• Network Monitoring (Hard Skills)
• IA Repair Support (Hard Skills)
• Account Management (Hard Skills)
• Security Compliance (Hard Skills)

Job Summary: 

• Configuring, updating, and assigning monitoring sets, reviewing monitoring alerts, working with the clients, Service Desk staff, and Technical staff to respond to alerts from proactive monitoring.
• Creation and administration of current and former User accounts
• Monitoring and completion of assigned tickets within Kaseya.
• Maintain the ability to anticipate user requirements and identify and resolve complex problems
• Perform situation analysis and recommendations for problem-solving.
• Maintain working knowledge of site-specific applications
• Printers and print server issue resolution.
• Deploy and configure agent software on desktops and laptops for clients, removing agent software from computers being retired, managing machine groups, and user accounts.
• Manage and deploy the company standard Image.
• Schedule auditing of hardware and software.
• Deploy and configure antivirus software to servers, desktops, and laptops, monitoring antivirus status, working with the clients, Service Desk staff, and Technical staff to troubleshoot virus-related issues and to perform virus/spyware/malware remediation work.

Skills on Resume: 

• Monitoring Configuration (Hard Skills)
• User Administration (Hard Skills)
• Ticket Management (Hard Skills)
• Problem Anticipation (Soft Skills)
• Situation Analysis (Soft Skills)
• Application Knowledge (Hard Skills)
• Printer Support (Hard Skills)
• Software Deployment (Hard Skills)

Job Summary: 

• Create reports for routine use and for automated monthly reports, creating reports for one-time, ad-hoc situations, scheduling, and configuring periodic reports for delivery to clients, reviewing monthly automated reports for accuracy, and confirming delivery.
• Creation of documents related to issue resolution and installation of network applications and related software.
• Work closely and assist the Systems Administrator with SAN Environment Administration
• Support Microsoft Operating Systems and Microsoft Office Products, including Access, Visio, and Project. 
• Work closely with the team's System Administrator for continuous training and issue resolution
• Initiate, follow through, and complete infrastructure projects by Management
• Oversee the provision of critical and essential infrastructure services to locations, both site and enterprise-wide
• Assist in deploying IT operation standards, processes, and procedures, and ensure production service levels are maintained
• Assist System Admin with defining and producing operational metrics on systems, databases, and network performance
• Deploy and manage networked printers
• Maintain compliance with governmental regulations such as HIPAA and NIST

Skills on Resume: 

• Report Creation (Hard Skills)
• Technical Documentation (Hard Skills)
• SAN Support (Hard Skills)
• Microsoft Support (Hard Skills)
• Team Collaboration (Soft Skills)
• Project Execution (Soft Skills)
• Infrastructure Oversight (Hard Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Remotely connecting to the client’s servers to install/troubleshoot roster sync utility/exporter tools.
• Be a point person between the client IT and MembersFirst
• Manage the DNS records of the clients in Amazon Web Services Route 53
• DNS updates, SSL certificate generation via Cloudflare, editing web configs and bindings in IIS, and updating the internal MRM system. 
• Create and manage SSH and FTP connections using clients such as FileZilla
• Manage Access for the internal team to the corporate environment.
• Account setup and management through Active Directory, VPN access, and managing access through IP Allow Listing. 
• Manage cloud-based Phone System via RingCentral.
• Assist with internal email issues as well as bulk mail deliverability.
• Be an escalation point of contact for internal help desk IT issues.
• Read error reports and event logs to diagnose the cause of failures or unavailability of web services and email deliverability issues.

Skills on Resume: 

• Server Remote Access (Hard Skills)
• Client Coordination (Soft Skills)
• DNS Management (Hard Skills)
• SSL Configuration (Hard Skills)
• Connection Setup (Hard Skills)
• Access Management (Hard Skills)
• Account Administration (Hard Skills)
• Phone System Support (Hard Skills)

Job Summary: 

• Plan and deploy Active Directory Domain Services.
• Overall responsibility for the company-wide Active Directory infrastructure.
• Proactively identify enhancements to existing configurations, technologies, and procedures to improve performance.
• Simplify deployment and operations by automating tasks.
• Maintain QEMU hypervisors for optimal performance proactively, ensuring scalability and stability.
• Maintain the company’s network hypervisors for optimal performance, ensuring scalability and stability.
• Maintain and create documentation of configuration, operation, and troubleshooting procedures.
• Respond to user requests and service requests and solve complex technical issues.

Skills on Resume: 

• AD Deployment (Hard Skills)
• AD Management (Hard Skills)
• Performance Optimization (Hard Skills)
• Task Automation (Hard Skills)
• QEMU Support (Hard Skills)
• Hypervisor Support (Hard Skills)
• Config Documentation (Hard Skills)
• Issue Resolution (Hard Skills)

Job Summary: 

• Monitors and logs all incoming helpdesk service requests and determines their priority, assignment, and resolution.
• Monitors issue resolution performance to meet KPM.
• Resolves all Level I and II issues and assigns Level III issues to personnel within the Infrastructure, ERP, or Development teams.
• Logs issue resolutions and adds to the knowledge base.
• Research solutions using internal experts or available online, or vendor resources.
• Learns Level III skills for the development and support of System Admin activities
• Communicates to internal customers system capability and availability information.
• Identify and escalate priority issues.
• Follow up customer calls, providing issue status.
• Resolve PC and Mac application software issues.
• Perform troubleshooting of PC, Mac, mobile device, and printer hardware issues.
• Manage and schedule third-party repair and support of listed hardware.
• Perform final configuration and delivery of new PC and Mac systems and accessories.

Skills on Resume: 

• Ticket Monitoring (Hard Skills)
• Issue Prioritization (Soft Skills)
• Level Support (Hard Skills)
• Knowledge Logging (Hard Skills)
• Solution Research (Hard Skills)
• Customer Communication (Soft Skills)
• Issue Escalation (Soft Skills)
• Hardware Troubleshooting (Hard Skills)

Job Summary: 

• Create and document processes for Standard MasterTag PC and Mac Setups to ensure high quality, consistency, and timely delivery.
• Troubleshoot and resolve email issues with users.
• Troubleshoot and coordinate with third-party support for IT equipment throughout the organization, including portable terminals, handheld scanners, specialized label printers, printers, copiers, telephones, and other network-attached equipment.
• Utilize tools to manage inventory of PC, Mac, mobile, and printer hardware and software.
• Notify and provide security recommendations to management and teammates to safeguard the IT computer network and data.
• Perform high-level troubleshooting and resolution of network issues.
• Work closely with Infrastructure teammates and coordinate with members of the ERP and Development teams.
• Participate in Level III activities for desktop capabilities that cross over to the virtual server, terminal server, web server, network, time clock, door, and telephone system environments.
• Works to keep the IT intranet website up to date.
• Support the user department's use of the intranet, team/collaboration rooms, and secure FTP.
• Provides on-call support for MasterTag Server Room, Time Clocks, and Building Access.
• Provides support for shop floor, shipping, and warehouse management systems.

Skills on Resume: 

• Process Documentation (Hard Skills)
• Email Troubleshooting (Hard Skills)
• Equipment Coordination (Hard Skills)
• Inventory Management (Hard Skills)
• Security Awareness (Soft Skills)
• Network Troubleshooting (Hard Skills)
• Team Collaboration (Soft Skills)
• System Support (Hard Skills)

Job Summary: 

• Install, propagate, maintain, and take the various software products on centralized zSeries servers.
• Monitor the performance of the systems and the different components.
• Support the daily systems maintenance activities
• Perform problem determination and resolution
• Diagnose simple problems, propose and implement solutions adapted to customer needs
• Manage service requests and/or reported problems, follow up until resolution
• Create and maintain technical procedures and solutions documentation
• Implement solutions aimed at improving processes that involve the support of the clients.
• Ensure the performance of the systems and monitor the different components
• Participate in Disaster Recovery tests

Skills on Resume: 

• Software Maintenance (Hard Skills)
• System Monitoring (Hard Skills)
• Systems Support (Hard Skills)
• Problem Resolution (Hard Skills)
• Client Solutions (Soft Skills)
• Request Management (Soft Skills)
• Procedure Documentation (Hard Skills)
• Disaster Recovery (Hard Skills)

Job Summary: 

• Be responsible for the implementation, maintenance, and administration of Microsoft Windows systems and endpoint security.
• Implement, install, configure, monitor, troubleshoot, and evaluate existing and new versions of Microsoft Windows operating systems.
• Implement appropriate settings to improve and harden the security posture of endpoints, including restricting the use of local admin accounts and implementing of least privilege principle.
• Test and deploy security controls on OT endpoints.
• Be responsible for the integration of user workstations with Microsoft Windows server operating systems and Active Directory.
• Provide support to technical staff regarding system administration and usage.
• Provide support to Technicians who are involved in diagnosing and correcting system-related failures and performing system management activities
• Identify logical solutions to complex system administration and application problems.

Skills on Resume: 

• Windows Administration (Hard Skills)
• Endpoint Security (Hard Skills)
• Security Hardening (Hard Skills)
• Control Deployment (Hard Skills)
• AD Integration (Hard Skills)
• Technical Support (Soft Skills)
• System Assistance (Hard Skills)
• Problem Analysis (Soft Skills)

Job Summary: 

• Upgrading systems and processes for enhanced functionality and security issue resolution
• Providing support for all production and development environments and upgrading to new versions
• Designing, implementing, delivering, and supporting the Microsoft AX 2012 environment and associated services
• Being responsible for ongoing developments and service improvements, with recommendations
• Creating and maintaining documentation of complete environments, including system diagrams, failover testing, troubleshooting, and service specifications
• Analysing business requirements and producing technical specifications to IT applications standards
• Managing the change control process for production releases
• Setting up, documenting, and testing onsite failover for all production environments
• Managing and working with 3rd party support vendors
• Performance monitoring and analysis

Skills on Resume: 

• System Upgrades (Hard Skills)
• Environment Support (Hard Skills)
• AX Administration (Hard Skills)
• Service Improvement (Soft Skills)
• Environment Documentation (Hard Skills)
• Requirement Analysis (Soft Skills)
• Change Management (Hard Skills)
• Failover Testing (Hard Skills)

Job Summary: 

• Maintain, monitor, and troubleshoot physical and virtual server infrastructure
• Maintain, monitor, and troubleshoot the Windows server environment, including High Availability clusters
• Maintain, monitor, and troubleshoot network-based services, including File and Print services, Email, Active Directory, DHCP/DNS/WINS
• Install, maintain, and troubleshoot Windows desktops/laptops.
• Administration of Azure AD/AD user accounts and security permissions.
• Administration and support of Microsoft 365.
• Maintain, monitor, and troubleshoot IT infrastructure, including communications, office equipment, peripherals, software, and networks.
• Configure, maintain, monitor, and troubleshoot Windows software deployments
• Provide and maintain documentation of backup processes and retention periods
• Perform regular backup/restore operations, imaging operations, and testing.
• Develop and maintain training and technical documentation

Skills on Resume: 

• Server Maintenance (Hard Skills)
• Windows Troubleshooting (Hard Skills)
• Network Services (Hard Skills)
• Desktop Support (Hard Skills)
• Account Administration (Hard Skills)
• Microsoft 365 (Hard Skills)
• Infrastructure Support (Hard Skills)
• Software Deployment (Hard Skills)

Job Summary: 

• Prepare and maintain written documentation of server and application environments
• Work with department leaders to implement new software and hardware technologies
• Work with vendors to resolve issues, research and test possible workarounds, and implement long-term solutions.
• Work with the Director of Information Technology in implementing new technologies
• Serve as a role model for staff in demonstrating positive attitudes, appropriate attire and grooming, and an effective work ethic
• Day-to-day support for desk-based and remote users.
• Document and maintain IT compliance and audit checks, such as permission reviews.
• Train end-users on the use and features of the various operating systems and applications on the various platforms.
• Plan and assist with staff relocations around the office.
• Collaborate with the development team to solve application problems to meet end-user computing needs.
• Optimize computer systems by researching and recommending enhancements to system capabilities and performance.

Skills on Resume: 

• Documentation Management (Hard Skills)
• Technology Implementation (Hard Skills)
• Vendor Coordination (Soft Skills)
• User Support (Hard Skills)
• Professional Conduct (Soft Skills)
• Compliance Tracking (Hard Skills)
• User Training (Soft Skills)
• System Optimization (Hard Skills)

Job Summary: 

• Ensure open communication and transparency to assist staff in identifying and overcoming IT support issues.
• Monitor and respond to incoming requests relating to IT issues.
• Maintain computer systems and act as support if any system goes down.
• Be responsible for PC's, printers, servers, and related equipment (monitor, keyboard, mouse, hard drive, etc).
• Maintain user PCs, including upgrades and configuration.
• User administration (setting up and maintaining accounts).
• Keep an inventory of all equipment, software, and license users.
• Install, configure, and upgrade PC software.
• Network, TCP/IP, VPN, Cloud exposure.
• Update hardware and software packages.
• Install computer and network systems.
• Remove malware and other security threats.

Skills on Resume: 

• Communication Support (Soft Skills)
• Request Monitoring (Hard Skills)
• System Maintenance (Hard Skills)
• Hardware Support (Hard Skills)
• PC Management (Hard Skills)
• User Administration (Hard Skills)
• Inventory Control (Hard Skills)
• Software Installation (Hard Skills)

Job Summary: 

• Provide support and maintenance of all computers, servers, tablets, network equipment, and other devices in the organization
• Implement and maintain industry best practices in all areas of internally used and supported technology (ITIL)
• Create new user accounts, set up IT equipment for employee use, perform software installation and configuration
• Provide IT support to all departments at the Lancaster location
• Provide end-user support by utilizing the internal Help Desk ticket monitoring system
• Assist in the planning and implementation of network security, including managing host security, file permissions, and file system integrity.
• Acquire an understanding of email security systems in Office 365.
• Maintain and improve the company network (LAN) by configuring and optimizing network switches and devices
• Document policies, processes, and procedures associated with new technologies
• Manage and perform various system upgrades and new system implementations on physical servers, virtual servers, laptop computers, desktop computers, printers, mobile phones, tablets, and all other devices
• Provide end-user support for devices and software, and educate users on the proper use of IT equipment
• Interface with 3rd-party IT service providers and contractors

Skills on Resume: 

• Device Support (Hard Skills)
• Best Practices (Hard Skills)
• User Setup (Hard Skills)
• IT Support (Hard Skills)
• Ticket Handling (Hard Skills)
• Security Management (Hard Skills)
• Network Optimization (Hard Skills)
• Policy Documentation (Hard Skills)

Job Summary: 

• User account maintenance, OU organization, computer object management, and group policy management.
• Windows server and client patching
• Database installation and backup (MSSQL, MariaDB)
• Manage VMware resources and servers
• Google Apps management and SAML configuration.
• Assists the Senior Systems Administrator in evaluating and designing new systems.
• Serves as primary backup to Senior Systems Administrator
• Be responsible for ensuring regular backup of all college systems
• Coordinates with the Senior Systems Administrator and the Network Analyst on issues about the campus-wide and colocation network infrastructure

Skills on Resume: 

• Account Management (Hard Skills)
• Windows Patching (Hard Skills)
• Database Backup (Hard Skills)
• VMware Management (Hard Skills)
• Google Administration (Hard Skills)
• System Evaluation (Soft Skills)
• Backup Oversight (Hard Skills)
• Infrastructure Coordination (Soft Skills)

Job Summary: 

• Provide Tier I support to the GEOINT Search and Retrieval Tool (GSR)
• Monitor and communicate with internal customers (Tier II/PMO) and external customers (Enterprise Service Center) regarding incident and change management for the program
• Provide input to update the Enterprise Service Center (ESC) response procedures
• Provide inputs to the ESC to ensure correct and comprehensive monitoring of the system
• Provide basic support to resolve user issues by the ESC or PMO
• Monitor the ServiceNow Ticket Queue for new changes and incidents
• Provide incident change support to the Tier II service technicians and the Yorktown program
• Coordinate with the Enterprise Service Center regarding incidents and changes
• Monitor and coordinate all alert notifications associated with the GSR tool
• Utilize industry best practices for handling and coordinating incidents and changes

Skills on Resume: 

• Tier Support (Hard Skills)
• Customer Communication (Soft Skills)
• Procedure Input (Hard Skills)
• System Monitoring (Hard Skills)
• User Support (Hard Skills)
• Ticket Management (Hard Skills)
• Incident Coordination (Soft Skills)
• Alert Handling (Hard Skills)

Job Summary: 

• Deploys computers for end-users.
• Troubleshot end-user support items such as laptops, desktops, printers, scanners, and mobile smartphones related to desktop infrastructure, following department standards and security policies. 
• Assists with users' accounts, password resets, account creation, and deletion through Active Directory and Office 365.
• Maintains communication with users on incidents through the ticketing system until completion.
• Installs and upgrades new company-supported software for users.
• Tracks inventory of IT assets.
• Monitors security software services and remediates. 
• Proposes changes and system improvements to the IT Manager for consideration and implementation.
• Ensures that work is carried out within SLA and following department guidelines.
• Maintain positive working relationships with vendors.
• Assists the Systems Administrator with server maintenance and networking.
• Participates in after-hours on-call rotation. 

Skills on Resume: 

• Computer Deployment (Hard Skills)
• End-User Support (Hard Skills)
• Account Management (Hard Skills)
• User Communication (Soft Skills)
• Software Installation (Hard Skills)
• Asset Inventory (Hard Skills)
• Security Monitoring (Hard Skills)
• System Improvement (Soft Skills)

Job Summary: 

• Install, support, upgrade, and maintain Windows, Linux, and MAC workstations
• Manage desktops/applications of users on Windows, Linux, and MAC
• Make use of software tools, technologies, and industry practices that will benefit the company.
• Maintain and extend the Microsoft Cloud platform
• Set up, maintain, and extend the office networks, e.g., LAN, Wi-Fi, VPN
• Develop and maintain documentation on infrastructure, software, systems, and disaster recovery methodology
• Follow and develop procedures and guidelines to install, patch, configure, customize, troubleshoot, upgrade, integrate, and maintain systems.
• Install and troubleshoot Windows 10 workstations (OS, software, antivirus, etc.)
• Create and configure user accounts on the company tools
• Prepare the workplace for the new employees (Install PC, phone, network cables)
• IT support for internal users (troubleshooting, installing printers, configuring email accounts, replacing PC components, etc.)

Skills on Resume: 

• Workstation Support (Hard Skills)
• Desktop Management (Hard Skills)
• Tool Utilization (Hard Skills)
• Cloud Maintenance (Hard Skills)
• Network Setup (Hard Skills)
• Infrastructure Documentation (Hard Skills)
• System Procedures (Hard Skills)
• User Support (Hard Skills)

Job Summary: 

• Providing Systems Administration for all Walt Disney International-managed Linux and Unix servers
• Ensuring all Linux environments remain fully patched to adhere to corporate compliance
• Providing technical Linux support to the lines of business development teams and IT staff
• Managing Red Hat Satellite as a central management tool for the Red Hat estate
• Installing and upgrading new versions of the Operating Systems
• Performing capacity planning on all servers and working closely with the Infrastructure teams to fulfill the requirements
• Working closely with the line of business IT teams and third-party suppliers in identifying and resolving performance and connectivity issues
• Evaluating new releases of the Operating System and third-party products to ensure that the site is running the most appropriate products
• Providing support to the database administrators

Skills on Resume: 

• Linux Administration (Hard Skills)
• Patch Management (Hard Skills)
• Technical Support (Hard Skills)
• Satellite Management (Hard Skills)
• OS Upgrades (Hard Skills)
• Capacity Planning (Hard Skills)
• Issue Resolution (Soft Skills)
• DB Support (Hard Skills)

Job Summary: 

• Provide system administration services consisting of effective system/server provisioning, installation, configuration, operation, and maintenance of system hardware, software, and related infrastructure
• Perform multiple, highly complex, technical tasks to support the production environment, applications, system designs, configurations, hardware, utilities, and operational conditions
• Ensure the system's hardware, operating systems, software systems, and related procedures adhere to approved production configurations, system availability and reliability standards, and OEM system operation and maintenance procedures
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Aid users in accessing and using business/computer systems and monitors, and support computer processing
• Distribute output and control computer operation
• Work will be performed onsite full-time, in a 24/7 operational environment
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Collaborate with the tech team to improve the performance, efficiency, and scalability of tools

Skills on Resume: 

• System Provisioning (Hard Skills)
• Technical Operations (Hard Skills)
• Configuration Compliance (Hard Skills)
• Capacity Planning (Hard Skills)
• User Assistance (Soft Skills)
• Operation Control (Hard Skills)
• Backup Management (Hard Skills)
• Tool Optimization (Hard Skills)

Job Summary: 

• Be responsible for tech on and off boardings as well as for the maintenance, configuration, and reliable operation of computer systems (Mainly MacOS and iOS).
• First touch point for troubleshooting, providing 1st and partially 2nd Level Support within the Ticketing system (Atlassian Jira)
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, and prioritizing problems.
• Be responsible for covering Asset Management activities.
• Provide documentation and technical specifications for Taxfix employees
• Act on helpdesk support efforts, making sure all applications, MacBooks, and related equipment problems are resolved promptly with limited disruptions.
• Cooperation with stakeholders of other departments (HR, Office Management, IT Security, and Network Administrator) to complete company projects.
• Analyze programs and apps to improve their features and functionalities
• Provide documentation and technical specifications to IT staff for prioritizing problems, and assess the impact of issues.

Skills on Resume: 

• Onboarding Support (Hard Skills)
• Technical Support (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Asset Management (Hard Skills)
• User Documentation (Hard Skills)
• Helpdesk Operations (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• App Analysis (Hard Skills)

Job Summary: 

• Use a passion for technology to support the management and development of infrastructure, hardware, and software.
• Work with data and servers (we’re fully Linux-based), ensuring everything is backed up securely and testing recovery processes.
• Support Systems Administrator in reporting and team meetings.
• Design, implement, and monitor infrastructure
• User support and system provisioning
• Monitor and support multiple system environments (Linux and Windows Server)
• Support/install/migrate of Windows Server, VMware, and Exchange Server 2013/2016
• Support and administration of Office 365 and Azure
• Support the VMware ESXi environments, including activities such as maintenance and troubleshooting.

Skills on Resume: 

• Technology Support (Hard Skills)
• Server Backup (Hard Skills)
• Team Reporting (Soft Skills)
• Infrastructure Design (Hard Skills)
• User Provisioning (Hard Skills)
• System Monitoring (Hard Skills)
• Server Migration (Hard Skills)
• Azure Administration (Hard Skills)

Job Summary: 

• Troubleshoots at the physical level of the network, working with the network measurements hardware and software, as well as the physical checking and testing of hardware devices
• Maintains network infrastructure standards
• Reviews security footage from security cameras
• Provides direct support in the day-to-day operations of network hardware and operating systems
• Performs additions and changes to network hardware and operating systems, and attached devices
• Train and support the users about the company devices and mobiles.
• Train and support the users about tools and applications of personal computing (Outlook, Windows, Office, others...).
• Monitor and manage local and intranet connectivity.
• Update company devices constantly according to security policies.
• Maintain and troubleshoot different solutions by being a part of the 24/7 support team
• Optimize processes and deliver high high-quality experience to customers

Skills on Resume: 

• Network Troubleshooting (Hard Skills)
• Infrastructure Maintenance (Hard Skills)
• Security Monitoring (Hard Skills)
• Hardware Support (Hard Skills)
• User Training (Soft Skills)
• Application Training (Soft Skills)
• Connectivity Monitoring (Hard Skills)
• Process Optimization (Soft Skills)

Job Summary: 

• Install, configure, and maintain computers, networks, and related hardware and software
• Provide support for customers by receiving, logging, resolving, and/or escalating requests for service
• Support access control by performing tasks to include user account administration, password resets, and account auditing for Windows and Linux/UNIX-based systems
• Provide desk-side support, including installation, troubleshooting, and resolving computer and peripheral devices
• Perform diagnostics of system issues and maintain documentation.
• Configure network specifications, including interface configuration, routing protocols, VLAN management, and ACLs.
• Participate in the analysis and design of existing and alternative solutions.
• Analyze and evaluate network performance, including availability, throughput, and latency.
• Provides installation, configuration, and testing of equipment.
• Provide and review network polices and procedures.

Skills on Resume: 

• Computer Maintenance (Hard Skills)
• Service Support (Hard Skills)
• Account Administration (Hard Skills)
• Desk-Side Support (Hard Skills)
• Issue Diagnostics (Hard Skills)
• Network Configuration (Hard Skills)
• Solution Analysis (Soft Skills)
• Network Evaluation (Hard Skills)

Job Summary: 

• Carry out all the system administration tasks detailed in the RTOP Security Operating Procedures
• Security patches, updates, upload, distribution, and installation
• Issues and incidents troubleshooting
• Provide support to the RUE-X team for the aspects relating to the use of RTOPs in the RUE-X context.
• Contribute to enhance the RTOP operating procedures, in particular, the development of documentation related to the tasks performed (e.g., documentation of procedures applied) 
• Keep updated on all the documentation related to the tasks
• Test the products, including TIA Portal under development, from the customer's point of view.
• Estimate the cost and effort of the own test packages, and independently implement the test packages.
• Make a test plan and test cases based on user stories, implement testing, analyze, and debug, to ensure system design and user story statements are complete and conform to standards.
• Analyze the user story in order to define test cases and consider testability to give feedback to the product owner or other stakeholders.

Skills on Resume: 

• System Administration (Hard Skills)
• Patch Management (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Team Support (Soft Skills)
• Procedure Documentation (Hard Skills)
• Documentation Review (Hard Skills)
• Product Testing (Hard Skills)
• Test Planning (Hard Skills)

Job Summary: 

• Imagine working for an organization that truly believes in a set of values that drive its performance, define its culture, and help it grow.
• Imagine that in the center of it all is a team of individuals united in creating a diverse, unique workplace and business experience.
• Be responsible for the preparation of computer workstations in accordance with specifications.
• Be responsible for the provision of care for the company's computer infrastructure, control, and maintenance of computer hardware and software.
• Work with the client, and it is important that maintain a good relationship with the team.
• Maintain technical documentation of activities carried out.
• Microsoft oriented 2nd and 3rd level of support for the client’s business end users
• Safeguard optimal performance, availability, maintenance, and reliability of systems
• Perform maintenance, development, and provision of ICT systems, including system documentation
• Ensure maintenance and testing of the ICT Disaster Recovery Plan, and participate in the maintenance of the ICT part of the Business Continuity Plan
• Participate in handover activities of newly procured or developed software or systems to the production environment

Skills on Resume: 

• Workstation Preparation (Hard Skills)
• Infrastructure Maintenance (Hard Skills)
• Client Relations (Soft Skills)
• Technical Documentation (Hard Skills)
• Microsoft Support (Hard Skills)
• System Performance (Hard Skills)
• ICT Maintenance (Hard Skills)
• Disaster Recovery (Hard Skills)

Job Summary: 

• Contributes to the completion of specific programs and projects.
• Provides technical solutions to a range of difficult problems.
• Provides installation and troubleshooting support of a range of moderately complex issues for systems applications and related peripheral hardware.
• Provides incident response and performs customer support tasks.
• Deploys a variety of new hardware, software, and upgrades of existing installations.
• Prepares and maintains a range of documentation for processes and procedures related to computer systems and operations.
• Provide IT support within the growing company
• Collaborate closely with the first and second level support to create an excellent experience at SellerX when it comes to IT support
• Coordinate a smooth commissioning and maintenance of the hardware environment
• Research on the software and hardware issues and provide quick solutions
• Support solutions for the infrastructure
• Keep track of all networks, software, and hardware information to organize and ensure that regular backups are taken

Skills on Resume: 

• Project Contribution (Soft Skills)
• Technical Solutions (Hard Skills)
• System Troubleshooting (Hard Skills)
• Incident Response (Hard Skills)
• Hardware Deployment (Hard Skills)
• Process Documentation (Hard Skills)
• IT Support (Hard Skills)
• Infrastructure Support (Hard Skills)