• Support the customization, construction, installation, and overhauling of VoIP and PBX equipment and programs.
• Understand and recommend routing strategies.
• Use VoIP, VoIP over WAN, SIP, and IVR systems and services to optimize uptime.
• Support telecom moves, adds, changes, and deploys new hardware and software.
• Writes and or maintains operations Standard Operating Procedures (SOP).
• Support mobility options including soft-phone and phone proxy.
• Provide daily support and monitoring of telephony environments.
• Defines, assists in design, and implements system infrastructure and solutions.
• Evaluate and effectively respond to requests for assistance from users experiencing problems with telecommunications, radio, and network systems in person, over the phone, or remotely
• Diagnoses system hardware, software, and operational problems
• Trains users on software and hardware usage by providing instruction and documentation in person, on the phone, or electronically
• Implements maintains, and enforces policies and procedures for telecommunications, communications, and network administration.
• Respond to inquiries from other departmental staff and documents and communicate problem resolutions.

Skills: VoIP/PBX Support, Routing Strategies, SIP/IVR Optimization, Telecom Moves/Changes, SOP Documentation, Telephony Monitoring, System Diagnostics, QoS Mitigation

• Functionally manage Technical Bid resources and activities.
• Define the technical solution and relevant architecture considering the Customer’s requirements and constraints.
• Prepare the technical Review of the proposed solution for internal approval.
• Research and provide recommendations or with approval, purchase tools, supplies, and repair parts from a variety of sources.
• Provide training to users and other technical staff and advise on best practices.
• Serve as technical lead for assigned projects, including gathering user and systems requirements, working with vendors, contractors, project managers, and other project staff, installing, configuring, testing
• Provide general technical support, and develop technical and user documentation.
• Provide updates, status, and completion information to staff and/or users via voicemail, email, or in-person communication.
• Manage the BT solution at the customer location
• Interact with the customer to liaise on the issues affecting the managed solution
• Physical presence at the client location (job rotation between 8 am and 6 pm) Stand-by rotation (on average every 3 weeks) out of normal working hours
• Provide technical support on the incident and problems as per agreed Service Level Agreement
• Advise professionals and Level 3 support of various suppliers
• Prepare and manage service-related documentation.
• Present the service status to the customer's designated Service Manager.

Skills: Technical Bid Management, Solution Architecture, Technical Reviews, User Training, Project Technical Lead, Documentation Development, Incident Support, Service Reporting

• Manage day-to-day operational aspects of assigned tasks to comply with the scope, risks, timeline, and costs throughout the project lifecycle.
• Create and update necessary system and task documents to maintain a documented history of customer needs, and ensure task documents are complete, current, and stored appropriately.
• Perform tasks to assure timely project completion, reporting on variances in estimates for timelines and level of effort.
• Create custom configurations in client systems by functional requirements.
• Create custom crystal reports using SQL.
• Perform analysis of system hardware, database, and configuration to ensure product integrity and performance.
• Test application and system configuration to report and correct issues observed.
• Verify requirements and specifications for reports and system configuration.
• Accurately forecast task deliverables, level of effort, and timelines.
• Identify additional selling opportunities and work with the territory sales team to convert leads into new deals or add-on engagements.
• Generate system architectures that describe all system elements, their relation to each other, and the interfaces as well as the dynamic behavior of the system.
• Support System Integration and Validation.

Skills: Task Management, Documentation, Timeline Reporting, Custom Configurations, Crystal Reports, System Analysis, Integration Testing, System Architecture

• Ensure the correct design, performance, and functionality of the propulsion system.
• Manage the system requirements and performance calculations.
• Create, update, and release system design documents.
• Prepare and participate in the system test (power lab) and investigation test.
• Analyze results and write corresponding reports.
• Prepare and perform vehicle-type tests, analyze the results, and write reports.
• Create technical concepts and support product management with technical expertise.
• Support implementers, integrators, testers, and validators (e.g. explain requirements, assess non-conformities) including conception of safety measures for presentation to assessors and involved teams.
• Perform electrical integration of sub-systems.
• Focus on continuous improvement.
• Analyze and track multidisciplinary evolving stakeholder requirements throughout the life cycle of the project.
• Work closely with internal functional departments to ensure that the stakeholder requirements are understood and fulfilled.
• Define internal system specifications that will guide the design of electronic products

Skills: Propulsion Design, Performance Calculations, System Documentation, Test Preparation, Results Analysis, Electrical Integration, Stakeholder Requirements, Continuous Improvement

• Communicate with stakeholders to identify what they want a system to accomplish
• Use expert-level administration and optimization of hosts and servers to ensure high availability and appropriate resource management for every stage of development including test failover, live, and development.
• Standardize and automate processes and monitoring using scripting technology
• Install and configure operating systems, software ERP (Odoo Open ERP), and hardware components (Server clients)
• Document the design, maintenance, and support procedures for routine tasks to leverage IT, and support staff, on the client’s side.
• Routinely test software for bugs, redundancies, and security issues
• Conduct high-level root-cause analysis for the service interruption and establish preventive measures.
• Create reports and documentation outlining findings and solutions
• Oversee the overall backup strategy and daily operations for secure backups and restore testing
• Collaborate with other functions (i.e. Bid Manager, Purchasing) involved in the bid and the other units/country entities (if any) involved in the bid.
• Ensure the submission of tender technical deliverables (a technical proposal, compliance matrix, etc..) within the defined time, budget, and quality constraints.
• Prepare/support negotiation meetings with the Customer.
• Evaluate the costs and risks of the proposed solution taking into account the competitiveness.
• Support the definition of the project schedule

Skills: Stakeholder Communication, System Administration, Process Automation, Operating System Configuration, Documentation, Software Testing, Root-Cause Analysis, Backup Management

• Technical expertise in guiding an engineering team across the full engineering lifecycle including design, integration, and test activities
• Ability to work both independently with minimal supervision, and also with a distributed team to develop end products
• Work history with system requirements analysis, decomposition, and allocation to subsystems
• Demonstrated experience in Defence or a Defence Industry System Engineer role
• A track record with the preparation of formal design and specification artifacts
• Experience in preparation of Engineering Change Proposals and other formal system engineering documentation
• Experience in using the Rational Dynamic Object Oriented Requirements System (DOORS) for requirements management
• Experience previous in a similar position
• Previous rail industry experience is mandatory, particularly in Mainline ADIF projects tender and execution.
• Have System Engineering knowledge and a high English level
• Knowledge of Java, Python, or other programming language
• Familiarity with relational databases such as MySQL, Oracle, and SQL Server
• Deadline and detail-oriented

Qualifications: BS in Physics with 5 years of Experience 

• Relevant experience with monitoring systems (Dynatrace, ELK, Nagios), and experience with PagerDuty/xMatters
• Have relevant experience with Ansible, Jenkins
• Must have AWS experience and experience with Apache Airflow/NiFi
• Have experience with Apache Tomcat, Weblogic, IOT, NodeJS
• Have experience with Jenkins, GIT, SVN, JIRA, Confluence, Bitbucket, JMeter
• Able to perform operating system administrations for Centos/RedHat Linux
• Able to write complex SQL queries with good performance and perform data extractions/analysis
• Able to write Ansible playbooks
• Able to create, maintain, and deploy Docker containers
• Have experience with Java/Python, Kubernetes, Docker
• Any experience with Big data technology
• Any experiences with streaming technology (such as Kafka, Kinesis)
• Any experiences with Tableau or other BI tool
• Experience with data analytics, including performing data cleanup, data transformation, and using supervised/unsupervised modeling
• Strong analytical and critical thinking skills

Qualifications: BS in Industrial Engineering with 7 years of Experience 

• Must have strong analytical, problem-solving, and leadership skills and demonstrated ability to comprehend and work successfully with complex computer programs.
• Demonstrated strong teamwork, communication (both verbal and written), and presentation skills.
• Demonstrated motivation with strong initiative to accept new technical challenges in complex system engineering assignments.
• Ability to attain and maintain a Secret DoD clearance.
• Availability to travel domestically and internationally through the supported program
• Flexibility to work non-standard work shifts as required by the supported program.
• Understanding of design, continuous integration and validation of software and hardware system-level components.
• Understanding of modeling tools like Rhapsody and SysML.
• Experience with designing, scripting, and running automated software tests using GUI-driven automated test tools such as Python, Sikuli, and eggPlant.
• Software development experience in multiple languages and/or familiarity with software code review, software troubleshooting, software integration, and software test 
• Proficient in the use/working knowledge of Unix, Linux, C++, Java, Python, and Matlab.
• Basic understanding of systems architecture.

Qualifications: BS in Information Systems with 6 years of Experience

• Basic understanding of safety-driven systems development process.
• Knowledge of the Safety Assessment Process as per ARP4761 and Development Assurance (ARP4754A)
• Knowledge of safety analysis such as FMEA, FTA, and Reliability Tools
• Exposure to Systems testing knowledge.
• Hands-on Experience with IBM Rational DOORS in Requirements Management
• Strong written, and verbal communication with engineers, management, and non-engineering support staff.
• Ability to work in a virtual team environment.
• Experience with managing and deploying Endpoint Detection and Response (EDR), Anti-Virus (AV), and or Data Loss Prevention (DLP) services
• Experience in information security or related industry
• Knowledge of Python, PowerShell, Bash, and or other scripting languages.
• Understanding of AWS technologies (AWS).
• Experience in deploying and supporting applications and infrastructure in a 24x7 production environment
• Demonstrable grasp of security best practices in server configuration, tool development, and access controls.
• Experience working with data analytics tools like Splunk

Qualifications: BS in Electrical Engineering with 4 years of Experience 

• Experience in a Systems Engineer or similar role, working in Microsoft Environments
• Hold certifications - MS Windows 70-687 or equivalent, MS Windows Server 70-410
• Complete other technical and professional development as outlined in the development plan
• Strong understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor-specific hardware/software
• MSP-specific experience
• Excellent problem-solving and client-relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present professionally in high-stress situations.
• Alignment with Medicus IT’s core values of Doing the Right Thing, Taking Ownership and Delivering Results, Cultivating Positivity and Encouraging Improvement and Innovation
• Exceptional written and oral communication skills.
• Ability to collaborate successfully with other groups, sections, divisions, and organizations, both inside and outside JPL.

Qualifications: BS in Systems Engineering with 6 years of Experience