Job Summary: 

• Build and lead an engineering team of developers/tech lead
• Be responsible for co-building the team strategy, organization, and project along with the team members and key business users.
• Co-create an environment of trust and collaboration with the product team 
• Empower and guide the team members to help them define the good priorities and make them autonomous in their responsibilities.
• Facilitate and ensure the coordination and cooperation between individuals and teams (CN-FR, S&T-Business) to guarantee success and achieve all the defined results.
• Recruit, develop, and reveal talents within the team to make them skillful and autonomous under the new Decathlon strategies, maintaining a strong team balance.
• Work concretely on “Why” and “What” with the team together, and help them discover the “How” to improve their efficiency and deliverables.
• Manage the activity in line with business objectives
• Be responsible for defining and controlling the financial investments (human and systems) needed on perimeter in collaboration with Business and IT leaders.
• Work together with all the impacted decision makers within business and IT domains to filter the business priorities, estimate ROI, and validate major milestones and technical roadmap for each product
• Contribute to internal communities 
• Contribute to the IT Leaders community, and join strategic decision committees (Human, Economic,...). 
• Contribute to the technical/engineering communities of IT, share experience, and contribute to the continuous improvement of standards (development, architecture, security, data, etc.), and the cloud engineering platform.

Skills on Resume: 

• Team Leadership (Soft Skills)
• Strategic Planning (Hard Skills)
• Cross Collaboration (Soft Skills)
• Talent Development (Soft Skills)
• Financial Management (Hard Skills)
• Technical Roadmapping (Hard Skills)
• Product Alignment (Soft Skills)
• Community Contribution (Soft Skills)

Job Summary: 

• Work with the core team to set out a vision for various company products.
• Work with project managers on estimating the feasibility and complexity of new products/features and work with cross-functional teams to define, design, and ship new features to achieve company goals and visions.
• Participate in the planning process for software development projects and ensure meeting quality and deadlines on delivery.
• Provide solutions to any complex IT-related challenges in the organization, and write and forward regular reports to the management.
• Supervise, manage, and motivate the development team, and review completed tasks to ascertain compliance with standards.
• Initiate process improvement/quality improvement ideas and implement
• Recognizes and respects the strengths of others in the organization.
• Keep up with trends in the constantly evolving IT industry, and organize regular seminars and training to teach team members new techniques and methods.
• Perform regular appraisal of team members’ performance and devise strategies to help with improvement.

Skills on Resume: 

• Vision Setting (Soft Skills)
• Project Estimation (Hard Skills)
• Cross Collaboration (Soft Skills)
• Problem Solving (Hard Skills)
• Team Management (Soft Skills)
• Process Improvement (Hard Skills)
• Performance Evaluation (Soft Skills)
• Industry Awareness (Hard Skills)

Job Summary: 

• Build the country's IT budget and ensure it will be aligned with the Global IT strategy.
• Follow the agreed profile and remain on target.
• Collect the needs of the local Business Units. 
• Find solutions in the Global IT Services catalog.
• Ensure the effective roll-out of global projects according to global policies and priorities.
• Deliver the expected level of IT service to the local end users.
• Administration of the local infrastructure servers (Windows and Linux).
• Ensuring the security of IT systems and data protection in company networks.
• Deal with local suppliers.
• Participation in the implementation of new systems and applications.
• Ensure appropriate IT support for the users.
• Active business partnering leading to optimization of business processes in terms of the maximum use of IT solutions.

Skills on Resume: 

• IT Budgeting (Hard Skills)
• Strategic Alignment (Soft Skills)
• Needs Analysis (Soft Skills)
• Solution Mapping (Hard Skills)
• Project Implementation (Hard Skills)
• Service Delivery (Soft Skills)
• System Administration (Hard Skills)
• Data Security (Hard Skills)

Job Summary: 

• Maintains all computers and technology in the department
• Coordinates with the Director to guide maintenance of all computers and technology in the department. 
• Supervises the IT Technologist position and provides support needs of desktops and printers, specialized NCIC/CJIS workstations, a large-format plotter, a fleet of iOS-based enforcement devices, and other assorted equipment such as laptops and LTE hotspots.
• Troubleshot and resolved issues with patch management, network monitoring, and other critical IT infrastructure. 
• Assists with implementation, troubleshooting, and resolution of issues with online permit purchasing and request systems, which are both vendor and UTK-hosted. 
• Ensures staff have necessary system permissions and access (to file shares, the Flex parking management system, parking or transit website backends, etc.) to execute their duties.
• Ensures IT Security for the department
• Coordinates with the Director to guide departmental IT security strategy.
• Maintains and annually updates PTS’s Information Security Plan.
• Maintains and annually audits the PTS’s network configuration in the Stephenson building, OIT’s datacenters, and distributed campus locations 

Skills on Resume: 

• Technology Maintenance (Hard Skills)
• Team Supervision (Soft Skills)
• Infrastructure Support (Hard Skills)
• Issue Resolution (Hard Skills)
• System Implementation (Hard Skills)
• Access Management (Hard Skills)
• Security Compliance (Hard Skills)
• Network Auditing (Hard Skills)

Job Summary: 

• Maintains network monitoring infrastructure per past audit findings.
• Researches and deploys appropriate technologies for UT Parking
• Be responsible for the departmental enforcement device fleet.
• Maintains departmental mass-storage solution, both local and off-site, for millions of enforcement photos. 
• Manages IT elements of departmental parking technologies such as parking guidance systems, gates, access and revenue systems, departmental permit requests, and online purchases.
• Supports technologies, business functions, and staff in other divisions
• Coordinates with vendors to provide initial project management (from initial scoping and sales discussion to contract execution) and permanent, ongoing support for various parking technology systems.
• Coordinates with departmental staff on special projects. 
• Coordinates with departmental staff to ensure that recurring training sessions and meetings have the necessary technical and audio/visual capabilities. 
• Provides support for departmental websites for both the parking and transit aspects of PTS’s operation.

Skills on Resume: 

• Network Monitoring (Hard Skills)
• Technology Deployment (Hard Skills)
• Fleet Management (Hard Skills)
• Data Storage (Hard Skills)
• System Administration (Hard Skills)
• Vendor Coordination (Soft Skills)
• Project Management (Soft Skills)
• Website Support (Hard Skills)

Job Summary: 

• Developing, coaching, training, reviewing, and documenting the IT Service Desk team’s performance to maintain productivity levels and increase department effectiveness
• Leading IT orientation for the onboarding of new hires and helping with setting up systems
• Coordinating the service desk team members in their daily duties of attending to clients who come to make inquiries and facilitating a good customer service culture among team members.
• Creating an inspiring team environment with an open communication culture.
• Building and guiding a very well-motivated and educated team
• Regular monitoring of the team's performance and identification of potential for improvement
• Implementation of improvements and keeping the team up to date
• Customer and service-oriented support in the software and hardware area, as well as support for users in IT-relevant questions.
• Review all client complaints, rectify issues, and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions.
• Observing service desk operation techniques to determine how effective they are and implement new techniques when old ones are ineffective

Skills on Resume: 

• Team Development (Soft Skills)
• Staff Onboarding (Soft Skills)
• Customer Service (Soft Skills)
• Team Leadership (Soft Skills)
• Performance Monitoring (Hard Skills)
• Process Improvement (Hard Skills)
• Technical Support (Hard Skills)
• Issue Resolution (Soft Skills)

Job Summary: 

• Reports to the IT Director and provides leadership to a group of Regional Service Delivery employees based in the region.
• Works with key business unit and IT leadership to ensure development activities are aligned with strategic plans.
• Lead and manage large IT projects and roll out IT infrastructures across various technologies
• Assist in the technology vision and leadership to teams and ensure overall strategic vision, mission, and culture.
• Travel to visit team members and customers in the business units regularly
• Build strong and positive working relationships with all functional areas.
• Maintain a clear focus on priorities while dealing with competing user needs.
• Deliver results based on project deadlines.

Skills on Resume: 

• Team Leadership (Soft Skills)
• Strategic Alignment (Hard Skills)
• Project Management (Hard Skills)
• Technology Vision (Soft Skills)
• Relationship Building (Soft Skills)
• Priority Management (Soft Skills)
• Result Orientation (Soft Skills)
• Infrastructure Deployment (Hard Skills)

Job Summary: 

• Be responsible for keeping the ALM platform stable, standardized, consistent, and secure
• Be responsible for optimizing infra costs and keeping them in control
• Be responsible for developing the chapter.
• Increase the craftsmanship of the individual OPS engineers and the chapter as a whole
• Perform as a senior engineer in the team, including coaching people on the job, reviewing other people's work, and potentially be assigned to a particular or multiple squads and work on solving features/stories of the tribe/squad backlog
• Clear understanding of the target ALM solution architecture, i.e., develop and align a clear view on version/lifecycle management, explore the feasibility of running components in Azure or other public clouds as an alternative to the ING-in-house cloud
• Develop new job descriptions, recruit new engineers, coach, conduct appraisals, and steer people.
• Safeguard a safe environment where teamwork is valued and where all people are encouraged to apply their talents to the max
• Take the lead and encourage delivery on strategic programs, make environments secure, and work towards meeting KPIs
• Support IBSS Poland in staffing and coaching the Polish engineers
• Reach out to and encourage alignment by the OPS engineers with other departments such as ING Infra, Financial Risk, Treasury, COORF departments, and Tech Group Services.

Skills on Resume: 

• Platform Management (Hard Skills)
• Cost Optimization (Hard Skills)
• Team Development (Soft Skills)
• Technical Coaching (Soft Skills)
• Solution Architecture (Hard Skills)
• Talent Recruitment (Soft Skills)
• Team Collaboration (Soft Skills)
• Security Compliance (Hard Skills)

Job Summary: 

• Coordinate the work of the team, currently comprised of 3 developers based in different locations (Paris, Milan, Madrid), and work closely with external vendors as per the project needs.
• Assessment and rationalization of identified European applications, upgrade of essential applications, and continued decommissioning of legacy applications.
• Be a contact to capture business needs in terms of new System Development Requests and support the formalization of Business Requirements, Business Case, and  Governance Process.
• Collecting, understanding, and transmitting the business requirements and translating these into functional specifications and detailed test plans.
• Manage regular reviews of the System Development Requests queue and work with the prioritization group to agree on the priorities.
• Allocation and regular status reviews of workloads for Developers.
• Coordinate the development of new applications on technologies approved within Chubb, working with EMEA IT to deliver solutions, in line with Chubb IT internal rules and processes (Enterprise Architecture and Information Security imperatives).
• Work closely with the Enterprise Architecture team to present them with the new project requests and to understand if a new Building Permit needs to be created.
• Perform and coordinate the project approval processes (creation of Build Permit, Third Party Risk assessment, Data Security assessment, etc.) for new application development and for projects that require development by an external vendor.
• Coordinate the support on existing applications.
• Coordinate with the infrastructure team to set up and maintain infrastructure to support developments on technologies such as C#, ASP.NET.
• Deliver accurate status reports containing development progress, upcoming milestones, changes to milestones, issues, risks, and financial status, on a regular and ad-hoc basis.
• Ensure Project Management (Project Delivery) and Application Support (Service Delivery) vital standards are followed (Change Management process and Incident Management process).
• Build effective relationships and communication channels with all relevant Business Stakeholders, Business analysts, Development teams, PMO, etc.

Skills on Resume: 

• Team Coordination (Soft Skills)
• Application Management (Hard Skills)
• Business Analysis (Hard Skills)
• Requirements Gathering (Hard Skills)
• Project Prioritization (Soft Skills)
• System Development (Hard Skills)
• Process Compliance (Hard Skills)
• Stakeholder Communication (Soft Skills)

Job Summary: 

• Target, develop, and recommend strategic orientations and business positioning.
• Help define the unit’s service offering, and implement and run the activities and projects
• Ensure that established objectives are achieved within the stipulated timeframes and with the allocated resources, and manage results, performance, quality, and the satisfaction of dedicated clients and partners.
• Develop strategies and action plans related to training and upskilling team members
• Help resolve complaints and dissatisfactions forwarded in accordance with the organization’s practices
• Participate in hiring, managing performance, determining and applying disciplinary measures, and developing employee skills, without acting as the decision maker or managing the budget
• Assisting the 1st and 2nd Line Analysts with problem resolution and technical implementations.
• Monitoring team performance to achieve SLA call priority levels and ensure all tickets received by the Service Desk are dealt with promptly.
• Providing the highest standard of 3rd Line Level Technical Support across the Group and with external suppliers and supporting partners.
• Taking ownership of complex 3rd Line level issues and escalating to the Infrastructure Team.
• Prioritizing workload based on agreed business service levels.
• Managing the technical relationship with all users and ensuring that a high degree of customer service is met at all times.

Skills on Resume: 

• Strategic Planning (Soft Skills)
• Service Implementation (Hard Skills)
• Performance Management (Soft Skills)
• Team Development (Soft Skills)
• Complaint Resolution (Soft Skills)
• Technical Support (Hard Skills)
• Issue Escalation (Hard Skills)
• Customer Relationship (Soft Skills)

Job Summary: 

• Take a leading role in implementing the team’s work areas by the Service Delivery Manager, ensuring that a continuously improving and effective professional customer service is delivered.
• Manage the service desk and other systems on an ongoing basis, adhering to guidelines on the timely resolution or escalation of incidents/problems and maintaining regular communication with customers in line with agreed service levels.
• Undertake roles and responsibilities defined in ITIL that are appropriate for the role.
• Provide effective day-to-day leadership and management of the staff within the Team, including provision of clear objectives and associated risks, together with advice, guidance, and support necessary to achieve them.
• Participate in the management of support contracts and the relationships with 3rd party partners and other external providers to ensure an effective service is being delivered.
• Coordination of new functionality delivery (planning new feature development, delivery planning, risk management)
• Be responsible for team commitment (the scope, timeline, and quality)
• Communication with stakeholders, creating good relationships with business representatives.
• Challenge the existing environment and implement changes
• Manage a team of Business Analysts and Software developers
• Develop, maintain, and implement web-based applications, own ERP
• Work alongside the Management Team to present work and articulate technical executions.
• Capable of doing client meetings and project follow-up
• Manage the IT administration part, such as setting up and maintaining PC/Servers, software installation and upgrading, backup, and restore for the Group

Skills on Resume: 

• Service Management (Hard Skills)
• Customer Service (Soft Skills)
• ITIL Compliance (Hard Skills)
• Team Leadership (Soft Skills)
• Vendor Management (Soft Skills)
• Risk Management (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Technical Administration (Hard Skills)

Job Summary: 

• Managing team, conducting performance assessment, and managing customers.
• Removing project impediments that stand in the way of team productivity and performance
• Helping the development team to create high-value products
• Ensuring the development team is working effectively by conducting regular reviews
• Creating transparency in processes and resolving conflicts
• Helping the team to understand and follow the goals, scope of work, and product domain
• Coaching the Development Team in organizational environments in which Scrum is not yet fully adopted and understood.
• Provide IT Support to small and medium businesses and understand their priorities
• Confidence in dealing with all stakeholders
• Project management to introduce new technology
• Implementation of a range of IT security strategies
• Oversee monitoring, maintenance, and upgrading of all Corporate-IT systems and infrastructure with a hands-on approach
• Actively promote employee awareness and training

Skills on Resume: 

• Team Management (Soft Skills)
• Impediment Removal (Soft Skills)
• Product Development (Hard Skills)
• Process Review (Hard Skills)
• Conflict Resolution (Soft Skills)
• Agile Coaching (Soft Skills)
• IT Support (Hard Skills)
• Security Implementation (Hard Skills)