• Assists with System installations, hardware and software upgrades, diagnosing, repairing, and daily monitoring of enterprise systems, to ensure optimal Infrastructure performance and high availability.
• Research, evaluate, and implement methods for improving current systems and networking infrastructure.
• Configure, update, and document all aspects of hardware and software to ensure optimal performance, security, and standardization.
• Assists with the administration of Microsoft Windows Server 2012 – 2019.
• Assists with administering Microsoft Active Directory, and Domain architecture, NTFS permissions, DNS, DHCP, LDAP, TCP/IP, SMTP, SNMP, and other relevant protocols.
• Deploys system security patches to an enterprise environment.
• Fundamental VMware administration and virtualization.
• Fundamental Storage Area Network (SAN) administration.
• Assists with Enterprise Backup and Recovery administration, both physical and virtual.
• Data Center Infrastructure support (i.e., the tracking of equipment, equipment installation, moves, adds, and changes).
• Assists with the Management of cloud services such as Office 365 and AWS.
• Development, implementation, management, and monitoring of network policies and security protocols.
• Assists with the Management of networking infrastructure such as firewalls, routers, switches, and security appliances.
• Provide support to the helpdesk team for infrastructure changes and problem resolution.
• Gather system requirements and support several project teams in evolving, testing, and rolling out new applications and systems.
• Work with the application team and other systems owners to make improvements to the current infrastructure.
• Document processes and procedures and follow a formal change management procedure.

Skills: System Administration, Server Management, Active Directory, Network Protocols, Virtualization VMware, SAN Administration, Cloud Services, Infrastructure Security

• Ethically handles private, confidential firm and claimant data.
• Collaborates with Firm members to understand and support a variety of needs, including settlement portal modifications, data reporting, table creation and modification, etc.
• Creates, modifies, and maintains tables/databases in Excel.
• Acts as liaison on technical matters between the Firm and IT vendors (network administrators, developers, programmers, etc.).
• Assists with settlement portal implementation and training of internal and external users.
• Schedules and organizes testing for settlement portal modifications.
• Imports data files from firms into the settlement portal and resolves errors.
• Maintains portal performance by troubleshooting problems and resolving issues with the development team.
• Monitors portal performance and coordinates with the development vendor to establish action items to make it more efficient, user-friendly, etc.

Skills: Data Handling, Portal Management, Excel Database, Technical Liaison, User Training, System Testing, Data Importing, Issue Resolution

• Coordinate network software and hardware configuration, upgrades, and maintenance with external vendors.
• Installs and configures appropriate software and functions according to specifications.
• Provides orientation and guidance to users on how to operate software and computer equipment.
• Coordinates computer equipment needs with the Firm's management and places orders or purchases.
• Sets up new hardware, software, and peripheral equipment.
• Applies knowledge of computer software and hardware to provide technical support and guidance to resolve internal and external user problems.
• Coordinates service or replacement of defective products from vendors and manufacturers.
• Report network phone system changes and outages to external vendors.
• Train Firm members on network phone system access, message setup, system changes, etc.
• Reviews web content, links, and design, and provides necessary updates and enhancements promptly.

Skills: Network Coordination, Software Installation, User Training, Hardware Setup, Technical Support, Vendor Management, Phone Systems, Web Maintenance

• Perform with an attitude of learning and showing initiative to grow technically and professionally 
• Work within a team to support Windows Server environments that support internal and hosted applications for customers 
• Support end-users’ technical issues. 
• Administer and troubleshoot applications by adding users, managing access, and permissions 
• Work in Active Directory to manage users, passwords, and profiles 
• Support physical and VMWare servers in addition to web-servers, inclusive of patch management, upgrades, and migrations. 
• Monitor and troubleshoot production issues with server performance and availability 
• Professionally and efficiently communicate with internal teams and external clients 

Skills: Technical Growth, Windows Server, End-User Support, Application Administration, Active Directory, Server Management, Performance Monitoring, Client Communication

• Be responsible for managing daily operations related to VMware virtualized environments and Windows servers. 
• Monitor of physical and virtual systems, along with routine maintenance of systems. 
• Be responsible for maintaining systems and performance troubleshooting to provide a high availability of services.
• Research and staying on top of new technologies are critical.
• Be responsible for VMWare ESXi hypervisor, vSphere, vCenter, VSAN, Virtual switches, along with various virtual machines, including VMWare Horizon VDI (Virtual Desktop Infrastructure). 
• Routine maintenance and the build of additional physical hosts, virtual machines, and troubleshooting of systems and services.
• Be responsible for Windows servers that include the following services and operating systems, including Windows 2012 and Windows 2016 operating systems, Application services, file server, web services such as IIS, DFS, Windows updates, and troubleshooting. 
• Be responsible for maintaining hardware systems, including enterprise server hardware and storage arrays. 
• Configuring and troubleshooting issues related to hardware and driver components.
• Develop thorough documentation and procedures to maintain server infrastructure. 
• Acquire knowledge of backup systems along with cloud services, such as IaaS, PaaS

Skills: VMware Administration, Server Monitoring, Performance Troubleshooting, Virtual Infrastructure, Windows Server, Hardware Maintenance, Documentation Development, Cloud Services

• Assisting in the day-to-day operations of the datacenter, including troubleshooting and managing the network, hardware, software, and security.
• Assisting user administration in Active Directory, Exchange, and various other IT systems.
• Protecting IT systems and data via timely patching and upgrades to client and server operating systems and user applications.
• Executing regular security monitoring to identify possible intrusions.
• Monitoring backup operations (Rubrik) and performing restores.
• Researching, testing, and evaluating new software/systems/processes that may provide tangible benefits to IT administration or the company in general.
• Creating and updating IT-related documentation and procedures.
• Providing Tier 2+ technical support to end users.
• Tracking and maintaining inventory of hardware and software assets.

Skills: Datacenter Operations, Active Directory, System Patching, Security Monitoring, Backup Management, Software Evaluation, IT Documentation, Technical Support

• Adding and removing new users to the systems, either through the current automations or manually
• Organizing user and system settings to achieve efficiency in administration and use.
• Auditing and ensuring that current employee information is accurate across systems.
• Updating and managing access controls across all systems.
• Ensuring the use of security best practices.
• Working with Managers and 3rd party CRM agents to manage updates to the commonly used documents, such as contracts or customer notices.
• Working with stakeholders to evaluate and implement system settings changes.
• Keeping the office network running smoothly and up to date with the latest security patches.
• Evaluating work from home employees' networks for acceptable speed in the Contact Center.

Skills: User Administration, Access Management, Data Auditing, Security Best Practices, Document Updates, System Evaluation, Network Maintenance, Remote Assessment

• Monitoring work from home employees' network performance through the telephony system and making sure their network is performing up to requirements, and customers are not getting disconnected due to poor performance.
• Managing changes to the ticketing system, Zendesk, and working with the IT Director to design and implement routing, assignment, and automation changes to the system.
• Designing and documenting workflows and configurations, and keeping the documentation up to date.
• Training end users on how to use new systems as they are introduced through training meetings and the production of training documents.
• Working with the Junior Systems Developer and the IT Director to plan and execute the automation of common tasks and help create a robust network of interdependent systems to help increase organization and efficiency across the company.
• Assisting with managing and planning asset depreciation.
• Monitoring the device performance and evaluating equipment needs by department/title.
• Managing computer app updates and distribution through the MDM system.
• Assisting the Help Desk with escalated tickets that require Systems Administrator assistance to resolve.
• Researching and presenting alternatives to current systems and processes proactively.

Skills: Network Monitoring, Ticketing Management, Workflow Documentation, User Training, Process Automation, Asset Management, Device Evaluation, MDM Administration

• Handle day-to-day and rotating after-hours support for on-premises and remote users.
• Escalate issues to senior members.
• Install, troubleshoot, and maintain desktops, laptops, and printers.
• Hardware and software rollouts and refreshes.
• Administration of user and computer accounts and security group memberships in Active Directory.
• Microsoft 365 user account administration and application support.
• Maintain and routinely audit the technology asset inventory to validate integrity.
• Plan and implement staff relocations around the office.
• Create documentation for end-users and the technology department.

Skills: User Support, Issue Escalation, Hardware Maintenance, Software Deployment, Active Directory, Microsoft 365, Asset Auditing, Documentation Creation

• Configures, maintains, and optimizes servers running various Windows OS versions in standalone and virtualized environments.
• Perform PowerShell Scripting in an AD environment
• Designs and maintains customer infrastructures
• Optimizes Windows AD and GPOs to produce desired results
• Maintains and repairs technological equipment and peripheral devices
• Maintains user-level backups, monitors server backups, and escalates if backup fails
• Performs advanced network troubleshooting
• Performs regular system updates
• Works closely with and mentors Tier I and II staff.
• Provides technical assistance and training to system users
• Communicates and coordinates activities with the Service Desk
• Responds to customer inquiries and requests
• Escalates queries not resolved within the appropriate timeframe
• Documents customer interactions using designated programs and procedures
• Installs or assists in the installation of approved hardware, software, and peripheral components

Skills: Server Optimization, PowerShell Scripting, Infrastructure Design, AD Management, Backup Monitoring, Network Troubleshooting, User Training, Hardware Installation

• Plan, design, develop, evaluate, test, and integrate basic systems infrastructure, including the implementation of hardware and software solutions, both on-premises and in the cloud
• Assists with the implementation, installation, maintenance, support, and administration of infrastructures both on-premises and in the cloud (i.e., hardware, software, and various configurations)
• Implement vulnerability testing, threat analyses, and security checks (Security Assessments)
• Collaborate with engineering, product, and QA teams to resolve the problems and help integrate with existing pipelines and workflows
• Develop automation scripts and solutions for the purposes of streamlining, implementing, and testing enterprise applications
• Coordinates and documents system configurations and monitors transitions into production
• Performs root cause analysis on failed components and basic troubleshooting, and remediation
• Creates and maintains programmatic and technical documentation to ensure efficient planning and execution
• Performs all job functions in compliance with applicable federal, state, and local regulations and VHB policies and procedures

Skills: Systems Integration, Cloud Infrastructure, Security Assessments, Team Collaboration, Automation Scripting, Configuration Management, Root-Cause Analysis, Technical Documentation

• Perform standard Office 365 and Azure administration duties, including the deployment, monitoring, and independent diagnostics of the related systems such as Azure, SharePoint Online, Microsoft Teams, Exchange Online, and OneDrive
• Maintain internal systems such as Windows Server, virtual environments, storage, etc.
• Perform planning, analysis for capacity and future product releases
• Research new technologies and solutions, and provide recommendations
• Implement policies and procedures surrounding Information Technology
• Engage in maintaining, testing, and executing the Disaster Recovery plan
• Provide technical guidance to clients on a variety of issues via telephone calls, emails, and client requests
• Maintain a positive attitude while working in a dynamic, fast-paced environment

Skills: Office 365, Azure Administration, System Maintenance, Capacity Planning, Technology Research, Policy Implementation, Disaster Recovery, Client Support

• Assist in the use of computer hardware and software, including printing and installation, for enterprise individuals or organizations.
• Check network systems and assist customers at their designated location.
• Ensure a timely process through which problems are resolved and proper follow-up steps are taken.
• Provide support to end users on a variety of issues.
• Identify, research, and resolve technical problems.
• Respond to telephone calls, emails, and personnel requests for technical support.
• Document, track, and monitor problems to ensure a timely resolution.
• Provide tier one support to end users for either PC or hardware.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.

Skills: Hardware Support, Software Assistance, Network Checks, End-User Support, Technical Troubleshooting, Issue Resolution, Tier One Support, Service Restoration

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Support of the Salesforce instance (Sitetracker).
• Support of Salesforce users, profiles, roles, permissions sets, and other administrative responsibilities.
• Develop reporting based on requests from the Operations team.
• Be responsible for bulk uploads from the operations team.
• Be responsible for data cleanliness and identifying and resolving inaccuracies within the system.
• Organize and consolidate information from external sources to be put into Salesforce.
• Proactively collaborate with Operations to solicit feedback and to ameliorate existing processes.
• Develop a foundational understanding of the instance to provide support and train end-users.

Skills: Salesforce Support, User Administration, Report Development, Bulk Uploads, Data Quality, Information Consolidation, Process Improvement, End-User Training

• Ensure, in conjunction with third-party support providers, the timely provision of hardware
• Arrange in conjunction with 3rd party support providers, the disposal of redundant hardware
• Monitor third-party support tickets and act as an escalation point for internal staff members
• Perform system check processes for onboarding and offboarding
• Perform monthly system check processes for security permissions
• Maintain an accurate asset inventory
• Produce technical reports from various portals for Board Meetings
• Create and update technical documentation and knowledge base articles.
• Monitor system and infrastructure availability and performance (Baselines)
• Troubleshoot and assist with the resolution of network connectivity issues.
• Perform hardware upgrades and repairs
• Manage the re-provisioning of hardware devices such as laptops, phones, printers, and tablets
• Monitor the patch status of all devices
• Participate in continuous improvement activities to enhance team practices and maintain high-quality solutions.

Skills: Hardware Management, Asset Inventory, System Checks, Security Permissions, Technical Reporting, Documentation Maintenance, Network Troubleshooting, Patch Monitoring

• Provide global/super admin systems administration for cloud based SAAS platform
• Configure organization-level sharing settings
• Configure security settings for Drive
• Monitor and manage workspace health, including review of security audits
• Manage service requests according to policies and procedures
• Manage organization-wide settings for Meetings, Chat, and Calendar
• Manage user/account/profile properties
• Manage and configure Mobile Devices and End Points (Device Settings)
• Develop/configure rules/alerts/actions for data security
• Maintain essentials such as cloud platforms, operating systems, business applications, security tools, webservers, and email

Skills: Cloud Administration, Security Configuration, Workspace Monitoring, Service Management, User Administration, Device Management, Data Protection, Systems Maintenance

• Gather information to define and fix issues, including automation scripts
• Monitor, test, manage, and troubleshoot approved applications
• Keep up to date on new developments in the technology industry and provide guidance (Product Updates)
• Configure and manage/monitor the cloud management service using Google or approved 3rd party tools and scripts
• Assists others in accessing, consuming, utilizing, and exporting data for various analysis and reporting purposes. (Big Query, DataStudio, SQL Server)
• Monitor key metrics for cloud resources
• Create and update documentation, including standard operating procedures, policies, administrative instructions, after-action reports for system outages, task status updates, and customer reports
• Build and execute standard and ad hoc reporting
• Design effective and impactful reports and visualizations for business and technical audiences using tools such as Google Analytics, Google Sheets, Tables, Excel, Big Query, and Google Apps Script
• Professional experience designing dashboards for end-user data.
• Provide Tier 2/3 support to users on complex issues and cases that the helpdesk cannot solve

Skills: Issue Analysis, Application Monitoring, Technology Updates, Cloud Management, Data Support, Metric Monitoring, Documentation Development, Advanced Support

• Support Microsoft Windows server technologies (Server 201220162019) operating systems, Exchange, DNS and Active Directory, and virtualization platforms.
• Provide support for Office 365
• Provide Tier 1 and 2 desktop and application support, including new user setups, line of business application support, and hosted application support.
• Produce, maintain, and update technical documentation.
• Supporting and administering Azure AD
• Working with vendors to support organizational goals
• Maintain hardware inventory
• Troubleshoots and coordinates problem resolution with vendors, coordinates system and application software updates.
• Assists in the development and maintenance of internal standards and controls in accordance with credit union policies and procedures.
• Tests, installs, and documents requested programming support.
• Work with a diverse population and convey technical information into easy-to-understand concepts
• Ensure compliance with credit union policies and procedures.

Skills: Windows Server, Office 365, Desktop Support, Azure AD, Vendor Coordination, Hardware Inventory, Documentation Management, Compliance Support

• Assist with transferring knowledge to Team members
• Monitor and report on all system availability
• Monitor, record, respond, and resolve incidents and breakdowns in line with SLA requirements
• Perform communication and notifications to departments and clients
• Provide second and third line support to Field Support and Business Systems Teams
• Assist and complete escalation within specific timelines (Prioritizing of Calls)
• Perform a health check and task
• Ensure that the Data Center is always neat and that regular housekeeping is performed
• Ensure that access to the Data Center is controlled and secured
• Monitor existing systems and infrastructure according to company policy, procedures, and standards

Skills: System Monitoring, Incident Management, SLA Compliance, Communication Support, Advanced Support, Task Prioritization, Data Center Security, Infrastructure Monitoring

• Escalate incidents, tasks, and errors in a timely fashion
• Ensure resource utilization remains within the agreed customer SLA
• Ensure that all backups are up to date and that all critical data is backed up.
• Ensure Backup test restores are performed
• Ensure that the environmental conditions in the Data Center remain at optimal levels and are constantly monitored.
• Maintain user, security groups, application, physical network, and workstations security.
• Ensure that all hosted websites and DNS entries are reachable and available in line with the customer's SLA
• Ensure the Off-site backups and necessary documentation are updated
• Ensure that the stock of identified critical spares is kept and available
• Compile, assist, and approve monthly customer SLA reporting

Skills: Backup Management, SLA Compliance, Data Center Monitoring, Security Administration, Website Availability, Offsite Backups, Spare Inventory, SLA Reporting

• Help Desk Support for Windows and Linux-based program office IT network system.
• Serve as the entry point for customers by receiving, logging, resolving, and/or escalating requests for service.
• Support access control by performing tasks to include user account administration, password resets, and account auditing for Windows and Linux/UNIX-based systems.
• Provide resource management and scheduling of conference bridged and facilitation of secure conference rooms and meetings in classified facilities, and assist in setup and troubleshooting of secure VTC meetings.
• Provide desk-side support, including installation, troubleshooting, and resolving computer and peripheral devices, including drives, printers, scanners, input devices, and related equipment.
• Provide IT asset management to include capturing pertinent information for new assets, maintaining an accurate inventory of assets
• Prepare outdated assets for destruction, and schedule the removal of assets marked for destruction.
• Communicate system/network outages to the user community

Skills: Help Desk Support, Ticket Handling, Access Control, Secure Meetings, Desk-Side Support, Asset Management, Equipment Disposal, Outage Communication

• Provide world-class first-line support to the business Operations team
• Use modern admin tools to automate common tasks
• Support multi-site office IT needs for a growing office footprint
• Analyze the network and computer needs of the organization or establishment, and recommend systems to the senior staff
• Install computers, printers, wireless or other network connections, and applications
• Upgrade and repair computer systems, hardware drivers, and applications
• Manage users’ access to the network and permissions for users to change their computers or systems
• On-board and train new hires on how to effectively use the IT systems and software to support the business
• First-line support on all internal endpoints (MacBooks and PCs) and office equipment

Skills: First-Line Support, Task Automation, IT Analysis, System Installation, Hardware Repair, Access Management, User Training, Endpoint Support

• Support the overall health of technologies associated with the enterprise directory and messaging environment.
• Resolve tickets escalated from the service desk, including the administrative activities, and provide an EDM weekly messaging status report.
• Develop and maintain supporting documentation to improve success rates in completing service requests and incident resolutions. 
• Monitor the health of all EDM systems with the client event management tools and take corrective actions to address incidents that increase the availability of enterprise system services.
• Support the change management process, submit requests through the Change Approval Board, and participate in the Change Review Board. 
• Coordinate EDM maintenance to ensure all changes are known and reported to prevent erroneous reports of outages and reduce troubleshooting time for failed maintenance.
• Escalate product issues to the appropriate Tier III product group.
• Implement monitoring tool thresholds and conduct proactive event remediation.
• Ensure that any latency is identified and mitigated/remediated upon discovery in accordance with required response times.
• Provide analysis and remediation for DISA Security Technical Implementation Guidelines (STIG) for all responsible technologies in preparation for annual Commanders' Cyber Readiness Inspections (CCRI).

Skills: Directory Services, Ticket Resolution, Documentation Management, System Monitoring, Change Management, Maintenance Coordination, Event Remediation, Security Compliance

• Installing and monitoring the IT infrastructure of the company and its IT services
• Running the help desk and providing user support to maintain service quality
• Ensuring infrastructure security, responsible for security procedures and backup systems
• Providing infrastructure services for client projects (server installation, 3rd party relations)
• Monitoring the data center and taking all actions to maintain the high availability of services
• Providing DevOps support for software development projects
• Taking part in infrastructure-related projects
• Contributing to new project initiatives, typically as part of a virtual team

Skills: Infrastructure Monitoring, Help Desk, Security Management, Server Installation, Data Center, DevOps Support, Project Participation, Virtual Collaboration

• Maintaining high customer satisfaction by providing quality solutions
• Interfacing with government customers, other contracting companies, attending trainings, and ensuring that all requirements are established and fulfilled
• Ensuring best practices are followed
• Identifying and implementing system and process improvements
• Efficiently updating, tracking, and creating Help Desk tickets for individual users and programs
• Learning various IT systems and applications, and assisting in personnel development
• Analyzing and documenting processes and procedures
• Assisting in providing the best quality services and defining SLA’s and making sure all customers get the right attention

Skills: Customer Satisfaction, Best Practices, Process Improvement, Ticket Management, Systems Learning, Personnel Development, Process Documentation, Service Quality

• Work involves extensive communication, including verbal, written, and electronic interaction, and collaboration with people daily in order to provide exemplary service.
• Monitor and maintain Active Directory, Microsoft Office 365, VMWare vSphere infrastructure, and the day-to-day performance and availability of the Credit Union’s network and data storage. 
• Assist in technical aspects of application selection, development, and support, including network and hardware configuration concerns, compatibility issues, installations and upgrades, and data management.
• Review and manage audit findings in relation to IT. 
• Report and communicate to security and/or risk management personnel.
• Draft and maintain thorough documentation concerning network infrastructure and system configurations.
• Participate in planning, communications, system recovery, testing, and documentation for special project work.
• Support project teams and operational teams with assigned tasks
• System implementations, commissioning, bug fixes, and upgrades

Skills: Technical Communication, Active Directory, Infrastructure Monitoring, Application Support, Audit Management, Security Reporting, Network Documentation, System Implementation

• Be responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements.
• Performs software installations and upgrades to operating systems and layered software packages.
• Configures and manages UNIX and Windows operating systems, and installs/loads operating system software, troubleshoots, maintains integrity, and configures network components, along with implementing operating systems enhancements to improve reliability and performance.
• Monitors and tunes the system to achieve optimum performance levels.
• Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
• Resolution of incidents and job failures with documented procedures and coordination of recovery activities with various support teams.
• Engage the Incident Management team and Service Delivery Managers to ensure that incidents are resolved promptly.
• Document incident recovery activities by updating/closing tickets on a regular basis.
• Prepare incident reports detailing recovery actions and process improvements
• Participate in incident review meetings.

Skills: System Installation, Software Upgrades, OS Management, Performance Tuning, Data Integrity, Incident Resolution, Ticket Management, Recovery Reporting

• Responding to help requests from team members and clients
• Assisting team members or clients with technology-related issues
• Assisting the Site Lead with Project Planning and Deployment Strategies
• Troubleshooting and resolving hardware and software issues and requests
• Designing solutions to help resolve system-related business problems, meet user requirements, and streamline system workflows
• Developing relationships internally with the company, as well as externally with the clients
• Performing and assisting with equipment specification, setup, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Working experience with operations and maintenance of production systems and environments
• Providing Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems, including software and hardware deployment
• Managing helpdesk tickets and troubleshooting
• Implementing enterprise Mac/Windows/Linux laptop management

Skills: Help Request Support, Issue Troubleshooting, Project Assistance, Workflow Design, Client Relations, Equipment Setup, Production Maintenance, Laptop Management

• Assist efforts to support, implement, and recommend IT solutions at the corporate office and remote locations.
• Identify, diagnose, and resolve Level 1 and Level 2 issues.
• Provide one-on-one end-user problem resolution over the phone and in person.
• Assist in the configuration, implementation, and asset documentation of IT hardware.
• Perform hardware installation, maintenance, and upgrades, coordinating with staff and vendors
• Participate in “on-call” rotation for escalation of issues.
• Assist in ensuring the stability and integrity of in-house virtual infrastructure applications and services, including VMware, Citrix, and IBM i.
• Provide technical support, engineering, administration, and security in their designated areas of responsibility.
• Participate in the installation, monitoring, maintenance, support, and optimization of all infrastructure hardware, software, and communication elements as indicated by management. 
• Analyze and resolve physical and virtual hardware and software problems in a timely and accurate fashion, and provide end-user training

Skills: IT Support, Issue Resolution, Asset Documentation, Hardware Maintenance, On-Call Support, Virtual Infrastructure, Technical Administration, Infrastructure Optimization

• Administer and manage Windows, Mac, and Linux operating systems, which includes deployment, installation, and advanced troubleshooting.
• Application support that includes management of all support and infrastructure documentation, faculty/staff client computer support infrastructure, and systems reliability and performance.
• Performs hardware maintenance, including move/add/change bios/firmware upgrades, physical installation, and general data center housekeeping.
• Be responsible for managing advanced computer security best practices and policies for both server and user-based software.
• Management of security patches, virus protection, firewalls, and IPS.
• Direct supervision and management of approximately student employees. 
• Identify and develop creative and cost-effective solutions to ensure user satisfaction and to improve productivity
• Acquire and maintain knowledge of relevant new product offerings, system solutions, current support policies, and methods of support delivery
• Lead or participate in team projects that enhance the quality or efficiency of the IT Group
• Develop, define, and communicate user/technical service policies and procedures for products supported by the IT Group
• Effectively interface with all levels within the organization and may work independently with software vendors, resellers, or distributors

Skills: OS Administration, Application Support, Hardware Maintenance, Security Management, Patch Management, Team Leadership, Process Improvement, Vendor Communication

• Familiar with security tools, including Carbon Black and ZScaler
• Familiarity with ServiceNow and ticket management
• Working experience with Manage Engine Desktop Central
• Working experience with Microsoft Intune
• Working knowledge of network and security protocols
• Experience in a system administrator role
• Intermediate proficiency with Microsoft desktop and server operating systems
• Proficiency with Linux server operating systems
• Understanding of identity management, VPN, SSO, MFA, and authentication
• Experience with virtualization technologies (VMware, HyperV)
• Experience with scripting languages (PowerShell, Bash).
• Experience with managing public cloud environments and data centers (Oracle, Azure)
• Excellent interpersonal skills and a professional demeanor.
• Ability to work both within a team and independently

Qualifications: BS in Information Technology with 4 years of Experience

• Experience in administering an AWS cloud environment
• Strong technical documentation skills with the ability to summarise technical issues or proposals in non-technical language.
• Experience/understanding of IT security fundamentals
• Good understanding of technical problem management, being able to apply logical component failure analysis to ensure efficient and timely resolution of issues.
• Proactive seeker of emerging technologies, maintaining professional knowledge and skills, and identifying new technical solutions and trends.
• Good knowledge of the ITIL framework
• Practitioner-level experience of a range of technologies, including Microsoft SQL Server (all Versions, including AWS RDS), SQL Profiler/SSRS/SSAS, Integration Techniques (APIs), Server Management (Windows and Linux), Active Directory, IIS, Nagios, and Supportworks.
• Knowledge of routing and wireless technologies, including DHCP, DNS, TCP/IP
• Knowledge of frameworks and processes of DevOps and SysOps 

Qualifications: BS in Computer Science with 5 years of Experience

• Experience with virtual machines such as VMWare and Windows server operating systems
• Knowledgeable of backup systems, along with cloud services such as IaaS, PaaS
• Knowledge of Microsoft Active Directory and DNS services
• Strong troubleshooting techniques and ability to solve problems quickly.
• Strong ability and desire to learn and become effective with new technologies and applications.
• Strong written and verbal communication skills.
• Be able to communicate clearly with technical and non-technical staff and managers.
• Strong ability to build positive partnerships and work collaboratively with cross-functional business teams.

Qualifications: BS in Cybersecurity with 3 years of Experience

• Tech-savvy and proficient in using the platforms, including G Suite, Google Spreadsheet, Asana, Microsoft SharePoint, Microsoft Office 365, Windows 10 Pro, and Chrome OS.
• Familiar with standard operating procedures in corporate IT, particularly in the areas of security, networking, workstation management, etc.
• Proven experience working with open source systems, computer network systems, admin database, and systems security.
• Good background with managing systems, such as Managed services integration or applet experience using platforms such as IFTTT, Zapier, etc.
• Knowledge of operating systems (Chrome OS, Linux, Unix, custom Android ROM, Chromium, Mac OS, Windows 10, etc.)
• Knowledge of managed services, user management systems, and related policies (G Suite, Office 365, Adobe Creative Cloud, etc.)
• Must be a dynamic multitasker to perform various tasks in ever-changing needs and priorities.
• Superior written and verbal communication skills.
• Fast-learners, quick on their feet, and willing to be trained.
• Must be amenable to working on shifting schedules.

Qualifications: BS in Computer Engineering with 2 years of Experience

• Experience with systems administration
• CompTIA 8570 Approved Certification
• Experience working with an internal certificate server
• Ability to anticipate problems and take decisive action
• Must possess excellent verbal and written communication skills, including professional and respectful telephone etiquette
• Must be decisive, conscientious, and interact well in a team environment
• Strong desire to learn and be able to follow policies and procedures
• Familiarity with Microsoft Windows 2016 or higher
• Familiarity with Microsoft SQL Server 2016 or higher
• KnowledgeWindows and VMWare Experience
• Capable of deploying and integrating new applications as well as learning new applications that run on various operating systems for testing and deployment
• Experience with performance tuning/troubleshooting, identifying/resolving contention in CPU, memory, networking, disk I/O, etc.

Qualifications: BS in Network Administration with 3 years of Experience

• Excellent analytical thinking and problem-solving skills
• Fundamental technical skills with IT systems
• Experience with Azure Cloud
• Experience with query languages such as SQL or Kusto Query Language
• Experience with scripting languages such as PowerShell and Python
• Understanding of Single Sign On capabilities along with Azure AD understanding
• Familiarity with web logs, HTTP headers, and web services
• Understanding of basic internet principles such as HTTP/HTTPS, DNS, Networking, Load Balancing, etc.
• Experience in supporting IIS and Windows environments
• IT systems engineering experience

Qualifications: BS in Systems Administration with 4 years of Experience

• System administration experience in Windows and Linux (RHEL, Oracle) environments and experience with tasks as shell scripting, creating cron jobs, analyzing log files, managing user accounts, and groups.
• Familiarity with scripting languages (Bash, Perl, Python, PowerShell).
• Familiarity with virtualization technologies (Linux containers, VMware ESX)
• Familiarity with server-related technologies (e.g., RAID arrays, LVM, SAN, NAS)
• Knowledge/experience with TCP/IP, IP ROUTING, SSH/SFTP/SCP, DNS, NFS
• Familiarity with Disaster Recovery and Business Continuity in Datacenter environments
• Knowledge of ITIL concepts and practices
• Ability to work independently in a fast-paced, dynamic environment.
• Must have exceptional customer service orientation and written and verbal communication skills.
• Experience in Storage and Data Protection environments

Qualifications: BS in Software Engineering with 5 years of Experience

• Must be excellent at problem-solving
• Must know Windows 10 and Microsoft Office
• Must be familiar with Windows Server
• Must be familiar with basic networking
• Knowledge of MSSQL/MYSQL
• Knowledge of Stone Edge ERP
• Knowledge of Ubiquiti networking equipment
• Knowledge of Linux environments
• Knowledge of Salesforce
• Knowledge of Magento
• Strong problem-solving skills
• Excellent communication and collaboration skills

Qualifications: BS in Information Systems with 3 years of Experience

• Proven understanding of installing and configuring Windows operating systems
• Working knowledge of network protocols, IP addressing, and virtual computing concepts
• Knowledge of Microsoft's infrastructures, including Active Directory, DNS, and DHCP.
• Knowledge of TCP/IP network design
• Enterprise-class infrastructure/system engineering experience with Microsoft platforms running on Client servers utilizing direct-attached and network-attached storage
• Knowledge of designing, implementing, and managing high availability systems
• Knowledge of Disaster Recovery (DR) solutions and technologies for complex systems
• Experience with VMware ESX/VSphere Virtualization Technologies (ESXi 6.0 or greater, Virtual Center, P2V Tools) design/management/implementation
• DoD 8570 Baseline Certification
• Active TS/SCI security clearance

Qualifications: BS in Applied Computing with 6 years of Experience

• Basic knowledge of systems and network administration
• Beginner or intermediate in system administration of the Windows operating system
• Ability to troubleshoot and fix hardware-related problems
• Strong organizational skills
• Good problem-solving skills
• Ability to prioritize and complete multiple tasks in a timely fashion.
• Good verbal and communication skills in English
• Experience with the system administration of the Linux operating system
• Microsoft Certificate or Cisco certificate (CCNA, CCENT)
• Cloud computing certificate (Azure, AWS)
• Ability and willingness to learn

Qualifications: BS in Telecommunications with 1 year of Experience

• Basic programming experience
• Proficiency in using and supporting Microsoft products
• Experience working in the Office 365 Admin Center, Active Directory, and SharePoint
• Experience using macros and advanced functions in Excel
• Strong troubleshooting capabilities
• Strong understanding of hardware, software, and network troubleshooting
• Experience working in a helpdesk environment
• Strong multi-tasking, problem-solving, and organizational skills
• Ability to work independently as well as effectively communicate with team members

Qualifications: BS in Data Science with 2 years of Experience

• Passion for all things tech, staying up to date with the latest industry trends
• Experience with device enrollment
• Experience with IT troubleshooting
• Experience with networking and WiFi
• Experience with the Azure AD environment
• Experience with Intune
• Apple and Microsoft certifications
• Experience with Microsoft Exchange
• Experience with PowerShell

Qualifications: BS in Computer Information Systems with 3 years of Experience

• Solid understanding of fundamental network design and operation.
• Knowledge of Linux and Windows operating systems.
• Hands-on experience supporting corporate users and remote environments.
• Intermediate level experience with layer 2 and layer 3 networking.
• Exceptional hands-on and phone customer service skills, allowing for a positive customer service experience with end-users/customers.
• Advanced troubleshooting of isolating network issues from PC connectivity to Internet connectivity issues.
• Certifications in PC/Server-related areas such as A+, Network+, MCP, MTA, Linux+, and CCNA.
• Experience in virtual imaging software (Hyper-V, VMware) and managing virtual desktops.
• Windows 2012 and 2016 Server experience.
• Experience with Python, YAML.
• Experience supporting retail technology in stores.

Qualifications: BS in Management Information Systems with 5 years of Experience

• Must possess a core understanding and appreciation for excellent customer service.
• Must have the ability to empathize with clients and colleagues.
• Ability to promptly answer support-related email, phone calls, and other electronic communications.
• Ability to assess and prioritize work in a fast-paced environment.
• Ability to function at a high level under pressure and with short deadlines.
• Self-motivated, detail-oriented, and organized.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
• Must be able to read the audience and tailor communication skills to them. (ie. Layman v. Techy).
• Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution.
• Ability to identify, isolate, and escalate hardware, software, network, and systems-related issues clearly and concisely.
• Knowledge of the interconnectivity of Microsoft O365 Services when supporting clients.
• Ability to support and provide expertise to take advantage of the evolving O365 suite of products, self learning, and self-training on new O365 products.
• Ability to manage or work in a multi-tenant environment

Qualifications: BS in Information Assurance with 2 years of Experience

• In-depth understanding of Microsoft Support Process (opening tickets, troubleshooting, etc.).
• Must be able to collaborate with colleagues via the ticketing system and the knowledge base.
• Strong troubleshooting capabilities and knowledge of the user clients (Teams, SharePoint, OneDrive, Outlook, etc.).
• Strong Technical Skills in creating/managing Active Directory accounts, groups, and permissions, Duo Security, and other two-factor authentication applications, and Microsoft Exchange Administration
• Familiarity with Azure Active Directory
• Familiarity with the Office 365 admin portal
• Familiarity with Citrix director and Citrix studio
• Ability to troubleshoot hardware (video cards, USB and peripheral devices, and drivers, etc.)
• Knowledge of mobile device management technologies (Intune and Xen Mobile)
• Understanding of networking concepts.
• Ability to manage and view GPOs
• Ability to troubleshoot server performance
• Ability to configure and manage server roles
• Ability to install, configure, and manage print queues
• Ability to troubleshoot DNS, DHCP, and TCP/IP issues
• Great attitude, team player always willing to pitch in and take on new tasks

Qualifications: BS in Network Engineering with 4 years of Experience

• Previous Help Desk experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Excellent communication skills
• Experience administering Microsoft Windows (OS and desktop)
• Experience with Blackboard Learn
• Strong Microsoft Outlook experience
• Good understanding of Microsoft Office products
• Experience in an end-user-based environment
• Excellent communication skills

Qualifications: BS in Cloud Computing with 2 years of Experience

• Experience supporting IT/IS Systems in a DoD environment
• Experience in troubleshooting issues related to Active Directory topology and related features in a domain environment
• Basic understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.
• Must have PowerShell and Python scripting experience
• Familiar with Microsoft Active Directory and experience administering machines running Windows Server 2008, 2008 R2, 2012, and 2012 R2.
• Expertise in one or more specialized areas of IT, such as Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
• Experience with Data Cabling/Computer Facilities maintenance
• Experience with server repair/installation, knowledge of the main internal components of a system, and the replacement of these parts
• Ability to install software, operating systems, drivers, maintain RAID controllers, etc.
• Experience using remote hardware diagnostics through system management technologies, such as OpenManage and iDRAC for Dell, and System Management and iLO for HP
• Knowledge of centralized patching and configuration solutions, such as WSUS and the System Center Suite.
• Experience with Storage Area Networks (SANS)
• Previous experience maintaining Navy ISR systems
• Previous experience supporting deployed warfighters and defense agencies
• Experience with SQL Server 2012, IIS, and Certificate Management
• Experience supporting IT/IS systems in a DoD environment
• Possess CompTIA Security+

Qualifications: BS in Technology Management with 5 years of Experience

• Good understanding of workstation builds and performance
• Ability to support Windows environments
• Basic scripting, including bash, PowerShell
• Ability to manage data, including syncs, backups, restores, and archives
• Experience supporting Networks and Firewalls, including VLANS, Routing, Policies
• Experience in automation, including OS and application deployments, patching, and updates
• Ability to document, support ticket management, and ensure clear communication
• Experience working in a gaming or media production environment
• Understanding or exposure to Unreal Engine or 3D Animation applications
• Understanding of the animation pipeline
• Ability to configure and collect metrics for monitoring and alerts
• Experience in supporting Linux and Mac platforms

Qualifications: BS in Digital Forensics with 4 years of Experience

• Experience in installing, configuring, and troubleshooting Linux-based environments
• Willing to learn new technologies
• Experience with Virtualization and containerization (KVM, VMware, Docker)
• Experience in installing, configuring, and troubleshooting Webservers (Apache, Nginx)
• Experience in installing, configuring, and troubleshooting Databases (MySQL/MariaDB)
• Strong scripting skills, including NodeJS, bash, and Python.
• Strong attention to detail
• Demonstrated ability to be self-directed and take initiative
• Ability to solve issues in a swift and resolute manner

Qualifications: BS in Engineering Technology with 3 years of Experience

• In-depth knowledge of computer systems, including installation and maintenance
• Knowledge of DoD Information Assurance practices, including the Security Technical Implementation Guide (STIG)
• Experience in Windows 10 and Windows Server 2012 R2, 2016, and 2019 Operating Systems
• Must be able to interact with peers, management, and senior engineers in a constantly evolving environment to ensure a positive customer experience and atmosphere in the workplace.
• Ability to be a self-starter and take on the initiative to learn more advanced operations and technologies
• Knowledge of ACAS and RMF
• Positive and can-do attitude, high-energy, flexibility, and operations-oriented
• Good communication skills, with demonstrated ability to speak and write clearly and comprehensibly in both Swedish and English

Qualifications: BS in Computer Networking with 4 years of Experience

• Strong problem-solving attitude
• Ability to work with little direction
• Experience as a System Administrator/DevOps
• Networking fundamentals knowledge of (DNS, DHCP, VPN, OSI model, HTTPS, etc.)
• Knowledge of scripting (Bash, Python), virtualization (VMware), containerization (Docker), Linux administration (Ubuntu), and administration of Cloud platforms (Azure, AWS), storage NAS systems (Synology), backups (Veeam Backup), monitoring (Zabbix), automation (Terraform, Ansible, Jenkins), version control system (Git)
• Must be willing to travel to remote worksites to include DR/BCP centers and branches.
• Ability to arrive at work routinely and promptly
• Must be able to visually and physically check/inspect cabling beneath and/or behind objects such as desks, personal computers, printers, etc.

Qualifications: BS in Internet Technology with 5 years of Experience

• Excellent written and verbal skills
• Working knowledge of Microsoft Office products (Word, Excel, Visio, etc.), 2010 or later
• Must have experience installing and troubleshooting applications in a Microsoft Server environment
• General understanding of networks, and protocols (firewalls, routers, switches, TCP/UDP, etc.)
• Familiarity with client/server architecture
• Familiarity with VMware and Microsoft Windows System administration
• Must be able to respond to problems and install requests by physically moving without assistance to all end-user workstations.
• Ability to sit, stand, and walk for extended periods and demonstrate sufficient dexterity and vision to operate a variety of office equipment.
• Ability to lift to 15 lbs. with or without assistance.

Qualifications: BS in Information Security with 2 years of Experience

• Experience with Linux
• Scripting experience in Bash or Python
• Good containerization experience
• Working knowledge of Git for version control
• Knowledge of system troubleshooting
• Experience in Ansible/Chef/Puppet for auto-provisioning
• Experience with virtualization solutions such as VMWare, DNS (Bind and Infoblox), VSphere/Vcenter, or OpenStack, Cloud solutions (Azure)
• Ability to recommend and build systems and efficiencies for end-user and overall client site support, both remotely and on-site
• Ability to provide escalation support for both Help Desk Technicians
• Ability to develop internal policies, procedures, and company standards to support all client sites

Qualifications: BS in Systems Engineering with 3 years of Experience

• Previous commercial experience
• Knowledge of networking and/or virtualisation 
• Knowledge of network protocols and equipment
• Understanding of the network services principles (DNS, DHCP, SMTP, HTTPS, FTP), knowledge of networking technologies (VPN, VLAN, firewalls, NAT, Wi-Fi), SSL, TLS, etc.)
• Understanding of SQL, NoSQL
• Experience with an RMM/PSA tool (ConnectWise)
• Ability to recommend new technologies and solutions to proactively support the clients’ environment
• Ability to test and evaluate network systems to eliminate problems and make improvements
• Ability to determine which products or services best fit the customers’ needs

Qualifications: BS in Business Information Technology with 4 years of Experience

• Experience in a systems administration/engineering role
• Exposure to virtualized infrastructures and/or cloud services
• Knowledge of computing, storage, and networking tests and benchmarks
• Ability to learning new software, hardware, and tools
• Strong problem-solving and analytical skills with the ability to work independently or in a team.
• Excellent communication and interpersonal skills.
• Knowledge of containers, networking, databases, or SAN administration
• Experience in configuring and maintaining Windows Operating System platforms
• Level II DoD 8570 certification, CompTIA Security+ CE
• ITIL Foundation certification
• Microsoft Certified IT Professional (MCITP)

Qualifications: BS in Technical Support Services with 5 years of Experience

• Experience in installation, configuration, and troubleshooting of Linux systems
• Comfortable using Linux/UNIX command line tools and configuration management tools
• Experience and knowledge of Debian/Ubuntu
• Strong attention to detail to manage and debug production services
• Exceptional communication skills
• Ability to manage time efficiently
• Be able to work independently and as a team player
• Strong troubleshooting skills
• Enterprise experience as a Systems Admin

Qualifications: BS in Cyber Operations with 3 years of Experience

• Solid understanding of Active Directory
• Deep understanding of VMware
• Expertise in Microsoft Exchange
• Knowledge of high-bandwidth HTTP traffic, content delivery, and caching
• Solid grasp of clustered and virtual storage solutions
• Familiarity with network operating systems, as well as programming or scripting languages
• Skilled in crafting, analyzing, and fixing large-scale distributed systems
• Strong hands-on experience in Active Directory
• Ability/knowledge in creating users, onboarding users, and offboarding users in Active Directory

Qualifications: BS in Web and Computer Programming with 5 years of Experience

• Experience supporting Ubuntu Linux, macOS, and Windows desktop environments
• Experience with ticketing systems (ServiceNow)
• Experience with Google Workspace and Google Meet hardware
• Experience with basic network troubleshooting
• Communicates clearly and concisely, both written and verbally, to a variety of audiences
• Experience with Automox, JAMF, and other endpoint management platforms
• Passionate about sharing IT support skills with the team
• Structured, efficient, and fast working style
• Communicative personality, proficient in English

Qualifications: BS in Electrical Engineering with 3 years of Experience

• Previous technical support experience.
• Previous operational experience supporting multiple teams and/or departments.
• Experience with Windows operating systems and Microsoft applications
• Demonstrated ability to adapt and learn new systems.
• Good troubleshooting, analysis, and research skills.
• Excellent communication skills.
• Good people skills and a team player.
• High IT affinity and first experience with Windows administration
• First experience with Windows client and server experience

Qualifications: BS in IT Infrastructure with 2 years of Experience

• Ability to go on-site 2 days a week in Colorado Springs, CO
• Experience with Windows Server 2008 or newer
• Understanding of Active Directory basics
• Experience with DNS, VLAN, Hyper-V, and vSphere
• Experience in a technology or administrative role
• Ability to work without direct supervision
• Ability to critically evaluate information
• Experience in using Microsoft Office
• Experience in system validation

Qualifications: BS in Network Security with 3 years of Experience