Job Summary: 

• Supports Store and Office sites with paperwork, hardware, and software applications in the Help Desk backup role
• Utilizes knowledge of computer equipment, networks, and computer software capabilities
• Maintains inventory control of IT equipment and systems at all assigned facilities
• Supports various IT applications including store point-of-sale systems, store computer systems and store peripherals (e.g., barcode scanners, printers, etc.)
• Uses and operates diverse computer software applications including client-server applications, web-based applications, and transaction processing applications
• Tests, troubleshoots, and provides overall quality control of numerous software applications
• Identifies, prioritizes, resolves, documents, and communicates technical and operational issues
• Leverages Incident Management System (Titan Work Orders) to manage incidents through resolutions
• Estimating problem resolution times through detailed collaboration with other team members
• Interacts with internal clients, application vendors, and service partners as part of operational activities such as customer support, technical and operational integration, and system maintenance
• Maintains high internal and client satisfaction through successful and timely resolution of technical and operational problems

Skills on Resume: 

• Technical Support (Hard Skills)
• Network Knowledge (Hard Skills)
• Inventory Management (Hard Skills)
• Application Support (Hard Skills)
• Troubleshooting Ability (Hard Skills)
• Incident Management (Hard Skills)
• Problem Solving (Soft Skills)
• Client Communication (Soft Skills)

Job Summary: 

• Maintain asset records including prompt uploading/emailing of delivery notes
• Make sure appropriate forms are completed
• Provide tech desk cover 
• Communicate Cyber Security Awareness and prompt escalations/resolution of incidents relating to Cyber Security
• Documentation and regular updating of Project updates, procedures, processes and change management
• Prompt Communication and escalations/progress updates of unplanned and planned outages, notices to all customers who are impacted and keep the relevant group informed until the matter is resolved
• Replacing all desktop, laptop and tablet hardware (along with some monitors) according to asset inventory and floor plan
• Assist the branch contact in doing bank-specific testing of new hardware
• Scrub old assets and neatly set aside for equipment pickup

Skills on Resume: 

• Asset Management (Hard Skills)
• Form Completion (Hard Skills)
• Tech Support (Hard Skills)
• Cyber Security (Hard Skills)
• Documentation (Hard Skills)
• Crisis Communication (Soft Skills)
• Hardware Replacement (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Maintain a trusting relationship with the customer
• Act as the first level of support for troubleshooting, diagnosing and repairing
• Drive to any in-state customer location within SLA time to troubleshoot and repair
• Support software and hardware deployment (can be in other jurisdictions)
• Provide proactive communications to internal and external stakeholders on daily activities and incident tickets while ensuring proper and ongoing progress on the issues
• Manage customer relations through clear and concise written and verbal communications, increasing trust and involvement while reducing ambiguity and conflict
• Collaborate with others to devise and deliver solutions to problems
• Manage and deliver SLA commitments and expectations to customers
• Work with operations engineers, sales and system administrators, and report to the Service Delivery Manager
• Test and calibrate workstation updates in UAT and support in production
• Identify and mitigate risks that may have a potential impact on the daily services being provided
• Perform predictive and preventive maintenance testing on a timely basis
• React quickly and appropriately to incidents such as equipment failures
• Use routine software applications (MS Word, MS Excel, MS Outlook) to produce reports and graphs
• Responsible for assisting in managing and maintaining the inventory of consumables for the customer
• Read and attend product training (materials) to support

Skills on Resume: 

• Customer Relations (Soft Skills)
• Troubleshooting (Hard Skills)
• Field Support (Hard Skills)
• Software Deployment (Hard Skills)
• Communication (Soft Skills)
• Collaboration (Soft Skills)
• Risk Mitigation (Hard Skills)
• Preventive Maintenance (Hard Skills)

Job Summary: 

• Configure, support and install a diverse range of complex systems (hardware and software)
• Maintain attendance according to scheduled days and hours and appropriate dress and appearance standards, according to company policy
• Attend mandatory company training sessions as required by state/federal law 
• Perform voice and data communication network installation and support
• Consistently and accurately track, update, and close assigned support requests
• Troubleshoot remote user issues connecting via Virtual Private Network
• Supporting end users in person and over the phone
• Troubleshooting hardware such as mice, keyboards, computers, etc.
• Providing exceptional customer service to end users
• Working in a fast-paced, healthcare environment 

Skills on Resume: 

• System Configuration (Hard Skills)
• Network Installation (Hard Skills)
• VPN Troubleshooting (Hard Skills)
• User Support (Hard Skills)
• Customer Service (Soft Skills)
• Time Management (Soft Skills)
• Communication (Soft Skills)
• Technical Accuracy (Hard Skills)

Job Summary: 

• Routine server and domain maintenance such as creating and configuring user accounts, network printing and network share permissions
• Deploying and maintaining various software such as antivirus, backup, and customer-specific
• Existing workstation and server hardware and operating system upgrades
• Troubleshoot and repair various VoIP hardware and software
• Installation/problem-solving and customer training for VoIP software and hardware
• Track and record time through the company ticketing system
• Providing break/fix support for designated equipment and applications
• Monitoring help desk software and phone, accepting and assigning service tickets 
• Completing all administrative tasks associated with each ticket
• Configuration and deployment of new Windows workstations
• Responsible for the control and return of assets and inventory

Skills on Resume: 

• Server Maintenance (Hard Skills)
• Software Deployment (Hard Skills)
• Hardware Upgrades (Hard Skills)
• VoIP Support (Hard Skills)
• Ticket Management (Hard Skills)
• Troubleshooting (Hard Skills)
• Customer Training (Soft Skills)
• Asset Control (Hard Skills)

Job Summary: 

• Drive to different sites to perform scheduled maintenance or troubleshoot and resolve new issues
• Perform routine equipment installs and move requests
• Assist staff with desktops, laptops, and thin clients, including installation, configuration and ongoing support
• Support company smartphones and tablets (iPhone/iPad)
• Assist with installation, configuration, and ongoing support with warehouses
• Troubleshoot and repair printers, scanners, and other peripherals
• Interact with third-party support and vendors to arrange repairs or replacement of defective or damaged parts and machines
• Provide application support around one of Sonwils' commercial or in-house written applications
• Provide support to customers on a consulting basis

Skills on Resume: 

• Site Maintenance (Hard Skills)
• Equipment Installation (Hard Skills)
• Device Support (Hard Skills)
• Mobile Management (Hard Skills)
• Peripheral Repair (Hard Skills)
• Vendor Coordination (Soft Skills)
• Application Support (Hard Skills)
• Customer Consulting (Soft Skills)

Job Summary: 

• Responsible for the delivery, set up, and care of computer and satellite equipment in the field and for maintaining an inventory of such equipment and posting regular updates, including accurate and orderly records of all distribution of equipment, returns and credits
• Maintain satellite communications and proper operation of network hardware and software on assigned AES locations
• Configure, test, inspect, monitor, and troubleshoot end-user equipment, hardware, software, and field systems
• Work independently on projects and follow through until completion
• Participate in a rotating On-Call schedule, including any after-hours on-site service calls 
• Liaise with, and provide training and support to, end users and staff regarding equipment operation and other issues
• Effectively communicate relevant project information and status updates to the IT Field Supervisor and other AES management
• Conduct special projects and all other duties as assigned by the IT Field Supervisor and AES management

Skills on Resume: 

• Equipment Management (Hard Skills)
• Network Maintenance (Hard Skills)
• System Troubleshooting (Hard Skills)
• Independent Work (Soft Skills)
• On-Call Support (Hard Skills)
• User Training (Soft Skills)
• Project Communication (Soft Skills)
• Field Operations (Hard Skills)

Job Summary: 

• Address and document all requests promptly within the ticketing system
• Maintain and track inventory in the company software system on an as-needed basis
• Assist with support on Microsoft Windows Servers, Windows 10 PCs, Printers, Cisco Routers and Switches, Wireless, Telephony, and DRB POS System
• Install, terminate, test and troubleshoot various circuits, voice and data cabling as well as the associated hardware
• Maintain a customer-focused etiquette to gather the required information
• Greeting users, establishing a rapport, and projecting a professional tone while recording the statistics necessary on each visit
• Must be willing to handle issues from initial visit through resolution while keeping in constant communication with end-users, the Help Desk and affiliated management
• Perform essential and scheduled preventative maintenance on IT equipment as laid out in the Rack Preventive Maintenance schedule
• Ensure Crew IT equipment and installations meet standards
• Assist in developing new installation standards with new equipment or changes to the IT environment
• Strict Adherence to PCI Compliance Protocols
• Monitor the help desk phones during the evening shift, and adhere to all help desk policies and procedures

Skills on Resume: 

• Ticket Management (Hard Skills)
• Inventory Tracking (Hard Skills)
• Technical Support (Hard Skills)
• Cable Installation (Hard Skills)
• Customer Service (Soft Skills)
• Communication (Soft Skills)
• Preventive Maintenance (Hard Skills)
• Compliance Adherence (Hard Skills)

Job Summary: 

• Resolves more complex work requests involving coordination with multiple functions or departments, maintaining systems managed by the Field Support Team
• Address complex issues requiring more expertise
• Assists teams with projects and requests to reach the goals of the credit union
• Operates cohesively as part of a larger team in managing individual work and team goals
• Documents problems and resolutions
• Performs audits and updates assets in the inventory system
• Remains cognizant of and adheres to Ent policies and procedures, and regulations about the Bank Secrecy Act
• Perform as a mid-level contributor with knowledge and experience in local and wide area networking, communications, and related software/hardware within a multi-platform operating environment
• Responsible for the integration of a network including assisting in the planning, design, installation, maintenance, management, and coordination of the corporate LAN/WAN
• Current on most technological developments and applications, and helps to evaluate vendor products to make recommendations for purchase
• Updating, keying, and configuring crypto devices

Skills on Resume: 

• Complex Troubleshooting (Hard Skills)
• Project Support (Soft Skills)
• Team Collaboration (Soft Skills)
• Documentation (Hard Skills)
• Asset Auditing (Hard Skills)
• Network Integration (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Technical Evaluation (Hard Skills)

Job Summary: 

• Become familiar with DataServ policies and procedures
• Positively represent DataServ to colleagues, customer base and vendors
• Interact with the technical team and share information across the organization
• Assist with staging and installation activities including telephony, wireless, network, data center and compute
• Mount and place various IST equipment at installation sites including access points, phones, etc.
• Participate in customer project meetings
• Maintain and update technical documentation
• Participate in special projects
• Develop processes, implement effective workflow and embrace best practices
• Provide redundancy and backup support for other team members

Skills on Resume: 

• Policy Knowledge (Hard Skills)
• Professional Representation (Soft Skills)
• Team Collaboration (Soft Skills)
• Installation Support (Hard Skills)
• Equipment Setup (Hard Skills)
• Project Participation (Soft Skills)
• Documentation Management (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Manages ongoing help desk tickets and/or receives daily instructions and assignments
• Diagnoses problems and provides helpful and timely support to resolve restaurant problems
• Repairs equipment correctly and records repairs and communicates status with the manager on duty
• Provides timely updates and detailed progress on issues if not initially resolved
• Conducts basic programming to set up POS and technology equipment
• Assists in maintaining restaurant network connectivity and security
• Coordinates and performs firewall, network switch, and wireless access point installs, adds, moves, and changes in accordance with user timing and needs
• Provides implementation, configuration, monitoring and troubleshooting activities for network hardware and software at store locations
• Resolves complex networking issues over multiple hardware and software environments in an expedient manner
• Assists with planning, installation, troubleshooting and ongoing support on special projects
• Assists with new and upgrade POS hardware, network devices and software installations

Skills on Resume: 

• Help Desk Management (Hard Skills)
• Problem Diagnosis (Hard Skills)
• Equipment Repair (Hard Skills)
• Progress Reporting (Soft Skills)
• POS Configuration (Hard Skills)
• Network Security (Hard Skills)
• Hardware Installation (Hard Skills)
• Project Support (Soft Skills)

Job Summary: 

• Provide field support for end users
• Support to include IT hardware and software installations, troubleshooting, and application upgrades
• Respond to user requests to diagnose and resolve hardware and software issues over the phone or in person
• Identify and escalate situations requiring urgent attention
• Resolves assigned service requests in an effective and timely manner
• Ensures users know the current status of their individual problems by providing updated communications to include estimated timelines of resolution, escalation and other pertinent information
• Capturing and documenting the details of an issue and the troubleshooting steps taken to escalate the issue or document the identification and resolution
• Using a ticketing system to track and route problems and requests and document solutions
• Work with teammates to research and document problem resolutions
• Work independently to research and resolve technical issues

Skills on Resume: 

• Field Support (Hard Skills)
• Troubleshooting (Hard Skills)
• Issue Escalation (Soft Skills)
• Service Resolution (Hard Skills)
• User Communication (Soft Skills)
• Documentation (Hard Skills)
• Ticket Management (Hard Skills)
• Independent Problem-Solving (Soft Skills)

Job Summary: 

• Work with teammates in researching and writing technical documentation
• Stay current with technological trends related to the technical environment 10
• Develop and maintain a professional level of proficiency within Information Technology
• Assist with maintaining hardware/software inventory
• Focus on existing systems to improve process efficiency, reduce costs and enhance customer service
• Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards
• Enforces IT standards and educates employees about compliance issues
• Develop and maintain IT department system documentation materials (paper and electronic)
• Attends meetings and participates in committees as directed
• Exemplifies and promotes the department's four key success factors such as Positivity, Ownership, Efficiency and Transparency, when working with both internal and external customers

Skills on Resume: 

• Technical Writing (Hard Skills)
• Technology Awareness (Hard Skills)
• IT Proficiency (Hard Skills)
• Inventory Management (Hard Skills)
• Process Improvement (Soft Skills)
• Policy Compliance (Hard Skills)
• Employee Education (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Assist the Office Integration Team with on-site installation, maintenance, and support for both existing and newly supported dental offices
• Install, repair, and/or upgrade servers, workstations, digital dental equipment, network switches, printers, scanners, and any other IT-related equipment needed at the office
• Assist with installation projects related to modernizing and standardizing practice management software and IT equipment (also known as conversions)
• Assist with computer hardware/operating system refresh projects
• Troubleshoot IT systems at offices to determine the root cause of issues experienced at the dental office and provide steps for resolution
• Communicate frequently with office contacts and other nontechnical stakeholders
• Communicate installation and problem resolution status to the Field Tech Coordinator and the Dental Office Service desk for handover of office support
• Manage multiple tasks and meet deadlines

Skills on Resume: 

• On-Site Support (Hard Skills)
• Equipment Installation (Hard Skills)
• Software Conversion (Hard Skills)
• System Troubleshooting (Hard Skills)
• Hardware Refresh (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Status Reporting (Soft Skills)
• Task Management (Soft Skills)

Job Summary: 

• Act as the first line of support on end-user requests for hardware and software, for all end-users in the USA
• Configure and set up new installations of car wash Point of Sale (PoS) and Tunnel Control at locations in their region
• Configure new computers, mobile phones, and other hardware for users
• Configure VoIP desk and mobile phones
• Install and diagnose Camera systems
• Install and support Office 365, Remote access software, and various other applications
• Networking cabling, switches, and Internet connections in the various offices and carwash outlets
• Proactively monitor and keep the region’s car washes operational, acting swiftly to bring a downed site back up
• Actively communicate with District Managers and site staff to ensure awareness of support or maintenance activities
• Implement IT infrastructure (software and hardware) projects
• Propose innovative ideas and solutions to ensure technology enables the business to work more efficiently, either from a cost or productivity perspective
• Ensure the IT employee and security policy is followed throughout the company, to ensure a successful IT audit
• Ensure employees have the most appropriate technology to enable them to perform their functions the most efficiently 

Skills on Resume: 

• End-User Support (Hard Skills)
• POS Configuration (Hard Skills)
• Hardware Setup (Hard Skills)
• VoIP Configuration (Hard Skills)
• Network Maintenance (Hard Skills)
• System Monitoring (Hard Skills)
• Communication (Soft Skills)
• Innovation (Soft Skills)

Job Summary: 

• Provide tier 1 and 2 consultative client support
• Accountable for maintaining high levels of customer satisfaction and billable hours
• Work closely with project engineering, client services team, management team, and 3rd party vendors to resolve the client’s technology issues
• Respond and perform timely and accurate scheduled maintenance and service tasks as defined for individual clients
• Make appropriate recommendations and follow-up to maintain the client’s productivity
• Take personal initiative for completing tasks, communicating concerns and mitigating risk
• Initiate and maintain accurate and timely documentation as required by departmental procedures and Company policy
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality service
• Install, maintain, and upgrade workstations, desktops, and laptops to Windows 10
• Respond to and resolve workstation, application, and any hardware-related issues for Windows 10
• Diagnose and support hardware failures, operating system application issues and network connectivity
• Update inventory records in the client’s proprietary asset management database
• Provide outstanding customer service and display utmost professionalism to everyone within the healthcare system

Skills on Resume: 

• Client Support (Hard Skills)
• Customer Satisfaction (Soft Skills)
• Technical Collaboration (Soft Skills)
• Scheduled Maintenance (Hard Skills)
• Productivity Improvement (Soft Skills)
• Documentation (Hard Skills)
• System Installation (Hard Skills)
• Professionalism (Soft Skills)

Job Summary: 

• Assist the employees in their daily IT requests remotely
• Participate in providing an excellent IT onboarding experience to newcomers
• Work with local HR Business partners to provide equipment to new employees
• Contribute to the maintenance and support of the global in-house IT infrastructure in the Dataiku offices in EMEA
• Help to handle the Facility Management of these Offices with the Happiness Team
• Support/Troubleshoot/Audit A/V systems in the EMEA offices
• Assist on-site with Vendor visits in offices in EMEA
• Delivery and support of the Group Technology services
• Follow, contribute, seek evolution and promote the Group Technology standards
• Stage, deploy and administer components within the area of expertise
• Monitor proactively the IT Infrastructure and services under supervision
• Ensure proper operational follow-up and escalation to the relevant Group Technology support team
• Provides excellent Customer Service and a real added value to clients via the different communication channels available
• Promotes available technology when liaising with clients to explain and encourage the use of available tools
• Applies a flexible approach, working on a rotational support model within the FSS team

Skills on Resume: 

• Remote Support (Hard Skills)
• Onboarding Assistance (Soft Skills)
• Equipment Management (Hard Skills)
• Infrastructure Maintenance (Hard Skills)
• A/V Troubleshooting (Hard Skills)
• Vendor Coordination (Soft Skills)
• Customer Service (Soft Skills)
• Operational Monitoring (Hard Skills)

Job Summary: 

• Awareness and Maintenance of all IT hardware and software in and around the assigned region/location
• Overall IT-related satisfaction of users
• Stability of IT systems and services used by company Executives and Executive Admins
• Ensuring that company Executives and Executive Admins understand how to best use the technology provided to them
• Ensuring that other IT colleagues, teams, and 3rd party vendors deliver on commitments to company Executives and Executive Admins
• Helping the overall IT and End User Support team achieve assigned goals
• Manage and work on an assigned ticket queue, providing expert-level service
• Provide timely updates on projects and helpdesk tickets
• Work on special projects and deployments as directed by management
• Participate in and initiate process improvement actions and recommendations, including technical documentation
• Collaboration with Facilities, Operations, and other IT Colleagues to address underlying issues that cause service disruptions or general user satisfaction

Skills on Resume: 

• Hardware Maintenance (Hard Skills)
• User Satisfaction (Soft Skills)
• System Stability (Hard Skills)
• Executive Support (Soft Skills)
• Vendor Coordination (Soft Skills)
• Ticket Management (Hard Skills)
• Process Improvement (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Professionally provides level 2 technical support to customers 
• Researching and answering questions, troubleshooting problems, maintaining hardware performance and documenting and closing tickets efficiently
• Simulates or recreates user problems to resolve operating difficulties
• Recommends system modifications to reduce user problems
• Documents and updates troubleshooting procedures, operating manuals and user guides
• Completes tasks via email, ticket system or remotely with some phone contact and/or travel to site locations to troubleshoot equipment, hardware and software problems
• Sets up computers and installs desktop software applications
• Tests network connections to ensure the proper functioning of computer systems
• Communicates customer concerns and recommends improvements to development and engineering staff
• Responds to escalated requests from the help desk for issues related to computers, phones, printers, faxes, and scanners
• Adheres to policies and procedures as per corporate manuals and directives

Skills on Resume: 

• Technical Support (Hard Skills)
• Problem Troubleshooting (Hard Skills)
• System Optimization (Hard Skills)
• Documentation (Hard Skills)
• Remote Assistance (Hard Skills)
• Network Testing (Hard Skills)
• Customer Communication (Soft Skills)
• Policy Adherence (Soft Skills)

Job Summary: 

• Work tickets in order of assignment and plan by the Dispatcher
• Effectively prep all hardware according to the ICS process and standards to ensure minimal downtime to the customer
• Use time as effectively as possible to assess, plan and resolve Tier 1 issues on site
• Communicate effectively with all necessary team members to resolve issues promptly
• Work closely with teammates and customers to relay critical information to and from technicians and customers
• Follow all Standard Operating Procedures for the position, function, and ICS
• Perform miscellaneous job-related duties as assigned by the Technical Team Lead
• Follow the development plan as outlined by leadership
• Appropriately document/update all information for changes in an infrastructure as identify new changes

Skills on Resume: 

• Ticket Management (Hard Skills)
• Hardware Preparation (Hard Skills)
• Issue Resolution (Hard Skills)
• Team Communication (Soft Skills)
• Customer Coordination (Soft Skills)
• Procedure Compliance (Hard Skills)
• Documentation (Hard Skills)
• Process Development (Soft Skills)

Job Summary: 

• Works closely with management to coordinate, prioritize, and maintain optimal service execution to the goals and expectations of client-specific key performance indicators
• Strong leadership, customer service, communication and interpersonal skills
• Set goals and objectives for the team, and hold the team accountable
• Delivers coaching and feedback in the moment, conducts 1:1s with individual team members, leads team syncs
• Delegates tasks and responsibilities based upon individual strengths to achieve maximum efficiency
• Leads and provides coaching for Technicians when workflow deficiencies are identified
• Ensures compliance with all services and acts as the escalation point
• Creates and implements training for new processes and initiatives
• Makes decisions promptly, sometimes under tight deadlines and pressure
• Monitors chat and tickets to ensure quality and identify coaching opportunities
• Provides valuable input via regular posts in the Global Help Desk Chat
• Balancing the team schedule every week
• Participates in hiring for open positions
• Conducts annual performance reviews for all team members
• Audits tickets to ensure the proper tone is being used

Skills on Resume: 

• Service Coordination (Soft Skills)
• Leadership (Soft Skills)
• Team Management (Soft Skills)
• Coaching (Soft Skills)
• Task Delegation (Soft Skills)
• Process Compliance (Hard Skills)
• Training Development (Hard Skills)
• Performance Evaluation (Soft Skills)

Job Summary: 

• Ensure customers and co-workers are kept abreast of the incident status by providing detailed daily incident documentation
• Update and refer to the Worldwide Knowledgebase and the Field Services Best Practice Library
• Read technical articles and entries about common fixes/bugs to stay current
• Support uptime targets, warranted by Security Operations, by properly classifying workstations by Managed Level, PC Type, Windows patch level, and up-to-date anti-virus system
• Perform all installations, upgrades, and backups of software and hardware applications
• Troubleshoot software and hardware failures, and identify network problems when they relate to PCs
• Provide support, hardware break/fix, and asset management for the Payroll-related hardware
• Provide advanced exchanges and hardware/break-fix
• Provide 2nd-level support and engage the manufacturer for warranty repairs
• Provide the installation, configuration, and support of the DNA application

Skills on Resume: 

• Incident Documentation (Hard Skills)
• Knowledge Management (Hard Skills)
• Technical Awareness (Hard Skills)
• System Maintenance (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• Asset Management (Hard Skills)
• Warranty Coordination (Soft Skills)
• Application Support (Hard Skills)

Job Summary: 

• Undertake routine installations and de-installations of items of hardware and/or software
• Carry out agreed operational procedures, including infrastructure configuration, installation and maintenance
• Use infrastructure management tools to collect and report on load and performance statistics and to automate the provisioning, testing and deployment of new and changed infrastructure
• Contribute to the implementation of maintenance and installation work of comms racks at Unitng sites
• Take action to ensure targets are met within established safety and quality procedures, including handover to the business
• Correct malfunctions, calling on other experienced colleagues and external resources
• Document details of all hardware/software items that have been installed and removed so that configuration management records can be updated
• Provide specialist guidance and advice to less experienced colleagues to ensure the best use is made of available assets, and to maintain or improve the installation service
• Apply tools, techniques and processes to administer, track, log, report on and correct configuration items, components and changes

Skills on Resume: 

• Hardware Installation (Hard Skills)
• System Maintenance (Hard Skills)
• Infrastructure Management (Hard Skills)
• Performance Monitoring (Hard Skills)
• Issue Resolution (Hard Skills)
• Documentation (Hard Skills)
• Technical Guidance (Soft Skills)
• Configuration Control (Hard Skills)

Job Summary: 

• Provide Install/Move/Add/Change (IMAC), Break-Fix and end-user support activities
• Provide on-site support for endpoint management, network switches and access points and coordinate resolution and implementations with technology engineering
• Provide Technology Point of Contact presence to onsite customers
• Perform data collection/preservation activities as they relate to endpoint migrations
• Provide front-line support for Audio/Visual issues on-site
• Configuring hardware based on Standard Operating Procedures (SOPs)
• Installing and supporting network systems, including workstations, servers and infrastructure devices at the client’s location
• Following predefined scopes of work
• Providing troubleshooting techniques during deployments
• Researching and implementing solutions
• Communicating in an upbeat, positive and professional manner
• Following up with clients
• Keeping up-to-date on new software and hardware

Skills on Resume: 

• IMAC Support (Hard Skills)
• Network Support (Hard Skills)
• Customer Interaction (Soft Skills)
• Data Management (Hard Skills)
• A/V Support (Hard Skills)
• Hardware Configuration (Hard Skills)
• Troubleshooting (Hard Skills)
• Professional Communication (Soft Skills)